Infrastructure Technician

What is a Firebrand Infrastructure Technician Apprenticeship?

Apprentices develop into the role of an Infrastructure Technician. They support internal and external customers, helping them to be productive when using technology by using tools to problem solve and troubleshoot non-routine problems. The Infrastructure Technician sets people up on systems and provides support when they need it, resolving issues to maintain the organisation’s productivity.

Typical job roles: Helpdesk Technician, 1st or 2nd Line Support, IT Infrastructure Technician & Network Support

How are employers involved?

  • Employing an apprentice for a fixed 16 month contract to progress them beyond their existing skills
  • Creating a position that will give apprentices an opportunity to work alongside IT professionals and learn the skills outlined in the Infrastructure Technician Standard
  • Dedicating an internal mentor to coach, organise and support the apprentice throughout their learning
  • Working closely with Firebrand Training to build the best training programme
  • Helping their apprentice with their final assessment programme to achieve all of their learning outcomes in the Infrastructure Technician Trailblazer Standard
  • Supporting other expenses required during the learning programme - including travel and additional learning
  • Paying their apprentice the recommended minimum wage of £200 per week.

Confused about IT apprenticeships? Call us or enquire online

What qualifications and certifications can Infrastructure Technician apprentices achieve?

As part of their apprenticeship, your apprentices must sit a number of pre-selected exams which they will need to pass to gain their Infrastructure Technician Apprenticeship qualification at a Pass, Merit or Distinction grade. Apprentices are also assessed by Firebrand against Ofqual-regulated Knowledge Standards as part of their programme.

Exams and certifications are not mandatory for every Firebrand training course attended by apprentices, however employers can purchase additional exam vouchers when their apprentices have gained the relevant work experience if they wish to.

Once apprentices have completed their apprenticeship they are officially recognised by the British Computer Society (BCS) for entry onto the register of IT Technicians, confirming SFIA level 3 professional competence.

How will Firebrand help?

  • Our programmes are fully customisable - so we'll help tailor your programme to suit both employer and apprentice
  • We'll designate a Learning Mentor, who'll guide and support employers, mentors and apprentices throughout the programme
  • We run courses throughout the year, meaning training can be scheduled around the progress of apprentices and their job role
  • Travel and expenses are kept to a minimum, due to our residential and fully inclusive training
  • Because we've delivered 100s of Tech Industry Gold Trailblazer apprenticeships already, we make things efficient and easy - leaving you to concentrate on apprentice needs and development

5 steps to being a Firebrand Apprentice employer

  1. Identify whether you're recruiting for a new role, or if you'd like to develop existing staff
  2. Choose a mentor for your apprentice - they'll be responsible for the programme’s success within your organisation.
  3. Confirm the mentor understands the Infrastructure Technician Occupational Brief and can identify roles and responsibilities where the apprentice can learn and experience the knowledge standards required.
  4. Identify the type of accelerated training courses you see your apprentice taking
  5. Complete your Employer Declaration, where you'll create your job advert if you're hiring someone new

Become an IT apprentice employer now

Your Infrastructure Technician programme

Apprentices develop into the role of an Infrastructure Technician. They support internal and external customers, helping them to be productive when using technology by using tools to problem solve and troubleshoot non-routine problems. The Infrastructure Technician sets people up on systems and provides support when they need it, resolving issues to maintain the organisation’s productivity.

Customise your IT apprenticeship programme

Your Infrastructure Technician programme is fully customisable, so you can change it to suit you as an employer or apprentice. In the table below, we've pre-selected the most popular Firebrand courses that align to the Occupational Brief in the government Standard for this apprenticeship. You can substitute these for optional courses up to the same value, where the same Knowledge Standards are covered.

Courses with knowledge standards highlighted in red cannot be substituted.

Confused? Let us know and we'll help build your progamme

CourseDurationKnowledge Standards covered

Pre-selected courses

Microsoft MTA Networking, Security & Windows Server Administration6 days
Microsoft MTA Software Development Fundamentals 2 days
ITIL® Foundation Certification2 days
Microsoft MCSA: Windows 106 days
On-boarding and fund administrationMandatory
End point assessmentMandatory

Optional courses

Courses below are potential substitutions for those above, please contact us for more information
CourseDurationKnowledge Standards covered
EC-Council Disaster Recovery Professional (EDRP)5 days
Microsoft MCSA: Windows 10 & MCSE: Mobility9 days
Cisco ICND1 (CCENT)4 days
Microsoft MTA Networking Fundamentals2 days
CompTIA Network+ Certification and Training3 days
CompTIA A+4 days
Cisco CCNA Security (IINS)4 days
CompTIA Security+ Certification3 days
CIW Internet Business Associate2 days
Microsoft MCSA: Office 3655 days
Microsoft MCSA: Windows Server 2012 R29 days
Microsoft MCSA: Windows Server 2016 11 days
App and Web Development Software Development Fundamentals2 days
Cisco CCNA Wireless (WIFUND)4 days
CompTIA Cloud+3 days
Microsoft MCSE: Productivity (Skype for Business - Core Solutions)3 days
Microsoft MCSE: Productivity (Skype for Business - Deploying Enterprise Voice)3 days
Microsoft Developing Microsoft Azure Solutions4 days
Microsoft Architecting Microsoft Azure Solutions3 days

Choose additional Firebrand courses for your programme from our full list here

Knowledge modules

  1. Working knowledge of: a range of cabling and connectivity, the various types of antennas and wireless systems and IT test equipment
  2. Understands maintenance processes and applies them in working practices
  3. Understands the similarities, differences and benefits of up-to-date hardware available
  4. Understands and applies the basic elements and architecture of computer systems and business IT architecture
  5. Understands the relevant networking skills necessary to maintain a secure network
  6. Understands the similarities, differences and benefits of the current Operating Systems available
  7. Understands how to operate remotely and how to deploy and securely integrate mobile devices
  8. Understanding and working knowledge of Cloud and Cloud Services
  9. Understands the importance of disaster recovery and how a disaster recovery plan works and their role within it
  10. Understands the similarities and differences between a range of coding and logic
  11. Understands and complies with business processes
  12. Working knowledge of business IT skills relevant to the organisation

Call us to discuss your Firebrand Apprenticeship Now
080 80 800 888

Five reasons the Infrastructure Technician Firebrand Apprenticeship is for you

  1. Certify at twice the speed. With our accelerated training, apprentices can spend longer in the workplace putting their certifications into practice
  2. Customise your programme. It's up to you which courses you choose for your programme to make it as relevant as possible for your business
  3. No cohorts. Apprentices train on Firebrand accelerated courses all-year round on our public schedule, training alongside industry professionals whenever it suits your business
  4. All costs are included. Our training includes all accommodation and food costs, plus transport to and from the nearest train station
  5. Train with a Tech Partnership Gold Provider. Our programmes are designed and accredited by industry employers to deliver world-class tech training

Find out more about IT apprenticeships here