Frequently Asked Questions

What is an apprenticeship?

An apprenticeship is a mix of on-the-job training with classroom learning. This will allow you to earn while you learn and gain valuable industry-recognised training including 12-18 months of work experience depending on the length of your apprenticeship programme.

The apprenticeship provides you with the skills you need to build or advance your chosen career and allows you to gain a nationally recognised qualification. As an apprentice you'll gain all the benefits of being an employee with the additional support of a dedicated Mentor within the business and a Firebrand Learning Mentor to provide guidance aiding the progression of you apprenticeship.

Why should I do my apprenticeship with Firebrand?

With a Firebrand Apprenticeship, you join a fantastic company and get intense bursts of accelerated training throughout the programme with courses from IT vendors like Microsoft, Oracle, Cisco and CompTIA.

As Firebrand are on the Register of Approved Training Providers, it means that we provide training to a higher standard, utilising professional course content to stretch your knowledge, our programme is built with the employer, making your training tailored to help your progress within your working environment and support with your project creation.

What's the interview process?

Once you have completed our eligibility and screening process you'll be fully profiled and we will then send your details to the employer to review. If you're successful for interview, we will be in touch to arrange a suitable time/date and provide you with a interview confirmation and preparation guidance beforehand. The employer interview may consist of a 2 stage interview which could include a technical test to check your level of knowledge and competence.

If you're unsuccessful at this stage we will provide you with feedback, as well as information, advice and guidance, directing you to any additional organisations that may be able to help you. We will also notify you on other suitable firebrand apprenticeships in your area as they become available.

What qualifications do I gain?

When you complete your Firebrand apprenticeship, you'll gain a nationally-recognised level 3 or level 4 qualification depending on the programme that you've completed. During the programme, you'll receive an exam voucher to allow you to sit one of the relevant professional vendor certifications to your apprenticeship, which can include providers such as Microsoft, Cisco, Oracle or CompTIA to help you to build your professional portfolio.

You'll also be assessed by Firebrand against Ofqual-regulated knowledge modules to support your apprenticeship evidence. Your employer may want to purchase additional exam vouchers so you can achieve more vendor certificates when you've gained relevant work experience.

On achievement you'll also be recognised by the British Computer Society (BCS) for entry onto the register of IT Technicians, confirming SFIA level 3 professional competence.

How do I train?

All accelerated Firebrand training takes place at our residential training centre at Wyboston Lakes in Bedfordshire. Residential means you'll live with us in a hotel for the duration of the training (this is between 2 and 11 days dependent on the course selection) and the cost of your food, travel and accommodation will be covered. Additionally there's plenty of free parking, a hotel and restaurant on site and a free shuttle bus service to and from the station to the training centre if needed.

What's expected of me?

As a Firebrand Apprentice, you'll be required to conduct yourself in a professional manner at all times and complete work related tasks that has been set for you by your employer. You'll need to put time aside, agreed with your employer, so that you can prepare for your courses and read through your course materials (we estimate between 4 & 8 hours per week).

As well as training at our purpose built training centre, you will need to fill in a weekly journal on our e-portfolio for your Firebrand Learning Mentor, explaining what you’ve done that week and what you've learned. You will also be required to complete project work related assignments. It is highly important that you complete your projects by the date set by your Firebrand Learning Mentor in order to stay on track for completing your apprenticeship.

What jobs can I do?

Your apprenticeship will prepare you for lots of different jobs in the IT world including:

What support do I get as an apprentice?

Once you've started your apprenticeship with Firebrand you will be provided with an in-house Mentor. This will typically be a senior member of staff who will provide you with guidance and support throughout your role so if you have questions this will be your go to point of contact.

Additionally Firebrand will dedicate a Firebrand Learning Mentor once you start your role. Your Learning Mentor will provide you with guidance throughout the duration of your apprenticeship. They'll point out areas to focus on identified within your journal entries, discuss your courses and review any projects set by the Employer for your Technical Competency evidence to ensure you are on track to succeed. As your Learning Mentor is impartial and an employee of Firebrand, you can also ask them for support if you have any questions or concerns during your employment.

I’ve seen “The Apprentice” will I be fired if I’m not right?

An apprenticeship is nothing like the TV programme “The Apprentice.” Unlike the apprentice we don’t throw you in at the deep end. You have training all the way through your year-long course, and we are constantly assessing your progress with your employer and we will work with your employer to try work through any problems. However in the unlikely event that your employer and you aren’t able to resolve any problems, then they do have the right to terminate your employment.

How much do I get paid?

We recommend starting salaries of £150-250 per week, and any expenses such as travel etc. We also recommend that your salary should be reviewed as you pass exams or complete courses and take on extra responsibility.

How many hours a week will I work?

A 35-hour week (typically 9.00am - 5.00pm) with a one hour lunch break is normal.

Do I get a holiday?

Yes, you will be entitled to the same holiday schemes as the rest of the employees in the business. Typically this will be at least 20 days paid holiday plus statutory days

What is an apprenticeship?

An apprenticeship is a job with training, where you learn real marketable skills and gain industry-recognised qualifications. Apprenticeships are open to anyone over 16, not in full time education and they typically last 12-24 months or more.

What does an apprenticeship involve?

This is a real job and requires commitment, hard work and good time-keeping. You will be learning on the job, and during your weeks at the Firebrand Training centre. But you will also be required to do optional preparation for your coursework and exams, which will need to be done in the evening and weekends.

How long does it take?

Apprenticeship courses last 13-16 months and can be started at any time during the year.

What happens at the end of the apprenticeship?

Your employer has a contract with you for 15-18 months. When your training is completed they can choose to take you on, or not. However, in a survey carried out by the TUC in 2011 the success rate for IT apprentices was excellent, with more than four out of five (83% of) apprentices working at the same firm a year later.

Will there be homework?

Yes, while you are learning on the job you will need to prepare for exams and will be required to do some optional reading and writing outside of your work hours. But you will still have plenty of time to go out and enjoy yourself spending your hard-earned wages.

Where is the training centre?

This training is held at our residential training centre at Wyboston Lakes in Bedfordshire. You will be at the training centre for five consecutive days, and are expected to arrive on the Sunday, for a course start on Monday morning. If you drive, there's plenty of free parking, and if you have satnav, the postcode is MK44 3AL.

Will there be any continuous assessment work?

Yes, as well as the training weeks at our training centre, your Firebrand Learning Mentor will be on site every four weeks to check your progress, and to make sure that everything is going to plan. You will need to fill in a weekly diary that will be emailed to the Learning Mentor, explaining what you’ve done that week and what you've learned.