Jobs

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Apprentice Developer — APP758

This is an exciting opportunity for a driven individual to accelerate their IT career as an Apprentice Developer for a Milton Keynes -based organisation. As part of a Higher Level 4 IT Apprenticeship, you’ll gain hands-on experience, training industry recognised qualifications such Microsoft Dynamics and Scrum qualifications all whilst earning a decent salary.

Who you’ll work for:

The Milton Keynes based organisation was founded in 1994 and focuses on Microsoft Dynamics 365 and related plugins. The company offers a range of services that include:

  • CRM Requirements Analysis and System Design
  • Customisation and Configuration of Microsoft Dynamics and associated applications
  • Data migration of legacy applications into Microsoft Dynamics
  • Report & Document Development
  • End and key user training
  • Ongoing support

Your role as an Apprentice Developer will include:

  • Customisation and configuration of Microsoft Dynamics CRM instances
  • Developing scripts and plugins for Microsoft Dynamics CRM using java and or C#
  • Data Migration of clients existing data into a Microsoft Dynamics CRM instance
  • Report development using visual studio and 3rd party reporting tools from MSCRM
  • Handling support issues and resolving technical enquiries

What experience and skills do I need?

You don’t need loads of professional experience in IT. However, you’ll need at least five GCSEs (or equivalent) of grades A*-C (or new grading of 4-9) including Maths, English and IT / Science.

We’re looking for an IT-enthusiast with:

  • General experience or desire to learn IT skills
  • Experience in products in the Microsoft stack e.g. Windows, SQL, Office products and in particular good Excel skills.
  • Knowledge of HTML, Java Script, .NET
  • Microsoft infrastructure e.g. servers and networking
  • Good written and oral communication
  • Good interpersonal skills
  • Motivated to learn and be part of a small team
  • Some level of IT experience / computer programming skills
  • Driving licence and own transport would be a significant advantage but is not mandatory

Your Accelerated training programme:

Firebrand offers a unique Higher Level 4 IT Apprenticeship scheme. We provide the fastest award-winning IT training and certifications with on-going support - all with the ultimate goal of securing a long-term IT career.

During your 16 month programme, Firebrand provides residential training at our distraction-free training centre. Our accelerated training means you'll achieve certifications with partners like, ITIL and Microsoft faster, giving you more time to put your new skills into practice within a professional working environment. You'll also be recognised by the British Computer Society (BCS) for entry onto the register of IT Technicians, confirming SFIA level 3 professional competence.

Future career prospects:

By working hard and demonstrating your ability, drive and commitment throughout your 16 month apprenticeship scheme, upon completion you will be offered a permanent contract ensuring you have further opportunities to continue growing within this exciting organisation.

Benefits: Excellent development plan, long-term career prospects, great location, forward-thinking and friendly organisation.

Qualifications: Must have GCSE/A-Level C or above in Maths, English, IT and Science and a passion for technology.

Contact us for more details

Location: Milton Keynes

Salary: £250.00 per week

Apply
Apprentice Unified Communications Analyst — APP757

This is an exciting opportunity for a driven individual to accelerate their IT career as an Apprentice Unified Communications Analyst. As part of a Higher Level 4 IT Apprenticeship, you’ll gain hands-on experience, training towards industry recognised Microsoft, CompTIA and ITIL qualifications all whilst earning.

Who you’ll work for:

The employer are experts at scoping, designing, implementing and supporting Unified Communications (UC) solutions based on the industry-leading Skype for Business technologies. With a proven track record of delivering first-class IT solutions across multiple business sectors, we have a reputation for technical competence, delivery of projects to time and budget, plus a friendly and approachable business culture.

As an apprentice you will be provided with the core skills to build an exciting career. The employer work with the latest and greatest technologies and support global companies with their cloud and UCC solutions. Once you have mastered the basic technologies there will be future opportunities to be involved in projects working with the latest audio visual meeting room technologies to support global UCC deployments.

Day to day the role as an Apprentice Unified Communications Analyst will involve providing help and support to the company’s Directors.

  • Gaining a full understanding of UCC technologies and visual collaboration tools
  • To test and configure products before further design, development and implementation.
  • You will be using the Microsoft Office family of products including Skype for Business and will also gain an understanding of Microsoft server products and cloud technologies such as Office 365.
  • Skype for Business is their core business and you will be expected to become an expert user of this technology.

What experience and skills do I need?

You don’t need loads of professional experience in IT. However, you’ll need at least five GCSEs (or equivalent) of grades A*-C (or new grading of 4-9) including Maths, English and IT / Science. Ideally, you will also possess an A-levels, BTEC, Level 3 Diploma or equivalent.

We’re looking for an IT-enthusiast with:

  • You’ll need to be a problem solver, someone who is happy to ask for help but equally someone who can think and solve problems for themselves.
  • It would be beneficial if you have an interest in audio visual technologies and familiar with connectivity (in the home environment is fine)
  • You’ll have excellent inter personal skills as you will deal face to face with clients and should be able to inspire confidence
  • Although not essential, a driving Licence and own car would be helpful

Your Accelerated training programme:

Firebrand offers a unique Higher Level 4 IT Apprenticeship scheme. We provide the fastest award-winning IT training and certifications with on-going support - all with the ultimate goal of securing a long-term IT career.

During your 16 month programme, Firebrand provides residential training at our distraction-free training centre. Our accelerated training means you'll achieve certifications with partners like, ITIL and Microsoft faster, giving you more time to put your new skills into practice within a professional working environment. You'll also be recognised by the British Computer Society (BCS) for entry onto the register of IT Technicians, confirming SFIA level 3 professional competence.

Future career prospects:

By working hard and demonstrating your ability, drive and commitment throughout your 16 month apprenticeship scheme, upon completion you will be offered a permanent contract ensuring you have further opportunities to continue growing within this exciting organisation.

Benefits: Excellent development plan, long-term career prospects, great location, forward-thinking and friendly organisation.

Qualifications: Must have GCSE/A-Level C or above in Maths, English, IT and Science and a passion for technology.

Contact us for more details

Location: Newmarket

Salary: 200.00 - £250.00

Apply
IT Services Apprentice — APP756

This is an exciting opportunity for a driven individual to accelerate their IT career as an IT Services Apprentice for a Cambridge -based organisation. As part of an IT Apprenticeship, you’ll gain hands-on experience, training towards industry recognised Microsoft, CompTIA and ITIL qualifications all whilst earning a decent salary.

Who you’ll work for:

The employer, founded in 1974 is a popular College of about 2200 students, coming both from their partner schools in and around Cambridge and from outside the area. Providing 1st line support to around 2500 students and 200 staff.

As you grow in experience, ability and confidence, your core responsibilities as an IT Services Apprentice will be varied and include providing 1st line support to around 2500 students and 200 staff. You’ll be working on tickets within the support desk software which may involve visiting departments to rectify issues, troubleshooting issues with printers, PC & MAC hardware & software, system Administration tasks and imaging and installation of PC's & MACs.

As a IT Services Apprentice your job includes:

  • To configure and install new equipment and software.
  • To ensure the computer and network hardware and software and any equipment that falls under the remit of IT Services is operational and working at optimum efficiency; with particular responsibility for maintaining and ensuring the reliability of all deployed facilities.
  • To provide computer hardware and software support, and provide guidance to staff and students in the use of equipment.
  • To maintain records of all hardware and software licence agreements, ensuring software legality, and to use the appropriate documentation systems.
  • To maintain an up-to-date knowledge of relevant technologies and their application in an education context.
  • To ensure all incidents and requests are logged in the appropriate systems.
  • To communicate the status of logged calls with appropriate responses as per the agreed policies and procedures.
  • To report any misuse of equipment or systems to the IT Services Manager.
  • To contribute to self-assessment and review activities

What experience and skills do I need?

You don’t need loads of professional experience in IT. However, you’ll need at least five GCSEs (or equivalent) of grades A*-C (or new grading of 4-9) including Maths, English and IT / Science.

We’re looking for an IT-enthusiast with knowledge and/or experience of the following:

  • MS Office – Word, PowerPoint and Excel.
  • Organisation.
  • Excellent communication skills.
  • Basic knowledge of the hardware of a computer.
  • Hardworking
  • Enthusiastic
  • Keen
  • Determined
  • Motivated

The College will require a DBS enhanced disclosure for all new academic staff and support staff, due to the nature of the College’s business. The enhanced disclosure will indicate that there is no record of the person being unsuitable to work with children under the age of 18 or with vulnerable adults. All prospective employees will be asked to provide original proof of identification documents to the College’s counter-signatory or a nominated member of the HR Department and complete an online DBS Application.

Your Accelerated training programme:

Firebrand offers a unique Advanced Level 3 IT Apprenticeship scheme. We provide the fastest award-winning IT training and certifications with on-going support - all with the ultimate goal of securing a long-term IT career.

During your 13 month programme, Firebrand provides residential training at our distraction-free training centre. Our accelerated training means you'll achieve certifications with partners like CompTIA, ITIL and Microsoft faster, giving you more time to put your new skills into practice within a professional working environment. You'll also be recognised by the British Computer Society (BCS) for entry onto the register of IT Technicians, confirming SFIA level 3 professional competence.

Future career prospects:

By working hard and demonstrating your ability, drive and commitment throughout your 13 month apprenticeship scheme, upon completion you will be offered a permanent contract ensuring you have further opportunities to continue growing within this exciting organisation.

Benefits: Excellent development plan, long-term career prospects, great location, forward-thinking and friendly organisation.

Qualifications: Must have GCSE/A-Level C or above in Maths, English, IT and Science and a passion for technology.

Contact us for more details

Location: Cambridge

Salary: 169.12 - £187.50

Apply
Apprentice IT Technician — APP754

Are you an aspiring IT guru looking to step up and take your career to the next level? Do you have fantastic custom service skills and a passion for technology? A growing organisation based in Kent are looking for an Apprentice IT Technician to join their friendly team.

Who you’ll work for:

The employer specialises in providing IT support services and Networking solutions to a wide range of businesses and market sectors. Their reputation has been built on their staff’s ability to work with their customers. They work with a varied client base so no day will be exactly the same making the role varied and exciting. For an individual who is seeking to start a career in IT, this is an excellent opportunity. You will have the chance to acquire extensive exposure working with Microsoft technologies building your knowledge and experience.

As an Apprentice IT Technician, your job includes:

  • Actively work towards achieving your Level 3 apprenticeship qualification
  • Provide a first, and single, point of contact into Services Desks for all supported businesses
  • Ensuring incoming incidents are logged accurately and that sufficient information is recorded in the relevant incident logging software
  • Ensuring that all cases owned are resolved in accordance to the agreed Service Level Agreement (SLA)
  • Deliver outstanding customer service standards by answering all calls promptly, remaining courteous and professional at all times
  • Provide problem diagnosis, using appropriate support tools and resolution for desktop problems. Assign calls to correct third party queues where appropriate
  • Maintain customer service standards by answering all calls promptly, remaining courteous and professional at all times
  • Proactively manage Customers expectations through either resolution of or updating on progress of their outstanding incidents/requests
  • Escalate any issues but try and ensure they are dealt with before problems occur
  • Resolve and close cases to customer satisfaction or escalate to the appropriate
  • Compliance those of the supported businesses
  • Ensure processes are documented and updated as necessary
  • Demonstrate a positive attitude towards change by words and behaviours.

What experience and skills do I need?

You don’t need loads of professional experience in IT. However, you’ll need at least five GCSEs (or equivalent) at Grade C or above including Maths, English and IT / Science.

We’re looking for an IT-enthusiast with:

  • Good basic knowledge and understanding of IT
  • There is an element of manual handling in this role.
  • You will be keen to advance your knowledge and expertise in IT

Most importantly, in order to succeed in this role, you will need a good telephone manner together with excellent customer facing skills and the ability to work under pressure and as part of a team is essential.

Your Accelerated training programme:

Firebrand offers a unique Advanced Level 3 IT Apprenticeship scheme. We provide the fastest award-winning IT training and certifications with on-going support - all with the ultimate goal of securing a long-term IT career.

During your 13 month programme, Firebrand provides residential training at our distraction-free training centre. Our accelerated training means you'll achieve certifications with partners like CompTIA, ITIL and Microsoft faster, giving you more time to put your new skills into practice within a professional working environment. You'll also be recognised by the British Computer Society (BCS) for entry onto the register of IT Technicians, confirming SFIA level 3 professional competence.

Future career prospects:

The employer is a growing organisation that invests in their employees’ development and personal growth meaning, you will receive full on job training. By working hard and demonstrating your ability, drive and commitment throughout your 13 month apprenticeship scheme, upon completion you will be offered a permanent contract ensuring you have further opportunities to continue growing within this exciting organisation.

Benefits: Excellent development plan, long-term career prospects, great location, forward-thinking and friendly organisation.

Qualifications: Must have GCSE/A-Level C or above in Maths, English, IT and Science and a passion for technology.

Contact us for more details

Location: Tonbridge

Salary: £200.00 per week

Apply
Apprentice IT Technical Architect — APP753

The IT Infrastructure team is responsible for the support and development of the Trust’s IT Architecture. This service is delivered using specialist skills and experience from various enterprise technologies which are very complex and highly technical. The Infrastructure team primary purpose is to ensure that there is a strategy for ensuring the reliability, availability, performance, security and maintainability of the Trust IT System hosting platform.

Who you’ll work for:

Portsmouth Hospitals NHS Trust is one of the largest acute hospital trusts in the country treating over half a million patients each year. The Trust is the second largest employer in Portsmouth.

As an Apprentice IT Technical Architect your job includes:

  • System Design & Hosting Solutions
  • Software & Hardware Installations
  • Infrastructure Development / Innovation
  • Business Analysis
  • ITIL Processes
  • Security Principles

What experience and skills do I need?

You don’t need loads of professional experience in IT. However, relevant training or experience would be beneficial. We are seeking someone that is eager to work and learn. Ideally someone who can show Evidence of continuing development.

  • Excellent planning and time-management skills.
  • Good team player, highly motivated individual to support the delivery of an efficient, effective customer-focused support service.
  • Excellent verbal/written communication skills, with the ability to present within a group.
  • Excellent technical knowledge/experience

You might also have (but don’t need):

  • Good presentation and negotiation skills to produce and present formal proposals and get proposals accepted.
  • Good knowledge of data protection and information security/governance issues.
  • Good knowledge of providing proactive IT System/Network performance monitoring.

Your Accelerated training programme:

Firebrand offers a unique Advanced Level 3 IT Apprenticeship scheme. We provide the fastest award-winning IT training and certifications with on-going support - all with the ultimate goal of securing a long-term IT career.

During your 13 month programme, Firebrand provides residential training at our distraction-free training centre. Our accelerated training means you'll achieve certifications with partners like CompTIA, ITIL and Microsoft faster, giving you more time to put your new skills into practice within a professional working environment. You'll also be recognised by the British Computer Society (BCS) for entry onto the register of IT Technicians, confirming SFIA level 3 professional competence.

Future career prospects:

By working hard and demonstrating your ability, drive and commitment throughout your 13 month apprenticeship scheme, upon completion you may be offered a permanent contract ensuring you have further opportunities to continue growing within this exciting organisation.

Benefits: Excellent development plan, long-term career prospects, great location, forward-thinking and friendly organisation.

Qualifications: Must have GCSE/A-Level C or above in Maths, English, IT and Science and a passion for technology.

Contact us for more details

Location: Portsmouth

Salary: 442.00 - £769.00

Apply
1st Line IT Support Apprentice — APP752

Who you’ll work for:

This is a great opportunity to earn money while you learn in a government funded apprenticeship which is suitable for an entry level candidate. The successful candidate will complete a Level 3 Infrastructure Technician Apprenticeship, whilst working in a professional office in Shenfield / London. They have a pool table, games machines, free breakfast, flexible breaks and have a work hard play hard mentality.

They are looking to recruit a 1st line helpdesk analyst Apprentice for their growing company. The successful candidate will be working directly for the Managing Director and Operations Director. Our client are looking for a hardworking, organised individual who is flexible and willing to learn. A personal interest in IT/Technology along with the drive for self-improvement is critical in any candidate looking to apply for this role.

As a 1st Line IT Support Apprentice your job includes:

  • Answering support desk calls
  • Remote troubleshooting
  • Fault finding
  • Managing and completing Service Desk tickets
  • On-site troubleshooting
  • Building PC’s and Laptops to specification

What experience and skills do I need?

You don’t need loads of professional experience in IT. However, you’ll need at least five GCSEs (or equivalent) of grades A*-C (or new grading of 4-9) including Maths, English and IT / Science.

We’re looking for an IT-enthusiast with the following skills and experience:

  • Be flexible and adaptable
  • Good interpersonal skills
  • Ability to multitask
  • Good organisational skills
  • Great communication skills
  • IT Skills
  • A strong and demonstrable interest in IT

Your Accelerated training programme:

Firebrand offers a unique Advanced Level 3 IT Apprenticeship scheme. We provide the fastest award-winning IT training and certifications with on-going support - all with the ultimate goal of securing a long-term IT career.

During your 13 month programme, Firebrand provides residential training at our distraction-free training centre. Our accelerated training means you'll achieve certifications with partners like CompTIA, ITIL and Microsoft faster, giving you more time to put your new skills into practice within a professional working environment. You'll also be recognised by the British Computer Society (BCS) for entry onto the register of IT Technicians, confirming SFIA level 3 professional competence.

Future career prospects:

By working hard and demonstrating your ability, drive and commitment throughout your 13 month apprenticeship scheme, upon completion you will be offered a permanent contract ensuring you have further opportunities to continue growing within this exciting organisation.

Benefits: Excellent development plan, long-term career prospects, great location, forward-thinking and friendly organisation.

Qualifications: Must have GCSE/A-Level C or above in Maths, English, IT and Science and a passion for technology.

Contact us for more details

Location: Shenfield

Salary: £250.00 per week

Apply
Apprentice Service Desk Analyst — APP751

Who you’ll work for:

This is a busy environment supporting in excess of 30,000 O365 users across a number of key customers, which is ideally suited for people wanting to progress from 1st line to enhancing 2nd line skillsets. You shall be responsible for incident and request (post initial ticket triage) management.

As a Service Desk Analyst, your job includes:

  • Learn and resolve incoming Service Desk incidents and requests (post customer service desk triage), assisting users and stakeholders in a courteous and professional manner
  • Following ticketing processes accurately with attention to detail. This information shall be used for extensive reporting and customer feedback
  • Working intricately with the customers’ in-house service desk and providing training to common issue management
  • Being part for daily “stand-ups” to ensure communication and focus
  • Knowing when and how to pass on escalations
  • Learn to be technically competent when resolving O365 issues.
  • Where appropriate, perform customer follow-ups to gather further information on Service Desk requests

What experience and skills do I need?

You don’t need loads of professional experience in IT. However, you’ll need at least five GCSEs (or equivalent) of grades A*-C (or new grading of 4-9) including Maths, English and IT / Science.

We’re looking for an IT-enthusiast with:

  • A-level or equivalent qualification ideally in an IT related discipline
  • Knowledge of ITIL best practices
  • Ability to adapt to constantly shifting priorities
  • Ability to communicate well internally when escalating tasks and helping them to understand the business impact and urgency of an incident
  • Must be able to learn, understand, and apply new technologies

You might also have (but don’t need):

  • Knowledge of ITIL best practices.

Your Accelerated training programme:

Firebrand offers a unique Advanced Level 3 IT Apprenticeship scheme. We provide the fastest award-winning IT training and certifications with on-going support - all with the ultimate goal of securing a long-term IT career.

During your 13 month programme, Firebrand provides residential training at our distraction-free training centre. Our accelerated training means you'll achieve certifications with partners like CompTIA, ITIL and Microsoft faster, giving you more time to put your new skills into practice within a professional working environment. You'll also be recognised by the British Computer Society (BCS) for entry onto the register of IT Technicians, confirming SFIA level 3 professional competence.

Future career prospects:

By working hard and demonstrating your ability, drive and commitment throughout your 13 month apprenticeship scheme, upon completion you will be offered a permanent contract ensuring you have further opportunities to continue growing within this exciting organisation.

Benefits: Excellent development plan, long-term career prospects, great location, forward-thinking and friendly organisation.

Qualifications: Must have GCSE/A-Level C or above in Maths, English, IT and Science and a passion for technology.

Contact us for more details

Location: London

Salary: £200.00 per week

Apply
Apprentice Software Developer — APP750

Who you’ll work for:

We are looking for an IT Wiz who loves analysing and solving difficult technology problems and who is looking to build a career in software development alongside a rapidly growing team that supports growth and development.

Main benefits are Pension, Private Medical Insurance, Critical Illness Cover, Death in Service, Free Food & Drink.

As a Software Developer, your job includes:

Working as part of a small development team responsible for developing, testing and deploying new or enhanced product features.

Day to day team tasks:

  • Pair & Mob programming using C# & C++ languages
  • Writing User stories and Acceptance Criteria
  • Implementing SOLID Principles and Design Patterns
  • Implementing test first BDD & TDD techniques
  • Building and maintaining Automated Build and Deployment systems
  • Participating and contributing to Lunch and Learns and/or Internal Training Workshops
  • You want to learn and develop a lasting career where you will be fully supported in your continued growth and development
  • You will continually pair with skilled developers both in C# and C++ languages
  • You will learn how to work in a Lean/Kanban/XP environment and learn modern development practices and techniques including Pair/Mob Programming, Story and Acceptance Criteria writing, Test First BDD & TDD, Design Patterns, SOLID Principles, Automated Build and Deployment systems.

What experience and skills do I need?

You don’t need loads of professional experience in IT. However, you’ll need at least five GCSEs (or equivalent) of grades A*-C (or new grading of 4-9) including Maths, English and IT / Science.

We’re looking for an IT-enthusiast with:

  • Naturally comfortable working in a small team
  • Keen to learn and follow Lean Development and XP Principles
  • Able to demonstrate some programming ability
  • Have some knowledge of Design Patterns and SOLID Principles
  • Good Communicator and Eager to learn both individually and as part of a team

Most importantly you will be joining a small start-up that prides itself on having a fun and vibrant environment where we put our people first;

  • We provide a free canteen with fresh coffee, smoothies, breakfast and a wide variety of hot & cold lunches
  • Every month we finish early and do an activity, drinks and a meal, all paid for on the company card
  • Our office is fully stocked with fresh fruit, nuts, chocolates, ice creams and even beer and spirits for when you're done working

Your Accelerated training programme:

Firebrand offers a unique Higher Level 4 IT Apprenticeship scheme. We provide the fastest award-winning IT training and certifications with on-going support - all with the ultimate goal of securing a long-term IT career.

During your 16 month programme, Firebrand provides residential training at our distraction-free training centre. Our accelerated training means you'll achieve certifications with partners like, ITIL and Microsoft faster, giving you more time to put your new skills into practice within a professional working environment. You'll also be recognised by the British Computer Society (BCS) for entry onto the register of IT Technicians, confirming SFIA level 3 professional competence.

Future career prospects:

By working hard and demonstrating your ability, drive and commitment throughout your 16 month apprenticeship scheme, upon completion you will be offered a permanent contract ensuring you have further opportunities to continue growing within this exciting organisation.

Benefits: Excellent development plan, long-term career prospects, great location, forward-thinking and friendly organisation.

Qualifications: Must have GCSE/A-Level C or above in Maths, English, IT and Science and a passion for technology.

Contact us for more details

Location: London

Salary: £346.00 per week

Apply
Apprentice Support Technician — APP749

This is an exciting opportunity for a driven individual to accelerate their IT career as an Apprentice Support Technician for a Cambridgeshire -based organisation. As part of a Higher Level 4 IT Apprenticeship, you’ll gain hands-on experience, training towards industry recognised Microsoft, CompTIA and ITIL qualifications all whilst earning a decent salary.

Who you’ll work for:

The employer is an independent computer consultancy, specializing in providing Service Support and Supply of computing solutions for small to medium sized businesses in East Anglia, principally Cambridgeshire, Bedfordshire, Suffolk and Norfolk.

Your role as an Apprentice Support Technician will be to provide support to customers for their computing environments including configuration, networks, security, capacity and availability including monitoring to allow for a reliable, secure and efficient system that meets the requirements of their SLA.

As a Apprentice Support Technician, your job includes:

  • Monitoring the new board in ConnectWise
  • Initial call handling of inbound requests
  • Initial diagnostics and troubleshooting
  • Start of day checks (rotated on a weekly basis)
  • End of day checks (rotated on a weekly basis)
  • Supporting other team members queues
  • Antivirus remediation and monitoring
  • Making sure that all support tickets for your customers are completed successfully, in a timely manner
  • Making sure all calls are allocated to your team members
  • Daily checks are completed and all parties involved are kept up to date with your progress.
  • Review and update your tickets on a regular basis.
  • Ensuring documentation regarding your allocated customers in our internal systems are updated as necessary to maintain correct knowledge.

General 1st line duties:

  • Password resets
  • New user creation/deletion
  • Mobile device setup
  • Workstation configuration
  • Line down troubleshooting
  • Install and configure network components
  • Troubleshoot network issues and repair faults
  • System upgrades
  • Software integration

What experience and skills do I need?

You don’t need loads of professional experience in IT. However, you’ll need at least five GCSEs (or equivalent) of grades A*-C (or new grading of 4-9) including Maths, English and IT / Science. Ideally, you will also possess an A Level (or equivalent such as BTEC, Level 3 Apprenticeship, etc..) in and ICT related subject.

We’re looking for an IT-enthusiast with:

  • Reliable – do what you say you’ll do
  • A proven great communicator (in writing and verbally)
  • Be Proactive – make suggestions and implement improvements to internal and customer systems
  • Be technically inspiring – understand and love technology, and how it can improve the work of our customers and their users
  • Willingness to learn new skills
  • Good time keeping & time management
  • Responsive to requests from customers and the business
  • A friendly approach and outlook on life
  • Taking ownership – taking responsibility for a ticket either to closure or escalation to other internal teams.
  • Your Accelerated training programme

Your Accelerated training programme:

Firebrand offers a unique Higher Level 4 IT Apprenticeship scheme. We provide the fastest award-winning IT training and certifications with on-going support - all with the ultimate goal of securing a long-term IT career.

During your 16 month programme, Firebrand provides residential training at our distraction-free training centre. Our accelerated training means you'll achieve certifications with partners like, ITIL and Microsoft faster, giving you more time to put your new skills into practice within a professional working environment. You'll also be recognised by the British Computer Society (BCS) for entry onto the register of IT Technicians, confirming SFIA level 3 professional competence.

Future career prospects:

By working hard and demonstrating your ability, drive and commitment throughout your 16 month apprenticeship scheme, upon completion you will be offered a permanent contract ensuring you have further opportunities to continue growing within this exciting organisation.

Benefits: Excellent development plan, long-term career prospects, great location, forward-thinking and friendly organisation.

Qualifications: Must have GCSE/A-Level C or above in Maths, English, IT and Science and a passion for technology.

Contact us for more details

Location: Broughton

Salary: £307.00 per week

Apply
Apprentice Digital Communication Assistant — APP748

Our client are looking for an Apprentice Digital Marketer who will support communications activity which is designed to manage reputation, deliver behaviour change or generate income.

Who you’ll work for:

Our client is an established county council in the midlands with an experienced communication unit team who are looking for an Apprentice.

As an Apprentice Digital Marketer, your job includes:

You will support communications activity which is designed to manage reputation, deliver behaviour change or generate income.

This means:

  • working on specific projects
  • compiling and publishing content for social media, the council’s website and intranet
  • maintaining databases to help the planning, implementation and evaluation of digital activities
  • logging social media reach and coverage
  • supporting the research and evaluation of work
  • supporting events
  • supporting the production and distribution of materials
  • monitoring intranet and social media enquiries

Your corporate responsibilities are to:

  • Help successfully deliver the council’s communications strategy
  • Promote our values, and develop really strong partnerships
  • Ensure the council’s policies and procedures are applied
  • Champion diversity and ensure our work supports equality
  • Comply with health and safety rules

What experience and skills do I need?

You don’t need loads of professional experience in IT. However, you’ll need at least five GCSEs (or equivalent) of grades A*-C (or new grading of 4-9) including Maths, English and IT / Science.

As a member of the council’s communications unit you’ll possess:

  • Very good writing skills
  • Accuracy and attention to detail
  • Good IT skills (word, outlook, excel)
  • Able to resize, manipulate images
  • Able to produce short video clips
  • Able to analyse and interpret
  • Able to manage own workload
  • Able to work under pressure
  • Good verbal communication skills
  • Able to deal with staff at all levels and the public
  • Be original – striving to explore new ideas and better ways of achieving our aims
  • Always place our audiences at the heart of your work
  • Be responsible for the council’s reputation and always act in its best interests
  • Be responsible for the council’s money – acting in a business-like way and managing budgets as if it is your own money
  • Be positive, flexible and open to new ideas and ways of working
  • Be determined and able to face challenges head-on and influence people to get results

Your Accelerated training programme:

Firebrand offers a unique Advanced Level 3 IT Apprenticeship scheme. We provide the fastest award-winning IT training and certifications with on-going support - all with the ultimate goal of securing a long-term IT career.

During your 13 month programme, Firebrand provides residential training at our distraction-free training centre. Our accelerated training means you'll achieve certifications with partners like CompTIA, ITIL and Microsoft faster, giving you more time to put your new skills into practice within a professional working environment. You'll also be recognised by the British Computer Society (BCS) for entry onto the register of IT Technicians, confirming SFIA level 3 professional competence.

Future career prospects:

By working hard and demonstrating your ability, drive and commitment throughout your 13 month apprenticeship scheme, upon completion you will be offered a permanent contract ensuring you have further opportunities to continue growing within this exciting organisation.

Benefits: Excellent development plan, long-term career prospects, great location, forward-thinking and friendly organisation.

Qualifications: Must have GCSE/A-Level C or above in Maths, English, IT and Science and a passion for technology.

Contact us for more details

Location: Leicester

Salary: £207.00 per week

Apply
Apprentice IT Support Technician — APP747

Our client is looking for a new member to join their Service Desk. The apprentice will be required to provide support to users at all levels in our client organisations.

Who you’ll work for:

Our client is a Managed Service and IT Consultancy based in Letchworth Garden City, specialising in Microsoft, Cisco and VMWare Technologies.

As an Apprentice IT Support Technician, your job includes:

We are seeking a new team member to join our Service Desk. We provide consultancy and support services to hundreds of users across multiple businesses in varying sectors.

You will be required to provide support to users at all levels in our client organisations. Excellent communication skills and a professional, courteous attitude are essential.

The ideal candidate will have a passion for technology, some helpdesk or experience providing support to end users and be well-versed in Microsoft operating systems and software packages including Windows, Windows Server and Office. Experience working with Exchange, Active Directory, SQL, MacOS, iOS and Android operating systems and a solid understanding of networking principles would be advantageous.

The role will be based at our office in Letchworth, Hertfordshire and your responsibilities will include:

  • Logging new tickets as they arrive and prioritising them based on severity
  • Providing 1st and 2nd line Telephone remote support
  • Configuring and installing new workstations and networking equipment
  • Logging and updating tickets in our web-based Service Desk system
  • Updating internal and client documentation
  • Responding to monitoring alerts on backups, AV and potential hardware/network failures, and escalating to the relevant parties
  • Administering our AV and Cloud Backup solutions via their cloud portals

What experience and skills do I need?

You don’t need loads of professional experience in IT. However, you’ll need at least five GCSEs (or equivalent) of grades A*-C (or new grading of 4-9) including Maths, English and IT / Science.

We’re looking for an IT-enthusiast with:

  • Confident communication skills, both written and verbal.
  • Good time keeping skills, able to prioritise their workload to complete tasks to deadlines.
  • Takes a methodical approach to problem-solving.
  • Comfortable working as part of a team and on their own.

You might also have (but don’t need):

  • Experience or knowledge with Microsoft, Cisco and VMWare would be beneficial but not expected

Your Accelerated training programme:

Firebrand offers a unique Advanced Level 3 IT Apprenticeship scheme. We provide the fastest award-winning IT training and certifications with on-going support - all with the ultimate goal of securing a long-term IT career.

During your 13 month programme, Firebrand provides residential training at our distraction-free training centre. Our accelerated training means you'll achieve certifications with partners like CompTIA, ITIL and Microsoft faster, giving you more time to put your new skills into practice within a professional working environment. You'll also be recognised by the British Computer Society (BCS) for entry onto the register of IT Technicians, confirming SFIA level 3 professional competence.

Future career prospects:

By working hard and demonstrating your ability, drive and commitment throughout your 13 month apprenticeship scheme, upon completion you will be offered a permanent contract ensuring you have further opportunities to continue growing within this exciting organisation.

Benefits: Excellent development plan, long-term career prospects, great location, forward-thinking and friendly organisation.

Qualifications: Must have GCSE/A-Level C or above in Maths, English, IT and Science and a passion for technology.

Contact us for more details

Location: Letchworth

Salary: £200.00 per week

Apply
Apprentice Infrastructure Technician — APP746

Are you an aspiring IT guru looking to step up and take your career to the next level? An exciting opportunity has arisen for an Apprentice Infrastructure Technician in Hayward’s Heath, West Sussex!

Who you’ll work for:

Working for an award winning IT managed service provider you will to work within the service desk team to log, handle, resolve and escalate a number of IT issues.

As an Apprentice Infrastructure Technician, your job includes:

  • Logging tickets using connect-wise and managing these through to completion
  • Resolving workbench related issues (new builds, imaging, installs etc)
  • Resolving the occasional site visit issue (attending sites where required to install equipment)
  • Dealing with customers on a day to day basis both on the phone and in person
  • Working with colleagues to resolve a number of IT issues, escalating where necessary

Due to business requirements, a full UK driving licence and access to your own vehicle is desirable.

What experience and skills do I need?

You don’t need loads of professional experience in IT. However, you’ll need at least five GCSEs (or equivalent) at Grade C or above including Maths, English and IT / Science.

We’re looking for an IT-enthusiast with:

  • General interest in IT
  • Troubleshooting skills
  • Interest in technology
  • Confident
  • Professional
  • Approachable
  • Friendly
  • Willingness to learn
  • Experience in LAN, WAN
  • 1st/2nd line troubleshooting
  • Windows server

You might also have (but don’t need):

  • Office 365 desirable but can be taught on the job.

Your Accelerated training programme:

Firebrand offers a unique Advanced Level 3 IT Apprenticeship scheme. We provide the fastest award-winning IT training and certifications with on-going support - all with the ultimate goal of securing a long-term IT career.

During your 15 month programme, Firebrand provides residential training at our distraction-free training centre. Our accelerated training means you'll achieve certifications with partners like CompTIA, ITIL and Microsoft faster, giving you more time to put your new skills into practice within a professional working environment. You'll also be recognised by the British Computer Society (BCS) for entry onto the register of IT Technicians, confirming SFIA level 3 professional competence.

Future career prospects:

The apprentice has the opportunity to become full time in a specified and agreed role after completion.

Benefits: Excellent development plan, long-term career prospects, great location, forward-thinking and friendly organisation.

Qualifications: Must have GCSE/A-Level C or above in Maths, English, IT and Science and a passion for technology.

Contact us for more details

Location: West Sussex

Salary: £200.00 per week

Apply
Apprentice IT Technician (position closed) — APP745

This is an exciting opportunity for a driven individual to accelerate their IT career as an Infrastructure Apprentice for a Preston-based organisation. As part of an IT Apprenticeship, you’ll gain hands-on experience, industry recognised training all whilst earning a salary.

Who you’ll work for:

For over twenty years, the Preston based employer have proven their ability to improve IT performance and productivity for their customers using solutions that are often bespoke to their business needs and backed up by their unique support service. They specialise in supporting the IT needs of businesses for today and tomorrow. Reporting to the Technical Director you will be working for a leading supplier of Computer Hardware, Software and Maintenance Services throughout the North West of England.

As an Apprentice IT Technician, your job includes:

  • Level 1 Telephone Support
  • Level 1 Remote Support to existing customers
  • Pre-Installation of all hardware, this ranges from standard PC build, through to Server
  • Pre-installation of Operating Systems & Software including Server builds, Office Software, Antivirus, Acrobat ECT
  • In House Repairs, PC’s Laptops
  • Warranty registrations, Manufacturer Warranty replacements
  • Office 365 Tenant creations and user setup.
  • Setup and Pre-Installation of Desktop Computers prior to install
  • Setup and Pre-Installation of Servers prior to install
  • Basic hardware fault finding of faulty computer equipment
  • Software troubleshooting on Desktop PC’s
  • Virus and Malicious ware removal on Desktop Computers
  • Data backup and re-imaging of Desktop PC’s
  • Research & Development into new technologies
  • Understanding and Developing internal systems
  • New Software & Update verification
  • General Office administration

What experience and skills do I need?

You don’t need loads of professional experience in IT. However, you’ll need at least five GCSEs (or equivalent) of grades A*-C (or new grading of 4-9) including Maths, English and IT / Science.

We’re looking for an IT-enthusiast with:

  • Bright, well mannered, personable
  • Keen to learn
  • Smart
  • Good communication skills
  • Humble

Your Accelerated training programme:

Firebrand offers a unique Advanced Level 3 IT Apprenticeship scheme. We provide the fastest award-winning IT training and certifications with on-going support - all with the ultimate goal of securing a long-term IT career.

During your 13 month programme, Firebrand provides residential training at our distraction-free training centre. Our accelerated training means you'll achieve certifications with partners like CompTIA, ITIL and Microsoft faster, giving you more time to put your new skills into practice within a professional working environment. You'll also be recognised by the British Computer Society (BCS) for entry onto the register of IT Technicians, confirming SFIA level 3 professional competence.

Future career prospects:

By working hard and demonstrating your ability, drive and commitment throughout your 13 month apprenticeship scheme, upon completion you will be offered a permanent contract ensuring you have further opportunities to continue growing within this exciting organisation.

Benefits: Excellent development plan, long-term career prospects, great location, forward-thinking and friendly organisation.

Qualifications: Must have GCSE/A-Level C or above in Maths, English, IT and Science and a passion for technology.

Contact us for more details

Location: Preston

Salary: £200.00 per week

Apply
Apprentice Support Engineer (position closed) — APP744

This is an exciting opportunity for a driven individual to accelerate their IT career as an Apprentice Support Engineer for a London -based organisation. As part of a Higher Level 3 IT Apprenticeship, you’ll gain hands-on experience, training towards industry recognised qualifications such as Microsoft, CompTIA and ITIL all whilst earning a decent salary.

Who you’ll work for:

A busy, dynamic IT Services company in London and Woodstock Cape Town requires an Apprentice Support Engineer to join their friendly team. their team is very technical and you will have the opportunity to get involved with all aspects of IT from basic to advanced solutions. You will be providing 1st line email, phone and remote support to their client’s base in the UK, Europe, Asia, US and South Africa. The successful candidate must be able and willing to get involved in a wide variety of activities that are likely to be beyond the normal definition of the job role. The company promotes active learning and encourages staff to develop their individual careers and believes that the environment promotes this.

As an Apprentice Support Engineer, your job includes:

  • Provide 1st line email, phone, onsite and remote support to our client base in the UK, Europe, Asia, US and South Africa.
  • Spend time in the office as well as onsite at clients
  • Visiting client sites to install/configure or troubleshoot and fix issues
  • Troubleshoot and fix IT hardware including PC's, laptops & printers
  • Troubleshoot, diagnose and fix most Microsoft technologies as well as other third party systems
  • Be willing to work flexible hours in order to provide support for clients in the UK, Europe, US and Asia.

What experience and skills do I need?

You don’t need loads of professional experience in IT. However, you’ll need at least five GCSEs (or equivalent) of grades A*-C (or new grading of 4-9) including Maths, English and IT / Science.

We’re looking for an IT-enthusiast to be:

  • Be dynamic
  • Hardworking and willing to go the extra mile
  • Self-starter
  • Excellent communication skills and ability to interact with international clients
  • Ability to interact with clients on various levels: face-to-face and telephonically
  • Adaptability to a fast-paced environment
  • Maintain friendly and helpful manner whilst dealing with clients
  • Have a logical approach to problem-solving
  • Be able to multi-task
  • Strong organisational skills, be able to prioritize varied workloads and work to strict deadlines
  • Detail orientated self-starter and excellent time management skills
  • Excellent customer facing, communications and phone skills
  • Enthusiastic, ability to motivate others and a positive willingness to get involved

You might also have (but don’t need):

  • Experience in supporting Windows Desktop operating systems (XP, Windows 7, 8 & 10)
  • Experience with applications such as Office, backup software, virus and other mainstream 3rd party applications
  • Working with Mac is advantageous
  • The aptitude and willingness to learn new software packages, systems and solutions
  • Driver’s license/car would be advantageous

As this is an apprenticeship we understand that candidates will not have a lot of hands on experience but what we are looking for is someone who can demonstrate they have the right attitude and willingness to learn as well as demonstrating that they have the technical ability to be able to apply what they learn - everything else can be taught and learnt on the job!

Your Accelerated training programme:

Firebrand offers a unique Advanced Level 3 IT Apprenticeship scheme. We provide the fastest award-winning IT training and certifications with on-going support - all with the ultimate goal of securing a long-term IT career.

During your 13 month programme, Firebrand provides residential training at our distraction-free training centre. Our accelerated training means you'll achieve certifications with partners like CompTIA, ITIL and Microsoft faster, giving you more time to put your new skills into practice within a professional working environment. You'll also be recognised by the British Computer Society (BCS) for entry onto the register of IT Technicians, confirming SFIA level 3 professional competence.

Future career prospects;

The employer are always looking for really good engineers so if the successful candidate proves themselves, they would look to make you permanent staff upon completion of the Apprenticeship. They currently have 2 engineers who completed an Apprenticeship and have gone on to work full time (one has been with then for 5 years now). There is huge amount of growth potential with Tier 1 - Tier 3 teams, Professional Services (Project Teams) and may other growth opportunities within the business.

Benefits: Excellent development plan, long-term career prospects, great location, forward-thinking and friendly organisation.

Qualifications: Must have GCSE/A-Level C or above in Maths, English, IT and Science and a passion for technology.

Contact us for more details

Location: Northolt

Salary: £162.50 per week

Apply
Apprentice Support Engineer (position closed) — APP743

This is an exciting opportunity for a driven individual to accelerate their IT career as an Apprentice Support Engineer for a London -based organisation. As part of a Higher Level 3 IT Apprenticeship, you’ll gain hands-on experience, training towards industry recognised qualifications such as Microsoft, CompTIA and ITIL all whilst earning a decent salary.

Who you’ll work for:

A busy, dynamic IT Services company in London and Woodstock Cape Town requires an Apprentice Support Engineer to join their friendly team. their team is very technical and you will have the opportunity to get involved with all aspects of IT from basic to advanced solutions. You will be providing 1st line email, phone and remote support to their client’s base in the UK, Europe, Asia, US and South Africa. The successful candidate must be able and willing to get involved in a wide variety of activities that are likely to be beyond the normal definition of the job role. The company promotes active learning and encourages staff to develop their individual careers and believes that the environment promotes this.

As an Apprentice Support Engineer, your job includes:

  • Provide 1st line email, phone, onsite and remote support to our client base in the UK, Europe, Asia, US and South Africa.
  • Spend time in the office as well as onsite at clients
  • Visiting client sites to install/configure or troubleshoot and fix issues
  • Troubleshoot and fix IT hardware including PC's, laptops & printers
  • Troubleshoot, diagnose and fix most Microsoft technologies as well as other third party systems
  • Be willing to work flexible hours in order to provide support for clients in the UK, Europe, US and Asia.

What experience and skills do I need?

You don’t need loads of professional experience in IT. However, you’ll need at least five GCSEs (or equivalent) of grades A*-C (or new grading of 4-9) including Maths, English and IT / Science.

We’re looking for an IT-enthusiast to be:

  • Be dynamic
  • Hardworking and willing to go the extra mile
  • Self-starter
  • Excellent communication skills and ability to interact with international clients
  • Ability to interact with clients on various levels: face-to-face and telephonically
  • Adaptability to a fast-paced environment
  • Maintain friendly and helpful manner whilst dealing with clients
  • Have a logical approach to problem-solving
  • Be able to multi-task
  • Strong organisational skills, be able to prioritize varied workloads and work to strict deadlines
  • Detail orientated self-starter and excellent time management skills
  • Excellent customer facing, communications and phone skills
  • Enthusiastic, ability to motivate others and a positive willingness to get involved

You might also have (but don’t need):

  • Experience in supporting Windows Desktop operating systems (XP, Windows 7, 8 & 10)
  • Experience with applications such as Office, backup software, virus and other mainstream 3rd party applications
  • Working with Mac is advantageous
  • The aptitude and willingness to learn new software packages, systems and solutions
  • Driver’s license/car would be advantageous

As this is an apprenticeship we understand that candidates will not have a lot of hands on experience but what we are looking for is someone who can demonstrate they have the right attitude and willingness to learn as well as demonstrating that they have the technical ability to be able to apply what they learn - everything else can be taught and learnt on the job!

Your Accelerated training programme:

Firebrand offers a unique Advanced Level 3 IT Apprenticeship scheme. We provide the fastest award-winning IT training and certifications with on-going support - all with the ultimate goal of securing a long-term IT career.

During your 13 month programme, Firebrand provides residential training at our distraction-free training centre. Our accelerated training means you'll achieve certifications with partners like CompTIA, ITIL and Microsoft faster, giving you more time to put your new skills into practice within a professional working environment. You'll also be recognised by the British Computer Society (BCS) for entry onto the register of IT Technicians, confirming SFIA level 3 professional competence.

Future career prospects:

The employer are always looking for really good engineers so if the successful candidate proves themselves, they would look to make you permanent staff upon completion of the Apprenticeship. They currently have 2 engineers who completed an Apprenticeship and have gone on to work full time (one has been with then for 5 years now). There is huge amount of growth potential with Tier 1 - Tier 3 teams, Professional Services (Project Teams) and may other growth opportunities within the business.

Benefits: Excellent development plan, long-term career prospects, great location, forward-thinking and friendly organisation.

Qualifications: Must have GCSE/A-Level C or above in Maths, English, IT and Science and a passion for technology.

Contact us for more details

Location: London

Salary: £162.50 per week

Apply
Apprentice Network Engineer — APP742

The role will include developing the skills required to engineer in-building mobile network systems learning how to complete site surveys using Radio test equipment, to produce site designs using carrier wave or predictive test tools, to produce survey and design documents.

Who you’ll work for:

Our client are a start-up who work nationally and in some of the most high profile buildings in England.

As an Apprentice Network Engineer, your job includes:

  • Learn and be capable of performing radio site surveys, uploading the results onto a central server.
  • To learn and complete site survey and design documents to be provided to network operators and customers.
  • To learn and become competent at Router and Femto-cell site installation and commission activities
  • To learn how to complete and report on site integration testing and post integration surveys
  • To learn how to monitor company live site and equipment from our remote monitoring solutions identifying faults and diagnosing how to restore faulty services.
  • To learn how to attend site to repair or replace faulty equipment

Core competencies, knowledge and experience:

  • Must be PC literate and able to use word, excel, powerpoint with ability to quickly learn Radio engineering software packages (TEMs and IBwave)
  • Hard working and keen to learn.
  • Able to travel to site and complete site survey and designs working without supervision once capable
  • Have a keen interest in either mobile networks or engineering activities

What experience and skills do I need?

You don’t need loads of professional experience in IT. However, you’ll need at least five GCSEs (or equivalent) of grades A*-C (or new grading of 4-9) including Maths, English and IT / Science.

We’re looking for an IT-enthusiast with:

  • Must have at least 5 GCSE’s including Maths, English and a Science
  • Reliable
  • Good communication skills
  • Interest in IT and technology

You might also have (but don’t need):

  • Preferred A level in Science, IT or Business Studies
  • Preferred formal training in use of Word, Excel and Powerpoint would be beneficial

Your Accelerated training programme:

Firebrand offers a unique Higher Level 4 IT Apprenticeship scheme. We provide the fastest award-winning IT training and certifications with on-going support - all with the ultimate goal of securing a long-term IT career.

During your 16 month programme, Firebrand provides residential training at our distraction-free training centre. Our accelerated training means you'll achieve certifications with partners like, ITIL and Microsoft faster, giving you more time to put your new skills into practice within a professional working environment. You'll also be recognised by the British Computer Society (BCS) for entry onto the register of IT Technicians, confirming SFIA level 3 professional competence.

Future career prospects

By working hard and demonstrating your ability, drive and commitment throughout your 16 month apprenticeship scheme, upon completion you will be offered a permanent contract ensuring you have further opportunities to continue growing within this exciting organisation.

Benefits: Excellent development plan, long-term career prospects, great location, forward-thinking and friendly organisation.

Qualifications: Must have GCSE/A-Level C or above in Maths, English, IT and Science and a passion for technology.

Contact us for more details

Location: London

Salary: £250.00 per week

Apply
IT Apprentice (position closed) — APP741

An exciting opportunity has arisen for an IT Apprentice in Bradford!

We are looking for someone who is passionate about the world of technology and excited about the prospect of working with global brands and major private label retailers, to work in a diverse and fast paced company and be part of our unique way of working – Brandineering.

If you pride yourself on attention to detail and want to be part of our ever growing team, please apply now!

Who you’ll work for:

The employer is built on what their clients need, now and in the future. They draw on a combination of decades working with big name brands and retailers, plus strong commercial and market insight, to continually innovate, helping their clients achieve their goals. They’ve brought the brightest brains in creative, pack science, graphics, legal and digital into their family over the years to create an end-to-end service.

As an IT Apprentice, you will be responsible for effective provisioning, installation/configuration, operation, and maintenance of systems hardware/software and related infrastructure. This also includes customer service/support for all internal and external users. You will also be required to perform despatch duties, including generating labels on PC and packing on a daily basis.

As a IT Apprentice your job includes:

  • Safety Commitment - Ensuring the Safety of Self and Others
  • Support - Supply first to last line support to all company personnel with relation to Hardware, Software or Network.
  • Network – Maintain all aspects of the companies LAN and WAN working with external agencies where support exists.
  • Licensing - Maintain all documentation pertinent to software and hardware licensing.
  • Despatch – Ensuring despatch duties as completed on a daily basis

Additional duties will include:

  • Work closely with business in the implementation and decision making over new equipment and software development.
  • Install new/rebuild existing server/workstations and configure hardware, peripherals, services, settings, directories, storage, etc. in accordance with standards and project/operational requirements.
  • Perform daily system and monitoring, verifying the integrity and availability of all hardware, server resources, systems and key processes, reviewing system and application logs, and verifying completion of scheduled jobs such as backups.
  • Repair and recover from hardware or software failures, in coordinate and communication with impacted areas of the business.
  • Systems and Process Review
  • Review and improve existing systems and processes in order to improve effectiveness. Identify and introduce new systems and processes that improve the area or business as appropriate.
  • Research and recommend innovative, and where possible automated approaches for system administration tasks.
  • Identify approaches that leverage our resources and provide economies of scale.
  • Perform periodic performance tuning and reporting to support capacity planning.
  • Ensure that any new systems and working practices are presented to the relevant groups and sufficient training is supplied to maintain that such systems and working practices are properly adopted.

What experience and skills do I need?

You don’t need loads of professional experience in IT. However, you’ll need at least five GCSEs (or equivalent) of grades A*-C (or new grading of 4-9) including Maths, English and IT / Science. Ideally, although not essential, you will also possess an A-level (or equivalent) in ICT.

We’re looking for an IT-enthusiast with:

  • Experience within an IT support role desirable but not essential
  • Any IT related Certifications, Qualifications, Accreditation are desirable but not essential
  • A understanding/ knowledge of IT
  • A understanding/ knowledge of Microsoft/ Apple Mac (OSX), Unix/Linux
  • A understanding/ knowledge of All Microsoft/ Adobe Products
  • A understanding/ knowledge of Networks & Network Security
  • A understanding/ knowledge of working in a customer service environment
  • Delivering Results
  • Problem Solving and Continuous Improvement
  • Analytical, Decision Making, Flexible / Adaptable, Innovative, Learning and Researching

Your Accelerated training programme:

Firebrand offers a unique Higher Level 4 IT Apprenticeship scheme. We provide the fastest award-winning IT training and certifications with on-going support - all with the ultimate goal of securing a long-term IT career.

During your 16 month programme, Firebrand provides residential training at our distraction-free training centre. Our accelerated training means you'll achieve certifications with partners like, ITIL and Microsoft faster, giving you more time to put your new skills into practice within a professional working environment. You'll also be recognised by the British Computer Society (BCS) for entry onto the register of IT Technicians, confirming SFIA level 3 professional competence.

Future career prospects:

By working hard and demonstrating your ability, drive and commitment throughout your 16 month apprenticeship scheme, upon completion you will have the opportunity for a permanent position ensuring you have further opportunities to continue growing within this exciting organisation.

Benefits: Excellent development plan, long-term career prospects, great location, forward-thinking and friendly organisation.

Qualifications: Must have GCSE/A-Level C or above in Maths, English, IT and Science and a passion for technology.

Contact us for more details

Location: Bradford

Salary: £200.00 per week

Apply
Software Developer Apprentice — APP740

This is an exciting opportunity for driven individuals to accelerate their IT careers as Software Developer Apprentices for a Reading - based organisation. As part of either a Level 3 or Level 4 Software Developer Apprenticeship, you’ll gain hands-on experience, training towards industry recognised qualifications such as Microsoft and Scrum all whilst earning a decent salary.

Who you’ll work for:

The Reading based employer is the UK’s leading specialist resourcing and consultancy firm focused on governance, risk and compliance in the areas of regulatory conduct and financial crime.

You role as a Software Developer Apprentice is to support the Client Technology Delivery team in the gathering and analysis of requirements, software development, testing and project activities related to all aspects of technology solutions deployment for their clients. You will Assist in the design and development of solutions appropriate to the mix of client confidentiality and ‘shared-by-default’ of useful knowledge & systems capability as well as ensure adherence to standards and processes in the creation and release of deliverables.

As a Software Developer Apprentice, you will develop towards being able to undertake and manage the following responsibilities:

  • Support the delivery of Client application solutions leveraging Work Management, Robotic Process Automation configuration, SharePoint, Consultancy solutions, MI tools (Tableau) and data analysis.
  • Assist in software and solution development, configuration and customisation activities including gathering requirements, planning, estimating, design, creation, testing, data migration, release and implementation of the solutions.
  • Maintain current industry knowledge of development concepts, best practices and procedures for a range of technology based mainly on Microsoft technologies and process automation solutions.
  • Participate in requirements analysis and develop solutions for all tiers of proposed solutions such as the user interface, middle-tier business components, database layer, etc.
  • Document requirements in a clear and unambiguous manner ensuring they are complete, consistent, concise, comprehensible, traceable and feasible.
  • Manage the eco-system of knowledge necessary for user to comply with standards and reap the benefits of technology such as through definition of appropriate training and adoption strategies and associated material.
  • To effectively build relationships and communicate with business stakeholders and the project team.
  • Take responsibility for reporting, monitoring, risk and issue management of managed systems and applications.
  • Communicate risks, status and analysis to business management in a non-technical manner
  • Operate in an Agile / Continuous Delivery cycle as standard showing high levels of motivation for the rituals of Agile such as stand-ups and face to face collaboration

What experience and skills do I need?

You don’t need loads of professional experience in IT. However, you’ll need at least five GCSEs (or equivalent) of grades A*-C (or new grading of 4-9) including Maths, English and IT / Science. Ideally but not essential, you will also possess A-Levels (or equivalent) in an ICT or Science related subject.

We’re looking for an IT-enthusiast with:

  • Knowledge of Microsoft Technologies including Office, Visio, Project, Word as well as .NET Frameworks
  • High level of interest in emerging technologies e.g. robotics, AI, data science and other forms of process automation.
  • Ability to assimilate, synthesise and present information in a written and oral manner
  • IT literacy
  • Exceptional communication skills for business and technical audiences.
  • Self-motivated with the ability to work well in a small team.
  • Ability to work to deadlines.
  • Exceptional analytical skills.
  • Excellent influencing skills.
  • Ability to prioritise workload with accountable for timeliness and quality of deliverables.

Employees are described as dependable, driven and collaborative. The job holder should be able to demonstrate they are;

  • Confidential, reliable and genuine
  • Dynamic, passionate and determined
  • Friendly, compassionate and cooperative

"It's not just about what we do, but the way we do it. And it's our values that make us special."

Your Accelerated training programme:

Firebrand offers a unique Advanced Level 3 and a Higher Level 4 Apprenticeship scheme. We provide the fastest award-winning IT training and certifications with on-going support - all with the ultimate goal of securing you a long-term IT career.

Depending on your experience, you will be working towards either a Level 3 Software Development Technician Apprenticeship or, a Level 4 Software Developer Apprenticeship. During your 13 - 16 month programme, Firebrand provides residential training at our distraction-free training centre. Our accelerated training means you'll achieve training with partners like CompTIA, ITIL and Microsoft faster, giving you more time to put your new skills into practice within a professional working environment. You'll also be recognised by the British Computer Society (BCS) for entry onto the register of IT Technicians, confirming SFIA level 3 professional competence.

Future career prospects:

By working hard and demonstrating your ability, drive and commitment throughout your 13 Month - 16 month apprenticeship scheme, upon completion, depending on business requirements, you will be offered a permanent contract ensuring you have further opportunities to continue growing within this exciting organisation.

Benefits: Excellent development plan, long-term career prospects, great location, forward-thinking and friendly organisation.

Qualifications: Must have GCSE/A-Level C or above in Maths, English, IT and Science and a passion for technology.

Contact us for more details

Location: Reading

Salary: 250.00-£307.00

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Business Intelligence Apprentice — APP739

This is an exciting opportunity for a driven individual to accelerate their IT career as Business Intelligence Apprentice. Candidates can be located in either Congleton, Cheshire or Liverpool and will work towards a Higher Level 4 IT Apprenticeship where you’ll gain hands-on experience, training towards industry recognised qualifications all whilst earning a decent salary.

Who you’ll work for:

The employer has more than 13,500 homes in ownership across Merseyside and Cheshire and employ over 500 people. They are proud members of the 5% Club with over 5% of their workforce made up of apprentices, graduate trainees or work placements.

Due to continued growth, they are now looking to employ a Business Intelligence Apprentice where your primary function is to improve and support the organisation’s reporting requirements. You will assist with maintaining the inventory of data content (structure, level of detail, and amount of history) in alignment with the evolving needs of the business. You will also evaluate data and report on findings to inform leaner business processes.

As a Business Intelligence Apprentice, your job includes:

  • Designing business intelligence reports, scorecards and views
  • Data extraction from multiple systems for analysis
  • Maintaining data hygiene and validating data
  • Regular reviews of deliverable with end-users to ensure that outputs are aligned with expectations and strategy
  • Assisting with process enhancement and developing new ways to improve data reporting, actively creating new opportunities
  • Finding solution focussed technologies
  • Supporting IT systems
  • Promoting business intelligence to internal and external customers
  • The post holder will complete at Level 4 Apprenticeship in data analysis

What experience and skills do I need?

You don’t need loads of professional experience in IT. However, you’ll need at least five GCSEs (or equivalent) of grades A*-C (or new grading of 4-9) including Maths, English and IT / Science. Additionally, you will also possess A-levels or equivalent (BTEC, Level 3 Apprenticeship, etc..).

We’re looking for an IT-enthusiast with:

  • Enjoys working with numbers and complex data
  • Appetite to learn
  • Can work unsupervised
  • Good attention to detail
  • Passion for IT and technical solutions
  • Enthusiastic
  • Motivated
  • Personable
  • Self-Motivated

Your Accelerated training programme:

Firebrand offers a unique Higher Level 4 IT Apprenticeship scheme. We provide the fastest award-winning IT training and certifications with on-going support - all with the ultimate goal of securing a long-term IT career.

During your 16 month programme, Firebrand provides residential training at our distraction-free training centre. Our accelerated training means you'll achieve certifications with partners like, ITIL and Microsoft faster, giving you more time to put your new skills into practice within a professional working environment. You'll also be recognised by the British Computer Society (BCS) for entry onto the register of IT Technicians, confirming SFIA level 3 professional competence.

Future career prospects:

By working hard and demonstrating your ability, drive and commitment throughout your 16 month apprenticeship scheme, upon completion, there is the possibility you will be offered a permanent contract ensuring you have further opportunities to continue growing within this exciting organisation.

Benefits: Excellent development plan, long-term career prospects, great location, forward-thinking and friendly organisation.

Qualifications: Must have GCSE/A-Level C or above in Maths, English, IT and Science and a passion for technology.

Contact us for more details

Location: Congleton

Salary: £307.00 per week

Apply
Apprentice IT Desktop Support (position closed) — APP738

This is an exciting opportunity for a driven individual to develop their career working as an Apprentice IT Desktop Support for an exciting and vibrant London based organisation. As part of a Higher Level 4 IT Apprenticeship, you’ll gain hands-on experience, training towards industry recognised qualifications such as Microsoft CompTIA and ITIL all whilst earning a competitive Apprenticeship salary and receiving a number of company benefits.

Who you’ll work for:

The London based employer is currently listed as the 30th largest Accountancy firm in the UK with a workforce of 220 dedicated people. They are a diverse community made up of people with a broad depth of technical knowledge, 45% of whom have been with them for five years or more. They have built an excellent working environment which provides professional development and opportunity. As testament to that, the very first employee of the firm is now their Chairman.

Your role as an Apprentice IT Desktop Support is to be the first line IT support to all employees within the firm, by accurately and effectively responding to queries on Networks, PC's, Printers, Software and Hardware with the aim of being able to work on these independently going forward. You will also have the opportunity to be involved with various IT projects that will enhance and develop their skill set.

As an Apprentice IT Desktop Support, your job includes:

  • To provide first line helpdesk support to employees at the firm for Networks, Hardware, Software, Printers and communication equipment
  • Assist with the purchase, setting up, maintenance and repair of computers and the like
  • To install and configure software applications
  • To help produce and maintain IT stats reports, checklists and other documentations as necessary
  • To successfully work towards your Level 4 Network Engineer Apprenticeship

What experience and skills do I need?

You don’t need loads of professional experience in IT. However, you’ll need at least five GCSEs (or equivalent) of grades A*-C (or new grading of 4-9) including Maths, English and IT / Science.

We’re looking for an IT-enthusiast with:

  • Good Organisational/interpersonal skills
  • Flexible approach to work
  • Ability to work evenings
  • Commitment to client services
  • A good working knowledge of Windows and Microsoft Office is required and you will have exposure to working on networks, servers and cloud infrastructure in order to provide support where appropriate

You might also have (but don’t need):

  • Experience of Networking, Experience of Helpdesk support

Your Accelerated training programme:

During your 16 month programme, Firebrand provides residential training at our distraction-free training centre. Our accelerated training means you'll achieve certifications with partners like, ITIL and Microsoft faster, giving you more time to put your new skills into practice within a professional working environment. You'll also be recognised by the British Computer Society (BCS) for entry onto the register of IT Technicians, confirming SFIA level 3 professional competence.

Future career prospects:

By working hard and demonstrating your ability, drive and commitment throughout your 16 month apprenticeship scheme, upon completion you will be offered a permanent contract ensuring you have further opportunities to continue growing within this exciting organisation.

Benefits: Excellent development plan, long-term career prospects, great location, forward-thinking and friendly organisation.

Qualifications: Must have GCSE/A-Level C or above in Maths, English, IT and Science and a passion for technology.

Contact us for more details

Location: London

Salary: 250.00-£300.00

Apply
Software Development Apprentice (position closed) — APP737

This is an exciting opportunity for a driven individual to accelerate their IT career as a Software Development Apprentice for a Hereford -based organisation. As part of a Higher Level 4 IT Apprenticeship, you’ll gain hands-on experience, training towards industry recognised Microsoft, SCRUM, ITIL qualifications all whilst earning a decent salary.

Who you’ll work for:

The employer has a tight knit collective team who want to bring some order to an increasingly fragmented world; Advertisers, publishers, affiliates, tech providers. It can all get a bit complicated. As a Software Development Apprentice, you will help with their vision to unite the pieces of this particular digital and commercial puzzle to offer a holistic service that generates traffic and insight and monetises that traffic and insight by quickly building products that they know they have customers for.

As a Software Development Apprentice your job includes:

  • To write user guidance specification that will describe software requirements and how users interact with software.
  • Create detailed documentation including mock-ups and description of the user journey.
  • Learn and understand nature and functionality of the code and will be given basic understanding of how to write the code.
  • Learn and develop your knowledge of code architecture is and how it works.
  • Test framework for user interface test as code test frameworks.
  • Create test scenarios and configure testing tools to perform automated testing.
  • Automated testing for code units that candidate will have to understand after being instructed to do so.

After you have mastered testing and writing documentation and understand fully the code, you will then be tasked to write code and will be instructed in details which tools should use and how to debug and trace down bugs and errors.

What experience and skills do I need?

As an Software Development Apprentice you’ll be receiving full training as an integral part of your role, our core focus will be less on your current IT skills and more on your ability to demonstrate a passion and basic knowledge of software development and Microsoft packages. You’ll be able communicate effectively and confidently at all levels by; telephone, face-to-face and writing. You will take a methodical and logical approach to problem solving diagnosing and resolution. You’ll be an excellent team player with a drive to continuously learn and develop showing flexibility to work in different departments on different projects.

Finally, you will have:

  • At least five GCSEs (or equivalent) at Grade C or above including Maths, English and either IT or Science.
  • Ideally, you will have either a minimum of two A levels (or equivalent) a Level 3 Apprenticeship qualification or Level 3 BTEC

Your Accelerated training programme:

Firebrand offers a unique Higher Level 4 IT Apprenticeship scheme. We provide the fastest award-winning IT training and certifications with on-going support - all with the ultimate goal of securing a long-term IT career.

During your 16 month programme, Firebrand provides residential training at our distraction-free training centre. Our accelerated training means you'll achieve certifications with partners like, ITIL and Microsoft faster, giving you more time to put your new skills into practice within a professional working environment. You'll also be recognised by the British Computer Society (BCS) for entry onto the register of IT Technicians, confirming SFIA level 3 professional competence.

Future career prospects:

By working hard and demonstrating your ability, drive and commitment throughout your 16 month apprenticeship scheme, upon completion you will may be offered a permanent contract ensuring you have further opportunities to continue growing within this exciting organisation.

Benefits: Excellent development plan, long-term career prospects, great location, forward-thinking and friendly organisation.

Qualifications: Must have GCSE/A-Level C or above in Maths, English, IT and Science and a passion for technology.

Contact us for more details

Location: Hereford

Salary: £250.00 per week

Apply
Apprentice IT Support Engineer — APP736

This is an exciting opportunity for a driven individual to accelerate their IT career as an Apprentice IT Support Engineer for a Dartford - based organisation. As part of a IT Apprenticeship, you’ll gain hands-on experience, training towards industry recognised Microsoft, CompTIA and ITIL qualifications all whilst earning between £15,000 - £18,000 depending on experience.

Who you’ll work for:

The Kent based employer is a leading independent and privately-owned IT Solutions provider. Due to continued growth, they are now looking to expanding their team by employing an Apprentice IT Support Engineer.

As an Apprentice IT Support Engineer, you could be involved in a number of different functions, providing great variety within the position. Your main functions will include supporting the sales team technically, helping design customer solutions, verifying quotations technically and dealing with suppliers. Secondly, you will be providing services to customer where there are two tracks for this are:

  1. Virtualisation, storage and cloud environments. These are VMware, HPE 3PAR and Microsoft Azure.
  2. Retail/POS environment primarily based around Microsoft products.

Additional responsibilities will include:

  • Supporting sales team with technical quotes
  • Help design IT solutions for customers
  • Work on site at customer locations where required
  • Support customers in managing and building systems on site

As part of your role, you must be willing to travel as there could also be a large portion of your time spent in on clients sites in North London.

What experience and skills do I need?

You don’t need loads of professional experience in IT. However, you’ll need at least five GCSEs (or equivalent) of grades A*-C (or new grading of 4-9) including Maths, English and IT / Science.

We’re looking for an IT-enthusiast with:

  • Proven experience in troubleshooting and resolution
  • Good time management skills, self-disciplined, can work as a team and independent
  • Excellent communication skills, written and verbal
  • Full driving license required. DBS checks will be carried out.

Training will be given as part of the apprenticeship but if you have skills on Microsoft products already it will be an advantage, such as:

  • Microsoft Windows Server 2012 and above skills
  • Knowledge of Microsoft SQL server
  • Knowledge of Microsoft Azure
  • Microsoft SCCM expertise

Your Accelerated training programme:

Firebrand offers a unique Advanced Level 3 IT Apprenticeship scheme. We provide the fastest award-winning IT training and certifications with on-going support - all with the ultimate goal of securing a long-term IT career.

During your 13 month programme, Firebrand provides residential training at our distraction-free training centre. Our accelerated training means you'll achieve certifications with partners like CompTIA, ITIL and Microsoft faster, giving you more time to put your new skills into practice within a professional working environment. You'll also be recognised by the British Computer Society (BCS) for entry onto the register of IT Technicians, confirming SFIA level 3 professional competence.

Future career prospects:

By working hard and demonstrating your ability, drive and commitment throughout your 13 month apprenticeship scheme, upon completion you will be offered a permanent contract ensuring you have further opportunities to continue growing within this exciting organisation.

Benefits: Excellent development plan, long-term career prospects, great location, forward-thinking and friendly organisation.

Qualifications: Must have GCSE/A-Level C or above in Maths, English, IT and Science and a passion for technology.

Contact us for more details

Location: Kent

Salary: £340.00 per week

Apply
Apprentice Cyber Security Analyst — APP734

An award winning, Warwickshire-based organisation who are specialist in cyber security, are now looking for a number of talented, Apprentice Cyber Security Analysts to join their rapidly expanding organisation. If your passionate about cyber security, live in the Leamington Spa area and are looking for a career and not just another job, then look no further. Not only will you receive internationally recognised training, you’ll also earn between £23k - £35k depending on experience.

Who you’ll work for:

Founded in 2003, the employer is an awards winning provider of cyber security, compliance, infrastructure and incident response services to organizations in the United States of America, Canada, Asia Pacific and further afield. From their EMEA headquarters located in Warwickshire, they provide true global coverage, allowing it to respond to the intricate regulatory nuances required in today’s interconnected environment.

Due to continued growth, they are now seeking enthusiastic and inquisitive Apprentice Cyber Security Analysts to join a fast paced and innovative team. You will join their Managed Security Service SOC based in Leamington Spa, Warwickshire. You will primarily handle Security Events of Interest and will use the tools and resources provided to correlate suspicious events, providing context around the event and provide an assessment of risk/threat. You will work with custom threat intelligence tools and various products developed internally to aid the functions of the SOC. Contributions to threat led research and investigations will be encouraged.

As part of the SOC Team, you role will also be responsible for the continuous monitoring of customer environments via both SIEM and IDS/IPS solutions. You will be required to interpret events from enterprise systems such as AV, IDS/IPS, FIM, Event Logs, Web and Mail Gateways as well as Firewalls and other Network Infrastructure.

  • Daily ownership and management of SOC customers; including log management, log analysis, event management and alarms.
  • Review and respond to all alarms within agreed SLA's.
  • Investigate escalated events from 1st Line Analysts.
  • Manage rules set across both SIEM and IDS/IPS solutions.
  • Maintain regular verbal and written communication with customers, suppliers and internally as required
  • Maintain accurate investigation and case management records
  • Research and maintain an up to date global Security awareness
  • Provide recommendations on SIEM and IDS/IPS tunings to Senior Analysts
  • Help produce a range of reports to deliver up to date and reliable analytical data to our customers
  • Liaise with Account Managers and assist in both pre-sales support and existing customer interactions

We are ideally looking for candidates with +12 months industry IT experience for the 1st Line role but if you’re capable and can demonstrate the ability to learn fast this won’t preclude you.

What experience and skills do I need?

You’ll need at least five GCSEs (or equivalent) of grades A*-C (or new grading of 4-9) including Maths, English and IT / Science. Additionally, you will ICT A-levels or equivalent (BTEC, Level 3 Apprenticeship, etc.)

We’re looking for an IT-enthusiast with:

  • Demonstrably strong communication skills with spoken and written English.
  • Good basic understanding in IT areas such as Operating Systems (Windows, Unix, IOS), Networks (Firewalls, Routers/Switches, IPS/IDS), internet use (Domains, SSL)
  • Be a self-starter, able to initiate and develop concepts and ideas into solutions.
  • Commitment, dedication and attention to detail.
  • Demonstrably strong written and speaking English skills.
  • Demonstrable ability to work on own projects and within a team.
  • Please note that due to the nature of work, we require candidates to be holding SC clearance or, be eligible to gain SC clearance.

Ideally, you will also have:

  • 12 months of relevant security related experience or alternatively, 12 months or more of technical experience paired with a passion for cyber security

Your Accelerated training programme:

Firebrand offers a unique Higher Level 4 IT Apprenticeship scheme. We provide the fastest award-winning IT training and certifications with on-going support - all with the ultimate goal of securing a long-term IT career.

During your 16 month programme, Firebrand provides residential training at our distraction-free training centre. Our accelerated training means you'll achieve certifications with partners like, ITIL and Microsoft faster, giving you more time to put your new skills into practice within a professional working environment. You'll also be recognised by the British Computer Society (BCS) for entry onto the register of IT Technicians, confirming SFIA level 3 professional competence.

Future career prospects:

By working hard and demonstrating your ability, drive and commitment throughout your 16 month apprenticeship scheme, upon completion you will be offered a permanent contract ensuring you have further opportunities to continue growing within this exciting organisation.

Benefits: Excellent development plan, long-term career prospects, great location, forward-thinking and friendly organisation.

Qualifications: Must have GCSE/A-Level C or above in Maths, English, IT and Science and a passion for technology.

Contact us for more details

Location: Leamington Spa

Salary: 442.00 - £673.00

Apply
Apprentice Web Developer — APP733

We are a rapidly expanding organisation and as such we are looking for development superstars to start/build their development journeys with us here. If you live in the Bristol area and are passionate about web development and are looking for a career and not just another job, then look no further.

For the successful apprentice you’ll have the opportunity to work in a truly creative and developing organisation alongside some of the best development and design talent out there. You’ll be able to learn grow and develop your career with us here gaining plenty of hands on experience, industry recognised training all whilst being paid well and rewarded for you hard work.

Who you’ll work for:

The employer is a leading digital customer experience partner for brands. They solve acquisition and retention problems by connecting data and technology into a single customer view that enables brands to deliver personalised customer experiences. They create engaging experiences that are personalised and joined up across channels, regardless of legacy systems and silos of data.

Our digital platforms for clients need to be amazing and that requires smart and creative developers who aren't afraid to use technology to try new things. We’re growing, and need a Web Development superstar to join our team creating .NET web applications for clients. Whether it’s a bespoke web application or integrating APIs and 3rd party platforms, you’ll have to have a passion for learning and finding out the best way to do it. Not to mentioned, you'll be trained by some of the best and gain experience in HTML, CSS, JavaScript, C# and SQL.

As an Apprentice Web Developer, your job includes:

  • Deliver best-in-class HTML5/CSS3/JavaScript front-end code for multiple browsers, platforms, and devices, including smartphones and tablets
  • Build and maintain .NET web applications
  • Develop and implement web content management systems
  • Create, integrate and maintain web applications with client systems and 3rd party APIs
  • Write and maintain unit tests for the platform code and functionality

What experience and skills do I need?

If you think this is for you you’ll need to hold at least five GCSEs (or equivalent) at Grade C or above including Maths, English and IT / Science.

So what makes a development superstar?

  • A demonstrable interest in development, this can be professional or personal projects but we are looking for passionate and inspired developers
  • Keen to contribute and provide input into discussion (We’re a team so we need you to get stuck in)
  • Able to work on own initiative, demonstrate maturity and take ownership
  • Excellent teamwork and communications skills
  • An understanding of web design principles and Knowledge of HTML5, CSS3 and JavaScript
  • Experience of .NET web development technologies
  • Experience working within the Visual Studio environment and Git source control
  • Experience of MS SQL Server database manipulation
  • Understanding of the benefits of continuous integration
  • Understanding of responsive websites

What’s in it for you?

Alongside training and development, you’ll receive an excellent salary, 28 days annual leave + bank holidays, the ability to buy or sell up to 5 days, flexible working hours, company pension scheme, company profit-related bonus scheme and a beer fridge!!

Your Accelerated training programme:

Firebrand offers a unique Higher Level 4 IT Apprenticeship scheme. We provide the fastest award-winning IT training and certifications with on-going support - all with the ultimate goal of securing a long-term IT career.

During your 16 month programme, Firebrand provides residential training at our distraction-free training centre. Our accelerated training means you'll achieve certifications with partners like, ITIL and Microsoft faster, giving you more time to put your new skills into practice within a professional working environment. You'll also be recognised by the British Computer Society (BCS) for entry onto the register of IT Technicians, confirming SFIA level 3 professional competence.

Future career prospects:

By working hard and demonstrating your ability, drive and commitment throughout your 16 month apprenticeship scheme, upon completion you may be offered a permanent contract ensuring you have further opportunities to continue growing within this exciting organisation.

Benefits: Excellent development plan, long-term career prospects, great location, forward-thinking and friendly organisation.

Qualifications: Must have GCSE/A-Level C or above in Maths, English, IT and Science and a passion for technology.

Contact us for more details

Location: Bristol

Salary: 384.00

Apply
Apprentice Software Developer (position closed) — APP732

An exciting opportunity has become available for enthusiastic and highly motivated individual to join a Cambridge-based organisation as an Apprentice Software Developer working in their cutting-edge software development team.

Who you’ll work for:

The employer is the world’s foremost research and training organisation for materials joining technology. Operating globally, the Software Development team builds and sells off-the-shelf software products to a world-wide customer base looking for engineering and materials joining applications. Their success is largely due to their highly skilled technical and support workforce, so finding the right people and developing them is paramount to their success as a knowledge business; which is where you come in.

As an Apprentice Software Developer, you will follow a a national standard that provides the opportunity to learn the skills needed to become a Software Engineer and begin your career with world-class experience behind you. The Level 4 Software Developer Apprenticeship combines on the job training alongside academic study and a generous wage throughout the scheme, including when you’re studying.

The training requires hard work and dedication but you will be highly rewarding and will equip you with the principles of software development which offers a wide spectrum of interest and is reflected in the range of software development projects they are involved in.

As well as a comprehensive training program, you’ll study towards a number of industry recognised qualifications including:

  • Microsoft Specialist: Programming in C#
  • Microsoft MTA Database Fundamentals
  • Scrum.org's Professional Scrum Master certification

Your training will take the following format:

  • Working alongside the software development team and engineers to learn the requirements of the day to day work needed to support existing software products, specify new products and develop and test new software solutions.

What experience and skills do I need?

You don’t need loads of professional experience in IT. However, you’ll need at least five GCSEs (or equivalent) of grades A*-C (or new grading of 4-9) including Maths, English and IT / Science.

We’re looking for an IT-enthusiast with:

  • Good communication skills.
  • Ability to work independently and as part of a team.
  • Aptitude to work hard towards the completion of all college work.
  • Team worker with the ability to develop
  • Problem solving and communication skills.
  • Demonstrate a flexible and dedicated attitude towards the scheme and your future career.

Your Accelerated training programme:

Firebrand offers a unique Higher Level 4 IT Apprenticeship scheme. We provide the fastest award-winning IT training and certifications with on-going support - all with the ultimate goal of securing a long-term IT career.

During your 16 month programme, Firebrand provides residential training at our distraction-free training centre. Our accelerated training means you'll achieve certifications with partners like, ITIL and Microsoft faster, giving you more time to put your new skills into practice within a professional working environment. You'll also be recognised by the British Computer Society (BCS) for entry onto the register of IT Technicians, confirming SFIA level 3 professional competence.

Future career prospects:

By working hard and demonstrating your ability, drive and commitment throughout your 16 month apprenticeship scheme, upon completion you will be offered a permanent contract ensuring you have further opportunities to continue growing within this exciting organisation.

Benefits: Excellent development plan, long-term career prospects, great location, forward-thinking and friendly organisation.

Qualifications: Must have GCSE/A-Level C or above in Maths, English, IT and Science and a passion for technology.

Contact us for more details

Location: Cambridge

Salary: £307.00 per week

Apply
Apprentice Helpdesk Technician — APP731

This is an exciting opportunity for a driven individual to develop their career working as Helpdesk technician for an exciting and vibrant Woking based organisation. As part of a Advanced Level 3 IT Apprenticeship, you’ll gain hands-on experience, industry recognised training whilst earning a competitive salary.

Who you’ll work for:

The employer is a Microsoft Small Business Specialist based in South East London and Sheffield who specialise in the installation and maintenance of Microsoft servers, desktops, laptops and networks, including Windows Small Business Server 2003. With over a decade of experience managing small networks, they are a highly specialized IT Consultancy.

Due to continued growth, they are hiring an Apprentice Helpdesk Technician to join their Woking office. The role will be part of an apprenticeship scheme which includes a broad, cross functional training programme and Personal Development Plan (PDP). Structured career development will help you progress within the organisation - beyond the end of your apprenticeship, where we actively long and rewarding careers within their organisation.

As an Apprentice Helpdesk Technician, your responsibilities will include:

  • Conveying complex technical information in plain English or at the appropriate level to the client.
  • Use knowledge and logic to deal with complex technical problems that are difficult to resolve, and know when to pass on to 2nd or 3rd line technicians.
  • Understand and assist in the installation and maintenance of Microsoft servers, desktops, laptops and networks.

What experience and skills do I need?

You will be logical, driven and possess a passion for all things IT. You will be able to balance many demands in a fun and support environment. Although all are desirable; consideration will be given to those who have some but not all of the following:

  • Understands the basic principles of networking, protocols and associated technologies such as: OSI layer model, IP, TCP/IP, routing and switching, WANs, LANs)
  • Understands the architecture of a typical business IT system, including hardware, OS, server, virtualisation and applications
  • Understands and operates effectively in the business environment and responds to business issues
  • At least five GCSEs (or equivalent) at Grade C or above including Maths, English and either IT or Science.

Your Accelerated training programme:

Firebrand offers a unique Advanced Level 3 IT Apprenticeship scheme. We provide the fastest award-winning IT training and certifications with on-going support - all with the ultimate goal of securing a long-term IT career.

During your 13 month programme, Firebrand provides residential training at our distraction-free training centre. Our accelerated training means you'll achieve certifications with partners like CompTIA, ITIL and Microsoft faster, giving you more time to put your new skills into practice within a professional working environment. You'll also be recognised by the British Computer Society (BCS) for entry onto the register of IT Technicians, confirming SFIA level 3 professional competence.

Future career prospects

By working hard and demonstrating your ability, drive and commitment throughout your 13 month apprenticeship scheme, upon completion you may be offered a permanent contract ensuring you have further opportunities to continue growing within this exciting organisation.

Benefits: Excellent development plan, long-term career prospects, great location, forward-thinking and friendly organisation.

Qualifications: Must have GCSE/A-Level C or above in Maths, English, IT and Science and a passion for technology.

Contact us for more details

Location: Woking

Salary: 200.00 - £250.00

Apply
Apprentice Service Desk Analyst (position closed) — APP730

Who you’ll work for:

A customer-facing 1st line support role whose main responsibilities include being the first port of call to all issues regarding the Service Desk, and troubleshooting desktop and network peripheral technical issues. Analysts will work closely with Service Desk Engineers in the effort to resolve support requests submitted by end users in a timely fashion – adhering to customer SLAs.

