Infrastructure Technician

What is a Firebrand Infrastructure Technician Apprenticeship?

Apprentices develop into the role of an Infrastructure Technician. They support internal and external customers, helping them to be productive when using technology by using tools to problem solve and troubleshoot non-routine problems. The Infrastructure Technician sets people up on systems and provides support when they need it, resolving issues to maintain the organisation’s productivity.

Typical job roles: Helpdesk Technician, 1st or 2nd Line Support, IT Infrastructure Technician & Network Support

How are employers involved?

  • Employing an apprentice for a fixed 15 month contract to progress them beyond their existing skills
  • Creating a position that will give apprentices an opportunity to work alongside IT professionals and learn the skills outlined in the Infrastructure Technician Standard
  • Dedicating an internal mentor to coach, organise and support the apprentice throughout their learning
  • Working closely with Firebrand Training to build the best training programme
  • Helping their apprentice with their final assessment programme to achieve all of their learning outcomes in the Infrastructure Technician Trailblazer Standard
  • Supporting other expenses required during the learning programme - including travel and additional learning
  • Paying their apprentice the recommended minimum wage of £200 per week.

Confused about IT apprenticeships? Call us or enquire online

What qualifications can Infrastructure Technician apprentices achieve?

  • Apprentices are independently assessed at the end of their programme to achieve the Infrastructure Technician Apprenticeship at a Pass, Merit or Distinction grade
  • They'll be assessed by Firebrand against Ofqal-regulated Knowledge Standards.
  • Employers can buy additional exam vouchers, so apprentices can achieve more vendor certifications when they've gained the relevant work experience
  • Apprentices will be recognised by the British Computer Society (BCS) for entry onto the register of IT Technicians, confirming SFIA level 3 professional competence.

How will Firebrand help?

  • Our programmes are fully customisable - so we'll help tailor your programme to suit both employer and apprentice
  • We'll designate a Programme Facilitator, who'll guide and support employers, mentors and apprentices throughout the programme
  • We run courses throughout the year, meaning training can be scheduled around the progress of apprentices and their job role
  • Travel and expenses are kept to a minimum, due to our residential and fully inclusive training
  • Because we've delivered 100s of Tech Industry Gold Trailblazer apprenticeships already, we make things efficient and easy - leaving you to concentrate on apprentice needs and development

7 steps to being a Firebrand Apprentice employer

  1. Identify whether you're recruiting for a new role, or if you'd like to develop existing staff
  2. Choose a mentor for your apprentice - they'll be responsible for the programme’s success within your organisation.
  3. Confirm the mentor understands the Infrastructure Technician Occupational Brief and can identify roles and responsibilities where the apprentice can learn and experience the knowledge standards required.
  4. Choose your employer contribution, which determines how much the government will additionally contribute
  5. Identify the type of accelerated training courses you see your apprentice taking
  6. Complete your Employer Declaration, where you'll create your job advert if you're hiring someone new
  7. If we're advertising your vacancy, we'll source the best candidates for you with our free, fast recruitment process

Become an IT apprentice employer now

Your Infrastructure Technician programme

Apprentices develop into the role of an Infrastructure Technician. They support internal and external customers, helping them to be productive when using technology by using tools to problem solve and troubleshoot non-routine problems. The Infrastructure Technician sets people up on systems and provides support when they need it, resolving issues to maintain the organisation’s productivity.

Customise your IT apprenticeship programme

Your Infrastructure Technician programme is fully customisable, so you can change it to suit you as an employer or apprentice. In the table below, we've pre-selected the most popular Firebrand courses that align to the Occupational Brief in the government Standard for this apprenticeship. You can substitute these for optional courses up to the same value, where the same Knowledge Standards are covered.

Courses with knowledge standards highlighted in red cannot be substituted.

