Cisco CCNP Voice - Only 14 Days

Seven reasons why you should sit your CCNP Voice course with Firebrand Training

  1. You'll be CCNP Voice certified in just 14 days. With us, you’ll be CCNP Voice trained in record time
  2. Our CCNP Voice course is all-inclusive. A one-off fee covers all course materials, exams, accommodation and meals. No hidden extras
  3. Pass CCNP Voice first time or train again for free. This is our guarantee. We're sure you'll pass your CCNP Voice course first time. But if you don’t, come back within a year, and only pay for accommodation and exams. Everything else is free
  4. You’ll learn more CCNP Voice. A day with a traditional training provider generally runs from 9am – 5pm, with a nice long break for lunch. With Firebrand Training you’ll get at least 12 hours/day quality learning time, with your instructor
  5. You’ll learn CCNP Voice faster. Chances are, you’ll have a different learning style to those around you. We combine visual, auditory and tactile styles to deliver the material in a way that ensures you will learn faster and more easily
  6. You’ll be studying CCNP Voice with the best. We have won the Institute of IT Training’s "Training Company of the Year" a record three times. As well as winning many more awards, we’ve trained and certified 30,000 professionals, and we’re partners with all of the big names in the business
  7. You'll do more than study CCNP Voice courseware. We use practical exercises to make sure you can apply your new knowledge to the work environment. Our instructors use demonstrations and real-world experience to keep the day interesting and engaging

Think you are ready for the course? Take a FREE practice test to assess your knowledge!

When do you want to sit your accelerated course?

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18/2/2013 (Monday)

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5/8/2013 (Monday)

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We've trained more than 30,000 students in ten years. We asked them all to review our Accelerated Learning. Currently, 95.88% have said Firebrand exceeded their expectations:

"Excellent course! I would have no hesitation in recommending Firebrand Training to anyone looking to develop in the field of IP Telephony. A good combination of theory and practical activities that closely reflect real life scenarios. "
Adrian Fulford. - Cisco CCNP Voice (14 days) (11/10/2010 to 24/10/2010)

""Excellent CCVP course, well paced and professionally delivered". Would recommend it to anyone looking to achieve a useful and rewarding Cisco certification. Firebrand Training has excellent reputation for high standards of training "
Adrian Fulford. - Cisco CCNP Voice (14 days) (1/2/2010 to 14/2/2010)

"Though days were long hours to learn. I didn't expect that, but Firebrand got me through the CCVP. Thank you. My next training will be at Firebrand Training."
David Wagner. - Cisco CCNP Voice (14 days) (27/4/2009 to 10/5/2009)

"Its 5th time I attend bootcamp with Firebrand, and overall I am please to say that the overall standard has been maintained. I recognized the benefit of this training."
Anonymous - Cisco CCNP Voice (14 days) (27/4/2009 to 10/5/2009)

"The Firebrand Training instructor was great - extremely knowledgeable, focused, attentive and always available. I really enjoyed the class and felt that I retained as much as possible in a 2-week period. Its fun to be on the other side of the table for a change. Great job!"
Brian Clarke. - Cisco CCNP Voice (14 days) (27/4/2009 to 10/5/2009)

"I would like to thank my instructor for providing a first class standard of instruction for what was a difficult course (CCVP). To have maintained this high standard for the whole 14 days is exceptional."
Paul Watt. - Cisco CCNP Voice (14 days) (27/10/2008 to 9/11/2008)

"I got mad Googlz! Thanks Firebrand."
MP. - Cisco CCNP Voice (14 days) (27/10/2008 to 9/11/2008)

"Provides focused training in a learning environment."
Paul Austin. - Cisco CCNP Voice (14 days) (1/9/2008 to 14/9/2008)

"The instructor was very good at his job. Completed my CCVP course and got my CCVP from Cisco Systems :-)."
Rajendra Thuvarakan. - Cisco CCNP Voice (14 days) (1/9/2008 to 14/9/2008)

"Firebrand Training offer a training solution that fits the busy technical professional. It is difficult or even impossible for anyone to get away and do the courses separately, so the bootcamp is ideal. Staff are amazingly friendly, and the instructor is both knowledgable, personable, and articulate. An amazing two weeks, and I will definitely be back!"
Simon Phillips. - Cisco CCNP Voice (14 days) (1/9/2008 to 14/9/2008)

Firebrand Training Official Cisco Learning Partner

This course demonstrates that you have advanced knowledge and skills to integrate into underlying network architectures. You'll learn how to implement, operate, configure, and troubleshoot a converged IP network. You'll also sit all of the exams required to gain the CCNP Voice certification. The course focuses on Unified Communications Manager version 8.0 and will cover aspects of convergence using routers and switches.