As a First Line Support Apprentice, your job includes:

  • Act as the single point of contact for all communication with the Service Desk.
  • Receiving, logging, and managing support requests via phone, email, or otherwise.
  • Logging and maintaining all support requests to their Service Desk.
  • Take ownership of user issues and follow up the status of problems on behalf of the end user.
  • Managing asset and customer databases, tracking changes.
  • 1st line support – troubleshooting low-level technical issues.
  • Escalating any issue that is not resolvable to higher levels of support.
  • Maintain a high standard of customer service to all end-users and third party organisations; building and maintaining a strong rapport with all clients.
  • Assist in the maintaining of knowledge bases and contributing technical documentation to them.
  • Ensure company SLAs are upheld.
  • Work closely with Service Desk and Onsite Engineers to ensure a high standard of technical support.
  • Assist with the quoting and purchasing of consumables and other IT peripherals.
  • Compliance with Data Protection legislation at all times.
  • Compliance to their Health, Safety and Welfare Policy (HSW-POL-100) and Arrangements (HSW-ARR-100).
  • Manage the continuous conformance to safe working practises, ensuring adherence to Health & Safety legislation at all times.
  • Any other duties your line manager deems appropriate.

What experience and skills do I need?

You don’t need loads of professional experience in IT. However, you’ll need at least five GCSEs (or equivalent) at Grade C or above including Maths, English and IT / Science.

We’re looking for an IT-enthusiast with:

  • Excellent verbal and written communication.
  • Excellent telephone manner.
  • Excellent organisational skills.
  • Commercial awareness
  • Ability to communicate at varying levels and with Customers, Suppliers and Staff alike.
  • Good problem solving skills.
  • Good organisation skills
  • To be able work as part of a team.
  • Be self-motivated and use own initiative
  • Excellent customer service skills

You might also have (but don’t need):

  • Ability to troubleshoot Windows Desktops (7, 8, 8.1, 10)
  • Basic Active Directory knowledge to create and organise users/computers.

Your Accelerated training programme:

Firebrand offers a unique Advanced Level 3 IT Apprenticeship scheme. We provide the fastest award-winning IT training and certifications with on-going support - all with the ultimate goal of securing a long-term IT career.

During your 13 month programme, Firebrand provides residential training at our distraction-free training centre. Our accelerated training means you'll achieve certifications with partners like CompTIA, ITIL and Microsoft faster, giving you more time to put your new skills into practice within a professional working environment. You'll also be recognised by the British Computer Society (BCS) for entry onto the register of IT Technicians, confirming SFIA level 3 professional competence.

Future career prospects:

By working hard and demonstrating your ability, drive and commitment throughout your 13 month apprenticeship scheme, upon completion you will be offered a permanent contract ensuring you have further opportunities to continue growing within this exciting organisation.

Benefits: Excellent development plan, long-term career prospects, great location, forward-thinking and friendly organisation.

Qualifications: Must have GCSE/A-Level C or above in Maths, English, IT and Science and a passion for technology.

Contact us for more details

Location: Hemel Hempstead

Salary: £200.00 per week

Apply
Apprentice Data and Information Trainee (position closed) — APP729

You will perform statistical analysis, model scenarios and present information, which will be used to report to key stakeholders at all levels. You will be keen to develop in the role, working in a small but growing team on a variety of projects. In addition you will also learn how to set up and run formal examinations, and support the organisation and allocation of cover on a day to day basis. You will also have free gym access and entry into a weekly prize draw.

Who you’ll work for:

Our client is an academy-type secondary school, near the Great Barr area of Birmingham.

As an Apprentice Data and Information Trainee, your job includes:

  • Production of interim reports including summaries of current rates of progress and areas for intervention
  • Access to SIMs data information regarding targets levels/grades
  • Production of relevant statistics on examination entry and examination results to the Head of School, Chief Executive, the Board of Trustees, the LA and the DfE, etc, including a section in the Academy’s Profile for parents.
  • Analysis of both external and internal examination results
  • Production of data packs and reports
  • To ensure Examination Data on SIMS is continuously updated and reviewed
  • Support in the review of data accuracy supplied by external agencies, such as DfE, Raise on Line etc.
  • Maintenance of mark sheet templates for the inputting of Interim and Progress report data
  • Maintenance of individual report templates for running school reports to parents
  • Uploading and distribution of interim and progress data reports
  • Data on external databases being up to date and accurate to assist staff usage and analysis of assessment data
  • Generating and update targets from KS2 & KS4 data ensuring levels/grades are accessible and accurate

Support the Cover Provision with:

  • Co-ordination of the Cover Supervisors to ensure they are utilised for the benefit of Teaching and Learning when there is not a need for cover
  • Monitoring of the use of Teaching Staff and Senior Leadership Team used to cover lessons
  • Cover plans with regards to planned absences , including liaison with HR
  • The organisation and dissemination of daily cover information
  • Supply agency contacts to enable the sourcing of suitable staff at an appropriate cost
  • Supply Staff induction
  • Effective management and control of the Supply Budget with regular check points to forecast need
  • The organisation of cover for internal and external examinations
  • The evaluation of the quality of cover material provided by Learning Consultants liaising with subject leaders

Support the Examinations process with:

  • The administration, organisation and smooth running of public examinations
  • The administration, organisation and smooth running of internal examinations
  • Operation and maintenance of SIMS Examinations Module
  • Management of the examinations budget and minimize late fees
  • Administration of remarking of examinations
  • Charging and collection of examination fees where appropriate
  • Room changes used for examination purposes, ensuring rooms are appropriate and are returned to their original need
  • The purchasing of equipment and management of stock required for examinations
  • Key dates ensuring they are provided to Subject Leaders for examination entries
  • High levels of communications across the Academy and to a variety of audiences regarding examinations
  • Methods to establish an effective bank of invigilators and invigilate if appropriate
  • Arrangements for all external and internal examinations including timetable, rooming and invigilation.
  • Liaison with the Head of School and Academy staff over issues of invigilation and cover.
  • How to ensure all examinations are supervised in accordance with the examination regulations
  • How to ensure all notices are placed during an examination
  • How to ensure all necessary certification for extra time is filed on time
  • Archiving of results, administer requests from former students who wish to know their past results
  • Organise and be present on the key days i.e. when the centre is notified of results, to produce the relevant statistics and make arrangements for distributing results and examination result days
  • Training to invigilators on their roles and responsibilities.
  • Liaison with HR ensuring all employment clearances have been met for invigilators.
  • Organisation of the Examination Hall and management of room layouts and seating arrangements for all internal and external examinations, including liaison with the Academy’s Facilities Manager and site team
  • Organisation of SEN provision, including liaising with the SEN coordinator regarding candidates with SEN; applying to awarding bodies for special arrangements for such candidates.
  • Liaison with Curriculum Directors including the SENCO to ensure correct and timely entries are made for all External Examinations
  • Dissemination of information about public examinations to staff, students and their parents
  • Dissemination of information about internal examinations to staff, students and their parents
  • Student briefings on examination procedures and conduct, and to produce guidelines for staff and students including speaking to large groups in assemblies
  • Creation and dissemination of timetables for internal and external examinations
  • Liaison with Curriculum Directors and Lead Practioners create timetables for all year groups for all interim and mock assessment points including use of invigilators and rooms ensuring information is shared with students and parents
  • Management of the examination and assessment calendar
  • Ensure all controlled assessment materials are held securely and procedures followed to carry out controlled assessment according to examination body reporting any misconduct to Line Manager
  • Manage the on-line testing systems ensuring the correct software has been set up

General:

  • Participate in and engage with Academy Inset and Professional Development, whether in-house or external.
  • Through the mechanisms of Appraisal and Quality Assurance, demonstrate improvement in your role as a result of Professional Development and Inset.
  • Disseminate the outcomes of Inset to other staff and ensure that the Executive Team are aware of such innovation and cutting edge development.
  • Effectively contribute to the Academy improvement planning process.
  • Ensure that ‘no student is left behind’, in their academic and personal development.
  • Conform to the Academy’s Dress Code for staff and demonstrate exceptional standards of presentation, conduct and time keeping.
  • Build team commitment amongst students and staff alike.
  • Engage and motivate students and staff to do their best by doing your very best.
  • Demonstrate a positive approach to your professional duties and improve the quality of student learning.

Additional:

  • To consistently uphold the Academy’s aims and strive to attain Academy Targets.
  • To work in a cooperative and polite manner with all stakeholders and visitors to promote and enhance the reputation of the Academy.
  • To work with students within the framework of the Academy in a courteous, positive, caring and responsive manner.
  • Play a full part in the life of the Academy’s community, to support its distinctive mission and ethos and to encourage staff and students to follow this example.
  • Be courteous to colleagues, visitors and telephone callers and provide a welcoming environment.
  • Demonstrate both enthusiasm and high standards of professionalism to all Academy stakeholders.
  • It is the responsibility of each employee to carry out their duties in line with all Academy Policies promoting a positive approach to a harmonious working environment.
  • The job purpose and key task statements above are indicative and by no means exclusive. The need for flexibility amongst staff is therefore considered important.
  • To undertake any other duties deemed reasonable by the Academy Executive Team for the post at this level.
  • To embrace the Academy’s Pillars of Excellence Programme.

What experience and skills do I need?

You don’t need loads of professional experience in IT. However, you’ll need at least five GCSEs (or equivalent) of grades A*-C (or new grading of 4-9) including Maths, English and IT / Science.

Knowledge of:

  • Management Information Systems.
  • Research techniques.
  • Statistical analysis techniques.
  • The range of data protection and legal issues.
  • The data life cycle.
  • The fundamentals of data structures, database system design, implementation and maintenance.
  • The quality issues that can arise with data and how to avoid and/or resolve these.
  • The importance of clearly defining user requirements for data analysis.

Qualifications:

  • Mathematics and/or Computing at GCSE A/A*.
  • 5 GCSEs at grade C or above including mathematics and English.

Experience:

  • Computer literate.
  • Competent in use of Microsoft Office Suite.
  • Working with a high level of attention to detail.
  • Identify and ensure processes are in place to effectively quality assure data (e.g., data verification and validation).

Skills/ Competencies:

  • Able to work to tight deadlines.
  • Self-starter.
  • Team worker.
  • Advanced use of Microsoft Office Suite.
  • Willing and able to travel between schools within the Trust.

You might also have (but don’t need):

  • National educational data trends.
  • Past and present educational accountability measures including the underlying methodology.
  • Interpret national, regional and school pupil performance data.
  • The steps involved in carrying out routine data analysis tasks.
  • A Levels (A* to D) in related subjects.
  • Supporting the presentation of information to different audiences at a relevant level of detail to ensure understanding.
  • Familiarity with SIMS to manage student data and for reporting to parents.
  • Working effectively, accurately and with attention to detail with demanding and varying work-loads.
  • Contributing to official reports and policies.
  • Prioritisation of tasks.
  • High level of computer literacy to include assistance in the development of information systems.

Your Accelerated training programme:

Firebrand offers a unique Higher Level 4 IT Apprenticeship scheme. We provide the fastest award-winning IT training and certifications with on-going support - all with the ultimate goal of securing a long-term IT career.

During your 16 month programme, Firebrand provides residential training at our distraction-free training centre. Our accelerated training means you'll achieve certifications with partners like, ITIL and Microsoft faster, giving you more time to put your new skills into practice within a professional working environment. You'll also be recognised by the British Computer Society (BCS) for entry onto the register of IT Technicians, confirming SFIA level 3 professional competence.

Future career prospects:

By working hard and demonstrating your ability, drive and commitment throughout your 16 month apprenticeship scheme, upon completion you will be offered a permanent contract ensuring you have further opportunities to continue growing within this exciting organisation.

Benefits: Excellent development plan, long-term career prospects, great location, forward-thinking and friendly organisation.

Qualifications: Must have GCSE/A-Level C or above in Maths, English, IT and Science and a passion for technology.

Contact us for more details

Location: Birmingham

Salary: £230.00 per week

Apply
Apprentice Helpdesk Technician (position closed) — APP725

This is an exciting opportunity for a driven individual to develop their career working as Helpdesk technician for an exciting and vibrant Sheffield based organisation. As part of an Advanced Level 3 IT Apprenticeship, you’ll gain hands-on experience, industry recognised training whilst earning a competitive salary.

Who you’ll work for:

The employer is a Microsoft Small Business Specialist based in South East London and Sheffield who specialise in the installation and maintenance of Microsoft servers, desktops, laptops and networks, including Windows Small Business Server 2003. With over a decade of experience managing small networks, they are a highly specialized IT Consultancy.

Due to continued growth, they are hiring an Apprentice Helpdesk Technician to join their vibrant and closely knit Sheffield team. The role will be part of an apprenticeship scheme which includes a broad, cross functional training programme and Personal Development Plan (PDP). Structured career development will help you progress within the organisation - beyond the end of your apprenticeship, where we actively long and rewarding careers within their organisation.

As an Apprentice Helpdesk Technician, your responsibilities will include:

  • Conveying complex technical information in plain English or at the appropriate level to the client.
  • Use knowledge and logic to deal with complex technical problems that are difficult to resolve, and know when to pass on to 2nd or 3rd line technicians.
  • Understand and assist in the installation and maintenance of Microsoft servers, desktops, laptops and networks.

What experience and skills do I need?

You will be logical, driven and possess a passion for all things IT. You will be able to balance many demands in a fun and support environment. Although all are desirable; consideration will be given to those who have some but not all of the following:

  • Understands the basic principles of networking, protocols and associated technologies such as: OSI layer model, IP, TCP/IP, routing and switching, WANs, LANs)
  • Understands the architecture of a typical business IT system, including hardware, OS, server, virtualisation and applications
  • Understands and operates effectively in the business environment and responds to business issues
  • At least five GCSEs (or equivalent) at Grade C or above including Maths, English and either IT or Science.

Your Accelerated training programme:

Firebrand offers a unique Advanced Level 3 IT Apprenticeship scheme. We provide the fastest award-winning IT training and certifications with on-going support - all with the ultimate goal of securing a long-term IT career.

During your 13 month programme, Firebrand provides residential training at our distraction-free training centre. Our accelerated training means you'll achieve certifications with partners like CompTIA, ITIL and Microsoft faster, giving you more time to put your new skills into practice within a professional working environment. You'll also be recognised by the British Computer Society (BCS) for entry onto the register of IT Technicians, confirming SFIA level 3 professional competence.

Future career prospects:

By working hard and demonstrating your ability, drive and commitment throughout your 13 month apprenticeship scheme, upon completion you will be offered a permanent contract ensuring you have further opportunities to continue growing within this exciting organisation.

Benefits: Excellent development plan, long-term career prospects, great location, forward-thinking and friendly organisation.

Qualifications: Must have GCSE/A-Level C or above in Maths, English, IT and Science and a passion for technology.

Contact us for more details

Location: Sheffield

Salary: 200.00 - £250.00

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First Line Support Apprentice (position closed) — APP724

Are you an aspiring IT guru looking to step up and take your career to the next level? Razor sharp attention to detail but who can see the bigger picture and think logically? One of the world’s top 20 training companies is looking for a First Line Support apprentice to join their team.

Who you’ll work for:

You’ll work alongside an IT Manager and within the engineering team and have the opportunity to really own your responsibilities.

You’ll be the first line of support for external users, reporting to the IT Director, your role will be handling incoming calls and responding to incidents from email, web chat and phone. This is a critical role responsible for being the first-line support for all employee IT requests. You’ll ensure our IT needs are met efficiently with a seamless customer experience through that channel as a First Line Support apprentice.

As a First Line Support Apprentice, your job includes:

  • Installation of operating systems – manually and with imaging tools
  • Installation of software and applications onto PC’s, laptops and devices.
  • Installing hardware components into PC’s- RAM, Graphics cards, VGA/ DVI adapters etc.
  • Using case management tools, team working and time management.
  • Fault finding techniques.
  • Exposure to Server software 2003-2016, Active Directory
  • Remote access software administration
  • Connecting and configuration of PC’s onto a desktop location.
  • Server Building
  • Effective questioning and troubleshooting
  • User Application Support

What experience and skills do I need?

You don’t need loads of professional experience in IT. However, you’ll need at least five GCSEs (or equivalent) at Grade C or above including Maths, English and IT / Science.

We’re looking for an IT-enthusiast with:

  • Great logic and solving problems
  • Organisational and communication skills
  • Experience working remotely and can work well as part of a team
  • Skills in compiling & analysing data
  • The motivation to learn and improve processes
  • Attention to detail and the ability to see the bigger picture

You might also have (but don’t need):

  • Experience working in a helpdesk role
  • An approachable personality
  • Experience in HTMP and front-end development knowledge
  • A full, clean driving license

Your Accelerated training programme:

Firebrand offers a unique Advanced Level 3 IT Apprenticeship scheme. We provide the fastest award-winning IT training and certifications with on-going support - all with the ultimate goal of securing a long-term IT career.

During your 15 month programme, Firebrand provides residential training at our distraction-free training centre. Our accelerated training means you'll achieve certifications with partners like CompTIA, ITIL and Microsoft faster, giving you more time to put your new skills into practice within a professional working environment. You'll also be recognised by the British Computer Society (BCS) for entry onto the register of IT Technicians, confirming SFIA level 3 professional competence.

Future career prospects:

By working hard and demonstrating your ability, drive and commitment throughout your 15 month apprenticeship scheme, upon completion you will be offered a permanent contract ensuring you have further opportunities to continue growing within this exciting organisation.

Benefits: Excellent development plan, long-term career prospects, great location, forward-thinking and friendly organisation.

Qualifications: Must have GCSE/A-Level C or above in Maths, English, IT and Science and a passion for technology.

Contact us for more details

Location: Peterborough

Salary: £150.00 per week

Apply
Apprentice Technical Support Engineer (position closed) — APP722

This is an exciting opportunity for a driven individual to accelerate their IT career as an Apprentice Technical Support Engineer for a Canary Wharf based organisation. As part of an IT Apprenticeship, you’ll gain hands-on experience, industry recognised all whilst earning a decent salary.

Who you’ll work for:

The London based employer is dedicated to providing highly efficient and cost-effective commercial hosting and consultancy services for both large and small businesses. They are a cloud service provider hosting over 500 servers on their managed cloud platform and provide expertise across a wide spectrum of services, specialising in financial software delivery utilising Windows RDS services. Currently 25% of all UK’s school academies use their platform.

To support their continued growth, they are looking for a Technical Support Engineer to join their team in Canary Wharf and provide enterprise-level assistance to their customers.

As an Apprentice Technical Support Engineer, your job includes:

  • Serve as the first point of contact for clients
  • Research and identify solutions to complex issues spanning multiple systems.
  • Diagnose and troubleshoot technical issues from account setups to network configuration
  • Ask clients specific questions to further understand the root of the problem.
  • Properly escalate issues to appropriate teams.
  • Prioritise and manage several issues at any one time
  • Monitoring and Management of Backup platforms
  • Work on IT infrastructure-related projects such as platform migrations and information security policy updates.
  • Document technical information

What experience and skills do I need?

You don’t need loads of professional experience in IT. However, you’ll need at least five GCSEs (or equivalent) of grades A*-C (or new grading of 4-9) including Maths, English and IT / Science.

We’re looking for an IT-enthusiast with:

  • Team Player
  • Willingness to learn and go the extra mile
  • Ability to work under own initiative
  • Ability to handle a challenging workload
  • Punctual and professional
  • Able to communicate with clients at all levels
  • Strong attention to detail

You might also have (but don’t need):

  • Knowledge of technical system administration or IT operations VMware, Cisco or similar technologies
  • Understanding of working with Windows Remote Desktop Services
  • Ability to diagnose and troubleshoot
  • Excellent problem-solving and communication skills.
  • The ability to multi task while prioritising a changing work load
  • Strong sense of ownership and drive with the ability to work with their own initiative

Your Accelerated training programme:

Firebrand offers a unique Advanced Level 3 IT Apprenticeship scheme. We provide the fastest award-winning IT training and certifications with on-going support - all with the ultimate goal of securing a long-term IT career.

During your 13 month programme, Firebrand provides residential training at our distraction-free training centre. Our accelerated training means you'll achieve certifications with partners like CompTIA, ITIL and Microsoft faster, giving you more time to put your new skills into practice within a professional working environment. You'll also be recognised by the British Computer Society (BCS) for entry onto the register of IT Technicians, confirming SFIA level 3 professional competence.

Future career prospects:

By working hard and demonstrating your ability, drive and commitment throughout your 13 month apprenticeship scheme, upon completion you will be offered a permanent contract ensuring you have further opportunities to continue growing within this exciting organisation.

Benefits: Excellent development plan, long-term career prospects, great location, forward-thinking and friendly organisation.

Qualifications: Must have GCSE/A-Level C or above in Maths, English, IT and Science and a passion for technology.

Contact us for more details

Location: London

Salary: 250.00 - £300.00

Apply
Service Desk Analyst Apprentice (position closed) — APP721

A fantastic opportunity for someone wishing to develop their IT Career and progress within a dynamic company where staff have described it as “A brilliant place to work”.

Who you’ll work for:

The employer, a leading manufacturer of fresh convenient food began in 1994 and have grown by expanding their customer base and moving into new fresh convenient categories and product areas. They employ more than 900 people and operate three manufacturing units capable of producing over 190m units and handling over 41,000 tonnes of finished product. Due to continued growth, they are looking to employ a Service Desk Analyst Apprentice.

The IT Service Desk is the central point of contact for all IT related incidents and service requests. The role of the Service Desk Analyst is to provide IT support ranging from first line support through to more complex issues. The Analyst is responsible for resolving support requests as well as meeting customer satisfaction and continuous service delivery demands. The Service Desk Team work in a dynamic, fast paced environment which provides support over the phone email and in person.

As a Service Desk Analyst Apprentice, your job includes:

  • Providing effective IT support to the business
  • Diagnosing and solving hardware/software faults
  • Analysing call logs to spot trends and underlying issues.
  • Act as a single point of contact for incidents and service requests
  • Configuration, Deployment and Maintenance of IT equipment (mobile phones, laptops, desktops, cabling, office and factory printers etc.)
  • Publish and update Service Desk documentation and processes
  • Contractor Management of 3rd parties and associated health and safety
  • Active Directory administration. Creating user accounts, reset passwords, create groups etc.
  • Provide basic ‘in house’ support and training for MS Office Suite; including New Starter IT familiarisation
  • Administration of Unified Communications (MS Lync)
  • Troubleshoot network issues
  • Deliver the highest levels of customer satisfaction within agreed SLA’s and ensuring all other targets are met.
  • To maintain a high degree of customer service for all support queries and adhere to service management principles (ITIL)
  • To accurately record, update and document requests using the IT service desk system
  • Ownership of support tickets through to closure
  • Ensuring IT stock is well maintained

What experience and skills do I need?

You’ll need at least five GCSEs (or equivalent) at Grade C or above including Maths, English and either IT or Science.

Therefore, you’ll have knowledge of the following:

  • Basic Networking (includes switches, routers, firewalls, wireless access points)
  • Virtualization technologies
  • Windows OS platform 7/10
  • MS Exchange 2010 Administration
  • MS Server 2008r2 onwards
  • Window Server 2008 Active Directory

You might also have (but don’t need):

  • ITILv3
  • Demonstrable experience of supporting IT Infrastructure
  • Citrix Xenapp 6.5
  • Backup Exec 2012
  • Familiarity with MS Software Centre products (SCSM/SCCM/SCOM)

Your Accelerated training programme:

Firebrand offers a unique Level 4 IT Apprenticeship scheme. We provide the fastest award-winning industry training with on-going support - all with the ultimate goal of securing a long-term IT career.

During your 16 month programme, Firebrand provides residential training at our distraction-free training centre. Our accelerated training means you'll achieve training with partners like CompTIA, ITIL and Microsoft faster, giving you more time to put your new skills into practice within a professional working environment. When you complete your programme, you'll have enough industry-recognised qualifications for a great career in IT. You'll be registered by the British Computer Society (BCS) to the Register of IT Technicians, confirming SFIA level 3 professional competence.

Future career prospects:

By working hard and demonstrating your ability, drive and commitment throughout your 16 month apprenticeship scheme, upon completion you will be offered a permanent contract ensuring you have further opportunities to continue growing within this exciting organisation.

This company is an equal opportunities employer who values diversity. They do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Benefits: Excellent development plan, long-term career prospects, great location, forward-thinking and friendly organisation.

Qualifications: Must have GCSE/A-Level C or above in Maths, English, IT and Science and a passion for technology.

Contact us for more details

Location: West Sussex

Salary: £365.00 per week

Apply
Software Developer Apprentice (position closed) — APP720

An exciting opportunity has arisen for a Software Developer Apprentice to join a Cambridge based organisation. As part of a Higher Level 4 IT Apprenticeship, you’ll gain hands-on experience, training towards industry recognised all whilst earning £18,000 + benefits!

Who you’ll work for:

The employer operate from 28 fire stations, 27 of which are operational. Their stations vary in status from being staffed 24/7, 365 days a year, to being completely on-call, which means firefighters are on call day and night and are alerted to incidents by a pager. Their Headquarters are based in Huntingdon and houses the senior management team, the combined control room, central operational teams and many of their support staff, who work in a variety of professional roles to support frontline activity.

An exciting opportunity has arisen for a Software Developer Apprentice to join in supporting the organisation in the delivery of a collaborative business transformation project that will assist in enhancing the services provided to the public. Your core role will be to work as part of the Service Transformation and Efficiency Programme development team, delivering business processes.

Responsibilities include development of business processes using the IBM BPM toolset; developing consistent, intuitive and easy to use interfaces to support adoption of new processes by users requiring minimal training and on-going support.

As a Software Developer Apprentice, your job includes:

  1. Software development: Development of business processes and associated software solutions, Gain understanding of industry best practise, effective testing, change control, release management and other software development related processes.
  2. User acceptance testing: Assist the senior software developers to work with the business analyst ensure that the process meets the business requirements and performs as specified.
  3. Support released processes: Assist in the resolution of allocated support issues, through a defined management system and support others/users as required.
  4. Work planning and scheduling: Contribute in the planning and scheduling of activities through the provision of considered estimates for time and resource.
  5. Requirements definition: Help to define the software development tasks required to develop the process.
  6. Equality and Diversity: Support and promote the Service's statement, policies and procedures on Equality and Diversity in employment and service delivery.
  7. Health, Safety and Risk: Ensure that health, safety and risk issues are factored into all areas of activity. Support and promote the Service’s Health and Safety policies and procedures to maintain a safe and healthy working environment.
  8. Personal Development: Responsible for updating own practices and professional knowledge. Undertaking personal development activities as agreed with line manager.
  9. General: To undertake such other duties as may be required from time to time commensurate with the grade of the post.

What experience and skills do I need?

You don’t need loads of professional experience in IT. However, you’ll need at least five GCSEs (or equivalent) of grades A*-C (or new grading of 4-9) including Maths, English and IT / Science and ideally, educated to A-Level Computer Science or BTEC Level 3 IT Practitioner, hold an equivalent professional qualification or demonstrable experience.

We’re looking for an IT-enthusiast with:

  • Basic use of software development tools and applications, how to install, start and configure an integrated development environment for example: Be aware of web services (REST/SOAP)
  • Basic level at reading and writing in the JavaScript, HTML, CSS, XML and SQL programming languages
  • Ability to communicate complex information, both orally and in writing, in a clear, concise and articulate way to a wide range of audiences

You might also have (but don’t need):

  • Experience of working in a software development environment
  • Experience of working in the emergency services or public sector environment
  • Experience of using web & cloud technologies
  • Experience of providing support and maintaining software applications

Your Accelerated training programme:

Firebrand offers a unique Higher Level 4 IT Apprenticeship scheme. We provide the fastest award-winning IT training and certifications with on-going support - all with the ultimate goal of securing a long-term IT career.

During your 16 month programme, Firebrand provides residential training at our distraction-free training centre. Our accelerated training means you'll achieve certifications with partners like, ITIL and Microsoft faster, giving you more time to put your new skills into practice within a professional working environment. You'll also be recognised by the British Computer Society (BCS) for entry onto the register of IT Technicians, confirming SFIA level 3 professional competence.

Future career prospects:

By working hard and demonstrating your ability, drive and commitment throughout your 16 month apprenticeship scheme, upon completion you will be offered a permanent contract ensuring you have further opportunities to continue growing within this exciting organisation.

Benefits: Excellent development plan, long-term career prospects, great location, forward-thinking and friendly organisation.

Qualifications: Must have GCSE/A-Level C or above in Maths, English, IT and Science and a passion for technology.

Contact us for more details

Location: Cambridge

Salary: £346.00 per week

Apply
IT Service Desk Apprentice (position closed) — APP719

Are you an aspiring IT guru looking to step up and take your career to the next level? Razor sharp attention to detail but who can see the bigger picture and think logically? One of the world’s top 20 training companies is looking for a First Line Support apprentice to join their team.

Who you’ll work for:

You’ll work alongside some of the best developers in the industry and have the opportunity to really own your responsibilities.

You’ll be working in our IT department, reporting to our enthusiastic Head of IT. The successful candidate will support and assist in developing the Academy’s diverse IT infrastructure. An infrastructure consisting of over 160 Windows 7/10 desktop PCs as well as laptops, printers, copiers, bespoke and standard applications, over 20 virtual servers.

As a First Line Support Apprentice, your job includes:

  • Installation of operating systems – manually and with imaging tools
  • Installation of software and applications onto PC’s, laptops and devices.
  • Installing hardware components into PC’s- RAM, Graphics cards, VGA/ DVI adapters etc.
  • Network troubleshooting for business networks, firewalls & routers and IP telephony.
  • Knowledge of ITIL Business process (advantageous)
  • Ticket management systems
  • Exceptional customer service and confident communication skills
  • Enthusiasm and willingness to learn
  • Ability to work to targets (SLA’s)
  • A high standard of written and spoken English and attention to detail

What experience and skills do I need?

You don’t need loads of professional experience in IT. However, you’ll need at least five GCSEs (or equivalent) at Grade C or above including Maths, English and IT / Science.

We’re looking for an IT-enthusiast with:

  • Great logic and solving problems
  • Organisational and communication skills
  • Experience working remotely
  • Skills in compiling & analysing data
  • The motivation to learn and improve processes
  • Attention to detail and the ability to see the bigger picture

You might also have (but don’t need):

  • Experience working in a helpdesk role
  • An approachable personality
  • Experience in HTMP and front-end development knowledge
  • A full, clean driving license

Your Accelerated training programme:

Firebrand offers a unique Advanced Level 3 IT Apprenticeship scheme. We provide the fastest award-winning IT training and certifications with on-going support - all with the ultimate goal of securing a long-term IT career.

During your one-year programme, Firebrand provides residential training at our distraction-free training centre. Our accelerated training means you'll achieve certifications with partners like CompTIA, ITIL and Microsoft faster, giving you more time to put your new skills into practice within a professional working environment. You'll also be recognised by the British Computer Society (BCS) for entry onto the register of IT Technicians, confirming SFIA level 3 professional competence.

Future career prospects:

By working hard and demonstrating your ability, drive and commitment throughout your 15 month apprenticeship scheme, upon completion you will be offered a permanent contract ensuring you have further opportunities to continue growing within this exciting organisation.

Benefits: Excellent development plan, long-term career prospects, great location, forward-thinking and friendly organisation.

Qualifications: Must have GCSE/A-Level C or above in Maths, English, IT and Science and a passion for technology.

Contact us for more details

Location: London

Salary: £200.00 per week

Apply
Apprentice Infrastructure Technician — APP718

A fantastic opportunity has arisen for two Apprentice Infrastructure Technicians in Nottingham!

Who you’ll work for:

Reporting to the Service Desk Team Manager you will have the opportunity to:

  • Develop the skills, experience, attitudes and competencies needed to gain future employment within the authority or with other employers
  • Gain a vocational qualification relevant to the apprenticeship area

As an Apprentice Infrastructure Technician, your job includes:

Key Responsibilities

  • To work, under instruction and supervision, as part of a team to deliver a quality service
  • Deal with Council employees and customers in order to gain a good understanding customer care
  • Use equipment (under instruction and supervision) appropriate to the role in a safe manner
  • Undertake a range of tasks that support the work of the team
  • Develop communication and presentation skills appropriate to the requirement of the post

Key Accountabilities

  • Work efficiently and effectively and develop the ability to manage their own time and workload
  • Ensure corporate policies and procedures are adhered to
  • Access and attend learning that is linked to the apprenticeship standard and that helps to develop the skills, knowledge and experience relevant to the role
  • Develop the ability and confidence to make work based decisions in line with the post

Role Specific Responsibilities

  • Under supervision, provide the first point of contact service (telephony, online and remote assistance) for all customer incidents, requests for service and requests for change.
  • Receives and documents all customer calls, analyses customer needs, assigning all calls as appropriate, resolving all first line support calls that are assigned to the post holder, tracking of all calls, and closure of all calls.
  • Implementation and administration of secure and appropriate user access to ICT systems in accordance with agreed policies, procedures and pro-cesses.
  • Provide advice, guidance, solutions and support to users on systems, products and services. To assist users to make more effective use of end user devices, products and services making initial diagnosis of issues and advising known solutions where applicable.
  • Provision of an effective interface with the customer for all logged calls through to call closure.
  • Provision of remote assistance services to customers.
  • Assists customers with having issues resolved quickly and works to agreed service level targets for all service desk responsibilities.
  • Operation and updating of the knowledge base.
  • Work and liaise with other operations teams and the wider technical community in order to diagnose and fix service affecting issues
  • Ensures all work is carried out and documented in accordance with required standards, methods and procedures and that defined management procedures are adhered to.
  • Assists with the delivery of all installations and upgrades as requested.

Role Specific Accountabilities

  • To the Service Support Supervisors for the resolution of Incidents and Service Requests to agreed SLA’s.

Role Specific Dimensions

  • The post holder will be expected to ensure that requests for support are properly logged, assigned and responded to in a timely manner and ac-cording to agreed standards and procedures. Ensures users and other interested parties are kept informed of progress and that corrective action is taken to avoid or minimise service disruption. This typically involves processing, across 3 Service Desks, in excess of 250,000 calls (and in excess of 1,000,000 transaction per annum.
  • Deliver to internal customers or other public sector organisations and partners.
  • Representing ICT and ensuring credibility with a wide range of stakeholders across all Directorates in NCC, Partner Organisations, other Local Authorities and external suppliers.
  • Required to work flexibly to cover Service hours Mon-Fri 8am – 5pm.

What experience and skills do I need?

You don’t need loads of professional experience in IT. However, you’ll need at least five GCSEs (or equivalent) at Grade C or above including Maths, English and IT / Science.

We’re looking for an IT-enthusiast with:

  • Good standard of general education to GCE A-level or equivalent or can demonstrate relevant recent experience.
  • Good literacy and numeracy skills
  • Good skills in using various IT
  • Has a good working knowledge of key ICT systems such as MS Office and email software
  • Works well with colleagues but also able to work on own initiative
  • Good time keeping
  • Puts into practice the Council’s commitment to good customer care
  • Shares the Council’s commitment to providing a safe environment for customers and staff
  • Treats everyone with respect and consideration
  • Experience of organising own workload to meet priorities
  • Experience of presenting information
  • Experience of using a range of IT packages including word processing and spreadsheets
  • Experience of working as part of a team
  • Experience of using a range of good communication skills

Your Accelerated training programme:

Firebrand offers a unique Advanced Level 3 IT Apprenticeship scheme. We provide the fastest award-winning IT training and certifications with on-going support - all with the ultimate goal of securing a long-term IT career.

During your 13 month programme, Firebrand provides residential training at our distraction-free training centre. Our accelerated training means you'll achieve certifications with partners like CompTIA, ITIL and Microsoft faster, giving you more time to put your new skills into practice within a professional working environment. You'll also be recognised by the British Computer Society (BCS) for entry onto the register of IT Technicians, confirming SFIA level 3 professional competence.

Future career prospects

By working hard and demonstrating your ability, drive and commitment throughout your 13 month apprenticeship scheme, upon completion there is opportunity for further development in a Level 4 apprenticeship.

Benefits: Excellent development plan, long-term career prospects, great location, forward-thinking and friendly organisation.

Qualifications: Must have GCSE/A-Level C or above in Maths, English, IT and Science and a passion for technology.

Contact us for more details

Location: Nottingham

Salary: £277.50 per week

Apply
Apprentice Software Development Technician (position closed) — APP717

A fantastic opportunity has arisen for two Apprentice Software Development Technicians in Nottingham!

Who you’ll work for:

Reporting to the Technical Design and Build Manager you will have the opportunity to:

  • develop the skills, experience, attitudes and competencies needed to gain future employment within the authority or with other employers
  • gain a vocational qualification relevant to the apprenticeship area

As an Apprentice Software Development Technician, your job includes:

Key Responsibilities

  • To work, under instruction and supervision, as part of a team to deliver a quality service
  • Deal with Council employees and customers in order to gain a good understanding customer care
  • Use equipment (under instruction and supervision) appropriate to the role in a safe manner
  • Undertake a range of tasks that support the work of the team
  • Develop communication and presentation skills appropriate to the requirement of the post

Key Accountabilities

  • Work efficiently and effectively and develop the ability to manage their own time and workload
  • Ensure corporate policies and procedures are adhered to
  • Access and attend learning that is linked to the apprenticeship standard and that helps to develop the skills, knowledge and experience relevant to the role
  • Develop the ability and confidence to make work based decisions in line with the post

Role Specific Responsibilities

  • Under supervision, the post holder will be able to contribute to the preparation for new or changed services, adherence to the defined change process and the maintenance of regulatory, legal and professional standards.
  • Provides support advice and guidance to Technology Partners and Project Managers to achieve successful completion of projects whilst under-standing the business context.
  • Provides support relating to service requests, incidents and problem resolution activities for assigned applications or technologies.
  • Initially under close supervision, able to carry out analysis, specification and design of information systems in relation to ICT systems and services with continuous customer involvement for requirement gathering and development of use cases.
  • With assistance, able to support the design, creation, testing and documenting of new and amended systems, ensuring corporate standards are met in terms of system specifications, design, common interface, documentation and coding.
  • The post holder will be working towards becoming a recognised specialist resource in terms of expertise with specific application development tools, technologies or knowledge of specific application systems, or use of recognised methodologies and techniques.
  • Use technical skills to set up and configure packaged solutions to meet defined business needs.
  • The post holder will be able to create and execute test plans to guarantee the correct operation of completed systems or enhancements.
  • Ensures all work is carried out and documented in accordance with required standards, methods and procedures and that defined management procedures are adhered to.
  • The post holder will take part in the transfer of knowledge and awareness of ICT systems and services to other development and support teams.

Role Specific Accountabilities

  • To the Service Development- and Technical Design and Build Managers for delivering systems and services to agreed specifications, within budget and to the required standards, including security parameters.
  • To the Service Development Managers for provision of application maintenance and support services.
  • To the Service Development- and Technical Design and Build Managers for accurate reports and information on ICT systems and services.
  • To the Technology Partners and Business Analysts for advice and guidance within on ICT systems and services.
  • To the Service Development Manager and Technical Design and Build Manager for the transition of new or changed solutions into the production environment.
  • To the Project Managers for the completion of work packages to successfully deliver defined projects and programmes.

Role Specific Dimensions

  • The post holder will be expected to provide technical expertise in relation to application development and support activities whilst being assisted by senior colleagues.
  • Allocated responsibilities cover some aspects of the application development including version control.
  • The role expects delivery of advice/guidance and technical skills to small – and medium programmes of work.
  • Contributing under guidance to the introduction of ICT systems and developments into a production environment.
  • With assistance, the post holder will be able to build and maintain relation-ships with multiple parties, e.g. each ICT Service is delivered through complex interactions of technology, applications systems, information and people, delivered via internal and external partner organisations and external suppliers.
  • Engaging with stakeholders and ensuring their understanding of often complex technical solutions.

What experience and skills do I need?

You don’t need loads of professional experience in IT. However, you’ll need at least five GCSEs (or equivalent) at Grade C or above including Maths, English and IT / Science.

We’re looking for an IT-enthusiast with:

  • Good standard of general education to GCE A-level or equivalent or can demonstrate relevant recent experience.
  • Good literacy and numeracy skills
  • Good skills in using various IT
  • Has a good working knowledge of key ICT systems such as MS Office and email software
  • Works well with colleagues but also able to work on own initiative
  • Good time keeping
  • Puts into practice the Council’s commitment to good customer care
  • Shares the Council’s commitment to providing a safe environment for customers and staff
  • Treats everyone with respect and consideration
  • Experience of organising own workload to meet priorities
  • Experience of presenting information
  • Experience of using a range of IT packages including word processing and spreadsheets
  • Experience of working as part of a team
  • Experience of using a range of good communication skills

Your Accelerated training programme:

Firebrand offers a unique Advanced Level 3 IT Apprenticeship scheme. We provide the fastest award-winning IT training and certifications with on-going support - all with the ultimate goal of securing a long-term IT career.

During your 13 month programme, Firebrand provides residential training at our distraction-free training centre. Our accelerated training means you'll achieve certifications with partners like CompTIA, ITIL and Microsoft faster, giving you more time to put your new skills into practice within a professional working environment. You'll also be recognised by the British Computer Society (BCS) for entry onto the register of IT Technicians, confirming SFIA level 3 professional competence.

Future career prospects

By working hard and demonstrating your ability, drive and commitment throughout your 13 month apprenticeship scheme, upon completion there is opportunity for further development in a Level 4 apprenticeship.

Benefits: Excellent development plan, long-term career prospects, great location, forward-thinking and friendly organisation.

Qualifications: Must have GCSE/A-Level C or above in Maths, English, IT and Science and a passion for technology.

Contact us for more details

Location: Nottingham

Salary: £277.50 per week

Apply
Creative Digital Apprentice (position closed) — APP715

This is an excellent opportunity for a passionate individual living in the Cambridgeshire area to develop their careers working as a Creative Digital Apprentice for an internationally recognised organisation. As part of a Level 3 Digital Marketing Apprenticeship, you’ll gain hands-on experience, industry recognised training and all whilst earning.

Who you’ll work for:

The employer is a leader in engineering, design and information management software for the plant, power and marine industries. Over the past 50 years, it has been one of the UK's - and the software industries- greatest success stories. Today, wherever you are in the world, the odds are that projects designed and built using their software supply your electricity, fuel your home and car, make the fibres and dyes for your clothes and transport them across the oceans. To further support their growth, the employer is looking for a bright, innovative and enthusiastic individual to join their Corporate Communications team for a 15-month Digital Marketing apprenticeship with the potential to become a permanent role. This role will be within the Global Corporate Communications Team based in Cambridge HQ.

As a Creative Digital Apprentice, your job includes:

  • Film internal stakeholders to enable the sharing of key messages and content across the organisation
  • Take images to support content for social media and internal communication
  • Edit films and content for use across multiple channels
  • Design creative content for use within internal channels such as posters, web banners, etc.
  • Provide support across all disciplines within the Global Corporate Communications team, which includes:
  • Researching content
  • Writing articles/social media posts
  • Supporting events – hosting, creating content
  • Publishing content
  • Collating feedback and developing measurement dashboards
  • Learn all aspects of communications, including the use of digital channels and support the team with the implementation of new channels and running of campaigns.

What experience and skills do I need?

You don’t need loads of professional experience in IT. However, you’ll need at least five GCSEs (or equivalent) at Grade C or above including Maths, English and IT / Science.

We’re looking for a creative enthusiast with:

  • Experience of social media
  • Keen interest in digital communications
  • Experience or personal interest in videography/film
  • Excellent written and verbal communication skills
  • Flexibility and an ability to work on tight schedules with firm deadlines
  • Experience of working with MS Office, including Word, Excel and PowerPoint
  • Strong interpersonal skills
  • Creativity
  • Confidence and the ability to work independently as well as within a team
  • Attention to detail
  • Desire to learn and develop skills while sharing knowledge across a wider team
  • Good time management and organisation
  • Ability to effectively manage multiple priorities
  • Ability to implement new skills learned on the job

Your Accelerated training programme:

Firebrand offers a unique Advanced Level 3 IT Apprenticeship scheme. We provide the fastest award-winning IT training and certifications with on-going support - all with the ultimate goal of securing a long-term IT career.

During your 15 month programme, Firebrand provides residential training at our distraction-free training centre. Our accelerated training means you'll achieve certifications with partners like CompTIA, ITIL and Microsoft faster, giving you more time to put your new skills into practice within a professional working environment. You'll also be recognised by the British Computer Society (BCS) for entry onto the register of IT Technicians, confirming SFIA level 3 professional competence.

Future career prospects:

By working hard and demonstrating your ability, drive and commitment throughout your 15 month apprenticeship scheme, upon completion you will be offered a permanent contract ensuring you have further opportunities to continue growing within this exciting organisation.

Benefits: Excellent development plan, long-term career prospects, great location, forward-thinking and friendly organisation.

Qualifications: Must have GCSE/A-Level C or above in Maths, English, IT and Science and a passion for technology.

Contact us for more details

Location: Cambridge

Salary: £190.00 per week

Apply
Apprentice Digital Marketer (position closed) — APP714

Working as part of a small, tight knit, central office team, the Digital Marketing Apprentice will have the opportunity to work across all aspects of marketing and communication and to take responsibility for managing digital content and delivery whilst helping in the creation and implementation of a Digital strategy.

Who you’ll work for:

Our client is a charity who want to make sure everyone has equal access to opportunities, be it work, benefits, training, transport or social activities to help them live an independent life.

As an Apprentice Digital Marketer, your job includes:

  • Assist the marketing manager and marketing team
  • Set up marketing campaigns
  • Manage project timelines
  • Communicate with internal team to gather requirements & source material
  • Provide regular updates on social media
  • Assist in planning and developing website/ Facebook content
  • Assist with the production of marketing materials and literature, such as web content, print material including brochures, video and photography
  • Write and proofread copy
  • Upload material to the website, social media pages, and marketing department Digital Asset folders
  • Help design and place advertisements and other promotional materials
  • Provide creative input
  • Use analytics tools across all online platforms to analyse and interpret data and create reports for non-IT specialists

What experience and skills do I need?

You don’t need loads of professional experience in marketing. However, you’ll need at least five GCSEs (or equivalent) at Grade C or above including Maths and English.

Personal skills and experience:

  • Organisational skills: Able to work on multiple projects, meet deadlines and maintain a high level of accuracy.
  • Excellent written and oral skills: Good copywriting skills to enable creation of online or hard copy content for campaigns, blogs, newspaper articles etc.
  • IT skills: Proficiency in MS Office packages including Outlook and Adobe PhotoShop and/or Illustrator.
  • Great interpersonal skills: Able to build relationships with a wide variety of people. A personable manner, a strong team-player and adaptability are all important.
  • The candidate would also have experience of working within an office atmosphere and be practised in using Outlook as well as other office programs and procedures.
  • Professional attitude: Willing to take on a challenge. Willing to work as part of a team, to take direction and contribute to the success of the organisation.

You might also have (but don’t need):

The ideal candidate will have good basic experience from working or studying within a marketing environment and would now be looking to grow their skills and responsibilities. Ideally the candidate would have experience using design tools such as Photoshop and illustrator and have a creative mind-set as well as good technology skills. They will be a keen social media user and have worked with both personal and business accounts previously on Twitter and Facebook.

Your Accelerated training programme:

Firebrand offers a unique Advanced Level 3 IT Apprenticeship scheme. We provide the fastest award-winning IT training and certifications with on-going support - all with the ultimate goal of securing a long-term IT career.

During your 15 month programme, Firebrand provides residential training at our distraction-free training centre. Our accelerated training means you'll achieve certifications with partners like CompTIA, ITIL and Microsoft faster, giving you more time to put your new skills into practice within a professional working environment. You'll also be recognised by the British Computer Society (BCS) for entry onto the register of IT Technicians, confirming SFIA level 3 professional competence.

Future career prospects:

By working hard and demonstrating your ability, drive and commitment throughout your 15 month apprenticeship scheme, upon completion you will be offered a permanent contract ensuring you have further opportunities to continue growing within this exciting organisation.

Benefits: Excellent development plan, long-term career prospects, great location, forward-thinking and friendly organisation.

Qualifications: Must have GCSE/A-Level C or above in Maths, English, IT and Science and a passion for technology.

Contact us for more details

Location: Dagenham

Salary: £200.00 per week

Apply
Apprentice Data Traffic Analyst (position closed) — APP713

A fantastic opportunity has arisen for an Apprentice Data Traffic Analyst for an award winning company in Essex.

Who you’ll work for:

The role will assist overseeing the maintenance of telemetry cycle and traffic data collection sites and the data they collect into a central depository in order to act on historic traffic data requests received from internal and external colleagues. The role will involve arranging manual traffic counts, at the request of Transport Planning/Highways Liaison functions, and the presentation of data in reports for a range of purposes. The role may include some on-site working.

As an Apprentice Data Traffic Analyst, your job includes:

  • Support Health & Safety, with the aim of minimising work related injuries by implementing company policies and procedures
  • Collection of raw historical data from central depository (data achieve) and presenting this data in a suitable manner (Excel, PDF, reports) for clients within appropriate timescales
  • Prepare background data and analysis for the preparation of reports on traffic count data
  • Review requests for traffic data, advising on the most appropriate collection methods through subject matter knowledge e.g. Speed surveys, ANPR, Queue length surveys
  • Assist with the commissioning of traffic counting equipment (both permanent and temporary) across the County
  • Data checking / cleansing and quality control
  • Confirm: booking road space for new traffic loop cutting & organising stats searches for installing new loop sites.
  • Ensure work is programmed to suit customers’ timescales and documenting a full schedule of each project.
  • Traffic Data site inspections for maintenance and new installations
  • Liaising with Suppliers & Clients, Customer services and Essex Police.
  • Supporting the Transport Planning Team is projects involving high level data analysis / data manipulation and data interpretation.
  • To carry out any other reasonable duties that may be directed or implied from time to time commensurate to the post and/or organisational requirements.

What experience and skills do I need?

You don’t need loads of professional experience in IT. However, you’ll need at least five GCSEs (or equivalent) at Grade C or above including Maths, English and IT / Science.

We’re looking for an IT-enthusiast with:

  • Experience of data entry/analysis within large data sets
  • Excellent ICT skills (particularly MS Excel)
  • Ability to meet deadlines under pressure

You might also have (but don’t need):

  • Experience in report writing
  • Experience of Asset Management Systems (e.g. CONFIRM)
  • Experience of identifying and diagnosing problems/issues and developing innovative solutions
  • Experience of working within a Highways Environment (including an awareness of Health & Safety)

Due to business requirements candidates must be able to drive with full UK driving license.

Your Accelerated training programme:

Firebrand offers a unique Higher Level 4 IT Apprenticeship scheme. We provide the fastest award-winning IT training and certifications with on-going support - all with the ultimate goal of securing a long-term IT career.

During your 16 month programme, Firebrand provides residential training at our distraction-free training centre. Our accelerated training means you'll achieve certifications with partners like, ITIL and Microsoft faster, giving you more time to put your new skills into practice within a professional working environment. You'll also be recognised by the British Computer Society (BCS) for entry onto the register of IT Technicians, confirming SFIA level 3 professional competence.

Future career prospects:

By working hard and demonstrating your ability, drive and commitment throughout your 16 month apprenticeship scheme, upon completion you will be offered a permanent contract ensuring you have further opportunities to continue growing within this exciting organisation.

Benefits: Excellent development plan, long-term career prospects, great location, forward-thinking and friendly organisation.

Qualifications: Must have GCSE/A-Level C or above in Maths, English, IT and Science and a passion for technology.

Contact us for more details

Location: Chelmsford

Salary: £222.00 per week

Apply
Apprentice IT Technician (position closed) — APP712

Are you an aspiring IT guru looking to step up and take your career to the next level? Do you have fantastic custom service skills and a passion for technology? A growing organisation based in Kent are looking for an Apprentice IT Technician to join their friendly team.

Who you’ll work for:

The employer specialises in providing IT support services and Networking solutions to a wide range of businesses and market sectors. Their reputation has been built on their staff’s ability to work with their customers. They work with a varied client base so no day will be exactly the same making the role varied and exciting. For an individual who is seeking to start a career in IT, this is an excellent opportunity. You will have the chance to acquire extensive exposure working with Microsoft technologies building your knowledge and experience.

As an Apprentice IT Technician, your job includes:

  • Actively work towards achieving your Level 3 apprenticeship qualification
  • Provide a first, and single, point of contact into Services Desks for all supported businesses
  • Ensuring incoming incidents are logged accurately and that sufficient information is recorded in the relevant incident logging software
  • Ensuring that all cases owned are resolved in accordance to the agreed Service Level Agreement (SLA)
  • Deliver outstanding customer service standards by answering all calls promptly, remaining courteous and professional at all times
  • Provide problem diagnosis, using appropriate support tools and resolution for desktop problems. Assign calls to correct third party queues where appropriate
  • Maintain customer service standards by answering all calls promptly, remaining courteous and professional at all times
  • Proactively manage Customers expectations through either resolution of or updating on progress of their outstanding incidents/requests
  • Escalate any issues but try and ensure they are dealt with before problems occur
  • Resolve and close cases to customer satisfaction or escalate to the appropriate
  • Compliance those of the supported businesses
  • Ensure processes are documented and updated as necessary
  • Demonstrate a positive attitude towards change by words and behaviours.

What experience and skills do I need?

You don’t need loads of professional experience in IT. However, you’ll need at least five GCSEs (or equivalent) at Grade C or above including Maths, English and IT / Science.

We’re looking for an IT-enthusiast with:

  • Good basic knowledge and understanding of IT
  • There is an element of manual handling in this role.
  • You will be keen to advance your knowledge and expertise in IT

Most importantly, in order to succeed in this role, you will need a good telephone manner together with excellent customer facing skills and the ability to work under pressure and as part of a team is essential.

Your Accelerated training programme:

Firebrand offers a unique Advanced Level 3 IT Apprenticeship scheme. We provide the fastest award-winning IT training and certifications with on-going support - all with the ultimate goal of securing a long-term IT career.

During your 13 month programme, Firebrand provides residential training at our distraction-free training centre. Our accelerated training means you'll achieve certifications with partners like CompTIA, ITIL and Microsoft faster, giving you more time to put your new skills into practice within a professional working environment. You'll also be recognised by the British Computer Society (BCS) for entry onto the register of IT Technicians, confirming SFIA level 3 professional competence.

Future career prospects:

The employer is a growing organisation that invests in their employees’ development and personal growth meaning, you will receive full on job training. By working hard and demonstrating your ability, drive and commitment throughout your 13 month apprenticeship scheme, upon completion you will be offered a permanent contract ensuring you have further opportunities to continue growing within this exciting organisation.

Benefits: Excellent development plan, long-term career prospects, great location, forward-thinking and friendly organisation.

Qualifications: Must have GCSE/A-Level C or above in Maths, English, IT and Science and a passion for technology.

Contact us for more details

Location: Tonbridge

Salary: £200.00 per week

Apply
IT Technical Sales Apprentice (position closed) — APP711

Who you’ll work for:

As a growing business our client are looking for a keen and enthusiastic apprentice to help support the sales and marketing process by championing and improving key areas. By completing training and incorporating new technology partnerships in line with technology advances.

As a IT Technical Sales Apprentice your job includes:

  • Working with the internal architecture team to understand existing client landscapes, review ongoing projects and understand technology in place
  • Weekly Training on industry based technology to increase personal knowledge and understanding of how technology can help the SME market
  • Develop new business, telephone, Email Marketing, digital marketing and social media to introduce solutions and services and identify appropriate prospects within the target market.
  • Follow up on leads and conduct research to identify potential prospects.
  • Build and create own prospects/relationships by initiating communications and regular relevant follow-up communications in order to progress opportunities.
  • Conduct new business analysis and determine prospects risks and issues to determine what solutions can meet their needs.
  • Identify key decision makers within these prospects to determine budget and timeline.
  • Work with the Team Leader to agree Sales goals and quarterly revenue goals.
  • Manage data for new and prospective clients in CRM and any other software tools provided, ensuring all communications are logged, information is accurate and documents are attached.
  • Prepare and analyse sales pipeline reports and report back business statistics.
  • Preparing email, website contents with latest marketing information from Microsoft.

What experience and skills do I need?

You don’t need loads of professional experience in IT. However, you’ll need at least five GCSEs (or equivalent) at Grade C or above including Maths, English and IT / Science.

We’re looking for a sales -enthusiast with:

  • A hunger to sell
  • On-going self – motivation and confidence
  • Personal interest in technology
  • Excellent written and verbal communication skills
  • Demonstrable customer service skills
  • Understanding of targets, objectives and goals with a mentality to excel

Your Accelerated training programme:

Firebrand offers a unique Advanced Level 3 IT Apprenticeship scheme. We provide the fastest award-winning IT training and certifications with on-going support - all with the ultimate goal of securing a long-term IT career.

During your 13 month programme, Firebrand provides residential training at our distraction-free training centre. Our accelerated training means you'll achieve certifications with partners like CompTIA, ITIL and Microsoft faster, giving you more time to put your new skills into practice within a professional working environment. You'll also be recognised by the British Computer Society (BCS) for entry onto the register of IT Technicians, confirming SFIA level 3 professional competence.

Future career prospects

By working hard and demonstrating your ability, drive and commitment throughout your 13 month apprenticeship scheme, upon completion you will be offered a permanent contract ensuring you have further opportunities to continue growing within this exciting organisation.

Benefits: Excellent development plan, long-term career prospects, great location, forward-thinking and friendly organisation.

Qualifications: Must have GCSE/A-Level C or above in Maths, English, IT and Science and a passion for technology.

Contact us for more details

Location: Wickford

Salary: £200.00 per week

Apply
Apprentice IT Support Technician — APP710

Providing support to all our customers end users in a professional and friendly manner. We are our customer’s IT team, not just a supplier.

The Apprentice IT Support Technician role will include:

  • Working with our clients to help resolve issues
  • Resolving issues both remotely and on-site
  • Providing excellent customer service in a professional and friendly manor
  • Work with our ticketing system to log new calls and to respond to new tickets
  • Respond to alerts on our monitoring system (proactive support)
  • Produce monthly reports for both our clients and the service delivery team
  • Configure equipment prior to delivery
  • Installation of equipment in customer offices
  • Keep up to date on customer and internal technologies – via webinars, blogs and or training courses

Responsibilities will include:

  • Being professional and friendly at all times
  • Dressed in business attire at all times (customer visits may be required at short notice)
  • High personal hygiene standards
  • Keep internal and customer logs and or documentation updated at all times
  • An understanding that our clients expect you to be the expert and treat them respectfully when they struggle with the use of technology

The day to day tasks and duties of the role will include:

  • Answer telephone and email support requests
  • Produce monthly reports for both clients and service delivery team
  • Configure new equipment prior to delivery to clients
  • Provide support remotely and occasionally on-site
  • Document user procedures to do basic tasks (like edit an email signature)
  • Liaise with partners to resolve customer issues (will include logging tickets with partners and working to resolve the issues in timely manner)
  • Work with our ticket / customer relation system to log and respond to tickets
  • Keep internal logs and documentation updated
  • Help with Installations at client’s offices
  • Keep updated on customer and internal solution – regularly attending webinars and reading blogs

This is a Microsoft endorsed IT apprenticeship, so you will also be working towards becoming a Microsoft Certified Professional. This is an exciting opportunity for the ideal IT Apprentice to work towards a suite of professional certificates, accredited by leading software giant Microsoft.

You will need to be able to demonstrate both written and verbal communication skills as well as strong IT skills and problem solving. As well as a keen interest in the information technology industry, with a willingness to learn and a can do attitude.

Successful apprentices will be based within our offices in Watford.

Skills required:

  • Professional and friendly
  • Interested in Technology
  • Keep updated on technologies
  • Willingness to learn new technologies
  • Able to work without constant supervision
  • Can do attitude
  • Excellent communication skills

What experience do I need?

At least five GCSEs (or equivalent) at Grade C or above including Maths, English and either IT or Science.

Your Accelerated training programme:

Firebrand offers a unique Level 3 IT Apprenticeship scheme. We provide the fastest award-winning industry training and certifications with on-going support - all with the ultimate goal of securing a long-term IT career.

During your 15 month programme, Firebrand provides residential training at our distraction-free training centre. Our accelerated training means you'll achieve certifications with partners like CompTIA, ITIL and Microsoft faster, giving you more time to put your new skills into practice within a professional working environment. When you complete your programme, you'll have enough industry-recognised qualifications for a great career in IT. You'll be registered by the British Computer Society (BCS) to the Register of IT Technicians, confirming SFIA level 3 professional competence.

Future career prospects:

By working hard and demonstrating your ability, drive and commitment throughout your 15 month apprenticeship scheme, upon completion you may be offered a permanent contract ensuring you have further opportunities to continue growing within this exciting organisation.

Benefits: Excellent development plan, long-term career prospects, great location, forward-thinking and friendly organisation.

Qualifications: Must have GCSE/A-Level C or above in Maths, English, IT and Science and a passion for technology.

Contact us for more details

Location: Watford

Salary: 150.00 - £200.00

Apply
Apprentice 1st and 2nd line IT Support Engineer (position closed) — APP709

Who you’ll work for:

Reporting to the Senior Infrastructure Engineer, your role will be to Monitor and act accordingly to the IT needs and requirements of staff and students and maintain, improving the teaching and learning.

1st Line Support

  • To monitor and respond to all tickets which are logged via the helpdesk. Where needed escalate the tickets for further support.
  • To ensure each classroom’s IT is maintained and ready to be used. This includes projector maintenance, lamp/projector replacement, projector configuration, interactive whiteboard connectivity and audio.
  • Installation of new printers both in required rooms and on the server.
  • Maintenance of staff and student devices, both software and hardware.
  • Ensure new and existing accounts are working within the school’s local domain, management information system.
  • Maintain the school’s SharePoint environment and ensure all confirmed staff, student and parent accounts have access.
  • To install any locally required software, which has been tested and will not affect the performance of the device or have a negative impact of the network.
  • Be able to re-image any device using the school’s reimaging solution.
  • To act accordingly and respond quickly to any abuse to the IT infrastructure, reporting both to the company and the school contact.

2nd line Support

  • Maintain a thorough understanding of the basics behind the Internet and its workings (IP Routing, HTTP, VPN, Email Routing, etc.)
  • Configure and setup Cisco Firewalls and Security appliances for access to vital business applications
  • Design, setup and configure complex switching environments
  • Design, setup and configure complex wireless networking that supports open or secured access and the ability to support voice and video applications
  • Maintain a thorough understanding of Local Area Networking
  • Assist in the design of multi-server environments including IP address schemes, DNS, WINS, Ether-Channel (Bonding), etc.
  • Configuring and installing client and server network software for upgrading and maintaining network and telecommunication systems.
  • Managing assigned projects and program components to deliver services in accordance with established objectives.
  • Supervising the administration of systems and servers related network to ensure availability of services to authorized users.
  • Troubleshooting malfunctions of network hardware and software applications, telephones and security systems to resolve operational issues and restore services.
  • Any other duties as assigned by management

Benefits

32 days holiday including public holidays. Opportunity for permanent position following successful completion of programme.

What experience and skills do I need?

You don’t need loads of professional experience in IT. However, you’ll need at least five GCSEs (or equivalent) at Grade C or above including Maths, English and IT / Science.

We’re looking for an IT-enthusiast with:

  • Willingness to learn
  • Clear and professional communication skills
  • Ability to use initiative.

Your Accelerated training programme

Firebrand offers a unique Higher Level 4 IT Apprenticeship scheme. We provide the fastest award-winning IT training and certifications with on-going support - all with the ultimate goal of securing a long-term IT career.

During your 18 month programme, Firebrand provides residential training at our distraction-free training centre. Our accelerated training means you'll achieve certifications with partners like, ITIL and Microsoft faster, giving you more time to put your new skills into practice within a professional working environment. You'll also be recognised by the British Computer Society (BCS) for entry onto the register of IT Technicians, confirming SFIA level 3 professional competence.

Future career prospects

By working hard and demonstrating your ability, drive and commitment throughout your 18 month apprenticeship scheme, upon completion you will be offered a permanent contract ensuring you have further opportunities to continue growing within this exciting organisation.

Benefits: Excellent development plan, long-term career prospects, great location, forward-thinking and friendly organisation.

Qualifications: Must have GCSE/A-Level C or above in Maths, English, IT and Science and a passion for technology.

Contact us for more details

Location: Lewisham

Salary: £326.00 per week

Apply
Software and Web Development Apprentice (position closed) — APP708

Are you an aspiring IT guru looking to step up and take your career to the next level? Do you have fantastic customer service skills and a passion for technology? A growing organisation based in Middleton, Manchester are looking for a Software & Web Development Apprentice to join their friendly team.

Who you’ll work for:

The Employer was founded in 2010 by a team who understood the pressures faced by energy companies in meeting ECOs and also those tasked with delivering energy savings products. They operate as the ‘honest broker’ between the energy companies and the installers, ensuring programmes are delivered with integrity, and are compliant. Due to recent growth, they are now looking to take on a Software & Web Development apprentice. Reporting to the Head of IT & Data Services, you will work as part of a small, conscientious & tightly-knit team that strives towards delivering proactive business solutions to their colleagues across all departments of the business.

As a Software & Web Development apprentice, your job includes:

  • Develop bespoke/custom applications as requested by Head of IT.
  • Provide cover for the onsite 1st line support IT person and for any requests from IT provider.
  • Maintain existing systems
  • Work closely with colleagues across the business in order to assist them with any 1st Line IT hardware support issues.
  • Develop close relationships with external managed IT and CRM providers in order to ensure that the business is meeting its key SLA’s for colleagues and the businesses clients & partners
  • Assist the Head of IT with any reasonable task or request and you may also be expected to work flexible hours (on occasion).
  • Be aware of IT user feedback and escalate support issues to IT provider.
  • Ensure Service Requests are logged and kept up to date.

Performance Measures:

IT/Data Services:

  • Setup any IT hardware requests within 2 days (10 days if new equipment needed). This includes PC’s, Mobile phones, Laptops
  • Ensure Door Card Entry system is 100% up to date with new starters and leavers
  • Complete 100% IT training for all new starters.
  • Service Requests logged within the first day of being raised.

Teamwork:

  • Demonstrate company values.
  • Honesty
  • Communication and feedback
  • Knowledge of Work

Personal Contribution:

  • Flexible
  • Must be Articulate/Accurate
  • Must share in the department highs and lows
  • Attention to Detail
  • Confidential
  • Willing to go the extra mile
  • Lead by example

What experience and skills do I need?

You don’t need loads of professional experience in IT. However, you’ll need at least five GCSEs (or equivalent) at Grade C or above including Maths, English and IT / Science and ideally, a level 3 qualification such as an A-level, BTEC or Level 3 Apprenticeship or equivalent.

We’re looking for an IT-enthusiast with:

  • Communicate awareness, familiarity and passion for the Microsoft technology stack , and ideally have experience using them
  • Excellent attention to detail
  • Be an effective communicator
  • Be able to analyse and troubleshoot problems; as well as putting forward solutions to resolve them
  • Have a real passion for IT and delivering effective solutions
  • Be able to demonstrate that you are a self-starter, who has gone the extra mile to develop and enhance your knowledge and experience
  • Already be working within the IT industry, either within an IT support role or similar
  • Demonstrate a solid education background that illustrates a good understanding and awareness of IT

You might also have (but don’t need) experience in the following technologies:

  • C#
  • Java
  • ASP.Net
  • Knowledge of database configurations and writing SQL Queries.

Your Accelerated training programme

Firebrand offers a unique Higher Level 4 IT Apprenticeship scheme. We provide the fastest award-winning IT training and certifications with on-going support - all with the ultimate goal of securing a long-term IT career.

During your 18 month programme, Firebrand provides residential training at our distraction-free training centre. Our accelerated training means you'll achieve certifications with partners like, ITIL and Microsoft faster, giving you more time to put your new skills into practice within a professional working environment. You'll also be recognised by the British Computer Society (BCS) for entry onto the register of IT Technicians, confirming SFIA level 3 professional competence.

Future career prospects:

By working hard and demonstrating your ability, drive and commitment throughout your 18 month apprenticeship scheme, upon completion you will be offered a permanent contract ensuring you have further opportunities to continue growing within this exciting organisation.

Benefits: Excellent development plan, long-term career prospects, great location, forward-thinking and friendly organisation.

Qualifications: Must have GCSE/A-Level C or above in Maths, English, IT and Science and a passion for technology.

Contact us for more details

Location: Middleton

Salary: 200.00 - £250.00

Apply
1st Line Support Apprentice (position closed) — APP707

An exciting opportunity has arisen for a driven individual to develop your career as a 1st Line IT Support Apprentice working for a highly motivated and dynamic team in a rapidly expanding IT Services company in Stockton.

Who you’ll work for?

The employer are an IT Services company based in Stockton on Tees specialising in cloud solutions for businesses across the United Kingdom. The BBC described the business as “one of the fastest growing in the area”, a Microsoft managed partner working with the latest cloud technologies such as Microsoft Azure and Office 365.

Due to the continued demand for their quality services, an exciting opportunity has arisen for a 1st Line IT Support Apprentice to join a highly motivated and dynamic team recently based and rapidly expanding IT Services company in Stockton. You will support the day to day operations of all their customers to ensure that SLA is achieved and that the customer service is of a high standard. Good communication skills, self-motivation and a flexible approach to tasks are required along with the ability to work well under pressure.

You will be dealing with incidents and queries on a range of technologies including;

  • Office 365
  • Windows Server
  • Network and Internet queries
  • You will develop your skills and will begin to complete basic administration tasks on the above technologies as well as first line troubleshooting.

    As a 1st Line IT Support Apprentice, your job includes:

    • Provide a first, and single, point of contact into Services Desks for all supported businesses
    • Responding to calls placed via a variety of media
    • Ensuring incoming incidents are logged accurately and that sufficient information is recorded in the relevant incident logging software
    • Ensuring that all cases owned are resolved in accordance to the agreed Service Level Agreement (SLA)
    • Deliver outstanding customer service standards by answering all calls promptly, remaining courteous and professional at all times
    • To contribute to overall achievements of required Service Level by maintaining agreed personal targets
    • Assist in ensuring SLAs and Key Performance Indicators (KPIs) are met
    • Respond to incoming requests, via a variety of media, against thresholds in line with the contracted service levels
    • Logging of all incidents in the appropriate call logging software, ensuring all relevant information is obtained, correct categorisation, contract, SLA is chosen and advise caller of unique call reference number
    • Provide problem diagnosis, using appropriate support tools and resolution for desktop problems. Assign calls to correct third party queues where appropriate
    • Maintain customer service standards by answering all calls promptly, remaining courteous and professional at all times
    • Proactively manage Customers expectations through either resolution of or updating on progress of their outstanding incidents/requests
    • Escalate any issues but try and ensure they are dealt with before problems occur
    • Track and monitor calls that are with third parties, to liaise with third parties for a resolution and escalate when resolution is not moving forward within the appropriate timescales
    • Resolve and close cases to customer satisfaction or escalate to the appropriate ITS Management where further direction is required
    • To contribute to overall achievements of required Service Level by maintaining agreed personal targets
    • Compliance those of the supported businesses
    • Ensure processes are documented and updated as necessary
    • Demonstrate a positive attitude towards change by words and behaviours. Challenge the way things have always been done and suggest improvements

    To support you in your role, the employer has a clear training and development plan that is ideal for all ages who are interested in either starting a career within the IT industry or an IT professional looking to develop their career. They will invest in training and will be hoping to progress the successful candidate to a more technical role within the organisation within 15 months. You will also become a Microsoft Certified Solutions Associate for Microsoft Office 365 and earn industry recognised accreditations in IT Security, Networking, Software Development and ITIL, all within your initial 15 months. Furthermore, the salary will increase upon each training milestone that has been reached. The below training courses will be provided by a first-class training provider within 15 months;

    • CompTIA Security + Certification
    • Microsoft MTA Software Development Fundamentals
    • Microsoft MCSA: Office 365
    • ITIL Foundation Certificate
    • MTA Networking Fundamentals
    • Level 3 Modern Apprenticeship which will be recognised nationwide.

    What experience and skills do I need?

    You don’t need loads of professional experience in IT. However, you’ll need at least five GCSEs (or equivalent) at Grade C or above including Maths, English and IT / Science. We’re looking for an IT-enthusiast who has an outstanding working knowledge of general Microsoft Office Applications as well as:

    • Experience in customer facing role
    • Excellent Customer Service skills & experience
    • Creating and growing relationships with customers
    • A logical and methodical approach to problem solving
    • Strong team player with excellent communication skills
    • Capable of seeing bigger picture whilst equally paying attention to detail
    • Provide first class customer service at all times
    • Be able to deal with support situations in a non-confrontational manner

    Your Accelerated training programme

    Firebrand offers a unique Advanced Level 3 IT Apprenticeship scheme. We provide the fastest award-winning IT training and certifications with on-going support - all with the ultimate goal of securing a long-term IT career.

    During your 15 month programme, Firebrand provides residential training at our distraction-free training centre. Our accelerated training means you'll achieve certifications with partners like CompTIA, ITIL and Microsoft faster, giving you more time to put your new skills into practice within a professional working environment. You'll also be recognised by the British Computer Society (BCS) for entry onto the register of IT Technicians, confirming SFIA level 3 professional competence.

    Future career prospects

    By working hard and demonstrating your ability, drive and commitment throughout your 15 month apprenticeship scheme, upon completion you will be offered a permanent contract ensuring you have further opportunities to continue growing within this exciting organisation.

    Benefits: Excellent development plan, long-term career prospects, great location, forward-thinking and friendly organisation.

    Qualifications: Must have GCSE/A-Level C or above in Maths, English, IT and Science and a passion for technology.

    Contact us for more details

    Location: Stockton-on-Tees

    Salary: 184.00 - £276.00

    Apply
    Third Line Project Consultant (position closed) — APP706

    An exciting opportunity has arisen for a driven individual to develop your career as a Third Line Project Consultant working for a highly motivated and dynamic team in a rapidly expanding IT Services company in Stockton.

    Who you’ll work for?

    The employer is an IT Services company based in Stockton on Tees specialising in cloud solutions for businesses across the United Kingdom. The BBC described the business as “one of the fastest growing in the area”, a Microsoft managed partner working with the latest cloud technologies such as Microsoft Azure and Office 365.

    This role will provide the successful candidate with excellent career progression, by becoming the technical contact within the business the successful candidate is ideally placed to build a technical team alongside them in the future as the company expands.

    The successful candidate will be expected to perform the following duties;

    • Implement Office 365 and migrate new customers from on premise exchange systems to Office 365 Exchange Online via a variety of methods. (Exchange experience essential, Office 365 experience is not essential as training will be provided)
    • Build new virtual machine environments in Microsoft Azure as well as migrating existing virtual machines to Azure. (Hyper-V or VMWare experience essential)
    • Administrate, maintain and develop the monitoring systems to ensure customers environments are healthy. Continually developing this system alongside our service manager to come up with new ways of identifying different problems before they arise.
    • Perform troubleshooting on Windows Server environments hosted in customer’s premises and in the cloud.
    • Communicate with customers and internal colleagues professionally both face to face and via telephone.
    • Be the senior technical point of contact within the team and an escalation point from our 1st and 2nd Line team for more complex issues.
    • Administrate firewalls
    • Follow ITIL processes and procedures using a service desk system for managing projects and incidents.

    What experience and skills do I need?

    You’ll need at least five GCSEs (or equivalent) at Grade C or above including Maths, English and IT / Science and ideally, a level 3 qualification and/or degree.

    We’re looking for an IT-enthusiast who has an outstanding working knowledge of:

    • Windows Server 2008 & 2012
    • Active Directory Implementation/Migration, Group Policy Included
    • Multi Server Backup Experience
    • Network appliance administration (VPN’s, Access Rules, NAT)
    • Experience setting up and managing server monitoring system
    • PowerShell Experience
    • Remote Desktop, RemoteApp Experience
    • Microsoft Exchange
    • A minimum of 2 years in a support role

    Although not essential, ideally you’ll also be able to demonstrate the following:

    • Server 2016
    • Office 365, Exchange, Skype for Business, Azure Active Directory Connect
    • Windows Azure Infrastructure Services, virtual machines, azure backup and site recovery
    • Cisco Meraki Wireless, Firewalls and Switches
    • SonicWALL Firewall Experience
    • SharePoint Experience

    Your Accelerated training programme:

    Firebrand offers a unique Higher Level 4 IT Apprenticeship scheme. We provide the fastest award-winning IT training and certifications with on-going support - all with the ultimate goal of securing a long-term IT career.

    During your 18 month programme, Firebrand provides residential training at our distraction-free training centre. Our accelerated training means you'll achieve certifications with partners like CompTIA, ITIL and Microsoft faster, giving you more time to put your new skills into practice within a professional working environment. You'll also be recognised by the British Computer Society (BCS) for entry onto the register of IT Technicians, confirming SFIA level 3 professional competence.

    Future career prospects:

    By working hard and demonstrating your ability, drive and commitment throughout your 18 month apprenticeship scheme, upon completion you will be offered a permanent contract ensuring you have further opportunities to continue growing within this exciting organisation.

    Benefits: Excellent development plan, long-term career prospects, great location, forward-thinking and friendly organisation.

    Qualifications: Must have GCSE/A-Level C or above in Maths, English, IT and Science and a passion for technology.

    Contact us for more details

    Location: Stockton-on-Tees

    Salary: 480.00 - £673.00

    Apply
    Client Engagement Administrative Apprentice (position closed) — APP705

    Who you’ll work for:

    Our client has taken great care and pride to create a passionate, collaborative and inclusive environment that welcomes those with a hunger for learning. At the business, they can offer you a wide-ranging, stimulating and challenging career through a structured programme that aims to ensure you get the hands-on experience from leading industry professionals alongside specifically designed training to maximise your development.

    They pride themselves that each and every Apprenticeship programme we offer is diverse and rewarding and will recognise and develop your skills, helping you fulfil your potential and prepare for your future, all whilst earning a competitive salary and receiving excellent benefits. Our Apprentice intake each year is relatively small at around 10 to 15 Apprentices - which allows us to offer a greater focus and attention to your development, which we also believe sets us apart from our competitors.

    As a Client Engagement Administrative Apprentice, your job includes:

    TechHub is the interface between our clients business employees and Technology. The TechHub teams are responsible to deliver an outstanding service to employees ensuring our Technology is used and supported in the best possible way to exceed business expectations.

    The digital client experience function is responsible to deliver and manage client support tools and foster face to face engagement in order to improve the client experience with technology. This includes developing and providing self-service tools, developing and enhancing communication channels, communicating technology changes, coordinating demonstrations and training at the TechHubs, managing client feedback and coordinating service improvement activities.

    The Client Engagement Administrator is an administrative role that will support the Digital Client experience manager in communication, marketing and scheduling client engagement activities within the UK and in other offices around the World. The Administrator will also take an active part in building up the self service capabilities for our clients by creating how-to videos and video blogs to share information or write content for help articles or newsletters.

    • Assisting the Digital Client Experience Manager in an administrative capacity
    • Communicating with our internal client base across a range of internal media
    • Organising and communicating around TechHub events and learning sessions globally
    • Collating Top Tips from all global DTS teams and publishing regularly
    • Designing and updating (with assistance at first) team SharePoint sites

    What experience and skills do I need?

    You don’t need loads of professional experience in IT. However, you’ll need at least five GCSEs (or equivalent) at Grade C or above including Maths, English and IT / Science.

  • Two (A* - C) A Levels (or equivalent qualifications) in any subjects
  • Genuine interest in communications and media with some experience of creating videos
  • Organisational and administrative skills
  • Intermediate level of Microsoft packages (Word, Excel, PowerPoint)
  • Fluency in both written and oral English
  • This could be the programme for you if:

    • You are interested in technology and communications on a global level
    • You are well organised and interested in developing your career
    • You have a passion for high quality client service
    • You like working in teams to devise innovative, technological solutions

    We are looking for perceptive, curious, problem solvers with a creative and innovative acumen. Our Apprentices come from a variety of backgrounds and we are passionate and committed to having a diverse workforce. Even though we do have an academic requirement, you don’t need to have studied economics, business or computer science; we’re looking for Apprentices with the ability to think creatively and find alternate ways to solve problems and who embrace our key values and behaviours.

    All of our people must be able to operate in accordance with our behaviours:

    Commitment – We are committed to our clients and proud to work for Fidelity. We push through obstacles to make things happen; we make decisions quickly and thoughtfully. We are individually committed to building a culture of excellence.

    Collaboration – We collaborate with colleagues, seek alternative views, invite different ideas and always challenge traditional thinking. This approach allows us to create a whole that is much greater than the sum of its parts.

    Client Focus – We are expected to, and measured on, our ability to put our client first. We go the extra mile to understand their needs and strive to exceed their expectations. We listen carefully, we communicate clearly, and we’re quick to respond. We’re respectful of the trust placed in us to manage their money.

    Your Accelerated training programme:

    Firebrand offers a unique Advanced Level 3 IT Apprenticeship scheme. We provide the fastest award-winning IT training and certifications with on-going support - all with the ultimate goal of securing a long-term IT career.

    During your 15 month programme, Firebrand provides residential training at our distraction-free training centre. Our accelerated training means you'll achieve certifications with partners like CompTIA, ITIL and Microsoft faster, giving you more time to put your new skills into practice within a professional working environment. You'll also be recognised by the British Computer Society (BCS) for entry onto the register of IT Technicians, confirming SFIA level 3 professional competence.

    Future career prospects:

    By working hard and demonstrating your ability, drive and commitment throughout your 15 month apprenticeship scheme, upon completion you will be offered a permanent contract ensuring you have further opportunities to continue growing within this exciting organisation.

    Benefits: Excellent development plan, long-term career prospects, great location, forward-thinking and friendly organisation.

    Qualifications: Must have GCSE/A-Level C or above in Maths, English, IT and Science and a passion for technology.

    Contact us for more details

    Location: London

    Salary: £336.00 per week

    Apply
    Enterprise Network Services - Technology Apprentice (position closed) — APP704

    Who you’ll work for:

    The Enterprise Network & Voice Team are responsible for innovating network design solutions, supporting operations and delivering network services to the FIL business units. This entails the management and maintenance of networks services for the UK, Europe and India.

    As an Enterprise Network Services - Technology Apprentice, your job includes:

    • Assist in the management of the Service-Now queue with the ENS team.
    • Working with the ENS team to drive forward changes across the network.
    • Understanding of ITIL incident, problem and change management practices.
    • Solid knowledge of the ENS Team Operational Excellence Programme (OEP) to provide input towards efficiencies and improvements.
    • Learn and use JIRA for assigned work tasks.
    • Attend key technology industry events.

    What experience and skills do I need?

    You don’t need loads of professional experience in IT. However, you’ll need at least five GCSEs (or equivalent) at Grade C or above including Maths, English and IT / Science and ideally, 2 or more A Level qualifications in any subject, Grade A*-C.

    We’re looking for an IT-enthusiast with:

    • Good communication skills, both written and spoken
    • Team player who is able to gain the support and commitment of internal and external members, clients and service partners
    • An interest in technology infrastructure and providing support to internal clients
    • Knowledge of scripting desirable but not essential
    • Enthusiasm and willingness to strive to improve and innovate
    • Excellent time keeping
    • A self-starter and able to work with a minimum level of supervision (but with full support and initial training)

    Your Accelerated training programme

    Firebrand offers a unique Higher Level 4 IT Apprenticeship scheme. We provide the fastest award-winning IT training and certifications with on-going support - all with the ultimate goal of securing a long-term IT career.