Confused? Let us know and we'll help build your progamme

CourseDurationKnowledge Standards covered

Pre-selected courses

Microsoft MTA Networking, Security & Windows Server Administration6 days
123456789101112  
Microsoft MTA Software Development Fundamentals 2 days
1234567891011  
ITIL® Foundation Certification2 days
123456789101112  
Microsoft MCSA: Windows 106 days
123456789101112  
On-boarding and fund administrationMandatory
End point assessmentMandatory

Optional courses

Courses below are potential substitutions for those above, please contact us for more information
CourseDurationKnowledge Standards covered
ISO 20000 Foundation2 days
123456789101112
ISO 27032 Lead Cybersecurity Manager3 days
123456789101112
EC-Council Disaster Recovery Professional Certification 5 days
123456789101112
Microsoft Developing ASP.NET MVC Web 4 Applications3 days
123456789101112
Microsoft MCSE: Cloud Platform and Infrastructure4 days
123456789101112
CompTIA Mobility+3 days
123456789101112
Microsoft MCSE: Mobility9 days
123456789101112
Cisco ICND1 (CCENT)4 days
123456789101112
Microsoft MTA Networking Fundamentals2 days
123456789101112
CompTIA Network+ Certification and Training3 days
123456789101112
CompTIA A+4 days
123456789101112
CIW Network Technology Associate2 days
123456789101112
Cisco CCNA Security (IINS)4 days
123456789101112
CompTIA Security+ Certification3 days
123456789101112
CIW Internet Business Associate2 days
123456789101112
CIW Mobile Application Developer2 days
123456789101112
Microsoft MCSA: Office 3655 days
123456789101112
Microsoft MTA Cloud Fundamentals2 days
1
Microsoft MCSA: Windows Server 2012 R29 days
123456789101112
Microsoft MCSA: Windows Server 2016 11 days
123456789101112
Microsoft MTA Software Development Fundamentals 2 days
1
App and Web Development Software Development Fundamentals2 days
123456789101112
BCS Systems Development Essentials2 days
123456789101112
Cisco CCNA Wireless (WIFUND)4 days
123456789101112
CompTIA Cloud Essentials2 days
123456789101112
CompTIA Cloud+3 days
123456789101112
Microsoft Core Solutions of Skype for Business 20153 days
123456789101112
Microsoft Deploying Enterprise Voice with Skype for Business 20153 days
123456789101112
Microsoft Specialist: Developing Microsoft Azure Solutions4 days
123456789101112
Microsoft Specialist: Architecting Microsoft Azure Solutions2 days
123456789101112
Microsoft MTA Mobility and Devices Fundamentals2 days
123456789101112

Choose additional Firebrand courses for your programme from our full list here

Knowledge modules

  1. Working knowledge of: a range of cabling and connectivity, the various types of antennas and wireless systems and IT test equipment
  2. Understands maintenance processes and applies them in working practices
  3. Understands the similarities, differences and benefits of up-to-date hardware available
  4. Understands and applies the basic elements and architecture of computer systems and business IT architecture
  5. Understands the relevant networking skills necessary to maintain a secure network
  6. Understands the similarities, differences and benefits of the current Operating Systems available
  7. Understands how to operate remotely and how to deploy and securely integrate mobile devices
  8. Understanding and working knowledge of Cloud and Cloud Services
  9. Understands the importance of disaster recovery and how a disaster recovery plan works and their role within it
  10. Understands the similarities and differences between a range of coding and logic
  11. Understands and complies with business processes
  12. Working knowledge of business IT skills relevant to the organisation

Call us to discuss your Firebrand Apprenticeship Now
080 80 800 888

Five reasons the Infrastructure Technician Firebrand Apprenticeship is for you

  1. Train with a Tech Partnership Gold Provider. Our programmes are designed and accredited by industry employers to deliver world-class tech training
  2. Certify at twice the speed. With our accelerated training, apprentices can spend longer in the workplace putting their certifications into practice
  3. Customise your programme. It's up to you which courses you choose for your programme to make it as relevant as possible for your business
  4. Free recruitment service. We'll find candidates for the job and ensure they've got all the right skills for your role - at no extra cost
  5. All costs are included. Our training includes all accommodation and food costs, plus transport to and from the nearest train station

Find out more about IT apprenticeships here