Once you've completed the course, you'll be able to create a collaboration solution that is transparent, scalable, and manageable. You'll also be able to:

  • Understand the concept of gateways and gatekeepers
  • Implement IP phones using Communications Manager Express
  • Configure Unified Communications Manager
  • Implement single and multisite deployment
  • Troubleshoot Unified Communications manager
  • Implement voice-mail using Cisco Unity
  • Understand Unified Presence
  • Understand utilities on Cisco routers and Cisco Catalyst switches

CCNP Voice was originally called the CCVP (Cisco Certified Voice Professional) certification.

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Interested? See prices or call 080 80 800 888

With a CCNP Voice certification, a network professional can create a collaboration solution that is transparent, scalable, and manageable.

Other accelerated training providers rely heavily on lecture and independent self-testing and study.

Effective technical instruction must be highly varied and interactive to keep attention levels high, promote camaraderie and teamwork between the students and instructor, and solidify knowledge through hands-on learning.

Firebrand Training provides instruction to meet every learning need:

  • Intensive group instruction
  • One-on-one instruction attention
  • Hands-on labs
  • Lab partner and group exercises
  • Question and answer drills
  • Independent study

This information has been provided as a helpful tool for candidates considering training. Courses that include certification come with a certification guarantee. Pass first time or train again for free (just pay for accommodation and exams on your return). We do not make any guarantees about personal successes or benefits of obtaining certification. Benefits of certification determined through studies do not guarantee any particular personal successes.

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Interested? See prices or call 080 80 800 888

During this official Cisco CCNP Voice training course, you'll learn the following material:

Describe a dial plan

  • Numbering plan
  • Digit manipulation
  • Path selection
  • Calling privileges

Describe the basic operation and components involved in a VoIP call

  • VoIP call flows
  • RTP, RTCP, cRTP, and sRTP
  • H.323
  • MGCP
  • Skinny Call Control Protocol
  • SIP
  • Identifying the appropriate gateway signaling protocol for a given scenario
  • Choosing the appropriate codec for a given scenario
  • Describe and Configure VLANs

Implementing Cisco Unified Communications Manager Express to support endpoints using CLI

  • The appropriate software components needed to support endpoints
  • Configuring DHCP, NTP and TFTP
  • The different types of ephones and ephone-dns
  • Configuring Cisco Unified Communications Manager Express endpoints

Describe the components of a gateway

  • The function of gateways
  • DSP functionality
  • The different types of voice ports and their usage
  • Dial peers and the gateway call routing process
  • Codecs and codec complexity

Implementing a gateway

  • Configuring analog voice ports
  • Configuring digital voice ports
  • Configuring dial-peers
  • Configuring digit manipulation
  • Configuring calling privileges
  • Verifying dial-plan implementation
  • Implementing fax support on a gateway

Implementing Cisco Unified Border Element

  • The Cisco Unified Border Element features and functionality
  • Configuring Cisco Unified Border Element to provide address hiding
  • Configuring Cisco Unified Border Element to provide protocol and media interworking
  • Configuring Cisco Unified Border Element to provide call admission control
  • Verifying Cisco Unified Border Element configuration and operation

Describe the need to implement QoS for voice and video

  • Causes of voice and video quality issues
  • Resolving voice and video quality issues
  • QoS requirements for voice and video traffic

Describe and configure the DiffServ QoS model

  • The DiffServ QoS model
  • Marking based on CoS, DSCP, and IP Precedence
  • Configuring layer 2 to layer 3 QoS mapping
  • Trust boundaries
  • Trust boundary on Cisco switches
  • The operations of the QoS classifications and marking mechanisms
  • Low Latency Queuing
  • The operations of the QoS WAN Link Efficiency mechanisms
  • Enable QoS mechanisms on switches using AutoQoS
  • Configuring Low Latency Queuing

Performing an initial set up of a Cisco Unified Communications Manager cluster

  • Cisco Unified Communications Manager cluster architecture
  • Cisco Unified Communications Manager redundancy designs
  • The requirements for Cisco Unified Communications Manager use of DHCP, TFTP, DNS, and NTP
  • Determining the services necessary to support a Cisco Unified Communications Manager deployment and activate the appropriate services

Describe and configure Cisco Unified Communications Manager to support on-cluster calling