    During your 18 month programme, Firebrand provides residential training at our distraction-free training centre. Our accelerated training means you'll achieve certifications with partners like, ITIL and Microsoft faster, giving you more time to put your new skills into practice within a professional working environment. You'll also be recognised by the British Computer Society (BCS) for entry onto the register of IT Technicians, confirming SFIA level 3 professional competence.

    Future career prospects

    By working hard and demonstrating your ability, drive and commitment throughout your 18 month apprenticeship scheme, upon completion you may be offered a permanent contract ensuring you have further opportunities to continue growing within this exciting organisation.

    Benefits: Excellent development plan, long-term career prospects, great location, forward-thinking and friendly organisation.

    Qualifications: Must have GCSE/A-Level C or above in Maths, English, IT and Science and a passion for technology.

    Contact us for more details

    Location: Surrey

    Salary: £384.00 per week

    Apply
    Apprentice Data Analyst/ Project Coordinator (position closed) — APP703

    The apprentice will be responsible for supporting the development, coordination, implementation and execution of specific projects ensuring consistency with company strategy, commitments and goals.

    Who you’ll work for:

    Based just outside of Newcastle upon Tyne, our client provide compliance and technical monitoring audits, primarily to the domestic energy efficiency sector.

    As an Apprentice Data Analyst/ Project Co-ordinator your job includes:

    • Production of Client reports and invoices – collate standardised reports to support various projects.
    • Communications with field based Inspectors – day-to-day communication with the field team to assist with queries and system input.
    • Track inspection progress and performance – monitor performance of Inspectors via customer satisfactions surveys and other means available/necessary.
    • Identify, collect and migrate data to/ from a range of internal and external systems
    • Manipulate and link different data sets as required
    • Collect and compile data from different sources
    • Perform database queries across multiple tables to extract data for analysis
    • Use a range of analytical techniques such as data mining, time series forecasting and modelling techniques to identify and predict trends and patters in data
    • Client liaison – communicate with Clients as and when required to supply reports and other necessary information.
    • Process improvements – assist with the implementation of process improvements identified by the Project Management team to streamline processes and improve productivity.
    • Data protection and quality management – must adhere to data protection guidelines and all other QMS details.
    • Work allocation – assist in the resource planning and work allocation function.
    • Workforce invoicing – produce and process monthly invoicing reports for THS field team.
    • Re-inspections – support the allocation and management of re-inspections in line with agreed Client SLAs.
    • Maintenance of Inspector skills and HR records – ensure that Inspector records are kept up to date at all times and support the on-boarding of new Inspectors.

    This list is not exhaustive and other relevant tasks may be added as required. Please see the government’s apprenticeship Standard for Data Analyst for additional duties relating to Data Analysis.

    The role is typically office based, but travel throughout the UK may be necessary, including overnight stays away from home.

    What experience and skills do I need?

    You don’t need loads of professional experience in IT. However, you’ll need at least five GCSEs (or equivalent) at Grade C or above including Maths, English and IT / Science.

    We’re looking for an IT-enthusiast with:

    Personal skills/experience:

    • Must be able to demonstrate the ability to meet and/or exceed the duties and responsibilities set out above.
    • Proven experience of project coordination
    • Working experience with MS Office packages – with a particular focus on MS Excel
    • Demonstrate excellent workload/time management
    • Proven experience of problem solving and excellent customer service
    • Excellent communication skills
    • Eye for detail
    • Reliable
    • Match to THS values of Trust, Honesty and Security

    Your Accelerated training programme

    Firebrand offers a unique Level 4 Data Analyst Apprenticeship scheme. We provide the fastest award-winning IT training and certifications with on-going support - all with the ultimate goal of securing a long-term IT career.

    During your 18 month programme, Firebrand provides residential training at our distraction-free training centre. Our accelerated training means you'll achieve certifications with partners like CompTIA, ITIL and Microsoft faster, giving you more time to put your new skills into practice within a professional working environment. You'll also be recognised by the British Computer Society (BCS) for entry onto the register of IT Technicians, confirming SFIA level 3 professional competence.

    Future career prospects

    By working hard and demonstrating your ability, drive and commitment throughout your 18 month apprenticeship scheme, upon completion you will be offered a permanent contract ensuring you have further opportunities to continue growing within this exciting organisation.

    Benefits: Excellent development plan, long-term career prospects, great location, forward-thinking and friendly organisation.

    Qualifications: Must have GCSE/A-Level C or above in Maths, English, IT and Science and a passion for technology.

    Contact us for more details

    Location: Newcastle

    Salary: £250.00 per week

    Apply
    Apprentice IT Technician (position closed) — APP702

    Who you’ll work for:

    Our client is a global provider of Cloud Solutions & Services to SME businesses.

    Key Duties:

    • Assist and be part of IT 1st Line Support;
    • Assist/carry out the planned installation & testing of new hardware and software;
    • Diagnose and resolve network, software and hardware faults;
    • Performing routine maintenance and upgrades;
    • Administer and support our bespoke software;
    • Liaise as necessary with our branches;
    • Perform other reasonable duties as requested.

    What experience and skills do I need?

    • Passion for IT
    • Able to meet deadlines
    • Able to communicate effectively with customers over the phone and in person

    Skills required for this apprenticeship:

    • Excellent communication skills
    • Commitment to ongoing training
    • Punctual
    • Reliable

    Qualifications required:

    Ideally 5 GCSE Grades (C and above) or equivalent, including Maths and English.

    Your Accelerated training programme:

    Firebrand offers a unique Advanced Level 3 IT Apprenticeship scheme. We provide the fastest award-winning IT training and certifications with on-going support - all with the ultimate goal of securing a long-term IT career.

    During your one-year programme, Firebrand provides residential training at our distraction-free training centre. Our accelerated training means you'll achieve certifications with partners like CompTIA, ITIL and Microsoft faster, giving you more time to put your new skills into practice within a professional working environment. You'll also be recognised by the British Computer Society (BCS) for entry onto the register of IT Technicians, confirming SFIA level 3 professional competence.

    Future career prospects:

    By working hard and demonstrating your ability, drive and commitment throughout your 15 month apprenticeship scheme, upon completion you will be offered a permanent contract ensuring you have further opportunities to continue growing within this exciting organisation.

    Benefits: Excellent development plan, long-term career prospects, great location, forward-thinking and friendly organisation.

    Qualifications: Must have GCSE/A-Level C or above in Maths, English, IT and Science and a passion for technology.

    Contact us for more details

    Location: Croydon

    Salary: £200.00 per week

    Apply
    Apprentice IT Technician (position closed) — APP701

    This is an exciting opportunity for a driven individual to accelerate their IT career as an Apprentice IT Technician for a Cambridge-based organisation. As part of an IT Apprenticeship, you’ll gain hands-on experience, training towards industry recognised Microsoft, CompTIA and ITIL qualifications all whilst earning a decent salary.

    Who you’ll work for

    The employer is a the leading provider of Cloud Computing and Cyber Security solutions in the South-East of England. They are based in Cambridge and London and have over fifteen years’ experience delivering IT services and solutions to businesses across the UK. They are an award-winning Microsoft Gold Partner, a founder member of the Cloud Industry Forum and Cyberessentials (plus) accredited.

    What you'll be doing as an Apprentice IT Technician

    This dynamic, forward-thinking, flexible and friendly team are now looking to employ an Apprentice IT Technician to support their growing business. Your core responsibility as an Apprentice IT Technician is to manage all incidents and customer requests from receipt to resolution and closure ensuring service level agreement targets are met. Within time, you’ll complete the initial diagnosis of all incidents and either resolve to the customer’s satisfaction using documented processes and procedures or escalate to Second Line Support using agreed processes.

    • Receive and log calls on behalf of customers using their IT Service Management tools ensuring accurate data entry.
    • To manage incidents, requests and problems in line with the ITIL incident management, request fulfilment and problem management processes and local procedures.
    • To provide telephone and remote support on desktop, laptop, PDA, printers, telephones and any other emerging technology and related system issues.
    • To install or reinstall software and to image or reimage computers, Laptops and handheld devices locally or using remote deployment tools.
    • Reset passwords using agreed procedures to maintain system security.
    • Update records throughout all stages of all processes so customers and colleagues can view the latest information at any time.
    • Responding to failed backups, investigate and re-run if appropriate.
    • Checking systems are updated and that automatic updates have been applied.
    • To complete routine systems administration tasks.
    • Proactively keep customers informed throughout all stages of all processes by phone and or email.
    • Escalate calls to Second Line Support, Third Line and Service Desk Manager as required.
    • To receive alerts and carryout basic troubleshooting using the necessary tools.
    • Receive, review and update documentation to assist with the resolution of incidents and the fulfilment of requests.
    • To maintain accurate records relating to incidents, requests, assets, licences and other aspects of IT service management.
    • To participate in team meetings.
    • To undertake other duties commensurate to the grade of the post.

    What experience and skills do I need?

    You don’t need loads of professional experience in IT. However, you’ll need at least five GCSEs (or equivalent) at Grade C or above including Maths, English and IT / Science.

    We’re looking for an IT-enthusiast with:

    • Excellent communication skills both written and verbal.
    • A good knowledge of standard business applications (e.g. Microsoft Office etc.)
    • Proactive nature and good initiative with the ability to solve problems.
    • Empathetic attitude with the ability to build excellent rapport with customers.
    • Calmness under pressure.
    • The desire to progress and develop professionally, and move into a more senior technical role.
    • MCP or a formal technical qualification(s) or working towards advantageous.

    Your Accelerated training programme

    Firebrand offers a unique Advanced Level 3 IT Apprenticeship scheme. We provide the fastest award-winning IT training and certifications with on-going support - all with the ultimate goal of securing a long-term IT career.

    During your 18 month programme, Firebrand provides residential training at our distraction-free training centre. Our accelerated training means you'll achieve certifications with partners like CompTIA, ITIL and Microsoft faster, giving you more time to put your new skills into practice within a professional working environment. You'll also be recognised by the British Computer Society (BCS) for entry onto the register of IT Technicians, confirming SFIA level 3 professional competence.

    Future career prospects

    By working hard and demonstrating your ability, drive and commitment throughout your 18 month apprenticeship scheme, upon completion you will be offered a permanent contract ensuring you have further opportunities to continue growing within this exciting organisation.

    Benefits: Excellent development plan, long-term career prospects, great location, forward-thinking and friendly organisation.

    Qualifications: Must have GCSE/A-Level C or above in Maths, English, IT and Science and a passion for technology.

    Contact us for more details

    Location: Cambridge

    Salary: £200.00 per week

    Apply
    1st Line Support Apprentice (position closed) — APP700

    Who you’ll work for:

    We are looking for someone to come and join our small yet dynamic team and learn the development ways. We’re looking for a new apprentice to join us building modern, exciting systems for local companies. You will be reporting to the Directors of the company working closely with their senior developers.

    As a 1st Line Support Apprentice your job includes:

    Based in Wokingham, we provide IT services for the local area. We are looking for a new team member to join our small team to help with the day to day development we have to do.

    The main day to day tasks will be will be dealing with all first line support requests from our support customers, There will be however opportunities to get involved with and learn C#, .net and MSSQL to help develop our applications.

    You will be reporting directly to the Directors. Being a small company, the job role will be very varied with the main chunk working on our support desk and speaking to our customers, who are all very nice!

    We have a friendly relaxed attitude in the office (and there’s a Greggs just down the road!)

    Duties will include:

    • Monitoring the support desk portal to ensure support requests are dealt with in a timely manner.
    • Answering technical emails and phone calls.
    • Logging all support actions
    • Maintaining in house PCS

    What experience and skills do I need?

    The ideal candidate will have at least five GCSEs (or equivalent) at Grade C or above including Maths, English and either IT or Science.

    The following experience is desirable:

    • A proven interest in IT
    • Some experience with development

    Your Accelerated training programme

    Firebrand offers a unique Level 3 IT Apprenticeship scheme. We provide the fastest award-winning industry training and certifications with on-going support - all with the ultimate goal of securing a long-term IT career.

    During your 15 month programme, Firebrand provides residential training at our distraction-free training centre. Our accelerated training means you'll achieve certifications with partners like CompTIA, ITIL and Microsoft faster, giving you more time to put your new skills into practice within a professional working environment. When you complete your programme, you'll have enough industry-recognised qualifications for a great career in IT. You'll be registered by the British Computer Society (BCS) to the Register of IT Technicians, confirming SFIA level 3 professional competence.

    Future career prospects

    By working hard and demonstrating your ability, drive and commitment throughout your 15 month apprenticeship scheme, upon completion you will be offered a permanent contract ensuring you have further opportunities to continue growing within this exciting organisation.

    Benefits: Excellent development plan, long-term career prospects, great location, forward-thinking and friendly organisation.

    Qualifications: Must have GCSE/A-Level C or above in Maths, English, IT and Science and a passion for technology.

    Contact us for more details

    Location: Wokingham

    Salary: £230.00 per week

    Apply
    Infrastructure Technician Apprentice (position closed) — APP698

    Our client is a mixed secondary school in Orpington, Bromley, looking for an apprentice to join their team.

    Who you’ll work for:

    Our client is a mixed secondary school in Orpington, London Borough of Bromley, United Kingdom with a current roll of 1785 pupils. It was first opened in 1975. Our client is an 'outstanding’ School that values respect, responsibility and honesty, which upholds the highest standards of teaching in a supportive and modern learning environment.

    As an Apprenticeship Infrastructure Technician, your job includes:

    • Checking and maintaining the school’s IT resource for safe, effective use by pupils and staff.
    • Providing basic technical support in line with the school’s IT support service definition.
    • Providing staff training in the effective use of IT resources.
    • Providing system support for the school MIS package.

    Software:

    • Install and test new software.
    • Make software available to appropriate users.
    • Ensure the anti-virus software is installed, kept up-to-date and working properly on all stations.
    • Share files as required by staff for pupil and teacher use.
    • To deploy system images to workstations.

    Hardware:

    • Check new computer equipment on arrival and install as appropriate.
    • Maintain computer peripheral equipment.
    • Setup and deployment of computer hardware around the school.

    Schools Information Management System (SIMS):

    • Adding\ Managing users and administering access rights in SIMS.
    • Fault finding in SIMS, running fixes and patches where appropriate.

    Financial Management System (FMS):

    • Adding\ managing users and administering access rights in FMS.
    • Fault finding in FMS, running fixes and patches where appropriate.

    Library Computer System (Oliver):

    • Troubleshooting issues that may arise.
    • Managing users.

    E-Learning Systems:

    • Troubleshooting issues that may arise.
    • Ensuring that user accounts are created and kept up-to-date.

    Examinations:

    • Setting up and monitoring software for examinations.
    • Infrastructure
    • To setup and configure switches as required.
    • To plan and deploy small cabling projects.
    • To troubleshoot basic wired and wireless networking issues.
    • To troubleshoot basic server support issues.

    Backup and Recovery:

    • To perform restores of files when requested.

    Documentation:

    • To develop basic project plans and deployment strategies.
    • To record all installation and configurations with the appropriate documentation.
    • To update existing documentation where required.

    CPD:

    • To ensure that personal development is maintained.

    What experience and skills do I need?

    You don’t need loads of professional experience in IT. However, you’ll need at least five GCSEs (or equivalent) at Grade C or above including Maths, English and IT / Science.

    We’re looking for an IT-enthusiast with:

    • Good communication skills
    • A strong passion for IT
    • The ability to use your own initiative
    • Confident
    • Excellent time management
    • Multi-tasker
    • Working within deadlines
    • Prioritising work load
    • Willingness to work towards a formal industry certification

    You might also have (but don’t need):

    • Experience working with customers

    Your Accelerated training programme

    Firebrand offers a unique Advanced Level 3 IT Apprenticeship scheme. We provide the fastest award-winning IT training and certifications with on-going support - all with the ultimate goal of securing a long-term IT career.

    During your 15 month programme, Firebrand provides residential training at our distraction-free training centre. Our accelerated training means you'll achieve certifications with partners like CompTIA, ITIL and Microsoft faster, giving you more time to put your new skills into practice within a professional working environment. You'll also be recognised by the British Computer Society (BCS) for entry onto the register of IT Technicians, confirming SFIA level 3 professional competence.

    Future career prospects

    By working hard and demonstrating your ability, drive and commitment throughout your 15 month apprenticeship scheme, upon completion you may be offered a permanent contract ensuring you have further opportunities to continue growing within this exciting organisation.

    Benefits: Excellent development plan, long-term career prospects, great location, forward-thinking and friendly organisation.

    Qualifications: Must have GCSE/A-Level C or above in Maths, English, IT and Science and a passion for technology.

    Contact us for more details

    Location: Orpington

    Salary: £200.00 per week

    Apply
    IT Support Apprentice (position closed) — APP696

    An exciting opportunity has arisen for an IT Support Apprentice in Essex!

    Who you’ll work for:

    You will be required to help manage the service desk to ensure all support calls are dealt with in a professional manner and within the designated time. You will be required to log tickets and assign an engineer, and where possible, deal with that ticket as your experience grows. From time to time, you could be asked to work during an evening or weekend.

    As an IT Support Apprentice your job includes:

    • Check client backups daily
    • Answer support calls and log as tickets
    • Where possible, deal with each ticket or assign to another available engineer
    • Ensure your assigned tickets are meeting SLA’s
    • Assist another engineer with their work
    • Attend client sites when required*
    • Update or close all tickets assigned to you at the end of each day
    • Complete all apprenticeship coursework
    • Attend training as required and develop relevant knowledge, techniques and skills

    Overtime and annual bonus is available

    What experience and skills do I need?

    You don’t need loads of professional experience in IT. However, you’ll need at least five GCSEs (or equivalent) at Grade C or above including Maths, English and IT / Science.

    We’re looking for an IT-enthusiast with:

    • Excellent time management skills
    • A motivated individual
    • Good communications skills
    • A positive work attitude
    • Quick learner
    • Smart appearance

    Your Accelerated training programme

    Firebrand offers a unique Advanced Level 3 IT Apprenticeship scheme. We provide the fastest award-winning IT training and certifications with on-going support - all with the ultimate goal of securing a long-term IT career.

    During your 15 month programme, Firebrand provides residential training at our distraction-free training centre. Our accelerated training means you'll achieve certifications with partners like CompTIA, ITIL and Microsoft faster, giving you more time to put your new skills into practice within a professional working environment. You'll also be recognised by the British Computer Society (BCS) for entry onto the register of IT Technicians, confirming SFIA level 3 professional competence.

    Future career prospects

    By working hard and demonstrating your ability, drive and commitment throughout your 15 month apprenticeship scheme, upon completion you may be offered a permanent contract ensuring you have further opportunities to continue growing within this exciting organisation.

    Benefits: Excellent development plan, long-term career prospects, great location, forward-thinking and friendly organisation.

    Qualifications: Must have GCSE/A-Level C or above in Maths, English, IT and Science and a passion for technology.

    Contact us for more details

    Location: Great Dunmow

    Salary: £200.00 per week

    Apply
    Apprentice - IT Technician (position closed) — APP695

    Our client is a new academy with a focus on music. In September we will have five year groups in the secondary school and three in the primary.

    Our client will inevitably undergo rapid growth and development as additional year groups are recruited. This will lead to subsequent changes and development of all job descriptions as additional staff are employed. This is a fantastic opportunity with exciting possibilities for future career development. The position is likely to suit an individual who has previously worked in an education institution but candidates who are not are welcome to apply. This is a permanent position offering a benefits package (Including pension scheme) and career progression, all within a brand new building in central London.

    Who you’ll work for

    Our client is a school with a focus on music, based in a new building in central London.

    As an Apprentice IT Technician, your job includes:

    Tech Support

    • Providing hardware support of Apple Macbooks, Imacs and Chromebooks
    • Assisting staff and students with technical issues. Apple Mac admin (User queries, crashes, rebuilds.
    • Accurately logging and maintaining all support queries
    • Communicate professionally with the client throughout the issue resolution process
    • Ensure that problems are resolved within an adequate timescale
    • Turning on digital signage and display for assemblies
    • Check and maintain printer toners levels.
    • Troubleshooting and resolving photocopier jams
    • Ordering new screens, repairing and replacing broken Chromebook screens and other parts if possible.
    • Report compiling (Print cost reports, Web user reports, website traffic reports)
    • Liaising with 3rd party suppliers like Apple, HP, Google.
    • Assign unresolved product problems to specialist third party support.
    • Carrying out installations and upgrades
    • Chromebook trolley management- Performing audits.
    • Monitoring CCTV
    • Creating smart cards for photocopying/access.

    Network

    • Working with ISPs,
    • Working with firewalls
    • Working with routers and network switches.
    • DNS, DHCP, LAN
    • Working with Wi-Fi access points
    • Diagnosing Wi-Fi issues.
    • Working with Mac Servers

    Website

    • Website Admin including, html, and Wordpress
    • Checking website consistency of HNS and HNPS
    • Publishing Weekly Newsletter
    • Checking website consistency Using Google analytics to analyse the website data and make improvements to the viewers experiences on the website

    What experience and skills do I need?

    You don’t need loads of professional experience in IT. However, you’ll need at least five GCSEs (or equivalent) at Grade C or above including Maths, English and IT / Science.

    We’re looking for an IT-enthusiast with:

    • Experience within the following platforms: Google OS, Mac OSX, and Windows.
    • Knowledge of Google Apps and MS Office Applications
    • Experience of working with Firewalls, Web filtering.
    • Experience with projectors, screens, printers and photocopiers
    • Knowledge of Microsoft Office, Google Docs and Photo editing software.
    • Knowledge of Mac Servers
    • Knowledge of specialist music software (Logic Pro etc.)

    Your Accelerated training programme

    Firebrand offers a unique Advanced Level 3 IT Apprenticeship scheme. We provide the fastest award-winning IT training and certifications with on-going support - all with the ultimate goal of securing a long-term IT career.

    During your 15 month programme, Firebrand provides residential training at our distraction-free training centre. Our accelerated training means you'll achieve certifications with partners like CompTIA, ITIL and Microsoft faster, giving you more time to put your new skills into practice within a professional working environment. You'll also be recognised by the British Computer Society (BCS) for entry onto the register of IT Technicians, confirming SFIA level 3 professional competence.

    Future career prospects

    By working hard and demonstrating your ability, drive and commitment throughout your 15 month apprenticeship scheme, upon completion you will be offered a permanent contract ensuring you have further opportunities to continue growing within this exciting organisation.

    Benefits: Excellent development plan, long-term career prospects, great location, forward-thinking and friendly organisation.

    Qualifications: Must have GCSE/A-Level C or above in Maths, English, IT and Science and a passion for technology.

    Contact us for more details

    Location: London

    Salary: £192.30 per week

    Apply
    Apprentice Software Developer - Full Stack (position closed) — APP694

    Are you passionate about IT, possess strong communication skills and looking to develop your career in the exciting world of new technology? If so, a central London based cutting edge technology solutions provider are looking for an Apprentice Software Developer to support their expanding organisation. As part of an IT Apprenticeship, you’ll gain hands-on experience, training towards industry recognised qualifications all whilst earning.

    Who you’ll work for:

    The central London based employer is an award-winning IT software provider who specialise in providing end-to-end solutions for a large portfolio of global customers. Based near St Paul’s in London with offices in Australia, Singapore and New York, they have grown steadily since forming in early 2015. Fuelled by their commitment to innovation their goal is to provide their clients with significant value through the application of blockchain, smart contracts and other transformational technologies.

    Due to this continued growth, they are looking to employ an Apprentice Software Developer focussed on full stack web technologies primarily using node.js.

    The role will suit someone who loves working on solving logical problems, web apps/sites, and has a passionate interest in web technologies in general.

    You will work closely with an Agile team including UX/UI Designers and Developers where you are responsible for delivering highly scalable web-based and mobile applications. You will conduct end to end to project lifecycle project starts with rapid prototyping through to delivery, across solution architecture design.

    As an Apprentice Software Developer, your core role includes:

    • Developing and enhancing our API’s
    • Running developments of our apps to AWS
    • Connecting our front-end apps to our API’s

    What experience and skills do I need?

    We’re looking for someone who has excellent communication skills; written and oral. You don’t need loads of professional experience in IT, however, you’ll need at least five GCSEs (or equivalent) at Grade C or above including; Maths, IT or Science, and English. Further, having A-levels or equivalent (BTEC, Level 3 Apprenticeship, etc.) is preferable.

    Ideally, we are looking for an IT-enthusiast with knowledge or experience of the following:

    Languages and platforms:

    • Exposure to JavaScript and node.js
    • Using JavaScript compilers, including babel and ES6/7 (not essentials)
    • Exposure to dev ops tools including Docker

    Operating Systems:

    • Mac and Linux

    Other areas:

    • A disciplined approach when you start coding ensuring good documentation is applied and tests are created (we will teach you how to create these tests)
    • Attention to detail, informing the team if something doesn’t look right, there is no such thing as a stupid question!

    Your Accelerated training programme:

    Firebrand offers a unique Higher Level 4 IT Apprenticeship scheme. We provide the fastest award-winning IT training and certifications with on-going support - all with the ultimate goal of securing a long-term IT career.

    During your 18 month programme, Firebrand provides residential training at our distraction-free training centre. Our accelerated training means you'll achieve certifications with partners like, ITIL and Microsoft faster, giving you more time to put your new skills into practice within a professional working environment. You'll also be recognised by the British Computer Society (BCS) for entry onto the register of IT Technicians, confirming SFIA level 3 professional competence.

    Future career prospects:

    By working hard and demonstrating your ability, drive and commitment throughout your 18 month apprenticeship scheme, upon completion you may be offered a permanent contract ensuring you have further opportunities to continue growing within this exciting organisation.

    Benefits: Excellent development plan, long-term career prospects, great location, forward-thinking and friendly organisation.

    Qualifications: Must have GCSE/A-Level C or above in Maths, English, IT and Science and a passion for technology.

    Contact us for more details

    Location: London

    Salary: £300.00 per week

    Apply
    IT Apprentice (position closed) — APP692

    Are you an aspiring IT guru looking to step up and take your career to the next level? An exciting opportunity has arisen for an IT Apprentice in Hemel Hempstead!

    Who you’ll work for

    Reporting to the Network and Infrastructure Manger our client is looking for an IT Apprentice to assist their team in the day to day running of their network and systems. Also to support our users in their day to day use of the IT systems we provide.

    As an IT Apprentice, your job includes:

    • Assisting end users with their computer use, including:
    • Windows / Office use
    • Online collaboration with Sharepoint / Office 365
    • Internal systems – The Gyron Portal, Phone System, Helpdesk, etc
    • Assist with cabling works within the offices and datacentres
    • Any other duties relevant to the position and the running of the company
    • Assist with installation, documentation and maintenance of Gyron network/server infrastructure including:
      • servers (windows/linux/vmware)
      • PCs and laptops, and the software on them
      • Desk and mobile phones, iPads
      • Access control
      • Backups/DR for important servers and systems
      • Network equipment
      • Monitoring systems

    What experience and skills do I need?

    You don’t need loads of professional experience in IT. However, you’ll need at least five GCSEs (or equivalent) at Grade C or above including Maths, English and IT / Science.

    We’re looking for an IT-enthusiast with:

    • Good numerical and literacy skills and high levels of computer literacy.
    • Excellent organisational skills with the ability to prioritise.
    • Good analytical/ problem solving skills
    • The ability to communicate effectively at all levels with good relationship building skills.
    • Self-motivated and keen to develop, with a willingness and desire to learn
    • Keen to share knowledge with colleagues
    • To possess initiative with an inquisitive nature, unafraid to ask appropriate questions
    • Clean full UK driving license and access to own vehicle due to business requirements
    • You will also be required to undergo full security checks to BS7858:2012

    Your Accelerated training programme

    Firebrand offers a unique Advanced Level 3 IT Apprenticeship scheme. We provide the fastest award-winning IT training and certifications with on-going support - all with the ultimate goal of securing a long-term IT career.

    During your 15 month programme, Firebrand provides residential training at our distraction-free training centre. Our accelerated training means you'll achieve certifications with partners like CompTIA, ITIL and Microsoft faster, giving you more time to put your new skills into practice within a professional working environment. You'll also be recognised by the British Computer Society (BCS) for entry onto the register of IT Technicians, confirming SFIA level 3 professional competence.

    Future career prospects

    By working hard and demonstrating your ability, drive and commitment throughout your 15 month apprenticeship scheme, upon completion you will be offered a permanent contract ensuring you have further opportunities to continue growing within this exciting organisation.

    Benefits: Excellent development plan, long-term career prospects, great location, forward-thinking and friendly organisation.

    Qualifications: Must have GCSE/A-Level C or above in Maths, English, IT and Science and a passion for technology.

    Contact us for more details

    Location: Hemel Hempstead

    Salary: £269.00 per week

    Apply
    Apprentice Software Developer (position closed) — APP691

    This role is a mixed development and client support role and will suit an individual who is flexible, adaptable and focused on providing excellence in application development and client support.

    The ideal candidate will have strong technical skills but also have the personality and communication skills to deal directly with customer support staff. Your ability to handle multiple complex situations rapidly and intelligently and your ability to learn will be ranked highly.

    We will provide in-position training and support to help you build your experience.

    What you'll be doing as an Apprentice Software Developer

    • Member of development team responsible for core and client-focused application development
    • 2nd line technical support to clients.
    • Potential for involvement in specification and business case analysis
    • Potential on-site support activities.

    The successful candidates will be lively, bright, intelligent and personable. They will have good communication skills, be enthusiastic and have strong initiative. A “hands on” approach to dealing with technical issues is a necessity as is the ability to work effectively as part of a small team.

    What experience and skills do I need?

    • Experience in C# and working with databases using SQL would be advantageous, along with JavaScript, XML/XSL, HTML, mobile application development and MS SQL Server.
    • You’ll need at least five GCSEs (or equivalent) at Grade C or above including Maths, English and either IT or Science.

    **Please note - as this is a level 4 apprenticeship, we can't progress candidates forward if they hold any of the following qualifications: Undergraduate / Master’s Degree, HND / HNC or Certificates of Higher Education.**

    Your Accelerated training programme

    Firebrand offers a unique Higher Level 4 IT Apprenticeship scheme. We provide the fastest award-winning industry training and certifications with on-going support - all with the ultimate goal of securing a long-term IT career.

    During your two-year programme, Firebrand provides residential training at our distraction-free training centre. Our accelerated training means you'll achieve training with partners like CompTIA, ITIL and Microsoft faster, giving you more time to put your new skills into practice within a professional working environment. When you complete your programme, you'll have enough industry-recognised qualifications for a great career in IT. You'll be registered by the British Computer Society (BCS) to the Register of IT Technicians, confirming SFIA level 3 professional competence.

    What happens after my apprenticeship?

    There will be a permanent position on offer for candidates that meet our expectations and show a strong desire to develop.

    Benefits: Excellent development plan, long-term career prospects, great location, forward-thinking and friendly organisation.

    Qualifications: Must have GCSE/A-Level C or above in Maths, English, IT and Science and a passion for technology.

    Contact us for more details

    Location: Nottingham

    Salary: 230.00 to 270.00

    Apply
    1st Line IT Support Apprentice (position closed) — APP690

    This is a great opportunity to earn money while you learn in a government funded apprenticeship which is suitable for an entry level candidate. The successful candidate will complete a Level 3 Infrastructure Technician Apprenticeship, whilst working in a professional office in Shenfield, Essex. They have a pool table, games machines, free breakfast, flexible breaks and have a work hard play hard mentality.

    They are looking to recruit a 1st line helpdesk analyst Apprentice for their growing company. The successful candidate will be working directly for the Managing Director and Operations Director. Our client are looking for a hardworking, organised individual who is flexible and willing to learn. A personal interest in IT/Technology along with the drive for self-improvement is critical in any candidate looking to apply for this role.

    As a 1st Line IT Support Apprentice your job includes:

    • Answering support desk calls
    • Remote troubleshooting
    • Fault finding
    • Managing and completing ServiceDesk tickets
    • On-site troubleshooting
    • Building PC’s and Laptops to specification

    What experience and skills do I need?

    You don’t need loads of professional experience in IT. However, you’ll need at least five GCSEs (or equivalent) at Grade C or above including Maths, English and IT / Science.

    We’re looking for an IT-enthusiast with the following skills:

    • Be flexible and adaptable
    • Good interpersonal Skills
    • Ability to multitask
    • Good organisational skills
    • Great communication skills
    • IT Skills
    • A strong and demonstrable interest in IT

    Your Accelerated training programme

    Firebrand offers a unique Advanced Level 3 IT Apprenticeship scheme. We provide the fastest award-winning IT training and certifications with on-going support - all with the ultimate goal of securing a long-term IT career.

    During your 15 month programme, Firebrand provides residential training at our distraction-free training centre. Our accelerated training means you'll achieve certifications with partners like ITIL and Microsoft faster, giving you more time to put your new skills into practice within a professional working environment. You'll also be recognised by the British Computer Society (BCS) for entry onto the register of IT Technicians, confirming SFIA level 3 professional competence.

    Future career prospects

    By working hard and demonstrating your ability, drive and commitment throughout your 15 month apprenticeship scheme, upon completion you will be offered a permanent contract ensuring you have further opportunities to continue growing within this exciting organisation.

    Benefits: Excellent development plan, long-term career prospects, great location, forward-thinking and friendly organisation.

    Qualifications: Must have GCSE/A-Level C or above in Maths, English, IT and Science and a passion for technology.

    Contact us for more details

    Location: Preston

    Salary: £250.00 per week

    Apply
    1st Line IT Support Apprentice (position closed) — APP689

    This is a great opportunity to earn money while you learn in a government funded apprenticeship which is suitable for an entry level candidate. The successful candidate will complete a Level 3 Infrastructure Technician Apprenticeship, whilst working in a professional office in Shenfield, Essex. They have a pool table, games machines, free breakfast, flexible breaks and have a work hard play hard mentality.

    They are looking to recruit a 1st line helpdesk analyst Apprentice for their growing company. The successful candidate will be working directly for the Managing Director and Operations Director. Our client are looking for a hardworking, organised individual who is flexible and willing to learn. A personal interest in IT/Technology along with the drive for self-improvement is critical in any candidate looking to apply for this role.

    As a 1st Line IT Support Apprentice your job includes:

    • Answering support desk calls
    • Remote troubleshooting
    • Fault finding
    • Managing and completing ServiceDesk tickets
    • On-site troubleshooting
    • Building PC’s and Laptops to specification

    What experience and skills do I need?

    You don’t need loads of professional experience in IT. However, you’ll need at least five GCSEs (or equivalent) at Grade C or above including Maths, English and IT / Science.

    We’re looking for an IT-enthusiast with the following skills:

    • Be flexible and adaptable
    • Good interpersonal Skills
    • Ability to multitask
    • Good organisational skills
    • Great communication skills
    • IT Skills
    • A strong and demonstrable interest in IT

    Your Accelerated training programme

    Firebrand offers a unique Advanced Level 3 IT Apprenticeship scheme. We provide the fastest award-winning IT training and certifications with on-going support - all with the ultimate goal of securing a long-term IT career.

    During your 15 month programme, Firebrand provides residential training at our distraction-free training centre. Our accelerated training means you'll achieve certifications with partners like ITIL and Microsoft faster, giving you more time to put your new skills into practice within a professional working environment. You'll also be recognised by the British Computer Society (BCS) for entry onto the register of IT Technicians, confirming SFIA level 3 professional competence.

    Future career prospects

    By working hard and demonstrating your ability, drive and commitment throughout your 15 month apprenticeship scheme, upon completion you will be offered a permanent contract ensuring you have further opportunities to continue growing within this exciting organisation.

    Benefits: Excellent development plan, long-term career prospects, great location, forward-thinking and friendly organisation.

    Qualifications: Must have GCSE/A-Level C or above in Maths, English, IT and Science and a passion for technology.

    Contact us for more details

    Location: Shenfield

    Salary: £250.00 per week

    Apply
    Apprentice Digital Marketing Assistant (position closed) — APP688

    Our client is recruiting for an Apprentice Digital Marketing Assistant to work for the Head of Marketing in the growing Marketing team. Day to day roles would include managing social media accounts, preparing and selecting photos for website marketing, writing small sections of text for web use and the candidate will be required to help with some administrative jobs.

    Who you'll work for

    You will work for the Head of Marketing within a growing Marketing team, for an accommodation provider covering the most vibrant and fashionable areas of London.

    As an Apprentice Digital Marketing Assistant, your job includes:

    • Assist the marketing manager and marketing team
    • Assist with the production of marketing materials and literature, such as web content, brochures and property photography
    • Write and proofread copy
    • Upload material to the website(s), social media pages, online libraries and marketing department databases
    • Help design and place advertisements and other promotional materials
    • Encourage other departments in the organisation to take part in promotional activity

    What experience and skills do I need?

    You don’t need loads of professional experience in IT. However, you’ll need at least five GCSEs (or equivalent) at Grade C or above including Maths, English and IT / Science.

    The ideal candidate will have basic experience within working or studying within marketing and they would be looking to learn more. The ideal candidate would have experience within marketing tools such as Photoshop and illustrator. They would be a keen social media user and have worked with both personal and business accounts previously on twitter and Facebook.

    Organisational skills: Marketing assistants have to work on multiple projects, meet deadlines and maintain a high level of accuracy.

    Excellent written and oral skills: Marketing assistants will be called upon to write online or hard copy content for campaigns, so you will need copywriting skills.

    IT skills: You will need proficiency in MS Office packages including outlook and Adobe PhotoShop.

    Great interpersonal skills: Marketing assistants need to build relationships with a wide variety of people. A personable manner, a proclivity for team-working and adaptability are all important

    The candidate would also have experience of working within an office atmosphere and be practised in using outlook as well as other office programs and procedures.

    Professional attitude: Willing to take on a challenge. Willing to work as part of a team.

    Your Accelerated training programme

    Firebrand offers a unique Advanced Level 3 IT Apprenticeship scheme. We provide the fastest award-winning IT training and certifications with on-going support - all with the ultimate goal of securing a long-term IT career.

    During your 15 month programme, Firebrand provides residential training at our distraction-free training centre. Our accelerated training means you'll achieve certifications with partners like CompTIA, ITIL and Microsoft faster, giving you more time to put your new skills into practice within a professional working environment. You'll also be recognised by the British Computer Society (BCS) for entry onto the register of IT Technicians, confirming SFIA level 3 professional competence.

    Future career prospects

    By working hard and demonstrating your ability, drive and commitment throughout your 15 month apprenticeship scheme, upon completion you may be offered a permanent contract ensuring you have further opportunities to continue growing within this exciting organisation.

    Benefits: Excellent development plan, long-term career prospects, great location, forward-thinking and friendly organisation.

    Qualifications: Must have GCSE/A-Level C or above in Maths, English, IT and Science and a passion for technology.

    Contact us for more details

    Location: Bethnal Green

    Salary: £200.00 per week

    Apply
    Apprentice Service Desk Analyst (position closed) — APP687

    A customer-facing 1st line support role whose main responsibilities include being the first port of call to all issues regarding the Service Desk, and troubleshooting desktop and network peripheral technical issues. Analysts will work closely with Service Desk Engineers in the effort to resolve support requests submitted by end users in a timely fashion – adhering to customer SLAs.

    As an Apprentice Service Desk Analyst, your job includes:

    • Act as the single point of contact for all communication with the Service Desk.
    • Receiving, logging, and managing support requests via phone, email, or otherwise.
    • Logging and maintaining all support requests to their Service Desk.
    • Take ownership of user issues and follow up the status of problems on behalf of the end user.
    • Managing asset and customer databases, tracking changes.
    • 1st line support – troubleshooting low-level technical issues.
    • Escalating any issue that is not resolvable to higher levels of support.
    • Maintain a high standard of customer service to all end-users and third party organisations; building and maintaining a strong rapport with all clients.
    • Assist in the maintaining of knowledge bases and contributing technical documentation to them.
    • Ensure company SLAs are upheld.
    • Work closely with Service Desk and Onsite Engineers to ensure a high standard of technical support.
    • Assist with the quoting and purchasing of consumables and other IT peripherals.
    • Compliance with Data Protection legislation at all times.
    • Compliance to their Health, Safety and Welfare Policy (HSW-POL-100) and Arrangements (HSW-ARR-100).
    • Manage the continuous conformance to safe working practises, ensuring adherence to Health & Safety legislation at all times.
    • Any other duties your line manager deems appropriate.

    What experience and skills do I need?

    You don’t need loads of professional experience in IT. However, you’ll need at least five GCSEs (or equivalent) at Grade C or above including Maths, English and IT / Science.

    We’re looking for an IT-enthusiast with:

    • Excellent verbal and written communication.
    • Excellent telephone manner.
    • Excellent organisational skills.
    • Commercial awareness
    • Ability to communicate at varying levels and with Customers, Suppliers and Staff alike.
    • Good problem solving skills.
    • Good organisation skills
    • To be able work as part of a team.
    • Be self-motivated and use own initiative
    • Excellent customer service skills

    You might also have (but don’t need):

    • Ability to troubleshoot Windows Desktops (7, 8, 8.1, 10)
    • Basic Active Directory knowledge to create and organise users/computers.

    Your Accelerated training programme

    Firebrand offers a unique Advanced Level 3 IT Apprenticeship scheme. We provide the fastest award-winning IT training and certifications with on-going support - all with the ultimate goal of securing a long-term IT career.

    During your 15 month programme, Firebrand provides residential training at our distraction-free training centre. Our accelerated training means you'll achieve certifications with partners like CompTIA, ITIL and Microsoft faster, giving you more time to put your new skills into practice within a professional working environment. You'll also be recognised by the British Computer Society (BCS) for entry onto the register of IT Technicians, confirming SFIA level 3 professional competence.

    Future career prospects

    By working hard and demonstrating your ability, drive and commitment throughout your 15 month apprenticeship scheme, upon completion you will be offered a permanent contract ensuring you have further opportunities to continue growing within this exciting organisation.

    Benefits: Excellent development plan, long-term career prospects, great location, forward-thinking and friendly organisation.

    Qualifications: Must have GCSE/A-Level C or above in Maths, English, IT and Science and a passion for technology.

    Contact us for more details

    Location: Hemel Hempstead

    Salary: £200.00 per week

    Apply
    First Line Support Apprentice (position closed) — APP686

    Are you an aspiring IT guru looking to step up and take your career to the next level? Razor sharp attention to detail but who can see the bigger picture and think logically? One of the world’s top 20 training companies is looking for a First Line Support apprentice to join their team.

    Who you’ll work for

    You’ll work alongside the support team and have the opportunity to really own your responsibilities. You’ll be the first line of support for external users, reporting to an enthusiastic IT Manager. This is a critical role responsible for being the first-line support for all employee IT requests. You’ll ensure our IT needs are met efficiently with a seamless customer experience through that channel as a First Line Support apprentice.

    As a First Line Support Apprentice, your job includes:

    • Installation of operating systems – manually and with imaging tools
    • Installation of software and applications onto PC’s, laptops and devices.
    • Installing hardware components into PC’s- RAM, Graphics cards, VGA/ DVI adapters etc.
    • Using case management tools, team working and time management.
    • Fault finding techniques.
    • Checking for Network connectivity.
    • Understanding and Applying IP addresses, Subnet masks
    • Remote access software administration
    • Connecting and configuration of PC’s onto a desktop location.
    • Activating and managing user licences.
    • Effective questioning and troubleshooting

    What experience and skills do I need?

    You don’t need loads of professional experience in IT. However, you’ll need at least five GCSEs (or equivalent) at Grade C or above including Maths, English and IT / Science.

    We’re looking for an IT-enthusiast with:

  • Great logic and solving problems
  • Organisational and communication skills
  • Experience working remotely
  • Skills in compiling & analysing data
  • The motivation to learn and improve processes
  • Attention to detail and the ability to see the bigger picture
  • You might also have (but don’t need):

  • Experience working in a helpdesk role
  • An approachable personality
  • A full, clean driving license
  • Your Accelerated training programme

    Firebrand offers a unique Advanced Level 3 IT Apprenticeship scheme. We provide the fastest award-winning IT training and certifications with on-going support - all with the ultimate goal of securing a long-term IT career.

    During your 15 month programme, Firebrand provides residential training at our distraction-free training centre. Our accelerated training means you'll achieve certifications with partners like CompTIA, ITIL and Microsoft faster, giving you more time to put your new skills into practice within a professional working environment. You'll also be recognised by the British Computer Society (BCS) for entry onto the register of IT Technicians, confirming SFIA level 3 professional competence.

    Future career prospects

    By working hard and demonstrating your ability, drive and commitment throughout your 15 month apprenticeship scheme, upon completion you will be offered a permanent contract ensuring you have further opportunities to continue growing within this exciting organisation.

    Benefits: Excellent development plan, long-term career prospects, great location, forward-thinking and friendly organisation.

    Qualifications: Must have GCSE/A-Level C or above in Maths, English, IT and Science and a passion for technology.

    Contact us for more details

    Location: Borehamwood

    Salary: £150.00 per week

    Apply
    Apprentice Infrastructure Technician (position closed) — APP685

    Are you an aspiring IT guru looking to step up and take your career to the next level? An exciting opportunity has arisen for an Apprentice Infrastructure Technician in Hayward’s Heath, West Sussex!

    Who you’ll work for

    Working for an award winning IT managed service provider you will to work within the service desk team to log, handle, resolve and escalate a number of IT issues

    As an Apprentice Infrastructure Technician, your job includes:

    • logging tickets using connectwise and managing these through to completion
    • resolving workbench related issues (new builds, imaging, installs etc)
    • resolving the occasional site visit issue (attending sites where required to install equipment)
    • Dealing with customers on a day to day basis both on the phone and in person
    • Working with colleagues to resolve a number of IT issues, escalating where necessary

    Due to business requirements, a full UK driving licence and access to your own vehicle is desirable.

    What experience and skills do I need?

    You don’t need loads of professional experience in IT. However, you’ll need at least five GCSEs (or equivalent) at Grade C or above including Maths, English and IT / Science.

    We’re looking for an IT-enthusiast with:

    • General interest in IT
    • Troubleshooting skills
    • Interest in technology
    • Confident
    • Professional
    • Approachable
    • Friendly
    • Willingness to learn
    • Experience in LAN, WAN
    • 1st/2nd line troubleshooting
    • Windows server

    You might also have (but don’t need):

    • Office 365 desirable but can be taught on the job.

    Your Accelerated training programme

    Firebrand offers a unique Advanced Level 3 IT Apprenticeship scheme. We provide the fastest award-winning IT training and certifications with on-going support - all with the ultimate goal of securing a long-term IT career.

    During your 15 month programme, Firebrand provides residential training at our distraction-free training centre. Our accelerated training means you'll achieve certifications with partners like CompTIA, ITIL and Microsoft faster, giving you more time to put your new skills into practice within a professional working environment. You'll also be recognised by the British Computer Society (BCS) for entry onto the register of IT Technicians, confirming SFIA level 3 professional competence.

    Future career prospects

    The apprentice has the opportunity to become full time in a specified and agreed role after completion.

    Benefits: Excellent development plan, long-term career prospects, great location, forward-thinking and friendly organisation.

    Qualifications: Must have GCSE/A-Level C or above in Maths, English, IT and Science and a passion for technology.

    Contact us for more details

    Location: West Sussex

    Salary: £200.00 per week

    Apply
    Apprentice Software Developer (position closed) — APP684

    We are looking for a driven individual wanting to develop their career as an Apprentice Software Developer working for reputable Lincolnshire based organisation. This is an excellent opportunity that offers an amazing long-term career! As part of a Higher Level 4 IT Apprenticeship, you’ll gain hands-on experience, industry recognised Microsoft, and ITIL qualifications all whilst earning.

    Who you’ll work for

    You will have the opportunity to work with the two owners of the company who possess many years of experience within Fresh Produce and Software Development. As the company grows, so will your career.

    The employer aims to be the most respected specialised software solution provider to solve traceability, compliance and supply chain management solutions in the fresh produce industry. They are a market leading supplier with customers throughout the UK and Europe, with a recognised brand that government bodies and major supermarkets would associate with a quality solution. They’re a trusted employer with a highly skilled and respected team at multiple office locations to better serve the customer base.

    As an Apprentice Software Developer, your job includes

    • Assist in the development of their Fresh Produce & Farming solution.
    • You will be involved with the design and development of bespoke software applications.
    • You will be working closely with other team members as well as business representatives from their clients and other third parties.
    • At times there will be a requirement to visit customer sites for either customer software support or to install and train on new applications.
    • There will also be the opportunity for assisting with the documentation of software specifications for new projects as requested by their customers.
    • There will be some telephone support for existing customers who may be experiencing problems on site or just need application advice.

    What experience and skills do I need?

    You don’t need loads of professional experience in IT. However, you’ll need at least five GCSEs (or equivalent) at Grade C or above including Maths, English and IT / Science. You’ll also possess a flexible attitude paired with the ability to perform under pressure. Although technically you’ll be passionate and demonstrate core IT skills that include knowledge of programming, our focus will be on your communication skills and ability to speak with clients. You’ll show a commitment to quality as well as a thorough approach to work.

    You might also have the following (but don’t need):

    • Understands stages of the software development lifecycle
    • Understands how teams work effectively to produce software and contributes appropriately
    • Developed a blog, mobile app, web application, website or be able to demonstrate your ability and passion within programming, development and design
    • Understands and responds to the business environment and business issues related to software development
    • Understands and operates effectively in their own business’s, their customers’ and the industry’s environments

    Your Accelerated training programme

    Firebrand offers a unique Higher Level 4 IT Apprenticeship scheme. We provide the fastest award-winning IT training and certifications with on-going support - all with the ultimate goal of securing a long-term IT career.

    During your 18 month programme, Firebrand provides residential training at our distraction-free training centre. Our accelerated training means you'll achieve certifications with partners like CompTIA, ITIL and Microsoft faster, giving you more time to put your new skills into practice within a professional working environment. You'll also be recognised by the British Computer Society (BCS) for entry onto the register of IT Technicians, confirming SFIA level 3 professional competence.

    Future career prospects

    By working hard and demonstrating your ability, drive and commitment throughout your 18 month apprenticeship scheme, upon completion you will be offered a permanent contract ensuring you have further opportunities to continue growing within this exciting organisation.

    Benefits: Excellent development plan, long-term career prospects, great location, forward-thinking and friendly organisation.

    Qualifications: Must have GCSE/A-Level C or above in Maths, English, IT and Science and a passion for technology.

    Contact us for more details

    Location: Lincolnshire

    Salary: £236.00 per week

    Apply
    Apprentice IT Support Analyst (position closed) — APP683

    Are you looking for an opportunity to join a progressive, exciting and fun place to work? Would you like to work in one of the best office environments in the country? Would you like to join as an entry-level Support Analyst with great prospects to show your capabilities?

    Who you’ll work for

    Founded in 1994, this fashionable British retailer has 100 stores in 33 countries. Due to continued growth, they are now looking to expand their current IT Team by appointing an Apprentice Support Analyst. Your role as an Apprentice Support Analyst will be to provide user support and customer service on company supported user applications and platforms. Troubleshoot problems and advise on the appropriate actions being a single point of contact for service desk.

    As an Apprentice Support Analyst, your job includes

    • Respond to requests for technical assistance by phone, email, electronically or in person
    • Diagnose and resolve technical faults with hardware and software related issues
    • Log all helpdesk interactions
    • Assign problems to correct resource
    • Morning checks
    • Working towards your level 3 apprenticeship

    What experience and skills do I need?

    Whilst a strong interest in technology paired with the ability to grasp technical concepts quickly and easily is important, our emphasis will be more on your personality, drive, and communication skills. You will need to balance many demands so being able to multi-task in a fun but intensive environment where issue prioritisation is a critical skill.

    We’re looking for an IT-enthusiast with the following qualities:

    • At least five GCSEs (or equivalent) at Grade C or above including Maths, English and either IT or Science.
    • Knowledge of Office 2007/10/13, Windows XP 7, 8 and 10
    • Basic networking, Printer and PC troubleshooting knowledge
    • Excellent documentation skills

    Your Accelerated training programme

    Firebrand offers a unique Advanced Level 3 IT Apprenticeship scheme. We provide the fastest award-winning IT training and certifications with on-going support - all with the ultimate goal of securing a long-term IT career.

    During your 15 month programme, Firebrand provides residential training at our distraction-free training centre. Our accelerated training means you'll achieve certifications with partners like CompTIA, ITIL and Microsoft faster, giving you more time to put your new skills into practice within a professional working environment. You'll also be recognised by the British Computer Society (BCS) for entry onto the register of IT Technicians, confirming SFIA level 3 professional competence.

    Future career prospects

    By working hard and demonstrating your ability, drive and commitment throughout your 15 month apprenticeship scheme, upon completion you will be offered a permanent contract ensuring you have further opportunities to continue growing within this exciting organisation.

    Benefits: Excellent development plan, long-term career prospects, great location, forward-thinking and friendly organisation.

    Qualifications: Must have GCSE/A-Level C or above in Maths, English, IT and Science and a passion for technology.

    Contact us for more details

    Location: London

    Salary: 200 to £269

    Apply
    Apprentice IT Support Analyst (position closed) — APP682

    Are you an aspiring IT guru looking to step up and take your career to the next level? An excellent opportunity has arisen for an Apprentice IT Support Analyst in Stockton-on-Tees!

    Who you’ll work for

    Reporting to the Managing Director you will be working for a leading supplier of Computer Software and Maintenance Services.

    As an Apprentice IT Support Analyst, your job includes

    • Level 1 Telephone Support
    • Level 1 Remote Support to existing customers
    • Pre-Installation of all software, this ranges from Microsoft Office to Bespoke software written by Active Documents Ltd
    • Setup and Pre-Installation of Servers prior to install
    • Basic hardware fault finding of faulty computer equipment
    • Software troubleshooting on Desktop PC’s
    • Virus and malicious software removal on Desktop Computers
    • Data backup
    • Research & Development into new technologies
    • Understanding and Developing internal systems
    • New Software & Update verification
    • General Office administration

    What experience and skills do I need?

    You don’t need loads of professional experience in IT. However, you’ll need at least five GCSEs (or equivalent) at Grade C or above including Maths, English and IT / Science.

    We’re looking for an IT-enthusiast with the following qualities:

    • Well mannered, personable
    • Keen to learn
    • Smart
    • Good communication skills
    • Fast Learner
    • Humble

    Your Accelerated training programme

    Firebrand offers a unique Advanced Level 3 IT Apprenticeship scheme. We provide the fastest award-winning IT training and certifications with on-going support - all with the ultimate goal of securing a long-term IT career.

    During your 15 month programme, Firebrand provides residential training at our distraction-free training centre. Our accelerated training means you'll achieve certifications with partners like CompTIA, ITIL and Microsoft faster, giving you more time to put your new skills into practice within a professional working environment. You'll also be recognised by the British Computer Society (BCS) for entry onto the register of IT Technicians, confirming SFIA level 3 professional competence.

    Future career prospects

    By working hard and demonstrating your ability, drive and commitment throughout your 15 month apprenticeship scheme, upon completion you will be offered a permanent contract ensuring you have further opportunities to continue growing within this exciting organisation.

    Benefits: Excellent development plan, long-term career prospects, great location, forward-thinking and friendly organisation.

    Qualifications: Must have GCSE/A-Level C or above in Maths, English, IT and Science and a passion for technology.

    Contact us for more details

    Location: Stockton-on-Tees

    Salary: 200 to £269

    Apply
    Cyber Security Apprentice — APP681

    An exciting opportunity has arisen for a Cyber Security Apprentice in Leeds!

    Who you’ll work for

    We are seeking a Cyber Security Apprentice to support our Sales team and Pre-Sales team within the UK region and wider EMEA team. The Pre-Sales function within the company is the technical sales team who are responsible for demonstrating our technology to potential customers, performing proof of concepts within customer environments or via our cloud platform and acting as a trusted advisor to both existing and potential clients.

    The role has been specifically created for a Cyber Security Apprentice who will work alongside the existing team of experienced Sales and Sales Engineering staff.

    As a Cyber Security Apprentice, your job includes

    • Maintain your own lab environment for demonstrations.
    • Provide support to both the technical and sales team.
    • Assess client’s needs and resources and recommend the appropriate solution.
    • Help drive proof of concepts.
    • Assist pre-sales team in the design, planning, and implementation of a Vulnerability and Privileged Account Management Solution.
    • Provide guidance to potential customers based on need and requirements.
    • Provide product demonstrations to both existing and potential clients
    • Assist in promoting sales to existing clients.
    • Utilise sales/marketing software packages – use customer relationship management software, including Salesforce, to support activities

    What experience and skills do I need?

    You don’t need loads of professional experience in IT. However, you’ll need at least five GCSEs (or equivalent) at Grade C or above including Maths, English and IT / Science.

    We’re looking for an IT-enthusiast with:

    • Working knowledge of Microsoft Server and Desktop operating systems including Roles and Features such as Active Directory, Exchange and DNS.
    • Working knowledge of the Unix/ Linux operating system, must be able to install and troubleshoot issues such as those with networking or configuration.
    • Understanding of networking and TCP/IP.
    • Knowledge of virtualisation technology such as VMWare or Hyper-V.
    • You have a technical brain and the ability to explain things to those who don’t.
    • You are flexible! You are a team player and excel individually as the situation dictates.
    • You ask “how we can, not why we can’t”.
    • You have a great sense of humour.
    • You pay good attention to detail.
    • You are passionate, optimistic, and energetic about technology.
    • You have good verbal communication skills.
    • You have good written communication skills.
    • You have an insatiable thirst for knowledge and improvement and the desire to grow in your role and with the company.
    • You are up to speed in the latest Cyber Security and Software trends… you work relentlessly to be innovative and stay relevant for the benefits of our customers, partners, employees, and the company.
    • You are proactive; a tenacious self-starter to the core.
    • You graciously give and receive feedback.
    • You like to win.

    You might also have (but don’t need):

    • Knowledge of Vulnerability scanning a bonus.
    • Knowledge of cloud technology such as AWS or Azure would be advantageous.

    Your Accelerated training programme

    Firebrand offers a unique Advanced Level 4 IT Apprenticeship scheme. We provide the fastest award-winning IT training and certifications with on-going support - all with the ultimate goal of securing a long-term IT career.

    During your 18 month programme, Firebrand provides residential training at our distraction-free training centre. Our accelerated training means you'll achieve certifications with partners like CompTIA, ITIL and Microsoft faster, giving you more time to put your new skills into practice within a professional working environment. You'll also be recognised by the British Computer Society (BCS) for entry onto the register of IT Technicians, confirming SFIA level 3 professional competence.

    Future career prospects

    By working hard and demonstrating your ability, drive and commitment throughout your 16 month apprenticeship scheme, upon completion you will be offered a permanent contract ensuring you have further opportunities to continue growing within this exciting organisation.

    Benefits: Excellent development plan, long-term career prospects, great location, forward-thinking and friendly organisation.

    Qualifications: Must have GCSE/A-Level C or above in Maths, English, IT and Science and a passion for technology.

    Contact us for more details

    Location: Leeds

    Salary: £250.00 per week

    Apply
    Apprentice Web and Application Software Developer (position closed) — APP680

    This is an exciting opportunity for a driven individual to accelerate their IT career as an Apprentice Web & Application Software Developer working for a London-based organisation. As part of a Higher Level 4 IT Apprenticeship, you’ll gain hands-on experience, industry recognised Microsoft, SCRUM and ITIL qualifications all whilst earning a decent salary

    Who you’ll work for

    The London based employer is a friendly, expanding and forward thinking Information Technology Organisation focused on delivering modern and innovative solutions. They are a provider of Managed Services to SMEs covering a broad range of services based around Internet Connectivity, Cloud Infrastructure, Networking & Security. Their Services include and are not limited to Internet Connectivity, Firewall, Server, Network Design and Deploy, Cloud Platform, Security Testing, Backup, DR/BC, Web Hosting, Email Hosting, Email Security, Encryption, Remote Access, Mobile Device Management, Consultancy and Web Development.

    Your role as an Apprentice Web & Application Software Developer will involve integrating and automating various IT Software Systems built on different platforms via APIs, Web Development with popular tools such as PHP, mySQL, C#, MS SQL and .NET. This is a new role and the successful candidate will help to shape the Software Development side of the business.

    As an Apprentice Web & Application Software Developer, your job includes:

    • Reviewing current systems
    • Presenting ideas for system improvements
    • Working closely with staff
    • Producing detailed specifications and writing the program codes
    • Testing the product in controlled, real situations before going live
    • Preparation of training manuals for users
    • Maintaining the systems once they are up and running

    What experience and skills do I need?

    You don’t need loads of professional experience in IT however, you will need at least five GCSEs (or equivalent) at Grade C or above including Maths, English and IT / Science.

    We’re looking for an IT-enthusiast with:

    • You’ll be a keen and enthusiastic software/web/app developer with a creative mind and attention to detail. You’ll be an analytical thinker with the ability to work independently and within groups.
    • Ideally, you’ll have experience in backend Programming, API, Restful, SOAP, Web Development, PHP, mySQL, Wordpress, C#/.NET
    • Some networking knowledge would be beneficial
    • Knowledge of automation scripting is advantageous
    • You’ll have the ability to create flow charts and strong communication skills
    • Most importantly, you’ll have loads of enthusiasm in the field of IT and software development

    Your Accelerated training programme

    Firebrand offers a unique Higher Level 4 IT Apprenticeship scheme. We provide the fastest award-winning IT training and certifications with on-going support - all with the ultimate goal of securing a long-term IT career. During your 18 month programme, Firebrand provides residential training at our distraction-free training centre. Our accelerated training means you'll achieve certifications with partners like CompTIA, ITIL and Microsoft faster, giving you more time to put your new skills into practice within a professional working environment. You'll also be recognised by the British Computer Society (BCS) for entry onto the register of IT Technicians, confirming SFIA level 3 professional competence.

    Future career prospects

    By working hard and demonstrating your ability, drive and commitment throughout your 18 month apprenticeship scheme, upon completion you may be offered a permanent contract ensuring you have further opportunities to continue growing within this exciting organisation.

    Benefits: Excellent development plan, long-term career prospects, great location, forward-thinking and friendly organisation.

    Qualifications: Must have GCSE/A-Level C or above in Maths, English, IT and Science and a passion for technology.

    Contact us for more details

    Location: London

    Salary: £250.00 per week

    Apply
    Apprentice Network Engineer — APP679

    This is an exciting opportunity to work for a London based organisation as an Apprentice Desktop Engineer. As part of an Apprenticeship, you’ll gain the opportunity to develop your skills, knowledge and experience within a forward-thinking organisation all whilst earning a decent salary.

    Who you’ll work for

    The London based employer is a friendly, expanding and forward thinking Information Technology Organisation focused on delivering modern and innovative solutions. They are a provider of Managed Services to SMEs covering a broad range of services based around Internet Connectivity, Cloud Infrastructure, Networking & Security. Their Services include and are not limited to Internet Connectivity, Firewall, Server, Network Design and Deploy, Cloud Platform, Security Testing, Backup, DR/BC, Web Hosting, Email Hosting, Email Security, Encryption, Remote Access, Mobile Device Management, Consultancy and Web Development.

    The role of Apprentice Network Engineer will include designing, implementing and maintaining On-Prem and Customer Network Equipment. You will be exposed to Hardware/Software from various vendors and have a strong focus on problem solving and modular thinking. The candidate should be competent working on Managed Switches, Firewalls, Wireless Devices, Servers, Cloud Platforms and Backup Systems.

    As an Apprentice Network Engineer, your job includes:

    • DDay-to-Day Monitoring and Troubleshooting of Network Devices and Services
    • Proactive Maintenance of Network Devices i.e. Firmware/Patches
    • Client On-site Installations
    • Communication with Clients
    • 3rd Line Technical Support for the Desktop Helpdesk
    • Planning future improvements
    • Supervising helpdesk staff
    • Staying up to date and making sure all IT meets industry standards
    • Investigating new technologies and making recommendations with cost proposals

    What experience and skills do I need?

    You don’t need loads of professional experience in IT however, you will need at least five GCSEs (or equivalent) at Grade C or above including Maths, English and IT / Science.

    We’re looking for an IT-enthusiast with:

    • Knowledge of Switcing and Security Concepts
    • Understanding of SonicWall, Fortinet, HP Switch, Server 2012, CLI based Switches, Monitoring Systems, Backup Systems, AWS/Azure
    • Favourable Cisco Switch, Huawei Switch, Server 2016, Extreme Networks, Juniper, Storagecraft, Powershell
    • Any Vendor Specific Certifications a bonus
    • Good at problem solving
    • Good at organising and multitasking
    • Able to explain technical problems in a simple terms
    • Work well with people
    • A dedication to continually update knowledge
    • A clear understanding of the employer’s particular systems

    Your Accelerated training programme

    Firebrand offers a unique Higher Level 4 IT Apprenticeship scheme. We provide the fastest award-winning IT training and certifications with on-going support - all with the ultimate goal of securing a long-term IT career. During your 18 month programme, Firebrand provides residential training at our distraction-free training centre. Our accelerated training means you'll achieve certifications with partners like CompTIA, ITIL and Microsoft faster, giving you more time to put your new skills into practice within a professional working environment. You'll also be recognised by the British Computer Society (BCS) for entry onto the register of IT Technicians, confirming SFIA level 3 professional competence.

    Future career prospects

    By working hard and demonstrating your ability, drive and commitment throughout your 18 month apprenticeship scheme, upon completion you may be offered a permanent contract ensuring you have further opportunities to continue growing within this exciting organisation.

    Benefits: Excellent development plan, long-term career prospects, great location, forward-thinking and friendly organisation.

    Qualifications: Must have GCSE/A-Level C or above in Maths, English, IT and Science and a passion for technology.

    Contact us for more details

    Location: London

    Salary: £250.00 per week

    Apply
    Apprentice Desktop Engineer — APP678

    This is an exciting opportunity to work for a London based organisation as an Apprentice Desktop Engineer. As part of an Apprenticeship, you’ll gain the opportunity to develop your skills, knowledge and experience within a forward-thinking organisation all whilst earning a decent salary.

    Who you’ll work for

    The London based employer is a friendly, expanding and forward thinking Information Technology Organisation focused on delivering modern and innovative solutions. They are a provider of Managed Services to SMEs covering a broad range of services based around Internet Connectivity, Cloud Infrastructure, Networking & Security. Their Services include and are not limited to Internet Connectivity, Firewall, Server, Network Design and Deploy, Cloud Platform, Security Testing, Backup, DR/BC, Web Hosting, Email Hosting, Email Security, Encryption, Remote Access, Mobile Device Management, Consultancy and Web Development.

    Your role as an Apprentice Desktop Engineer will involve shadowing Senior Network/Desktop Engineers to gaining hands-on experience. You will be expected to visit client sites and assist with their on-site desktop and network systems and perform basic IT duties. Over time, you will gain experience and training to move to a Senior Engineer Role.

    As an Apprentice Desktop Engineer, your job includes:

    • Day-to-Day Monitoring and Troubleshooting of Network Devices and Services
    • Proactive Maintenance of Network Devices i.e. Firmware/Patches
    • Communication with Clients
    • 1st/2nd Line Technical Support for the Desktop Helpdesk
    • Staying up to date with IT Technologies
    • Client On-site Installations

    What experience and skills do I need?

    You don’t need loads of professional experience in IT however, you will need at least five GCSEs (or equivalent) at Grade C or above including Maths, English and IT / Science.

    We’re looking for an IT-enthusiast with:

  • Enthusiasm with the ability to work on your own.
  • Personal Interest in IT and New Technologies
  • Strong Communication and Written Skills
  • Presentable
  • Knowledge of Networks and small scale Network Deployments
  • Understanding of Internet Technologies and Routers
  • Capable of Installing Operating Systems
  • Any Vendor Specific Certifications a bonus
  • Good at problem solving
  • Good at organising and multitasking
  • Able to explain technical problems in a simple terms
  • Work well with people
  • A dedication to continually update knowledge
  • A clear understanding of the employer’s particular systems
  • Your Accelerated training programme

    Firebrand offers a unique Level 3 IT Apprenticeship scheme. We provide the fastest award-winning IT training and certifications with on-going support - all with the ultimate goal of securing a long-term IT career. During your 15 month programme, Firebrand provides residential training at our distraction-free training centre. Our accelerated training means you'll achieve certifications with partners like CompTIA, ITIL and Microsoft faster, giving you more time to put your new skills into practice within a professional working environment. You'll also be recognised by the British Computer Society (BCS) for entry onto the register of IT Technicians, confirming SFIA level 3 professional competence.

    Future career prospects

    By working hard and demonstrating your ability, drive and commitment throughout your 15 month apprenticeship scheme, upon completion you may be offered a permanent contract ensuring you have further opportunities to continue growing within this exciting organisation.

    Benefits: Excellent development plan, long-term career prospects, great location, forward-thinking and friendly organisation.

    Qualifications: Must have GCSE/A-Level C or above in Maths, English, IT and Science and a passion for technology.

    Contact us for more details

    Location: London

    Salary: £250.00 per week

    Apply
    Apprentice IT Support Engineer (position closed) — APP677

    This is an amazing opportunity for an IT enthusiast to start your career working for a London based organisation who’s been awarded the World Cloud Partner of the Year award for their cutting edge Cloud solutions. As part of a Level 3 IT Apprenticeship, you’ll gain hands-on experience, training towards industry recognised Microsoft, CompTIA and ITIL qualifications all whilst earning

    Who you’ll work for

    Their main office is based in Vauxhall, London and they service the world with their solutions. Their mission is to provide the highest level of IT services and solutions that meet the need of their clients. They deliver various services ranging from IT Support, Office 365 Consultancy, Microsoft Azure consultancy, Disaster Recovery, Off-site Backup, Managed Print Services and VoIP.

    What you'll be doing as an Apprentice IT Support Engineer

    Your role as an Apprentice IT Support Engineer is to provide 1st, 2nd and 3rd Line (this level depends on skill sets) Telephone Helpdesk and Field support to internal and external customers and to ensure they meet Service Targets and Service Levels. You will assist in the implementation of projects or other technical services when requested as well as visit customer sites and fix support call as required.

    • Follow standard working practices
    • Provide Helpdesk technical support to customers
    • Log, Analyse and fix support cases, escalating as required
    • Complete a Needs Analysis when necessary
    • Provide technical recommendations
    • Regularly update cases on the system
    • Regularly update customers of case statuses
    • Build PC’s and configure other equipment and software
    • Install PC’s and other equipment and software
    • Provide User Orientation training
    • Update the asset database
    • Write and maintain procedures
    • Follow assigned procedures
    • Set up email and user accounts
    • Liaise with 3rd party suppliers
    • Provide analysis and research for new services when requested
    • Monitor event logs and server usage
    • Assist on the implementation of projects and new tech services

    What experience and skills do I need?

    You don’t need loads of professional experience in IT. However, you’ll need at least five GCSEs (or equivalent) at Grade C or above including Maths, English and IT / Science.

    We’re looking for an IT-enthusiast with:

    • Passion for IT
    • Customer facing
    • Good telephone manner

    Your Accelerated training programme:

    Firebrand offers a unique Advanced Level 3 IT Apprenticeship scheme. We provide the fastest award-winning IT training and certifications with on-going support - all with the ultimate goal of securing a long-term IT career. During your 15 month programme, Firebrand provides residential training at our distraction-free training centre. Our accelerated training means you'll achieve certifications with partners like CompTIA, ITIL and Microsoft faster, giving you more time to put your new skills into practice within a professional working environment. You'll also be recognised by the British Computer Society (BCS) for entry onto the register of IT Technicians, confirming SFIA level 3 professional competence.

    Future career prospects:

    By working hard and demonstrating your ability, drive and commitment throughout your 15 month apprenticeship scheme, upon completion you may be offered a permanent contract ensuring you have further opportunities to continue growing within this exciting organisation.

    Benefits: Excellent development plan, long-term career prospects, great location, forward-thinking and friendly organisation.

    Qualifications: Must have GCSE/A-Level C or above in Maths, English, IT and Science and a passion for technology.

    Contact us for more details

    Location: London

    Salary: £150.00 per week

    Apply
    Apprentice IT Service Desk Analyst (position closed) — APP676

    An exciting opportunity has arisen for 2 Apprentice IT Service Desk Analysts in Birmingham!

    Who you’ll work for

    The IT Services team provides support for a wide range of technical services in support of the College’s teaching, pastoral and administrative activities. The team has a complete focus on providing excellent customer service in support of the College’s strategic objective – “Raising Aspirations for Successful Futures”.

    Reporting directly to the IT Services Manager. In the absence of the IT Services Manager, reporting to the IT Service Desk Supervisor.

    As an Apprentice IT Service Desk Analyst, your job includes but is not limited to:

    • Provide first line technical support of hardware, software and network infrastructure.
    • Answer support queries face to face, by phone and email.
    • Respond to user queries concerning data, functionality and system performance ensuring that issues are resolved or escalated to ensure an effective resolution.
    • Provide a responsive and high-quality customer service experience for all support queries, adhering to the departments service management principles.
    • Log all calls accurately in the service desk.
    • Update and maintain records in the service desk system.
    • Keep users informed on the status and progress of faults.
    • Monitor and escalate calls in accordance with service levels.
    • Help train users on IT systems and services.
    • Create and maintain documentation.
    • Explain and illustrate computer replaced issues in a jargon-free manner to non-it users.
    • Carry out basic hardware maintenance and repairs.
    • Ensure that all systems are up to date with software and service packs.
    • Configure mobile / tablet devices.
    • Test systems prior to dispatch or installation.
    • Replace consumable items such as printer toner.
    • Aid the reprographics department where required.
    • Provide support for internal and external College events.

    What experience and skills do I need?

    You don’t need loads of professional experience in IT. However, you’ll need at least five GCSEs (or equivalent) at Grade C or above including Maths, English and IT / Science.

    We’re looking for an IT-enthusiast with:

    • Strong MS Office skills (Word, Outlook, Excel, PowerPoint)
    • Operational knowledge of ICT hardware and software
    • Operational knowledge of Windows-based systems and browsers (Internet Explorer, Chrome etc).
    • Working knowledge of mobile devices – Android / Windows / Apple
    • Basic understanding of Internet and networking

    You might also have (but don’t need):

    • A good level of English writing and speaking is essential
    • High level of attention to detail
    • Excellent verbal and written skills
    • Ability to multi-task and prioritise a varied and changing workload
    • Able to work as part of a team
    • Excellent time management and organisation skills
    • High level of numeracy
    • Hard working, punctual and reliable
    • Works well under pressure
    • Excellent customer skills and telephone manner
    • Highly motivated and have the drive to succeed
    • Keen to learn and develop new skills/knowledge
    • Positive and enthusiastic attitude
    • Has initiative and problem-solving skills
    • Self-starter with the ability to work with minimum supervision
    • Flexible and adaptable approach to working in a time of rapid change
    • Looking to gain experience and a long-term career in the IT industry
    • Willingness to learn and work towards professional industry certifications

    Your Accelerated training programme

    Firebrand offers a unique Advanced Level 3 IT Apprenticeship scheme. We provide the fastest award-winning IT training and certifications with on-going support - all with the ultimate goal of securing a long-term IT career.

    During your 18 month programme, Firebrand provides residential training at our distraction-free training centre. Our accelerated training means you'll achieve certifications with partners like CompTIA, ITIL and Microsoft faster, giving you more time to put your new skills into practice within a professional working environment. You'll also be recognised by the British Computer Society (BCS) for entry onto the register of IT Technicians, confirming SFIA level 3 professional competence.

    Future career prospects

    By working hard and demonstrating your ability, drive and commitment throughout your 18 month apprenticeship scheme, upon completion you may be offered a permanent contract ensuring you have further opportunities to continue growing within this exciting organisation.

    Benefits: Excellent development plan, long-term career prospects, great location, forward-thinking and friendly organisation.

    Qualifications: Must have GCSE/A-Level C or above in Maths, English, IT and Science and a passion for technology.

    Contact us for more details

    Location: Birmingham

    Salary: £200 per week

    Apply
    Apprentice Digital Marketer (position closed) — APP675

    Our client is a growing SEO agency with a young staff based in Wimbledon. They’re looking for a creative marketing enthusiast to join an existing team of 2 outreach and content writers.

    As an Apprentice Digital Marketer, your job includes:

    • Researching potential websites to build relationships with using Google, Back Link Analysis, Twitter, Facebook, Linkdex and so on
    • Contacting desired websites on an ongoing basis to pitch stories in order to gain coverage with SEO beneficial links
    • Working towards targets - e.g. 6 pieces of coverage with SEO links/day
    • Updating and maintaining in good condition the link development mastersheet containing the contact details, SEO and Social Media metrics of all websites we have researched and contacted for the UK.
    • Create 1 blog post per day (minimum) - Research engaging and relevant social media content and share it on our social media platforms
    • Create engaging and on brand social media content and publish it
    • Research influencers in the social media space and engage with them in order to build relationships with them
    • Research blogger events for the team members to attend to on a rota basis with the aim of networking
    • Support the team in any event planning activities where it' s required
    • Content writing on a range of topics to regularly update 2000 websites
    • Basic use of HTML to develop template sites / Dreamweaver
    • Building blogs / Wordpress
    • Producing websites at speed with minimum supervision
    • Using Dreamweaver / Photoshop
    • Adding links to clients where relevant within website content

    What experience and skills do I need?

    You don’t need loads of professional experience in IT. However, you’ll need at least five GCSEs (or equivalent) at Grade C or above including Maths, English and IT / Science. Compulsory - English GCSE; B or Higher

    The key skills he/she will be able to develop as part of their team are:

    • Manage a WordPress blog
    • Copywriting
    • Blogger outreach
    • Backlink analysis
    • Basic SEO knowledge
    • Basic Excel knowledge
    • Work against deadlines, project management, budget managing
    • The ideal candidate will be highly creative

    Personal skills, experience:

    • Excellent written English
    • A passion for Digital Marketing
    • A positive attitude

    Your Accelerated training programme

    Firebrand offers a unique Advanced Level 3 IT Apprenticeship scheme. We provide the fastest award-winning IT training and certifications with on-going support - all with the ultimate goal of securing a long-term IT career.

    During your 15 month programme, Firebrand provides residential training at our distraction-free training centre. Our accelerated training means you'll achieve certifications with partners like CompTIA, ITIL and Microsoft faster, giving you more time to put your new skills into practice within a professional working environment. You'll also be recognised by the British Computer Society (BCS) for entry onto the register of IT Technicians, confirming SFIA level 3 professional competence.

    Future career prospects

    By working hard and demonstrating your ability, drive and commitment throughout your 15 month apprenticeship scheme, upon completion you will be offered a permanent contract ensuring you have further opportunities to continue growing within this exciting organisation.

    Benefits: Excellent development plan, long-term career prospects, great location, forward-thinking and friendly organisation.

    Qualifications: Must have GCSE/A-Level C or above in Maths, English, IT and Science and a passion for technology.

    Contact us for more details

    Location: London

    Salary: £173.00 per week

    Apply
    Apprentice IT Technician (position closed) — APP674

    Are you an aspiring IT guru looking to step up and take your career to the next level? Razor sharp attention to detail but who can see the bigger picture and think logically? A global provider of Cloud Solutions & Services is looking for an IT technician apprentice to join their team.

    Who you’ll work for

    Our client is a global provider of Cloud Solutions & Services to SME businesses.

    Key Duties

    • Assist and be part of IT 1st Line Support;
    • Assist/carry out the planned installation & testing of new hardware and software;
    • Diagnose and resolve network, software and hardware faults;
    • Performing routine maintenance and upgrades;
    • Administer and support our bespoke software;
    • Liaise as necessary with our branches;
    • Perform other reasonable duties as requested

    What experience and skills do I need?

    • Passion for IT
    • Able to meet deadlines
    • Able to communicate effectively with customers over the phone and in person

    Skills required for this apprenticeship:

  • Excellent communication skills
  • Commitment to ongoing training
  • Punctual
  • Reliable
  • Qualifications required:

    You don’t need loads of professional experience in IT. However, you’ll need at least five GCSEs (or equivalent) at Grade C or above including Maths, English and IT / Science.

    Your Accelerated training programme

    Firebrand offers a unique Advanced Level 3 IT Apprenticeship scheme. We provide the fastest award-winning IT training and certifications with on-going support - all with the ultimate goal of securing a long-term IT career.

    During your one-year programme, Firebrand provides residential training at our distraction-free training centre. Our accelerated training means you'll achieve certifications with partners like CompTIA, ITIL and Microsoft faster, giving you more time to put your new skills into practice within a professional working environment. You'll also be recognised by the British Computer Society (BCS) for entry onto the register of IT Technicians, confirming SFIA level 3 professional competence.

    Future career prospects

    By working hard and demonstrating your ability, drive and commitment throughout your 15-month apprenticeship scheme, upon completion you will be offered a permanent contract ensuring you have further opportunities to continue growing within this exciting organisation.

    Benefits: Excellent development plan, long-term career prospects, great location, forward-thinking and friendly organisation.

    Qualifications: Must have GCSE/A-Level C or above in Maths, English, IT and Science and a passion for technology.

    Contact us for more details

    Location: London

    Salary: £200.00 per week

    Apply
    IT Support Apprentice - First Line (position closed) — APP673

    Are you an aspiring IT guru looking to step up and take your career to the next level? Razor sharp attention to detail but who can see the bigger picture and think logically? One of the world’s top 20 training companies is looking for a First Line Support apprentice to join their team.

    Who you’ll work for

    You’ll work alongside an IT Manager and within the engineering team and have the opportunity to really own your responsibilities.

    You’ll be the first line of support for external users, reporting to an enthusiastic IT Manager. This is a critical role responsible for being the first-line support for all employee IT requests. You’ll ensure our IT needs are met efficiently with a seamless customer experience through that channel as a First Line Support apprentice.

    You’ll be the first line of support for external users, reporting to the IT Director, your role will be handling incoming calls and responding to incidents from email, web chat and phone. This is a critical role responsible for being the first-line support for all employee IT requests. You’ll ensure our IT needs are met efficiently with a seamless customer experience through that channel as a First Line Support apprentice.

    As a First Line Support Apprentice, your job includes:

    • Installation of operating systems – manually and with imaging tools
    • Installation of software and applications onto PC’s, laptops and devices.
    • Installing hardware components into PC’s- RAM, Graphics cards, VGA/ DVI adapters etc.
    • Using case management tools, team working and time management.
    • Fault finding techniques.
    • Exposure to Server software 2003-2016, Active Directory
    • Remote access software administration
    • Connecting and configuration of PC’s onto a desktop location.
    • Server Building
    • Effective questioning and troubleshooting
    • User Application Support

    What experience and skills do I need?

    You don’t need loads of professional experience in IT. However, you’ll need at least five GCSEs (or equivalent) at Grade C or above including Maths, English and IT / Science.

    We’re looking for an IT-enthusiast with:

    • Great logic and solving problems
    • Organisational and communication skills
    • Experience working remotely
    • Skills in compiling & analysing data
    • The motivation to learn and improve processes
    • Attention to detail and the ability to see the bigger picture

    You might also have (but don’t need):

    • Experience working in a helpdesk role
    • An approachable personality
    • A full, clean driving license
    • Experience in HTMP and front-end development knowledge

    Your Accelerated training programme

    Firebrand offers a unique Advanced Level 3 IT Apprenticeship scheme. We provide the fastest award-winning IT training and certifications with on-going support - all with the ultimate goal of securing a long-term IT career.

    During your 15 month programme, Firebrand provides residential training at our distraction-free training centre. Our accelerated training means you'll achieve certifications with partners like CompTIA, ITIL and Microsoft faster, giving you more time to put your new skills into practice within a professional working environment. You'll also be recognised by the British Computer Society (BCS) for entry onto the register of IT Technicians, confirming SFIA level 3 professional competence.

    Future career prospects

    By working hard and demonstrating your ability, drive and commitment throughout your 15 month apprenticeship scheme, upon completion you will be offered a permanent contract ensuring you have further opportunities to continue growing within this exciting organisation.

    Benefits: Excellent development plan, long-term career prospects, great location, forward-thinking and friendly organisation.

    Qualifications: Must have GCSE/A-Level C or above in Maths, English, IT and Science and a passion for technology.

    Contact us for more details

    Location: Peterborough

    Salary: £150.00 per week

    Apply
    Apprentice Microsoft CRM Helpdesk Agent (position closed) — APP671

    This is an excellent opportunity to join this Milton Keynes based CRM consultancy business where you'll get stuck into handling support issues and all things Microsoft Dynamics CRM. As part of an IT Apprenticeship, you’ll gain hands-on experience, training towards industry recognised qualifications all whilst earning.

    Who you’ll work for

    Our client are a CRM consultancy specialising in the Microsoft Dynamics CRM for the Office 365 platform. They are based in Milton Keynes and provide CRM consultancy, implementation, migration and Microsoft Dynamics CRM training services.

    With over 20 years’ experience of implementing a wide variety of CRM solutions they help companies to explore the benefits of the Microsoft Dynamics CRM platform. Often companies outgrow their existing system (such as Act! GoldMine or an Access development) and require a more powerful and flexible solution.

    Day in the life & core values

    As an Apprentice Microsoft CRM Helpdesk Agent, your job includes:

    • Handling support issues and resolving technical enquiries
    • Customisation and configuration of Microsoft Dynamics CRM
    • Data Migration
    • Report development
    • CRM Requirements Analysis and System Design
    • Customisation and Configuration of Microsoft Dynamics and associated applications
    • Data migration of legacy applications into Microsoft Dynamics
    • Report & Document Development
    • End and key user training
    • Ongoing support

    What experience and skills do I need?

    You don’t need loads of professional experience in IT. However, you’ll need at least five GCSEs (or equivalent) at Grade C or above including Maths, English and IT / Science.

    We’re looking for an IT-enthusiast with:

    • Good written and oral communication
    • Good interpersonal skills
    • Motivated to learn and be part of a small team
    • Some level of IT experience/computer programming skills
    • Driving Licence is desirable although not mandatory but must live near to Milton Keynes
    • You might also have (but don’t need):

      • General experience or desire to learn IT skills
      • Experience in products in the Microsoft stack e.g. Windows, SQL, Office products and in particular good Excel skills.
      • Knowledge of HTML, Java Script, .NET
      • Microsoft infrastructure e.g. servers and networking

      Your Accelerated training programme

      Firebrand offers a unique Higher Level 4 IT Apprenticeship scheme. We provide the fastest award-winning IT training and certifications with on-going support - all with the ultimate goal of securing a long-term IT career.

      During your two-year programme, Firebrand provides residential training at our distraction-free training centre. Our accelerated training means you'll achieve certifications with partners like CompTIA, ITIL and Microsoft faster, giving you more time to put your new skills into practice within a professional working environment. You'll also be recognised by the British Computer Society (BCS) for entry onto the register of IT Technicians, confirming SFIA level 3 professional competence.

      Future career prospects

      By working hard and demonstrating your ability, drive and commitment throughout your 18-month apprenticeship scheme, upon completion you could be offered a permanent contract ensuring you have further opportunities to continue growing within this exciting organisation.

    Benefits: Excellent development plan, long-term career prospects, great location, forward-thinking and friendly organisation.

    Qualifications: Must have GCSE/A-Level C or above in Maths, English, IT and Science and a passion for technology.

    Contact us for more details

    Location: Milton Keynes

    Salary: £250.00 per week

    Apply
    Apprentice Service Desk Analyst (position closed) — APP670

    Having secured an extensive O365 client base with large enterprise customers around the world, this employer is currently looking to expand their London based service desk with an Apprentice Service Desk Analyst.

    This is a busy environment supporting in excess of 30,000 O365 users across a number of key customers, which is ideally suited for people wanting to progress from 1st line to enhancing 2nd line skillsets. You shall be responsible for incident and request (post initial ticket triage) management.

    As a 0365 Service Desk Analyst Apprentice, your job includes:

    • Learn and resolve incoming Service Desk incidents and requests (post customer service desk triage), assisting users and stakeholders in a courteous and professional manner.
    • Following ticketing processes accurately with attention to detail. This information shall be used for extensive reporting and customer feedback.
    • Working intricately with the customers’ in-house service desk and providing training to common issue management.
    • Being part for daily “stand-ups” to ensure communication and focus.
    • Knowing when and how to pass on escalations.
    • Learn to be technically competent when resolving O365 issues.
    • Where appropriate, perform customer follow-ups to gather further information on Service Desk requests.

    What experience and skills do I need?

    You don’t need loads of professional experience in IT. However, you’ll need at least five GCSEs (or equivalent) at Grade C or above including Maths, English and IT / Science. The ideal candidate/s will have an awareness of O365, particularly around Mail, Skype for Business and SharePoint.

    We’re looking for an IT-enthusiast with:

    • Ability to adapt to constantly shifting priorities
    • Ability to communicate well internally when escalating tasks and helping them to understand the business impact and urgency of an incident
    • Must be able to learn, understand, and apply new technologies

    You might also have (but don’t need):

    • Knowledge of ITIL best practices.

    Your Accelerated training programme

    Firebrand offers a unique Advanced Level 3 IT Apprenticeship scheme. We provide the fastest award-winning IT training and certifications with on-going support - all with the ultimate goal of securing a long-term IT career.

    During your one-year programme, Firebrand provides residential training at our distraction-free training centre. Our accelerated training means you'll achieve certifications with partners like CompTIA, ITIL and Microsoft faster, giving you more time to put your new skills into practice within a professional working environment. You'll also be recognised by the British Computer Society (BCS) for entry onto the register of IT Technicians, confirming SFIA level 3 professional competence.

    Future career prospects

    By working hard and demonstrating your ability, drive and commitment throughout your 12-18 month apprenticeship scheme, upon completion you will be offered a permanent contract ensuring you have further opportunities to continue growing within this exciting organisation.

    Benefits: Excellent development plan, long-term career prospects, great location, forward-thinking and friendly organisation.

    Qualifications: Must have GCSE/A-Level C or above in Maths, English, IT and Science and a passion for technology.

    Contact us for more details

    Location: Richmond

    Salary: £250 per week

    Apply
    Apprentice IT Support Analyst (position closed) — APP669

    Are you an aspiring IT guru looking to step up and take your career to the next level? As an Apprentice IT Support Analyst you will be working as part of the Operations department within the Support Operations function for Service Desk/1st Line Support.

    You’ll be working in our client's IT department, reporting to their enthusiastic IT Director. This is a critical role responsible for being the first-line support for all employee IT requests. You’ll ensure their IT needs are met efficiently with a seamless customer experience through that channel as an Apprentice IT Support Analyst.

    What you'll be doing as an Apprentice IT Support Analyst

    The role will include but will not be limited to the following tasks:

    • Taking First Line Support Calls from Customers and Partners
    • Logging Issues and tracking Cases in Salesforce.com (CRM)
    • Troubleshooting Issues raised by Customers
    • Running reports to show case management performance
    • Providing help and advice to customers using our organisation's technical and operational products or services.
    • Investigating and solving problems, which may be complex or long-standing problems that have been passed on by other parties.
    • Analysing statistics or other data to produce reports and Management Information.
    • Producing written information for customers, often involving use of computer packages/software.
    • Developing intellectual/technical capital for customers and internal use.
    • Maintaining an excellent knowledge of the organisation's products and services to support all our customer needs and keeping up to date with changes.
    • Keeping ahead of developments in technologies and customer service by reading relevant journals, going to meetings and attending courses.
    • Supporting customers both in hours and out of hours (weekend) on a Rota basis.

    What experience and skills do I need?

    You don’t need loads of professional experience in IT. However, you’ll need at least five GCSEs (or equivalent) at Grade C or above including Maths, English and IT / Science.

    • Verbal and written communication skills are essential.
    • You must be able to meet deadlines.
    • Tech Savvy.
    • Hungry with the right attitude and approach.
    • Displays elements of maturity.
    • Display a willingness to learn and grow within the company.
    • Trustworthy.
    • Responsible.
    • ‘Hands on’ individual.
    • Pays close attention to detail.
    • Exposure and competency in Microsoft applications.

    Your Accelerated training programme

    Firebrand offers a unique Advanced Level 3 IT Apprenticeship scheme. We provide the fastest award-winning IT training and certifications with on-going support - all with the ultimate goal of securing a long-term IT career.

    During your 12 month programme, Firebrand provides residential training at our distraction-free training centre. Our accelerated training means you'll achieve certifications with partners like CompTIA, ITIL and Microsoft faster, giving you more time to put your new skills into practice within a professional working environment. You'll also be recognised by the British Computer Society (BCS) for entry onto the register of IT Technicians, confirming SFIA level 3 professional competence.

    Future career prospects

    By working hard and demonstrating your ability, drive and commitment throughout your 12-18 month apprenticeship scheme, upon completion you may be offered a permanent contract ensuring you have further opportunities to continue growing within this exciting organisation.

    Benefits: Excellent development plan, long-term career prospects, great location, forward-thinking and friendly organisation.

    Qualifications: Must have GCSE/A-Level C or above in Maths, English, IT and Science and a passion for technology.

    Contact us for more details

    Location: Richmond

    Salary: 200 to £269

    Apply
    Apprentice Web Developer (position closed) — APP668

    Are you passionate about IT, possess strong communication skills and looking to start and develop your career in the exciting world of technology? If so, a Middlesex based IT solutions provider are looking for an Apprentice Web Developer to support their expanding organisation. As part of an IT Apprenticeship, you’ll gain hands-on experience, training towards industry recognised qualifications all whilst earning.

    Who you’ll work for

    The Middlesex based employer is an award winning managed IT services and support provider who specialise in providing end-to-end solutions for a large portfolio of customers. Based in the West End of London and Harrow, Middlesex, they have grown steadily since forming in 2001 fuelled by their commitment to innovation and exceptional customer service.

    Due to this continued growth, they are looking to employ an Apprentice Web Developer who wants to do a bit of digital marketing. The role will cross into both areas however, will predominately focus on development.

    The role will suit someone who loves developing back-ends of websites, or applications / databases, somebody who sat at school or college and really enjoyed working in Java or something similar. On the SEO and marketing part, if you show a flair to take this on and learn, then that would be great.

    As an Apprentice Web Developer, your core role includes:

    • Developing back-ends of websites, or applications / databases
    • Digital marketing/SEO
    • Database management (SQL, Access, MySQL)
    • Install and configure Windows and Linux Web and application servers

    What experience and skills do I need?

    We’re looking for someone who has excellent Customer Service skills; Written and Oral. You don’t need loads of professional experience in IT but you However, you’ll need at least five GCSEs (or equivalent) at Grade C or above including Maths, English and IT / Science and ideally, A-levels or equivalent (BTEC, Level 3 Apprenticeship, etc.)

    Ideally, we’re looking for an IT-enthusiast with knowledge or experience of the following:

    Languages and platforms:

    • Ruby, PHP, XML, Java, HTML 5, CSS, Oracle, ASP, .NET etc.. (Anything that allows the development of Dynamic Web sites)
    • DDoS, SSL, Firewall, AntiSPAM and Phishing.
    • Search Engine Optimisation (SEO)
    • Internet Marketing
    • The latest Social Media trends.
    • Database management (SQL, Access, MySQL)
    • Install and configure Windows and Linux Web and application servers

    Your Accelerated training programme

    Firebrand offers a unique Higher Level 3 and 4 IT Apprenticeship scheme. We provide the fastest award-winning IT training and certifications with on-going support - all with the ultimate goal of securing a long-term IT career.

    During your two-year programme, Firebrand provides residential training at our distraction-free training centre. Our accelerated training means you'll achieve certifications with partners like CompTIA, ITIL and Microsoft faster, giving you more time to put your new skills into practice within a professional working environment. You'll also be recognised by the British Computer Society (BCS) for entry onto the register of IT Technicians, confirming SFIA level 3 professional competence.

    Future career prospects:

    By working hard and demonstrating your ability, drive and commitment throughout your 12 - 24 month apprenticeship scheme, upon completion you may be offered a permanent contract ensuring you have further opportunities to continue growing within this exciting organisation.

    Benefits: Excellent development plan, long-term career prospects, great location, forward-thinking and friendly organisation.

    Qualifications: Must have GCSE/A-Level C or above in Maths, English, IT and Science and a passion for technology.

    Contact us for more details

    Location: Ruislip

    Salary: £250.00 per week

    Apply
    Apprentice Digital Product Development Support Analyst (position closed) — APP667

    This is an excellent opportunity to work as part of our digital product design team, to analyse, design, integrate and test software enhancements to our web and mobile applications (Java/Windows/iOS/Android), supporting other members of the team within a fast-paced digital product development programme. As part of a Level 3 Web Development Technician Apprenticeship, you’ll gain hands-on experience, training towards industry recognised qualifications as well as earning a proper salary.

    As an Apprentice Digital Product Development Support Analyst, your job includes:

    You will learn the lifecycle of their digital product from identification of needs and deficiencies, through analysis, design, build, test, implementation and warranty, actively supporting their customer base, across all digital channels including third party API integrators.

    Working for the Head of Digital Product Design, your responsibilities will include:

  • Facilitating user testing, analysing the results to guide the digital product management team to prioritise the backlog, gaining an understanding of the need for a business case for new features.
  • Building HTML, CSS and mobile resources and assets for inclusion in the digital product builds for new clients on-boarding onto the managed service.
  • Supporting the application support and testing teams to triage and analyse incidents, problems and defects in the digital and authentication systems.
  • Managing the configuration of instances of digital systems across environments, coordinated with code releases from the product development teams.
  • Maintaining the knowledge base for digital systems and APIs to ensure that third parties are able to integrate with the service.
  • What experience and skills do I need?

    You don’t need loads of professional experience in IT. However, you’ll need at least five GCSEs (or equivalent) at Grade C or above including Maths, English and IT / Science.

    We’re looking for an IT-enthusiast with:/

    • Good spoken and written communication, to communicate across time zones
    • A high level of attention to detail as every pixel is important
    • Ability to solve problems, or the confidence to be an active part of the team that does
    • An active interest in digital products, devices and the fintech marketplace

    Your Accelerated training programme

    Firebrand offers a unique Advanced Level 3 IT Apprenticeship scheme. We provide the fastest award-winning IT training and certifications with on-going support - all with the ultimate goal of securing a long-term IT career.

    During your one-year programme, Firebrand provides residential training at our distraction-free training centre. Our accelerated training means you'll achieve certifications with partners like CompTIA, ITIL and Microsoft faster, giving you more time to put your new skills into practice within a professional working environment. You'll also be recognised by the British Computer Society (BCS) for entry onto the register of IT Technicians, confirming SFIA level 3 professional competence.

    Future career prospects

    By working hard and demonstrating your ability, drive and commitment throughout your 12-18 month apprenticeship scheme, upon completion you may be offered a permanent contract ensuring you have further opportunities to continue growing within this exciting organisation.

    Benefits: Excellent development plan, long-term career prospects, great location, forward-thinking and friendly organisation.

    Qualifications: Must have GCSE/A-Level C or above in Maths, English, IT and Science and a passion for technology.

    Contact us for more details

    Location: Hayes

    Salary: £230.00 per week

    Apply
    IT Technical Support Apprentice (position closed) — APP666

    They are looking for an IT technical Support Apprentice to join their team. The main purpose of the role will be to ensure they deliver an excellent level of service to customers. The primary activity of the IT Service division provide customers with a managed service for their IT infrastructure.

    Who you’ll work for:

    Our Client are a company that provide IT Support and Services including, hosted email, cloud file sharing, on-line back-up, hardware and software to business and individuals.

    As an IT Technical Support Apprentice, your job includes:

    • Perform first line support on technical issues via telephone, email, online support and onsite
    • Diagnose, troubleshoot and resolve hardware and software issues
    • Monitor the helpdesk ticket queue and act as a first point of contact for users
    • Monitor backup success/failures and act upon alerts
    • Perform basic network administration tasks such as user account creation/deletion
    • Liaising with couriers for delivery and collection
    • Perform any other office ad hoc duties as required.

    What experience and skills do I need?

    You don’t need loads of professional experience in IT. However, you’ll need at least five GCSEs (or equivalent) at Grade C or above including Maths, English and IT / Science.

    We’re looking for an IT-enthusiast with:

    • Ability to work independently and maintain a high degree of self-motivation
    • Team work skills
    • Organisational skills
    • Good written and oral communication skills
    • High proficiency in English; both spoken and written
    • Numeracy/Data input skills

    You might also have (but don’t need):

    • Positive attitude and energy
    • Professionalism
    • Adaptability and flexibility
    • Mature, calm nature

    Your Accelerated training programme

    Firebrand offers a unique Advanced Level 3 IT Apprenticeship scheme. We provide the fastest award-winning IT training and certifications with on-going support - all with the ultimate goal of securing a long-term IT career.

    During your one-year programme, Firebrand provides residential training at our distraction-free training centre. Our accelerated training means you'll achieve certifications with partners like CompTIA, ITIL and Microsoft faster, giving you more time to put your new skills into practice within a professional working environment. You'll also be recognised by the British Computer Society (BCS) for entry onto the register of IT Technicians, confirming SFIA level 3 professional competence.

    Future career prospects

    By working hard and demonstrating your ability, drive and commitment throughout your 12-18 month apprenticeship scheme, upon completion you will be offered a permanent contract ensuring you have further opportunities to continue growing within this exciting organisation

    Benefits: Excellent development plan, long-term career prospects, great location, forward-thinking and friendly organisation.

    Qualifications: Must have GCSE/A-Level C or above in Maths, English, IT and Science and a passion for technology.

    Contact us for more details

    Location: London

    Salary: £230.00 per week

    Apply
    Digital Marketing Apprentice (position closed) — APP665

    Are you an aspiring Digital Marketing guru looking to step up and take your career to the next level? As well as our traditional advertising channels, we offer bespoke solutions for each market, ensuring our clients speak directly to their target demographic and our readers only hear about promotions of interest to them.

    Who you’ll work for:

    Reporting to the Digital Growth Manager a fantastic opportunity has arisen for a Digital Marketing Apprentice in London!

    As a Digital Marketing Apprentice, your job includes:

    • Assisting with day to day tasks around audience development, growth, and content management.
    • Using analytics tools across all online platforms to read data and provide insight for the company.
    • Provide support as needed for all online platforms, from an audience growth angle. (Website, Social channels, video etc.)
    • Reporting directly to the Digital Growth Manager
    • This is an exciting, broad and varied role working alongside other team members including our:
      • Online content manager
      • Growth Marketer
      • Online content creator
      • Audience growth assistant
      • Audience growth apprentice

    What experience and skills do I need?

    You’ll need at least five GCSEs (or equivalent) at Grade C or above including Maths, English and IT / Science.

    Your Accelerated training programme

    Firebrand offers a unique Advanced Level 3 IT Apprenticeship scheme. We provide the fastest award-winning IT training and certifications with on-going support - all with the ultimate goal of securing a long-term IT career.

    During your one-year programme, Firebrand provides residential training at our distraction-free training centre. Our accelerated training means you'll achieve certifications with partners like CompTIA, ITIL and Microsoft faster, giving you more time to put your new skills into practice within a professional working environment. You'll also be recognised by the British Computer Society (BCS) for entry onto the register of IT Technicians, confirming SFIA level 3 professional competence.

    Future career prospects

    By working hard and demonstrating your ability, drive and commitment throughout your 12-18 month apprenticeship scheme, upon completion you will be offered a permanent contract ensuring you have further opportunities to continue growing within this exciting organisation

    Benefits: Excellent development plan, long-term career prospects, great location, forward-thinking and friendly organisation.

    Qualifications: Must have GCSE/A-Level C or above in Maths, English, IT and Science and a passion for technology.

    Contact us for more details

    Location: London

    Salary: £200.00 per week

    Apply
    Cyber Security Technician (position closed) — APP664

    Who you’ll work for

    We are seeking to employ an IT & Cyber Security Technician to provide general first level internal IT support and cyber security support our IT infrastructure. The successful candidate will support users on IT issues in conjunction with support provided by our MSP (Managed Service Provider).

    As a IT & Cyber Security Technician Apprentice, your job includes:

    • Assisting the IT manager in maintaining operation of the IT infrastructure and its cyber security.
    • Developing and implement cyber security strategy, processes and procedures for us in conjunction with the IT manager. This includes monitoring, detection and response of cyber security issues and identifying threats and vulnerabilities.
    • Maintaining knowledge of developments and future trends in IT and cyber security.
    • Developing and identify monitoring, tests and audits of the companies cyber security.
    • Being an active member of the response team in cyber security incident.

    What experience and skills do I need?

    You don’t need loads of professional experience in IT. However, you’ll need at least five GCSEs (or equivalent) at Grade C or above including Maths, English and IT / Science.

    We’re looking for an IT-enthusiast with:

    • Excellent communication skills, both written and verbal.
    • Ability to convey technical information to people with varying technical abilities.
    • Ability to analyse and solve problems quickly.
    • Good telephone manner.
    • Prioritise tasks and issues to be resolved.
    • Organise time efficiently.
    • Able to complete work and tasks to meet deadlines.
    • Aptitude for learning new technologies.
    • Customer focused attitude in particular internal customers.
    • A ‘can do’ attitude.
    • Function efficiently in a fast-paced environment.
    • Work well as part of a team.
    • Willingness to explore business opportunities, related technology and cyber security sectors.

    Your Accelerated training programme

    Firebrand offers a unique Higher Level 4 IT Apprenticeship scheme. We provide the fastest award-winning IT training and certifications with on-going support - all with the ultimate goal of securing a long-term IT career.

    During your two-year programme, Firebrand provides residential training at our distraction-free training centre. Our accelerated training means you'll achieve certifications with partners like CompTIA, ITIL and Microsoft faster, giving you more time to put your new skills into practice within a professional working environment. You'll also be recognised by the British Computer Society (BCS) for entry onto the register of IT Technicians, confirming SFIA level 3 professional competence.

    Future career prospects

    By working hard and demonstrating your ability, drive and commitment throughout your 16-24 month apprenticeship scheme, upon completion you will be offered a permanent contract ensuring you have further opportunities to continue growing within this exciting organisation.

    Benefits: Excellent development plan, long-term career prospects, great location, forward-thinking and friendly organisation.

    Qualifications: Must have GCSE/A-Level C or above in Maths, English, IT and Science and a passion for technology.

    Contact us for more details

    Location: London

    Salary: £250.00 per week

    Apply
    Apprentice Web Developer (position closed) — APP662

    We’re looking for somebody with the necessary attitude and ‘can do’ approach to start working effectively immediately. You must be willing to learn and adapt quickly.

    Who you’ll work for

    You will be reporting to the Head of Technology. It’s preferable you have some previous experience of programming, and whilst already having the necessary skills is desirable, your attitude to work and learning are more important to us at this stage in your development. We know that with this approach, your technical skills will be honed and added to throughout the programme.

    You’ll be hands-on with real projects and will learn to identify components of applications and infrastructure, and to understand terminology and programming methodologies and approaches.

    Responsibilities will include:

    • Developing web based software and applications in accordance with the company
    • Assist with the deployment and testing of applications and software
    • To take reasonable care for the Health and Safety of yourself and other persons who may be affected by your actions, or omissions, at work
    • Implementation of systems and software including configuration and testing
    • Contribute to the creation and maintenance of technical and user support information

    Benefits

    25 days annual leave plus bank holidays, pension scheme - defined contribution scheme if eligible, flexible working, regular social events.

    What experience and skills do I need?

    You should have an understanding of web technologies, and an interest in programming, specifically using web-based architectures such as HTML, ASP.Net or PHP. Working with other team members, you will gain exposure and understanding of all layers of the of project lifecycle and programming practices.

    You’ll need at least five GCSEs (or equivalent) at Grade C or above including Maths, English and either IT or Science.

    Your Accelerated training programme

    Firebrand offers a unique Higher Level 4 IT Apprenticeship scheme. We provide the fastest award-winning industry training and certifications with on-going support - all with the ultimate goal of securing a long-term IT career.

    During your 18 month programme, Firebrand provides residential training at our distraction-free training centre. Our accelerated training means you'll achieve training with partners like CompTIA, ITIL and Microsoft faster, giving you more time to put your new skills into practice within a professional working environment. When you complete your programme, you'll have enough industry-recognised qualifications for a great career in IT. You'll be registered by the British Computer Society (BCS) to the Register of IT Technicians, confirming SFIA level 3 professional competence.

    Future career prospects

    By working hard and demonstrating your ability, drive and commitment throughout your 18 month apprenticeship scheme, upon completion you may be offered a permanent contract ensuring you have further opportunities to continue growing within this exciting organisation.

    This company is an equal opportunities employer who values diversity. They do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

    Benefits: Excellent development plan, long-term career prospects, great location, forward-thinking and friendly organisation.

    Qualifications: Must have GCSE/A-Level C or above in Maths, English, IT and Science and a passion for technology.

    Contact us for more details

    Location: Oxford

    Salary: 250 - £288

    Apply
    Apprentice Dynamics Consultant (position closed) — APP661

    For a driven individual, this is an excellent opportunity to develop your career working as an Apprentice Dynamics CRM Consultant for a London based software Consultancy As part of a Higher Level 4 IT Apprenticeship, you’ll gain hands-on experience, industry recognised Microsoft and ITIL qualifications all whilst earning.

    Who will I work for, and what will I do?

    The London based employer is a Software Consultancy who help companies develop custom software for their day-to-day needs. They use a variety of technologies from .NET, SQL Server and ASP. They develop custom mobile apps for Apple, Android and Windows Phones, however, their main speciality is customising Dynamics CRM application for their customers and Office 365 solutions.

    Your core role as an Apprentice Dynamics CRM Consultant will involve providing technical/developer support to Managing Partners to ensure client development requirements are met. Potential visits to meet customers and assist on-site where required.

    • Learning our customers’ existing applications
    • Altering existing code or creating new solutions to fix our customers issues
    • Documenting all the work done
    • Exploring new technologies to see if there are better ways to solve problems
    • Working as part of a team with UK and overseas based developers
    • To work towards successfully completing the National Apprenticeship Level 4 — Software Developer
    • Working with the companies adaptive development methodology to deliver systems that exceed customer expectations and achieve the highest quality

    To support you in your role and assist with your development, you will receive:

    • Potential of performance related Bonuses
    • Company Laptop
    • Company Mobile Phone (If required)
    • Great office facilities: onsite restaurant & kitchen facilities, Gym and good transport links.

    What experience do I need?

    We are looking for a bright, intelligent person who is very willing to learn and develop. Whilst a strong interest in technology paired with the ability to grasp technical concepts quickly and easily is important, our emphasis will be more on your personality, drive, and communication skills. You will need to balance many demands so being able to multi-task in a fun but intensive environment where issue prioritisation is a critical skill. A positive, can-do attitude and the ability to integrate within the team in addition to using your initiative are essential. Finally, you will have:

    • At least five GCSEs (or equivalent) at Grade C or above including Maths, English and either IT or Science.
    • Ideally, you will have either a minimum of two A levels (or equivalent) a Level 3 Apprenticeship qualification or Level 3 BTEC
    • Developed a blog, mobile app, web application, website or be able to demonstrate your ability and passion within programming, development and design
    • Basic understanding to the stages of the software development lifecycle
    • With training, able to interpret and implement a given design, compliant with security and maintainability requirements

    What training will I receive?

    Firebrand offers a unique Higher Level 4 IT Apprenticeship scheme that provides award-winning industry training and certifications, valuable work experience and offers on-going support all with the ultimate goal of securing you a long-term career within the world of technology.

    During your 16 - 24 month IT apprenticeship programme, Firebrand will provide residential training at our distraction-free training centre. Our method of accelerated training allows you to achieve industry-recognised certifications such as ITIL and Microsoft faster, giving you more time to put your new skills in to practice within a working environment. Firebrand will also provide you with a Mentor who will be supporting and assisting you with your development. By the end of your 24 month apprenticeship, in addition to having numerous industry recognised qualifications, a steady career with a supportive employer, you will also be recognised by the British Computer Society (BCS) for entry onto the register of IT Technicians, confirming SFIA level 3 professional competence.

    What happens after my apprenticeship?

    For the right candidate this role will provide a fantastic opportunity to learn not just technical skills but also gain valuable business experience, with a balance of client relationship and technical skills. Once the individual has completed their apprenticeship, we aim to keep the apprentice and enable them to grow with our business and becoming a key member.

    Benefits: Excellent development plan, long-term career prospects, great location, forward-thinking and friendly organisation.

    Qualifications: Must have GCSE/A-Level C or above in Maths, English, IT and Science and a passion for technology.

    Contact us for more details

    Location: London

    Salary: 200 - £384

    Apply
    First Line IT Support Analyst Apprentice (position closed) — APP660

    An excellent opportunity is available for a technology enthusiast looking for a new career in IT support. Based out of our office in Luton, you will be part of a growing team providing technical support for digital dictation systems on behalf of a global manufacturer. This is a 1st line support role involving answering customer calls, responding to e-mails and ensuring that all case data is logged accurately into the CRM system.

    Who you’ll work for

    From their base in Luton, the employer provides end user technical support for Professional Dictation products and their related software. This service is provided throughout the UK, Europe and the US, with focus on issue resolution for software and hardware. They also conduct product installation, training and consultancy. Working alongside the R&D department, they assist with application testing and product development.

    As an ideal candidate, you will be self motivated and a logical thinker with the ability to investigate and resolve technical issues. You will also have good written and verbal communication skills, with the ability to convey technical concepts to customers of varying IT literacy. Your daily responsibilities would include:

    • Answer pre-sales and technical support queries via telephone and e-mail.
    • Accurate collection of customer information for entering into CRM system.
    • Processing orders for accessories and software licences.

    Experience of Windows client operating systems is required, additional experience of Mac OS, server management and virtual platforms would be preferred. In-house training and support will be provided to ensure that you have every opportunity to develop your skills and advance your career. There may also be the possibility to join an apprenticeship scheme for the right candidate.

    After gaining sufficient experience, you will become more involved with a number of technical projects including on-site visits, software testing, training and product development.

    This is primarily an office-based role with some opportunities for national and international travel.

    Benefits

    • Free car parking.
    • Free lunch on Friday’s.
    • Free refreshments
    • Birthday holiday*
    • 21 day’s holiday (including birthday) + national holidays.

    What experience and skills do I need?

    Required skills

    • 4 Grade A*-C GCSE - one which must be an English qualification.
    • Self motivated and able to work to a deadline.
    • Team player – Keeping the objectives of the team and business in mind, providing assistance where possible.
    • Strong verbal and written communication skills.
    • Experience of Windows Client Operating Systems (Windows 7 & 10).

    Desirable skills

    • Experience or qualifications in server management or virtual platforms e.g. Citrix/VMware.
    • Experience of working in a 1st or 2nd line IT support capacity.
    • Fluent in another European language.

    Your Accelerated training programme

    Firebrand offers a unique Advanced Level 3 IT Apprenticeship scheme. We provide the fastest award-winning IT training and certifications with on-going support - all with the ultimate goal of securing a long-term IT career. During your one-year programme, Firebrand provides residential training at our distraction-free training centre. Our accelerated training means you'll achieve certifications with partners like CompTIA, ITIL and Microsoft faster, giving you more time to put your new skills into practice within a professional working environment. You'll also be recognised by the British Computer Society (BCS) for entry onto the register of IT Technicians, confirming SFIA level 3 professional competence.

    Future career prospects

    By working hard and demonstrating your ability, drive and commitment throughout your 12-18 month apprenticeship scheme, upon completion you may be offered a permanent contract ensuring you have further opportunities to continue growing within this exciting organisation.

    Benefits: Excellent development plan, long-term career prospects, great location, forward-thinking and friendly organisation.

    Qualifications: Must have GCSE/A-Level C or above in Maths, English, IT and Science and a passion for technology.

    Contact us for more details

    Location: Luton

    Salary: 16,000 - £18,000 per annum - depending on experience

    Apply
    Apprentice Software Tester (position closed) — APP657

    This is a great opportunity to earn money while you learn in a government funded apprenticeship. The successful candidate will complete a Level 4 Software Tester Apprenticeship.

    Who you'll work for

    The employers’ vision is to empower the world of education and they make it their mission to provide the software and services which underpin student success. They are a market leading provider of technology systems and services to education sectors around the world and are proud to create truly global solutions that impact the lives of so many. Their work spans six continents and they employ around 900 people in locations across the UK and Asia-Pacific region.

    In this role, you will join a small team in their friendly office in Nottingham city centre. The team is part of the Benchmarking department which provides “best in class” financial benchmarking services and software which helps universities and colleges to operate more efficiently to enhance the student experience and improve student outcomes.

    As an Apprentice Software Tester, you will be involved in the quality assurance stage of software development and deployment. You'll conduct automated and manual tests to ensure the software created by developers is fit for purpose. Software testing is a vital function involving the analysis of our software, and systems to ensure that we release the best, most reliable software possible.

    In this role, you will become a valuable member of an established development team, actively contributing towards the test framework roadmap and committing manual and automated tests.

    What you’ll be doing

    You'll be involved in the quality assurance stage of software development and deployment. You'll conduct automated and manual tests to ensure the software created by developers is fit for purpose.

    • Develop an understanding and working knowledge of the fundamental test processes
    • Develop an understanding and working knowledge of the software development lifecycle procedures, in particular, Scrum and Agile
    • Understand and follow test strategy and associated work instructions
    • Test systems using recognised test methodologies and manual/automated techniques at all appropriate points of the development life cycle
    • Contribute to the design of manual & automated tests to verify system function as defined by product specifications
    • Provide feedback on the suitability of software for release, appropriately escalating risks and concerns to the Lead Developer for items that could affect the delivery and quality of release
    • Work with developers and other members of the team to ensure appropriate level of tests are defined during the test phase
    • Provide estimates for work in the appropriate domain
    • Provide documentation for both methodologies and scripts where appropriate

    What experience do I need?

    You don’t need loads of professional experience in IT. However, you’ll need at least five GCSEs (or equivalent) at Grade C or above including Maths, English and IT / Science and ideally, an A-Level or equivalent such as BTEC or Level 3 Apprenticeship.

    Essential Skills:

    • Strong analytical skills
    • Strong aptitude for problem-solving
    • Able and willing to learn quickly
    • A sense of intellectual curiosity
    • Critical thought and rational enquiry
    • Able to follow documented instructions (test scripts)
    • Able to retain concentration on repetitive tasks
    • Ability to prioritise and work to tight deadlines
    • Punctual
    • Excellent team working and communication skills
    • Ability to work with minimal supervision
    • Excellent attention to detail and ability to be consistently accurate in all aspects of work
    • Ability to understand specifications/requirements
    • Passion for software & technology

    Your Accelerated training programme

    Firebrand offers a unique Level 4 IT Apprenticeship scheme. We provide the fastest award-winning industry training and certifications with on-going support - all with the ultimate goal of securing a long-term IT career.

    During your 16-24-month programme, Firebrand provides residential training at our distraction-free training centre. Our accelerated training means you'll achieve certifications with partners like CompTIA, ITIL and Microsoft faster, giving you more time to put your new skills into practice within a professional working environment. When you complete your programme, you'll have enough industry-recognised qualifications for a great career in IT. You'll be registered by the British Computer Society (BCS) to the Register of IT Technicians, confirming SFIA level 3 professional competence.

    Future career prospects

    By working hard and demonstrating your ability, drive and commitment throughout your 16-24 month apprenticeship scheme, upon completion you will have the opportunity for a permanent position.

    Benefits: Excellent development plan, long-term career prospects, great location, forward-thinking and friendly organisation.

    Qualifications: Must have GCSE/A-Level C or above in Maths, English, IT and Science and a passion for technology.

    Contact us for more details

    Location: Nottingham

    Salary: £240.00 per week

    Apply
    First Line Support Apprentice (position closed) — APP656

    Reporting to the Head of IT, this is a great opportunity to earn money while you learn in a government funded apprenticeship. The successful candidate will complete a Level 3 Infrastructure Technician Apprenticeship.

    What you’ll be doing

    You’ll be the first line of support for external users, reporting to an enthusiastic IT Manager. You’ll ensure IT needs are met efficiently with a seamless customer experience through that channel as a First Line Support apprentice.

    • Installation of operating systems – manually and with imaging tools
    • Installation of software and applications onto PC’s, laptops and devices.
    • Installing hardware components into PC’s- RAM, Graphics cards, VGA/ DVI adapters etc.
    • Using case management tools, team working and time management
    • Fault finding techniques
    • Checking for Network connectivity
    • Understanding and Applying IP addresses, Subnet masks
    • Remote access software administration
    • Connecting and configuration of PC’s onto a desktop location
    • Activating and managing user licences
    • Effective questioning and troubleshooting

    What experience do I need?

    At least five GCSEs (or equivalent) at Grade C or above including Maths, English and either IT or Science.

    Your Accelerated training programme

    Firebrand offers a unique Level 3 IT Apprenticeship scheme. We provide the fastest award-winning industry training and certifications with on-going support - all with the ultimate goal of securing a long-term IT career.

    During your one-year programme, Firebrand provides residential training at our distraction-free training centre. Our accelerated training means you'll achieve certifications with partners like CompTIA, ITIL and Microsoft faster, giving you more time to put your new skills into practice within a professional working environment. When you complete your programme, you'll have enough industry-recognised qualifications for a great career in IT. You'll be registered by the British Computer Society (BCS) to the Register of IT Technicians, confirming SFIA level 3 professional competence.

    Future career prospects

    By working hard and demonstrating your ability, drive and commitment throughout your 12-month apprenticeship scheme, upon completion you will have the opportunity for a permanent position.

    Benefits: Excellent development plan, long-term career prospects, great location, forward-thinking and friendly organisation.

    Qualifications: Must have GCSE/A-Level C or above in Maths, English, IT and Science and a passion for technology.

    Contact us for more details

    Location: London

    Salary: £230.00 per week

    Apply
    Apprentice Tech Sales Warrior (position closed) — APP655

    This is a great opportunity to earn money while you learn in a government funded apprenticeship. The successful candidate will complete a Level 3 IT Technical Sales Apprenticeship.

    What you’ll be doing

    To assist in all aspects relating to the sales of Immerse UK products or the service of their customers.

    • Selling – answering inbound calls from potential clients
    • Converting enquiries into sales of Immerse UK products
    • Answering telephone and email enquiries
    • Outbound calls to prospective clients
    • Logging all activity on CRM system
    • Provide excellent customer service

    What experience do I need?

    At least five GCSEs (or equivalent) at Grade C or above including Maths, English and either IT or Science.

    Your Accelerated training programme

    Firebrand offers a unique Level 3 IT Apprenticeship scheme. We provide the fastest award-winning industry training and certifications with on-going support - all with the ultimate goal of securing a long-term IT career.

    During your one-year programme, Firebrand provides residential training at our distraction-free training centre. Our accelerated training means you'll achieve certifications with partners like CompTIA, ITIL and Microsoft faster, giving you more time to put your new skills into practice within a professional working environment. When you complete your programme, you'll have enough industry-recognised qualifications for a great career in IT. You'll be registered by the British Computer Society (BCS) to the Register of IT Technicians, confirming SFIA level 3 professional competence.

    Future career prospects

    By working hard and demonstrating your ability, drive and commitment throughout your 12-month apprenticeship scheme, upon completion you will have the opportunity for a permanent position.

    Benefits: Excellent development plan, long-term career prospects, great location, forward-thinking and friendly organisation.

    Qualifications: Must have GCSE/A-Level C or above in Maths, English, IT and Science and a passion for technology.

    Contact us for more details

    Location: London

    Salary: £200 per week

    Apply
    Apprentice - Sales (position closed) — APP654

    Are you an aspiring Sales superstar looking to step up and take your career to the next level? Would you like the opportunity to work for a highly recognised Microsoft Gold Partner, Cisco Premiere Partner and HP Enterprise Gold Partner?

    We are seeking aspiring sales professionals that are eager to build their careers and work towards a potential 6 figure salary! Does this sound like you? Then please read on!

    Who you’ll work for

    This is an incredible opportunity to become part of a dedicated team providing a proactive sales function, and your role will include introducing new prospect customers to the company’s ever expanding list of On Premise and Cloud based products and solutions. You will be working with like-minded individuals all striving to be the best of the best.

    Throughout the Apprenticeship Program, you will receive Microsoft training and accreditations through online learning and practical experience. These qualifications are highly respected and sought after, giving you a fantastic start to your professional career in the IT industry. For more details, keep reading…

    Duties and Responsibilities:

    • You will be part of a focused Apprentice Team and you will be working with all technology specialists within the company to ensure your clients receive a high level of service from the company.
    • Take part in weekly technology and industry based training to become more knowledgeable and therefore gain insight into how we can help customers with addressing their issues.
    • Develop new business via telephone and mass communication such as email, digital marketing and social media to introduce our solutions and services and identify appropriate prospects within the target market.
    • Follow up on leads and conduct research to identify potential prospects.
    • Build and cultivate prospect relationships by initiating communications and conducting follow-up communications in order to move opportunities through the sales funnel.
    • Conduct a needs analysis and determine prospects pain points to determine how the Company solutions can meet their needs.
    • Identify key buying influencers within these prospects to determine budget and timeline.
    • Work with the Team Leader and other Sales & Marketing team members to develop and grow the sales pipeline to consistently meet quarterly revenue goals.
    • Manage data for new and prospective clients in CRM and any other software tools provided, ensuring all communications are logged, information is accurate and documents are attached.
    • Prepare and analyse sales pipeline reports and dashboards.
    • Preparing email, website contents with latest marketing information from Microsoft.
    • Working with other team members to ensure database is up to date, so that the sales data collectors are identifying the right people.

    Come and join the team and you will see how they have enabled some of the current sales team who are in their early 20’s to earn a 3-figure salary in their first 3-4 years in sales.

    What experience and skills do I need?

    • You don’t need loads of professional experience in IT. However, you’ll need at least five GCSEs (or equivalent) at Grade C or above including Maths, English and IT / Science.
    • You will have a keen interest in sales and client services along with fantastic communication skills.
    • You will need to be a highly motivated and confident individual with a tenacious attitude and the desire to overachieve on individual targets and objectives. You will need a good eye for detail with a view to improving results on a daily basis.

    Essential

    • Smart appearance
    • Confident manner
    • Respectful, polite and friendly
    • Able to work and communicate openly with colleagues and customers
    • Committed to work towards a Level 3 qualification
    • Able to multi-task
    • Able to demonstrate commitment, enthusiasm,
    • Competitive and drive
    • Good command of the English language
    • Good written and verbal communications
    • Have a polite and confident telephone manner
    • Committed to personal development
    • Able to learn on the fly
    • Desire to reach excellence
    • Approachable
    • Drive to achieve results

    Desirable

    • Knowledge of Microsoft office packages
    • Customer focus
    • Interest in IT
    • Open to working additional hours without financial gain

    Your values

    Our client's values framework sets out the behaviours that are important and that they expect everyone to demonstrate at work, regardless of position and status:

    • Integrity and Honesty: Integrity and honesty are demonstrated not just in the extraordinary but in the everyday decision we make. As employees, we strive for excellence even when no one else is looking.
    • Open & Respectful: People whom are open & respectful of others understand that how work is accomplished is as important as the work itself. We never act in a manner that could be perceived as threatening, intolerant, or discriminatory
    • Passion: Passion is everywhere you look here. We have a zeal for technology and what it enables customers to do. We strive to meet customer and partner expectations of quality, security, privacy, reliability, and business integrity
    • Accountable: Keeping your word and taking responsibility for the commitment you make. When you say you’ll do something, you do it. Trust is built over time in just the way. Be honest and accountable.

    Future Prospects

    This apprenticeship is part of our client’s comprehensive 3-year career progression program that is designed to help you gain valuable insight into how to become a “new world” sales account manager. You will learn and practice the art of generating new business through innovative and market leading activities and develop the sales skills needed to progress opportunities and close profitable deals.

    Throughout the structured annual reviews, you will have access to continual internal and externally based training to improve and sharpen your skills with added responsibilities to allow you to get the experience and most importantly the confidence to move into an Account Management role.

    The motto for this crucial role for our success of the future is “the more you learn, the more you earn!!”

    Firebrand’s accelerated training

    Firebrand offers a unique Advanced Level 3 IT Apprenticeship scheme. We’ll provide the fastest award-winning training and certifications with on-going support - all with the ultimate goal of securing a long-term sales career.

    During your 15 month programme, Firebrand provides residential training at our distraction-free training centre. Our accelerated training means you'll achieve certifications with partners like CompTIA faster, giving you more time to put your new skills into practice within a professional working environment.

    Benefits: Excellent development plan, long-term career prospects, great location, forward-thinking and friendly organisation.

    Qualifications: Must have GCSE/A-Level C or above in Maths, English, IT and Science and a passion for technology.

    Contact us for more details

    Location: Reading

    Salary: £198.00 per week

    Apply
    Apprentice IT Field Engineer (position closed) — APP653

    An exciting opportunity has arisen for Apprentice IT Field Engineers in Cheshire!

    Our company, an award winning supplier of outsourced IT services nationally from our Headquarters in Congleton, require an experienced, enthusiastic, organised and committed Apprentice IT Field Engineer to join our busy team.

    What you'll be doing as an Apprentice IT Field Engineer:

    • You will provide first and second line support to clients, remotely and on site.
    • You will also be able to design and cost hardware and software solutions
    • Install new/rebuild existing server/workstations and configure hardware
    • Repair and recover from hardware or software failures
    • Help with Installations at client’s offices
    • Maintain a thorough understanding of Local Area Networking
    • Design, setup and configure complex switching environments
    • Design, setup and configure complex wireless networking that supports open or secured access
    • Troubleshooting malfunctions of network hardware and software applications

    What experience and skills do I need?

    Desirable:

  • Experience with Windows desktop and server operating systems
  • Exchange messaging systems
  • Office 365
  • Understand IP networking and associated technology
  • Experience supporting SMEs
  • Essential:

  • At least five GCSEs (or equivalent) at Grade C or above including Maths, English and either IT or Science.
  • Excellent inter-personal, written and oral skills
  • Keen attention to detail
  • Willingness to learn
  • Ability to use initiative
  • Company benefits:

    Private health care after completion, contributory pension scheme and excellent working conditions.

    Your Accelerated training programme

    Firebrand offers a unique Higher Level 4 IT Apprenticeship scheme. We provide the fastest award-winning IT training and certifications with on-going support - all with the ultimate goal of securing a long-term IT career.

    During your 16 - 24 month programme, Firebrand provides residential training at our distraction-free training centre. Our accelerated training means you'll achieve certifications with partners like CompTIA, ITIL and Microsoft faster, giving you more time to put your new skills into practice within a professional working environment. You'll also be recognised by the British Computer Society (BCS) for entry onto the register of IT Technicians, confirming SFIA level 3 professional competence.

    Future career prospects

    By working hard and demonstrating your ability, drive and commitment throughout your 16 - 24 month apprenticeship scheme, upon completion you may have the opportunity for a permanent position.

    Benefits: Excellent development plan, long-term career prospects, great location, forward-thinking and friendly organisation.

    Qualifications: Must have GCSE/A-Level C or above in Maths, English, IT and Science and a passion for technology.

    Contact us for more details

    Location: London

    Salary: £250.00 per week

    Apply
    Apprentice Software Developer (position closed) — APP652

    This is an exciting opportunity for a driven individual to accelerate their IT career as an Apprentice Developer for a Cheshire -based organisation. As part of a Higher Level 4 IT Apprenticeship, you’ll gain hands-on experience, training towards industry recognised Microsoft, SCRUM and ITIL qualifications all whilst earning a decent salary.

    Who you’ll work for:

    Based in Cheshire, you’ll be both working alongside and learning from colleagues who have over 10 years’ experience in software development. Experts in the full project life cycle: software design and development, business analysis, project management and quality assurance. Their experienced consultants hold certifications in a range of technologies and methodologies, ensuring an excellent level of service and team to learn from. As an Apprentice Developer, you will be working for a Microsoft Silver Partner creating new systems for the construction industry. The majority of your time will be spent developing new systems or new features for existing systems. The role will also encompass the software lifecycle including design through to support.

    Additional responsibilities will include:

    • To work towards successfully completing the National Apprenticeship Level 4 — Software Developer
    • Contributing to the production of innovative design against challenging user and performance requirements
    • To learn the technical languages most commonly used and demonstration your understanding and its practical application.
    • Contribute towards the Implementation of approved designs
    • Ensuring all code is fully unit tested and documented
    • Regularly collaborate with team members on detailed work breakdown
    • Timely identification and communication of technical issues and risks
    • Working with the companies adaptive development methodology to deliver systems that exceed customer expectations and achieve the highest quality
    • Reporting progress to your Team Lead/Mentor.

    What experience and skills do I need?

    As an Apprentice who will be receiving full training as an integral part of their role, our core focus will be less on your current IT skills and more on your ability to demonstrate a passion and basic knowledge of software development. You’ll be able communicate effectively and confidently at all levels by; telephone, face-to-face and writing. You will take a methodical and logical approach to problem solving diagnosing and resolution. You’ll be an excellent team player with a drive to continuously learn and develop showing flexibility to work with different people on different projects.

    Finally, you will have:

    • At least five GCSEs (or equivalent) at Grade C or above including Maths, English and either IT or Science.
    • Ideally, you will have either a minimum of two A levels (or equivalent) a Level 3 Apprenticeship qualification or Level 3 BTEC

    Your Accelerated training programme:

    Firebrand offers a unique Higher Level 4 IT Apprenticeship scheme. We provide the fastest award-winning IT training and certifications with on-going support - all with the ultimate goal of securing a long-term IT career. During your two-year programme, Firebrand provides residential training at our distraction-free training centre. Our accelerated training means you'll achieve certifications with partners like CompTIA, ITIL and Microsoft faster, giving you more time to put your new skills into practice within a professional working environment. You'll also be recognised by the British Computer Society (BCS) for entry onto the register of IT Technicians, confirming SFIA level 3 professional competence.

    Future career prospects:

    By working hard and demonstrating your ability, drive and commitment throughout your 16-24 month apprenticeship scheme, upon completion you will be offered a permanent contract ensuring you have further opportunities to continue growing within this exciting organisation.

    Benefits: Excellent development plan, long-term career prospects, great location, forward-thinking and friendly organisation.

    Qualifications: Must have GCSE/A-Level C or above in Maths, English, IT and Science and a passion for technology.

    Contact us for more details

    Location: Warrington

    Salary: 200.00 - £300.00 per week

    Apply
    Apprentice IT Support Technician (position closed) — APP651

    An exciting opportunity has arisen for an Apprentice IT Service Technician in Letchworth! We are looking to recruit an Apprentice IT Support Technician who will be responsible for providing comprehensive IT support services for all our clients, delivering excellent 1st line and 2nd line IT support, ensuring maximum operational delivery and eliminating potential issues.

    Key responsibilities

    • Responsible for the daily monitoring of backups, updates and virus scanning.
    • Responsible for the engagement and management of external technical support when it is required to resolve incidents.
    • To take ownership of user problems and be pro-active when dealing with user issues.
    • Providing support in the troubleshooting of IT related problems, escalating more complex calls to the relevant person/3rd party.
    • Installing and configuring new computers, servers and other IT equipment and technology
    • Responsible for the patching of network cabling within the organisation to the correct standard
    • Responsible for the restoration of lost files and data.
    • Provide maintenance of access control to business systems.
    • Responsible for the administration and trouble-shooting of the phone system.
    • Responsible for the IT aspects of new starter, change and leaver process.
    • Maintaining a high degree of customer service for all support queries whilst adhering to all service management principles.

    What experience and skills do I need?

    • At least five GCSEs (or equivalent) at Grade C or above including Maths, English and either IT or Science.
    • Analytical Thinking
    • Customer Focused
    • Communicating and Influencing
    • Planning and Organising
    • Individual Development
    • Pragmatic Approach to Change
    • Risk Management
    • Commitment to Individual, Team and Business Success
    • Must be able to think for self and take control of situations.

    Your Accelerated training programme

    Firebrand offers a unique Level 3 IT Apprenticeship scheme. We provide the fastest award-winning industry training and certifications with on-going support - all with the ultimate goal of securing a long-term IT career.

    During your one-year programme, Firebrand provides residential training at our distraction-free training centre. Our accelerated training means you'll achieve certifications with partners like CompTIA, ITIL and Microsoft faster, giving you more time to put your new skills into practice within a professional working environment. When you complete your programme, you'll have enough industry-recognised qualifications for a great career in IT. You'll be registered by the British Computer Society (BCS) to the Register of IT Technicians, confirming SFIA level 3 professional competence.

    Future career prospects

    During your one-year programme, Firebrand provides residential training at our distraction-free training centre. Our By working hard and demonstrating your ability, drive and commitment throughout your 12 month apprenticeship scheme, upon completion you may have the opportunity for a permanent position.

    Benefits: Excellent development plan, long-term career prospects, great location, forward-thinking and friendly organisation.

    Qualifications: Must have GCSE/A-Level C or above in Maths, English, IT and Science and a passion for technology.

    Contact us for more details

    Location: Letchworth

    Salary: £200.00 per week

    Apply
    Software Development Apprentice (position closed) — APP650

    This small yet growing company are looking for a software developer to come and join their team. This will be a fully functional hands on role and you will be exposed to all aspects of the company and the technologies they use.

    As a Software Development Apprentice your job includes:

    • Apprentices will be tasked to write user guidance specification that will describe software requirements and how users interact with software.
    • Apprentices will have to create detailed documentation including mockups and description of the user journey.
    • Tools required: PowerPoint, Word, Excel
    • The above will require Apprentices to learn and understand nature and functionality of the code and will be given basic understanding of how to write the code.
    • Apprentices will be taught what code architecture is and how it works.
    • There will be test framework for user interface test as code test frameworks.
    • Apprentices will be tasked to create test scenarios and configure testing tools to perform automated testing.
    • Also there will be automated testing for code units that Apprentices will have to understand after being instructed to do so.
    • After Apprentices have mastered testing and writing documentation and understands fully the code they will then be tasked to write code and will be instructed in details which tools should use and how to debug and trace down bugs and errors

    What experience and skills do I need?

    You’ll need at least five GCSEs (or equivalent) at Grade C or above including Maths, English and either IT or Science.

    **Please note - as this is a level 3 apprenticeship, we can't progress candidates forward if they hold any of the following qualifications: Undergraduate / Masters Degree, HND / HNC or Certificates of Higher Education.**

    Your Accelerated training programme

    Firebrand offers a unique Level 3 IT Apprenticeship scheme. We provide the fastest award-winning industry training and certifications with on-going support - all with the ultimate goal of securing a long-term IT career.

    During your 12 month programme, Firebrand provides residential training at our distraction-free training centre. Our accelerated training means you'll achieve training with partners like CompTIA, ITIL and Microsoft faster, giving you more time to put your new skills into practice within a professional working environment. When you complete your programme, you'll have enough industry-recognised qualifications for a great career in IT. You'll be registered by the British Computer Society (BCS) to the Register of IT Technicians, confirming SFIA level 3 professional competence.

    Future career prospects

    By working hard and demonstrating your ability, drive and commitment throughout your 12 month apprenticeship scheme, upon completion you will be offered a permanent contract ensuring you have further opportunities to continue growing within this exciting organisation.

    This company is an equal opportunities employer who values diversity. They do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

    Benefits: Excellent development plan, long-term career prospects, great location, forward-thinking and friendly organisation.

    Qualifications: Must have GCSE/A-Level C or above in Maths, English, IT and Science and a passion for technology.

    Contact us for more details

    Location: Hertford

    Salary: £250.00 per week

    Apply
    1st Line Support Apprentice (position closed) — APP649

    An Infrastructure Technician provides support to internal staff, helping them to be productive when using technology to do their own jobs, by using tools to problem solve and trouble shoot non-routine problems. The candidate will set up people on systems and provides support when they need it, rectifying issues to maintain the organisations productivity

    As a First Line Support Apprentice, your job includes:

    • Creating user accounts & computers on the domain.
    • Ensuring policies and processes are adhered to in line with the company’s accreditations.
    • Upgrade software and OS on the firewall.
    • Maintain key servers.
    • Ensure staff computers are running properly.
    • Write quarterly reports for the board of directors.
    • Keep to the contracted service level agreement.
    • Undertake any other duties that may be necessary, that are appropriate to the level/grade of the job.
    • Managing firewall rules

    What experience and skills do I need?

    You don’t need loads of professional experience in IT. However, you’ll need at least five GCSEs (or equivalent) at Grade C or above including Maths, English and IT / Science.

    We’re looking for an IT-enthusiast with:

    • Communication skills
    • Time management skills
    • The ability to work independently
    • Logical and creative thinking skills

    Your Accelerated training programme

    Firebrand offers a unique Advanced Level 3 IT Apprenticeship scheme. We provide the fastest award-winning IT training and certifications with on-going support - all with the ultimate goal of securing a long-term IT career.

    During your one-year programme, Firebrand provides residential training at our distraction-free training centre. Our accelerated training means you'll achieve certifications with partners like CompTIA, ITIL and Microsoft faster, giving you more time to put your new skills into practice within a professional working environment. You'll also be recognised by the British Computer Society (BCS) for entry onto the register of IT Technicians, confirming SFIA level 3 professional competence.

    Future career prospects

    By working hard and demonstrating your ability, drive and commitment throughout your 12-18 month apprenticeship scheme, upon completion you will be offered a permanent contract ensuring you have further opportunities to continue growing within this exciting organisation.

    Benefits: Excellent development plan, long-term career prospects, great location, forward-thinking and friendly organisation.

    Qualifications: Must have GCSE/A-Level C or above in Maths, English, IT and Science and a passion for technology.

    Contact us for more details

    Location: Leicester

    Salary: £200.00 per week

    Apply
    IT Support Apprentice (position closed) — APP648

    Reporting to the team manager this is a fantastic opportunity for someone to not only develop themselves but to forge a career with a company that truly values their staff. Your role will be to provide efficient and high quality service to internal and external customers. To work as part of the IM&T team in delivering the departments services.

    As a IT Support Apprentice your job includes:

    • Administration of User permissions.
    • Receiving and logging calls via telephone, email or in person, resolving queries in a customer focussed manner
    • Undertaking Site Visits and help with project/site implementations, providing floor walking post project implementation
    • Resolving technical incidents – break/fix, hardware and software
    • Research technical solutions
    • Communicating with stakeholders on the progress queries on a regular basis and in line with SLA.
    • This role will involve travel to various locations to support the needs of the business.
    • Mobile Management administrative & technical tasks
    • Receiving and logging calls via telephone, email or in person.
    • Escalations internally.
    • Escalations with 3rd party vendors when appropriate.
    • Knowledge transfer through the knowledge base
    • Contribute to the problem management process
    • Provide customer resolution via the ‘tech bar’.
    • Monitoring of alerts and notifying appropriate resolving group
    • Installation of hardware, software and licences.
    • Arranging structured cabling.
    • Re-imaging of desktops and laptops.
    • Conducting technical site surveys, working in conjunction with the project executive.
    • Ensuring that Turning Point asset and licence database is kept up to date.
    • Amend the asset register in accordance with the instruction of the EUS Administrator
    • Ensuring that Turning Point Product and Service catalogue is kept up to date.
    • Escalations internally to ensure incidents and problems are managed to resolution.
    • Escalations with 3rd party vendors to managed incidents and problems through to resolution.
    • To keep knowledgebase documents up to date for EUS staff and users enabling self-fix.
    • To support Mobile Management by assisting with the associated administrative & technical tasks
    • Assist with provision, transfer (remote wipe) and disposal
    • Assist with reporting requirements including cost analysis
    • To work within Turning Points Policies and Procedures

    What experience and skills do I need?

    • You’ll need at least five GCSEs (or equivalent) at Grade C or above including Maths, English and either IT or Science.
    • Excellent written and verbal communication skills
    • Keen and demonstrable interest in IT

    **Please note - as this is a level 3 apprenticeship, we can't progress candidates forward if they hold any of the following qualifications: Undergraduate / Masters Degree, HND / HNC or Certificates of Higher Education.**

    Your Accelerated training programme

    Firebrand offers a unique Level 3 IT Apprenticeship scheme. We provide the fastest award-winning industry training and certifications with on-going support - all with the ultimate goal of securing a long-term IT career.

    During your one-year programme, Firebrand provides residential training at our distraction-free training centre. Our accelerated training means you'll achieve training with partners like CompTIA, ITIL and Microsoft faster, giving you more time to put your new skills into practice within a professional working environment. When you complete your programme, you'll have enough industry-recognised qualifications for a great career in IT. You'll be registered by the British Computer Society (BCS) to the Register of IT Technicians, confirming SFIA level 3 professional competence.

    Future career prospects

    By working hard and demonstrating your ability, drive and commitment throughout your 12 month apprenticeship scheme, upon completion you will be offered a permanent contract ensuring you have further opportunities to continue growing within this exciting organisation.

    This company is an equal opportunities employer who values diversity. They do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

    Benefits: Excellent development plan, long-term career prospects, great location, forward-thinking and friendly organisation.

    Qualifications: Must have GCSE/A-Level C or above in Maths, English, IT and Science and a passion for technology.

    Contact us for more details

    Location: London

    Salary: £200.00 per week

    Apply
    Junior IT Apprentice (position closed) — APP647

    We are seeking a bright individual who has the aptitude and intelligence to get to grips with Networks and Servers. We are looking an individual who wants to become a Junior IT Consultant and would like to join a successful IT business. Delivering innovative IT and Network solutions. We are seeking hardworking individuals who have the aptitude and intelligence to work in a fast moving IT environment, and who are willing to learn in working and their own time.

    As a Junior IT Apprentice, your job includes:

    • Answering and logging calls from clients
    • Working within the workshop to Install and Configure desktops and servers and other associated hardware
    • Shadow senior engineers
    • Occasional client visits
    • Network Migrations
    • New network installs
    • Mail migrations to Office 365
    • Maintaining back-ups

    What experience and skills do I need?

    You don’t need loads of professional experience in IT. However, you’ll need at least five GCSEs (or equivalent) at Grade C or above including Maths, English and IT / Science.

    We’re looking for an IT-enthusiast with the following skills:

    • Be able to navigate around computers inside and out.
    • Reliable
    • Excellent communication skills, both written and verbal
    • Honest with excellent time keeping
    • A great can do attitude

    Your Accelerated training programme

    Firebrand offers a unique Advanced Level 3 IT Apprenticeship scheme. We provide the fastest award-winning IT training and certifications with on-going support - all with the ultimate goal of securing a long-term IT career.

    During your one-year programme, Firebrand provides residential training at our distraction-free training centre. Our accelerated training means you'll achieve certifications with partners like CompTIA, ITIL and Microsoft faster, giving you more time to put your new skills into practice within a professional working environment. You'll also be recognised by the British Computer Society (BCS) for entry onto the register of IT Technicians, confirming SFIA level 3 professional competence.

    Future career prospects

    By working hard and demonstrating your ability, drive and commitment throughout your 12-18 month apprenticeship scheme, upon completion you will be offered a permanent contract ensuring you have further opportunities to continue growing within this exciting organisation.

    Benefits: Excellent development plan, long-term career prospects, great location, forward-thinking and friendly organisation.

    Qualifications: Must have GCSE/A-Level C or above in Maths, English, IT and Science and a passion for technology.

    Contact us for more details

    Location: Nuneaton

    Salary: £200.00 per week

    Apply
    Apprentice DevOps Engineer (position closed) — APP646

    This is an excellent opportunity for two talented individuals to develop their careers as Apprentice DevOps Engineer. As part of a Higher Level 4 Software Developer Apprenticeship, you’ll gain hands-on experience working for a fast growing start-up company, training towards industry recognised qualifications as well as earning a decent salary.

    Who you’ll work for, and what you'll be doing

    The organisation is a fast growing, software-for-the-web start-up specialising in co-sourced product development. Already the un-sung heroes behind many of their customer’s out-of-the-box ideas, they mix clever software development and cloudy infrastructure delivery to build responsive, scalable, next generation and then some solutions.

    To support their growth, they are actively seeking talented individuals to join their DevOps team as an apprentice, and support delivery of their revolutionary software and managed services portfolio. The successful applicant will have the opportunity to learn form a diverse team of technical experts.

    You will learn to effortlessly juggle support of PaaS components, virtual-machines, databases and application servers across many customers, cloudy infrastructure providers and environments while helping to build cutting-edge solutions through insightful infrastructure delivery and effective build pipeline management.

    Your responsibilities will include:

    • Support a wide range of customer infrastructure running custom software developed by the organisation, hosted exclusively in public clouds
    • Respond to requests in our 3rd line ticket queue
    • Troubleshoot and implement changes to code in at least one language to resolve live incidents
    • Affect changes in environments safely using appropriate change control procedures, including configuration versioning with git
    • Provision, install, configure and maintain a wide range of products, servers, applications, databases and tools across many environments and customers
    • Manage all day-to-day upkeep of environments including configuring/maintaining backups, monitoring, security and patching
    • Support development teams infrastructure requirements, including continuous integration (CI) and code repositories (SVN/GIT)
    • Create clear and effective documentation (using a wiki)
    • Troubleshoot problems when they occur, quickly and efficiently

    What experience and skills do I need?

    You don’t need loads of professional experience in IT. However, you’ll need at least five GCSEs (or equivalent) at Grade C or above including Maths, English and IT / Science and ideally, an A-level or equivalent such as BTEC Level 3, Level 3 Apprenticeship, etc.

    The right candidates will have the following:

    • A geek that can speak; good spoken and written communication
    • An obvious attention to detail, we want you to obsess about the little things!
    • Ability to pick up new technologies, languages, and operating systems quickly
    • Ability to work effectively with remote teams in India
    • Ability to work flexibly to deliver on time to tight timescales

    Ideally and not essential, you will have knowledge of the following:

    • Windows; .Net app. deployment & AD account management
    • Virtual infrastructure provisioning/management in Azure/AWS
    • Web hosting using IIS/App Service
    • Some database configuration from MySQL/Maria, Cassandra, Mongo
    • Backup & monitoring setup/management
    • Good net basics IP4/6, DNS, DHCP, HTTP/S firewalling & load-balancing
    • Building images and scripting installations for CI.

    Vetting will be required which as a minimum will include a DBS check (as there is potential to be working with sensitive data).

    Your Accelerated training programme

    Firebrand offers a unique Level 4 IT Apprenticeship scheme. We provide the fastest award-winning IT training and certifications with on-going support - all with the ultimate goal of securing a long-term IT career.

    During your two-year programme, Firebrand provides residential training at our distraction-free training centre. Our accelerated training means you'll achieve certifications with partners like CompTIA, ITIL and Microsoft faster, giving you more time to put your new skills into practice within a professional working environment. You'll also be recognised by the British Computer Society (BCS) for entry onto the register of IT Technicians, confirming SFIA level 3 professional competence.

    Future career prospects

    By working hard and demonstrating your ability, drive and commitment throughout your 16 - 24 month apprenticeship scheme, upon completion you will be offered a permanent contract ensuring you have further opportunities to continue growing within this exciting organisation.

    Benefits: Excellent development plan, long-term career prospects, great location, forward-thinking and friendly organisation.

    Qualifications: Must have GCSE/A-Level C or above in Maths, English, IT and Science and a passion for technology.

    Contact us for more details

    Location: Belbroughton

    Salary: £250.00 per week

    Apply
    Apprentice 1st Line Support Analyst (position closed) — APP645

    An exciting opportunity has arisen for two Apprentice 1st Line Support Analysts in Bradford! We are looking for an Apprentice 1st Line Support Analyst with the right skill set but equally as important the right personality and attitude - this is a role for someone who has an eye for detail, is organised and is willing to muck in.If you pride yourself on attention to detail and want to be part of our ever growing team, please apply now!

    Key responsibilities

    • Providing 1st line support to our premium customer base
    • Testing new platform release features
    • Contributing to the product roadmap by authoring Epics, Features, User Stories and Acceptance testing criteria
    • Working hours will be on a bi-weekly rota of two shift patterns; 8am – 4pm (working from our head office) and 3pm – 11pm (working from home)

    What experience and skills do I need?

    • At least five GCSEs (or equivalent) at Grade C or above including Maths, English and either IT or Science.
    • Experience in providing internal/external support and consultancy for large scale clients or organisations is desirable
    • Experience in a business IT environment as either 1st or 2nd Line Support is desirable
    • Experience of workflow management tools and processes and/or print and artwork solutions would be an advantage but not essential as full training will be provided.
    • Competence in the use of Microsoft Office products.
    • Excellent inter-personal, written and oral skills
    • Keen attention to detail

    Your Accelerated training programme

    Firebrand offers a unique Level 3 IT Apprenticeship scheme. We provide the fastest award-winning industry training and certifications with on-going support - all with the ultimate goal of securing a long-term IT career.

    During your one-year programme, Firebrand provides residential training at our distraction-free training centre. Our accelerated training means you'll achieve certifications with partners like CompTIA, ITIL and Microsoft faster, giving you more time to put your new skills into practice within a professional working environment. When you complete your programme, you'll have enough industry-recognised qualifications for a great career in IT. You'll be registered by the British Computer Society (BCS) to the Register of IT Technicians, confirming SFIA level 3 professional competence.

    Future career prospects

    By working hard and demonstrating your ability, drive and commitment throughout your 12 month apprenticeship scheme, upon completion you may have the opportunity for a permanent position.

    Benefits: Excellent development plan, long-term career prospects, great location, forward-thinking and friendly organisation.

    Qualifications: Must have GCSE/A-Level C or above in Maths, English, IT and Science and a passion for technology.

    Contact us for more details

    Location: Bradford

    Salary: £250.00 per week

    Apply
    Data Analyst (position closed) — APP644

    This is an excellent opportunity for two talented Coventry based individuals to develop their careers as Data Analyst Apprentices. As part of a Higher Level 4 Data Analyst Apprenticeship, you’ll gain hands-on experience, training towards industry recognised qualifications as well as earning a proper salary.

    What you’ll be doing as a Data Analyst Apprentice:

    As a Data Analyst Apprentice, you will work in the Data Science division across the MI and Data Visualisation team, and the Data Governance and Management team to support business objectives. Your role will involve the analyst developing a range of reporting solutions, such as Business Intelligence dashboards to suit the needs of internal and external stakeholders; also delivering Management Information ad-hoc requests to customers.

    During your apprenticeship, you will be required to develop and deploy SQL code into environment for a range of tasks, supporting analysts in various departments; whilst also suggesting ways to improve and streamline business processes across the division.

    Some of the responsibilities of the Data Analyst Apprentice will include, but are not limited to:

    • Develop high quality Business Intelligence dashboards against a set of requirements using the tools and techniques available, working in an agile manner to achieve this.
    • Develop and maintain processes to move data assets through the data lifecycle to enable users to make effective use of the data.
    • Deliver the data transformation required to meet the customer's requirements.
    • Work across organisational boundaries to ensure effective contribution to business activity.
    • Apply continuous improvement methodologies to evaluate, assess and research to improve and increase efficiency of their own work, work of the team and tools and techniques in use.
    • Support high priority pieces of work based on the ambitions of the division and department.

    Additional tasks will include:

  • Quality assure ad-hoc code for analysts.
  • Develop ad-hoc analysis and new functionality within a swift time frame for a range of stakeholders.
  • Deploy a range of solutions within the Data Storage and BI Tools environments
  • Proactively contribute to daily stand-ups and weekly meetings, suggesting ways that current processes can be improved, whilst keeping the rest of the team updated with work streams.
  • Support senior analysts to acquire, process, and store information to meet the specific needs of customers across the department.
  • Construct and test scripts to validate and cleanse source files.
  • Who you'll be working for

    The employer, a civil servant government department brings together the existing responsibilities of two different government departments creating a single funding agency accountable for funding education and training for children, young people and adults. The services offered includes secure payments, financial accounting, financial management, assurance and data science. 

    What experience and skills do I need?

  • You don’t need loads of professional experience in IT. However, you’ll need at least five GCSEs (or equivalent) at Grade C or above including Maths, English and IT / Science and A-levels or equivalent such as a BTEC Level 3 or a Level 3 Apprenticeship
  • High level of computing required, including the ability to use Microsoft Office packages (Excel, Word, Outlook, OneNote).
  • Some knowledge of relational databases and big data is desired.
  • Basic understanding of SQL is desired, but not essential.
  • The individual will need to be a good communicator, and able to deal with a fast paced environment.
  • The individual will be required to collaborate with internal and external stakeholders.
  • The individual will need to work flexibly and under pressure, through effective time management.
  • The individual will be required to abide to the Civil Service Code whilst working with the department.
  • Your Accelerated training programme:

    Firebrand offers a unique Higher Level 4 IT Apprenticeship scheme. We provide the fastest award-winning IT training and certifications with on-going support - all with the ultimate goal of securing a long-term IT career. During your 16 – 24 month programme, Firebrand provides residential training at our distraction-free training centre. Our accelerated training means you'll achieve certifications with partners like CompTIA, ITIL and Microsoft faster, giving you more time to put your new skills into practice within a professional working environment. You'll also be recognised by the British Computer Society (BCS) for entry onto the register of IT Technicians, confirming SFIA level 3 professional competence.

    Future career prospects:

    By working hard and demonstrating your ability, drive and commitment throughout your 16 - 24 month apprenticeship scheme, upon completion you will be offered a permanent contract ensuring you have further opportunities to continue growing within this exciting organisation.

    Benefits: Excellent development plan, long-term career prospects, great location, forward-thinking and friendly organisation.

    Qualifications: Must have GCSE/A-Level C or above in Maths, English, IT and Science and a passion for technology.

    Contact us for more details

    Location: Coventry

    Salary: £355.00 per week

    Apply
    Apprentice IT Field Engineer (position closed) — APP643

    An exciting opportunity has arisen for Apprentice IT Field Engineers in Cheshire!

    Our company, an award winning supplier of outsourced IT services nationally from our Headquarters in Congleton, require an experienced, enthusiastic, organised and committed Apprentice IT Field Engineer to join our busy team.

    What you'll be doing as an Apprentice IT Field Engineer:

    • You will provide first and second line support to clients, remotely and on site.
    • You will also be able to design and cost hardware and software solutions
    • Install new/rebuild existing server/workstations and configure hardware
    • Repair and recover from hardware or software failures
    • Help with Installations at client’s offices
    • Maintain a thorough understanding of Local Area Networking
    • Design, setup and configure complex switching environments
    • Design, setup and configure complex wireless networking that supports open or secured access
    • Troubleshooting malfunctions of network hardware and software applications

    What experience and skills do I need?

    Desirable:

  • Experience with Windows desktop and server operating systems
  • Exchange messaging systems
  • Office 365
  • Understand IP networking and associated technology
  • Experience supporting SMEs
  • Essential:

  • At least five GCSEs (or equivalent) at Grade C or above including Maths, English and either IT or Science.
  • Excellent inter-personal, written and oral skills
  • Keen attention to detail
  • Willingness to learn
  • Ability to use initiative
  • Company benefits:

    Private health care after completion, contributory pension scheme and excellent working conditions.

    Your Accelerated training programme

    Firebrand offers a unique Higher Level 4 IT Apprenticeship scheme. We provide the fastest award-winning IT training and certifications with on-going support - all with the ultimate goal of securing a long-term IT career.

    During your 16 - 24 month programme, Firebrand provides residential training at our distraction-free training centre. Our accelerated training means you'll achieve certifications with partners like CompTIA, ITIL and Microsoft faster, giving you more time to put your new skills into practice within a professional working environment. You'll also be recognised by the British Computer Society (BCS) for entry onto the register of IT Technicians, confirming SFIA level 3 professional competence.

    Future career prospects

    By working hard and demonstrating your ability, drive and commitment throughout your 16 - 24 month apprenticeship scheme, upon completion you may have the opportunity for a permanent position.

    Benefits: Excellent development plan, long-term career prospects, great location, forward-thinking and friendly organisation.

    Qualifications: Must have GCSE/A-Level C or above in Maths, English, IT and Science and a passion for technology.

    Contact us for more details

    Location: Cheshire

    Salary: £250.00 per week

    Apply
    IT Service Desk Engineer (position closed) — APP642

    An exciting opportunity has arisen for an Apprentice IT Service Desk Engineer in Cheshire!

    Our company, an award winning supplier of outsourced IT services nationally from our Headquarters in Congleton, require an experienced, enthusiastic, organised and committed Apprentice IT Service Desk Engineer to join our busy team.

    What you'll be doing as an IT Service Desk Engineer:

    • You will provide first and second line support to clients, remotely and on site.
    • You will also be able to design and cost hardware and software solutions
    • Install new/rebuild existing server/workstations and configure hardware
    • Repair and recover from hardware or software failures
    • Perform daily backup operation
    • Work with our ticket / customer relation system to log and respond to tickets
    • Help with Installations at client’s offices
    • Answer telephone and email support requests

    What experience and skills do I need?

    Desirable:

  • Experience with Windows desktop and server operating systems
  • Exchange messaging systems
  • Office 365
  • Understand IP networking and associated technology
  • Experience supporting SMEs

    Essential:

  • At least five GCSEs (or equivalent) at Grade C or above including Maths, English and either IT or Science.
  • Excellent inter-personal, written and oral skills
  • Keen attention to detail
  • Willingness to learn
  • Ability to use initiative

    Company benefits:

    Private health care after completion, contributory pension scheme and excellent working conditions.

    Your Accelerated training programme

    Firebrand offers a unique Level 3 IT Apprenticeship scheme. We provide the fastest award-winning industry training and certifications with on-going support - all with the ultimate goal of securing a long-term IT career.

    During your one-year programme, Firebrand provides residential training at our distraction-free training centre. Our accelerated training means you'll achieve certifications with partners like CompTIA, ITIL and Microsoft faster, giving you more time to put your new skills into practice within a professional working environment. When you complete your programme, you'll have enough industry-recognised qualifications for a great career in IT. You'll be registered by the British Computer Society (BCS) to the Register of IT Technicians, confirming SFIA level 3 professional competence.

    Future career prospects

    By working hard and demonstrating your ability, drive and commitment throughout your 12 month apprenticeship scheme, upon completion you may have the opportunity for a permanent position.

  • Benefits: Excellent development plan, long-term career prospects, great location, forward-thinking and friendly organisation.

    Qualifications: Must have GCSE/A-Level C or above in Maths, English, IT and Science and a passion for technology.

    Contact us for more details

    Location: Cheshire

    Salary: £200.00 per week

    Apply
    IT Desktop Support Apprentice (position closed) — APP641

    In the role of IT Desktop Support Technician the successful candidate will support our IT team in providing prompt and efficient support to all users within the business with 1st line IT Support Issues.

    As a IT Desktop Support Apprentice, your job includes:

    • First line IT support for all our employees covering a range of technologies, including our Citrix Desktop estate.
    • Logging and escalation of calls within our IT Help Desk ticketing system including allocating and responding to tickets logged into the system by end users.
    • Creation of new user accounts and associated setup’s.
    • Visits to our branch offices to perform hardware installations, office moves, re-locations etc. This will involve the lifting and carrying of computer equipment.
    • Routine departmental duties.
    • To provide assistance in maintaining departmental documentation.
    • To deal efficiently and effectively with colleagues and 3rd parties and keep accurate and complete records of the same
    • Mobile device support (Windows Mobile, iPhone etc.)

    What experience and skills do I need?

    You don’t need loads of professional experience in IT. However, you’ll need at least five GCSEs (or equivalent) at Grade C or above including Maths, English and IT / Science.

    We’re looking for an IT-enthusiast with personal skills and desirable experience in:

    • MS Office Suite 2010 - 2013
    • Good Communication skills.
    • Customer Service focused
    • Good Time Management
    • Record Keeping
    • Ability to assist with heavy lifting
    • Smartly presented
    • Trustworthy / Reliable
    • Flexible attitude
    • Outgoing / sociable
    • Good team player
    • Self Motivated
    • Ability to work on own initiative

    You might also have (but don’t need):

    • PC Hardware setup and configuration.
    • Windows Active Directory – Account Unlocks, Password Resets, Creating new Users.
    • Experience with an IT Helpdesk Ticket System i.e Spiceworks. Ticket Allocation, status updates, good record keeping.
    • Experience with remote assistance tools i.e.. TeamViewer. LogMeIn 123 etc.

    Your Accelerated training programme

    Firebrand offers a unique Advanced Level 3 IT Apprenticeship scheme. We provide the fastest award-winning IT training and certifications with on-going support - all with the ultimate goal of securing a long-term IT career.

    During your 12-18 month programme, Firebrand provides residential training at our distraction-free training centre. Our accelerated training means you'll achieve certifications with partners like CompTIA, ITIL and Microsoft faster, giving you more time to put your new skills into practice within a professional working environment. You'll also be recognised by the British Computer Society (BCS) for entry onto the register of IT Technicians, confirming SFIA level 3 professional competence.

    Future career prospects

    By working hard and demonstrating your ability, drive and commitment throughout your 12-18 month apprenticeship scheme, upon completion you will be offered a permanent contract ensuring you have further opportunities to continue growing within this exciting organisation.

    Benefits: Excellent development plan, long-term career prospects, great location, forward-thinking and friendly organisation.

    Qualifications: Must have GCSE/A-Level C or above in Maths, English, IT and Science and a passion for technology.

    Contact us for more details

    Location: Barking

    Salary: £250.00 per week

    Apply
    Apprentice IT Technician (position closed) — APP640

    This dynamic, forward-thinking, flexible and friendly team are now looking to employ 3 x Apprentice IT Technicians to support their growing business. Your core responsibility as an Apprentice IT Technician is to manage all incidents and customer requests from receipt to resolution and closure ensuring service level agreement targets are met. Within time, you’ll complete the initial diagnosis of all incidents and either resolve to the customer’s satisfaction using documented processes and procedures or escalate to Second Line Support using agreed processes.

    Who you’ll work for

    The employer is a leading provider of Cloud Computing and Cyber Security solutions in the South-East of England. They are based in Cambridge and London and have over fifteen years’ experience delivering IT services and solutions to businesses across the UK. They are an award-winning Microsoft Gold Partner, a founder member of the Cloud Industry Forum and Cyberessentials (plus) accredited.

    As an IT Technician, here's what you'll be doing:

    • Receive and log calls on behalf of customers using their IT Service Management tools ensuring accurate data entry.
    • To manage incidents, requests and problems in line with the ITIL incident management, request fulfilment and problem management processes and local procedures.
    • To provide telephone and remote support on desktop, laptop, PDA, printers, telephones and any other emerging technology and related system issues.
    • To install or reinstall software and to image or reimage computers, Laptops and handheld devices locally or using remote deployment tools.
    • Reset passwords using agreed procedures to maintain system security.
    • Update records throughout all stages of all processes so customers and colleagues can view the latest information at any time.
    • Responding to failed backups, investigate and re-run if appropriate.
    • Checking systems are updated and that automatic updates have been applied.
    • To complete routine systems administration tasks.
    • Proactively keep customers informed throughout all stages of all processes by phone and or email.
    • Escalate calls to Second Line Support, Third Line and Service Desk Manager as required.
    • To receive alerts and carryout basic troubleshooting using the necessary tools.
    • Receive, review and update documentation to assist with the resolution of incidents and the fulfilment of requests.
    • To maintain accurate records relating to incidents, requests, assets, licences and other aspects of IT service management.
    • To participate in team meetings.
    • To undertake other duties commensurate to the grade of the post.

    What experience and skills do I need?

    You don’t need loads of professional experience in IT. However, you’ll need at least five GCSEs (or equivalent) at Grade C or above including Maths, English and IT / Science.

    We’re looking for an IT-enthusiast with:

    • Excellent communication skills both written and verbal.
    • A good knowledge of standard business applications (e.g. Microsoft Office etc.)
    • Proactive nature and good initiative with the ability to solve problems.
    • Empathetic attitude with the ability to build excellent rapport with customers.
    • Calmness under pressure.
    • The desire to progress and develop professionally, and move into a more senior technical role.
    • MCP or a formal technical qualification(s) or working towards advantageous.

    Your Accelerated training programme

    Firebrand offers a unique Advanced Level 3 IT Apprenticeship scheme. We provide the fastest award-winning IT training and certifications with on-going support - all with the ultimate goal of securing a long-term IT career.

    During your one-year programme, Firebrand provides residential training at our distraction-free training centre. Our accelerated training means you'll achieve certifications with partners like CompTIA, ITIL and Microsoft faster, giving you more time to put your new skills into practice within a professional working environment. You'll also be recognised by the British Computer Society (BCS) for entry onto the register of IT Technicians, confirming SFIA level 3 professional competence.

    Future career prospects

    By working hard and demonstrating your ability, drive and commitment throughout your 12-18 month apprenticeship scheme, upon completion you will be offered a permanent contract ensuring you have further opportunities to continue growing within this exciting organisation.

    Benefits: Excellent development plan, long-term career prospects, great location, forward-thinking and friendly organisation.

    Qualifications: Must have GCSE/A-Level C or above in Maths, English, IT and Science and a passion for technology.

    Contact us for more details

    Location: Cambridge

    Salary: £200.00 per week

    Apply
    IT Support Technician (position closed) — APP639

    This is a Microsoft endorsed IT apprenticeship based in Watford, so you will also be working towards becoming a Microsoft Certified Professional. This is an exciting opportunity for the ideal IT Apprentice to work towards a suite of professional certificates, accredited by leading software giant Microsoft.

    The Apprentice IT Support Technician role will include:

    • Working with our clients to help resolve issues
    • Resolving issues both remotely and on-site
    • Providing excellent customer service in a professional and friendly manor
    • Work with our ticketing system to log new calls and to respond to new tickets
    • Respond to alerts on our monitoring system (proactive support)
    • Produce monthly reports for both our clients and the service delivery team
    • Configure equipment prior to delivery
    • Installation of equipment in customer offices
    • Keep up to date on customer and internal technologies – via webinars, blogs and or training courses

    Responsibilities will include

    • Being professional and friendly at all times
    • Dressed in business attire at all times (customer visits may be required at short notice)
    • Keep internal and customer logs and or documentation updated at all times
    • An understanding that our clients expect you to be the expert and treat them respectfully when they struggle with the use of technology

    The day to day tasks and duties of the role will include:

    • Answer telephone and email support requests
    • Produce monthly reports for both clients and service delivery team
    • Configure new equipment prior to delivery to clients
    • Provide support remotely and occasionally on-site
    • Document user procedures to do basic tasks (like edit an email signature)
    • Liaise with partners to resolve customer issues (will include logging tickets with partners and working to resolve the issues in timely manner)
    • Work with our ticket / customer relation system to log and respond to tickets
    • Keep internal logs and documentation updated
    • Help with Installations at client’s offices
    • Keep updated on customer and internal solution – regularly attending webinars and reading blogs

    What skills and experience do I need?

    You'll need at least five GCSEs (or equivalent) at Grade C or above including Maths, English and either IT or Science.

    Skills required:

    • Professional and friendly
    • Interested in technology
    • Keep updated on technologies
    • Willingness to learn new technologies
    • Able to work without constant supervision
    • Can do attitude
    • Excellent communication skills
    • You will need to be able to demonstrate both written and verbal communication skills as well as strong IT skills and problem solving. As well as a keen interest in the information technology industry, with a willingness to learn and a can do attitude.

    Your Accelerated training programme

    Firebrand offers a unique Level 3 IT Apprenticeship scheme. We provide the fast-est award-winning industry training and certifications with on-going support - all with the ultimate goal of securing a long-term IT career.

    During your one-year programme, Firebrand provides residential training at our distraction-free training centre. Our accelerated training means you'll achieve certifications with partners like CompTIA, ITIL and Microsoft faster, giving you more time to put your new skills into practice within a professional working environ-ment. When you complete your programme, you'll have enough industry-recognised qualifications for a great career in IT. You'll be registered by the British Computer Society (BCS) to the Register of IT Technicians, confirming SFIA level 3 professional competence.

    Future career prospects

    By working hard and demonstrating your ability, drive and commitment through-out your 12 month apprenticeship scheme, upon completion you may have the opportunity for a permanent position.

    Benefits: Excellent development plan, long-term career prospects, great location, forward-thinking and friendly organisation.

    Qualifications: Must have GCSE/A-Level C or above in Maths, English, IT and Science and a passion for technology.

    Contact us for more details

    Location: Watford

    Salary: £200.00 per week

    Apply
    It Support Apprentice (position closed) — APP638

    You will be required to ensure that all support calls and requests are dealt with appropriately and in accordance with defined policies and procedures, providing a service to install; setup and configure new IT equipment for users such as networks; servers; applications; computers and printers, finally updating status and notes for support calls along with detailed notes on progress and resolution information.

    Who you’ll work for:

    They’re an IT support company providing a wide range of IT services from a South Manchester base. The organisation was established in 2007 when the company founder decided it was time to leave the world of corporate IT and create his own company. They are keen to help small and medium sized businesses make the most of what technology can offer. Your core responsibilities as an Azure IT Support Engineer will be to provide 1st and some 2nd line support to a variety of clients with varying complexities of IT infrastructures and networks.

    As an IT Technician, your job includes:

    • You will be the first point of contact to the company for IT related issues (via telephone/email and desktop support) for the wide range of IT services we provide
    • Responsible for processing service requests in a timely fashion and in line with Service Level Agreements
    • Operational tasks; e.g. analysis & diagnosis of computer hardware; software and network problems
    • Passionate about building relationships and working with people across teams
    • Technical approach to problem solving
    • Proactively identify and propose opportunities to improve processes and systems
    • Participate in the on call rota
    • Other ADHOC duties may be required

    What experience and skills do I need?

    You don’t need loads of professional experience in IT. However, you’ll need at least five GCSEs (or equivalent) at Grade C or above including Maths, English and IT / Science.

    We’re looking for an IT-enthusiast with the following skills:

    • Good communication skills
    • A strong passion for IT
    • The ability to use your own initiative
    • Confident
    • Excellent time management
    • Multi-tasker
    • Working within deadlines
    • Prioritising work load
    • Willingness to work towards a formal industry certification
    • Driving License desirable due to location of employer

    You might also have (but don’t need):

    • Fundamentals of Windows operating systems Basic PC and peripherals hardware knowledge; Microsoft Office and Internet applications and experience of PC Hardware; operating systems and applications Software Skills & Abilities.

    Your Accelerated training programme

    Firebrand offers a unique Advanced Level 3 IT Apprenticeship scheme. We provide the fastest award-winning IT training and certifications with on-going support - all with the ultimate goal of securing a long-term IT career.

    During your one-year programme, Firebrand provides residential training at our distraction-free training centre. Our accelerated training means you'll achieve certifications with partners like CompTIA, ITIL and Microsoft Azure faster, giving you more time to put your new skills into practice within a professional working environment. You'll also be recognised by the British Computer Society (BCS) for entry onto the register of IT Technicians, confirming SFIA level 3 professional competence.

    Future career prospects

    By working hard and demonstrating your ability, drive and commitment throughout your 12-18 month apprenticeship scheme, upon completion you will be offered a permanent contract ensuring you have further opportunities to continue growing within this exciting organisation.

    Benefits: Excellent development plan, long-term career prospects, great location, forward-thinking and friendly organisation.

    Qualifications: Must have GCSE/A-Level C or above in Maths, English, IT and Science and a passion for technology.

    Contact us for more details

    Location: Milton Keynes

    Salary: £288.00 per week

    Apply
    Apprentice Security Analyst (position closed) — APP636

    We are looking for talented and enthusiastic IT Staff to join our support and professional services department based out of Maldon, Essex.

    Who you’ll work for

    The successful candidate will be provided with exposure to, and certification training on, leading edge cybersecurity solutions i.e. iBoss cybersecurity, LibraESVA and other security solutions.

    As an Apprentice Security Analyst, your job includes:

    • Monitoring threat alerts and drawing up incident reports for clients
    • Planning installations of security hardware
    • On site visits or On line remote sessions for demonstrations and installations
    • Troubleshooting security solution issues
    • Attending Security Events to give product demonstrations
    • Testing security vendor solutions in a lab environment

    This is an exciting opportunity to join a cyber security company that is rapidly expanding within UK and Europe with excellent opportunities for personal growth and upward career mobility within the company.

    What experience and skills do I need?

    You don’t need loads of professional experience in IT. However, you’ll need at least five GCSEs (or equivalent) at Grade C or above including Maths, English and IT / Science.

    The successful candidate will have the following:

    • Excellent communication skills, both written and verbal
    • Ability to convey technical information to people with varying technical abilities
    • Aptitude for learning new technologies
    • Ability to analyse and solve problems quickly
    • Customer focused attitude
    • Good telephone manner
    • Prioritise tasks
    • Organise time efficiently
    • Able to complete work and tasks to meet deadlines
    • Function efficiently in a fast-paced environment
    • A ‘can do’ attitude
    • Work well as part of a team

    Your Accelerated training programme

    Firebrand offers a unique Higher Level 4 IT Apprenticeship scheme. We provide the fastest award-winning IT training and certifications with on-going support - all with the ultimate goal of securing a long-term IT career.

    During your two-year programme, Firebrand provides residential training at our distraction-free training centre. Our accelerated training means you'll achieve certifications with partners like CompTIA, ITIL and Microsoft faster, giving you more time to put your new skills into practice within a professional working environment. You'll also be recognised by the British Computer Society (BCS) for entry onto the register of IT Technicians, confirming SFIA level 3 professional competence.

    Future career prospects

    By working hard and demonstrating your ability, drive and commitment throughout your 24 month apprenticeship scheme, upon completion you will be offered a permanent contract ensuring you have further opportunities to continue growing within this exciting organisation.

    Benefits: Excellent development plan, long-term career prospects, great location, forward-thinking and friendly organisation.

    Qualifications: Must have GCSE/A-Level C or above in Maths, English, IT and Science and a passion for technology.

    Contact us for more details

    Location: Maldon

    Salary: £297.00 per week

    Apply
    Apprentice Developer and Monitoring Officer (position closed) — APP635

    We have an exciting opportunity for an Apprentice Developer and Monitoring Officer to join a small London based Technology and Analysis team of six people to assist in the broad and varied roles which the team carry out.

    As an Apprentice Developer and Monitoring Officer, your job includes:

    Your focus is to work alongside our Developer to assist in the ongoing development and maintenance of our applications, specifically our in-house banner ad monitoring system Ad Scan. This will allow you to learn or develop their skills in C#, SQL, and HTLM coding. Another crucial part of the role will be to assist our monitoring function in identifying risks as well as gathering and analysing evidence using the Ad Scan software. The evidence gathered is used by our investigations and enforcement function. The role will also provide some assistance to our Systems Administrator in the day to day running of the organisations software and hardware infrastructure as well as co-ordinating and planning upgrades as required.

    Your responsibilities:

    • Assist the Developer in updating, maintaining, and testing our in-house banner advert software Ad Scan.
    • Gather and analyse user requirements to contribute towards improving the system, user interface and design.
    • Continually updates and develops knowledge of C#, SQL and HTML coding to assist in ongoing system improvements.
    • Utilise the Ad Scan software to conduct sweeps of the phone-paid market to identify potential risks / breaches of our code.
    • Gathers, and collates evidence, and market intelligence of phone-paid services. Analyses evidence as well as user experiences, grades findings, and generates research reports.
    • Conducts forensic technical investigations of specific phone-paid services as required or directed using a variety of software; including – packet capture software, HTML analysis, Video editing software, database queries such as SQL, Mongo BD and Microsoft CRM).
    • Provide 9-5 desktop support to the organisation.
    • Assists the Systems Administrator in upgrading and configuring system hardware / software.

    What experience and skills do I need?

    You’ll need at least five GCSEs (or equivalent) at Grade C or above including Maths, English and either IT or Science.

    Desirable:

    • Strong interest in technology, applications, and software.
    • Some practical technical experience in mobile technology, such as experience of mobile repairs is preferred.
    • Experience of routing phones, P2P file sharing, or HTTP programming would also be advantageous.
    • A naturally inquisitive person who enjoys learning and picks things up quickly.
    • Able to demonstrate maturity when dealing with documents of a sensitive nature.
    • A good team player who is happy to provide assistance and support when requested.
    • Good organisations skills. Able to plan and organise workload to ensure that deadlines are met.
    • Methodical in their approach and a keen problem solver. Able to scrutinise, critically examine, and analyse information to draw appropriate conclusions. Able to present findings in a logical and easy to understand format.
    • Personable and presentable.
    • Able to communicate professionally with individuals from across the organisation. Good standard of written communication skills.
    • Due to the nature of some of the content the individual may be exposed to, the successful candidate must be at least 18 years old.

    Your Accelerated training programme

    Firebrand offers a unique Higher Level 4 IT Apprenticeship scheme. We provide the fastest award-winning IT training and certifications with on-going support - all with the ultimate goal of securing a long-term IT career.

    During your two-year programme, Firebrand provides residential training at our distraction-free training centre. Our accelerated training means you'll achieve certifications with partners like CompTIA, ITIL and Microsoft faster, giving you more time to put your new skills into practice within a professional working environment. You'll also be recognised by the British Computer Society (BCS) for entry onto the register of IT Technicians, confirming SFIA level 3 professional competence.

    Future career prospects

    By working hard and demonstrating your ability, drive and commitment throughout your 24 month apprenticeship scheme, upon completion you will be offered a permanent contract ensuring you have further opportunities to continue growing within this exciting organisation.

    The Rewards:

    We have an excellent reward package, here are a few of the highlights:

    • £18,000 per annum, rising to £21,000 after the first year subject to satisfactory performance
    • 25 days holiday
    • Life assurance at 4 x salary
    • 5% Employers pension contribution
    • Choice of private medical health schemes
    • Investor in People Standard organisation
    • Enhanced family friendly policies
    • Season ticket loan
    • Childcare vouchers

    Benefits: Excellent development plan, long-term career prospects, great location, forward-thinking and friendly organisation.

    Qualifications: Must have GCSE/A-Level C or above in Maths, English, IT and Science and a passion for technology.

    Contact us for more details

    Location: London

    Salary: £346 per week

    Apply
    Information Security Apprentice (position closed) — APP634

    A fantastic opportunity has arisen for an Information Security Apprentice working for our Design & Engineering division in Salford, Manchester. Information Security works to maintain and promote all aspects of information security within the company. The team has three different areas of focus – operational (Security Operations Centre), business transformation (Governance) and Technical (Development and Programmes).

    Who you'll work for

    This role is to support the Manager of the Information Security Governance Team and the other members of their team in ensuring that data within the company is protected, in accordance with the needs of the business and according to Information Security principles of availability, integrity and confidentiality, and ensure that the policies and compliance activities of the Information Security team reflect and enhance this.

    As an Information Security Apprentice, your job includes:

    Towards the company values

    • An understanding of the culture and ethos of the company.
    • An understanding of the importance of governance within the information security function.
    • Understanding of how information security strategy aligns with business and technology strategies.

    Information Security

    • Assist in the implementation of projects relating to Information Security.
    • Assist in the delivery of Information Security to the company
    • Ensure that regular Information Security reports are prepared and submitted to management.
    • Understand the technical requirements for implementing information security.

    Staff Security Awareness and policy

    • Assist with a rolling staff security awareness campaign.
    • Present information security best practice to staff.
    • Promote the adherence of already approved policies.

    Stakeholder management

    • Scheduling and booking appropriate meeting rooms and facilities.
    • Circulating papers and presentations in advance of such meetings.
    • Occasionally taking minutes and circulating promptly

    What experience and skills do I need?

    You’ll need at least five GCSEs (or equivalent) at Grade C or above including Maths, English and either IT or Science.

      Essential:

    • Does not shirk decisions or keep reopening debate
    • Asks for feedback and listens to it
    • Acts with integrity and takes personal responsibility for outcomes
    • Thinks about what is right for the whole company rather than just own patch
    • Challenges assumptions and thinks creatively about solutions
    • Takes ownership of and drives their own area of responsibility
    • Connects to the audience and outside world openly and actively.
    • Collaborates, shares and seeks diverse opinions and ideas across the company
    • Should be able to describe technologies already researched, giving details of their benefits and risks.
    • Demonstrate a desire to learn about new technologies when directed by management.
    • Good knowledge of Outlook as well as intermediate knowledge of MS Word, PowerPoint and Excel required.
    • Good communication skills, both verbal and written.
    • Confidence to ask for assistance when necessary.
    • A positive attitude towards communication within the organisation.
    • Asks for feedback and listens to it.
    • Acts with integrity and takes personal responsibility for outcomes.

    Desirable

    • Strong desire to pursue a career in information security.
    • A motivated attitude to learn and challenge comfort zone.
    • Experience working in Windows and Linux environments.

    Your Accelerated training programme

    Firebrand offers a unique Higher Level 4 IT Apprenticeship scheme. We provide the fastest award-winning industry training and certifications with on-going support - all with the ultimate goal of securing a long-term IT career.

    During your two-year programme, Firebrand provides residential training at our distraction-free training centre. Our accelerated training means you'll achieve training with partners like CompTIA, ITIL and Microsoft faster, giving you more time to put your new skills into practice within a professional working environment. When you complete your programme, you'll have enough industry-recognised qualifications for a great career in IT. You'll be registered by the British Computer Society (BCS) to the Register of IT Technicians, confirming SFIA level 3 professional competence.

    Future career prospects

    By working hard and demonstrating your ability, drive and commitment throughout your 24 month apprenticeship scheme, upon completion you may be offered a permanent contract ensuring you have further opportunities to continue growing within this exciting organisation.

    Benefits: Excellent development plan, long-term career prospects, great location, forward-thinking and friendly organisation.

    Qualifications: Must have GCSE/A-Level C or above in Maths, English, IT and Science and a passion for technology.

    Contact us for more details

    Location: Manchester

    Salary: £240.00 per week

    Apply
    Apprentice Cyber Intrusion Analyst (position closed) — APP633

    A fantastic opportunity has arisen for an Apprentice Analyst working for our Design & Engineering division in Salford, Manchester. The role involves being part of a 24x7 Security Operation Centre (SOC) team, with responsibility for monitoring the company’s networks for security issues (using SIEM/log analysis toolsets), assisting with vulnerability scanning, threat intelligence and security incident response.

    The purpose of the role is to ensure that the company’s information and systems are protected, in accordance with the needs of the business and according to Information Security principles of availability, integrity and confidentiality. The SOC Apprentice Analyst will work with the SOC Specialist/shift leader day to day and the IT Forensics Specialist.

    As an Apprentice Cyber Intrusion Analyst, your job includes:

    Protective Monitoring

    • Monitor the company’s networks for malicious activity using Security Incident and Event Management (SIEM) toolsets. This will include responding to and investigating alerts, assisting with developing new security monitoring use cases, and ensuring all investigative activity is properly documented in our ticketing systems and followed up with relevant support teams.

    Triage

    • Triage issues escalated to the information security team, and ensure that appropriate followup actions are taken by the SOC.

    Development of Documentation

    • Assist the SOC Specialist in developing and maintaining SOC documentation and processes.

    Threat Intelligence

    • Assist the SOC Specialist in monitoring open source intelligence sources for potential threats against the company, and ensure appropriate defensive actions are taken with respect to these.

    Vulnerability Assessment

    • Assist the SOC Specialist in running vulnerability scans against the company’s infrastructure, interpreting these and following up issues with relevant support teams.

    Incident Response

    • Form part of the company’s Security Incident Response team, assisting with whatever activities are deemed necessary by the incident leader.

    Project Support

    • Provide support to projects undertaken by the company’s Information Security function.

    What experience and skills do I need?

    You’ll need at least five GCSEs (or equivalent) at Grade C or above including Maths, English and either IT or Science.

      Essential:

    • Highly motivated individual with a genuine enthusiasm for information security and technology;
    • Willingness to work shifts (including unsociable hours and bank holidays where these fall into your shift pattern) as part of a 24x7 team.
    • Sound understanding of information security principles and best practices;
    • Good communication skills both written and verbal;
    • Ability to prioritise workloads and to know when to seek guidance.

    Desirable

    • Good infrastructure and technology experience including demonstrable understanding of security operations;
    • Good knowledge of security issues inherent in common corporate environments;
    • Experience working with 1st line ticketing/triage
    • Experience using Security Incident and Event Management (SIEM) toolsets;
    • Specific experience in Splunk / big data forensic technologies;
    • Specific experience using Alienvault SIEM toolsets;
    • Experience using vulnerability scanning tools;
    • Experience identifying and reporting on open source threat intelligence;
    • Proven technical ability in Unix/Linux/etc;
    • Proven technical ability in Microsoft Windows;
    • Proven technical ability in networking systems;
    • Experience with VMware virtualisation;
    • Experience of system forensics;
    • Experience of malware analysis.

    Vetting

    • Due to the sensitive nature of the role successful candidates will be subject to background checks (including criminal records checks).

    Your Accelerated training programme

    Firebrand offers a unique Higher Level 4 IT Apprenticeship scheme. We provide the fastest award-winning industry training and certifications with on-going support - all with the ultimate goal of securing a long-term IT career.

    During your two-year programme, Firebrand provides residential training at our distraction-free training centre. Our accelerated training means you'll achieve training with partners like CompTIA, ITIL and Microsoft faster, giving you more time to put your new skills into practice within a professional working environment. When you complete your programme, you'll have enough industry-recognised qualifications for a great career in IT. You'll be registered by the British Computer Society (BCS) to the Register of IT Technicians, confirming SFIA level 3 professional competence.

    Future career prospects

    By working hard and demonstrating your ability, drive and commitment throughout your 24 month apprenticeship scheme, upon completion you may be offered a permanent contract ensuring you have further opportunities to continue growing within this exciting organisation.

    Benefits: Excellent development plan, long-term career prospects, great location, forward-thinking and friendly organisation.

    Qualifications: Must have GCSE/A-Level C or above in Maths, English, IT and Science and a passion for technology.

    Contact us for more details

    Location: Manchester

    Salary: £240.00 per week

    Apply
    IT Systems Administrator Apprentice (position closed) — APP632

    An exciting opportunity has arisen for an IT Systems Administrator Apprentice working in Cambridge! Your role will be to help our clients get the best from their IT and Telephone systems. You'll find the role challenging and rewarding. They will get an inside look at IT in different industries and work with customers to help them meet their own business objectives.

    Who you'll work for

    We support mainly Microsoft solutions and networks and you’ll be able to look at issues logically and be able to analyse problems and provide a diagnosis and sustainable solution for the customer. We provide a complete IT and Telecoms services including 24/7 monitoring using a leading RMM tool.

    As an IT Systems Administrator Apprentice, your job includes:

    • Support of Microsoft Windows servers and Email Services
    • Analysis and Problem Solving of support issues
    • Excellent telephone and email / written communications
    • To gain a working knowledge of VLANs, iSCSI Technologies and Virtualisation
    • Procedure based approach and the ability to keep excellent documentation
    • Experience of working with DNS records

    What experience and skills do I need?

    You don’t need loads of professional experience in IT. However, you’ll need at least five GCSEs (or equivalent) at Grade C or above including Maths, English and IT / Science.

    • Positive attitude
    • Team player
    • Logical approach
    • Enthusiastic
    • Excellent Listening Skills
    • Willingness to do things properly

    Your Accelerated training programme

    Firebrand offers a unique Higher Level 4 IT Apprenticeship scheme. We provide the fastest award-winning IT training and certifications with on-going support - all with the ultimate goal of securing a long-term IT career.

    During your two-year programme, Firebrand provides residential training at our distraction-free training centre. Our accelerated training means you'll achieve certifications with partners like CompTIA, ITIL and Microsoft faster, giving you more time to put your new skills into practice within a professional working environment. You'll also be recognised by the British Computer Society (BCS) for entry onto the register of IT Technicians, confirming SFIA level 3 professional competence.

    Future career prospects

    By working hard and demonstrating your ability, drive and commitment throughout your 24 month apprenticeship scheme, upon completion you will be offered a permanent contract ensuring you have further opportunities to continue growing within this exciting organisation.

    Benefits: Excellent development plan, long-term career prospects, great location, forward-thinking and friendly organisation.

    Qualifications: Must have GCSE/A-Level C or above in Maths, English, IT and Science and a passion for technology.

    Contact us for more details

    Location: Cambridge

    Salary: £250.00 per week

    Apply
    Apprentice Software Consultant / Developer (position closed) — APP631

    We are looking for a friendly and hardworking apprentice interested in a career in IT to join our team.

    Based at our premises at Burton Waters, Lincoln you will be work with our helpdesk team to provide telephone, email and remote support to our clients. You'll have the opportunity to work in all areas of the business including; helpdesk, installation, networks, projects, workshop and customer service.

    As an Apprentice Consultant / Developer, your job includes:

    • Working on our helpdesk system to create and update tickets
    • Administer our asset register and keep accurate records of client equipment
    • Work as part of a team to proactively manage and monitor client networks
    • Respond to helpdesk tickets to diagnose and resolve networking issues
    • Assist with installations at client sites
    • Work on upgrades and repairs in our workshop
    • Undertaking practical and structured training to broaden and improve skills

    What experience and skills do I need?

    You don’t need loads of professional experience in IT. However, you’ll need at least five GCSEs (or equivalent) at Grade C or above including Maths, English and IT / Science.

    We’re looking for an IT-enthusiast with:

    • Strong and demonstrable interest in IT and all things techy.
    • You will have excellent communication skills both written and verbal.
    • You will have a strong work ethic and a friendly personality.

    Your Accelerated training programme

    Firebrand offers a unique Higher Level 4 IT Apprenticeship scheme. We provide the fastest award-winning IT training and certifications with on-going support - all with the ultimate goal of securing a long-term IT career.

    During your two-year programme, Firebrand provides residential training at our distraction-free training centre. Our accelerated training means you'll achieve certifications with partners like CompTIA, ITIL and Microsoft faster, giving you more time to put your new skills into practice within a professional working environment. You'll also be recognised by the British Computer Society (BCS) for entry onto the register of IT Technicians, confirming SFIA level 3 professional competence.

    Future career prospects

    By working hard and demonstrating your ability, drive and commitment throughout your 24 month apprenticeship scheme, upon completion you will be offered a permanent contract ensuring you have further opportunities to continue growing within this exciting organisation.

    Benefits: Excellent development plan, long-term career prospects, great location, forward-thinking and friendly organisation.

    Qualifications: Must have GCSE/A-Level C or above in Maths, English, IT and Science and a passion for technology.

    Contact us for more details

    Location: Lincoln

    Salary: £200.00 per week

    Apply
    IT Apprentice (position closed) — APP630

    This is a fantastic opportunity to join one of London’s leading accountancy firms within their IT Support department.

    As an IT Apprentice, you’ll be responsible for a variety of jobs, including:

    • Support service delivery of IT infrastructure team, maintaining systems in optimal condition, including regular maintenance, monitoring and housekeeping.
    • Support all IT systems and software to include PCs, infrastructure, audio visual, remote access and Wifi.
    • Respond to helpdesk requirements completing tasks in line with agreed processes and escalating where necessary.
    • Provide face to face, remote and telephone support where appropriate. To work closely with the IT team to improve response time, IT team profile and infrastructure.
    • Manage room setups, AV provision and to assist with desk moves and builds as required.
    • Ensure the support log is properly maintained and calls as well as users are updated on a daily basis, and actioned in accordance with agreed timescales.
    • Review support log to identify trends, recurring issues and escalate as appropriate.
    • Assist with the development and implementation of new software and practices for internal clients, manage upgrades, patches etc.
    • Assist with inventory maintenance. To ensure all IT equipment is security tagged and logged and inventory of loaned equipment is kept up to date.
    • Work with the IT team to identify best practice, future development and training needs
    • Ensure software/hardware installations and machine builds are completed in time and to an excellent agreed standard.
    • Ensure purchase orders are completed with all relevant details including user names, prices and model numbers.
    • Be responsible for system backups / restores, ensuring all full backups are tested every Monday morning, and end of month tapes are labelled accordingly and taken out of the loop.
    • Ensure creation/deletion of new accounts and IT booklets in conjunction with the Joiners and Leavers process.
    • Assist with Active Directory and Exchange maintenance, along with ensuring server maintenance / update schedules are completed according to best IT practice.
    • Take ownership of anti-virus management and security for all desktops, laptops and servers across the firm.
    • Review and update procedures of all areas of IT to ensure that they are appropriate and accord with best practice.
    • Be fully familiar with the firm’s IT compliance policies including backup, antivirus, data protection, security and confidentiality.
    • Assist with the maintenance of and training on the telephone system
    • Assist in the recording and publishing of solutions to IT issues
    • Assist in training on and support of all internal programmes /systems to include desktop faxing system, desktop publishing system and intranet

    What experience and skills do I need?

    You don’t need loads of professional experience in IT. However, you’ll need at least five GCSEs (or equivalent) at Grade C or above including Maths, English and IT / Science.

    We’re looking for an IT-enthusiast with the following skills:

    • To be able towrite letters and reports clearly and concisely with minimal grammatical or typographical errors.
    • To develop an effective process for keeping others informed of progress on work issues.
    • To adopt a positive communication style at all times.
    • To adopt an appropriate communication style for the audience you are addressing.
    • To adopt and implement effective listening skills.
    • To present information orally and in writing in a clear and concise style.
    • To have the ability to deal with and calm down difficult / frustrated users by remaining calm and dealing with situations with required delicacy

    You might also have (but don’t need)

    • Intermediate MS Office (Word, Excel, PowerPoint, Outlook)
    • Infrastructure skills
    • Knowledge of Windows

    Your Accelerated training programme

    Firebrand offers a unique Advanced Level 3 IT Apprenticeship scheme. We provide the fastest award-winning IT training and certifications with on-going support - all with the ultimate goal of securing a long-term IT career.

    During your one-year programme, Firebrand provides residential training at our distraction-free training centre. Our accelerated training means you'll achieve certifications with partners like CompTIA, ITIL and Microsoft faster, giving you more time to put your new skills into practice within a professional working environment. You'll also be recognised by the British Computer Society (BCS) for entry onto the register of IT Technicians, confirming SFIA level 3 professional competence.

    Future career prospects

    By working hard and demonstrating your ability, drive and commitment throughout your 12-18 month apprenticeship scheme, upon completion you will be offered a permanent contract ensuring you have further opportunities to continue growing within this exciting organisation.

    Benefits: Excellent development plan, long-term career prospects, great location, forward-thinking and friendly organisation.

    Qualifications: Must have GCSE/A-Level C or above in Maths, English, IT and Science and a passion for technology.

    Contact us for more details

    Location: London

    Salary: £200.00 per week

    Apply
    Junior Sales Executive (position closed) — APP629

    This is a newly created role within our employer engagement team. We are looking for 2 x IT Sales Apprentices to grow our telemarketing team. You will be responsible for calling potential employers from both small and large businesses. Your role will be to promote our programs whilst offering advice and guidance to employers. You will work closely and effectively with the sales team in order to pass over good quality leads.

    You will have an interest in sales and all things IT! Full product training will be given along with full mentoring support from the Business Development Manager.

    As an IT Technical Sales Apprentice, your job includes:

    • Cold calling potential employers.
    • Work within structured KPI’s.
    • Hand over good qualified leads to the sales team
    • Work with the learner recruitment department to establish key geographical areas in which we have a large amount of candidates
    • Update and manage in-house system with relation to current and forecasted business
    • Identify opportunities to cross-sell Firebrand Commercial business

    What experience and skills do I need?

    Five GCSEs (or equivalent) at Grade C or above including Maths, English and IT / Science.

    We’re looking for an IT-enthusiast with:

    • Good IT Skills
    • Have an interest in sales and providing excellent customer service
    • The desire to succeed
    • A confident and professional telephone manner
    • Good sense of humour
    • Work well within a team as well as using your own initiative
    • Excellent communication skills

    You might also have (but don’t need):

    • Experience selling in a B2B environment

    What you'll learn during your training programme

    • Understanding Sales
    • The sales process
    • Defining the sales cycle
    • Introduction to prospecting
    • Customer profiling and segmentation
    • Opening Opportunities
    • Setting New Appointments
    • Client Communication
    • Cross Selling and Upselling
    • Refining calling skills
    • Gaining commitment
    • Objection handling
    • An introduction to negotiation
    • Closing

    Future career prospects

    By working hard and demonstrating your ability, drive and commitment throughout your 12-18 month apprenticeship scheme, upon completion you will be offered a permanent contract ensuring you have further opportunities to continue growing within this exciting organisation.

    Benefits: Excellent development plan, long-term career prospects, great location, forward-thinking and friendly organisation.

    Qualifications: Must have GCSE/A-Level C or above in Maths, English, IT and Science and a passion for technology.

    Contact us for more details

    Location: London

    Salary: £300.00 per week

    Apply
    System Administrator Apprentice (position closed) — APP628

    We are a global internet hosting company and are looking for a System Administrator Apprentice to join our team in our Southampton office. As a Systems Administrator Apprentice you will be responsible for taking calls from our customers to assist them in managing their technical incidents and service requests. In addition to the typical system administration duties you will be expected to develop the skills required to troubleshoot incidents and providing root cause analysis. You will also collaborate with other internal teams, providing information regarding server health, product issues and fixes, recommendations and system performance.

    This is a customer-facing role and involves high levels of customer engagement so excellent verbal and written communication skills are essential. Our System Administrators are known for being the resident experts on our supported products. You thrive on helping people and sharing your knowledge, which is good because our customers are counting on you to deliver resolution, served up with a side of superior customer service.

    What we will count on you for:

  • Communicate with our customers and provide meaningful interactions that deliver an excellent customer experience
  • Work on customer incidents and service requests using a global ticketing system
  • Develop skills to enable you to perform server based administration in a large multi-domain environment
  • Demonstrate an appetite for personal development to perform, succeed and grow
  • Work with our 3rd party vendors
  • Document and share knowledge with others to build a stronger team
  • Assist in managing our usage policies and work with customers and internal teams to find a resolution to their issues
  • Exercise judgment using procedures and practices to determine appropriate course of action.
  • Follow internal processes
  • What you will bring to the team:

    Attitude & Commitment

  • Can do attitude, anything is possible
  • Committed to delivering an exceptional customer experience
  • Excellent verbal communication skills
  • Self-motivated and drive to develop yourself
  • Like working with people

    Experience & Education

    • Experience in a Customer facing role preferable
    • Good IT knowledge

    You’ll make the A list if:

    • You can demonstrate excellent customer communication skills and experience
    • You have a “can do” attitude and love to work in a busy environment
    • You have the desire to learn

    What training will I receive?

    Firebrand offers a unique Level 3 IT Apprenticeship scheme that provides award-winning industry training and certifications, valuable work experience and offers on-going support all with the ultimate goal of securing you a long-term career within the world of technology.

    During your 12 or 18 month IT apprenticeship programme, Firebrand will provide residential training at our distraction-free training centre. Our method of accelerated training allows you to achieve industry-recognised certifications such as CompTIA, ITIL and Microsoft faster, giving you more time to put your new skills in to practice within a working environment. Firebrand will also provide you with a Mentor who will be supporting and assisting you with your development. By the end of your 12-18 month apprenticeship, in addition to having numerous industry recognized qualifications, a steady career with a supportive employer, you will also be recognised by the British Computer Society (BCS) for entry onto the register of IT Technicians, confirming SFIA level 3 professional competence.

    Future career prospects

    By working hard and demonstrating your ability, drive and commitment throughout your 12-18 month apprenticeship scheme, upon completion you will be offered a permanent contract ensuring you have further opportunities to continue growing within this exciting organisation.

  • Benefits: Excellent development plan, long-term career prospects, great location, forward-thinking and friendly organisation.

    Qualifications: Must have GCSE/A-Level C or above in Maths, English, IT and Science and a passion for technology.

    Contact us for more details

    Location: Southampton

    Salary: £270.00 per week

    Apply
    IT Service Desk Apprentice (position closed) — APP627

    Who will I work for and what will I do?

    The role will primarily be based in our Woodford Green office; however anticipated development will lead to attending customer sites, initially alongside one of our consultants but working towards attending sites on your own. You will be working on busy IT Service Desk answering calls from customers as the first point of contact for inbound enquiries. You will be supporting a wide range of Microsoft products, initially desktop support but developing during the course of the apprenticeship to Windows Server support (2008-2012) and hosted solutions, with further development into web, programming or other specialist areas available dependent on aptitude and progress.

    Responsibilities

    • Logging client calls, resolving enquiries where possible
    • Escalating to second and third line support as required
    • Carrying out reactive and proactive tasks to agreed procedures
    • Carrying out routine network management tasks including backup and server checks
    • Responding to incidents logged by the customer
    • Progressing all queued assigned service calls
    • Following procedures to carry out fault diagnosis
    • Ensure that all systems (predominantly Connectwise and Centrastage) used to carry out work
    • activities are updated on a real time basis including detailed and accurate call notes
    • Ensure all customer change requests are appropriately logged and assigned

    What training will I receive?

    Firebrand offers a unique Level 3 IT Apprenticeship scheme that provides award-winning industry training and certifications, valuable work experience and offers on-going support all with the ultimate goal of securing you a long-term career within the world of technology.

    During your 12 or 18 month IT apprenticeship programme, Firebrand will provide residential training at our distraction-free training centre. Our method of accelerated training allows you to achieve industry-recognised certifications such as CompTIA, ITIL and Microsoft faster, giving you more time to put your new skills in to practice within a working environment. Firebrand will also provide you with a Mentor who will be supporting and assisting you with your development. By the end of your 12-18 month apprenticeship, in addition to having numerous industry recognized qualifications, a steady career with a supportive employer, you will also be recognised by the British Computer Society (BCS) for entry onto the register of IT Technicians, confirming SFIA level 3 professional competence.

    What experience do I need?

    You don’t need loads of professional experience in IT. However, you’ll need at least five GCSEs (or equivalent) at Grade C or above including Maths, English and IT / Science.

    Some experience in supporting hardware is desirable and a demonstrable interest in technology is key.

    What happens after my apprenticeship?

    By working hard and demonstrating your ability, drive and commitment throughout your 12-18 month apprenticeship scheme, upon completion you will be offered a permanent contract ensuring you have further opportunities to continue growing within this exciting organisation..

    Benefits: Excellent development plan, long-term career prospects, great location, forward-thinking and friendly organisation.

    Qualifications: Must have GCSE/A-Level C or above in Maths, English, IT and Science and a passion for technology.

    Contact us for more details

    Location: Woodford Green

    Salary: £175.00 per week

    Apply
    Apprentice Technical Support Engineer (position closed) — APP626

    This is an exciting opportunity for an ambitious individual to accelerate their IT career as an Apprentice Technical Support Engineer for a reputable Cheshire -based organisation. As part of an IT Apprenticeship, you’ll gain hands-on experience; training towards industry recognised Microsoft, CompTIA and ITIL qualifications all whilst earning a decent salary.

    Who you’ll work for:

    The employer provides a rugged mobile data capture solutions to large blue-chip clients. Located in Cheshire, you would receive on the job training, exposure to lots of different technologies, excellent prospects and the chance to have a real positive impact within the organisation. Reporting to the Technical Services Manager, your primary function as an Apprentice Technical Support Engineer is supporting customers and staff of both in-house and third party systems, devices and software for windows and mobile devices. This role is part of the Help Desk team providing support and a managed service solution to external customers for mobile devices and software applications. It is important for the technical support engineers to have good people skills and have the ability to work independently and as part of a team.

    As an Apprentice Technical Support Engineer, your job role will include:

  • Desktop & Laptop administration, including build, configuration and troubleshooting.
  • Desktop & Laptop internal IS support and general troubleshooting in mixed Windows 7 & Windows XP environment with MS Office 2010 and Office 365
  • Support of remote users
  • Support of multiple business applications including in-house and customer applications
  • Mobile device support and management across Windows Mobile, iOS, Blackberry and Android
  • Phone based and hands-on technical/desktop support and general troubleshooting
  • Application installations and builds
  • Liaising with 3rd party companies
  • Supporting VPN and remote access issues
  • Producing support and customer documentation
  • Defect investigation
  • Support, installation and maintaining of bespoke systems
  • Working with multiple departments both internally and externally to ensure the delivery of high quality projects on time and in full
  • Being involved in technical support for multiple projects
  • Leading technical investigations and driving resolutions where necessary
  • Mobile Software configuration, debugging and investigation, ensuring customer requirements are met, root issues are investigated and resolved
  • Performs related duties as assigned
  • Working in our offices in Sutton Weaver, the position may require some travel
  • What experience and skills do I need?

    You don’t need loads of professional experience in IT. However, you’ll need at least five GCSEs (or equivalent) at Grade C or above including Maths, English and IT / Science.

    We’re looking for an IT-enthusiast with:

    • Knowledge of Microsoft Windows client operating systems, XP, 7 & Microsoft Office 2007 and 2010.
    • Ideally, experience of desktop / Internal IT support
    • Attention to detail
    • Good communication skills
    • The ability to be a good listener, and to really understand a customer problem or question and help them solve it.
    • Flexible attitude, ability to perform under pressure.
    • A commitment to quality and a thorough approach to the work.
    • Ability to work well within a team
    • Have a professional attitude to colleagues and customers.

    Your Accelerated training programme

    Firebrand offers a unique Advanced Level 3 IT Apprenticeship scheme. We provide the fastest award-winning IT training and certifications with on-going support - all with the ultimate goal of securing a long-term IT career. During your one-year programme, Firebrand provides residential training at our distraction-free training centre. Our accelerated training means you'll achieve certifications with partners like CompTIA, ITIL and Microsoft faster, giving you more time to put your new skills into practice within a professional working environment. You'll also be recognised by the British Computer Society (BCS) for entry onto the register of IT Technicians, confirming SFIA level 3 professional competence.

    Future career prospects

    By working hard and demonstrating your ability, drive and commitment throughout your 12-18 month apprenticeship scheme, upon completion you will be offered a permanent contract ensuring you have further opportunities to continue growing within this exciting organisation.

    Benefits: Excellent development plan, long-term career prospects, great location, forward-thinking and friendly organisation.

    Qualifications: Must have GCSE/A-Level C or above in Maths, English, IT and Science and a passion for technology.

    Contact us for more details

    Location: Runcorn

    Salary: £200.00 per week

    Apply
    IT Helpdesk Apprentice (position closed) — APP625

    A fantastic opportunity has arisen for two IT Helpdesk Apprentices working at an award winning school in London.

    Who you’ll work for

    Reporting to the Customer Support Officer team leader. You’ll be working for The School’s IT Helpdesk.

    Our apprenticeship scheme aims to offer a one year Level 3 apprenticeship programme with the view of progressing to a two year Level 4 Apprenticeship. Successful candidates will have the opportunity to work with the Helpdesk, the 2nd line Customer Support Officer team and eventually progress to spend more time working in 3rd line teams. Information Technology Services (ITS) will benefit from a more mobile approach to problem solving, sharing ideas, a good practice work ethic and the possibility of recruiting the School’s next generation of employees.

    The Helpdesk function is maintained by two IT support teams, the Customer Support Officer team (CSO) and the IT Support Office team (ITSO) teams, both working under the Helpdesk Manager. The ITSO team primarily supports the academic faculties and professional support staff whilst the CSO team is primarily focused on central provisioned facilities and MSc students. The successful candidates will report to the Customer Support Officer team leader.

    What you'll be doing as an IT Helpdesk Apprentice:

    • Working with Helpdesk rota and Support teams
    • Become competent in using the Helpdesk software by being able to log calls and enquiries
    • Develop a good customer service manner
    • Know when to ask for help from your colleagues
    • Gain a good overview of faults reported to the helpdesk
    • Gain a good overview of the school's infrastructure
    • Gain a good overview of administrative, research, teaching, classroom and multi-media support
    • Develop a range of skills within the IT support teams
    • Develop good fault-finding and problem resolution skills in order to provide effective 1st line and 2nd line support

    The post-holder will be spending the majority of time with the Customer Support Officer team, working on the Helpdesk, in the workshop and in classroom environments. You will be providing face-to-face, telephone and e-mail support. You will be required to make desk side visits, gaining specialisms in the support services. The goal for this year is to understand the IT infrastructure and support needs of the School and be skilled to work unsupervised in the Helpdesk arena.

    What experience and skills do I need?

    You don’t need loads of professional experience in IT. However, you’ll need at least five GCSEs (or equivalent) at Grade C or above including Maths, English and IT / Science.

    Desirable skills:

    • Convey basic factual information clearly and accurately to customers and colleagues. Record the information accurately to aid resolution.
    • Excellent communication skills, able to successfully deal with all levels of people from a multitude of countries. Explaining technical terms in easy to understand principles.
    • Contributing actively to a team.
    • Ability to work with little supervision.
    • Passing information on promptly and accurately
    • Setting the expectation levels of the customer appropriately
    • Reacting appropriately to requests for advice or information
    • An ability to correctly prioritise tasks and work load
    • Excellent customer service skills
    • Work within the scope of the support teams
    • Have the ability to think independently and make decision when working alone.
    • Have the ability to think on your feet, react to challenges as they occur.
    • Apply interim solutions where necessary.
    • Know when to ask for assistance/advice.
    • Planning and organising their own work.
    • An ability to juggle conflicting requests
    • Logical approach to problem solving, recording steps taken.
    • Selecting a course of action from available options

    Your Accelerated training programme

    Firebrand offers a unique Level 3 IT Apprenticeship scheme. We provide the fastest award-winning industry training and certifications with on-going support - all with the ultimate goal of securing a long-term IT career.

    During your one-year programme, Firebrand provides residential training at our distraction-free training centre. Our accelerated training means you'll achieve certifications with partners like CompTIA, ITIL and Microsoft faster, giving you more time to put your new skills into practice within a professional working environment. When you complete your programme, you'll have enough industry-recognised qualifications for a great career in IT. You'll be registered by the British Computer Society (BCS) to the Register of IT Technicians, confirming SFIA level 3 professional competence.

    This job description is not a definitive or exhaustive list of responsibilities but identifies the key responsibilities and tasks of the post holder. The specific objectives of the post holder will be subject to review as part of the individual performance review (appraisal) process.

    Future career prospects

    By working hard and demonstrating your ability, drive and commitment throughout your 12 month apprenticeship scheme, upon completion you may have the opportunity for a permanent position.

    Benefits: Excellent development plan, long-term career prospects, great location, forward-thinking and friendly organisation.

    Qualifications: Must have GCSE/A-Level C or above in Maths, English, IT and Science and a passion for technology.

    Contact us for more details

    Location: London

    Salary: £300.00 per week

    Apply
    Apprentice Microsoft CRM Technical Consultant (position closed) — APP624

    We're a CRM consultancy specialising in the Microsoft Dynamics CRM for the Office 365 platform. We are based in Milton Keynes and provide CRM consultancy, implementation, migration and Microsoft Dynamics CRM training services.

    As a Microsoft CRM Technical Consultant, your job includes:

    • Handling support issues and resolving technical enquiries
    • Customisation and configuration of Microsoft Dynamics CRM
    • Data Migration
    • Report development
    • CRM Requirements Analysis and System Design
    • Customisation and Configuration of Microsoft Dynamics and associated applications
    • Data migration of legacy applications into Microsoft Dynamics
    • Report & Document Development
    • End and key user training
    • Ongoing support

    What experience and skills do I need?

    You don’t need loads of professional experience in IT. However, you’ll need at least five GCSEs (or equivalent) at Grade C or above including Maths, English and IT / Science.

    Desirable Knowledge & Experience

    • General experience or desire to learn IT skills
    • Experience in products in the Microsoft stack e.g. Windows, SQL, Office products and in particular good Excel skills.
    • Knowledge of HTML, Java Script, .NET
    • Microsoft infrastructure e.g. servers and networking

    Your Accelerated training programme

    Firebrand offers a unique Higher Level 4 IT Apprenticeship scheme. We provide the fastest award-winning IT training and certifications with on-going support - all with the ultimate goal of securing a long-term IT career.

    During your two-year programme, Firebrand provides residential training at our distraction-free training centre. Our accelerated training means you'll achieve certifications with partners like CompTIA, ITIL and Microsoft faster, giving you more time to put your new skills into practice within a professional working environment. You'll also be recognised by the British Computer Society (BCS) for entry onto the register of IT Technicians, confirming SFIA level 3 professional competence.

    Future career prospects

    By working hard and demonstrating your ability, drive and commitment throughout your 24 month apprenticeship scheme, upon completion you will be offered a permanent contract ensuring you have further opportunities to continue growing within this exciting organisation.

    Benefits: Excellent development plan, long-term career prospects, great location, forward-thinking and friendly organisation.

    Qualifications: Must have GCSE/A-Level C or above in Maths, English, IT and Science and a passion for technology.

    Contact us for more details

    Location: Milton Keynes

    Salary: £250.00 per week

    Apply
    Apprentice IT and Telecoms Technician (position closed) — APP623

    This is an exciting opportunity for a driven individual to develop your career working as an Apprentice IT and Telecoms Technician for an East Sussex based IT Specialist. As part of a Level 3 IT Apprenticeship, you’ll gain hands-on experience, industry recognised Microsoft, CompTIA and ITIL qualifications all whilst earning.

    Who will I work for, and what will I do?

    Located in Newhaven, East Sussex, the employer is an IT support company providing proactive IT support for SMB’s within the South East of England. Their customers range from 1 – 100 users and they provide support for; Desktops, Servers, VoIP, Printers, WANs, LANs, Firewall, switches. Due to continued growth, they are now looking to grow their team and appoint an Apprentice IT Support Technician

    Your core responsibilities as an Apprentice IT Support Technician will include:

    • Technical support at the network level: WAN and LAN connectivity, routers, firewalls, and security
    • Support of disaster recovery solutions
    • IT Support relating to technical issues involving Microsoft’s core business applications and operating systems
    • Monitor the remote monitoring and management system alerts and notifications, and respond accordingly through service tickets
    • System documentation maintenance and review
    • Communication with customers as required: keeping them informed of incident progress, notifying them of impending changes or agreed outages
    • Office based support position with some field work (initially accompanied by senior engineer)

    What training will I receive?

    Firebrand offers a unique Level 3 IT Apprenticeship scheme that provides award-winning industry training and certifications, valuable work experience and offers on-going support all with the ultimate goal of securing you a long-term career within the world of technology.

    During your 12 month IT apprenticeship programme, Firebrand will provide residential training at our distraction-free training centre. Our method of accelerated training allows you to achieve industry-recognised certifications such as CompTIA, ITIL and Microsoft faster, giving you more time to put your new skills in to practice within a working environment. Firebrand will also provide you with a Mentor who will be supporting and assisting you with your development. By the end of your 12 month apprenticeship, in addition to having numerous industry recognised qualifications, a steady career with a supportive employer, you will also be recognised by the British Computer Society (BCS) for entry onto the register of IT Technicians, confirming SFIA level 3 professional competence.

    What experience do I need

    You don’t need loads of professional experience in IT. However, you’ll need at least five GCSEs (or equivalent) at Grade C or above including English and IT / Science.

    We're looking for an IT-enthusiast with the following skills:

    • Flexible attitude
    • Ability to perform under pressure
    • Passion for technology
    • Basic understanding of networking principals, protocols and associated technologies such as: OSI layer model, IP, TCP/IP, routing and switching, WANs, LANs)
    • A commitment to quality
    • A thorough approach to work
    • Logical thinking and creative approach to problem solving
    • Passion for IT
    • Uses published standards and design guidelines
    • Maintains a productive, professional and safe work environment
    • Communicates effectively and works both independently and as part of a team
    • Records and reports information accurately to a wide range of internal and external stakeholders
    • Progresses allocated tasks in accordance with reporting and quality systems
    • Applies strong interpersonal skills when dealing with colleagues, customers and clients
    • Full clean driving license preferred.

    What happens after my apprenticeship?

    Throughout the course of your apprenticeship, you will receive opportunities for overtime on large installs, team building events held throughout the year (Go-karting etc.). Once you’ve completed your apprenticeship and demonstrated your commitment, drive and ability, you will be giving the opportunity to apply for a 1st/2nd line Helpdesk Technician within this rapidly expanding organisation.

    Benefits: Excellent development plan, long-term career prospects, great location, forward-thinking and friendly organisation.

    Qualifications: Must have GCSE/A-Level C or above in Maths, English, IT and Science and a passion for technology.

    Contact us for more details

    Location: Newhaven

    Salary: £200.00 per week

    Apply
    Apprentice Software Developer (position closed) — APP622

    Are you an aspiring IT guru looking to step up and take your career to the next level? Razor sharp attention to detail but who can see the bigger picture and think logically? If so, an opportunity has arisen within a unique London based organisation that are looking to grow their team by employing an Apprentice Software Developer.

    Who you’ll work for

    The employer is seeking an Apprentice Software Developer to develop the functionality of its software solutions which are used by sports organisations in the UK, South Africa, Dubai, India, Australia and New Zealand.

    Initially, a lot of training will be involved including self-study, pair programming and writing sample applications. Once training is complete and you are full member of the development team, a day looks like this:

    • Attend stand up meeting at 9am every day
    • Describe what you did yesterday, what you'll be doing today, and what impediments you have to completing those tasks
    • Write software to complete features that are to be released in the current sprint
    • Respond to tickets raised by customers and triage any issues they may be having with using our software
    • Report to the project manager on progress
    • Work with the development team to implement new features and fix bugs in our existing software products
    • Design and develop software solutions to customer problems
    • Diagnose and fix issues raised by customers

    What experience and skills do I need?

    You don’t need loads of professional experience in IT. However, you’ll need at least five GCSEs (or equivalent) at Grade C or above including English and IT / Science. Ideally, you’ll also have an A-level or equivalent such as BTEC Level 3, Level 3 Apprenticeship, etc.

    We’re looking for an IT-enthusiast with:

    • Some experience of programming - just self-study, but a grasp of the basics of programming are absolutely necessary (You will be required to complete a simple programming task in the interview, in any language of your choice.)
    • Enthusiasm for programming.
    • A strong desire and proven ability to study and learn on your own time.
    • Good communication skills and good writing abilities are key for communicating with customers.

    Your Accelerated training programme

    Firebrand offers a unique Higher Level 4 IT Apprenticeship scheme. We provide the fastest award-winning IT training and certifications with on-going support - all with the ultimate goal of securing a long-term IT career.

    During your two-year programme, Firebrand provides residential training at our distraction-free training centre. Our accelerated training means you'll achieve certifications with partners like CompTIA, ITIL and Microsoft faster, giving you more time to put your new skills into practice within a professional working environment. You'll also be recognised by the British Computer Society (BCS) for entry onto the register of IT Technicians, confirming SFIA level 3 professional competence.

    Future career prospects

    By working hard and demonstrating your ability, drive and commitment throughout your 24 month apprenticeship scheme, upon completion you will be offered a permanent contract ensuring you have further opportunities to continue growing within this exciting organisation.

    Benefits: Excellent development plan, long-term career prospects, great location, forward-thinking and friendly organisation.

    Qualifications: Must have GCSE/A-Level C or above in Maths, English, IT and Science and a passion for technology.

    Contact us for more details

    Location: London

    Salary: £200.00 per week

    Apply
    Apprentice Software Developer (position closed) — APP621

    We are keen to engage an apprentice with the passion and aptitude to grow into a permanent role within the business and to become integral to our planned growth and future product development.

    Who you’ll work for

    The successful apprentice will be working from the company’s office in Daventry with a mentor who is an experienced software developer and an architect of the current product.

    As an Apprentice Software Developer, your job includes:

    • The software applications have a PHP backend (including server routines) with a full AJAX client. This means that the ideal apprentice will already be familiar with PHP and jQuery/Javascript (no frameworks are used).
    • The software runs on CentOS/Ubuntu Linux. This means that experience working with these OS’s would be preferable.
    • The software also has a browser-based UI. This means that experience working with CSS & HTML5 is desirable.
    • There are other competencies that would be useful such as working with charting, images, PDF creation using PHP/jQuery, web-based mobile apps and IT networking. Many of these however will be gained on the apprenticeship training courses.

    Although the company is small it is growing fast and operating in the most volatile and exciting area of IT - Cyber Security - so the ideal apprentice will be someone who is flexible, enjoys a challenge and will often be working outside of their comfort zone. Working on the front-lines of cyber defence is best suited to people who already have a keen interest in hacking and problem solving.

    Benefits

    • Opportunity for permanent position following apprenticeship programme, continuing professional development and experience gained from attending industry conferences, trade shows and events.

    What experience and skills do I need?

    Desirable skills:

    • PHP
    • jQuery/Javascript
    • CentOS/Ubuntu Linux
    • CSS
    • HTML5

    You’ll need at least five GCSEs (or equivalent) at Grade C or above including Maths, English and either IT or Science.

    Your Accelerated training programme

    Firebrand offers a unique Higher Level 4 IT Apprenticeship scheme. We provide the fastest award-winning industry training and certifications with on-going support - all with the ultimate goal of securing a long-term IT career.

    During your two-year programme, Firebrand provides residential training at our distraction-free training centre. Our accelerated training means you'll achieve training with partners like CompTIA, ITIL and Microsoft faster, giving you more time to put your new skills into practice within a professional working environment. When you complete your programme, you'll have enough industry-recognised qualifications for a great career in IT. You'll be registered by the British Computer Society (BCS) to the Register of IT Technicians, confirming SFIA level 3 professional competence.

    Future career prospects

    By working hard and demonstrating your ability, drive and commitment throughout your 24 month apprenticeship scheme, upon completion you may be offered a permanent contract ensuring you have further opportunities to continue growing within this exciting organisation.

    This company is an equal opportunities employer who values diversity. They do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

    Benefits: Excellent development plan, long-term career prospects, great location, forward-thinking and friendly organisation.

    Qualifications: Must have GCSE/A-Level C or above in Maths, English, IT and Science and a passion for technology.

    Contact us for more details

    Location: Daventry

    Salary: £250.00 per week

    Apply
    First Line Support Apprentice (position closed) — APP620

    We are looking for a dynamic apprentice to join our busy service desk as a First Line Support. You will be working with many technologies and be part of an exciting and supportive team.

    As a First Line Support Apprentice, your job includes:

    • Receive and log calls on behalf of customers using our IT Service Management tools ensuring accurate data entry.
    • To manage all incidents and customer requests from receipt to resolution and closure ensuring service level agreement targets are met.
    • To complete the initial diagnosis of all incidents and either resolve to the customer’s satisfaction using documented processes and procedures or escalate to Second Line support or Application Support using agreed processes.
    • Provide remote assistance over the phone and using remote support tools including VNC and Teamviewer.
    • Reset passwords using agreed procedures to maintain system security.
    • To complete routine systems administration tasks.
    • Proactively keep customers informed throughout all stages of all processes by phone, email and detailed update on ticket system.
    • Encourage and support customers to use self-service systems to log, update, chase, receive updates.
    • Promote best practice and adherence to change management processes.
    • To install or reinstall software as requested ensuring the correct authorisations have been acquired.
    • To image or re-image computers using the deployment tools available.
    • To receive alerts and monitor the availability and performance of ICT systems using tools including Whats Up Gold.
    • Receive, review and update documentation to assist with the resolution of incidents and the fulfilment of requests.

    What experience and skills do I need?

    You don’t need loads of professional experience in IT. However, you’ll need at least five GCSEs (or equivalent) at Grade C or above including Maths, English and IT / Science.

    We’re looking for an IT-enthusiast with:

    • Excellent written and verbal communication skills
    • Positive and can do attitude
    • Hunger to learn and develop yourself

    You might also have (but don’t need) knowledge of:

    • Windows 7, 10
    • Microsoft Office and Office 365
    • Active Directory
    • Microsoft Server 2003/2008/2012

    Your Accelerated training programme

    Firebrand offers a unique Advanced Level 3 IT Apprenticeship scheme. We provide the fastest award-winning IT training and certifications with on-going support - all with the ultimate goal of securing a long-term IT career.

    During your one-year programme, Firebrand provides residential training at our distraction-free training centre. Our accelerated training means you'll achieve certifications with partners like CompTIA, ITIL and Microsoft faster, giving you more time to put your new skills into practice within a professional working environment. You'll also be recognised by the British Computer Society (BCS) for entry onto the register of IT Technicians, confirming SFIA level 3 professional competence.

    Future career prospects

    By working hard and demonstrating your ability, drive and commitment throughout your 12-18 month apprenticeship scheme, upon completion you will be offered a permanent contract ensuring you have further opportunities to continue growing within this exciting organisation.

    Benefits: Excellent development plan, long-term career prospects, great location, forward-thinking and friendly organisation.

    Qualifications: Must have GCSE/A-Level C or above in Maths, English, IT and Science and a passion for technology.

    Contact us for more details

    Location: Reading

    Salary: £200.00 per week

    Apply
    Apprentice IT Consultant (position closed) — APP619

    Are you an aspiring IT guru looking to step up and take your career to the next level? Razor sharp attention to detail but who can see the bigger picture and think logically.

    You’ll be working in our office in Rickmansworth, reporting to our enthusiastic Lead IT Consultant. This is a critical role responsible for being the first-line support for IT requests. You’ll ensure our client’s IT needs are met efficiently with a seamless customer experience and unmatched troubleshooting methodology.

    As an Apprentice IT Consultant, your job includes:

    • Installation of operating systems – manually and with imaging tools
    • Installation of software and applications onto PC’s, laptops and devices.
    • Installing hardware components into PC’s- RAM, Graphics cards, VGA/ DVI adapters etc.
    • Using case/ticket management tools, team working and time management.
    • Fault finding techniques.
    • Checking for Network connectivity.
    • Understanding and Applying IP addresses, Subnet masks
    • Remote access software administration
    • Connecting and configuration of PC’s onto a desktop location.
    • Activating and managing user licences.

    What experience and skills do I need?

    You don’t need loads of professional experience in IT. However, you’ll need at least five GCSEs (or equivalent) at Grade C or above including Maths, English and IT / Science. We’re looking for an IT-enthusiast with:
    • Great logic and solving problems
    • Organisational and communication skills
    • Experience working remotely
    • Skills in compiling & analysing data
    • The motivation to learn and improve processes
    • Attention to detail and the ability to see the bigger picture
    • Effective questioning and troubleshooting
    • The drive to want to succeed

    You might also have (but don’t need):

    • Experience working in a helpdesk role
    • A full, clean driving license
    • An understanding of Office 365 & Cloud Services.

    Your Accelerated training programme

    Your Academic training will be handled by Firebrand. Firebrand offers a unique Advanced Level 3 IT Apprenticeship scheme. They provide the fastest award-winning IT training and certifications with on-going support - all with the goal of securing a long-term IT career.

    During your one-year programme, Firebrand provides residential training at their distraction-free training centre. Their accelerated training means you'll achieve certifications with partners like CompTIA, ITIL and Microsoft faster, giving you more time to put your new skills into practise. You'll also be recognised by the British Computer Society (BCS) for entry onto the register of IT Technicians, confirming SFIA level 3 professional competence.

    Future career prospects

    By working hard and demonstrating your ability, drive and commitment throughout your 12-18 month apprenticeship scheme, upon completion you will be offered a permanent contract ensuring you have further opportunities to continue growing within this exciting organisation. Share options will be available in the future.

    Benefits: Excellent development plan, long-term career prospects, great location, forward-thinking and friendly organisation.

    Qualifications: Must have GCSE/A-Level C or above in Maths, English, IT and Science and a passion for technology.

    Contact us for more details

    Location: Rickmansworth

    Salary: £200.00 per week

    Apply
    Software Developer Apprentice (position closed) — APP618

    This is a brilliant junior position reporting to the Technical Director. For each project, you will work under the guidance of the of a senior software developer and within the limits of your capabilities and skills as you progress through the training. You can expect to be exposed to a variety of tasks and skills required for commercial software development.

    As a Software Developer Apprentice, your job includes:

    • Developing software under guidance of a senior software developer
    • Developing code in one or more languages including C,C++, JavaScript, HTML
    • Maintaining existing software
    • Using source control systems
    • Improving your knowledge and capabilities by progressing through the apprenticeship training in a timely manner.
    • Time estimation of tasks

    Please note: This is an office based position, but occasional travel to customer sites may be required. On rare occasions, out of hours work may be required.

    What experience and skills do I need?

    You don’t need loads of professional experience in IT. However, you’ll need at least five GCSEs (or equivalent) at Grade C or above including Maths, English and IT / Science.

    We’re looking for an IT-enthusiast with:

    • A desire to become a professional software developer
    • Basic knowledge of computers – ability to use word processors, spreadsheets, Windows.
    • A willingness to learn on the job
    • A clean driving licence
    • Proactivity - Has a ‘can do' rather than ‘won’t do’ approach
    • Teamwork - Connected to the business, communicates openly, shares information and knowledge, networks internally and externally, persuades rather than pushes, involves colleagues, respects colleagues.
    • Responsive - Always reacts quickly and with a sense of urgency to requests, issues, emails or other events in a timely and flexible fashion
    • Self-motivated – Able to work to agreed timescales without management intervention or pressure, good at working to deadlines and delivering to agreed schedules and targets
    • Take Initiative – Prepared to ask questions when something is not understood and assist others when they need support
    • A highly flexible and customer orientated approach
    • A full clean driving license

    You might also have (but don’t need):

    • Programming experience in any language
    • Knowledge of Linux

    Your Accelerated training programme

    Firebrand offers a unique Higher Level 4 IT Apprenticeship scheme. We provide the fastest award-winning IT training and certifications with on-going support - all with the ultimate goal of securing a long-term IT career.

    During your two-year programme, Firebrand provides residential training at our distraction-free training centre. Our accelerated training means you'll achieve certifications with partners like CompTIA, ITIL and Microsoft faster, giving you more time to put your new skills into practice within a professional working environment. You'll also be recognised by the British Computer Society (BCS) for entry onto the register of IT Technicians, confirming SFIA level 3 professional competence.

    Future career prospects

    By working hard and demonstrating your ability, drive and commitment throughout your 24 month apprenticeship scheme, upon completion you will be offered a permanent contract ensuring you have further opportunities to continue growing within this exciting organisation.

    Benefits: Excellent development plan, long-term career prospects, great location, forward-thinking and friendly organisation.

    Qualifications: Must have GCSE/A-Level C or above in Maths, English, IT and Science and a passion for technology.

    Contact us for more details

    Location: Cambridge

    Salary: £250.00 per week

    Apply
    First Line Support Apprentice (position closed) — APP617

    Are you an aspiring IT guru looking to step up and take your career to the next level? Razor sharp attention to detail but who can see the bigger picture and think logically? One of south Yorkshires leading IT management companies is looking for a First Line Support apprentice to join their team.

    Who you’ll work for

    You’ll work alongside some of the best technical support minds in the industry and have the opportunity to really own your responsibilities.

    You’ll be working in our technical support team, reporting to our enthusiastic Managing Director. This is a critical role responsible for being the first-line support for all of IT Desks external customers. You’ll ensure their IT needs are met efficiently with a seamless customer experience through that channel as a First Line Support apprentice.

    As a First Line Support Apprentice, your job includes:

    • Installation of operating systems – manually and with imaging tools
    • Installation of software and applications onto PC’s, laptops and devices.
    • Installing hardware components into PC’s- RAM, Graphics cards, VGA/ DVI adapters etc.
    • Using case management tools, team working and time management.
    • Fault finding techniques.
    • Checking for Network connectivity.
    • Understanding and Applying IP addresses, Subnet masks
    • Remote access software administration
    • Connecting and configuration of PC’s onto a desktop location.
    • Activating and managing user licences.
    • Effective questioning and troubleshooting

    What experience and skills do I need?

    You don’t need loads of professional experience in IT. However, you’ll need at least five GCSEs (or equivalent) at Grade C or above including Maths, English and IT / Science.

    We’re looking for an IT-enthusiast with:

    • Great logic and solving problems
    • Organisational and communication skills
    • Experience working remotely
    • Skills in compiling & analysing data
    • The motivation to learn and improve processes
    • Attention to detail and the ability to see the bigger picture
    • A cracking sense of humour

    You might also have (but don’t need):

    • Experience working in a helpdesk role
    • An approachable personality
    • A full, clean driving license

    Your Accelerated training programme

    Firebrand offers a unique Advanced Level 3 IT Apprenticeship scheme. We provide the fastest award-winning IT training and certifications with on-going support - all with the ultimate goal of securing a long-term IT career.

    During your one-year programme, Firebrand provides residential training at our distraction-free training centre. Our accelerated training means you'll achieve certifications with partners like CompTIA, ITIL and Microsoft faster, giving you more time to put your new skills into practice within a professional working environment. You'll also be recognised by the British Computer Society (BCS) for entry onto the register of IT Technicians, confirming SFIA level 3 professional competence.

    Future career prospects

    By working hard and demonstrating your ability, drive and commitment throughout your 12-18 month apprenticeship scheme, upon completion you will be offered a permanent contract ensuring you have further opportunities to continue growing within this exciting organisation.

    Benefits: Excellent development plan, long-term career prospects, great location, forward-thinking and friendly organisation.

    Qualifications: Must have GCSE/A-Level C or above in Maths, English, IT and Science and a passion for technology.

    Contact us for more details

    Location: Rotherham

    Salary: £200.00 per week

    Apply
    Development Support Technician (position closed) — APP616

    As a Development Support Technician, you will be providing support to Firebrand’s 150 staff and infrastructure across office and training centres throughout EMEA, facilitate and communicate between MIS and business departments regarding maintenance and support of the MIS Service Desk and ad-hoc MIS projects. As a Support Technician, you may be required travel between sites within EMEA working with local staff to perform systems maintenance and completion of ad-hoc projects.

    What you'll be doing as a Development Support Technician

    Providing support to training centres globally, facilitate and communicate between the Education, Operations and MIS departments regarding maintenance and support of the course imaging, training centre and ad-hoc MIS projects. As a Development Support Technician you will be required to travel between sites within EMEA working with local operations staff to perform systems maintenance and completion of ad-hoc projects.

    As an individual you will assist operations teams with technical issues in the Initiation and Planning phases of our standard Project Management Methodology. These activities include the definition of needs, benefits, and technical strategy. You will advise on the usage of technology in the training centre observe best practice and advise on local infrastructure.

    Service Desk Analyst Support

    • Analyst solutions for various project and operational needs.
    • Install and configure systems such as supports MIS infrastructure applications or Asset Management applications.
    • Develop and maintain installation and configuration procedures.
    • Contribute to and maintain system standards.
    • Research and recommend innovative, and where possible automated approaches for system administration tasks. Identify approaches that leverage our resources and provide economies of scale.
    • Assigning and delegating of tickets

    Operations and Support

    • Work as a part of the MIS team sharing information, technical knowledge and project details to provide a comprehensive and responsive service.
    • Perform regular security monitoring to identify any possible intrusions.
    • Create, change, and delete user accounts as per request.
    • Provide and liaise with third line/other support per request from various constituencies. Investigate and troubleshoot issues.
    • Repair and recover from hardware or software failures. Coordinate and communicate with impacted constituencies.
    • Liaising direct with the education team and instructors regarding updates and revisions of entire imaging portfolio.
    • Pinpointing upcoming course/hardware revisions ahead of time throughout all regions
    • Build and manage course image revisions, keep a log of changes and required signatures from instructors and management staff.
    • Continued communication with instructors and Education team.
    • Weekly calls with centre managers / local regional Ops to ensure department are aware of any changes to setups or configuration that are required.
    • Ensure documentation and image library is kept up to date.
    • Review and advice on classroom upkeep, advancement
    • Liaise with operations staff to ensure classroom hardware faults are resolved.
    • Systems documented and continually updated
    • Represent MIS in weekly Education meetings – advice and upcoming requirements for courses globally and maintain communication between departments.
    • Regular site visits to regions.
    • Regular communication with local operations staff and country managers
    • Responsible for asset management within training centres, liaising with Operation staff to ensure registers are current and accurate. Forecast and advise Head of IT of hardware replacement schedules, faulty equipment and upgrades.
    • Management of LOD remote labs environment.

    Test Centre Support (Prometric and Vue)

    • 2nd line support for testing centres, ensuring system is operational and providing escalated support for global testing centres.
    • Manage Technical relationship with third line support vendors
    • Ensure Escalated Issues are resolved and followed up in a timely manner.
    • Monitor SLA’s and report on breaches to Head of IT

    What experience / skills do I need?

    You don’t need loads of professional experience in IT. However, you’ll need at least five GCSEs (or equivalent) at Grade C or above including Maths, English and IT / Science.

    To be team oriented with a flexible working style and ability to manage priorities simultaneously.

    Must pay very close attention to detail with a polite and clear Telephone Manner.

    What training will I receive?

    Firebrand offers a unique Higher Level 4 IT Apprenticeship scheme that provides award-winning industry training and certifications, valuable work experience and offers on-going support all with the ultimate goal of securing you a long-term career within the world of technology.

    During your 24 month IT apprenticeship programme, Firebrand will provide residential training at our distraction-free training centre. Our method of accelerated training allows you to achieve industry-recognised certifications such as CompTIA, ITIL and Microsoft faster, giving you more time to put your new skills in to practice within a working environment. Firebrand will also provide you with a Mentor who will be supporting and assisting you with your development. By the end of your 24-month apprenticeship, in addition to having numerous industry recognized qualifications, a steady career with a supportive employer, you will also be recognised by the British Computer Society (BCS) for entry onto the register of IT Technicians, confirming SFIA level 3 professional competence.

    Future career prospects

    By working hard and demonstrating your ability, drive and commitment throughout your 12 month apprenticeship scheme, upon completion you may have the opportunity for a permanent position.

    Important information

    • Responsibilities sometimes require working evenings and weekends, sometimes with little advanced notice.
    • Regular travel required.
    • Based out of Firebrand’s Wyboston Training Centre the role will be 9:00am – 5:30pm - Monday to Friday - Afterhours support will be required against the MIS rota (8:00am – 4:30pm)
    • The role will be based between 2 sites. London and Wyboston Lakes.
    • There will be international travel so a passport is required.

    Benefits: Excellent development plan, long-term career prospects, great location, forward-thinking and friendly organisation.

    Qualifications: Must have GCSE/A-Level C or above in Maths, English, IT and Science and a passion for technology.

    Contact us for more details

    Location: Central London

    Salary: £365.00 per week

    Apply
    Apprentice Infrastructure Technician (position closed) — APP615

    A fantastic opportunity has arisen for an Apprentice Infrastructure Technician in Potters Bar, Hertfordshire . We are a Managed Service Provider looking for an apprentice with a strong desire to work in the IT Industry.

    What you'll be doing as an Apprentice Infrastructure Technician

    Reporting to the Companies’ Senior Engineer. You’ll be developing your skills alongside our senior engineers in all areas of IT, Telecom and cloud computing. As an Apprentice Infrastructure Technician, the main roles you’ll be learning will be Help Desk Technician, Field Engineer and Workshop.

    This includes but is not limited to;

    • Hardware repair & set up
    • Network and telecom installations
    • Remote Desktop Support
    • Logging incoming calls and providing 1st Line support
    • Office Admin Duties
    • Social Media Content Writing

    Travel

    • We are 15 minute walk from Potters Bar Train Station.
    • Potters Bar station is this amount of time from these stations below by train:
    • Kings Cross Station (16min Fast Train)
    • Finsbury Park Station (9min Fast Train)
    • New Southgate Station (11min)
    • Oakleigh Park Station (8min)
    • New Barnet Station (6min)

    What experience and skills do I need?

    • You don’t need loads of professional experience in IT. However, you’ll need at least five GCSEs (or equivalent) at Grade C or above including Maths, English and IT / Science.
    • To be team oriented with a flexible working style and ability to manage priorities simultaneously.
    • Must pay very close attention to detail with a polite and clear Telephone Manner.

    Your Accelerated training programme

    Firebrand offers a unique Level 3 IT Apprenticeship scheme. We provide the fastest award-winning industry training and certifications with on-going support - all with the ultimate goal of securing a long-term IT career.

    During your one-year programme, Firebrand provides residential training at our distraction-free training centre. Our accelerated training means you'll achieve certifications with partners like CompTIA, ITIL and Microsoft faster, giving you more time to put your new skills into practice within a professional working environment. When you complete your programme, you'll have enough industry-recognised qualifications for a great career in IT. You'll be registered by the British Computer Society (BCS) to the Register of IT Technicians, confirming SFIA level 3 professional competence.

    Future career prospects

    By working hard and demonstrating your ability, drive and commitment throughout your 12 month apprenticeship scheme, upon completion you may have the opportunity for a permanent position.

    Benefits: Excellent development plan, long-term career prospects, great location, forward-thinking and friendly organisation.

    Qualifications: Must have GCSE/A-Level C or above in Maths, English, IT and Science and a passion for technology.

    Contact us for more details

    Location: Potters Bar

    Salary: £200.00 per week

    Apply
    Security Operations Support Apprentice (position closed) — APP612

    Who you’ll work for

    Reporting directly to the security lead, this is an amazing opportunity for someone to join this fast thinking company as an Apprentice within their team. Working within our SaaS product 'Agiliti' you will be working with Industry leading experts in the Security Operations function.

    As a Security Operations Support Apprentice, your job includes:

    • Provide PCI program support to ensure maintenance of PCI certification.
    • Working with other Agiliti technology teams to ensure security processes are adhered to, e.g. patching processes, internal vulnerability assessments.
    • Manage information security support tickets.
    • Provide support to the Security Incident Management Response process, assist with investigations, ensuring clear audit trails of issues and resolutions.
    • Assist with entitlement access reviews.
    • Supporting information security & technology projects

    What experience and skills do I need?

    You don’t need loads of professional experience in IT. However, you’ll need at least five GCSEs (or equivalent) at Grade C or above including Maths, English and IT / Science.

    We’re looking for an IT-enthusiast with the following qualities:

    • Very enthusiastic
    • Customer Service approach with good attention to detail
    • A strong and proven interest in IT (in particular Cyber Security)

    Your Accelerated training programme

    Firebrand offers a unique Higher Level 4 IT Apprenticeship scheme. We provide the fastest award-winning IT training and certifications with on-going support - all with the ultimate goal of securing a long-term IT career.

    During your two-year programme, Firebrand provides residential training at our distraction-free training centre. Our accelerated training means you'll achieve certifications with partners like CompTIA, ITIL and Microsoft faster, giving you more time to put your new skills into practice within a professional working environment. You'll also be recognised by the British Computer Society (BCS) for entry onto the register of IT Technicians, confirming SFIA level 3 professional competence.

    Future career prospects

    By working hard and demonstrating your ability, drive and commitment throughout your 24 month apprenticeship scheme, upon completion you will be offered a permanent contract ensuring you have further opportunities to continue growing within this exciting organisation.

    Benefits: Excellent development plan, long-term career prospects, great location, forward-thinking and friendly organisation.

    Qualifications: Must have GCSE/A-Level C or above in Maths, English, IT and Science and a passion for technology.

    Contact us for more details

    Location: Uxbridge

    Salary: £269.00 per week

    Apply
    Network Engineer Apprentice (position closed) — APP610

    Working as a Network Engineer Apprentice, this is a great opportunity to earn money while you learn in a government funded apprenticeship. The successful candidate will complete a Level 4 Network Engineer Apprenticeship.

    What you'll be doing as a Network Engineer Apprentice

    A number of back office tasks such as PC, Server and network builds. You will also provide support to clients using our remote and network monitoring tools. Some of your everyday tasks include:

    • New PC setup and configuration
    • PC rebuild and basic troubleshooting
    • Logging customer issues on helpdesk system
    • Basic network troubleshooting for customers equipment
    • Updating customer documentation

    What experience do I need?

    We are looking for someone with the following skills and personal qualities to join our vibrant team:

    • At least five GCSEs (or equivalent) at Grade C or above including Maths, English and either IT or Science.
    • Ideally, you will have either a minimum of two A levels (or equivalent) a Level 3 Apprenticeship qualification or Level 3 BTEC
    • Independent skills
    • Team work skills
    • Organisational skills
    • Good attention to detail and accuracy Adaptability and flexibility
    • Professionalism
    • Mature and calm person
    • Customer service skills

    Your Accelerated training programme

    Firebrand offers a unique Higher IT Apprenticeship scheme that provides award-winning industry training and certifications, valuable work experience and offers on-going support all with the ultimate goal of securing you a long-term career within the world of technology.

    During your 24 month IT apprenticeship programme, Firebrand will provide residential training at our distraction-free training centre. Our method of accelerated training allows you to achieve industry-recognised certifications such as CompTIA, ITIL and Microsoft faster, giving you more time to put your new skills in to practice within a working environment. Firebrand will also provide you with a Mentor who will be supporting and assisting you with your development. By the end of your 24 month apprenticeship, in addition to having numerous industry recognized qualifications, a steady career with a supportive employer, you will also be recognised by the British Computer Society (BCS) for entry onto the register of IT Technicians, confirming SFIA level 3 professional competence.

    Future career prospects

    By working hard and demonstrating your ability, drive and commitment throughout your 24 month apprenticeship scheme, upon completion you will have the opportunity for a permanent position.

    Benefits: Excellent development plan, long-term career prospects, great location, forward-thinking and friendly organisation.

    Qualifications: Must have GCSE/A-Level C or above in Maths, English, IT and Science and a passion for technology.

    Contact us for more details

    Location: Milton Keynes

    Salary: £200.00 per week

    Apply
    Technical Support Apprentice (position closed) — APP608

    This is an exciting opportunity to excel your IT career as a Technical Support Apprentice working for a progressive, forward-thinking organisation. As part of a Level 3 Apprenticeship, you’ll gain hands on experience, industry recognised training all whilst earning and developing your career

    Who you’ll work for

    The organisation is an ERP software supplier, hardware and infrastructure specialist. They work with a wide range of industries including builders’ and plumbers’ merchants, the building supply chain, manufacturers, suppliers and distributors. They are a Microsoft Gold Partner for Microsoft Dynamics NAV and a Premium Reseller of Intact Software and supply both solutions alongside their tried and tested hardware and infrastructure portfolio. Due to continued growth, they are now looking to employ a Technical Support Apprentice. The successful candidate will join their hardware department and assist in providing technical support to their client base in all aspects of their general IT System. This includes (but isn't limited to) Active Directory Support, Microsoft Office Support, Windows Server diagnostics, Hardware Diagnostics, Liaising with 3rd Party hardware vendors to co-ordinate on-site replacement parts. Additional to this, you will be taught how to provide 1st line support for our ERP systems to end users. Their ERP software utilises Microsoft SQL, so knowledge of SQL is an advantage.

    As a Technical Support Apprentice, your job includes:

    • Support of the Microsoft Windows Environment
    • Call Logging in our Support Software
    • Escalation of calls to other members of the team
    • Provide 1st Line remote/telephone support for clients calling for assistance

    What experience and skills do I need?

    We’re looking for an IT-enthusiast with:

    • Basic understanding of Microsoft Office
    • Basic understanding of Microsoft Server
    • Good team working skills a distinct advantage
    • Essential - Experience of the use of Microsoft Office, particularly Excel, Word and Outlook in a work environment at a basic level
    • Essential - A willingness to learn new skills and apply these accurately
    • Experience within a customer service environment is highly desirable

    You’ll also need at least five GCSEs (or equivalent) at Grade C or above including Maths, English and either IT or Science.

    **Please note - as this is a level 3 apprenticeship, we can't progress candidates forward if they hold any of the following qualifications: Undergraduate / Masters Degree, HND / HNC or Certificates of Higher Education.**

    Your Accelerated training programme

    Firebrand offers a unique Higher Level 3 IT Apprenticeship scheme. We provide the fastest award-winning industry training and certifications with on-going support - all with the ultimate goal of securing a long-term IT career.

    During your one-year programme, Firebrand provides residential training at our distraction-free training centre. Our accelerated training means you'll achieve training with partners like CompTIA, ITIL and Microsoft faster, giving you more time to put your new skills into practice within a professional working environment. When you complete your programme, you'll have enough industry-recognised qualifications for a great career in IT. You'll be registered by the British Computer Society (BCS) to the Register of IT Technicians, confirming SFIA level 3 professional competence.

    Future career prospects

    By working hard and demonstrating your ability, drive and commitment throughout your 12-18 month apprenticeship scheme, upon completion you will be offered a permanent contract ensuring you have further opportunities to continue growing within this exciting organisation.

    Benefits: Excellent development plan, long-term career prospects, great location, forward-thinking and friendly organisation.

    Qualifications: Must have GCSE/A-Level C or above in Maths, English, IT and Science and a passion for technology.

    Contact us for more details

    Location: Nottingham

    Salary: £200.00 per week

    Apply
    Apprentice Software Developer (position closed) — APP607

    We’re looking for somebody with the necessary attitude and ‘can do’ approach to start working effectively immediately. You must be willing to learn and adapt quickly.

    Who you’ll work for

    You will be reporting to the ICT Systems Manager. It’s preferable you have some previous experience of programming. And whilst already having the necessary skills are desirable this must be matched with your attitude to work and learning and your ability to deliver excellent service are more important to us at this stage in your development. We know that with this approach, your technical skills will be honed and added to throughout the programme.

    As an Apprentice Software Developer, your job includes:

    • Create PowerShell scripts to assist with the implementation, configuration and maintenance of internal systems
    • Help with the maintenance of our member websites built using AngularJS
    • Assist with the implementation and configuration of a Microsoft Azure environment
    • Assist with the creation of MI reports and dashboards from various data sources including SQL, CRM, ERP
    • Set up applications and VMs as well as install new software and upgrades including the use of Microsoft cloud technologies like Azure and Office365

    Benefits

    • 28 days annual leave, flexi-time, Social Housing Pension Scheme - defined contribution scheme if eligible, non-contributory accident and sickness cover, optional private medical insurance, on site free parking.

    What experience and skills do I need?

    • Already some exposure to JavaScript, CSS3 Report building skills use any tool.
    • Understanding of relational databases

    You’ll also need at least five GCSEs (or equivalent) at Grade C or above including Maths, English and either IT or Science.

    **Please note - as this is a level 4 apprenticeship, we can't progress candidates forward if they hold any of the following qualifications: Undergraduate / Masters Degree, HND / HNC or Certificates of Higher Education.**

    Your Accelerated training programme

    Firebrand offers a unique Higher Level 4 IT Apprenticeship scheme. We provide the fastest award-winning industry training and certifications with on-going support - all with the ultimate goal of securing a long-term IT career.

    During your two-year programme, Firebrand provides residential training at our distraction-free training centre. Our accelerated training means you'll achieve training with partners like CompTIA, ITIL and Microsoft faster, giving you more time to put your new skills into practice within a professional working environment. When you complete your programme, you'll have enough industry-recognised qualifications for a great career in IT. You'll be registered by the British Computer Society (BCS) to the Register of IT Technicians, confirming SFIA level 3 professional competence.

    Future career prospects

    By working hard and demonstrating your ability, drive and commitment throughout your 24 month apprenticeship scheme, upon completion you may be offered a permanent contract ensuring you have further opportunities to continue growing within this exciting organisation.

    This company is an equal opportunities employer who values diversity. They do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

    Benefits: Excellent development plan, long-term career prospects, great location, forward-thinking and friendly organisation.

    Qualifications: Must have GCSE/A-Level C or above in Maths, English, IT and Science and a passion for technology.

    Contact us for more details

    Location: Coventry

    Salary: up to £375 per week

    Apply
    Apprentice IT Technician (position closed) — APP606

    This is an exciting opportunity to excel your IT career as an Apprentice IT Technician working for a progressive, forward-thinking organisation. As part of a Level 4 Network Engineer Apprenticeship, you’ll gain hands on experience, industry recognised training all whilst earning and developing your career.

    Who you’ll work for:

    This is an exciting opportunity to excel your IT career as an Apprentice IT Technician working for a The Corby based organisation is an expert provider of Business IT support. Their reputation has grown through winning business and providing a top level of service to their clients. With over 10 years’ experience in the IT industry, they are well placed to cater to all IT needs.

    Your role will be exciting and diverse with a core focus on ensuring that all clients, suppliers and colleagues receive an excellent standard of customer service and/or support at all times. A large portion of your role will involve technical support to clients and working closely with senior staff members.

    As an Apprentice IT Technician, your job includes:

    • To answer all calls in a prompt, polite and professional manner.
    • To co-ordinate the effective resolution of problems to ensure service delivery, and solutions implemented to prevent re-occurrence.
    • To assemble, configure and server hardware and peripherals.
    • Maintaining procedural documentation where necessary.
    • Writing up documentation from site audits.
    • Create quotes with correct margins and in a timely manner.
    • Writing correspondence, collating and despatching documents and papers. Including marketing packs and contracts.
    • Ability to be independent with customer support issues after reasonable level of training.
    • Receiving and acting upon telephone support requirements
    • Take responsibility for some functions in the absence of team members when requested to do so by management.
    • Attending visits to site where necessary
    • Experience in: Server and PC hardware, Windows Server technologies, Networking, Windows XP,+, MS Office.

    What experience and skills do I need?

    You don’t need loads of professional experience in IT. However, you’ll need at least five GCSEs (or equivalent) at Grade C or above including Maths, English and IT / Science and ideally, a level 3 qualification or equivalent; A-level, BTEC, Level 3 apprenticeship, etc.

    We’re looking for an IT-enthusiast with:

    • Essential - solid technical understanding gained whilst in education, employment, voluntary or self-taught
    • Desirable - Experience of Microsoft Windows Server Versions, Microsoft Windows Desktop versions XP, 7 , 8, Microsoft Server Technologies, Server & PC hardware co
    • Desirable - An understanding of social media and how to update it
    • Essential - Experience of the use of Microsoft Office, particularly Excel, Word and Outlook in a work environment at a basic level
    • Essential - A willingness to learn new skills and apply these accurately
    • Experience within a customer service environment is highly desirable
    • A driving license and access to their own transport

    Your Accelerated training programme

    Firebrand offers a unique Higher Level 4 IT Apprenticeship scheme. We provide the fastest award-winning IT training and certifications with on-going support - all with the ultimate goal of securing a long-term IT career.

    During your two-year programme, Firebrand provides residential training at our distraction-free training centre. Our accelerated training means you'll achieve certifications with partners like CompTIA, ITIL and Microsoft faster, giving you more time to put your new skills into practice within a professional working environment. You'll also be recognised by the British Computer Society (BCS) for entry onto the register of IT Technicians, confirming SFIA level 3 professional competence.

    Future career prospects

    By working hard and demonstrating your ability, drive and commitment throughout your 24 month apprenticeship scheme, upon completion you will be offered a permanent contract ensuring you have further opportunities to continue growing within this exciting organisation.

    Benefits: Excellent development plan, long-term career prospects, great location, forward-thinking and friendly organisation.

    Qualifications: Must have GCSE/A-Level C or above in Maths, English, IT and Science and a passion for technology.

    Contact us for more details

    Location: Corby

    Salary: £200.00 per week

    Apply
    Technical Apprentice in Software Engineering (position closed) — APP605

    This is an exciting opportunity to excel your IT career as an Apprentice Software Engineer working for a progressive, forward-thinking organisation. As part of a Level 4 Software Developer Apprenticeship, you’ll gain hands on experience, industry recognised training all whilst earning and receiving regular salary reviews and increases.

    Who you’ll work for

    You’ll be based in Dudley in the West Midlands and working for an international employer that specialises in the development of software solutions for structural timber engineering and the provision of steel connector products for their floor and roofing systems. Their Midlands manufacturing facility supplies their customers throughout the UK and Ireland, as well as France and Germany. An additional three European production facilities supply the rest of their European customers in Scandinavia and throughout Eastern Europe.

    With the support of a fantastic and talented team, your core goal as an Apprentice Software Engineer is to learn how to become a Software Engineer within in a leading edge software development team, working for an global leader in the construction industry.

    As an Apprentice Software Engineer, your job includes:

    • Programming in C#
    • Quality Assurance and Testing
    • Complex problem solving in a computing environment, learning from and working with some of the best programmers in the world.
    • General office Administration
    • Develop software to meet agreed requirements, code quality and timescales
    • Attend and contribute at Meetings
    • To work towards successfully completing the National Apprenticeship Level 4 — Software Developer
    • To learn the technical languages most commonly used and demonstration your understanding and its practical application.
    • Working with the companies adaptive development methodology to deliver systems that exceed customer expectations and achieve the highest quality
    • Reporting progress to the Team Lead/Mentor.

    What experience and skills do I need?

    You don’t necessarily need loads of professional experience in IT, however, you’ll need at least five GCSEs (or equivalent) at Grade C or above including Maths, English and IT / Science and ideally, a level 3 qualification such as A-Levels, BTEC’S or a Level 3 apprenticeship.

    We’re looking for an IT-enthusiast with:

  • Good understanding of object oriented programming ideally in C# in a .NET environment
  • Good Skills in Mathematics (equivalent to B or higher)
  • Good system design and analysis skills
  • A firm grasp of computer science theory and its application
  • Good written and verbal communication skills
  • Friendly and supportive
  • Committed
  • structured and organised
  • Willing to take on more mundane office tasks while learning to become a Software Engineer
  • Ideally you’ll be able to drive
  • Experience of using a CAD systems is desirable as well as an interest in construction or engineering is desirable
  • Your Accelerated training programme

    Firebrand offers a unique Higher Level 4 IT Apprenticeship scheme. We provide the fastest award-winning IT training and certifications with on-going support - all with the ultimate goal of securing a long-term IT career.

    During your two-year programme, Firebrand provides residential training at our distraction-free training centre. Our accelerated training means you'll achieve certifications with partners like CompTIA, ITIL and Microsoft faster, giving you more time to put your new skills into practice within a professional working environment. You'll also be recognised by the British Computer Society (BCS) for entry onto the register of IT Technicians, confirming SFIA level 3 professional competence.

    Future career prospects

    By working hard and demonstrating your ability, drive and commitment throughout your 24 month apprenticeship scheme, upon completion you will be offered a permanent contract within the software development team ensuring you have further opportunities to continue growing within this exciting organisation.

    Benefits: Excellent development plan, long-term career prospects, great location, forward-thinking and friendly organisation.

    Qualifications: Must have GCSE/A-Level C or above in Maths, English, IT and Science and a passion for technology.

    Contact us for more details

    Location: Dudley

    Salary: £200.00 per week

    Apply
    Apprentice Consultant/Developer (position closed) — APP603

    Combining client facing consultancy with hands-on technical delivery, this is a great opportunity to earn money while you learn in a government funded apprenticeship. The successful candidate will complete a Level 3 Infrastructure Technician Apprenticeship.

    What you'll be doing

    Liaising with clients, agile software development teams and user experience designers to ensure SharePoint solutions are scoped and effectively delivered

    • Owning work-streams and projects within the team and taking responsibility for their delivery
    • Content management and editing
    • Creation of business solutions based on SharePoint
    • Light touch project management and budget control of your projects
    • Adherence to best practices
    • Production of technical and user documentation
    • Provide technical and end user training to both internal and external clients
    • Working both on and off site with clients

    What experience do I need?

    You don’t need loads of professional experience in IT. However, you’ll need at least five GCSEs (or equivalent) at Grade C or above including Maths, English and IT / Science.

    Your Accelerated training programme

    Firebrand offers a unique Level 3 IT Apprenticeship scheme. We provide the fastest award-winning industry training and certifications with on-going support - all with the ultimate goal of securing a long-term IT career.

    During your 24 month programme, Firebrand provides residential training at our distraction-free training centre. Our accelerated training means you'll achieve certifications with partners like CompTIA, ITIL and Microsoft faster, giving you more time to put your new skills into practice within a professional working environment. When you complete your programme, you'll have enough industry-recognised qualifications for a great career in IT. You'll be registered by the British Computer Society (BCS) to the Register of IT Technicians, confirming SFIA level 3 professional competence.

    Future career prospects

    By working hard and demonstrating your ability, drive and commitment throughout your 24 month apprenticeship scheme, upon completion you will be offered a permanent contract ensuring you have further opportunities to continue growing within this exciting organisation.

    Benefits: Excellent development plan, long-term career prospects, great location, forward-thinking and friendly organisation.

    Qualifications: Must have GCSE/A-Level C or above in Maths, English, IT and Science and a passion for technology.

    Contact us for more details

    Location: Chester

    Salary: £200 per week

    Apply
    Apprentice Technical and Cyber Security Consultant (position closed) — APP602

    Looking after the company's IT systems, cloud services and assisting in identifying future technologies is a great opportunity to earn money while you learn in a government funded apprenticeship. The successful candidate will complete a Level 3 Infrastructure Technician Apprenticeship.

    What you'll be doing

    You'll work closely with the physical security consultants to develop an understanding of physical and technical security

    • Assist with internal company IT systems management, software deployment and IT system change requests
    • Manage the ongoing use and development of SharePoint
    • Develop and maintain the company’s cyber security protection measures
    • Support and contribute to the growth of our Cyber consultancy services
    • Support the Lead Consultant on projects
    • Assist the Technical Security Consultants on physical security projects
    • Servicing employee and client requests (Support/Changes) through phone/Email/Online/Onsite
    • Driving service quality / improvement
    • Ensuring service levels met
    • Knowledge sharing with team members
    • Issue resolution
    • Driving improvement of internal processes and associated documentation to support service
    • Maintain, support and develop our internal systems and procedures to ensure correct functioning for users and consultants.
    • Internal and client project engagements, delivering on-time to specification
    • Maintain and develop existing and new client relationships through planned individual account support and liaison with internal staff.

    What experience do I need?

    You don’t need loads of professional experience in IT. However, you’ll need at least five GCSEs (or equivalent) at Grade C or above including Maths, English and IT / Science, in addition to a level 3 qualification

    **Please note - as this is a level 4 apprenticeship, we can't progress candidates forward if they hold any of the following qualifications in a field related to IT: Undergraduate / Masters Degree, HND / HNC or Certificates of Higher Education.**

    Your Accelerated training programme

    Firebrand offers a unique Level 4 IT Apprenticeship scheme. We provide the fastest award-winning industry training and certifications with on-going support - all with the ultimate goal of securing a long-term IT career.

    During your two-year programme, Firebrand provides residential training at our distraction-free training centre. Our accelerated training means you'll achieve certifications with partners like CompTIA, ITIL and Microsoft faster, giving you more time to put your new skills into practice within a professional working environment. When you complete your programme, you'll have enough industry-recognised qualifications for a great career in IT. You'll be registered by the British Computer Society (BCS) to the Register of IT Technicians, confirming SFIA level 3 professional competence.

    Future career prospects

    By working hard and demonstrating your ability, drive and commitment throughout your 24 month apprenticeship scheme, upon completion you will be offered a permanent contract ensuring you have further opportunities to continue growing within this exciting organisation.

    Benefits: Excellent development plan, long-term career prospects, great location, forward-thinking and friendly organisation.

    Qualifications: Must have GCSE/A-Level C or above in Maths, English, IT and Science and a passion for technology.

    Contact us for more details

    Location: London

    Salary: £460 per week

    Apply
    IT Service Desk Apprentice (position closed) — APP600

    A fantastic opportunity has arisen in Bristol for an IT Service Desk Apprentice!

    Who you’ll work for

    Reporting to the IT Service Desk Manager you will be working for a top UK Law firm.

    As an IT Service Desk Apprentice, here's what you'll be doing:

    The IT Service Desk Apprentice will be working in a team that handles sensitive information, and is expected to understand and comply with the Firm’s Information Security policies and adhere to related documented procedures. We attained the ISO270001 standard for information security. The IT Service Desk Apprentice will be required to undertake mandatory Information Security training, and pass the associated test to demonstrate an understanding of the Information Security standard, and the impact that has on the operation of the Firm, as well as of the duties the IT Service Desk Apprentice undertakes.

    Your role also includes:

    • Utilising effective communication skills to communicate with team members, customers and key stakeholders, utilising oral, face to face and written communication skills as required in all aspects of the role.
    • To undertake all aspects of the company Joiner, Leaver and Transfer process (JLT) including the creation, configuration and deletion of user accounts and applications as required across all company systems
    • To assist in the management of IT stock levels across all company offices, while adhering to and supporting our Asset Management policy, including the handling of IT asset disposal in line with the WEEE regulations.
    • Building and configuring a range of laptops, PC’s and VDI’s in adherence with our build procedures, using Microsoft System Centre Configuration Manager (SCCM) to identify the status of the asset and manage software deployments as required.
    • Assisting in the review and management of software licenses across key systems.
    • Configuration and provision of mobile phones and laptops including handover sessions with users to demonstrate the functionality of the device, including remotely connecting the device to our network resources such as email, digital dictation, 2 factor authentication and remote access services
    • Undertake daily system maintenance tests of all IT systems to confirm system health, ensuring any test failures are appropriately logged, and escalated, in line with documented procedures.
    • Providing 1st line support to company users by responding to incidents logged by phone, email and self-service.
    • Assist the Service Desk with problem investigation and testing of workarounds under the direction of IT Service Desk 2nd line team
    • Manage incidents to ensure SLA targets and KPI's are met including = 50% First Contact Resolution (working towards 70%)

    What experience and skills do I need?

    You don’t need loads of professional experience in IT. However, you’ll need at least five GCSEs (or equivalent) at Grade C or above including Maths, English and IT / Science.

    You will be working with the IT Service Desk team who will provide support and guidance for the role, experience in working in a fast paced environment within a busy team is essential.

    Our research shows that our clients and our employees would describe us as energetic, entrepreneurial & driven.

    Your Accelerated training programme

    Firebrand offers a unique Level 3 IT Apprenticeship scheme. We provide the fastest award-winning industry training and certifications with on-going support - all with the ultimate goal of securing a long-term IT career.

    During your one-year programme, Firebrand provides residential training at our distraction-free training centre. Our accelerated training means you'll achieve certifications with partners like CompTIA, ITIL and Microsoft faster, giving you more time to put your new skills into practice within a professional working environment. When you complete your programme, you'll have enough industry-recognised qualifications for a great career in IT. You'll be registered by the British Computer Society (BCS) to the Register of IT Technicians, confirming SFIA level 3 professional competence.

    Future career prospects

    By working hard and demonstrating your ability, drive and commitment throughout your 12 month apprenticeship scheme, upon completion you may have the opportunity for a permanent position.

    Benefits: Excellent development plan, long-term career prospects, great location, forward-thinking and friendly organisation.

    Qualifications: Must have GCSE/A-Level C or above in Maths, English, IT and Science and a passion for technology.

    Contact us for more details

    Location: Bristol

    Salary: £200.00 per week

    Apply
    Apprentice IT Technician (position closed) — APP599

    A fantastic opportunity has arisen in Preston for an Apprentice IT Technician!

    Who you’ll work for

    Reporting to the Technical Director you will be working for a leading supplier of Computer Hardware, Software and Maintenance Services throughout the North West of England.

    As an Apprentice IT Technician, your job includes:

    • Level 1 Telephone Support
    • Level 1 Remote Support to existing customers
    • Pre-Installation of all hardware, this ranges from standard PC build, through to Server
    • Pre-installation of Operating Systems & Software including Server builds, Office Software, Antivirus, Acrobat ECT
    • In House Repairs, PC’s Laptops
    • Warranty registrations, Manufacturer Warranty replacements
    • Office 365 Tenant creations and user setup.
    • Setup and Pre-Installation of Desktop Computers prior to install
    • Setup and Pre-Installation of Servers prior to install
    • Basic hardware fault finding of faulty computer equipment
    • Software troubleshooting on Desktop PC’s
    • Virus and Malicious ware removal on Desktop Computers
    • Data backup and re-imaging of Desktop PC’s
    • Research & Development into new technologies
    • Understanding and Developing internal systems
    • New Software & Update verification
    • General Office administration

    What experience and skills do I need?

    You don’t need loads of professional experience in IT. However, you’ll need at least five GCSEs (or equivalent) at Grade C or above including Maths, English and IT / Science.

    We’re looking for an IT-enthusiast who is:

    • Bright, well mannered, personable
    • Keen to learn
    • Smart
    • Good communication skills
    • Humble

    Your Accelerated training programme

    Firebrand offers a unique Level 3 IT Apprenticeship scheme. We provide the fastest award-winning industry training and certifications with on-going support - all with the ultimate goal of securing a long-term IT career.

    During your one-year programme, Firebrand provides residential training at our distraction-free training centre. Our accelerated training means you'll achieve certifications with partners like CompTIA, ITIL and Microsoft faster, giving you more time to put your new skills into practice within a professional working environment. When you complete your programme, you'll have enough industry-recognised qualifications for a great career in IT. You'll be registered by the British Computer Society (BCS) to the Register of IT Technicians, confirming SFIA level 3 professional competence.

    Future career prospects

    By working hard and demonstrating your ability, drive and commitment throughout your 12 month apprenticeship scheme, upon completion you may have the opportunity for a permanent position.

    Benefits: Excellent development plan, long-term career prospects, great location, forward-thinking and friendly organisation.

    Qualifications: Must have GCSE/A-Level C or above in Maths, English, IT and Science and a passion for technology.

    Contact us for more details

    Location: Preston

    Salary: £200.00 per week

    Apply
    1st Line Support Apprentice (position closed) — APP598

    Are you looking for a stepping stone to become an Uber IT GURU?

    Who you’ll work for

    Reporting to the CTO this is a fantastic opportunity for someone to join a dynamic and forward thinking company who want to develop talented individuals.

    This is a great opportunity to earn money while you learn in a government funded apprenticeship which is suitable for a College leaver. The successful candidate will receive IT and application training, whilst working in a professional London office. We are looking to recruit a 1st line Helpdesk Analyst Apprentice for our growing company. We are looking for a hardworking, organised individual who is flexible and willing to learn. A personal interest in IT/Technology along with the drive for self-improvement is critical in any candidate looking to apply for this role.

    As a 1st Line Support Apprentice your job includes:

    • Provide 1st line technical support to telephone requests and emails from users. This will extend to application support to ensure our users are leveraging our cloud systems to their fullest potential.
    • To ensure calls for support are dealt with promptly and appropriately.
    • Maintaining existing Hardware and Software to agreed standards.
    • Key accountabilities will include maintenance and documentation of the registration system.
    • All maintenance, set up and configuration of the office printers and laptops.
    • Manage user requests for software downloads or installations.
    • Cleaning of old/slow computers.

    What experience and skills do I need?

    You’ll need at least five GCSEs (or equivalent) at Grade C or above including Maths, English and either IT or Science.

    Your Accelerated training programme

    Firebrand offers a unique Level 3 IT Apprenticeship scheme. We provide the fastest award-winning industry training and certifications with on-going support - all with the ultimate goal of securing a long-term IT career.

    During your one-year programme, Firebrand provides residential training at our distraction-free training centre. Our accelerated training means you'll achieve certifications with partners like CompTIA, ITIL and Microsoft faster, giving you more time to put your new skills into practice within a professional working environment. When you complete your programme, you'll have enough industry-recognised qualifications for a great career in IT. You'll be registered by the British Computer Society (BCS) to the Register of IT Technicians, confirming SFIA level 3 professional competence.

    Future career prospects

    By working hard and demonstrating your ability, drive and commitment throughout your 12 month apprenticeship scheme, upon completion you will be offered a permanent contract ensuring you have further opportunities to continue growing within this exciting organisation.

    Benefits: Excellent development plan, long-term career prospects, great location, forward-thinking and friendly organisation.

    Qualifications: Must have GCSE/A-Level C or above in Maths, English, IT and Science and a passion for technology.

    Contact us for more details

    Location: London

    Salary: £150.00 per week

    Apply
    Junior Support Apprentice (position closed) — APP596

    The primary function of this role is to provide professional, efficient, proactive and reactionary IT support throughout our customer base. Providing first port of call for technical support requests. Junior Support Engineers are to see all support requests through to end resolution via first time fix or call escalation throughout the engineering team. All the while maintaining a strong customer service focused approach ensuring the highest levels of technical assistance and customer satisfaction.

    As a Junior Support Apprentice your job includes:

    • Call Logging
    • Clear and concise logging of technical support calls as per company procedures
    • Ensuring all customers are kept up-to-date and completed work is logged in full to relevant job
    • Escalation of technical support calls correctly to senior engineers
    • Ensuring all support calls are dealt with in a professional, timely and customer service driven fashion
    • Liaising with the management team regarding any customer concerns, on-going technical support incidents and outstanding work.
    • Monitoring and maintenance of all customer networks to ensure optimal performance and fault prevention.
    • Answering inbound technical support requests in a professional and helpful manner
    • Completion of reassigned support incidents from inbound senior engineers, outbound engineers and management team
    • You will be expected to support and learn to support a wide range of infrastructure including: Internet Connectivity, Routers/Firewalls/Switches
    • Microsoft desktop product range, Microsoft server product range, Active Directory, Exchange Server, SharePoint Server, Hyper-V, Anti-Virus, Mobile Devices, Remote user access – VPN, Webmail, Remote Desktop Services

    What experience and skills do I need?

    • You’ll need at least five GCSEs (or equivalent) at Grade C or above including Maths, English and either IT or Science.
    • Excellent verbal and written communication skills
    • Strong work ethic and determination to succeed
    • Ability to work under pressure and to deadlines
    • Training provided to work though the Microsoft skills development roadmap and gain Microsoft accreditations
    • Strong career path allowing dedicated employees progression to field engineering, IT consultancy, Systems architect, IT management and more
    • We would like any potential candidates to have the desire and hunger to learn and develop their career within IT

    **Please note - as this is a level 3 apprenticeship, we can't progress candidates forward if they hold any of the following qualifications: Undergraduate / Masters Degree, HND / HNC or Certificates of Higher Education.**

    Your Accelerated training programme

    Firebrand offers a unique Level 3 IT Apprenticeship scheme. We provide the fastest award-winning industry training and certifications with on-going support - all with the ultimate goal of securing a long-term IT career.

    During your one-year programme, Firebrand provides residential training at our distraction-free training centre. Our accelerated training means you'll achieve training with partners like CompTIA, ITIL and Microsoft faster, giving you more time to put your new skills into practice within a professional working environment. When you complete your programme, you'll have enough industry-recognised qualifications for a great career in IT. You'll be registered by the British Computer Society (BCS) to the Register of IT Technicians, confirming SFIA level 3 professional competence.

    Future career prospects

    By working hard and demonstrating your ability, drive and commitment throughout your 12 month apprenticeship scheme, upon completion you will be offered a permanent contract ensuring you have further opportunities to continue growing within this exciting organisation.

    This company is an equal opportunities employer who values diversity. They do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

    Benefits: Excellent development plan, long-term career prospects, great location, forward-thinking and friendly organisation.

    Qualifications: Must have GCSE/A-Level C or above in Maths, English, IT and Science and a passion for technology.

    Contact us for more details

    Location: Farnborough

    Salary: £200.00 per week

    Apply
    IT Systems Administrator (position closed) — APP595

    An exciting opportunity has arisen for an IT Apprentice in Bradford!

    We are looking for people who are passionate about the world of packaging and excited about the prospect of working with global brands and major private label retailers, to work in our diverse and fast paced company and be part of our unique way of working – Brandineering.

    If you pride yourself on attention to detail and want to be part of our ever growing team, please apply now!

    Who you’ll work for

    You’ll work in our IT Department reporting to the IT Manager ensuring our IT needs are met efficiently. The role would suit someone who wants to work across all aspects of IT. The sort of person who wants to get involved in everything from server admin to cloud migrations, from LAN and firewall management to WAN planning for a multinational with offices in three continents.

    As an IT Systems Administrator, your job includes:

    • Safety Commitment - Ensuring the Safety of Self and Others
    • Support - Supply first to last line support to all company personnel with relation to Hardware, Software or Network Related issues.
    • Network – Maintain all aspects of the companies LAN and WAN working with external agencies where support exists.
    • Licensing - Maintain all documentation pertinent to software and hardware licensing.

    What experience and skills do I need?

    You don’t need loads of professional experience in IT. However, you’ll need at least five GCSEs (or equivalent) at Grade C or above including Maths, English and IT / Science.

    We’re looking for an IT-enthusiast with:

    Customer Focus

  • Delivering Results
  • Problem Solving and Continuous Improvement
  • Working with Others
  • Analytical
  • Decision Making
  • Flexible / Adaptable
  • Innovative
  • Learning and Researching
  • You might also have (but don’t need):

    Desirable knowledge of Server infrastructure:

  • Window (All Versions)
  • Window Server (All Versions)
  • Virtualisation platforms (ESX, ESXi, Hyper-V)
  • File and print
  • Storage, SAN, NAS
  • SQL
  • Office (All Versions)
  • Anti-Virus software
  • Web filtering
  • Azure
  • Backups
  • Desirable knowledge of Networks & Network Security.

  • Cisco
  • Meraki
  • Firewalls
  • Routing
  • Switching
  • WAN/LAN
  • VPN
  • Phone Sys
  • Desirable knowledge of Apple Mac (OSX), Unix/Linux

  • Mac OS
  • Centos
  • Redhat
  • Your Accelerated training programme

    Firebrand offers a unique Higher Level 4 IT Apprenticeship scheme. We provide the fastest award-winning IT training and certifications with on-going support - all with the ultimate goal of securing a long-term IT career.

    During your two-year programme, Firebrand provides residential training at our distraction-free training centre. Our accelerated training means you'll achieve certifications with partners like CompTIA, ITIL and Microsoft faster, giving you more time to put your new skills into practice within a professional working environment. You'll also be recognised by the British Computer Society (BCS) for entry onto the register of IT Technicians, confirming SFIA level 3 professional competence.

    Future career prospects

    By working hard and demonstrating your ability, drive and commitment throughout your 24 month apprenticeship scheme, upon completion you will be offered a permanent contract ensuring you have further opportunities to continue growing within this exciting organisation.

    Benefits: Excellent development plan, long-term career prospects, great location, forward-thinking and friendly organisation.

    Qualifications: Must have GCSE/A-Level C or above in Maths, English, IT and Science and a passion for technology.

    Contact us for more details

    Location: Bradford

    Salary: £250.00 per week

    Apply
    Apprentice Support Technician (position closed) — APP593

    Are you looking for an opportunity to join a progressive, exciting and fun place to work? Would you like to work for a reputable Northampton based organisation as an Apprentice Infrastructure Support Technician that offers not only a great wage and benefits package but also fantastic long-term career prospects?

    Who you’ll work for

    This role is primarily a mixture of first and second line IT and Network support for their customers with some opportunity for project work as you progress. It involves taking and managing calls from their customers, diagnosing and resolving calls as well as ensuring issues are progressed through to resolution to the customer’s satisfaction. The job will also involve supporting, operating and upgrading internal systems as part of a team delivering a high level of service to their customers. The work involves working to company standards and following policies and procedures where necessary to ensure compliance with company certifications.

    As an Apprentice Infrastructure Support Technician, your job includes:

    • Talking to customers about issues they are having
    • Managing helpdesk calls and maintaining call records
    • Keeping customers informed and managing their expectations
    • Diagnosing and resolving hardware and software issues
    • Processing customer orders for services including phone and broadband links
    • Assisting with Project work as necessary
    • Building, supporting and maintaining a range of network devices – your responsibilities and exposure of this will increase as your experience grows

    What experience and skills do I need?

    You’ll need at least five GCSEs (or equivalent) at Grade C or above including Maths, English and either IT or Science. You will ideally also possess either an A-Level, BTEC Level 3 or equivalent qualification.

    A candidate should preferably have the following:

    • A good level of attention to detail
    • Have a flexible approach to their work
    • Be able to work as part of a team
    • Have good customer service skills
    • Have good problem identification and management skills
    • Have good time management skills
    • Have a strong work ethic
    • Must be willing to learn
    • The candidate must be able to drive and have their own car
    • Candidates must be willing to undergo DBS checks before employment commences

    **Please note - as this is a level 4 apprenticeship, we can't progress candidates forward if they hold any of the following qualifications: Undergraduate / Masters Degree, HND / HNC or Certificates of Higher Education.**

    Your Accelerated training programme

    Firebrand offers a unique Higher Level 4 IT Apprenticeship scheme. We provide the fastest award-winning IT training and certifications with on-going support - all with the ultimate goal of securing a long-term IT career.

    During your two-year programme, Firebrand provides residential training at our distraction-free training centre. Our accelerated training means you'll achieve certifications with partners like CompTIA, ITIL and Microsoft faster, giving you more time to put your new skills into practice within a professional working environment. You'll also be recognised by the British Computer Society (BCS) for entry onto the register of IT Technicians, confirming SFIA level 3 professional competence.

    Future career prospects

    By working hard and demonstrating your ability, drive and commitment throughout your 24 month apprenticeship scheme, upon completion you will be offered a permanent contract ensuring you have further opportunities to continue growing within this exciting organisation.

    **This company is an equal opportunities employer who values diversity. They do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status**

    Benefits: Excellent development plan, long-term career prospects, great location, forward-thinking and friendly organisation.

    Qualifications: Must have GCSE/A-Level C or above in Maths, English, IT and Science and a passion for technology.

    Contact us for more details

    Location: Northampton

    Salary: £252.00 per week

    Apply
    First Line Support Apprentice (position closed) — APP592

    To be the first point of contact for all technical issues logged by the desk. As well as prioritising and assigning calls, you will also analyse and diagnose IT related problems and provide advice and guidance on how to resolve them. The role will be based on our clients site near Newcastle and we are looking for 6 apprentices to join the team

    As a First Line Support Apprentice, your job includes:

    • Work as part of the global customer services team and provide the right quality and level of service in a timely manner
    • Be the first point of contact for all technical questions and queries, escalating when necessary
    • Update internal databases to ensure accurate call logging, response times and billing
    • Deal with customer problems in a calm and polite telephone manner
    • Documenting processes

    What experience and skills do I need?

    You don’t need loads of professional experience in IT. However, you’ll need at least five GCSEs (or equivalent) at Grade C or above including Maths, English and IT / Science.

    We’re looking for an IT-enthusiast with:

    • Basic knowledge of PC software/hardware, peripherals and mobile devices
    • Working knowledge of MS Office Suite

    You might also have (but don’t need):

    • Speak a second language other than English, preferably a European, or Asian language

    Your Accelerated training programme

    Firebrand offers a unique Advanced Level 3 IT Apprenticeship scheme. We provide the fastest award-winning IT training and certifications with on-going support - all with the ultimate goal of securing a long-term IT career.

    During your one-year programme, Firebrand provides residential training at our distraction-free training centre. Our accelerated training means you'll achieve certifications with partners like CompTIA, ITIL and Microsoft faster, giving you more time to put your new skills into practice within a professional working environment. You'll also be recognised by the British Computer Society (BCS) for entry onto the register of IT Technicians, confirming SFIA level 3 professional competence.

    Future career prospects

    By working hard and demonstrating your ability, drive and commitment throughout your 12-18 month apprenticeship scheme, upon completion you will be offered a permanent contract ensuring you have further opportunities to continue growing within this exciting organisation.

    Benefits: Excellent development plan, long-term career prospects, great location, forward-thinking and friendly organisation.

    Qualifications: Must have GCSE/A-Level C or above in Maths, English, IT and Science and a passion for technology.

    Contact us for more details

    Location: Blyth

    Salary: £150.00 per week

    Apply
    IT Apprentice (position closed) — APP591

    We are currently looking for three apprentices to join our Implementation Team. This appointment would suit someone looking to start a career within a fast-growing global technology company.

    The role will be based at our offices in Ruddington, Nottingham and will involve working closely with our technical services team to deploy and upgrade our software.

    As an IT Apprentice, here's what you'll be doing:

    The successful candidate will be installing a number of different software solutions from across the group. Initial the candidate will be working primarily with a Microsoft technology stack (Windows Server, IIS, SQL Server and Windows client operating systems) and within the next 12 – 18 months there will be the opportunity to work with more open source software. The role will include base installs of our software, performing upgrades of our software and deploying bespoke application customization. You will be working with technical teams and development teams internal and well as comminute and coordinating work with customers. You will need to be able to work in a structured manner within a team and independently and have the ability to work to and meet deadline.

    You'll also be doing the following:

    • Work closely with the technical services team to coordinate the deployment of our software
    • Communicate and coordinate with customers
    • Document software deployments and handover to the technical services team

    What experience and skills do I need?

    You don’t need loads of professional experience in IT. However, you’ll need at least five GCSEs (or equivalent) at Grade C or above including Maths, English and IT / Science.

    We’re looking for an IT-enthusiast with:

    • Good verbal and written communication skills
    • An keen interest in technology and a willingness to learn new skills
    • A good ability to trouble shoot technical issues
    • Be able to work as part of a growing team but also able to work independently

    Your Accelerated training programme

    Firebrand offers a unique Advanced Level 3 IT Apprenticeship scheme. We provide the fastest award-winning IT training and certifications with on-going support - all with the ultimate goal of securing a long-term IT career.

    During your one-year programme, Firebrand provides residential training at our distraction-free training centre. Our accelerated training means you'll achieve certifications with partners like CompTIA, ITIL and Microsoft faster, giving you more time to put your new skills into practice within a professional working environment. You'll also be recognised by the British Computer Society (BCS) for entry onto the register of IT Technicians, confirming SFIA level 3 professional competence.

    Future career prospects

    By working hard and demonstrating your ability, drive and commitment throughout your 12-18 month apprenticeship scheme, upon completion you will be offered a permanent contract ensuring you have further opportunities to continue growing within this exciting organisation.

    Benefits: Excellent development plan, long-term career prospects, great location, forward-thinking and friendly organisation.

    Qualifications: Must have GCSE/A-Level C or above in Maths, English, IT and Science and a passion for technology.

    Contact us for more details

    Location: Nottingham

    Salary: £200.00 per week

    Apply
    Software Developer (position closed) — APP590

    This is an excellent opportunity for a driven individual to accelerate their IT career as an Apprentice Developer for a West-Midlands based organisation. As part of a IT Apprenticeship, you’ll gain hands-on experience, training towards industry recognised Microsoft, SCRUM and ITIL qualifications all whilst earning a decent salary.

    Who you’ll work for

    The West-Midlands based organisation provides specialist employee & lone worker safety monitoring and outsourced control room services to Manned Guarding, Cleaning and FM Companies : From corporations employing thousands down to small and medium businesses’ employing just a few. Due to continued growth, they are now looking to employ an eager Apprentice Developer.

    Your core responsibilities will include maintaining the mature extranet product and to assist in the development of new Smartphone based products. The main product is a large data driven VB.NET web application that makes use of VoIP. We are seeking to maintain existing Smartphone companion apps and create new apps. The role will involve development on current projects as well as new projects from an early stage. This is an ideal opportunity for you to gain experience in many areas including software development, database architecture and system design.

    What experience and skills do I need?

    You don’t need loads of professional experience in IT, however, you’ll need at least five GCSEs (or equivalent) at Grade C or above including Maths, English and IT / Science. Ideally, you will also possess an A-Level, BTEC Level 3 or Level 3 Apprenticeship (or equivalent).

    You also be a bright, intelligent person who is very willing to learn and develop. Whilst a strong interest in technology paired with the ability to grasp technical concepts quickly and easily is important, our emphasis will be more on your personality, drive, and communication skills. You will need to balance many demands so being able to multi-task in a fun but intensive environment where issue prioritisation is a critical skill. A positive, can-do attitude and the ability to integrate within the team in addition to using your initiative are also essential.

    Recommended Skills/Experience:

    • iOS – Swift, xCode
    • Android – Android SDK, Java
    • An understanding of Object Oriented development

    Advantageous Skills/Experience:

    • A knowledge of one or emore of the following: CSS attributes, XSLT, JavaScript objects, AJAX callbacks, JQuery, DHTML, SQL XML, .Net C# or VB.NET, MS SQL, JSON

    Your Accelerated training programme

    Firebrand offers a unique Higher Level 4 IT Apprenticeship scheme. We provide the fastest award-winning IT training and certifications with on-going support - all with the ultimate goal of securing a long-term IT career.

    During your two-year programme, Firebrand provides residential training at our distraction-free training centre. Our accelerated training means you'll achieve certifications with partners like CompTIA, ITIL and Microsoft faster, giving you more time to put your new skills into practice within a professional working environment. You'll also be recognised by the British Computer Society (BCS) for entry onto the register of IT Technicians, confirming SFIA level 3 professional competence.

    Future career prospects

    By working hard and demonstrating your ability, drive and commitment throughout your 24 month apprenticeship scheme, upon completion you will be offered a permanent contract ensuring you have further opportunities to continue growing within this exciting organisation.

    Benefits: Excellent development plan, long-term career prospects, great location, forward-thinking and friendly organisation.

    Qualifications: Must have GCSE/A-Level C or above in Maths, English, IT and Science and a passion for technology.

    Contact us for more details

    Location: Bilston

    Salary: £250.00 per week

    Apply
    IT Support Engineer (position closed) — APP589

    A fantastic opportunity has arisen for an Apprentice Support Engineer in West Drayton!

    Who you’ll work for

    Reporting to the On-Site Field Engineer you will be the customer service face of Information Services for our business divisions.

    As an Apprentice Support Engineer, your job includes:

    • Provide an efficient and proactive systems support service to all users within the organisation. This includes supporting both software and hardware to help users get the best from the systems and hardware provided
    • Install new computer equipment and software
    • Relocate existing equipment when necessary
    • Manage, escalate and report faults to other teams in the IS Department or with 3rd party support and maintenance companies
    • Log all calls in ServiceNow and assign the call to the correct support team. Keep users informed of progress and update calls with notes recording any work done
    • Help in the upkeep of records of software and hardware, so that the company can track its assets and ensure legal use of software licences
    • Contribute to the investigation and evaluation of new products that are of potential use to the company
    • Liaise with manufacturers’ support departments and help lines to research new products and solve problems with existing products
    • Follow the instructions of team leaders in all matters relating hardware and fileserver configuration so that the security, organisation and integrity of the network are maintained
    • Follow the instructions of the Associate Director and IS Director in all matters relating hardware and fileserver configuration so that the security, organisation and integrity of the network are maintained
    • Carry out one-to-one training of company staff on an ad-hoc basis.
    • Ensure that the Hearst Security Standards, and Sarbanes Oxley compliance requirements, are being met at all times, and documented accordingly. Where compliance is not met, escalation will be required to Associate Director and IS Director or higher if required
    • The role should manage the joiners, movers and leavers security standards, as well as ensuring that correct change control takes please from other teams, so that no security breaches may occur

    What experience and skills do I need?

    You don’t need loads of professional experience in IT. However, you’ll need at least five GCSEs (or equivalent) at Grade C or above including Maths, English and IT / Science.

    We’re looking for an IT-enthusiast who has the following skills:

    • Must be able to interact with staff face-to-face, via telephone or email, in a polite and courteous manner
    • Willingness to learn
    • Will follow department and company policies
    • Clear and professional communication skills
    • Problem analysis and problem-solving skills are essential
    • Problem analysis and problem-solving skills are essential
    • Excellent phone manner
    • Attention to detail and accuracy
    • Candidate must be able to work under pressure
    • Knowledge of the Microsoft Office suite – highly desirable
    • Adaptability

    Your Accelerated training programme

    Firebrand offers a unique Level 3 IT Apprenticeship scheme. We provide the fastest award-winning industry training and certifications with on-going support - all with the ultimate goal of securing a long-term IT career.

    During your one-year programme, Firebrand provides residential training at our distraction-free training centre. Our accelerated training means you'll achieve certifications with partners like CompTIA, ITIL and Microsoft faster, giving you more time to put your new skills into practice within a professional working environment. When you complete your programme, you'll have enough industry-recognised qualifications for a great career in IT. You'll be registered by the British Computer Society (BCS) to the Register of IT Technicians, confirming SFIA level 3 professional competence.

    Future career prospects

    By working hard and demonstrating your ability, drive and commitment throughout your 12 month apprenticeship scheme, upon completion you may have the opportunity for a permanent position.

    Benefits: Excellent development plan, long-term career prospects, great location, forward-thinking and friendly organisation.

    Qualifications: Must have GCSE/A-Level C or above in Maths, English, IT and Science and a passion for technology.

    Contact us for more details

    Location: West Drayton

    Salary: £200.00 per week

    Apply
    IT Support Technician (position closed) — APP587

    A fantastic opportunity has arisen for an Apprentice IT Support Technician in a school in Newbury! You will be working for a high quality independent consultancy and managed serviced organisation.

    Who you’ll work for

    Reporting to the IT Manager you will be providing high quality IT Support at a school in Newbury.

    As an Apprentice IT Support Technician, your job includes:

    • 1st line and 2nd line support
    • Hardware Diagnostics
    • Networking
    • Replacement of Hardware
    • Fixing faults
    • Interacting with students
    • Password changing
    • Troubleshooting
    • End user support
    • Laptop and Desktop support

    What experience and skills do I need?

    You don’t need loads of professional experience in IT. However, you’ll need at least five GCSEs (or equivalent) at Grade C or above including Maths, English and IT / Science.

    We’re looking for an IT-enthusiast with:

    • Technical background
    • Willingness to learn
    • Attention to detail
    • Clear and professional communication skills
    • Ability to use initiative

    our Accelerated training programme

    Firebrand offers a unique Higher Level 4 IT Apprenticeship scheme. We provide the fastest award-winning IT training and certifications with on-going support - all with the ultimate goal of securing a long-term IT career.

    During your two-year programme, Firebrand provides residential training at our distraction-free training centre. Our accelerated training means you'll achieve certifications with partners like CompTIA, ITIL and Microsoft faster, giving you more time to put your new skills into practice within a professional working environment. You'll also be recognised by the British Computer Society (BCS) for entry onto the register of IT Technicians, confirming SFIA level 3 professional competence.

    Future career prospects

    By working hard and demonstrating your ability, drive and commitment throughout your 24 month apprenticeship scheme, upon completion you will be offered a permanent contract ensuring you have further opportunities to continue growing within this exciting organisation.

    Opportunity for a permanent position following successful completion of programme.

    Benefits: Excellent development plan, long-term career prospects, great location, forward-thinking and friendly organisation.

    Qualifications: Must have GCSE/A-Level C or above in Maths, English, IT and Science and a passion for technology.

    Contact us for more details

    Location: Newbury

    Salary: £269 per week

    Apply
    1st Line Service Desk Engineer (position closed) — APP585

    To be responsible for handling support of service requests, this relates to all technology, to include: workstations, servers, printers, networks, and vendor specific hardware and software.

    As a 1st Line Service Desk Engineer Apprentice, your job includes:

    • all technology including; workstations, servers, printers, networks, and vendor specific hardware and software.
    • Resolve all client’s technical issues promptly and effectively ensuring high first time fix rate
    • Keep clients informed of incident progress, notifying them of impending changes or agreed outages
    • To ensure configurations, contact information and assets are kept up to date in real time
    • Prioritize and manage multiple tickets at any one time based on priority
    • Communication with customers as required: keeping them informed of incident progress, notifying them of impending changes or agreed outages
    • Ensure high customer service, perception and satisfaction
    • Build a good rapport with all our customers
    • Responsible for entering time ConnectWise as it occurs
    • Enter all work as service tickets into ConnectWise
    • Fast turnaround of customer requests (Time To Resolution)
    • Effectively scheduling all service tickets both pending and confirmed through CW dispatch portal
    • Liaising with the client throughout the lifecycle of the service ticket
    • Ensuring that any technical issues on any service ticket are escalated efficiently and resolved promptly either through the Team Lead, Escalations Engineer or the vendor
    • Ensuring that the Team Lead is aware of any issues which could prevent a service ticket being delivered as promised
    • Ensuring that any genuine opportunities for additional products or services are highlighted
    • Identifying recurring incidents highlighting these to the Team Lead
    • Constantly seeking ways to improve consistent delivery of service
    • Ensure a good working relationship and rapport with other staff members
    • Accurately log all service tickets and time spent

    What experience and skills do I need?

    You don’t need loads of professional experience in IT. However, you’ll need at least five GCSEs (or equivalent) at Grade C or above including Maths, English and IT / Science.

    We’re looking for an IT-enthusiast with the following skills:

    • Good analytical and problem-solving skills
    • The ability to think logically and troubleshoot
    • See issues through to completion
    • Be polite and patient with clients at all times
    • Exude a friendly presence and helpful attitude
    • Have good interpersonal skills and able to work well with others
    • Have excellent verbal and written skills
    • Maintain a professional demeanour at all times
    • Ability to visualize a problem or situation and think abstractly to solve it
    • Ability to handle constantly changing work pressures
    • Remain productive during slow times
    • Be able to multitask effectively during busy times
    • Exercise patience and professionalism during stressful situations.
    • Ability to work responsibly without direct supervision
    • Ability to build rapport face to face and on the telephone.
    • Be enthusiastic and willing to work overtime when required

    You might also have (but won't need) experience or knowledge of:

    • Microsoft Windows platforms in particular Windows 7 / 10 (including installation, configuration and troubleshooting))
    • Microsoft Windows Server 2008/12. Active Directory.)
    • Microsoft Office Versions / Office 365 )
    • Connectivity, including routers, firewalls, and security)
    • Knowledge of other common software applications )
    • In-depth knowledge of ConnectWise, Labtech and other applications used by the business (training will be provided))
    • The processes used in ConnectWise (by completing assigned training materials on the ConnectWise University)

    Your Accelerated training programme

    Firebrand offers a unique Advanced Level 3 IT Apprenticeship scheme. We provide the fastest award-winning IT training and certifications with on-going support - all with the ultimate goal of securing a long-term IT career.

    During your one-year programme, Firebrand provides residential training at our distraction-free training centre. Our accelerated training means you'll achieve certifications with partners like CompTIA, ITIL and Microsoft faster, giving you more time to put your new skills into practice within a professional working environment. You'll also be recognised by the British Computer Society (BCS) for entry onto the register of IT Technicians, confirming SFIA level 3 professional competence.

    Future career prospects

    By working hard and demonstrating your ability, drive and commitment throughout your 24 month apprenticeship scheme, upon completion you will be offered a permanent contract ensuring you have further opportunities to continue growing within this exciting organisation.

    By working hard and demonstrating your ability, drive and commitment throughout your 12 month apprenticeship scheme, upon completion you could be offered a permanent contract ensuring you have further opportunities to continue growing within this exciting organisation.

    Benefits: Excellent development plan, long-term career prospects, great location, forward-thinking and friendly organisation.

    Qualifications: Must have GCSE/A-Level C or above in Maths, English, IT and Science and a passion for technology.

    Contact us for more details

    Location: London

    Salary: £300.00 per week

    Apply
    Infrastructure Technician Apprentice (position closed) — APP584

    An exciting opportunity has arisen for an IT Apprentice in Bradford! We're looking for people who are passionate about the world of packaging and excited about the prospect of working with global brands and major private label retailers, to work in our diverse and fast paced company and be part of our unique way of working – Brandineering.

    If you pride yourself on attention to detail and want to be part of our ever growing team, please apply now!

    Who you’ll work for

    You’ll work in our IT Department reporting to the IT Manager ensuring our IT needs are met efficiently.

    As an IT Apprentice, your job includes:

    • Safety Commitment - Ensuring the Safety of Self and Others
    • Support - Supply first to last line support to all company personnel with relation to Hardware, Software or Network Related issues.
    • Network – Maintain all aspects of the companies LAN and WAN working with external agencies where support exists.
    • Licensing - Maintain all documentation pertinent to software and hardware licensing.
    • Despatch – Ensuring despatch duties as completed on a daily basis.

    What experience and skills do I need?

    • At least five GCSEs (or equivalent) at Grade C or above including Maths, English and either IT or Science.
    • Analytical
    • Flexible / Adaptable
    • Innovative
    • Customer focus
    • Problem solving
    • Working with Others
    • Fosters Good Working Relationships
    • Experience within an IT support role desirable but not essential
    • Any IT related Certifications, Qualifications, Accreditation are desirable but not essential
    • Understanding/ knowledge of IT
    • Understanding/ knowledge of Microsoft/ Apple Mac (OSX), Unix/Linux
    • Understanding/ knowledge of All Microsoft/ Adobe Products
    • Understanding/ knowledge of Networks & Network Security
    • Understanding/ knowledge of working in a customer service environment

    Your Accelerated training programme

    Firebrand offers a unique Level 3 IT Apprenticeship scheme. We provide the fastest award-winning industry training and certifications with on-going support - all with the ultimate goal of securing a long-term IT career.

    During your one-year programme, Firebrand provides residential training at our distraction-free training centre. Our accelerated training means you'll achieve certifications with partners like CompTIA, ITIL and Microsoft faster, giving you more time to put your new skills into practice within a professional working environment. When you complete your programme, you'll have enough industry-recognised qualifications for a great career in IT. You'll be registered by the British Computer Society (BCS) to the Register of IT Technicians, confirming SFIA level 3 professional competence.

    Future career prospects

    By working hard and demonstrating your ability, drive and commitment throughout your 12 month apprenticeship scheme, upon completion you may have the opportunity for a permanent position.

    Benefits: Excellent development plan, long-term career prospects, great location, forward-thinking and friendly organisation.

    Qualifications: Must have GCSE/A-Level C or above in Maths, English, IT and Science and a passion for technology.

    Contact us for more details

    Location: Bradford

    Salary: £200.00 per week

    Apply
    Apprentice 1st Line Systems Engineer (position closed) — APP583

    Are you looking to accelerate your career within IT? We’re looking for an IT-guru to join a growing team in London as an Apprentice 1st Line Systems Engineer. You’ll be given the opportunity to develop yourself, skills and experience as well as earn.

    If you think you can help us grow our business by bringing new ideas to the organisation as well as being part of our friendly team, then apply for the apprenticeship.

    Who you’ll work for

    The London based employer works with various SME companies in London and the home counties, providing Business IT Support and are partners with Dell, HP, Microsoft, VMWare, and Apple. Due to continued growth, they are looking for a new apprentice that is a ‘geek dreamer’. They want to encourage and channel your enthusiasm for all aspects of today’s and tomorrow’s technologies. They want their apprentices to bring fresh ideas into how they work.

    As an Apprentice 1st Line Systems Engineer, your role will be varied and include:

    • Answer telephone calls. • Handle email support requests. • Re-install Windows and Apple Operating systems. • Basic networking. • Inventory and Asset management. • 1st line system monitoring. • Site visits for 1st Line support requests. • Reporting progress to the Team Lead/Mentor. • To work towards successfully completing your level 3 apprenticeship scheme • Ad-hoc duties as and when required

    What experience and skills do I need?

    You don’t need loads of professional experience in IT. However, you’ll need at least five GCSEs (or equivalent) at Grade C or above including Maths, English and IT / Science. We’re also looking for an IT-enthusiast with and whilst a strong interest in technology paired with the ability to grasp technical concepts quickly and easily is important, our emphasis will be more on your personality, drive, and communication skills. You will need to balance many demands so being able to multi-task in a fun but intensive environment where issue prioritisation is a critical skill

    Your Accelerated training programme

    Firebrand offers a unique Advanced Level 3 IT Apprenticeship scheme. We provide the fastest award-winning IT training and certifications with on-going support - all with the ultimate goal of securing a long-term IT career. During your one-year programme, Firebrand provides residential training at our distraction-free training centre. Our accelerated training means you'll achieve certifications with partners like CompTIA, ITIL and Microsoft faster, giving you more time to put your new skills into practice within a professional working environment. You'll also be recognised by the British Computer Society (BCS) for entry onto the register of IT Technicians, confirming SFIA level 3 professional competence.

    Future career prospects

    By working hard and demonstrating your ability, drive and commitment throughout your 12-18 month apprenticeship scheme, upon completion you will be offered a permanent contract ensuring you have further opportunities to continue growing within this exciting organisation.

    Benefits: Excellent development plan, long-term career prospects, great location, forward-thinking and friendly organisation.

    Qualifications: Must have GCSE/A-Level C or above in Maths, English, IT and Science and a passion for technology.

    Contact us for more details

    Location: London

    Salary: £200.00 per week

    Apply
    Infrastructure Technician Apprentice (position closed) — APP582

    You will be required to help manage the service desk to ensure all support calls are dealt with in a professional manner and within the designated time. You will be required to log tickets and assign an engineer, and where possible deal with that ticket as your experience grows. From time to time, you could be asked to work during an evening or weekend.

    As a First Line Support Apprentice, your job includes:

    • Check client backups daily
    • Answer support calls and log as tickets
    • Where possible deal with each ticket or assign to another available engineer
    • Ensure your assigned tickets are meeting SLA’s
    • Assist another engineer with their work
    • Attend client sites when required*
    • Update or close all tickets assigned to you at the end of each day
    • Complete all apprenticeship coursework
    • Attend training as required and develop relevant knowledge, techniques and skills

    What experience and skills do I need?

  • You don’t need loads of professional experience in IT. However, you’ll need at least five GCSEs (or equivalent) at Grade C or above including Maths, English and IT / Science.
  • Excellent time management skills
  • Good communications skills
  • A positive work attitude
  • Quick learner
  • Smart appearance
  • Full driving licence required
  • Your Accelerated training programme

    Firebrand offers a unique Advanced Level 3 IT Apprenticeship scheme. We provide the fastest award-winning IT training and certifications with on-going support - all with the ultimate goal of securing a long-term IT career.

    During your one-year programme, Firebrand provides residential training at our distraction-free training centre. Our accelerated training means you'll achieve certifications with partners like CompTIA, ITIL and Microsoft faster, giving you more time to put your new skills into practice within a professional working environment. You'll also be recognised by the British Computer Society (BCS) for entry onto the register of IT Technicians, confirming SFIA level 3 professional competence.

    Future career prospects

    By working hard and demonstrating your ability, drive and commitment throughout your 12-18 month apprenticeship scheme, upon completion you will be offered a permanent contract ensuring you have further opportunities to continue growing within this exciting organisation.

    Benefits: Excellent development plan, long-term career prospects, great location, forward-thinking and friendly organisation.

    Qualifications: Must have GCSE/A-Level C or above in Maths, English, IT and Science and a passion for technology.

    Contact us for more details

    Location: Dunmow

    Salary: £150.00 per week

    Apply
    Application Support Technician (position closed) — APP581

    This is an exciting opportunity for a driven individual to accelerate their IT career as an Apprentice Application Support Technician for a West-Midlands based organisation. As part of a IT Apprenticeship, you’ll gain hands-on experience, industry recognised Microsoft, CompTIA and ITIL qualifications all whilst earning a decent salary.

    As an Apprentice Application Support Technician, your job includes:

    Your core role as an Apprentice Application Support Technician is to provide first line support to internal and external customers and assist with the ongoing testing of the software applications produced by the company. Additionally, your will include assisting in managing the organisations internal infrastructure.

    • Provide first line support for company applications
    • Liaise with customers to assist with the resolution of issues
    • Take ownership of issues and escalate accordingly
    • Test, debug and document software developed both internally and externally
    • Assist in the deployment and support of the company BCP procedures as required.
    • Assist in managing the companies infrastructure
    • Report writing and maintenance (Crystal)
    • Provide support to the application development team
    • Assisting with User Training as required
    • Knowledge of Microsoft SQL Query Language and Crystal Reports

    What experience and skills do I need?

    You don’t need loads of professional experience in IT. However, you’ll need at least five GCSEs (or equivalent) at Grade C or above including Maths, English and IT / Science.

    We’re looking for an IT-enthusiast with:

    • We are looking for a bright, intelligent person who is very willing to learn and develop.
    • Whilst a strong interest in technology paired with the ability to grasp technical concepts quickly and easily is important, our emphasis will be more on your personality, drive, and communication skills. You will need to balance many demands so being able to multi-task in a fun but intensive environment where issue prioritisation is a critical skill.
    • A positive, can-do attitude and the ability to integrate within the team in addition to using your initiative are essential
    • Ability to communicate across all levels of organisations
    • Flexible attitude and ability to perform under pressure

    Your Accelerated training programme

    Firebrand offers a unique Advanced Level 3 IT Apprenticeship scheme. We provide the fastest award-winning IT training and certifications with on-going support - all with the ultimate goal of securing a long-term IT career.

    During your one-year programme, Firebrand provides residential training at our distraction-free training centre. Our accelerated training means you'll achieve certifications with partners like CompTIA, ITIL and Microsoft faster, giving you more time to put your new skills into practice within a professional working environment. You'll also be recognised by the British Computer Society (BCS) for entry onto the register of IT Technicians, confirming SFIA level 3 professional competence.

    Future career prospects

    By working hard and demonstrating your ability, drive and commitment throughout your 12-18 month apprenticeship scheme, upon completion you will be offered a permanent contract ensuring you have further opportunities to continue growing within this exciting organisation.

    Benefits: Excellent development plan, long-term career prospects, great location, forward-thinking and friendly organisation.

    Qualifications: Must have GCSE/A-Level C or above in Maths, English, IT and Science and a passion for technology.

    Contact us for more details

    Location: Bilston

    Salary: £200.00 per week

    Apply
    2nd Line Support Apprentice (position closed) — APP580

    To provide 2nd line technical support to internal and external customers and to ensure all Service Targets and Service Levels are met. You will report to the Helpdesk Team Leader.

    As a 2nd Line Support Apprentice, your job includes:

    • 2nd line duties
    • Senior desktop support: e.g. registry issues
    • Project work: deliver a project such as migration
    • Junior server support: standard server admin & troubleshooting
    • VoIP support: Configuration, maintenance and trouble-shooting
    • Site visits: Providing the above functions onsite and offering basic advice.
    • Working within your 2nd Line Team
    • Liaise with your 2nd line Team Leader to ensure both you and your team’s queue is up to date and calls are closed as quickly and efficiently as possible.
    • Field Support/Specialist Services
    • Provide assistance to Field Support and Specialist Service Engineers where required
    • Account Management
    • Liaise with the Account Managers to provide customer feedback in both positive and negative situations

    What experience and skills do I need?

    You don’t need loads of professional experience in IT. However, you’ll need at least five GCSEs (or equivalent) at Grade C or above including Maths, English and IT / Science.

    We’re looking for an IT-enthusiast with:

    • Personal skills, experience
    • Likes to take responsibility
    • Enjoys completing jobs and getting things done
    • Wants to gain new skills fast and get on in life
    • Enjoys speaking to customers and helping others

    You might also have (but don’t need):

    • Desirable
    • Microsoft Desktop: Win7 (75%), Win8 (10%), Win10 (15%)
    • MS Outlook: 10 (45%) & Outlook 13 (55%)
    • MS Office365: Outlook (setup, management)
    • Microsoft Server: 2008 (75%), 2012 (24%), 2016 (1%)
    • VoIP systems

    Your Accelerated training programme

    Firebrand offers a unique Higher Level 4 IT Apprenticeship scheme. We provide the fastest award-winning IT training and certifications with on-going support - all with the ultimate goal of securing a long-term IT career.

    During your two-year programme, Firebrand provides residential training at our distraction-free training centre. Our accelerated training means you'll achieve certifications with partners like CompTIA, ITIL and Microsoft faster, giving you more time to put your new skills into practice within a professional working environment. You'll also be recognised by the British Computer Society (BCS) for entry onto the register of IT Technicians, confirming SFIA level 3 professional competence.

    You'll get trained on the following accelerated training courses:

    • CompTIA Network+ Certification and Training
    • CompTIA Security+ Certification
    • ITIL® Foundation Certification
    • Microsoft Windows Server 2016 – Installation, Storage and Compute
    • Microsoft Windows Server 2016 – Networking
    • Microsoft Windows Server 2016 - Identity

    **Please note, that these training courses can be subject to change**

    Future career prospects

    By working hard and demonstrating your ability, drive and commitment throughout your 24 month apprenticeship scheme, upon completion you will be offered a permanent contract ensuring you have further opportunities to continue growing within this exciting organisation.

    Benefits: Excellent development plan, long-term career prospects, great location, forward-thinking and friendly organisation.

    Qualifications: Must have GCSE/A-Level C or above in Maths, English, IT and Science and a passion for technology.

    Contact us for more details

    Location: London

    Salary: £288.50 per week

    Apply
    Apprentice Support Technician (position closed) — APP579

    This is an excellent opportunity for a passionate individual living in the London area to develop their career working as an Apprentice Support Technician for an internationally recognised organisation. As part of a level 3 IT Apprenticeship, you’ll gain hands-on experience, industry recognised Microsoft, and ITIL qualifications all whilst earning between £13,500 - £14,300 + many benefits and company perks.

    Due to continued growth, they are now looking to appoint an Apprentice Support Technician. Your day-to- day responsibilities will include PC, Mac and Networking support and assistance for Head Quarters and UK retail stores. You will also be involved with Some telephone support of United States retails stores.

    As a Support Technician your job includes:

    • PC Support
    • Mac Support
    • Basic networking
    • General first line troubleshooting of integrations/ERP system
    • Helpdesk BAU support
    • Floor walking to ensure users IT is working effectively
    • AV equipment support
    • Permissions management
    • PC setups / Mac setups
    • Desk move

    What experience and skills do I need?

    You don’t need loads of professional experience in IT. However, you’ll need at least five GCSEs (or equivalent) at Grade C or above including Maths, English and IT / Science.

    We’re looking for an IT-enthusiast who is:

    • Analytical
    • Possess good basic software and OS install and troubleshooting skills
    • Basic networking understanding
    • Basic understanding of internet and cloud technologies
    • Communicative and a Self-starter
    • Generally pleasant person who wants to learn and succeed
    • You should be able to create and develop business and friendly relationships and preferably be interested in men’s fashion

    **Please note - as this is a level 3 apprenticeship, we can't progress candidates forward if they hold any of the following qualifications: Undergraduate / Masters Degree, HND / HNC or Certificates of Higher Education.**

    Your Accelerated training programme

    Firebrand offers a unique Level 3 IT Apprenticeship scheme. We provide the fastest award-winning industry training and certifications with on-going support - all with the ultimate goal of securing a long-term IT career.

    During your one-year programme, Firebrand provides residential training at our distraction-free training centre. Our accelerated training means you'll achieve training with partners like CompTIA, ITIL and Microsoft faster, giving you more time to put your new skills into practice within a professional working environment. When you complete your programme, you'll have enough industry-recognised qualifications for a great career in IT. You'll be registered by the British Computer Society (BCS) to the Register of IT Technicians, confirming SFIA level 3 professional competence.

    Future career prospects

    By working hard and demonstrating your ability, drive and commitment throughout your 12 month apprenticeship scheme, upon completion you will be offered a permanent contract ensuring you have further opportunities to continue growing within this exciting organisation.

    Benefits: Excellent development plan, long-term career prospects, great location, forward-thinking and friendly organisation.

    Qualifications: Must have GCSE/A-Level C or above in Maths, English, IT and Science and a passion for technology.

    Contact us for more details

    Location: London

    Salary: £275.00 per week

    Apply
    Junior Support Apprentice (position closed) — APP578

    The primary function of this role is to provide professional, efficient, proactive and reactionary IT support throughout our customer base. Providing first port of call for technical support requests. Junior Support Engineers are to see all support requests through to end resolution via first time fix or call escalation throughout the engineering team. All the while maintaining a strong customer service focused approach ensuring the highest levels of technical assistance and customer satisfaction.

    As a Junior Support Apprentice your job includes:

    • Call Logging
    • Clear and concise logging of technical support calls as per company procedures
    • Ensuring all customers are kept up-to-date and completed work is logged in full to relevant job
    • Escalation of technical support calls correctly to senior engineers
    • Ensuring all support calls are dealt with in a professional, timely and customer service driven fashion
    • Liaising with the management team regarding any customer concerns, on-going technical support incidents and outstanding work.
    • Monitoring and maintenance of all customer networks to ensure optimal performance and fault prevention.
    • Answering inbound technical support requests in a professional and helpful manner
    • Completion of reassigned support incidents from inbound senior engineers, outbound engineers and management team
    • You will be expected to support and learn to support a wide range of infrastructure including: Internet Connectivity, Routers/Firewalls/Switches
    • Microsoft desktop product range, Microsoft server product range, Active Directory, Exchange Server, SharePoint Server, Hyper-V, Anti-Virus, Mobile Devices, Remote user access – VPN, Webmail, Remote Desktop Services

    What experience and skills do I need?

    • You’ll need at least five GCSEs (or equivalent) at Grade C or above including Maths, English and either IT or Science.
    • Excellent verbal and written communication skills
    • Strong work ethic and determination to succeed
    • Ability to work under pressure and to deadlines
    • Training provided to work though the Microsoft skills development roadmap and gain Microsoft accreditations
    • Strong career path allowing dedicated employees progression to field engineering, IT consultancy, Systems architect, IT management and more
    • We would like any potential candidates to have the desire and hunger to learn and develop their career within IT

    **Please note - as this is a level 3 apprenticeship, we can't progress candidates forward if they hold any of the following qualifications: Undergraduate / Masters Degree, HND / HNC or Certificates of Higher Education.**

    Your Accelerated training programme

    Firebrand offers a unique Level 3 IT Apprenticeship scheme. We provide the fastest award-winning industry training and certifications with on-going support - all with the ultimate goal of securing a long-term IT career.

    During your one-year programme, Firebrand provides residential training at our distraction-free training centre. Our accelerated training means you'll achieve training with partners like CompTIA, ITIL and Microsoft faster, giving you more time to put your new skills into practice within a professional working environment. When you complete your programme, you'll have enough industry-recognised qualifications for a great career in IT. You'll be registered by the British Computer Society (BCS) to the Register of IT Technicians, confirming SFIA level 3 professional competence.

    Future career prospects

    By working hard and demonstrating your ability, drive and commitment throughout your 12 month apprenticeship scheme, upon completion you will be offered a permanent contract ensuring you have further opportunities to continue growing within this exciting organisation.

    This company is an equal opportunities employer who values diversity. They do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

    Benefits: Excellent development plan, long-term career prospects, great location, forward-thinking and friendly organisation.

    Qualifications: Must have GCSE/A-Level C or above in Maths, English, IT and Science and a passion for technology.

    Contact us for more details

    Location: Farnborough

    Salary: £200.00 per week

    Apply
    Apprentice IT Technician (position closed) — APP577

    Initially to act as a 1st line support help desk technician, raising and allocating problem tickets for our clients on any IT related issue using our online systems. Answering Help Desk calls in an efficient and courteous manner helping, where possible, to resolve simple issues during the call. Escalating tickets internally to other team members, as appropriate. Handling the ticket queue, fixing issues where possible, otherwise escalating appropriately.

    As an Apprentice Technician, you will be expected to:

    • Be interested in the IT environment away from the workplace, keep up to date with new technologies and read industry specific literature.
    • Answer Help Desk calls and respond to client queries online or via Email.
    • Deal with technical problems accordingly and promptly, fixing issues where possible remotely.
    • Escalate any issues that require more senior input to the suitable person internally.
    • Identify and isolate technical issues and initiate action as appropriate.
    • Consult with technical colleagues to resolve complex IT problems and issues. Represent the company in technical forums and projects.
    • Document and deploy technical processes and procedures.

    Benefits

    • Company health scheme, pension and overtime if required

    What experience do I need?

    • At least five GCSEs (or equivalent) at Grade C or above including Maths, English and either IT or Science.
    • Ability to use initiative, willingness to learn.
    • Be able to ommunicate with and support teammates, customers, and suppliers in a professional manner.
    • Be able to demonstrate excellent English oral and written communications skills.
    • Be able to demonstrate proficiency in the use of standard applicable computing disciplines including change, configuration, problem, performance, and operational management.

    Your Accelerated training programme

    Firebrand offers a unique Level 3 IT Apprenticeship scheme. We provide the fastest award-winning industry training and certifications with on-going support - all with the ultimate goal of securing a long-term IT career.

    During your one-year programme, Firebrand provides residential training at our distraction-free training centre. Our accelerated training means you'll achieve certifications with partners like CompTIA, ITIL and Microsoft faster, giving you more time to put your new skills into practice within a professional working environment. When you complete your programme, you'll have enough industry-recognised qualifications for a great career in IT. You'll be registered by the British Computer Society (BCS) to the Register of IT Technicians, confirming SFIA level 3 professional competence.

    Future career prospects

    By working hard and demonstrating your ability, drive and commitment throughout your 12 month apprenticeship scheme, upon completion you may have the opportunity for a permanent position.

    Benefits: Excellent development plan, long-term career prospects, great location, forward-thinking and friendly organisation.

    Qualifications: Must have GCSE/A-Level C or above in Maths, English, IT and Science and a passion for technology.

    Contact us for more details

    Location: Leeds

    Salary: £200.00 per week

    Apply
    Apprentice Support Engineer (position closed) — APP576

    This is a fantastic opportunity for a driven IT enthusiast to develop their career within an expanding organisation. The employer provide IT support and solutions to companies in the SE of England. Due to continued growth, they are now looking to recruit an Apprentice Support Engineer.

    As an Apprentice Support Engineer, your role includes:

    As an Apprentice Support Engineer, you will be involved with helpdesk actives from day 1. Your main role initially will be to answer incoming calls to the helpdesk by telephone and email, ensure that the calls are logged accurately on the Helpdesk CRM system and that all cases are responded and dealt with within the clients contractual times. You will also assist the other engineers with routine maintenance tasks and installations both from the office and on client sites.

    Your role will also include managing the preventative maintenance calendar, liaising with clients and the engineers to ensure that regular maintenance visits are booked and carried out as per the client’s contract requirements. You will also be expected to assist with the building of PC systems, including assembly from components, and repairs to equipment that comes in to our workshop, including PC’s, laptops and printers.

    As you become more capable you will be expected to take responsibility for some of the home user cases including workshop repairs to PC’s and laptops, preparation of new systems for clients and initial training and handover of new systems.

    As well as your Microsoft training with Firebrand you will be expected to study towards certification with other vendors including ESET, ProofPoint, Acronis and Intel. The employer is accredited to many different vendors and it is important that all their employees maintain the level of training and certification required for them to maintain their partner levels.

    Finally, with the training and experience you gain, within time you will be expected to take a proactive approach to resolving faults by remote and telephone support and within the year we would expect you to be taking a full, independent role within the helpdesk, recording, managing and resolving cases and managing small desktop-based projects and installations. By the end of your apprenticeship, you will have a good grounding in Desktop and Network support and start expanding your skillset to advanced desktop support and server systems.

    What skills and experience do I need?

    • At least five GCSEs (or equivalent) at Grade C or above including Maths, English and either IT or Science.
    • Confident and outgoing personality
    • Excellent written and verbal communication skills
    • Good time-keeping
    • You will be lifting and carrying equipment so must be fit and able to do so.
    • Most importantly, you will be representing the company on client sites and when clients visit their offices. They provide company branded shirts and fleeces and you must be professional and presentable at all times.
    • An excellent attitude towards customer service is a must.

    Your Accelerated training programme

    Firebrand offers a unique Higher Level 4 IT Apprenticeship scheme. We provide the fastest award-winning industry training and certifications with on-going support - all with the ultimate goal of securing a long-term IT career.

    During your two-year programme, Firebrand provides residential training at our distraction-free training centre. Our accelerated training means you'll achieve certifications with partners like CompTIA, ITIL and Microsoft faster, giving you more time to put your new skills into practice within a professional working environment. When you complete your programme, you'll have enough industry-recognised qualifications for a great career in IT. You'll be registered by the British Computer Society (BCS) to the Register of IT Technicians, confirming SFIA level 3 professional competence.

    Future career prospects

    By working hard and demonstrating your ability, drive and commitment throughout your 24 month apprenticeship scheme, upon completion you will be offered a permanent contract ensuring you have further opportunities to continue growing within this exciting organisation. There will be plenty of opportunity for you to further your education and focus on specific areas of IT such as Messaging, Cloud Services or SQL.

    This company is an equal opportunities employer who values diversity. They do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

    Benefits: Excellent development plan, long-term career prospects, great location, forward-thinking and friendly organisation.

    Qualifications: Must have GCSE/A-Level C or above in Maths, English, IT and Science and a passion for technology.

    Contact us for more details

    Location: High Wycombe

    Salary: £276.00 per week

    Apply
    IT Apprentice (position closed) — APP574

    We are seeking to recruit an Apprentice IT Technician to assist in the maintenance and support of the School’s ICT infrastructure, hardware and software.

    As an IT apprentice, your role includes:

    Working closely with the IT Systems Manager and the IT Support Team, the role will involve assisting with the effective operation of the School’s network, equipment and systems including completing routine maintenance, daily equipment checks, cleaning and monitoring computer equipment, and adhering to the network security processes. Setting up equipment for presentations. Duties will also include providing support to staff and pupils in the use of the School’s ICT facilities, preparing facilities for class use and assisting in the delivery of IT development projects as well as some work in the reprographics department.

    The successful candidate will be employed on a term time plus 2 weeks during closure periods (dates / periods to be agreed) contract, working for 37 hours per week. The department must be staffed between 7:30am and 5:30pm, a flexible approach to working hours will therefore be required.

    Here’s what we’ll expect from you:

    • To be an effective and engaged member of a highly motivated and successful team
    • To be interested in and excited by technology
    • To be a keen learner - interested in acquiring new skills and learning new approaches
    • To be a good team player - helping in the running of the organisation eg answering the phone, responding to queries, taking messages etc
    • To be a good communicator - willing to speak with, help and inform our customers
    • To be an excellent time-keeper

    The day to day tasks and duties of the role:

    • To monitor and respond to all tickets which are logged via the helpdesk. Where needed escalate the tickets for further support
    • To act accordingly and respond quickly to any abuse to the IT infrastructure
    • Maintenance of staff and student devices, both software and hardware
    • Installation of new printers both in required rooms and on the server
    • To ensure each classroom’s IT is maintained and ready to be used
    • Hardware Diagnostics
    • Software Troubleshooting/Support
    • Server Management
    • Network Understanding
    • Troubleshooting Methodology
    • Being responsible for all equipment setups for presentations

    What skills and experience do I need?

    • At least five GCSEs (or equivalent) at Grade C or above including Maths, English and either IT or Science.
    • Problem solving
    • Logical thinking
    • Clear and professional communication skills
    • Attention to detail
    • Ability to use initiative
    • Willingness to learn

    Your Accelerated training programme

    Firebrand offers a unique Level 3 IT Apprenticeship scheme. We provide the fastest award-winning industry training and certifications with on-going support - all with the ultimate goal of securing a long-term IT career.

    During your one-year programme, Firebrand provides residential training at our distraction-free training centre. Our accelerated training means you'll achieve certifications with partners like CompTIA, ITIL and Microsoft faster, giving you more time to put your new skills into practice within a professional working environment. When you complete your programme, you'll have enough industry-recognised qualifications for a great career in IT. You'll be registered by the British Computer Society (BCS) to the Register of IT Technicians, confirming SFIA level 3 professional competence.

    Future career prospects

    By working hard and demonstrating your ability, drive and commitment throughout your 12 month apprenticeship scheme, upon completion you may have the opportunity for a permanent position.

    Benefits: Excellent development plan, long-term career prospects, great location, forward-thinking and friendly organisation.

    Qualifications: Must have GCSE/A-Level C or above in Maths, English, IT and Science and a passion for technology.

    Contact us for more details

    Location: Chelmsford

    Salary: £126.00 per week

    Apply
    Apprentice Systems Engineer (position closed) — APP572

    Reporting to the Technology Manager and working across all departments, from theatre calibration to file transcoding, media distribution to archiving strategy, the individual who is successful in their application would have been exposed to a number of technologies prevalent in the post-production industry.

    Attitude and application will be of the utmost importance, as will the ability to interact with our close knit team. Ideally the candidate would have 2 years Digital Cinema experience, 2 years Production IT experience and a background in related IT areas including software development, with a working knowledge of encoding and editing systems and industry standard audio tools.

    As an Apprentice Systems Engineer your responsibilities include:

    • Maintain the network/storage infrastructure throughout the building.
    • Telecoms’ (AVAYA) and e-mail administration (Mimecast/Exchange).
    • Document workflows within a CMS for internal use and future development.
    • Securing the internal production network to adhere to strict industry policies.
    • Emergency/out of hours contact should the need arise.
    • Data I/O.

    Schemes including Cycle to work, Phone and Personal computer.

    What experience and skills do I need?

    • At least five GCSEs (or equivalent) at Grade C or above including Maths, English and either IT or Science.

    Therefore, you’ll have the following skills and/or experience in:

    • Network implementation and design experience; Ethernet, FCoE, Fibre channel.
    • Exposure to VM and cloud based computing.
    • Workstation/server configuration/maintenance
    • Working knowledge of Windows/Linux file permissions hierarchy.
    • Experience with RHEL/CentOS 5+6, Windows 7, 8, Server 2008/2012.
    • In depth knowledge of industry encryption and security standards.
    • Knowledge of secure SAN environment e.g. SNFS/CXFS.
    • Excellent knowledge of Windows and Linux operating systems.
    • Electronic delivery mechanisms and workflows.
    • Digital Cinema Mastering – workflows and toolsets.
    • Editorial/Transcode and Broadcast file based workflows.
    • Software development team management.
    • Scripting languages/web hosted services – Linux, Apache, MySQL and PHP.
    • Office IT administration.
    • Hardware and software engineering.

    **Please note - as this is a level 4 apprenticeship, we can't progress candidates forward if they hold any of the following qualifications: Undergraduate / Masters Degree, HND / HNC or Certificates of Higher Education.**

    Your Accelerated training programme

    Firebrand offers a unique Higher Level 4 IT Apprenticeship scheme. We provide the fastest award-winning industry training and certifications with on-going support - all with the ultimate goal of securing a long-term IT career.

    During your two-year programme, Firebrand provides residential training at our distraction-free training centre. Our accelerated training means you'll achieve training with partners like CompTIA, ITIL and Microsoft faster, giving you more time to put your new skills into practice within a professional working environment. When you complete your programme, you'll have enough industry-recognised qualifications for a great career in IT. You'll be registered by the British Computer Society (BCS) to the Register of IT Technicians, confirming SFIA level 3 professional competence.

    Future career prospects

    By working hard and demonstrating your ability, drive and commitment throughout your 24 month apprenticeship scheme, upon completion you will be offered a permanent contract ensuring you have further opportunities to continue growing within this exciting organisation.

    This company is an equal opportunities employer who values diversity. They do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

    Benefits: Excellent development plan, long-term career prospects, great location, forward-thinking and friendly organisation.

    Qualifications: Must have GCSE/A-Level C or above in Maths, English, IT and Science and a passion for technology.

    Contact us for more details

    Location: Soho, London

    Salary: £225.00 per week

    Apply
    Apprentice 1st Line Support Analyst (position closed) — APP571

    Permanent position working for an established Managed Service Provider based in South Manchester/Cheshire. Requires a 1st line support Analyst. The role is to provide IT support to a large customer base as well as internal staff.

    Candidates will ideally possess experience of providing 1st line remote support within a Service Desk or Helpdesk environment, where you have supported Windows Operating systems. However candidates that are seeking their first career opportunity within IT will also be considered but must have worked within a customer service role for at least two years previously.

    What you'll be doing as a 1st Line Support Analyst:

    • Respond to requests for technical assistance by phone, email, electronically or in person
    • Diagnose and resolve technical faults with hardware and software related issues
    • Triage all new Incidents and Service Requests logged with the Frontline service desk
    • Log all helpdesk interactions
    • Assign problems to correct resource
    • Morning checks.

    Benefits

    Schemes including Cycle to work, Phone and Personal computer.

    What skills do I need?

    • At least five GCSEs (or equivalent) at Grade C or above including Maths, English and either IT or Science.
    • Experience working in a customer facing role, preferably within a call/contact centre.
    • A keen interest in technology and the willingness to learn.
    • Experience working in a 1st line support role, primarily concentrating on triage and basic technical support
    • Excellent customer service skills and a professional telephone manner are essential in this customer facing role.
    • Problem solving with an analytical mind-set.
    • Excellent team player, develops and maintains positive working relationships with others.
    • Excellent time management skills.
    • Self-motivated.
    • Demonstrates a ‘can do’ approach.
    • Ability to prioritise support issues.
    • A genuine interest in corporate computer technology and the ability to study independently.
    • Knowledge of Microsoft Office
    • Prioritise and manage work queues

    Your Accelerated training programme

    Firebrand offers a unique Level 3 IT Apprenticeship scheme. We provide the fastest award-winning industry training and certifications with on-going support - all with the ultimate goal of securing a long-term IT career.

    During your one-year programme, Firebrand provides residential training at our distraction-free training centre. Our accelerated training means you'll achieve certifications with partners like CompTIA, ITIL and Microsoft faster, giving you more time to put your new skills into practice within a professional working environment. When you complete your programme, you'll have enough industry-recognised qualifications for a great career in IT. You'll be registered by the British Computer Society (BCS) to the Register of IT Technicians, confirming SFIA level 3 professional competence.

    Future career prospects

    By working hard and demonstrating your ability, drive and commitment throughout your 12 month apprenticeship scheme, upon completion you may have the opportunity for a permanent position.

    Benefits: Excellent development plan, long-term career prospects, great location, forward-thinking and friendly organisation.

    Qualifications: Must have GCSE/A-Level C or above in Maths, English, IT and Science and a passion for technology.

    Contact us for more details

    Location: Wilmslow

    Salary: £250 per week

    Apply
    Apprentice IT Technician (position closed) — APP568

    Initially to act as a 1st line support help desk technician, raising and allocating problem tickets for our clients on any IT related issue using our online systems. Answering Help Desk calls in an efficient and courteous manner helping, where possible, to resolve simple issues during the call. Escalating tickets internally to other team members, as appropriate. Handling the ticket queue, fixing issues where possible, otherwise escalating appropriately.

    As an Apprentice Technician, you will be expected to:

    • Be interested in the IT environment away from the workplace, keep up to date with new technologies and read industry specific literature.
    • Answer Help Desk calls and respond to client queries online or via Email.
    • Deal with technical problems accordingly and promptly, fixing issues where possible remotely.
    • Escalate any issues that require more senior input to the suitable person internally.
    • Identify and isolate technical issues and initiate action as appropriate.
    • Consult with technical colleagues to resolve complex IT problems and issues. Represent the company in technical forums and projects.
    • Document and deploy technical processes and procedures.

    Benefits

    • Company health scheme, pension and overtime if required

    What experience do I need?

    • At least five GCSEs (or equivalent) at Grade C or above including Maths, English and either IT or Science.
    • Ability to use initiative, willingness to learn.
    • Be able to ommunicate with and support teammates, customers, and suppliers in a professional manner.
    • Be able to demonstrate excellent English oral and written communications skills.
    • Be able to demonstrate proficiency in the use of standard applicable computing disciplines including change, configuration, problem, performance, and operational management.

    Your Accelerated training programme

    Firebrand offers a unique Level 3 IT Apprenticeship scheme. We provide the fastest award-winning industry training and certifications with on-going support - all with the ultimate goal of securing a long-term IT career.

    During your one-year programme, Firebrand provides residential training at our distraction-free training centre. Our accelerated training means you'll achieve certifications with partners like CompTIA, ITIL and Microsoft faster, giving you more time to put your new skills into practice within a professional working environment. When you complete your programme, you'll have enough industry-recognised qualifications for a great career in IT. You'll be registered by the British Computer Society (BCS) to the Register of IT Technicians, confirming SFIA level 3 professional competence.

    Future career prospects

    By working hard and demonstrating your ability, drive and commitment throughout your 12 month apprenticeship scheme, upon completion you may have the opportunity for a permanent position.

    Benefits: Excellent development plan, long-term career prospects, great location, forward-thinking and friendly organisation.

    Qualifications: Must have GCSE/A-Level C or above in Maths, English, IT and Science and a passion for technology.

    Contact us for more details

    Location: Pontefract

    Salary: £200.00 per week

    Apply
    Apprentice CRM Developer (position closed) — APP566

    Are you looking for an opportunity to join a progressive, exciting and fun place to work? Would you like to work within a nationally recognised organisation? Would you like to start or further develop your career in an entry-level development position with great prospects, excellent salary and brilliant benefits? If this is you, then we have a fantastic opportunity for you to build a long-term career supported by a structure training scheme.

    As an Apprentice CRM Developers, your job includes:

    • Development and configuration work around Microsoft Dynamics CRM, including building Dynamic CRM standard workflows and dialogs, .net plug-ins and custom workflows
    • Development and configuration of Peppermint, a case management system built on the Microsoft Dynamics CRM platform
    • Deploying changes between non-production and production environments
    • Producing documentation, required by the business, to support the testing, deployment and maintenance of the developed solutions
    • Fix defects, troubleshoot and resolve problems

    You’ll receive training in software development and Microsoft Dynamics CRM whilst working within a capable and experienced team to make improvements and add new functionality to the case management systems. Your core responsibility will involve working with the wider Dynamics team to deliver high quality IT solutions for business problems through agile working methods.

    What experience and skills do I need?

    • Ideally, you will also have either a minimum of two A levels (or equivalent) a Level 3 Apprenticeship qualification or equivalent i.e. Level 3 BTEC, A-Levels, etc.
    • Good general IT process and technical knowledge
    • Knowledge of Microsoft technologies (back and front office)
    • Knowledge of software security
    • Passion and enthusiasm
    • “Can Do” attitude

    **Please note - as this is a level 4 apprenticeship, we can't progress candidates forward if they hold any of the following qualifications: Undergraduate / Masters Degree, HND / HNC or Certificates of Higher Education.**

    Your Accelerated training programme:

    Firebrand offers a unique Higher Level 4 IT Apprenticeship scheme. We provide the fastest award-winning industry training and certifications with on-going support - all with the ultimate goal of securing a long-term IT career.

    During your two-year programme, Firebrand provides residential training at our distraction-free training centre. Our accelerated training means you'll achieve training with partners like CompTIA, ITIL and Microsoft faster, giving you more time to put your new skills into practice within a professional working environment. When you complete your programme, you'll have enough industry-recognised qualifications for a great career in IT. You'll be registered by the British Computer Society (BCS) to the Register of IT Technicians, confirming SFIA level 3 professional competence.

    Future career prospects:

    By working hard and demonstrating your ability, drive and commitment throughout your 24 month apprenticeship scheme, upon completion you will be offered a permanent contract ensuring you have further opportunities to continue growing within this exciting organisation.

    ***This company is an equal opportunities employer who values diversity. They do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientav

    tion, age, marital status, veteran status, or disability status.***

    Benefits: Excellent development plan, long-term career prospects, great location, forward-thinking and friendly organisation.

    Qualifications: Must have GCSE/A-Level C or above in Maths, English, IT and Science and a passion for technology.

    Contact us for more details

    Location: Warrington

    Salary: £275.00 per week

    Apply
    Apprentice IT Support Technician (position closed) — APP565

    Who will I work for and what will I do?

    Reporting to the Senior IT Services Administrator this is a fantastic opportunity for enthusiastic people to kick start their career within the information technology industry.

    The IT technician apprenticeship role will include:

    • Working with clients to understand details of faults
    • Resolving faults and explaining to the client the work you have carried out
    • Fixing and maintaining equipment, such as printers, laptops, scanners and PC’s
    • Assisting with system upgrades and setting up new devices
    • Recording problems within CRM systems so that task histories can be reviewed
    • Providing excellent customer service
    • Identifying the need for system and equipment updates

    This is a Microsoft endorsed IT apprenticeship, so you will also be working towards becoming a Microsoft Certified Professional. This is an exciting opportunity for the ideal IT Apprentice to achieve a suite of professional certificates, accredited by leading software giant Microsoft.

    You will need to be able to demonstrate both written and verbal communication skills as well as strong IT skills and problem solving. As well as a keen interest in the information technology industry, with a willingness to learn and a can do attitude.

    Successful apprentices will be based within an office and spend a lot of your time using a computer.

    What training will I receive?

    Firebrand offers a unique Level 3 IT Apprenticeship scheme that provides award-winning industry training and certifications, valuable work experience and offers on-going support all with the ultimate goal of securing you a long-term career within the world of technology.

    During your 12 or 18 month IT apprenticeship programme, Firebrand will provide residential training at our distraction-free training centre. Our method of accelerated training allows you to achieve industry-recognised certifications such as CompTIA, ITIL and Microsoft faster, giving you more time to put your new skills in to practice within a working environment. Firebrand will also provide you with a Mentor who will be supporting and assisting you with your development. By the end of your 12-18 month apprenticeship, in addition to having numerous industry recognized qualifications, a steady career with a supportive employer, you will also be recognised by the British Computer Society (BCS) for entry onto the register of IT Technicians, confirming SFIA level 3 professional competence.

    What experience do I need?

    At least five GCSEs (or equivalent) at Grade C or above including Maths, English and either IT or Science.

    What happens after my apprenticeship?

    Successful apprentice will have the opportunity for a permanent position following the programme.

    Benefits: Excellent development plan, long-term career prospects, great location, forward-thinking and friendly organisation.

    Qualifications: Must have GCSE/A-Level C or above in Maths, English, IT and Science and a passion for technology.

    Contact us for more details

    Location: London

    Salary: £192 per week

    Apply
    Network Engineer Apprentice (position closed) — APP564

    Working as a Network Engineer Apprentice, this is a great opportunity to earn money while you learn in a government funded apprenticeship. The successful candidate will complete a Level 4 Network Engineer Apprenticeship.

    What you'll be doing

    A number of back office tasks such as PC, Server and network builds. You will also provide support to clients using our remote and network monitoring tools. Some of your everyday tasks include:

    • New PC setup and configuration
    • PC rebuild and basic troubleshooting
    • Logging customer issues on helpdesk system
    • Basic network troubleshooting for customers equipment
    • Updating customer documentation

    What experience do I need?

    At least five GCSEs (or equivalent) at Grade C or above including Maths, English and either IT or Science.

    Your Accelerated training programme

    Firebrand offers a unique Higher Level 4 IT Apprenticeship scheme that provides award-winning industry training and certifications, valuable work experience and offers on-going support all with the ultimate goal of securing you a long-term career within the world of technology.

    During your 24 month IT apprenticeship programme, Firebrand will provide residential training at our distraction-free training centre. Our method of accelerated training allows you to achieve industry-recognised certifications such as CompTIA, ITIL and Microsoft faster, giving you more time to put your new skills in to practice within a working environment. Firebrand will also provide you with a Mentor who will be supporting and assisting you with your development. By the end of your 24 month apprenticeship, in addition to having numerous industry recognized qualifications, a steady career with a supportive employer, you will also be recognised by the British Computer Society (BCS) for entry onto the register of IT Technicians, confirming SFIA level 3 professional competence.

    Future career prospects

    By working hard and demonstrating your ability, drive and commitment throughout your 24 month apprenticeship scheme, upon completion you will have the opportunity for a permanent position.

    Benefits: Excellent development plan, long-term career prospects, great location, forward-thinking and friendly organisation.

    Qualifications: Must have GCSE/A-Level C or above in Maths, English, IT and Science and a passion for technology.

    Contact us for more details

    Location: Milton Keynes

    Salary: £200.00 per week

    Apply
    IT Support Desk Apprentice (position closed) — APP563

    We are looking for an apprentice to join us as soon as possible. We will support you through your apprenticeship program and help you develop your career in a way that you never thought possible!

    Our team loves the fact that no two days are the same here and there is always a new challenge to be found. We love to be at the cutting edge of IT with the opportunity of supporting new products and technologies pretty much as soon as they arrive on the market. We also enjoy working in a relaxed and light-hearted environment with fantastic banter between us.

    What you'll be doing as an IT Support Desk Apprentice:

    You'll be reporting to the Technical Director of this IT support and Web Design Company.

    We are looking for an apprentice to join us as soon as possible. We will support you through your apprenticeship program and help you develop your career in a way that you never thought possible! We need an apprentice who has at least the following skills…

    • Passion for IT
    • Passion for your career development
    • Telephone skills for Remote Support
    • We want to give you the best start to your IT career so please apply today.

    What experience and skills do I need?

    You’ll need at least five GCSEs (or equivalent) at Grade C or above including Maths, English and either IT or Science.

    **Please note - as this is a level 3 apprenticeship, we can't progress candidates forward if they hold any of the following qualifications: Undergraduate / Master’s Degree, HND / HNC or Certificates of Higher Education.**

    Your Accelerated training programme

    Firebrand offers a unique Advanced Level 3 IT Apprenticeship scheme. We provide the fastest award-winning industry training and certifications with on-going support - all with the ultimate goal of securing a long-term IT career.

    During your one-year programme, Firebrand provides residential training at our distraction-free training centre. Our accelerated training means you'll achieve training with partners like CompTIA, ITIL and Microsoft faster, giving you more time to put your new skills into practice within a professional working environment. When you complete your programme, you'll have enough industry-recognised qualifications for a great career in IT. You'll be registered by the British Computer Society (BCS) to the Register of IT Technicians, confirming SFIA level 3 professional competence.

    Future career prospects

    By working hard and demonstrating your ability, drive and commitment throughout your 12 month apprenticeship scheme, upon completion you may have the opportunity for a permanent position.

    This company is an equal opportunities employer who values diversity. They do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

    Benefits: Excellent development plan, long-term career prospects, great location, forward-thinking and friendly organisation.

    Qualifications: Must have GCSE/A-Level C or above in Maths, English, IT and Science and a passion for technology.

    Contact us for more details

    Location: Chesham

    Salary: £200.00 per week

    Apply
    Apprentice Software Developer (position closed) — APP561

    This small yet growing company are looking for a software developer to come and join their team. This will be a fully functional hands on role and you will be exposed to all aspects of the company and the technologies they use.

    As a Software Development Apprentice your job includes:

    • Writing user guidance specification that will describe software requirements and how users interact with software.
    • Creating detailed documentation including mockups and description of the user journey.
    • Tools required: PowerPoint, Word, Excel
    • The above will require you to learn and understand the nature and functionality of the code and will be given basic understanding of how to write the code.
    • You'll be taught what code architecture is and how it works.
    • Creating test scenarios and configuring testing tools to perform automated testing.
    • After you've mastered testing and writing documentation and understand fully the code, you'll then be tasked to write code and will be instructed in detail which tools should use and how to debug and trace down bugs and errors

    What experience and skills do I need?

    You’ll need at least five GCSEs (or equivalent) at Grade C or above including Maths, English and either IT or Science.

    **Please note - as this is a level 4 apprenticeship, we can't progress candidates forward if they hold any of the following qualifications: Undergraduate / Masters Degree, HND / HNC or Certificates of Higher Education.**

    Your Accelerated training programme

    Firebrand offers a unique Higher Level 4 IT Apprenticeship scheme. We provide the fastest award-winning industry training and certifications with on-going support - all with the ultimate goal of securing a long-term IT career.

    During your two-year programme, Firebrand provides residential training at our distraction-free training centre. Our accelerated training means you'll achieve training with partners like CompTIA, ITIL and Microsoft faster, giving you more time to put your new skills into practice within a professional working environment. When you complete your programme, you'll have enough industry-recognised qualifications for a great career in IT. You'll be registered by the British Computer Society (BCS) to the Register of IT Technicians, confirming SFIA level 3 professional competence.

    Future career prospects

    By working hard and demonstrating your ability, drive and commitment throughout your 24 month apprenticeship scheme, upon completion you will be offered a permanent contract ensuring you have further opportunities to continue growing within this exciting organisation.

    This company is an equal opportunities employer who values diversity. They do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

    Benefits: Excellent development plan, long-term career prospects, great location, forward-thinking and friendly organisation.

    Qualifications: Must have GCSE/A-Level C or above in Maths, English, IT and Science and a passion for technology.

    Contact us for more details

    Location: Hertford

    Salary: £250.00 per week

    Apply
    Apprentice Software Developer (position closed) — APP559

    An exciting opportunity for a recently qualified front end developer to apply and develop their coding skills in a fast-paced professional environment. You’ll provide additional capacity for our Agile team, as we grow our project base supporting new ventures in both the UK and internationally.

    What you’ll be doing as an Apprentice Software Developer

    • Plan, architect and develop components and restful services
    • Develop and update functionality and applications
    • Ensure solutions are scalable, robust and future-friendly
    • Develop by applying best practices, frameworks and code libraries appropriately
    • Contribute to: daily scrum meetings, sprint retrospectives, sprint reviews and planning sessions
    • Provide breakdowns of relevant project tasks with reasonably accurate estimates of time and work involved
    • Requires gathering, formulating approach, completion of projects and individual tasks to deadline; communicate project risks as soon as they are identified; suggest solutions to problems
    • Participate in code reviews

    Benefits

    • Private healthcare
    • Bonus schemes
    • 25 days holiday per year

    What experience / skills do I need?

    • You’ll need at least five GCSEs (or equivalent) at Grade C or above including Maths, English and either IT or Science.
    • Adaptable fast learner and good team player
    • Innovative with the use of technology, data and content
    • Great communication skills
    • Able to demonstrate a knowledge of relevant technical standards with a hunger to continually learn and develop

    **Please note - as this is a level 4 apprenticeship, we can't progress candidates forward if they hold any of the following qualifications: Undergraduate / Masters Degree, HND / HNC or Certificates of Higher Education.**

    Your Accelerated training programme

    Firebrand offers a unique Higher Level 4 IT Apprenticeship scheme. We provide the fastest award-winning industry training and certifications with on-going support - all with the ultimate goal of securing a long-term IT career.

    During your 24 month IT apprenticeship programme, Firebrand will provide residential training at our distraction-free training centre. Our method of accelerated training allows you to achieve industry-recognised certifications such as CompTIA, ITIL and Microsoft faster, giving you more time to put your new skills in to practice within a working environment. Firebrand will also provide you with a Mentor who will be supporting and assisting you with your development. By the end of your 24 month apprenticeship, in addition to having numerous industry recognized qualifications, a steady career with a supportive employer, you will also be recognised by the British Computer Society (BCS) for entry onto the register of IT Technicians, confirming SFIA level 3 professional competence.

    Future career prospects

    By working hard and demonstrating your ability, drive and commitment throughout your 24 month apprenticeship scheme, upon completion you may be offered a permanent contract ensuring you have further opportunities to continue growing within this exciting organisation.

    **This company is an equal opportunities employer who values diversity. They do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.**

    Benefits: Excellent development plan, long-term career prospects, great location, forward-thinking and friendly organisation.

    Qualifications: Must have GCSE/A-Level C or above in Maths, English, IT and Science and a passion for technology.

    Contact us for more details

    Location: London

    Salary: £461.00 per week

    Apply
    Apprentice IT Support Technician (position closed) — APP558

    This is a Microsoft endorsed IT apprenticeship, so you will also be working towards becoming a Microsoft Certified Professional. This is an exciting opportunity for the ideal IT Apprentice to work towards a suite of professional certificates, accredited by leading software giant Microsoft.

    What you’ll be doing as an IT Support Technician

    • Working with our clients to help resolve issues
    • Resolving issues both remotely and on-site
    • Providing excellent customer service in a professional and friendly manor
    • Work with our ticketing system to log new calls and to respond to new tickets
    • Respond to alerts on our monitoring system (proactive support)
    • Produce monthly reports for both our clients and the service delivery team
    • Configure equipment prior to delivery
    • Installation of equipment in customer offices
    • Keep up to date on customer and internal technologies – via webinars, blogs and or training courses

    The day to day tasks and duties of the role will include:

    • Answer telephone and email support requests
    • Produce monthly reports for both clients and service delivery team
    • Configure new equipment prior to delivery to clients
    • Provide support remotely and occasionally on-site
    • Document user procedures to do basic tasks (like edit an email signature)
    • Liaise with partners to resolve customer issues (will include logging tickets with partners and working to resolve the issues in timely manner)
    • Work with our ticket / customer relation system to log and respond to tickets
    • Keep internal logs and documentation updated
    • Help with Installations at client’s offices
    • Keep updated on customer and internal solution – regularly attending webinars and reading blogs

    What experience / skills do I need?

    • At least five GCSEs (or equivalent) at Grade C or above including Maths, English and either IT or Science.
    • You will need to be able to demonstrate both written and verbal communication skills as well as strong IT skills and problem solving. As well as a keen interest in the information technology industry, with a willingness to learn and a can do attitude.
    • Professional and friendly
    • Interested in Technology
    • Keep updated on technologies
    • Willingness to learn new technologies
    • Able to work without constant supervision
    • Can do attitude
    • Excellent communication skills

    **Please note - as this is a level 3 apprenticeship, we can't progress candidates forward if they hold any of the following qualifications: Undergraduate / Masters Degree, HND / HNC or Certificates of Higher Education.**

    Your Accelerated training programme

    Firebrand offers a unique Advanced Level 3 IT Apprenticeship scheme. We provide the fastest award-winning industry training and certifications with on-going support - all with the ultimate goal of securing a long-term IT career.

    During your 12 month IT apprenticeship programme, Firebrand will provide residential training at our distraction-free training centre. Our method of accelerated training allows you to achieve industry-recognised certifications such as CompTIA, ITIL and Microsoft faster, giving you more time to put your new skills in to practice within a working environment. Firebrand will also provide you with a Mentor who will be supporting and assisting you with your development. By the end of your 12 month apprenticeship, in addition to having numerous industry recognized qualifications, a steady career with a supportive employer, you will also be recognised by the British Computer Society (BCS) for entry onto the register of IT Technicians, confirming SFIA level 3 professional competence.

    Future career prospects

    By working hard and demonstrating your ability, drive and commitment throughout your 12 month apprenticeship scheme, upon completion you will be offered a permanent contract ensuring you have further opportunities to continue growing within this exciting organisation.

    **This company is an equal opportunities employer who values diversity. They do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.**

    Benefits: Excellent development plan, long-term career prospects, great location, forward-thinking and friendly organisation.

    Qualifications: Must have GCSE/A-Level C or above in Maths, English, IT and Science and a passion for technology.

    Contact us for more details

    Location: Watford

    Salary: £200.00 per week

    Apply
    Associate Internal IT Support Apprentice (position closed) — APP556

    We are recruiting for an Associate System Administrators to join our growing company. The role will be based in our London office and will cover internal IT support tasks supporting staff from all departments. Typical duties will include provisioning (preparing laptops and mobile phones for new joiners), maintaining (monitoring and updating application systems and documentation upon which staff rely), troubleshooting (connectivity/network issues) and general IT administration.

    What you’ll be doing as an Associate Internal IT Support Apprentice

    • Live and actively seek to promote our values every day - Trusted, Specialist, Responsive and Quality.
    • Anticipated performance metrics:
      • Client satisfaction / feedback
      • Service Up-time (tickets, calls, datacentre availability and other agreed SLAs and KPIs) o Growth of our Managed Services business o Training and progress completed o 3600feedback
    • Requires contact with others (face-to-face, by telephone or otherwise, including visits to other sites)
    • Requires attention to detail and a high level of accuracy
    • Working relationships:
      • Clients
      • Professional Services personnel, primarily the MSS team
      • Consultants
      • Help Desk
      • Executive Management
      • Vendors

    What experience / skills do I need?

    You’ll need at least five GCSEs (or equivalent) at Grade C or above including Maths, English and either IT or Science.

    The following skills and experience are desirable but not essential:

    • 1-2 years’ experience in an IT support role.
    • Basic knowledge of VoIP/softphone.
    • Basic Linux experience advantageous but not necessary.
    • Basic knowledge of WSUS, Symantec Disk Encryption, system backups.

    **Please note - as this is a level 3 apprenticeship, we can't progress candidates forward if they hold any of the following qualifications: Undergraduate / Masters Degree, HND / HNC or Certificates of Higher Education.**

    Your Accelerated training programme

    Firebrand offers a unique Advanced Level 3 IT Apprenticeship scheme. We provide the fastest award-winning industry training and certifications with on-going support - all with the ultimate goal of securing a long-term IT career.

    During your 12 month IT apprenticeship programme, Firebrand will provide residential training at our distraction-free training centre. Our method of accelerated training allows you to achieve industry-recognised certifications such as CompTIA, ITIL and Microsoft faster, giving you more time to put your new skills in to practice within a working environment. Firebrand will also provide you with a Mentor who will be supporting and assisting you with your development. By the end of your 12 month apprenticeship, in addition to having numerous industry recognized qualifications, a steady career with a supportive employer, you will also be recognised by the British Computer Society (BCS) for entry onto the register of IT Technicians, confirming SFIA level 3 professional competence.

    Future career prospects

    By working hard and demonstrating your ability, drive and commitment throughout your 12 month apprenticeship scheme, upon completion you will be offered a permanent contract ensuring you have further opportunities to continue growing within this exciting organisation.

    **This company is an equal opportunities employer who values diversity. They do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.**

    Benefits: Excellent development plan, long-term career prospects, great location, forward-thinking and friendly organisation.

    Qualifications: Must have GCSE/A-Level C or above in Maths, English, IT and Science and a passion for technology.

    Contact us for more details

    Location: London

    Salary: £326.00 per week

    Apply
    Apprentice Software Developer (position closed) — APP555

    Apprentices will be joining our new solution development team and be mentored by our CTO as we define our solution roadmap and strategy, Whilst this is a role that ultimately yields commercial output there is a strong emphasis on learning and innovation. Apprentices are encouraged to experiment and to bring ideas to the table.

    What you’ll be doing as an Apprentice Software Developer

    • Undertake frontend and backend development, and implementing application programme interfaces (APIs) for internal and external use.
    • Building a robust suite of automated test scripts to support a Continuous Development environment.
    • Deliver prototyping, proof of concepts.
    • Work with Cloud based services such as AWS.
    • Contribute ideas to application roadmap.
    • Contribute to the development standards and good practices for technology development and associated documentation.
    • Through involvement in the wider development community, identify good practices that can be adopted and shared across the development team.
    • Ensure knowledge of tools and techniques is shared with the wider team, both developers and non-developers.
    • Deliver 2nd and 3rd line support for the effective operation of applications and platforms.

    What experience / skills do I need?

    • At least five GCSEs (or equivalent) at Grade C or above including Maths, English and either IT or Science.
    • We are a retail focussed consultancy and as such any exposure to this sector is advantageous.

    **Please note - as this is a level 4 apprenticeship, we can't progress candidates forward if they hold any of the following qualifications: Undergraduate / Masters Degree, HND / HNC or Certificates of Higher Education.**

    Your Accelerated training programme

    Firebrand offers a unique Higher Level 4 IT Apprenticeship scheme. We provide the fastest award-winning industry training and certifications with on-going support - all with the ultimate goal of securing a long-term IT career.

    During your 12 month IT apprenticeship programme, Firebrand will provide residential training at our distraction-free training centre. Our method of accelerated training allows you to achieve industry-recognised certifications such as CompTIA, ITIL and Microsoft faster, giving you more time to put your new skills in to practice within a working environment. Firebrand will also provide you with a Mentor who will be supporting and assisting you with your development. By the end of your 12 month apprenticeship, in addition to having numerous industry recognized qualifications, a steady career with a supportive employer, you will also be recognised by the British Computer Society (BCS) for entry onto the register of IT Technicians, confirming SFIA level 3 professional competence.

    Future career prospects

    By working hard and demonstrating your ability, drive and commitment throughout your 24 month apprenticeship scheme, upon completion you will be offered a permanent contract ensuring you have further opportunities to continue growing within this exciting organisation.

    **This company is an equal opportunities employer who values diversity. They do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.**

    Benefits: Excellent development plan, long-term career prospects, great location, forward-thinking and friendly organisation.

    Qualifications: Must have GCSE/A-Level C or above in Maths, English, IT and Science and a passion for technology.

    Contact us for more details

    Location: London

    Salary: £250.00 per week

    Apply
    Associate Penetration Tester (position closed) — APP554

    Associate penetration tester role to assist in conducting network and application specific penetration tests on behalf of our customers. Penetration tests are generally performed to validate the on-going security of customer environments, as part of the go-live process for new environments, as part of industry best practise, or for regulatory and compliance reasons such as PCI.

    What you’ll be doing as an Associate Penetration Tester

    • Perform delivery of network penetration-testing services against RelianceACSN customer base (including report writing).
    • Perform delivery of web application penetration-testing services against RelianceACSN’s customer base (including report writing).
    • May be required to participate on other security projects on an ad-hoc basis.
    • Remote penetration testing of customer networks and applications under guidance.
    • Performing scheduled and on-demand vulnerability scanning, including liaising with customer over results, and report contents.
    • Working as part of an on-site team performing penetration testing.
    • Remote penetration testing of customer networks and applications under guidance.
    • Performing scheduled and on-demand vulnerability scanning, including liaising with customer over results, and report contents.
    • Working as part of an on-site team performing penetration testing.

    What experience / skills do I need?

    • At least five GCSEs (or equivalent) at Grade C or above including Maths, English and either IT or Science.
    • Ideally 1-2 yrs pentesting experience. (possibly with previous technical experience).
    • Experience of Vulnerability scanning tools (Quays, Nessus), and knowledge of pen testing platforms (e.g. Backtrack/Kali, Nmap and Burpsuite).
    • Knowledge of OWASP Top 10, and web application penetration testing.
    • Professional/Business-like approach.
    • Good report writing skills, able to communicate clearly.
    • Working as part of a team, but capable of being self sufficient on small engagements.
    • Clear understanding of ethics, and rules of engagement/scope etc.

    **Please note - as this is a level 4 apprenticeship, we can't progress candidates forward if they hold any of the following qualifications: Undergraduate / Masters Degree, HND / HNC or Certificates of Higher Education.**

    Your Accelerated training programme

    Firebrand offers a unique Higher Level 4 IT Apprenticeship scheme. We provide the fastest award-winning industry training and certifications with on-going support - all with the ultimate goal of securing a long-term IT career.

    During your 12 month IT apprenticeship programme, Firebrand will provide residential training at our distraction-free training centre. Our method of accelerated training allows you to achieve industry-recognised certifications such as CompTIA, ITIL and Microsoft faster, giving you more time to put your new skills in to practice within a working environment. Firebrand will also provide you with a Mentor who will be supporting and assisting you with your development. By the end of your 12 month apprenticeship, in addition to having numerous industry recognized qualifications, a steady career with a supportive employer, you will also be recognised by the British Computer Society (BCS) for entry onto the register of IT Technicians, confirming SFIA level 3 professional competence.

    Future career prospects

    By working hard and demonstrating your ability, drive and commitment throughout your 24 month apprenticeship scheme, upon completion you will be offered a permanent contract ensuring you have further opportunities to continue growing within this exciting organisation.

    **This company is an equal opportunities employer who values diversity. They do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.**

    Benefits: Excellent development plan, long-term career prospects, great location, forward-thinking and friendly organisation.

    Qualifications: Must have GCSE/A-Level C or above in Maths, English, IT and Science and a passion for technology.

    Contact us for more details

    Location: London

    Salary: £326.00 per week

    Apply
    Apprentice Infrastructure Technician (position closed) — APP553

    We’re looking for an enthusiastic, creative apprentice who enjoys working as part of a team, is excited by technology and is keen to help others. The role involves supporting our tech team in schools, working alongside our web designer in our fabulous centre in Clapham and helping our computing teachers by ensuring our vast array of kit, from robots to 3D printers, is in full working order. If you are looking for a digital career, then come and join our award-winning and very friendly team.

    What you’ll be doing as an Apprentice Infrastructure Technician

    The role is varied. You could be working alongside one of our technicians in a school helping to resolve issues and ensure smooth running of the school system. On another day, you could be working up at the Festival Hall, supporting our computing teachers in running a day focusing on the use of virtual reality in the arts. You may find yourself deep inside the workings of one of our 3D printers trying to fix an issue, or it could be a day working with our web designer helping to create a site for teachers in the Middle East enabling them to share their skills and knowledge.

    Responsibilities:

    • To be an effective and engaged member of a highly motivated and successful team.
    • To be interested in and excited by technology
    • To be a keen learner - interested in acquiring new skills and learning new approaches
    • To be a good communicator - willing to speak with, help and inform our customers
    • To be an excellent time-keeper
    • To be a good team player - helping in the running of the organisation eg answering the phone, responding to queries, taking messages etc

    In return, we will support you in acquiring (or improving your) skills in the following areas:

    Technical:

    • Hardware Diagnostics
    • Software Troubleshooting/Support
    • Server Management
    • Network Understanding
    • Troubleshooting Methodology

    Web:

    • Webdesign
    • HTML/CSS
    • Javascript
    • Art/design layout

    What experience / skills do I need?

    • At least five GCSEs (or equivalent) at Grade C or above including Maths, English and either IT or Science.
    • Problem solving
    • logical thinking
    • Clear and professional communication skills
    • Attention to detail
    • Ability to use iniative
    • Willingness to learn

    Your Accelerated training programme

    Firebrand offers a unique Advanced Level 3 IT Apprenticeship scheme that provides award-winning industry training and certifications, valuable work experience and offers on-going support all with the ultimate goal of securing you a long-term career within the world of technology.

    During your 12 month IT apprenticeship programme, Firebrand will provide residential training at our distraction-free training centre. Our method of accelerated training allows you to achieve industry-recognised certifications such as CompTIA, ITIL and Microsoft faster, giving you more time to put your new skills in to practice within a working environment. Firebrand will also provide you with a Mentor who will be supporting and assisting you with your development. By the end of your 12 month apprenticeship, in addition to having numerous industry recognized qualifications, a steady career with a supportive employer, you will also be recognised by the British Computer Society (BCS) for entry onto the register of IT Technicians, confirming SFIA level 3 professional competence.

    Future career prospects

    By working hard and demonstrating your ability, drive and commitment throughout your 12 month apprenticeship scheme, upon completion you will have the opportunity for a permanent position.

    **This company is an equal opportunities employer who values diversity. They do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.**

    Benefits: Excellent development plan, long-term career prospects, great location, forward-thinking and friendly organisation.

    Qualifications: Must have GCSE/A-Level C or above in Maths, English, IT and Science and a passion for technology.

    Contact us for more details

    Location: London

    Salary: £200.00 per week

    Apply
    Customer Support Engineer (position closed) — APP552

    Do you want to accelerate your IT career? We’re looking for an aspiring IT-guru to join a growing team in Cambridge as an Apprentice Customer Support Engineer. As part of a Higher Level 3 IT Apprenticeship, you’ll gain hands-on experience, industry recognised Microsoft, SCRUM, ITIL qualifications all whilst earning a decent salary.

    What you'll be doing as a Customer Support Engineer:

    Your role is to work with the existing customer support team to service customer support requests and specific customer project related activities. You will also be provided with full training on a range of technologies and systems

    You will also have the following responsibilities

    • To assist the customer support team in servicing customer requests and specific customer project related activities.
    • Respond to requests for technical assistance by phone, email, electronically
    • Diagnose and resolve technical faults with hardware and software related issues
    • Log all help-desk interactions
    • Assign problems to correct resource
    • Morning checks
    • Remain up-to-date with technology and apprenticeship work

    What experience and skills do I need?

    • At least five GCSEs (or equivalent) at Grade C or above including Maths, English and either IT or Science.
    • Proven communication skills supported by experience within a customer focused environment
    • Solid technical knowledge gained (in particular programming / development / website / software / App) through either school/college, work experience, voluntary employment or self-taught
    • We are looking for a bright, intelligent person who is very willing to learn and develop.
    • Whilst a strong interest in technology paired with the ability to grasp technical concepts quickly and easily is important, our emphasis will be more on your personality, drive, and communication skills. You will need to balance many demands so being able to multi-task in a fun but intensive environment where issue prioritisation is a critical skill.
    • A positive, can-do attitude and the ability to integrate within the team in addition to using your initiative are essential
    • Full UK Driving licence would be a distinct advantage, but not essential.

    **Please note - as this is a level 4 apprenticeship, we can't progress candidates forward if they hold any of the following qualifications: Undergraduate / Masters Degree, HND / HNC or Certificates of Higher Education.**

    Your Accelerated training programme

    Firebrand offers a unique Advanced Level 3 IT Apprenticeship scheme that provides award-winning industry training and certifications, valuable work experience and offers on-going support all with the ultimate goal of securing you a long-term career within the world of technology.

    During your 12 month IT apprenticeship programme, Firebrand will provide residential training at our distraction-free training centre. Our method of accelerated training allows you to achieve industry-recognised certifications such as CompTIA, ITIL and Microsoft faster, giving you more time to put your new skills in to practice within a working environment. Firebrand will also provide you with a Mentor who will be supporting and assisting you with your development. By the end of your 12 month apprenticeship, in addition to having numerous industry recognized qualifications, a steady career with a supportive employer, you will also be recognised by the British Computer Society (BCS) for entry onto the register of IT Technicians, confirming SFIA level 3 professional competence.

    Future career prospects

    By working hard and demonstrating your ability, drive and commitment throughout your 12 month apprenticeship scheme, upon completion you will have the opportunity for a permanent position.

    **This company is an equal opportunities employer who values diversity. They do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.**

    Benefits: Excellent development plan, long-term career prospects, great location, forward-thinking and friendly organisation.

    Qualifications: Must have GCSE/A-Level C or above in Maths, English, IT and Science and a passion for technology.

    Contact us for more details

    Location: Cambridge

    Salary: £255 per week

    Apply
    Apprentice Software Developer Engineer (position closed) — APP551

    This is an exciting opportunity for a driven individual to accelerate their IT career as an Apprentice Software Developer Engineer for a Cambridge -based organisation. As part of a Higher Level 4 IT Apprenticeship, you’ll gain hands-on experience, industry recognised Microsoft, SCRUM, ITIL qualifications all whilst earning a decent salary.

    What you'll be doing as an Apprentice Software Developer Engineer:

    Your role is to work with the existing customer support team to service customer bespoke software application development requests. You will also assist with software prototype developments for call center, mobile apps, UI and front-ends. To support you in your new role, you will receive full training on a range of technologies and systems.

    You will also have the following responsibilities

    • Develop software to meet agreed requirements, code quality and timescales
    • Ensure that all process and system documentation is performed to a standard agreed with the Head of Licensing and Licensing Development Manager.
    • Attend and contribute at Project Meetings
    • Contributing to the production of innovative design against challenging user and performance requirements
    • To learn the technical languages most commonly used and demonstration your understanding and its practical application.
    • Contribute towards the Implementation of approved designs
    • Ensuring all code is fully unit tested and documented
    • Working with the companies adaptive development methodology to deliver systems that exceed customer expectations and achieve the highest quality
    • Reporting progress to the Team Lead/Mentor.

    What experience and skills do I need?

    • At least five GCSEs (or equivalent) at Grade C or above including Maths, English and either IT or Science.
    • Proven communication skills supported by experience within a customer focused environment
    • Solid technical knowledge gained (in particular programming / development / website / software / App) through either school/college, work experience, voluntary employment or self-taught
    • We are looking for a bright, intelligent person who is very willing to learn and develop.
    • Whilst a strong interest in technology paired with the ability to grasp technical concepts quickly and easily is important, our emphasis will be more on your personality, drive, and communication skills. You will need to balance many demands so being able to multi-task in a fun but intensive environment where issue prioritisation is a critical skill.
    • A positive, can-do attitude and the ability to integrate within the team in addition to using your initiative are essential
    • Full UK Driving licence would be a distinct advantage, but not essential.

    **Please note - as this is a level 4 apprenticeship, we can't progress candidates forward if they hold any of the following qualifications: Undergraduate / Masters Degree, HND / HNC or Certificates of Higher Education.**

    Your Accelerated training programme

    Firebrand offers a unique Higher Level 4 IT Apprenticeship scheme that provides award-winning industry training and certifications, valuable work experience and offers on-going support all with the ultimate goal of securing you a long-term career within the world of technology.

    During your 24 month IT apprenticeship programme, Firebrand will provide residential training at our distraction-free training centre. Our method of accelerated training allows you to achieve industry-recognised certifications such as CompTIA, ITIL and Microsoft faster, giving you more time to put your new skills in to practice within a working environment. Firebrand will also provide you with a Mentor who will be supporting and assisting you with your development. By the end of your 24 month apprenticeship, in addition to having numerous industry recognized qualifications, a steady career with a supportive employer, you will also be recognised by the British Computer Society (BCS) for entry onto the register of IT Technicians, confirming SFIA level 3 professional competence.

    Future career prospects

    By working hard and demonstrating your ability, drive and commitment throughout your 24 month apprenticeship scheme, upon completion you will have the opportunity for a permanent position.

    **This company is an equal opportunities employer who values diversity. They do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.**

    Benefits: Excellent development plan, long-term career prospects, great location, forward-thinking and friendly organisation.

    Qualifications: Must have GCSE/A-Level C or above in Maths, English, IT and Science and a passion for technology.

    Contact us for more details

    Location: Cambridge

    Salary: £225.00 per week

    Apply
    Apprentice Software Developer (position closed) — APP550

    We are seeking a confident and creative apprentice to work within our development & support team, providing IT support and on-going software development of the company’s existing business management software, website, android apps & web applications.

    As an Apprentice Software Developer reporting to the Senior Software Developer your job includes:

    • Support and assist the company’s Senior IT software developer.
    • Design, develop, test and issue updates to existing internal business management software systems, web sites and web applications etc.
    • Design, develop, test and issue new internal and external software, systems and applications etc.
    • Monitor & undertake key projects within a team.
    • Provide a high level of customer care.

    What experience and skills do I need?

    • You’ll need at least five GCSEs (or equivalent) at Grade C or above including Maths, English and either IT or Science.

    Qualified to Level 3 in IT software development, candidates should have practical knowledge and an appropriate level of experience with:

    • Detailed Knowledge of at least 2 of the following:
      • Asp.net
      • VB.net or C#
      • MS SQL Server 2008
      • Android
    • You might also have (but don’t need):
      • CSS
      • HTML
      • Java Script (jQuery)
      • PHP

    **Please note - as this is a level 4 apprenticeship, we can't progress candidates forward if they hold any of the following qualifications: Undergraduate / Masters Degree, HND / HNC or Certificates of Higher Education.**

    Your Accelerated training programme

    Firebrand offers a unique Higher Level 4 IT Apprenticeship scheme that provides award-winning industry training and certifications, valuable work experience and offers on-going support all with the ultimate goal of securing you a long-term career within the world of technology.

    During your 24 month IT apprenticeship programme, Firebrand will provide residential training at our distraction-free training centre. Our method of accelerated training allows you to achieve industry-recognised certifications such as CompTIA, ITIL and Microsoft faster, giving you more time to put your new skills in to practice within a working environment. Firebrand will also provide you with a Mentor who will be supporting and assisting you with your development. By the end of your 24 month apprenticeship, in addition to having numerous industry recognized qualifications, a steady career with a supportive employer, you will also be recognised by the British Computer Society (BCS) for entry onto the register of IT Technicians, confirming SFIA level 3 professional competence.

    Future career prospects

    By working hard and demonstrating your ability, drive and commitment throughout your 24 month apprenticeship scheme, upon completion you will have the opportunity for a permanent position.

    Benefits: Excellent development plan, long-term career prospects, great location, forward-thinking and friendly organisation.

    Qualifications: Must have GCSE/A-Level C or above in Maths, English, IT and Science and a passion for technology.

    Contact us for more details

    Location: Colchester

    Salary: £275 per week

    Apply
    1st/2nd line IT Support Engineer Apprentice (position closed) — APP549

    Working as a Network Engineer Apprentice, this is a great opportunity to earn money while you learn in a government funded apprenticeship. The successful candidate will complete a Level 4 Network Engineer Apprenticeship.

    What you'll be doing as a 1st/2nd Line IT Support Engineer

    1st Line Support (Weekly visits to three small schools in Lewisham)

    • To ensure each classroom’s IT is maintained and ready to be used. This includes projector maintenance, lamp/projector replacement, projector configuration, interactive whiteboard connectivity and audio.
    • Installation of new printers both in required rooms and on the server.
    • Maintenance of staff and student devices, both software and hardware.
    • Ensure new and existing accounts are working within the school’s local domain, management information system.
    • Maintain the school’s SharePoint environment and ensure all confirmed staff, student and parent accounts have access.
    • To install any locally required software, which has been tested and will not affect the performance of the device or have a negative impact of the network.
    • Be able to re-image any device using the school’s reimaging solution.
    • To act accordingly and respond quickly to any abuse to the IT infrastructure, reporting both to the company and the school contact.

    2nd line Support (Based in the Networks Operation Centre)

    • Maintain a thorough understanding of the basics behind the Internet and its workings (IP Routing, HTTP, VPN, Email Routing, etc.)
    • Configure and setup Cisco Firewalls and Security appliances for access to vital business applications
    • Design, setup and configure complex switching environments
    • Design, setup and configure complex wireless networking that supports open or secured access and the ability to support voice and video applications
    • Maintain a thorough understanding of Local Area Networking
    • Assist in the design of multi-server environments including IP address schemes, DNS, WINS, Ether-Channel (Bonding), etc.
    • Configuring and installing client and server network software for upgrading and maintaining network and telecommunication systems.
    • Managing assigned projects and program components to deliver services in accordance with established objectives.
    • Supervising the administration of systems and servers related network to ensure availability of services to authorized users.
    • Troubleshooting malfunctions of network hardware and software applications, telephones and security systems to resolve operational issues and restore services.
    • Any other duties as assigned by management

    What experience do I need?

    At least five GCSEs (or equivalent) at Grade C or above including Maths, English and either IT or Science.

    As this role is mobile, you'll need a full driver's license and your own car

    **Please note - as this is a level 4 apprenticeship, we can't progress candidates forward if they hold any of the following qualifications: Undergraduate / Master’s Degree, HND / HNC or Certificates of Higher Education.**

    Your Accelerated training programme

    Firebrand offers a unique Higher Level 4 IT Apprenticeship scheme that provides award-winning industry training and certifications, valuable work experience and offers on-going support all with the ultimate goal of securing you a long-term career within the world of technology.

    During your 24 month IT apprenticeship programme, Firebrand will provide residential training at our distraction-free training centre. Our method of accelerated training allows you to achieve industry-recognised certifications such as CompTIA, ITIL and Microsoft faster, giving you more time to put your new skills in to practice within a working environment. Firebrand will also provide you with a Mentor who will be supporting and assisting you with your development. By the end of your 24 month apprenticeship, in addition to having numerous industry recognized qualifications, a steady career with a supportive employer, you will also be recognised by the British Computer Society (BCS) for entry onto the register of IT Technicians, confirming SFIA level 3 professional competence.

    Future career prospects

    By working hard and demonstrating your ability, drive and commitment throughout your 24 month apprenticeship scheme, upon completion you will have the opportunity for a permanent position.

    Benefits: Excellent development plan, long-term career prospects, great location, forward-thinking and friendly organisation.

    Qualifications: Must have GCSE/A-Level C or above in Maths, English, IT and Science and a passion for technology.

    Contact us for more details

    Location: London

    Salary: £326.00 per week

    Apply
    Network Engineer Apprentice (position closed) — APP547

    Working as a Network Engineer Apprentice, this is a great opportunity to earn money while you learn in a government funded apprenticeship. The successful candidate will complete a Level 4 Network Engineer Apprenticeship.

    What you'll be doing

    A number of back office tasks such as PC, Server and network builds. You will also provide support to clients using our remote and network monitoring tools. Some of your everyday tasks include:

    • New PC setup and configuration
    • PC rebuild and basic troubleshooting
    • Logging customer issues on helpdesk system
    • Basic network troubleshooting for customers equipment
    • Updating customer documentation

    What experience do I need?

    At least five GCSEs (or equivalent) at Grade C or above including Maths, English and either IT or Science.

    Your Accelerated training programme

    Firebrand offers a unique Higher Level 4 IT Apprenticeship scheme that provides award-winning industry training and certifications, valuable work experience and offers on-going support all with the ultimate goal of securing you a long-term career within the world of technology.

    During your 24 month IT apprenticeship programme, Firebrand will provide residential training at our distraction-free training centre. Our method of accelerated training allows you to achieve industry-recognised certifications such as CompTIA, ITIL and Microsoft faster, giving you more time to put your new skills in to practice within a working environment. Firebrand will also provide you with a Mentor who will be supporting and assisting you with your development. By the end of your 24 month apprenticeship, in addition to having numerous industry recognized qualifications, a steady career with a supportive employer, you will also be recognised by the British Computer Society (BCS) for entry onto the register of IT Technicians, confirming SFIA level 3 professional competence.

    Future career prospects

    By working hard and demonstrating your ability, drive and commitment throughout your 24 month apprenticeship scheme, upon completion you will have the opportunity for a permanent position.

    Benefits: Excellent development plan, long-term career prospects, great location, forward-thinking and friendly organisation.

    Qualifications: Must have GCSE/A-Level C or above in Maths, English, IT and Science and a passion for technology.

    Contact us for more details

    Location: Milton Keynes

    Salary: £200 per week

    Apply
    Apprentice Infrastructure Support Technician (position closed) — APP542

    Working as a 1st and 2nd line IT and network support, this is a great opportunity to earn money while you learn in a government funded apprenticeship. The successful candidate will complete a Level 3 Infrastructure Technician Apprenticeship.

    What you'll be doing

    Offer support in a mixture of 1st and 2nd line IT and Network support for customers with opportunity for project work as you progress

    • Taking and managing calls from customers.
    • Managing helpdesk calls and maintaining call records
    • Diagnosing and resolving calls as well as ensuring issues are progressed through to resolution to the customer’s satisfaction.
    • Diagnosing and resolving hardware and software issues
    • Processing customer orders for services including phone and broadband links
    • Supporting, operating and upgrading internal systems as part of a team delivering a high level of service to customers.
    • Involves working to company standards and following policies and procedures where necessary to ensure compliance with company certifications.

    What experience do I need?

    At least five GCSEs (or equivalent) at Grade C or above including Maths, English and either IT or Science.

    Your Accelerated training programme

    Firebrand offers a unique Level 3 IT Apprenticeship scheme. We provide the fastest award-winning industry training and certifications with on-going support - all with the ultimate goal of securing a long-term IT career.

    During your one-year programme, Firebrand provides residential training at our distraction-free training centre. Our accelerated training means you'll achieve certifications with partners like CompTIA, ITIL and Microsoft faster, giving you more time to put your new skills into practice within a professional working environment. When you complete your programme, you'll have enough industry-recognised qualifications for a great career in IT. You'll be registered by the British Computer Society (BCS) to the Register of IT Technicians, confirming SFIA level 3 professional competence.

    Future career prospects

    By working hard and demonstrating your ability, drive and commitment throughout your 12 month apprenticeship scheme, upon completion you will have the opportunity for a permanent position.

    Benefits: Excellent development plan, long-term career prospects, great location, forward-thinking and friendly organisation.

    Qualifications: Must have GCSE/A-Level C or above in Maths, English, IT and Science and a passion for technology.

    Contact us for more details

    Location: Northampton

    Salary: £252.00 per week

    Apply
    Apprentice IT Technician (position closed) — APP541

    Working as a 1st line support help desk technician, this is a great opportunity to earn money while you learn in a government funded apprenticeship. The successful candidate will complete a Level 3 Infrastructure Technician Apprenticeship.

    What you'll be doing

    Acting as a 1st line support help desk technician

    • Raise and allocate problem tickets for our clients on any IT related issue using our online systems.
    • Answering Help Desk calls in an efficient and courteous manner helping, where possible, to resolve simple issues during the call.
    • Escalating tickets internally to other team members, as appropriate.
    • Handling the ticket queue, fixing issues where possible, otherwise escalating appropriately.
    • Identify and isolate technical issues and initiate action as appropriate.
    • Consult with technical colleagues to resolve complex IT problems and issues.
    • Represent the company in technical forums and projects.
    • Document and deploy technical processes and procedures.

    What experience do I need?

    At least five GCSEs (or equivalent) at Grade C or above including Maths and English.

    Your Accelerated training programme

    Firebrand offers a unique Level 3 IT Apprenticeship scheme. We provide the fastest award-winning industry training and certifications with on-going support - all with the ultimate goal of securing a long-term IT career.

    During your one-year programme, Firebrand provides residential training at our distraction-free training centre. Our accelerated training means you'll achieve certifications with partners like CompTIA, ITIL and Microsoft faster, giving you more time to put your new skills into practice within a professional working environment. When you complete your programme, you'll have enough industry-recognised qualifications for a great career in IT. You'll be registered by the British Computer Society (BCS) to the Register of IT Technicians, confirming SFIA level 3 professional competence.

    Future career prospects

    By working hard and demonstrating your ability, drive and commitment throughout your 12 month apprenticeship scheme, upon completion you will have the opportunity for a permanent position.

    Benefits: Excellent development plan, long-term career prospects, great location, forward-thinking and friendly organisation.

    Qualifications: Must have GCSE/A-Level C or above in Maths, English, IT and Science and a passion for technology.

    Contact us for more details

    Location: London

    Salary: £250.00 per week

    Apply
    Assistant Technical Apprentice (position closed) — APP540

    This is an exciting opportunity for a driven individual to develop their career working as an Apprentice Technician based in Cheshire. You’ll gain hands-on experience, industry recognised Microsoft, CompTIA and ITIL qualifications all whilst earning a proper salary of £12,100 per annum.

    What you'll be doing as an Assistant Technical Apprentice:

    • You will be working for a Borough Council, a Unitary authority covering the boroughs of Widnes and Runcorn. Within the ICT and Administrative Support Services Department.
    • Providing a professional, customer focused service to your customers, colleagues, business contacts and the general public which will promote a positive image of yourself, your division, and Halton Borough Council.
    • To record your attendance and work related tasks into the appropriate monitoring systems in an accurate and timely manner. Assess your own achievement against agreed targets and report progress so that resources can be managed effectively and efficiently and projects completed to schedule and within the allocated resources.
    • Under guidance, assist in elements of the procurement, installation and testing process, in order to ensure the quality of hardware and software support by the use of agreed ICT Services and Council standards, methodologies, procedures, documentation and policies.
    • Demonstrate a good working knowledge of your nominated technical skill areas and apply this knowledge to provide effective and efficient technical support services, as directed by your Principal Officer, or nominated deputy.
    • When required staff the Service Desk.
    • Maintain equipment and software inventories.
    • Provide technical and non-technical procedural documentation to an agreed standard and format.
    • Carry out personal development and training in order to gain a thorough knowledge of relevant ICT related trends and technologies to maintain effective Service Operation.
    • Assist in the management, development and support of the Council’s ICT infrastructure.
    • Carry out the analysis of hardware and software malfunctions and the specification and implementation of the changes necessary to correct them.
    • Provide advice and guidance to clients to enable them to use authorised hardware and software effectively.
    • Carry out the testing and implementation of enhancements to operational systems to satisfy client requirements.
    • Assist in the conformance and monitoring of Service Level Agreements relating to Service Operation
    • Assist in the evaluation and implementation of existing and emerging hardware and software tools and techniques to improve the efficiency of Service Operation. Assist in the evaluation, implementation and support of in-house and packaged software.
    • Assist in liaison with clients in order to identify their needs and propose technical solutions in line with industry standard technical and non-technical architectures.

    The above description sets out the main areas and duties of the post, but to maintain operational efficiency it may well be necessary to change these from time to time without varying the general character of the position.

    Technical Officers will be required to travel between user locations. It is a requirement of the post that certain duties may need to take place out of normal office hours.

    What experience do I need?

    You’ll need at least five GCSEs (or equivalent) at Grade C or above including Maths, English and either IT or Science.

    Therefore, you’ll have the following skills:

    • A keen and demonstrable interest in ICT
    • Excellent written and communication skills
    • A strong work ethic
    • A can-do attitude

    **Please note - as this is a level 3 apprenticeship, we can't progress candidates forward if they hold any of the following qualifications: Undergraduate / Masters Degree, HND / HNC or Certificates of Higher Education.**

    Your Apprenticeship programme

    Firebrand offers a unique Level 3 IT Apprenticeship scheme that provides award-winning industry training and certifications, valuable work experience and offers on-going support all with the ultimate goal of securing you a long-term career within the world of technology.

    During your 12 month IT apprenticeship programme, Firebrand will provide residential training at our distraction-free training centre. Our method of accelerated training allows you to achieve industry-recognised certifications such as CompTIA, ITIL and Microsoft faster, giving you more time to put your new skills in to practice within a working environment. Firebrand will also provide you with a Mentor who will be supporting and assisting you with your development. By the end of your 24 month apprenticeship, in addition to having numerous industry recognized qualifications, you will also be recognised by the British Computer Society (BCS) for entry onto the register of IT Technicians, confirming SFIA level 3 professional competence.

    What happens after my apprenticeship?

    In addition to gaining numerous industry qualifications throughout your apprenticeship, there is an opportunity for a motivated, mature and hardworking individual to forge a long-term career within an exciting and friendly organisation.

    Benefits: Excellent development plan, long-term career prospects, great location, forward-thinking and friendly organisation.

    Qualifications: Must have GCSE/A-Level C or above in Maths, English, IT and Science and a passion for technology.

    Contact us for more details

    Location: Cheshire

    Salary: £233.00 per week

    Apply
    Apprentice Software Developer (position closed) — APP539

    We are seeking a confident and creative apprentice to work within our development & support team, providing IT support and on-going software development of the company’s existing business management software, website, android apps & web applications.

    As an Apprentice Software Developer reporting to the Senior Software Developer your job includes:

    • Support and assist the company’s Senior IT software developer
    • Design, develop, test and issue updates to existing internal business management software systems, web sites and web applications etc.
    • Design, develop, test and issue new internal and external software, systems and applications etc.
    • Monitor & undertake key projects within a team.
    • Provide a high level of customer care.

    What experience and skills do I need?

    You’ll need at least five GCSEs (or equivalent) at Grade C or above including Maths, English and either IT or Science. Candidates should have practical knowledge and an appropriate level of experience, including:

    Detailed Knowledge of at least 2 of the following:

    • Asp.net
    • VB.net or C#
    • MS SQL Server 2008
    • Android

    You might also have (but don’t need):

    • CSS
    • HTML
    • Java Script (jQuery)
    • PHP

    **Please note - as this is a level 4 apprenticeship, we can't progress candidates forward if they hold any of the following qualifications: Undergraduate / Masters Degree, HND / HNC or Certificates of Higher Education.**

    Your Accelerated training programme

    Firebrand offers a unique Higher Level 4 IT Apprenticeship scheme. We provide the fastest award-winning industry training and certifications with on-going support - all with the ultimate goal of securing a long-term IT career.

    During your two-year programme, Firebrand provides residential training at our distraction-free training centre. Our accelerated training means you'll achieve training with partners like CompTIA, ITIL and Microsoft faster, giving you more time to put your new skills into practice within a professional working environment. When you complete your programme, you'll have enough industry-recognised qualifications for a great career in IT. You'll be registered by the British Computer Society (BCS) to the Register of IT Technicians, confirming SFIA level 3 professional competence.

    Future career prospects

    By working hard and demonstrating your ability, drive and commitment throughout your 24 month apprenticeship scheme, upon completion you will be offered a permanent contract ensuring you have further opportunities to continue growing within this exciting organisation.

    This company is an equal opportunities employer who values diversity. They do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

    Benefits: Excellent development plan, long-term career prospects, great location, forward-thinking and friendly organisation.

    Qualifications: Must have GCSE/A-Level C or above in Maths, English, IT and Science and a passion for technology.

    Contact us for more details

    Location: Colchester

    Salary: £275 per week

    Apply
    Field Service IT Support Engineer / Helpdesk Apprentice (position closed) — APP538

    An exciting and challenging opportunity to provide to provide 2nd line support on-site, remotely, via email and telephone. You need to be pro-active, able to use your own initiative, work under pressure and to deadlines with attention to detail.

    What you'll be doing as an Apprentice Software Developer:

    • Provide first line telephone support • Perform hardware and software maintenance at our office in Studley Green, High Wycombe • Conduct scheduled support visits to our small business, charity and education customers • Conduct emergency support visits to our small business, charity and education customers • Complete scheduled on-site system installations • Server and Networking tasks

    What experience and skills do I need?

    You’ll need at least five GCSEs (or equivalent) at Grade C or above including Maths, English and either IT or Science.

    Therefore, you’ll have the following skills:

    • Understands the basic principles of networking, protocols and associated technologies such as: OSI layer model, IP, TCP/IP, routing and switching, WANs, LANs)
    • Understands the causes and consequences of system failure including load balance and storage protocols and responds appropriately
    • Understands the architecture of a typical business IT system, including hardware, OS, server, virtualisation, middleware and applications
    • Understands security threats, firewalls and vulnerabilities
    • Understands the importance of service level agreements, standards and/or agreed response times and operates within these parameters
    • Understands and operates effectively in the business environment and responds to business issues related to network engineering
    • Understands the applied maths required to be a network engineer (e.g. algorithms, data, binary, probability and statistics)

    **Please note - as this is a level 4 apprenticeship, we can't progress candidates forward if they hold any of the following qualifications: Undergraduate / Masters Degree, HND / HNC or Certificates of Higher Education.**

    Your Accelerated training programme

    Firebrand offers a unique Higher Level 4 IT Apprenticeship scheme. We provide the fastest award-winning industry training and certifications with on-going support - all with the ultimate goal of securing a long-term IT career.

    During your two-year programme, Firebrand provides residential training at our distraction-free training centre. Our accelerated training means you'll achieve training with partners like CompTIA, ITIL and Microsoft faster, giving you more time to put your new skills into practice within a professional working environment. When you complete your programme, you'll have enough industry-recognised qualifications for a great career in IT. You'll be registered by the British Computer Society (BCS) to the Register of IT Technicians, confirming SFIA level 3 professional competence.

    Future career prospects

    By working hard and demonstrating your ability, drive and commitment throughout your 24 month apprenticeship scheme, upon completion you will be offered a permanent contract ensuring you have further opportunities to continue growing within this exciting organisation.

    This company is an equal opportunities employer who values diversity. They do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

    Benefits: Excellent development plan, long-term career prospects, great location, forward-thinking and friendly organisation.

    Qualifications: Must have GCSE/A-Level C or above in Maths, English, IT and Science and a passion for technology.

    Contact us for more details

    Location: High Wycombe

    Salary: £380.00 per week

    Apply
    Customer Technical Support (position closed) — APP537

    This is a brilliant opportunity for a driven individual to accelerate their IT career as an Apprentice Infrastructure Technician for a Coventry-based organisation. As part of a Level 3 IT Apprenticeship, you’ll gain hands-on experience; industry recognised Microsoft, CompTIA and ITIL qualifications all whilst earning a decent salary.

    Here's what you'll be doing as a Customer Technical Support:

    During your first 6-8 months as an Apprentice Customer Technical Support, your role will involve a lot of travel to gain the experience of the niche equipment allowing you to excel in your role. During this time, there will be a requirement got you to visit their parent company in Finland for up to 2 weeks at a time. You also will be given extensive manufacturer training and ongoing remote support as it is necessary for you to keep up to date with the latest technologies relating to your role.

    • Be able to install, service, test and calibrate all equipment manufactured at a customer’s premises on occasion
    • Maintain accurate records and essential management of stock
    • Become the UK in-house expert.
    • Keep up-to-date with current computer technology (hardware and software) as far as necessary and relevant for this function.
    • Remotely assist and guide equipment repair via phone support to the end-user.
    • Provide remote support via online access to the customer system for either end-user customers or distributor partners.
    • Be able to assist with spare part identification and helping customers through the ordering process.
    • Carry out customer training on equipment operation during installation when required.
    • Interpret computer aided design drawings for customer projects and installations.
    • Working as part of a team maintaining our ISO 9001 documentation.
    • Working with the Field Technical team on their internal Technical Knowledge bank.

    These duties may take place at the customer's premises, the service centre, or other locations as required strictly by the business needs.

    What experience and skills do I need?

    You’ll need at least five GCSEs (or equivalent) at Grade C or above including Maths, English and either IT or Science.

    Therefore, you’ll have the following skills:

    • A can-do attitude and a logical approach to problem solving
    • The ability to communicate at all levels within a customer's operation
    • Excellent time management skills whilst simultaneously achieving high level of quality and productivity
    • Show clear initiatives on expanding technical know-how in accordance with the product portfolio and business development
    • Apply logical thought processes to work through and solve problems
    • A good basic understanding of mechanical and pneumatic engineering
    • Ability to read and understand computer aided design drawings
    • A broad understanding of networking and connectivity
    • A high level of computer literacy

    **Please note - as this is a level 4 apprenticeship, we can't progress candidates forward if they hold any of the following qualifications: Undergraduate / Masters Degree, HND / HNC or Certificates of Higher Education.**

    Your Accelerated training programme

    Firebrand offers a unique Level 3 IT Apprenticeship scheme. We provide the fastest award-winning industry training and certifications with on-going support - all with the ultimate goal of securing a long-term IT career.

    During your one-year programme, Firebrand provides residential training at our distraction-free training centre. Our accelerated training means you'll achieve training with partners like CompTIA, ITIL and Microsoft faster, giving you more time to put your new skills into practice within a professional working environment. When you complete your programme, you'll have enough industry-recognised qualifications for a great career in IT. You'll be registered by the British Computer Society (BCS) to the Register of IT Technicians, confirming SFIA level 3 professional competence.

    Future career prospects

    By working hard and demonstrating your ability, drive and commitment throughout your 12 month apprenticeship scheme, upon completion you may be offered a permanent contract ensuring you have further opportunities to continue growing within this exciting organisation.

    This company is an equal opportunities employer who values diversity. They do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

    Benefits: Excellent development plan, long-term career prospects, great location, forward-thinking and friendly organisation.

    Qualifications: Must have GCSE/A-Level C or above in Maths, English, IT and Science and a passion for technology.

    Contact us for more details

    Location: Coventry

    Salary: £200.00 per week

    Apply
    Apprentice Software Developer (position closed) — APP536

    This is a brilliant opportunity for a driven individual to accelerate their IT career as an IT Support Apprentice for a Coventry-based organisation. As part of a Level 4 IT Apprenticeship, you’ll gain hands-on experience; industry recognised Microsoft, CompTIA and ITIL qualifications all whilst earning a decent salary.

    Here's what you'll be doing as an Apprentice Software Developer:

    • Be responsible for establishing the code libraries, approving code drops and code branches, and ensuring all work conforms to good software practice. This will include taking responsibility for applying the software quality management system to their work.
    • Undertake frontend and backend web development, and implementing application programme interfaces (APIs) for internal and external use. This will require working with technical architects, test managers, and dev ops colleagues in order to ensure the smooth transition from development to live.
    • Building a robust suite of automated test scripts to support a Continuous Development environment.
    • Deliver prototyping, proof of concept and agile alpha phases not specifically associated with the prime digital services of the organisations
    • Contribute to the development standards and good practices for technology development and associated documentation using best in class benchmarks from GDS and the private sector.
    • Through involvement in the wider development community, identify good practices that can be adopted and shared across the development team.
    • Ensure knowledge of tools and techniques is shared with the wider team, both developers and non-developers.
    • Deliver 2nd and 3rd line support for the effective operation of applications and platforms.
    • Support sprint demos and iteration show and tells.

    What experience and skills do I need?

    You’ll need at least five GCSEs (or equivalent) at Grade C or above including Maths, English and either IT or Science.

    **Please note - as this is a level 4 apprenticeship, we can't progress candidates forward if they hold any of the following qualifications: Undergraduate / Masters Degree, HND / HNC or Certificates of Higher Education.**

    Your Accelerated training programme

    Firebrand offers a unique Higher Level 4 IT Apprenticeship scheme. We provide the fastest award-winning industry training and certifications with on-going support - all with the ultimate goal of securing a long-term IT career.

    During your two-year programme, Firebrand provides residential training at our distraction-free training centre. Our accelerated training means you'll achieve training with partners like CompTIA, ITIL and Microsoft faster, giving you more time to put your new skills into practice within a professional working environment. When you complete your programme, you'll have enough industry-recognised qualifications for a great career in IT. You'll be registered by the British Computer Society (BCS) to the Register of IT Technicians, confirming SFIA level 3 professional competence.

    Future career prospects

    By working hard and demonstrating your ability, drive and commitment throughout your 24 month apprenticeship scheme, upon completion you may be offered a permanent contract ensuring you have further opportunities to continue growing within this exciting organisation.

    This company is an equal opportunities employer who values diversity. They do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

    Benefits: Excellent development plan, long-term career prospects, great location, forward-thinking and friendly organisation.

    Qualifications: Must have GCSE/A-Level C or above in Maths, English, IT and Science and a passion for technology.

    Contact us for more details

    Location: Coventry

    Salary: £278.00 per week

    Apply
    1st/2nd Line Support (position closed) — APP535

    This is a brilliant opportunity for a driven individual to accelerate their IT career as an IT Support Apprentice for a Central London-based organisation. As part of a Level 3 IT Apprenticeship, you’ll gain hands-on experience; industry recognised Microsoft, CompTIA and ITIL qualifications all whilst earning a decent salary.

    Here's what you'll be doing as a 1st/2nd Line Support:

    Monitor and act accordingly to the IT needs and requirements of staff and students and maintain, improve the teaching and learning.

    1st Line Support

    • To monitor and respond to all tickets which are logged via the helpdesk. Where needed escalate the tickets for further support.
    • To ensure each classroom’s IT is maintained and ready to be used. This includes projector maintenance, lamp/projector replacement, projector configuration, interactive whiteboard connectivity and audio.
    • Installation of new printers both in required rooms and on the server.
    • Maintenance of staff and student devices, both software and hardware.
    • Ensure new and existing accounts are working within the school’s local domain, management information system.
    • Maintain the school’s SharePoint environment and ensure all confirmed staff, student and parent accounts have access.
    • To install any locally required software, which has been tested and will not affect the performance of the device or have a negative impact of the network.
    • Be able to re-image any device using the school’s reimaging solution.
    • To act accordingly and respond quickly to any abuse to the IT infrastructure, reporting both to the company and the school contact.

    2nd line Support

    • Maintain a thorough understanding of the basics behind the Internet and its workings (IP Routing, HTTP, VPN, Email Routing, etc.)
    • Configure and setup Cisco Firewalls and Security appliances for access to vital business applications
    • Design, setup and configure complex switching environments
    • Design, setup and configure complex wireless networking that supports open or secured access and the ability to support voice and video applications
    • Maintain a thorough understanding of Local Area Networking
    • Assist in the design of multi-server environments including IP address schemes, DNS, WINS, Ether-Channel (Bonding), etc.
    • Configuring and installing client and server network software for upgrading and maintaining network and telecommunication systems.
    • Managing assigned projects and program components to deliver services in accordance with established objectives.
    • Supervising the administration of systems and servers related network to ensure availability of services to authorized users.
    • Troubleshooting malfunctions of network hardware and software applications, telephones and security systems to resolve operational issues and restore services.
    • Any other duties as assigned by management

    What experience and skills do I need?

    You’ll need at least five GCSEs (or equivalent) at Grade C or above including Maths, English and either IT or Science.

    **Please note - as this is a level 4 apprenticeship, we can't progress candidates forward if they hold any of the following qualifications: Undergraduate / Masters Degree, HND / HNC or Certificates of Higher Education.**

    Your Accelerated training programme

    Firebrand offers a unique Higher Level 4 IT Apprenticeship scheme. We provide the fastest award-winning industry training and certifications with on-going support - all with the ultimate goal of securing a long-term IT career.

    During your two-year programme, Firebrand provides residential training at our distraction-free training centre. Our accelerated training means you'll achieve training with partners like CompTIA, ITIL and Microsoft faster, giving you more time to put your new skills into practice within a professional working environment. When you complete your programme, you'll have enough industry-recognised qualifications for a great career in IT. You'll be registered by the British Computer Society (BCS) to the Register of IT Technicians, confirming SFIA level 3 professional competence.

    Future career prospects

    By working hard and demonstrating your ability, drive and commitment throughout your 24 month apprenticeship scheme, upon completion you may be offered a permanent contract ensuring you have further opportunities to continue growing within this exciting organisation.

    This company is an equal opportunities employer who values diversity. They do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

    Benefits: Excellent development plan, long-term career prospects, great location, forward-thinking and friendly organisation.

    Qualifications: Must have GCSE/A-Level C or above in Maths, English, IT and Science and a passion for technology.

    Contact us for more details

    Location: London

    Salary: £326.00 per week

    Apply
    Managed security services engineer (position closed) — APP534

    The role provides a fundamental part of our Managed Security Services (MSS) delivery team. The primary purpose of the Associate MSS Engineer position is to provide first class support to our customers and uphold the quality of the service delivered. This is a fantastic opportunity to be part of this companies’ exciting growth plans.

    As a Security Services Engineer, your role includes:

    • Own day-to-day responsibility for customers support issues and change requests
    • Deliver a service that customers praise and are truly able to call an extension of their security team / virtual security team
    • Inspire and support other team members (knowledge sharing / on job training)
    • Support and direct the growth of the service without losing our uniqueness
    • Support Pod Leads, Technical Operations Manager (TOM), Service Delivery Manager (SDM) and team members in improvement of the service

    What skills and experience do I need?

    You’ll need at least five GCSEs (or equivalent) at Grade C or above including Maths, English and either IT or Science. The successful candidate will also possess:

    • Good team skills showing ability to work on their own initiative and take appropriate courses of action/decision making.
    • Proven ability to keep up to date with technical developments and to adapt expertise accordingly.
    • Customer focused with the ability to communicate at all levels of management, well presented and technically authoritative

    **Please note - as this is a level 4 apprenticeship, we can't progress candidates forward if they hold any of the following qualifications: Undergraduate / Masters Degree, HND / HNC or Certificates of Higher Education.**

    Your Accelerated training programme

    Firebrand offers a unique fast track Level 4 IT Apprenticeship scheme. We provide the fastest award-winning industry training and certifications with on-going support - all with the ultimate goal of securing a long-term IT career.

    During your two-year programme, Firebrand provides residential training at our distraction-free training centre. Our accelerated training means you'll achieve certifications with partners like CompTIA, ITIL and Microsoft faster, giving you more time to put your new skills into practice within a professional working environment. When you complete your programme, you'll have enough industry-recognised qualifications for a great career in IT. You'll be registered by the British Computer Society (BCS) to the Register of IT Technicians, confirming SFIA level 3 professional competence.

    Future career prospects

    By working hard and demonstrating your ability, drive and commitment throughout your 24 month apprenticeship scheme, upon completion you will be offered a permanent contract ensuring you have further opportunities to continue growing within this exciting organisation.

    **This company is an equal opportunities employer who values diversity. They do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.**

    Benefits: Excellent development plan, long-term career prospects, great location, forward-thinking and friendly organisation.

    Qualifications: Must have GCSE/A-Level C or above in Maths, English, IT and Science and a passion for technology.

    Contact us for more details

    Location: London

    Salary: £326.00 per week

    Apply
    IT Support Apprentice (position closed) — APP533

    This is an exciting opportunity for a driven individual to accelerate their IT career as an IT Support Apprentice for a Leicester-based organisation. As part of a Level 3 IT Apprenticeship, you’ll gain hands-on experience; industry recognised Microsoft, CompTIA and ITIL qualifications all whilst earning a decent salary.

    As an IT Support Apprentice, your role includes:

    The successful candidate’s primary role will be to help and assist the Technical teams based both in Leicester and Chessington with both technical and administrative tasks:

    • Building and configuration of PC’s/Laptops
    • Liaising directly with clients as part of the technical helpdesk team
    • 1st Line Desktop/Server Support
    • Imaging of PC’s/Laptops
    • Configuring networking equipment
    • Monitoring of client backups
    • Log support issues as and when required
    • Creating documentation of internal and client environments
    • General administration tasks
    • Help with general business marketing tasks, such as sending out newsletters or mail shots (depending on the availability of time)

    What skills and experience do I need?

    You’ll need at least five GCSEs (or equivalent) at Grade C or above including Maths, English and either IT or Science. The successful candidate will also possess:

    • Have a high passion for IT and proven troubleshooting/break-fix of IT equipment (fixing/building computers, configuring routers)
    • Excellent communication skills as job involves contacting clients’ personnel including company executives, by email and by phone
    • Strong organisational and management skills
    • Have a good understanding of IT systems
    • Have excellent written English skills
    • Have good working knowledge of Microsoft Office products
    • Be able to communicate and articulate technical concepts to a non-technical audience
    • Be able to work independently and part of a team

    **Please note - as this is a level 3 apprenticeship, we can't progress candidates forward if they hold any of the following qualifications: Undergraduate / Masters Degree, HND / HNC or Certificates of Higher Education.**

    Your Accelerated training programme

    Firebrand offers a unique fast track Level 3 IT Apprenticeship scheme. We provide the fastest award-winning industry training and certifications with on-going support - all with the ultimate goal of securing a long-term IT career.

    During your one-year programme, Firebrand provides residential training at our distraction-free training centre. Our accelerated training means you'll achieve certifications with partners like CompTIA, ITIL and Microsoft faster, giving you more time to put your new skills into practice within a professional working environment. When you complete your programme, you'll have enough industry-recognised qualifications for a great career in IT. You'll be registered by the British Computer Society (BCS) to the Register of IT Technicians, confirming SFIA level 3 professional competence.

    Future career prospects

    By working hard and demonstrating your ability, drive and commitment throughout your 12 month apprenticeship scheme, upon completion you will be offered a permanent contract ensuring you have further opportunities to continue growing within this exciting organisation.

    **This company is an equal opportunities employer who values diversity. They do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.**

    Benefits: Excellent development plan, long-term career prospects, great location, forward-thinking and friendly organisation.

    Qualifications: Must have GCSE/A-Level C or above in Maths, English, IT and Science and a passion for technology.

    Contact us for more details

    Location: Leicester

    Salary: £200.00 per week

    Apply
    Apprentice Web Developer (position closed) — APP532

    Are you looking for an opportunity to join a progressive, exciting and fun place to work? Would you like to work for a leading and expanding organisation in an entry-level web developer position which offers fantastic prospects allowing you to progress and develop all whilst earning a good wage, good benefits and training towards a number of industry recognised qualifications? With no age restrictions, this opportunity is open to all who want to build and develop their career within web and software development.

    Benefits: BUPA, 23 days holiday per annum, plus birthday off, Staff loyalty bonus programme: Extra holidays after 3 years of service Paid for all-inclusive holiday after 5 + years of service.

    As an Apprentice Web Developer:

    • You will play a role in small web builds; both front & back end as a way of learning the skills required for more complex builds
    • you will be also be allowed to play a full part in the project lifecycle by doing support development & testing on larger projects
    • Rather than being thrown in at the deep end, you'll be given guidance with the support of the team behind you.As your skills develop, you will be given the opportunity to work on more advanced projects and high-profile brands.
    • Additional responsibilities include:
      • Development of small web projects (both front & backend)
      • Support development on larger websites
      • Testing on larger projects
      • Writing good quality code that adheres to team coding standards with an eye for detail of your work
      • Ensuring code is managed through version control and build system

    What skills and experience do I need?

    Your can-do attitude and passion for development is more important than practical experience, but we would expect a candidate to be able to demonstrate and show their commitment to their chosen career-path. Finally, some prior experience with any 3 of these is desirable:

    • HTML5
    • CSS3
    • .NET
    • PHP
    • SQL
    • GIT

    In addition to at least five GCSEs (or equivalent) at Grade C or above including Maths, English and either IT or Science and ideally A-levels or equivalent, we require a talented, enthusiastic Apprentice Web Developer to join an expanding team with the opportunity to work in both front end and back end development (C#).

    **Please note - as this is a level 4 apprenticeship, we can't progress candidates forward if they hold any of the following qualifications: Undergraduate / Masters Degree, HND / HNC or Certificates of Higher Education.**

    Your Accelerated training programme

    Firebrand offers a unique fast track Level 4 IT Apprenticeship scheme. We provide the fastest award-winning industry training and certifications with on-going support - all with the ultimate goal of securing a long-term IT career.

    During your two-year programme, Firebrand provides residential training at our distraction-free training centre. Our accelerated training means you'll achieve certifications with partners like CompTIA, ITIL and Microsoft faster, giving you more time to put your new skills into practice within a professional working environment. When you complete your programme, you'll have enough industry-recognised qualifications for a great career in IT. You'll be registered by the British Computer Society (BCS) to the Register of IT Technicians, confirming SFIA level 3 professional competence.

    Future career prospects

    By working hard and demonstrating your ability, drive and commitment throughout your 24 month apprenticeship scheme, upon completion you may have the opportunity for a permanent position.

    **This company is an equal opportunities employer who values diversity. They do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.**

    Benefits: Excellent development plan, long-term career prospects, great location, forward-thinking and friendly organisation.

    Qualifications: Must have GCSE/A-Level C or above in Maths, English, IT and Science and a passion for technology.

    Contact us for more details

    Location: Chester

    Salary: £250.00 per week

    Apply
    IT Support Network Engineer (position closed) — APP531

    As an IT Support Network Engineer, your job includes:

    • Supporting users with windows 7 & 10 in offices and field based conditions, using a variety of applications like MS office 13/16, Sharepoint 2013/16, Dynamics CRM, Acrobat and Autocad.
    • Networking will cover office based Ethernet, 3 & 4G, satellite comms and Microwave.
    • Mobile devices support including smart phones and tablets.
    • Printing support- assisting with field based printers and plotters, installation of device setting up drivers, basic maintenance.
    • Supporting the VOIP hosted phone system, that spans offices and home users.
    • Windows 2012/R2 Active Directory – Password resets, user creation, permissions changes.
    • Exchange 2013- create new mailbox, delegate permissions, change mailbox flow.
    • Options to grow into:
      • Taking on more of the Active Directory management and maintenance
      • Taking on more of the exchange server management, Capacity planning and maintenance.
      • Taking on more of the telecoms management and day to day deploying of telecoms solutions within the business.
      • Taking on the Office 365 management for both internal and external site use.

    What skills and experience do I need?

    • You’ll need at least five GCSEs (or equivalent) at Grade C or above including Maths, English and either IT or Science.
    • Candidates applying for this role will need to have previous relevant experience with a mature manner. Although candidates will have full support the role will require some lone working so you will need to be pro-active and motivated to work on your own.

    **Please note - as this is a level 4 apprenticeship, we can't progress candidates forward if they hold any of the following qualifications: Undergraduate / Masters Degree, HND / HNC or Certificates of Higher Education.**

    Your Accelerated training programme

    Firebrand offers a unique Level 4 IT Apprenticeship scheme. We provide the fastest award-winning industry training and certifications with on-going support - all with the ultimate goal of securing a long-term IT career.

    During your two-year programme, Firebrand provides residential training at our distraction-free training centre. Our accelerated training means you'll achieve certifications with partners like CompTIA, ITIL and Microsoft faster, giving you more time to put your new skills into practice within a professional working environment. When you complete your programme, you'll have enough industry-recognised qualifications for a great career in IT. You'll be registered by the British Computer Society (BCS) to the Register of IT Technicians, confirming SFIA level 3 professional competence.

    Future career prospects

    By working hard and demonstrating your ability, drive and commitment throughout your 24 month apprenticeship scheme, upon completion you may have the opportunity for a permanent position.

    **This company is an equal opportunities employer who values diversity. They do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.**

    Benefits: Excellent development plan, long-term career prospects, great location, forward-thinking and friendly organisation.

    Qualifications: Must have GCSE/A-Level C or above in Maths, English, IT and Science and a passion for technology.

    Contact us for more details

    Location: King's Lynn

    Salary: £423.00 per week

    Apply
    IT Infrastructure Apprentice (position closed) — APP530

    This is an exciting opportunity for a driven individual to develop their career working as an Infrastructure Apprentice for a reputable Manchester based organisation. As part of a Higher Level 4 IT Apprenticeship, you`ll gain hands-on experience, industry recognised Microsoft, CompTIA and ITIL qualifications all whilst earning.

    "Positive and progressive place to work and as such has been in the Sunday Times Best 100 Companies, 4 years in a row and have also received the Best Companies award for 5 years in a row"

    The employer has become one of the fastest growing businesses in the UK telecommunications market over the last few years and are now one of the four largest network carriers of voice minutes in the UK. They focus on developing communications solutions for business, voluntary and public sector. Due to continued growth and success, they are now looking to appoint an Infrastructure Apprentice.

    As an IT Infrastructure Apprentice, your role includes:

    • Provide first-line incident management for calls logged on the internal service desk systems.
    • To respond promptly, categorize and prioritise calls logged on the internal service desk system.
    • Execute first-line diagnosis and resolution of issues where possible and escalate issues internally to 2nd/3rd line support where appropriate
    • Liaise and communicate on a technical level with third party suppliers as and where required
    • To take ownership of user incidents and be pro-active when dealing with technical issues
    • To maintain a high degree of professional customer service for all support queries
    • To support users
    • Install additional hardware and software
    • Assist in other tasks not specifically related to the service desk such as rebuilding desktop and laptop systems
    • Monitoring housekeeping duties and ensuring systems and procedures are up to date.

    What experience do I need?

    You’ll possess a strong desire to learn paired with a commitment to develop yourself. You’ll ideally have experience within a customer focused environment showing that you’re happy and confident communicating with people at all levels. Additionally, you will possess:

    • At least five GCSEs (or equivalent) at Grade C or above including Maths, English and either IT or Science.
    • Solid technical knowledge gained through school/college, work experience, voluntary employment or self-taught
    • Demonstrable ability to solve problems through logical steps
    • Able to work to deadlines and under pressure
    • Good time keeping and adaptive to change

    Our company core values are: Honest, Enthusiastic, Approachable, Patient, Respectful, Dependable, Agile, Thorough, Consistent and Creative

    Your apprenticeship programme:

    Firebrand offers a unique Higher Level 4 IT Apprenticeship scheme that provides award-winning industry training and certifications, valuable work experience and offers on-going support all with the ultimate goal of securing you a long-term career within the world of technology.

    During your 24 month IT apprenticeship programme, Firebrand will provide residential training at our distraction-free training centre. Our method of accelerated training allows you to achieve industry-recognised certifications such as CompTIA, ITIL and Microsoft faster, giving you more time to put your new skills in to practice within a working environment. Firebrand will also provide you with a Mentor who will be supporting and assisting you with your development. By the end of your 24 month apprenticeship, in addition to having numerous industry recoginesed qualifications, a steady career with a supportive employer, you will also be recognised by the British Computer Society (BCS) for entry onto the register of IT Technicians, confirming SFIA level 3 professional competence.

    What happens after my apprenticeship?

    For apprentices who work hard throughout the course of your 12 month programme, should there be a permanent opportunity at the end of your apprenticeship, you will be offered the opportunity to further grow and develop within the business

    Benefits: Excellent development plan, long-term career prospects, great location, forward-thinking and friendly organisation.

    Qualifications: Must have GCSE/A-Level C or above in Maths, English, IT and Science and a passion for technology.

    Contact us for more details

    Location: Newbury

    Salary: £200.00 per week

    Apply
    IT Support Apprentice (position closed) — APP529

    We are looking to take on an IT Support Apprentice to join our talented and but growing support team. This is to assist with expanding our global client base. The role is in our London office to work closely with clients support and business integration requests.

    This is a role with a new company in a very exciting industry dealing directly with clients. You will be part of a small team exposed to all the challenges of a start-up venture. So if you genuinely want a real challenge where you will work very hard, learn a lot and build a brilliant career then apply.

    As an IT Support Apprentice, your job includes:

    • System support calls
    • On boarding of new clients
    • Setting up and loading funds
    • Visiting clients
    • Issue management
    • Batch job monitoring and issue resolution
    • Ad-hoc project work
    • Maintaining user documentation in line with product developments
    • Server and workstation deployment
    • Process documentation

    What skills and experience do I need?

    • At least five GCSEs (or equivalent) at Grade C or above including Maths, English and either IT or Science.
    • Good attention to detail, willingness to learn, good communications skills, drive, passion and determination.
    • Dedicated team player with a can-do attitude
    • Excellent communicator both verbally and in writing
    • To be able to work under pressure with attention to detail

    Your Accelerated training programme

    Firebrand offers a unique Level 3 IT Apprenticeship scheme. We provide the fastest award-winning industry training and certifications with on-going support - all with the ultimate goal of securing a long-term IT career.

    During your one-year programme, Firebrand provides residential training at our distraction-free training centre. Our accelerated training means you'll achieve certifications with partners like CompTIA, ITIL and Microsoft faster, giving you more time to put your new skills into practice within a professional working environment. When you complete your programme, you'll have enough industry-recognised qualifications for a great career in IT. You'll be registered by the British Computer Society (BCS) to the Register of IT Technicians, confirming SFIA level 3 professional competence.

    Future career prospects

    By working hard and demonstrating your ability, drive and commitment throughout your 12 month apprenticeship scheme, upon completion you may have the opportunity for a permanent position.

    Benefits: Excellent development plan, long-term career prospects, great location, forward-thinking and friendly organisation.

    Qualifications: Must have GCSE/A-Level C or above in Maths, English, IT and Science and a passion for technology.

    Contact us for more details

    Location: London

    Salary: £250.00 per week

    Apply
    Apprentice Systems Developer (position closed) — APP528

    The System Developer post is to assist with the Analysis design development testing and documentation of new software solutions. The post will work as part of the Systems Development Team. The post will work as directed and supported by the team recognising that the post is developmental in it's nature.

    As an Apprentice Systems Developer, your job includes:

    • To assist with the delivery of complex and detailed system developments and products on schedule and within agreed resources, ensuring that products are of high quality and good value to the business. This may include the on-going maintenance and development of business as usual products and services.
    • Work with Business Analysts to capture business requirements
    • Work with the Systems Development team to develop system/application designs for approval by the business
    • Work with System Development Team and/or external suppliers to develop solutions
    • Work with Development team and customers to test solutions and identify faults and resolutions
    • Work with System Development team to ensure that all systems/products are fully documented to a professional standard
    • To coach customers in the use of applications developed by the team
    • To work with BI customers and Senior BI Analysts to ensure that BI analytical tools are able to access
    • Participate in relevant meetings, providing development advice and support where requested

    What experience and skills do I need?

    • You’ll need at least five GCSEs (or equivalent) at Grade C or above including Maths, English and either IT or Science.
    • Strong level of interpersonal skills / social skills
    • Any exposure to agile would be an advantage but not essential, any previous experience with either full stack of Microsoft or open source but again this is a nice to have not essential. A good analytical way of thinking.

    **Please note - as this is a level 4 apprenticeship, we can't progress candidates forward if they hold any of the following qualifications: Undergraduate / Masters Degree, HND / HNC or Certificates of Higher Education.**

    Your Accelerated training programme

    Firebrand offers a unique Higher Level 4 IT Apprenticeship scheme. We provide the fastest award-winning industry training and certifications with on-going support - all with the ultimate goal of securing a long-term IT career.

    During your two-year programme, Firebrand provides residential training at our distraction-free training centre. Our accelerated training means you'll achieve training with partners like CompTIA, ITIL and Microsoft faster, giving you more time to put your new skills into practice within a professional working environment. When you complete your programme, you'll have enough industry-recognised qualifications for a great career in IT. You'll be registered by the British Computer Society (BCS) to the Register of IT Technicians, confirming SFIA level 3 professional competence.

    Future career prospects

    By working hard and demonstrating your ability, drive and commitment throughout your 24 month apprenticeship scheme, upon completion you will be offered a permanent contract ensuring you have further opportunities to continue growing within this exciting organisation.

    This company is an equal opportunities employer who values diversity. They do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

    Benefits: Excellent development plan, long-term career prospects, great location, forward-thinking and friendly organisation.

    Qualifications: Must have GCSE/A-Level C or above in Maths, English, IT and Science and a passion for technology.

    Contact us for more details

    Location: London

    Salary: £320.00 per week

    Apply
    Apprentice Dynamics CRM Consultant (position closed) — APP527

    For a driven individual, this is an excellent opportunity to develop your career working as an Apprentice Dynamics CRM Consultant for a London based Software Consultancy. As part of a Higher Level 4 IT Apprenticeship, you’ll gain hands-on experience, industry recognised Microsoft and ITIL qualifications all whilst earning.

    As an Apprentice Dynamics CRM Consultant, your job includes:

    • Learning our customers’ existing applications
    • Altering existing code or creating new solutions to fix our customers issues
    • Documenting all the work done
    • Exploring new technologies to see if there are better ways to solve problems
    • Working as part of a team with UK and overseas based developers
    • To work towards successfully completing the National Apprenticeship Level 4 — Software Developer
    • Working with the companies adaptive development methodology to deliver systems that exceed customer expectations and achieve the highest quality

    To support you in your role and assist with your development, you will receive:

    • Potential of performance related Bonuses
    • Company Laptop & Company Mobile Phone (If required)
    • Great office facilities: onsite restaurant & kitchen facilities, Gym and good transport links.

    What experience and skills do I need?

    • You’ll need at least five GCSEs (or equivalent) at Grade C or above including Maths, English and either IT or Science.
    • Developed a blog, mobile app, web application, website or be able to demonstrate your ability and passion within programming, development and design
    • Basic understanding to the stages of the software development lifecycle
    • With training, able to interpret and implement a given design, compliant with security and maintainability requirements

    **Please note - as this is a level 4 apprenticeship, we can't progress candidates forward if they hold any of the following qualifications: Undergraduate / Masters Degree, HND / HNC or Certificates of Higher Education.**

    Your Accelerated training programme

    Firebrand offers a unique Higher Level 4 IT Apprenticeship scheme. We provide the fastest award-winning industry training and certifications with on-going support - all with the ultimate goal of securing a long-term IT career.

    During your two-year programme, Firebrand provides residential training at our distraction-free training centre. Our accelerated training means you'll achieve training with partners like CompTIA, ITIL and Microsoft faster, giving you more time to put your new skills into practice within a professional working environment. When you complete your programme, you'll have enough industry-recognised qualifications for a great career in IT. You'll be registered by the British Computer Society (BCS) to the Register of IT Technicians, confirming SFIA level 3 professional competence.

    Future career prospects

    For the right candidate this role will provide a fantastic opportunity to learn not just technical skills but also gain valuable business experience, with a balance of client relationship and technical skills. Once the individual has completed their apprenticeship, we aim to keep the apprentice and enable them to grow with our business and becoming a key member.

    This company is an equal opportunities employer who values diversity. They do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

    Benefits: Excellent development plan, long-term career prospects, great location, forward-thinking and friendly organisation.

    Qualifications: Must have GCSE/A-Level C or above in Maths, English, IT and Science and a passion for technology.

    Contact us for more details

    Location: London

    Salary: £200.00 per week

    Apply
    IT Support Apprentice (position closed) — APP526

    Reporting to the team manager this is a fantastic opportunity for someone to not only develop themselves but to forge a career with a company that truly values their staff.

    As a IT Support Apprentice your job includes:

    Stakeholder Management:

    • Management of incidents and requests from stakeholders for business applications. This includes setting up new users across business application, updating application structures.
    • Ensure that stakeholders are updated timely (against SLA’s) regarding requests and incidents through to resolution.
    • Ensuring that steps taken are clearly documented to ensure best practice is adhered to.

    Quality and Assurance:

    • Ensuring that all processes have accompanying documentation (Visio process maps and work instructions).
    • Support Development team in functional and application testing and production acceptance testing.
    • Administer applications in line with agreed process e.g. all user requests have the correct level of authorisation.
    • Vendor Management

      • Liaising with business application vendors to resolve incidents.

      BSA Team Support:

      • Support the Business Applications team to ensure continuity for application users and to enable timely support application development

      What experience and skills do I need?

      • You’ll need at least five GCSEs (or equivalent) at Grade C or above including Maths, English and either IT or Science.
      • Excellent written and verbal communication skills
      • Keen and demonstrable interest in IT

      **Please note - as this is a level 3 apprenticeship, we can't progress candidates forward if they hold any of the following qualifications: Undergraduate / Masters Degree, HND / HNC or Certificates of Higher Education.**

      Your Accelerated training programme

      Firebrand offers a unique Level 3 IT Apprenticeship scheme. We provide the fastest award-winning industry training and certifications with on-going support - all with the ultimate goal of securing a long-term IT career.

      During your one-year programme, Firebrand provides residential training at our distraction-free training centre. Our accelerated training means you'll achieve training with partners like CompTIA, ITIL and Microsoft faster, giving you more time to put your new skills into practice within a professional working environment. When you complete your programme, you'll have enough industry-recognised qualifications for a great career in IT. You'll be registered by the British Computer Society (BCS) to the Register of IT Technicians, confirming SFIA level 3 professional competence.

      Future career prospects

      By working hard and demonstrating your ability, drive and commitment throughout your 12 month apprenticeship scheme, upon completion you may be offered a permanent contract ensuring you have further opportunities to continue growing within this exciting organisation.

      This company is an equal opportunities employer who values diversity. They do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

    Benefits: Excellent development plan, long-term career prospects, great location, forward-thinking and friendly organisation.

    Qualifications: Must have GCSE/A-Level C or above in Maths, English, IT and Science and a passion for technology.

    Contact us for more details

    Location: London

    Salary: £200.00 per week

    Apply
    IT Support Apprentice (position closed) — APP525

    Reporting to the team manager this is a fantastic opportunity for someone to not only develop themselves but to forge a career with a company that truly values their staff.

    As a IT Support Apprentice your job includes:

    Stakeholder Management:

    • Management of incidents and requests from stakeholders for business applications. This includes setting up new users across business application, updating application structures.
    • Ensure that stakeholders are updated timely (against SLA’s) regarding requests and incidents through to resolution.
    • Ensuring that steps taken are clearly documented to ensure best practice is adhered to.

    Quality and Assurance:

    • Ensuring that all processes have accompanying documentation (Visio process maps and work instructions).
    • Support Development team in functional and application testing and production acceptance testing.
    • Administer applications in line with agreed process e.g. all user requests have the correct level of authorisation.
    • Vendor Management

      • Liaising with business application vendors to resolve incidents.

      BSA Team Support:

      • Support the Business Applications team to ensure continuity for application users and to enable timely support application development

      What experience and skills do I need?

      • You’ll need at least five GCSEs (or equivalent) at Grade C or above including Maths, English and either IT or Science.
      • Excellent written and verbal communication skills
      • Keen and demonstrable interest in IT

      **Please note - as this is a level 3 apprenticeship, we can't progress candidates forward if they hold any of the following qualifications: Undergraduate / Masters Degree, HND / HNC or Certificates of Higher Education.**

      Your Accelerated training programme

      Firebrand offers a unique Level 3 IT Apprenticeship scheme. We provide the fastest award-winning industry training and certifications with on-going support - all with the ultimate goal of securing a long-term IT career.

      During your one-year programme, Firebrand provides residential training at our distraction-free training centre. Our accelerated training means you'll achieve training with partners like CompTIA, ITIL and Microsoft faster, giving you more time to put your new skills into practice within a professional working environment. When you complete your programme, you'll have enough industry-recognised qualifications for a great career in IT. You'll be registered by the British Computer Society (BCS) to the Register of IT Technicians, confirming SFIA level 3 professional competence.

      Future career prospects

      By working hard and demonstrating your ability, drive and commitment throughout your 12 month apprenticeship scheme, upon completion you may be offered a permanent contract ensuring you have further opportunities to continue growing within this exciting organisation.

      This company is an equal opportunities employer who values diversity. They do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

    Benefits: Excellent development plan, long-term career prospects, great location, forward-thinking and friendly organisation.

    Qualifications: Must have GCSE/A-Level C or above in Maths, English, IT and Science and a passion for technology.

    Contact us for more details

    Location: Manchester

    Salary: £200.00 per week

    Apply
    IT Network Infrastructure Apprentice (position closed) — APP524

    This is a rare opportunity to work for within the cutting edge IT department for this Ascot based company.

    Who you’ll work for

    This is a rare opportunity to work for within the cutting edge IT department for this Ascot based company. Reporting to the IT Systems Manager this is a unique opportunity to work with a growing company that are upbeat, driven and has amazing in-house technical expertise

    As a IT Network Infrastructure Apprentice your job includes:

    • Contributing to the design of new systems
    • Support of the internal network and VPNs
    • Supporting data gathering via SMB, FTP and SFTP
    • Troubleshooting of network issues
    • Providing 2nd level support to circa 20 users
    • Implementing and supporting network structures including patch panels, cabling and wireless routers
    • Logging all problems and system backups
    • The management of multiple servers
    • Keeping critical local engineering IT systems available to an agreed schedule, may involve limited weekend or out of hours work
    • Monitoring and troubleshooting of external network and platform suppliers such as IVRs, PSPs, external cloud based systems from suppliers
    • Support in the rollout of our new VoIP call centre system
    • Building, configuring troubleshooting and optimising servers for clients
    • Helping to build and configuring self-service touchscreens and kiosks and systems for sale
    • Writing and maintaining network documentation
    • Maintain, upgrade, monitor and manage local engineering IT services including (not limited to) infrastructure, file, application, and backup servers

    What experience and skills do I need?

    • You’ll need at least five GCSEs (or equivalent) at Grade C or above including Maths, English and either IT or Science.

    An understanding of

    • Windows Server 2012 R2
    • Windows 10
    • Windows 8
    • Windows 7
    • Exchange Server
    • Active Directory
    • HyperV,
    • Sophos Security Infrastructure
    • MS Office,
    • MS Outlook

    An understanding and previous experience of:

    • TCP/IP and the ability to proactively troubleshoot it is essential.# An Understanding of PC and server builds.
    • Structured cabling.
    • Firewalls, best practice, security, custom routing.
    • Experience with VOIP phone systems
    • Server infrastructure knowledge.
    • Working within a PCI:DSS compliant framework

    **Please note - as this is a level 4 apprenticeship, we can't progress candidates forward if they hold any of the following qualifications: Undergraduate / Masters Degree, HND / HNC or Certificates of Higher Education.**

    Your Accelerated training programme

    Firebrand offers a unique Higher Level 4 IT Apprenticeship scheme. We provide the fastest award-winning industry training and certifications with on-going support - all with the ultimate goal of securing a long-term IT career.

    During your two-year programme, Firebrand provides residential training at our distraction-free training centre. Our accelerated training means you'll achieve training with partners like CompTIA, ITIL and Microsoft faster, giving you more time to put your new skills into practice within a professional working environment. When you complete your programme, you'll have enough industry-recognised qualifications for a great career in IT. You'll be registered by the British Computer Society (BCS) to the Register of IT Technicians, confirming SFIA level 3 professional competence.

    Future career prospects

    By working hard and demonstrating your ability, drive and commitment throughout your 24 month apprenticeship scheme, upon completion you may be offered a permanent contract ensuring you have further opportunities to continue growing within this exciting organisation.

    This company is an equal opportunities employer who values diversity. They do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

    Benefits: Excellent development plan, long-term career prospects, great location, forward-thinking and friendly organisation.

    Qualifications: Must have GCSE/A-Level C or above in Maths, English, IT and Science and a passion for technology.

    Contact us for more details

    Location: Ascot

    Salary: £288 per week

    Apply
    Apprentice Software Developer (position closed) — APP523

    We are a dynamic Microsoft Cloud & Education Partner focused on helping small and medium sized organisations improve their operational effectiveness using cloud technologies.

    The role is a varied support role to the managing Director and Senior Developer with an emphasis on testing and supporting solutions. Eventually leading to developing and deploying change requests and then client solutions. The role will involve supervising other apprentices in due course.

    As an Apprentice Software Developer, your role includes:

  • Reporting initially to the Managing Director and to developers and project managers as needed. Will be responsible for supervising other apprentices in due course
  • Reporting initially to the Managing Director and to developers and project managers as needed
  • The work involves completing solution compliance tasks for clients within their Office365 environment, looking for anomalies and reporting as required
  • Acting as an assistant to a Project Manager in developing and deploying cloud bases business solutions
  • Testing client solutions in an end-use capacity
  • Assisting with general office and marketing tasks including managing the knowledge base, assisting with marketing events and monitoring end users satisfaction
  • Progressing to developing and deploying change requests and eventually client solutions.
  • What experience and skills do I need?

    • You’ll need at least five GCSEs (or equivalent) at Grade C or above including Maths, English and either IT or Science.

    **Please note - as this is a level 4 apprenticeship, we can't progress candidates forward if they hold any of the following qualifications: Undergraduate / Masters Degree, HND / HNC or Certificates of Higher Education.**

    Your Accelerated training programme

    Firebrand offers a unique Higher Level 4 IT Apprenticeship scheme. We provide the fastest award-winning industry training and certifications with on-going support - all with the ultimate goal of securing a long-term IT career.

    During your two-year programme, Firebrand provides residential training at our distraction-free training centre. Our accelerated training means you'll achieve training with partners like CompTIA, ITIL and Microsoft faster, giving you more time to put your new skills into practice within a professional working environment. When you complete your programme, you'll have enough industry-recognised qualifications for a great career in IT. You'll be registered by the British Computer Society (BCS) to the Register of IT Technicians, confirming SFIA level 3 professional competence.

    Future career prospects

    By working hard and demonstrating your ability, drive and commitment throughout your 24 month apprenticeship scheme, upon completion you may be offered a permanent contract ensuring you have further opportunities to continue growing within this exciting organisation.

    This company is an equal opportunities employer who values diversity. They do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

    Benefits: Excellent development plan, long-term career prospects, great location, forward-thinking and friendly organisation.

    Qualifications: Must have GCSE/A-Level C or above in Maths, English, IT and Science and a passion for technology.

    Contact us for more details

    Location: Brighton

    Salary: £250.00 per week

    Apply
    Apprentice IT Engineer (position closed) — APP522

    We are seeking a Network/IT Engineer Apprentice to work in our IT Team designing, installing & supporting local, wide & global area networks.

    The successful candidate will be part of a team designing, installing, maintaining and supporting computer software and hardware, whether commercial or marine, within and between organisations. He/she will be self-motivated, have a can do attitude, be a clear communicator and comfortable dealing with customers.

    Work will be based at our offices in Orpington, Kent although travel abroad will be required to install or support IT equipment on-board super yachts.

    As an Apprentice IT Engineer, your role includes:

    • analysing and resolving faults and performance issues;
    • managing email, anti-spam and virus protection;
    • setting up user accounts, permissions and passwords;
    • ensuring the most cost-effective and efficient use of servers;
    • ensuring that all IT equipment complies with industry standards;
    • providing training and technical support for users with varying levels of IT knowledge and competence;
    • working closely with other departments/organisations and collaborating with other IT staff;
    • planning and implementing future IT developments and undertaking project work;
    • promoting the Company’s best interests

    What experience and skills do I need?

    • You’ll need at least five GCSEs (or equivalent) at Grade C or above including Maths, English and either IT or Science.
    • Attention to detail
    • Good communication skills
    • Willingness to learn.

    **Please note - as this is a level 4 apprenticeship, we can't progress candidates forward if they hold any of the following qualifications: Undergraduate / Masters Degree, HND / HNC or Certificates of Higher Education.**

    Your Accelerated training programme

    Firebrand offers a unique Higher Level 4 IT Apprenticeship scheme. We provide the fastest award-winning industry training and certifications with on-going support - all with the ultimate goal of securing a long-term IT career.

    During your two-year programme, Firebrand provides residential training at our distraction-free training centre. Our accelerated training means you'll achieve training with partners like CompTIA, ITIL and Microsoft faster, giving you more time to put your new skills into practice within a professional working environment. When you complete your programme, you'll have enough industry-recognised qualifications for a great career in IT. You'll be registered by the British Computer Society (BCS) to the Register of IT Technicians, confirming SFIA level 3 professional competence.

    Future career prospects

    By working hard and demonstrating your ability, drive and commitment throughout your 24 month apprenticeship scheme, upon completion you may be offered a permanent contract ensuring you have further opportunities to continue growing within this exciting organisation.

    This company is an equal opportunities employer who values diversity. They do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

    Benefits: Excellent development plan, long-term career prospects, great location, forward-thinking and friendly organisation.

    Qualifications: Must have GCSE/A-Level C or above in Maths, English, IT and Science and a passion for technology.

    Contact us for more details

    Location: Orpington

    Salary: £250.00 per week

    Apply
    Apprentice Software Developer (position closed) — APP521

    We are seeking a .Net/PHP Apprentice Software Developer to join our team at our offices just east of Manchester.

    The ideal candidate will be a passionate .Net developer, experience of working with SQL and ASP.NET is desirable. The candidate will be expected to take responsibility and liaise with clients and external providers so must demonstrate strong communication skills, particularly in writing clear documentation. We are seeking someone with good all-round abilities, who can hit the ground running and work under minimal supervision.

    Day to day duties will include:

    • Developing software
    • Testing software
    • Documentation
    • Emails/Meetings/Calls
    • Assistance to existing software developers
    • Answering calls/replying to emails
    • Support of applications

    What experience and skills do I need?

    You’ll need at least five GCSEs (or equivalent) at Grade C or above including Maths, English and either IT or Science.

    Required skills

    • Ability to document tasks thoroughly and work to tight deadlines
    • Excellent communication skills
    • Excellent attention to detail
    • Problem-solving skills
    • Ability to use initiative
    • Willingness to learn
    • Mathematics and logic skills

    Desirable skills:

    • SQL Server
    • ASP .Net, C#, HTML, CSS, JQuery
    • PHP
    • JavaScript

    **Please note - as this is a level 4 apprenticeship, we can't progress candidates forward if they hold any of the following qualifications: Undergraduate / Masters Degree, HND / HNC or Certificates of Higher Education.**

    Your Accelerated training programme

    Firebrand offers a unique Higher Level 4 IT Apprenticeship scheme. We provide the fastest award-winning industry training and certifications with on-going support - all with the ultimate goal of securing a long-term IT career.

    During your two-year programme, Firebrand provides residential training at our distraction-free training centre. Our accelerated training means you'll achieve training with partners like CompTIA, ITIL and Microsoft faster, giving you more time to put your new skills into practice within a professional working environment. When you complete your programme, you'll have enough industry-recognised qualifications for a great career in IT. You'll be registered by the British Computer Society (BCS) to the Register of IT Technicians, confirming SFIA level 3 professional competence.

    Future career prospects

    By working hard and demonstrating your ability, drive and commitment throughout your 24 month apprenticeship scheme, upon completion you will be offered a permanent contract ensuring you have further opportunities to continue growing within this exciting organisation.

    This company is an equal opportunities employer who values diversity. They do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

    Benefits: Excellent development plan, long-term career prospects, great location, forward-thinking and friendly organisation.

    Qualifications: Must have GCSE/A-Level C or above in Maths, English, IT and Science and a passion for technology.

    Contact us for more details

    Location: High Peak

    Salary: £259.00 per week

    Apply
    Apprentice Service Desk Technician (position closed) — APP520

    Your role as an Service Desk Technician will be to carry out system analysis, design, programming and configuration tasks to ensure the successful delivery of the organisations information systems that meet business and user requirements. To contribute to the analysis of end user requirements and provide third line support, guidance and advice to end users, the Information Systems and Technology (IS&T) teams and technical projects.

    As an Apprentice Service Desk Technician, your job includes:

    • To update all relevant Service Desk systems in support of the Incident Management and Request Fulfilment processes (including asset inventories as required) ensuring that updates are accurate and in accordance with IS&T policies and standards.
    • To invoke third party support in accordance with established process and to assist and support third-party contractors in their work
    • To help identify and resolve underlying issues in accordance with the Problem Management process.
    • To provide support to other teams as appropriate in proactive activities such as system upgrades, driver and software installation and configurations.
    • To undertake established monitoring activities in accordance with the Event Management Process.
    • To provide technical advice and assistance to student and staff about the use of standard software and hardware products.
    • To promote and encourage the smooth transition of knowledge to and from the Service Desk Team, by working in partnership with other IS&T teams and project teams as directed by the Service Desk Manager.
    • To draft communications such as notices regarding downtime and publicity to be approved by the Service Desk Manager before being issued.
    • To create user manuals, frequently asked questions (FAQs) and technical support documentation for end users and IS&T colleagues, as directed by the Service Desk Manager, to capture knowledge and sharing information effectively.
    • To take part in the team meetings ensuring updates are timely and correct.

    What experience and skills do I need?

    You’ll need at least five GCSEs (or equivalent) at Grade C or above including Maths, English and either IT or Science. In addition, you will ideally, although not essential, have the following skills and attributes:

    • Knowledge of IT Service desk functions.
    • Experience of working in a fast moving department.
    • Working knowledge of incident management and request fulfilment processes.
    • Experience of delivering services in a demanding customer service environment.
    • Experience of working within a Higher Education establishment.Excellent interpersonal, verbal and written communication skills.
    • Proven problem solving skills.
    • Practical ability to diagnose software and hardware faults that are affecting service.
    • Be prepared to work in a rotating shift covering the Service Desk working hours.
    • Be prepared to travel to remote sites as required

    **Please note - as this is a level 3 apprenticeship, we can't progress candidates forward if they hold any of the following qualifications: Undergraduate / Masters Degree, HND / HNC or Certificates of Higher Education.**

    Your Accelerated training programme

    Firebrand offers a unique Higher Level 3 Infrastructure Technician Apprenticeship scheme. We provide the fastest award-winning industry training and certifications with on-going support - all with the ultimate goal of securing a long-term IT career.

    During your one-year programme, Firebrand provides residential training at our distraction-free training centre. Our accelerated training means you'll achieve training with partners like CompTIA, ITIL and Microsoft faster, giving you more time to put your new skills into practice within a professional working environment. When you complete your programme, you'll have enough industry-recognised qualifications for a great career in IT. You'll be registered by the British Computer Society (BCS) to the Register of IT Technicians, confirming SFIA level 3 professional competence.

    Future career prospects

    By working hard and demonstrating your ability, drive and commitment throughout your 12 month apprenticeship scheme, upon completion you will be offered a permanent contract ensuring you have further opportunities to continue growing within this exciting organisation.

    This company is an equal opportunities employer who values diversity. They do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

    Benefits: Excellent development plan, long-term career prospects, great location, forward-thinking and friendly organisation.

    Qualifications: Must have GCSE/A-Level C or above in Maths, English, IT and Science and a passion for technology.

    Contact us for more details

    Location: High Wycombe

    Salary: £248.00 per week

    Apply
    Apprentice Systems Developer (position closed) — APP519

    Your role as an Apprentice Systems Developer will be to carry out system analysis, design, programming and configuration tasks to ensure the successful delivery of the organisations information systems that meet business and user requirements. To contribute to the analysis of end user requirements and provide third line support, guidance and advice to end users, the Information Systems and Technology (IS&T) teams and technical projects.

    As an Apprentice Systems Developer, your job includes:

    • To assess and recommend appropriate solutions to fulfil business requirements with current or new applications that will ensure the highest standards of confidentiality, integrity and availability.
    • To undertake feasibility studies and to assist in the development of formal business cases for proposed information systems as a basis for decision making at a senior management level.
    • To carry out data transformation (extract, transform and load) tasks and to provide reports as required by undertaking the appropriate analysis in response to business requirements.
    • To provide technical advice, expertise and assistance to other teams and projects about the development and integration of information systems as directed by the Information Systems Architect.
    • To provide third line support for the information systems, troubleshooting problems as reported via the Service Desk, carrying out problem solving and configuration tasks to ensure the restoration of critical services.
    • To monitor information systems for underutilisation, process deficiency or software malfunction and provide recommendations for remedial actions.
    • To work with the Infrastructure and Information Systems Architects to operate a robust backup and recovery procedure for all information systems and data.
    • To develop and maintain documentation about the specification, design and build of information systems according to IS&T policies and standards.
    • To train IT Operations staff proactively on new information systems to ensure they can deliver first and second line support effectively to minimise the demand on the Infrastructure and Systems Team.
    • To work with the Information Systems Architect to develop and apply technical policies to ensure the secure use of information systems in support of the University’s business requirements.
    • To manage the technical delivery of approved small projects (e.g. information system enhancements) ensuring that the agreed objectives are delivered within the original project scope.
    • To provide expert advice and guidance to IS&T management teams in support of the IT strategic planning process and in support of technical change projects.
    • To keep the Information Systems Architect informed at all times of any performance issues, security concerns or future IT infrastructure system developments which may affect the University.
    • To invoke third party support in accordance with established processes and to assist and support third party contractors in their work.
    • To advise the Information Systems Architect of any matters concerning safety, software licencing, computer viruses or similar issues that require further action.
    • To ensure that that all information is managed securely in accordance with organisations policies and information related legislation.

    What experience and skills do I need?

    You’ll need at least five GCSEs (or equivalent) at Grade C or above including Maths, English and either IT or Science and ideally, a level 3 qualification such as a BTEC, Level 3 Apprenticeship or A-Levels. In addition, you will ideally, although not essential, have gained the following skills and attributes through education, work experience or self-taught:

    • Experience of working in a fast moving IT department.
    • Knowledge of web development and management tools and technologies.
    • Knowledge of designing, configuring, developing, programming and testing information systems using development technologies.
    • Knowledge of developing, programming and testing technical solutions using SQL or Oracle SQL.
    • Knowledge of developing and programming high quality technical solutions using programming languages.
    • Knowledge of developing and maintaining documentation for information systems and coding.
    • Know excellent interpersonal, verbal and written communication skills.
    • Strong team player with the ability to create strong relationships with other people.
    • Proven problem solving skills.
    • Ability to work under pressure and use their own initiative.
    • Ability to travel to remote sites as required

    **Please note - as this is a level 4 apprenticeship, we can't progress candidates forward if they hold any of the following qualifications: Undergraduate / Masters Degree, HND / HNC or Certificates of Higher Education.**

    Your Accelerated training programme

    Firebrand offers a unique Higher Level 4 Software Developer Apprenticeship scheme. We provide the fastest award-winning industry training and certifications with on-going support - all with the ultimate goal of securing a long-term IT career.

    During your two-year programme, Firebrand provides residential training at our distraction-free training centre. Our accelerated training means you'll achieve training with partners like CompTIA, ITIL and Microsoft faster, giving you more time to put your new skills into practice within a professional working environment. When you complete your programme, you'll have enough industry-recognised qualifications for a great career in IT. You'll be registered by the British Computer Society (BCS) to the Register of IT Technicians, confirming SFIA level 3 professional competence.

    Future career prospects

    By working hard and demonstrating your ability, drive and commitment throughout your 24 month apprenticeship scheme, upon completion you will be offered a permanent contract ensuring you have further opportunities to continue growing within this exciting organisation.

    This company is an equal opportunities employer who values diversity. They do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

    Benefits: Excellent development plan, long-term career prospects, great location, forward-thinking and friendly organisation.

    Qualifications: Must have GCSE/A-Level C or above in Maths, English, IT and Science and a passion for technology.

    Contact us for more details

    Location: High Wycombe

    Salary: £248.00 per week

    Apply
    Technical Supervisor (position closed) — APP518

    Reporting to the Service Delivery Director, we are looking for someone who has experience in technical implementation looking to move into a supervisor/planner role. This is a great opportunity for someone to further develop their skills and move forward within their career

    As a Technical Supervisor Apprentice, your job includes:

    • Time split roughly 50/50 between technical implementation and supervising/planning
    • Escalation point for technical support team for support issues
    • Implementing technical changes
    • Working on technical projects from the office
    • Assisting presales in preparing proposals for projects
    • Planning projects in conjunction with the senior project manager
    • Supervising projects throughout the lifecycle to make sure any issues are dealt with or flagged
    • Supervising the technical team to make sure processes are followed
    • Networking
    • Windows Server (inc. active directory, Exchange, IIS, etc.)
    • Office 365
    • VOIP
    • VMware
    • Linux web hosting

    What experience and skills do I need?

    You’ll need at least five GCSEs (or equivalent) at Grade C or above including Maths, English and either IT or Science.

    Therefore, you’ll have the following skills:

    • Natural leadership instinct, experience is not necessary and full mentoring will be given
    • Experience working within a similar IT helpdesk environment

    **Please note - as this is a level 4 apprenticeship, we can't progress candidates forward if they hold any of the following qualifications: Undergraduate / Masters Degree, HND / HNC or Certificates of Higher Education.**

    Your Accelerated training programme

    Firebrand offers a unique Higher Level 4 IT Apprenticeship scheme. We provide the fastest award-winning industry training and certifications with on-going support - all with the ultimate goal of securing a long-term IT career.

    During your two-year programme, Firebrand provides residential training at our distraction-free training centre. Our accelerated training means you'll achieve training with partners like CompTIA, ITIL and Microsoft faster, giving you more time to put your new skills into practice within a professional working environment. When you complete your programme, you'll have enough industry-recognised qualifications for a great career in IT. You'll be registered by the British Computer Society (BCS) to the Register of IT Technicians, confirming SFIA level 3 professional competence.

    Future career prospects

    By working hard and demonstrating your ability, drive and commitment throughout your 24 month apprenticeship scheme, upon completion you will be offered a permanent contract ensuring you have further opportunities to continue growing within this exciting organisation.

    This company is an equal opportunities employer who values diversity. They do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

    Benefits: Excellent development plan, long-term career prospects, great location, forward-thinking and friendly organisation.

    Qualifications: Must have GCSE/A-Level C or above in Maths, English, IT and Science and a passion for technology.

    Contact us for more details

    Location: Basildon

    Salary: £675.00 per week

    Apply
    Apprentice Web Developer (position closed) — APP517

    This is a great opportunity for anybody looking to start a career within software development. We offer training, qualifications, real life experience and the opportunity to earn while you learn.

    We are looking to recruit two Apprentice Software Developers (Web) to work in the IT Applications Team.

    As an Apprentice Web Developer, your role includes:

    • Supporting users of IT applications and software used within the Council.
    • Configuration management of 3rd party software and applications to implement business process and application changes.
    • Developing web based software and applications in accordance with the business
    • requirements of the Council.
    • Assist in the management of corporate data.
    • Assist with the deployment and testing of applications and software.
    • Produce technical and user support documentation.
    • To take reasonable care for the Health and Safety of yourself and other persons who may be affected by your actions, or omissions, at work.
    • Any other work required and as directed within the confines of the existing grading and post.
    • Supporting members of Applications Management team by undertaking basic software and applications development tasks.
    • Providing 1st line support to the users of Council IT applications and systems.
    • Involvement with database back-up and restore
    • Implementation of systems and software including configuration and testing
    • Contribute to the creation and maintenance of technical and user support information.
    • Assist with the production of reports

    What experience and skills do I need?

    You’ll need at least five GCSEs (or equivalent) at Grade C or above including Maths, English and either IT or Science.

    **Please note - as this is a level 4 apprenticeship, we can't progress candidates forward if they hold any of the following qualifications: Undergraduate / Masters Degree, HND / HNC or Certificates of Higher Education.**

    Your Accelerated training programme

    Firebrand offers a unique Higher Level 4 IT Apprenticeship scheme. We provide the fastest award-winning industry training and certifications with on-going support - all with the ultimate goal of securing a long-term IT career.

    During your two-year programme, Firebrand provides residential training at our distraction-free training centre. Our accelerated training means you'll achieve training with partners like CompTIA, ITIL and Microsoft faster, giving you more time to put your new skills into practice within a professional working environment. When you complete your programme, you'll have enough industry-recognised qualifications for a great career in IT. You'll be registered by the British Computer Society (BCS) to the Register of IT Technicians, confirming SFIA level 3 professional competence.

    Future career prospects

    By working hard and demonstrating your ability, drive and commitment throughout your 24 month apprenticeship scheme, upon completion you will be offered a permanent contract ensuring you have further opportunities to continue growing within this exciting organisation.

    This company is an equal opportunities employer who values diversity. They do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

    Benefits: Excellent development plan, long-term career prospects, great location, forward-thinking and friendly organisation.

    Qualifications: Must have GCSE/A-Level C or above in Maths, English, IT and Science and a passion for technology.

    Contact us for more details

    Location: Cromer

    Salary: £348.00 per week

    Apply
    IT Support Desk Apprentice (position closed) — APP516

    The key responsibilities of the role:

    • You will be reporting to the Technical Director of this IT support and Web Design Company.
    • Answer the telephone to clients
    • Dealing with email alerts from clients
    • Create and respond to support cases
    • Diagnosing and repair computer hardware
    • Attending customer sites
    • Troubleshoot networks on client sites (supervised)

    We are looking for an apprentice to join us as soon as possible. We will support you through your apprenticeship program and help you develop your career in a way that you never thought possible! We need an apprentice who has at least the following skills…

    • Passion for IT
    • Passion for your career development
    • Telephone skills for Remote Support
    • We want to give you the best start to your IT career so please apply today.

    What experience and skills do I need?

    You’ll need at least five GCSEs (or equivalent) at Grade C or above including Maths, English and either IT or Science.

    **Please note - as this is a level 4 apprenticeship, we can't progress candidates forward if they hold any of the following qualifications: Undergraduate / Master’s Degree, HND / HNC or Certificates of Higher Education.**

    Your Accelerated training programme

    Firebrand offers a unique Higher Level 4 IT Apprenticeship scheme. We provide the fastest award-winning industry training and certifications with on-going support - all with the ultimate goal of securing a long-term IT career.

    During your two-year programme, Firebrand provides residential training at our distraction-free training centre. Our accelerated training means you'll achieve training with partners like CompTIA, ITIL and Microsoft faster, giving you more time to put your new skills into practice within a professional working environment. When you complete your programme, you'll have enough industry-recognised qualifications for a great career in IT. You'll be registered by the British Computer Society (BCS) to the Register of IT Technicians, confirming SFIA level 3 professional competence.

    Future career prospects

    By working hard and demonstrating your ability, drive and commitment throughout your 24 month apprenticeship scheme, upon completion you will be offered a permanent contract ensuring you have further opportunities to continue growing within this exciting organisation.

    This company is an equal opportunities employer who values diversity. They do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

    Benefits: Excellent development plan, long-term career prospects, great location, forward-thinking and friendly organisation.

    Qualifications: Must have GCSE/A-Level C or above in Maths, English, IT and Science and a passion for technology.

    Contact us for more details

    Location: Buckinghamshire

    Salary: £230.00 per week

    Apply
    Apprentice First Line Helpdesk Technician (position closed) — APP515

    This is an exciting opportunity for a driven individual to develop your career working as an Apprentice 1st Line Helpdesk Technician for an East Sussex based IT Specialist. As part of a Level 3 IT Apprenticeship, you’ll gain hands-on experience, industry recognised Microsoft, CompTIA and ITIL qualifications all whilst earning.

    Who will I work for, and what will I do?

    Located in Newhaven, East Sussex, the employer is an IT support company providing proactive IT support for SMB’s within the South East of England. Their customers range from 1 – 100 users and they provide support for; Desktops, Servers, VoIP, Printers, WANs, LANs, Firewall, switches. Due to continued growth, they are now looking to grow their team and appoint an Apprentice IT Support Technician.

    Your core responsibilities as an Apprentice IT Support Technician will include:

    • Technical support at the network level: WAN and LAN connectivity, routers, firewalls, and security
    • Support of disaster recovery solutions
    • IT Support relating to technical issues involving Microsoft’s core business applications and operating systems
    • Monitor the remote monitoring and management system alerts and notifications, and respond accordingly through service tickets
    • System documentation maintenance and review
    • Communication with customers as required: keeping them informed of incident progress, notifying them of impending changes or agreed outages
    • Office based support position with some field work (initially accompanied by senior engineer)

    What experience do I need?

    You will possess a flexible attitude, the ability to perform under pressure and demonstrate a commitment to quality as well as a thorough approach to work. You will have a passion for technology and a basic understanding of networking principals, protocols and associated technologies such as: OSI layer model, IP, TCP/IP, routing and switching, WANs, LANs)

    Finally, you will have:

    At least five GCSEs (or equivalent) at Grade C or above including Maths, English and either IT or Science. What happens after my apprenticeship?

    What training will I receive?

    Firebrand offers a unique Higher Level 3 IT Apprenticeship scheme that provides award-winning industry training and certifications, valuable work experience and offers on-going support all with the ultimate goal of securing you a long-term career within the world of technology.

    During your 12 month IT apprenticeship programme, Firebrand will provide residential training at our distraction-free training centre. Our method of accelerated training allows you to achieve industry-recognised certifications such as CompTIA, ITIL and Microsoft faster, giving you more time to put your new skills in to practice within a working environment. Firebrand will also provide you with a Mentor who will be supporting and assisting you with your development. By the end of your 12 month apprenticeship, in addition to having numerous industry recognised qualifications, a steady career with a supportive employer, you will also be recognised by the British Computer Society (BCS) for entry onto the register of IT Technicians, confirming SFIA level 3 professional competence.

    Future prospects

    Throughout the course of your apprenticeship, you will receive opportunities for overtime on large installs, team building events held throughout the year (Go-karting etc…). Once you’ve completed your apprenticeship and demonstrated your commitment, drive and ability, you will be giving the opportunity to apply for a 1st/2nd line Helpdesk Technician within this rapidly expanding organisation.

    Benefits: Excellent development plan, long-term career prospects, great location, forward-thinking and friendly organisation.

    Qualifications: Must have GCSE/A-Level C or above in Maths, English, IT and Science and a passion for technology.

    Contact us for more details

    Location: Newhaven

    Salary: £200.00 per week

    Apply
    Software Developer Apprentice (position closed) — APP514

    Reporting to the IT Manager, a fantastic opportunity has arisen in High Wycombe for a Software Developer Apprentice!

    Duties will include:

    • Developing websites
    • Programming in various languages
    • Coding
    • Using Linux operating systems
    • Working with Windows

    What experience and skills do I need?

    You’ll need at least five GCSEs (or equivalent) at Grade C or above including Maths, English and either IT or Science.

  • Experience with the Linux operating system would be an advantage.
  • Some knowedge of programming in any language would also be an advantage.

    **Please note - as this is a level 4 apprenticeship, we can't progress candidates forward if they hold any of the following qualifications: Undergraduate / Masters Degree, HND / HNC or Certificates of Higher Education.**

    Your Accelerated training programme

    Firebrand offers a unique Higher Level 4 IT Apprenticeship scheme. We provide the fastest award-winning industry training and certifications with on-going support - all with the ultimate goal of securing a long-term IT career.

    During your two-year programme, Firebrand provides residential training at our distraction-free training centre. Our accelerated training means you'll achieve training with partners like CompTIA, ITIL and Microsoft faster, giving you more time to put your new skills into practice within a professional working environment. When you complete your programme, you'll have enough industry-recognised qualifications for a great career in IT. You'll be registered by the British Computer Society (BCS) to the Register of IT Technicians, confirming SFIA level 3 professional competence.

    Future career prospects

    By working hard and demonstrating your ability, drive and commitment throughout your 24 month apprenticeship scheme, upon completion you will be offered a permanent contract ensuring you have further opportunities to continue growing within this exciting organisation.

    This company is an equal opportunities employer who values diversity. They do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

  • Benefits: Excellent development plan, long-term career prospects, great location, forward-thinking and friendly organisation.

    Qualifications: Must have GCSE/A-Level C or above in Maths, English, IT and Science and a passion for technology.

    Contact us for more details

    Location: High Wycombe

    Salary: £200.00 per week

    Apply
    Project and Support Technician Apprentice (position closed) — APP513

    A fantastic opportunity to work with an IT Support and maintenance company based in the heart of Hoxton.

    Working as part of a three person support team responsible to the Operations Director you will help to provide both remote and onsite user support and system troubleshooting.

    As a Project & Support Technician Apprentice, your job includes:

    • Handling customer calls and emails
    • Entering details into the ticketing system
    • Monitoring progress on support issues and keeping customers informed as to progress
    • Monitoring success/failure on backups and other scheduled tasks
    • Basic troubleshooting and client support, such as password change requests.
    • Working with the support team to prepare onsite work schedules
    • Onsite network mapping and equipment inventory
    • Onsite guided troubleshooting
    • Onsite guided installation
    • Report preparation

    What experience and skills do I need?

    You’ll need at least five GCSEs (or equivalent) at Grade C or above including Maths, English and either IT or Science.

    Therefore, you’ll have the following skills:

    • Experience working within a busy helpdesk environment
    • Ability to think fast and work smart

    **Please note - as this is a level 4 apprenticeship, we can't progress candidates forward if they hold any of the following qualifications: Undergraduate / Masters Degree, HND / HNC or Certificates of Higher Education.**

    Your Accelerated training programme

    Firebrand offers a unique Higher Level 4 IT Apprenticeship scheme. We provide the fastest award-winning industry training and certifications with on-going support - all with the ultimate goal of securing a long-term IT career.

    During your two-year programme, Firebrand provides residential training at our distraction-free training centre. Our accelerated training means you'll achieve training with partners like CompTIA, ITIL and Microsoft faster, giving you more time to put your new skills into practice within a professional working environment. When you complete your programme, you'll have enough industry-recognised qualifications for a great career in IT. You'll be registered by the British Computer Society (BCS) to the Register of IT Technicians, confirming SFIA level 3 professional competence.

    Future career prospects

    By working hard and demonstrating your ability, drive and commitment throughout your 24 month apprenticeship scheme, upon completion you will be offered a permanent contract ensuring you have further opportunities to continue growing within this exciting organisation.

    This company is an equal opportunities employer who values diversity. They do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

    Benefits: Excellent development plan, long-term career prospects, great location, forward-thinking and friendly organisation.

    Qualifications: Must have GCSE/A-Level C or above in Maths, English, IT and Science and a passion for technology.

    Contact us for more details

    Location: London

    Salary: £288.00 per week

    Apply
    Apprentice Cloud Operations Engineer (position closed) — APP512

    Are you someone that wants to help, design, manage and support our cloud infrastructure?, This role comes with a particular focus on Linux system administration and Amazon Web Services (AWS) support tasks. This is a technical entry-level engineer role for a pathway into a career in this space.

    Who you’ll work for

    Reporting to the Cloud Operations Manager this is a fantastic opportunity for someone to really develop their career in this exciting company.

    As a Apprentice Cloud Operations Engineer, your job includes:

    • Maintaining the security of the AWS hosted infrastructure by proactively monitoring logs, collecting metrics and assisting in the management of the AWS firewall
    • Monitoring performance of the whole AWS application and server estate, with a focus on Linux based servers (NginX/Apache/MySQL) and Windows servers
    • Assist with maintaining server and database backup routines, ensuring regular backups complete successfully. Carry out disaster recovery testing and planning
    • Monitor patch status of the Linux and Windows servers and assist with deployment to test and live servers
    • Troubleshoot server and infrastructure issues, working closely with colleagues to resolve issues quickly and safely
    • Build and provision new servers, as required by the business
    • Provide server infrastructure support to a team of developers
    • Continually develop own capabilities as a Linux and Windows SysAdmin
    • Develop into a respected source of knowledge and experience for all things Linux, Windows and AWS

    What experience and skills do I need?

    You’ll need at least five GCSEs (or equivalent) at Grade C or above including Maths, English and either IT or Science.

    **Please note - as this is alevel 4 apprenticeship, we can't progress candidates forward if they hold any of the following qualifications: Undergraduate / Masters Degree, HND / HNC or Certificates of Higher Education.**

    Your Accelerated training programme

    Firebrand offers a unique Higher Level 4 IT Apprenticeship scheme. We provide the fastest award-winning industry training and certifications with on-going support - all with the ultimate goal of securing a long-term IT career.

    During your two-year programme, Firebrand provides residential training at our distraction-free training centre. Our accelerated training means you'll achieve training with partners like CompTIA, ITIL and Microsoft faster, giving you more time to put your new skills into practice within a professional working environment. When you complete your programme, you'll have enough industry-recognised qualifications for a great career in IT. You'll be registered by the British Computer Society (BCS) to the Register of IT Technicians, confirming SFIA level 3 professional competence.

    Future career prospects

    By working hard and demonstrating your ability, drive and commitment throughout your 24 month apprenticeship scheme, upon completion you will be offered a permanent contract ensuring you have further opportunities to continue growing within this exciting organisation.

    This company is an equal opportunities employer who values diversity. They do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

    Benefits: Excellent development plan, long-term career prospects, great location, forward-thinking and friendly organisation.

    Qualifications: Must have GCSE/A-Level C or above in Maths, English, IT and Science and a passion for technology.

    Contact us for more details

    Location: Bedford

    Salary: £240.00 per week

    Apply
    IT Desktop Support Apprentice (Infrastructure Technician) (position closed) — APP511

    Who you’ll work for

    This position is for an enthusiastic IT Desktop Support and Network Infrastructure Technical Apprentice. This is a great opportunity to work for a growing organisation and to develop your future career.

    You will be expected to log support issues, document system changes and provide 1st/2nd Line IT Support across the organisation in a variety of areas from CCTV installations to user Desktop Applications and Operating System Support. The role includes monitoring systems, schedule tasks such as backups and software updates, and remote desktop and server support. You will be expected to liaise with and work along side the IT Manager. There are times when the IT Manager is unavailable when you will be expected to organise your own time and respond to or escalate support requests.

    As an IT Support Apprentice:

    You will be expected to log support issues, document system changes and provide 1st/2nd Line IT Support across the organisation in a variety of areas from CCTV installations to user Desktop Applications and Operating System Support. The role includes monitoring systems, schedule tasks such as backups and software updates, and remote desktop and server support. You will be expected to liaise with and work along side the IT Manager. There are times when the IT Manager is unavailable when you will be expected to organise your own time and respond to or escalate support requests.

    You'll also be responsible for the following:

    • Be able to Build a PC and carry out computer maintenance tasks.
    • Know how to troubleshoot technical faults relating hardware/software and provide 1st / 2nd Line Hardware / Software Support.
    • Be able to troubleshoot Windows Operating Systems (7-10).
    • Have a good understanding of Microsoft Office Applications.
    • Be able to work within an SLA orientated environment.
    • To examine IT systems for potential threats to its security and integrity.
    • Provide technical support at the network level for Wifi, WAN/LAN connectivity, routers, firewalls, and security.
    • Be able to configure basic remote access through VPN services.
    • Have a good understanding and practical knowledge of Active Directory and Windows 2012 core components such as administering a File Server, DHCP, DNS etc.
    • Make recommendations concerning software or system quality

    What experience and skills do I need?

    You’ll need at least five GCSEs (or equivalent) at Grade C or above including Maths, English and either IT or Science.

    Therefore, you’ll have the following skills:

    • Working knowledge of Microsoft Office Applications.
    • Have a passion for IT and good IT Skills at Level 2 (GCSE level) or above.
    • Willing to travel occasionally to provide onsite support at other offices. Whilst travel outside of Bedfordshire would be infrequent, holding a full driving license or having a desire to obtain a driving license would be an advantage.

    **Please note - as this is a level 3 apprenticeship, we can't progress candidates forward if they hold any of the following qualifications: Undergraduate / Masters Degree, HND / HNC or Certificates of Higher Education.**

    Your Accelerated training programme

    Firebrand offers a unique Level 3 IT Apprenticeship scheme. We provide the fastest award-winning industry training and certifications with on-going support - all with the ultimate goal of securing a long-term IT career.

    During your one-year programme, Firebrand provides residential training at our distraction-free training centre. Our accelerated training means you'll achieve training with partners like CompTIA, ITIL and Microsoft faster, giving you more time to put your new skills into practice within a professional working environment. When you complete your programme, you'll have enough industry-recognised qualifications for a great career in IT. You'll be registered by the British Computer Society (BCS) to the Register of IT Technicians, confirming SFIA level 3 professional competence.

    Future career prospects

    By working hard and demonstrating your ability, drive and commitment throughout your 12 month apprenticeship scheme, upon completion you will be offered a permanent contract ensuring you have further opportunities to continue growing within this exciting organisation.

    This company is an equal opportunities employer who values diversity. They do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

    Benefits: Excellent development plan, long-term career prospects, great location, forward-thinking and friendly organisation.

    Qualifications: Must have GCSE/A-Level C or above in Maths, English, IT and Science and a passion for technology.

    Contact us for more details

    Location: Bedford

    Salary: £200.00 per week

    Apply
    IT Support Apprentice (position closed) — APP510

    Who you’ll work for

    Reporting to the Service Delivery Manager you will be joining a young and vibrant team within their service desk. They are looking for someone that is keen to develop their IT skills and progress their IT career.

    As a IT Support Apprentice, your job includes:

    • Work with clients to understand details of faults
    • Resolving faults and explaining to the client the work you have carried out
    • Build Servers
    • Fixing and maintaining equipment, such as printers, laptops, scanners and PCs
    • Remote access
    • 1st Line Support
    • Assisting with system upgrades and setting up new devices
    • Recording problems within CRM systems so that task histories can be reviewed
    • Provide excellent customer service
    • Identify the need for system and equipment updates

    What experience and skills do I need?

    You’ll need at least five GCSEs (or equivalent) at Grade C or above including Maths, English and either IT or Science.

    Therefore, you’ll have the following skills:

    • Excellent customer service and communication skills, both verbal and written
    • An aptitude for anything IT with a strong desire to develop

    **Please note - as this is a level 3 apprenticeship, we can't progress candidates forward if they hold any of the following qualifications: Undergraduate / Masters Degree, HND / HNC or Certificates of Higher Education.**

    Your Accelerated training programme

    Firebrand offers a unique Level 3 IT Apprenticeship scheme. We provide the fastest award-winning industry training and certifications with on-going support - all with the ultimate goal of securing a long-term IT career.

    During your one-year programme, Firebrand provides residential training at our distraction-free training centre. Our accelerated training means you'll achieve training with partners like CompTIA, ITIL and Microsoft faster, giving you more time to put your new skills into practice within a professional working environment. When you complete your programme, you'll have enough industry-recognised qualifications for a great career in IT. You'll be registered by the British Computer Society (BCS) to the Register of IT Technicians, confirming SFIA level 3 professional competence.

    Future career prospects

    By working hard and demonstrating your ability, drive and commitment throughout your 12 month apprenticeship scheme, upon completion you will be offered a permanent contract ensuring you have further opportunities to continue growing within this exciting organisation.

    This company is an equal opportunities employer who values diversity. They do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

    Benefits: Excellent development plan, long-term career prospects, great location, forward-thinking and friendly organisation.

    Qualifications: Must have GCSE/A-Level C or above in Maths, English, IT and Science and a passion for technology.

    Contact us for more details

    Location: Potters Bar

    Salary: £150.00 per week

    Apply
    Technical Apprentice (position closed) — APP509

    This is an excellent opportunity for motivated individuals to develop their careers working as a Technical Apprentice in Northampton for a Lancashire based voice and data solutions specialist. As part of a Higher Level 4 IT Apprenticeship, you’ll gain hands-on experience, industry recognised Microsoft, CompTIA and ITIL qualifications all whilst earning.

    Main Duties & Responsibilities:

    • Provide remote support and assistance to customers, colleagues, suppliers and partners
    • Conduct fault investigation, analysis and rectification
    • Technical Support
    • Installation, configuration and programming of physical hardware
    • Stock receipt control on site
    • Working with hand held tools
    • Customer service and satisfaction
    • Establish professional working relationships with those contacted during the course of work
    • Complete required training for the post and strive to meet development objectives
    • Complete and achieve all competences required within the appropriate time scale
    • Work in line with the company service delivery standard and operating procedures which are accredited to BSI ISO9001
    • Perform and other duties or responsibilities as dictated by the needs of the business

    What training will I receive?

    Firebrand offers a unique Higher Level 4 IT Apprenticeship scheme that provides award-winning industry training and certifications, valuable work experience and offers on-going support all with the ultimate goal of securing you a long-term career within the world of technology.

    During your 24 month IT apprenticeship programme, Firebrand will provide residential training at our distraction-free training centre. Our method of accelerated training allows you to achieve industry-recognised certifications such as CompTIA, ITIL and Microsoft faster, giving you more time to put your new skills in to practice within a working environment. Firebrand will also provide you with a Mentor who will be supporting and assisting you with your development. By the end of your 24 month apprenticeship, in addition to having numerous industry recoginesed qualifications, a steady career with a supportive employer, you will also be recognised by the British Computer Society (BCS) for entry onto the register of IT Technicians, confirming SFIA level 3 professional competence.

    What experience do I need?

    • At least five GCSEs (or equivalent) at Grade C or above including Maths, English and either IT or Science.
    • Ideally, you will have either a minimum of two A levels (or equivalent) a Level 3 Apprenticeship qualification or Level 3 BTEC
    • Full drivers licence is preferred, however, not essential. Although candidates will be required to have a full drivers licence by the time they complete their 2 year apprenticeship.
    • Candidates must hold and retain a valid passport
    • The role will involve a significant amount of travel so candidates must be willing to travel within the UK and EMEA
    • You’ll possess a flexible attitude paired with the ability to perform under pressure
    • Although technically you’ll be passionate and demonstrate core IT skills, our focus will be on your communication skills and ability to speak with clients.
    • You’ll show a commitment to quality as well as a thorough approach to work

    What happens after my apprenticeship?

    For individuals that work hard throughout their apprenticeship, upon successful completion, there is potential to progress to Junior Technician status in either a field based or support desk capacity followed with subsequent development opportunities such as: Senior/Lead Technical, Project Management or Pre-Sales Technical Support. The employers intention is to retain and develop their apprentices providing a long-term career with plenty of opportunities

    Benefits: Excellent development plan, long-term career prospects, great location, forward-thinking and friendly organisation.

    Qualifications: Must have GCSE/A-Level C or above in Maths, English, IT and Science and a passion for technology.

    Contact us for more details

    Location: Wigan

    Salary: £250.00 per week

    Apply
    1st Line IT Support Apprentice (position closed) — APP508

    Are you looking for a stepping stone to become an uber IT guru?

    This is a great opportunity to earn money while you learn in a government funded apprenticeship which is suitable for an entry level candidate. The successful candidate will complete a Level 3 Infrastructure Technician Apprenticeship, whilst working in a professional office in Shenfield / London. We have a pool table, games machines, free breakfast, flexible breaks and have a work hard play hard mentality.

    We are looking to recruit a 1st line helpdesk analyst Apprentice for our growing company. The successful candidate will be working directly for the Managing Director and Operations Director. We are looking for a hardworking, organised individual who is flexible and willing to learn. A personal interest in IT/Technology along with the drive for self-improvement is critical in any candidate looking to apply for this role.

    As a 1st Line IT Support Apprentice your job includes:

    • Answering support desk calls
    • Remote troubleshooting
    • Fault finding

    What experience and skills do I need?

    You’ll need at least five GCSEs (or equivalent) at Grade C or above including Maths, English and either IT or Science.

    Therefore, you’ll have the following skills:

    • Be flexible and adaptable
    • Good interpersonal Skills
    • Ability to multitask
    • Good organisational skills
    • Great communication skills
    • IT Skills
    • A strong and demonstrable interest in IT

    Your Accelerated training programme

    Firebrand offers a unique Level 3 IT Apprenticeship scheme. We provide the fastest award-winning industry training and certifications with on-going support - all with the ultimate goal of securing a long-term IT career.

    During your one-year programme, Firebrand provides residential training at our distraction-free training centre. Our accelerated training means you'll achieve certifications with partners like CompTIA, ITIL and Microsoft faster, giving you more time to put your new skills into practice within a professional working environment. When you complete your programme, you'll have enough industry-recognised qualifications for a great career in IT. You'll be registered by the British Computer Society (BCS) to the Register of IT Technicians, confirming SFIA level 3 professional competence.

    Future career prospects

    By working hard and demonstrating your ability, drive and commitment throughout your 12 month apprenticeship scheme, upon completion you will be offered a permanent contract ensuring you have further opportunities to continue growing within this exciting organisation.

    This company is an equal opportunities employer who values diversity. They do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

    Benefits: Excellent development plan, long-term career prospects, great location, forward-thinking and friendly organisation.

    Qualifications: Must have GCSE/A-Level C or above in Maths, English, IT and Science and a passion for technology.

    Contact us for more details

    Location: Brentwood

    Salary: £175.00 per week

    Apply
    IT Apprentice Application Support Analyst (position closed) — APP507

    Are you looking for a career in IT? This role offers individuals an exciting opportunity as an Apprentice Support Analyst to work with Microsoft’s flagship business application, Microsoft Dynamics CRM, Azure and Office 365.

    Who you’ll work for

    Founded in 1999, the organisation is an awarding winning Gold Microsoft Dynamics CRM and Cloud CRM Partner with a broad spectrum of customers. Their strength is in their people, their experience and their ability to deliver the Microsoft Dynamics CRM solutions customers are proud of. As an Apprentice Support Analyst, your core role is to provide a support service for their Microsoft Dynamics CRM customer base.

    What you'll be doing:

    • Provide a support service for the Microsoft Dynamics CRM customer base.
    • Conduct CRM application systems testing as and when required.
    • Complete Dynamics CRM configuration tasks as requested.
    • Respects the confidentiality of Customer Data and Intellectual Property.
    • Provide the single point of customer contact for requests for support and maintain effective and regular communications with the customer
    • Work proactively to plan, schedule and review routine maintenance with the customer
    • To identify trends in customer support issues and pro-actively make appropriate recommendations to improve our service
    • To allocate tasks to appropriate staff within the development team, retaining ownership and responsibility for customer updates
    • To provide advice and guidance to the customer when requested. This may be delivered via telephone, email or remote shared desktop training sessions.
    • Ensure all customer requests for support & advice are accurately logged, completing service records as appropriate on Dynamics CRM.
    • To take ownership of the escalation process internally and to third party suppliers for adhoc maintenance requests
    • To conduct CRM application systems testing as and when required
    • To complete Dynamics CRM configuration tasks as requested

    What experience and skills do I need?

    You’ll need at least five GCSEs (or equivalent) at Grade C or above including Maths and English.

    You’ll also have the following skills:

    • A passion and aptitude for IT.
    • Self-motivated and the ability to quickly learn.
    • The ability and desire to work cooperatively with others in a Team.
    • The ability to express themselves clearly in conversations with others.
    • The ability to express themselves clearly in writing.
    • The ability to keep working effectively when faced with difficult or challenging situations.
    • The ability to support innovation and change
    • Maintains a ‘can-do’ and positive attitude.
    • Accepts and uses constructive criticism to develop.
    • Delivering on commitments made.
    • Is someone who has a friendly, helpful and considerate disposition.

    **Please note - as this is a level 3 apprenticeship, we can't progress candidates forward if they hold any of the following qualifications: Undergraduate / Masters Degree, HND / HNC or Certificates of Higher Education.**

    Your Accelerated training programme

    Firebrand offers a unique Level 3 IT Apprenticeship scheme. We provide the fastest award-winning industry training and certifications with on-going support - all with the ultimate goal of securing a long-term IT career.

    During your one-year programme, Firebrand provides residential training at our distraction-free training centre. Our accelerated training means you'll achieve training with partners like CompTIA, ITIL and Microsoft faster, giving you more time to put your new skills into practice within a professional working environment. When you complete your programme, you'll have enough industry-recognised qualifications for a great career in IT. You'll be registered by the British Computer Society (BCS) to the Register of IT Technicians, confirming SFIA level 3 professional competence.

    Future career prospects

    By working hard and demonstrating your ability, drive and commitment throughout your 12 month apprenticeship scheme, upon completion you will be offered a permanent contract ensuring you have further opportunities to continue growing within this exciting organisation.

    This company is an equal opportunities employer who values diversity. They do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

    Benefits: Excellent development plan, long-term career prospects, great location, forward-thinking and friendly organisation.

    Qualifications: Must have GCSE/A-Level C or above in Maths, English, IT and Science and a passion for technology.

    Contact us for more details

    Location: Northwich

    Salary: £250.00 per week

    Apply
    Service Desk Analyst Apprentice (position closed) — APP506

    A fantastic opportunity for someone wishing to kick start their IT Career and progress with a dynamic company where staff have described it as a brilliant place to work.

    Who you'll work for

    The IT Service Desk is the central point of contact for all IT related incidents and service requests. The role of the Service Desk Analyst is to provide IT support ranging from first line support through to more complex issues. The Analyst is responsible for resolving support requests as well as meeting customer satisfaction and continuous service delivery demands. The Service Desk Team work in a dynamic, fast paced environment which provides support over the phone email and in person.

    What you'll be doing as an Apprentice IT Support Technician

    The IT Service Desk is the central point of contact for all IT related incidents and service requests. The role of the Service Desk Analyst is to provide IT support ranging from first line support through to more complex issues. The Analyst is responsible for resolving support requests as well as meeting customer satisfaction and continuous service delivery demands. The Service Desk Team work in a dynamic, fast paced environment which provides support over the phone email and in person.

    • Providing effective IT support to the business
    • Diagnosing and solving hardware/software faults
    • Analysing call logs to spot trends and underlying issues.
    • Act as a single point of contact for incidents and service requests
    • Configuration, Deployment and Maintenance of IT equipment (mobile phones, laptops, desktops, cabling, office and factory printers etc.)
    • Publish and update Service Desk documentation and processes
    • Contractor Management of 3rd parties and associated health and safety
    • Active Directory administration. Creating user accounts, reset passwords, create groups etc.
    • Provide basic ‘in house’ support and training for MS Office Suite; including New Starter IT familiarisation
    • Administration of Unified Communications (MS Lync)
    • Troubleshoot network issues
    • Deliver the highest levels of customer satisfaction within agreed SLA’s and ensuring all other targets are met.
    • To maintain a high degree of customer service for all support queries and adhere to service management principles (ITIL)
    • To accurately record, update and document requests using the IT service desk system
    • Ownership of support tickets through to closure
    • Ensuring IT stock is well maintained

    What experience and skills do I need?

    You’ll need at least five GCSEs (or equivalent) at Grade C or above including Maths, English and either IT or Science.

    Therefore, you’ll have the following skills:

  • Basic Networking (includes switches, routers, firewalls, wireless access points)
  • Virtualization technologies
  • Windows OS platform 7/10
  • MS Exchange 2010 Administration
  • MS Server 2008r2 onwards
  • Window Server 2008 Active Directory
  • Full driving licence
  • You might also have (but don’t need):

  • ITILv3
  • Demonstrable experience of supporting IT Infrastructure
  • Citrix Xenapp 6.5
  • Backup Exec 2012
  • Familiarity with MS Software Centre products (SCSM/SCCM/SCOM)
  • **Please note - as this is a level 3 apprenticeship, we can't progress candidates forward if they hold any of the following qualifications: Undergraduate / Masters Degree, HND / HNC or Certificates of Higher Education.**

    Your Accelerated training programme

    Firebrand offers a unique Level 3 IT Apprenticeship scheme. We provide the fastest award-winning industry training and certifications with on-going support - all with the ultimate goal of securing a long-term IT career.

    During your one-year programme, Firebrand provides residential training at our distraction-free training centre. Our accelerated training means you'll achieve training with partners like CompTIA, ITIL and Microsoft faster, giving you more time to put your new skills into practice within a professional working environment. When you complete your programme, you'll have enough industry-recognised qualifications for a great career in IT. You'll be registered by the British Computer Society (BCS) to the Register of IT Technicians, confirming SFIA level 3 professional competence.

    Future career prospects

    By working hard and demonstrating your ability, drive and commitment throughout your 24 month apprenticeship scheme, upon completion you will be offered a permanent contract ensuring you have further opportunities to continue growing within this exciting organisation.

    This company is an equal opportunities employer who values diversity. They do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

    Benefits: Excellent development plan, long-term career prospects, great location, forward-thinking and friendly organisation.

    Qualifications: Must have GCSE/A-Level C or above in Maths, English, IT and Science and a passion for technology.

    Contact us for more details

    Location: Chichester

    Salary: £365.00 per week

    Apply
    Apprentice IT Support Technician (position closed) — APP505

    What you'll be doing as an Apprentice IT Support Technician

    General ICT Support

    • Ensure all users receive a first class level of service in relation to all ICT incidents and service requests
    • Provide first line support for all printers and escalate to suppliers where necessary
    • Support all workstations in set up, installation, maintenance and upgrades
    • Provide remote support for users working remotely or those who need to access our Intranet
    • To ensure the ICT asset list is up to date
    • To maintain the user and computer list on Active Directory and Exchange
    • Responsible for the ICT calls assigned and document fixes applied
    • To work within the escalation matrix developed in the ICT department

    2nd Line Support

    • Diagnose and resolve hardware and software issues across the desktop environment and escalate where necessary.
    • Identify and implement temporary workaround options if required.
    • Design and develop a virtual environment for all virtual servers using Hyper-V on site
    • Project manage the implementation of new software on site.
    • Contribute to IT projects and solutions, meeting the agreed quality standards, timescales and cost budgets.
    • Liaising with third party suppliers regarding hardware and software faults.

    Database Support

    • Develop and maintain all application databases.
    • Assist database owners in creating bespoke reports.
    • To provide support for all database owners and users, enabling them to get the best out of all current applications.
    • Use SQL reports on SharePoint 2013
    • Install, support and develop onsite SQL databases

    Communication and team work

    • Receive and action all email and telephone enquiries
    • Complete assigned ICT helpdesk calls within appropriate time frame
    • Provide advice and guidance to all Hospice staff to ensure the best possible ICT Support

    Management and Leadership

  • Under the guidance of the ICT Manager, provide support and guidance for the apprentice and volunteers in the ICT Department, providing regular feedback on their performance
  • May be required to provide cover in the absence of the ICT Manager General
  • Maintain professionalism through adherence to recognized and work within the boundaries of the Hospice policies.
  • Maintain personal development through the Hospice Personal Development Plan. Continuously updating and improving knowledge and competencies.
  • Any other duties that may be reasonably requested.
  • Recognise the growing need for 24/7 working patterns and flexibility.
  • Strive for excellence at all times
  • Maintain confidentiality of all information acquired especially with regard to patients, carers, staff and volunteers
  • What experience and skills do I need?

    You’ll need at least five GCSEs (or equivalent) at Grade C or above including Maths, English and either IT or Science.

    Desirable:

    • Previous experience in a busy office environment
    • 1st line support experience
    • SQL/Database Experience

    Interpersonal skills:

    • Works well as part of a team and independently
    • Pro-active

    **Please note - as this is a level 4 apprenticeship, we can't progress candidates forward if they hold any of the following qualifications: Undergraduate / Masters Degree, HND / HNC or Certificates of Higher Education.**

    Your Accelerated training programme

    Firebrand offers a unique Higher Level 4 IT Apprenticeship scheme. We provide the fastest award-winning industry training and certifications with on-going support - all with the ultimate goal of securing a long-term IT career.

    During your two-year programme, Firebrand provides residential training at our distraction-free training centre. Our accelerated training means you'll achieve training with partners like CompTIA, ITIL and Microsoft faster, giving you more time to put your new skills into practice within a professional working environment. When you complete your programme, you'll have enough industry-recognised qualifications for a great career in IT. You'll be registered by the British Computer Society (BCS) to the Register of IT Technicians, confirming SFIA level 3 professional competence.

    Future career prospects

    By working hard and demonstrating your ability, drive and commitment throughout your 24 month apprenticeship scheme, upon completion you will be offered a permanent contract ensuring you have further opportunities to continue growing within this exciting organisation.

    This company is an equal opportunities employer who values diversity. They do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

    Benefits: Excellent development plan, long-term career prospects, great location, forward-thinking and friendly organisation.

    Qualifications: Must have GCSE/A-Level C or above in Maths, English, IT and Science and a passion for technology.

    Contact us for more details

    Location: Tunbridge Wells

    Salary: £258.00 per week

    Apply
    Apprentice Web Developer (position closed) — APP504

    This is an exciting and varied role, ideally suited to an individual who is looking for a career in web development. The individual will be fully supported by the development team with the intention that the successful candidate will learn and be trained in relevant areas of software development. As the development apprentice you work as part of the Development Team, your daily role will involve helping support existing internal software applications and newly developed applications.

    As an Apprentice Web Developer, your job includes:

    • Helping support existing internal software applications and newly developed applications. This will involve using Content Management, Customer Management and helpdesk software.
    • You will be responsible for supporting all Server Databases, ensuring availability and security is maintained to a high standard.
    • You will also be responsible for the specification, installation and maintenance of database applications and systems equipment in accordance with corporate, business and legal policies. You will, where required provide 3rd line support to the applications team.
    • Developing core applications/software
    • C#
    • SQL server
    • HTML
    • CSS
    • Javascript

    What experience and skills do I need?

    • Full Level 3 (2 or more A Levels, 4 or more AS levels, BTEC National Diploma at Level 3, BTEC National Certificate at Level 3, Advanced Apprenticeship).
    • You’ll need at least five GCSEs (or equivalent) at Grade C or above including Maths, English and either IT or Science.
    • Therefore, you’ll have the following skills:

    • IT literate
    • Comfortable with using CMS, CRM and Helpdesk software
    • Familiar with web design and HTML
    • Logical Approach
    • Clear and professional communication skills, willingness to learn, attention to detail.

    You might also have (but don’t need):

    • Visual Studio 2008,2010 or 2013 or similar web development IDE experience
    • Experience of creating database driven websites
    • Knowledge of SQL Databases and database queries

    **Please note - as this is a level 4 apprenticeship, we can't progress candidates forward if they hold any of the following qualifications: Undergraduate / Masters Degree, HND / HNC or Certificates of Higher Education.**

    Your Accelerated training programme

    Firebrand offers a unique Higher Level 4 IT Apprenticeship scheme. We provide the fastest award-winning industry training and certifications with on-going support - all with the ultimate goal of securing a long-term IT career. During your two-year programme, Firebrand provides residential training at our distraction-free training centre. Our accelerated training means you'll achieve training with partners like CompTIA, ITIL and Microsoft faster, giving you more time to put your new skills into practice within a professional working environment. When you complete your programme, you'll have enough industry-recognised qualifications for a great career in IT. You'll be registered by the British Computer Society (BCS) to the Register of IT Technicians, confirming SFIA level 3 professional competence.

    Future career prospects

    By working hard and demonstrating your ability, drive and commitment throughout your 24 month apprenticeship scheme, upon completion you will be offered a permanent contract ensuring you have further opportunities to continue growing within this exciting organisation./

    This company is an equal opportunities employer who values diversity. They do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

    Benefits: Excellent development plan, long-term career prospects, great location, forward-thinking and friendly organisation.

    Qualifications: Must have GCSE/A-Level C or above in Maths, English, IT and Science and a passion for technology.

    Contact us for more details

    Location: South Yorkshire

    Salary: £200.00 per week

    Apply
    Apprentice Support Analyst (position closed) — APP503

    Are you looking for an opportunity to join a progressive, exciting and fun place to work? Would you like to work in one of the best office environments in the country? Would you like to join as an entry-level Support Analyst with great prospects to show your capabilities?

    Who you’ll work for

    Founded in 1994, this fashionable British retailer has 100 stores in 33 countries. Due to continued growth, they are now looking to expand their current IT Team by appointing an Apprentice Support Analyst. Your role as an Apprentice Support Analyst will be to provide user support and customer service on company supported user applications and platforms. Troubleshoot problems and advise on the appropriate actions being a single point of contact for service desk.

    Additional responsibilities will include:

    • Respond to requests for technical assistance by phone, email, electronically or in person
    • Diagnose and resolve technical faults with hardware and software related issues
    • Log all helpdesk interactions
    • Assign problems to correct resource

    • Morning checks.

    What experience and skills do I need?

    Whilst a strong interest in technology paired with the ability to grasp technical concepts quickly and easily is important, our emphasis will be more on your personality, drive, and communication skills. You will need to balance many demands so being able to multi-task in a fun but intensive environment where issue prioritisation is a critical skill.

    You’ll also need:

    • At least five GCSEs (or equivalent) at Grade C or above including Maths, English and either IT or Science.
    • Knowledge of Office 2007/10/13, Windows XP 7, 8 and 10
    • Basic networking, Printer and PC troubleshooting knowledge
    • Excellent documentation skills

    **Please note - as this is a level 3 apprenticeship, we can't progress candidates forward if they hold any of the following qualifications: Undergraduate / Masters Degree, HND / HNC or Certificates of Higher Education.**

    Your Accelerated training programme:

    Firebrand offers a unique Level 3 IT Apprenticeship scheme. We provide the fastest award-winning industry training and certifications with on-going support - all with the ultimate goal of securing a long-term IT career. During your one-year programme, Firebrand provides residential training at our distraction-free training centre.

    Our accelerated training means you'll achieve certifications with partners like CompTIA, ITIL and Microsoft faster, giving you more time to put your new skills into practice within a professional working environment. When you complete your programme, you'll have enough industry-recognised qualifications for a great career in IT. You'll be registered by the British Computer Society (BCS) to the Register of IT Technicians, confirming SFIA level 3 professional competence.

    Future career prospects

    By working hard and demonstrating your ability, drive and commitment throughout your 12 month apprenticeship scheme, upon completion you will be offered a permanent contract ensuring you have further opportunities to continue growing within this exciting organisation.

    This company is an equal opportunities employer who values diversity. They do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

    Benefits: Excellent development plan, long-term career prospects, great location, forward-thinking and friendly organisation.

    Qualifications: Must have GCSE/A-Level C or above in Maths, English, IT and Science and a passion for technology.

    Contact us for more details

    Location: London

    Salary: £250.00 per week

    Apply
    Apprentice Business Intelligence Developer (position closed) — APP501

    Who you’ll work for

    You will be assisting the development of BI Solutions for our clients, as well as many company related tasks including – updating our website, developing our time management and billing systems, and producing new data management tools. You will be learning and using – SQL, Business Objects, Visual Studio, SSIS and the Microsoft BI Stack.

    As a Apprentice Business Intelligence Developer your job includes:

    • Turn client management information requirements into accurate, well presented reports and dashboards
    • Understanding and interpreting user specifications and Statutory Guidance to modify and create Business Objects
    • Modifying basic SQL scripts to produce data providers and update Universes
    • Carefully testing and accuracy checking of data lists and aggregations
    • Meticulous documentation of all steps of the development process
    • Assisting with in house systems development
    • Providing software support to client staff as required

    What experience and skills do I need?

    You’ll need at least five GCSEs (or equivalent) at Grade C or above including Maths, English and either IT or Science.

    Therefore, you’ll have the following skills:

    • Honesty
    • Able and willing to take instruction
    • Also able to take own initiative one the object and parameters of a task are understood
    • Keen to learn expand their potential
  • **Please note - as this is a level 4 apprenticeship, we can't progress candidates forward if they hold any of the following qualifications: Undergraduate / Masters Degree, HND / HNC or Certificates of Higher Education.**
  • Your Accelerated training programme

    Firebrand offers a unique Level 3 IT Apprenticeship scheme. We provide the fastest award-winning industry training and certifications with on-going support - all with the ultimate goal of securing a long-term IT career.

    During your one-year programme, Firebrand provides residential training at our distraction-free training centre. Our accelerated training means you