  • Configuring a Cisco Unified Communications Manager group
  • Configuring Cisco Unified Communications Manager profiles and device pools
  • Configuring Cisco Unified Communications Manager templates
  • Managing phones and users using Cisco Unified Communications Manager Bulk Administration Tool
  • The tool for Auto-Registered Phones Support functionality

Describe and configure a route plan for Cisco Unified Communications Manager to support off-net calling

  • Cisco Unified Communications Manager digit analysis
  • Implementing gateways
  • Configuring route patterns
  • Configuring route lists and route groups
  • Implementing toll-fraud prevention
  • Configuring digit manipulation
  • The functions and usage of calling search spaces and partitions
  • Implementing calling privileges

Describe and configure Cisco Unified Communications Manager media resources

  • Media resources
  • Configuring MeetMe conferencing and software conferencing resources
  • Configuring Music on Hold
  • Configuring Media Resource Groups and Media Resource Group Lists

Describe and configure the Cisco Unified Communications Manager to support features and applications

  • Configuring IP phone services
  • Configuring Cisco Unified Communications Manager native presence features
  • Configuring Cisco Unified Mobility

Describe and implement centralized call processing redundancy

  • Describe device fail over
  • Configuring call survivability
  • Configuring Cisco Unified Survivable Remote Site Telephony operation
  • Configuring Cisco Unified Communications Manager Express to provide redundancy
  • Configuring MGCP Fallback operation
  • Verify redundancy operations

Describe and configure a multi-site dial plan for Cisco Unified Communication Manager

  • The issues with multi-site dial plans
  • The differences between the various gateways and trunk types supported by Cisco Unified Communication Manager
  • Implementing trunks
  • Globalised call routing
  • Implementing a numbering plan for multi-site topologies
  • Configuring tailend hop off

Implement call control discovery and Cisco Inter Company Media Exchange

  • Configuring Service Advertisement Framework Forwarder
  • Configuring Service Advertisement Framework Client Control
  • Configuring Service Advertisement Framework Call Control Discovery

Implementing bandwidth management and Call Admission Control

  • Configuring regions
  • Implementing transcoders and MTPs
  • Configuring locations
  • Implementing RSVP agents
  • Implementing SIP precondition
  • Functionality of a gatekeeper
  • Implementing gatekeeper-based Call Admission Control
  • Configuring Automated Alternate Routing
  • Configuring multi-site Music on Hold

Implementing mobility features

  • Configuring Cisco Unified Communications Manager Device Mobility
  • Configuring Cisco Extension Mobility

Applying the Cisco recommended methodology used to determine general Unified communications system problems and issues

  • The steps that can be used to identify a problem with a given unified communication system
  • Identifying tools available for troubleshooting
  • Identifying tools available for monitoring

Identifying available tools to operate and troubleshoot a Unified Communications System

  • Troubleshooting and monitoring tools
  • Appropriate tools to use for troubleshooting and monitoring system
  • Correlate events based on traces, logs, debugs and output of monitoring tools
  • Parse and interpret traces, logs, debugs and output of monitoring tools

Troubleshoot registration issues

  • Issues with endpoint registration
  • Issues with gateway registration

Troubleshoot call setup issues

  • Intersite call setup issues
  • Intrasite call setup issues
  • Troubleshoot off-net call setup issues

Troubleshoot database issues

  • Database replication issues in Cisco Unified Communications Manager

Troubleshoot call control discovery and Cisco Inter Company Media Exchange

  • Service Advertisement Framework Forwarder issues
  • Service Advertisement Framework Client Control issues
  • Service Advertisement Framework Call Control Discovery issues

Troubleshoot application issues

  • Cisco Extension Mobility issues
  • Cisco Unified Communications Manager Device Mobility issues
  • Cisco Unified Mobility issues

Troubleshoot media resources

  • Music on Hold
  • Conference bridges
  • Transcoders
  • MTP

Troubleshoot voice quality issues

  • Echo
  • Dropped calls
  • Audio quality issues

Configure Cisco Unity Connection

  • Choosing the appropriate desktop messaging interface for client machines
  • Integrating Cisco Unity Connection and Cisco Unified Communications Manager
  • Configuring Cisco Unity Connection system settings
  • Call management options
  • Configuring call routing options
  • Configuring audiotext applications
  • Configuring Cisco Unity Connection partitions and search spaces
  • Configuring account policies, subscriber classes of service, and subscriber templates
  • Importing user accounts into Cisco Unity Connection
  • Troubleshooting Cisco Unity Connection

Configuring Cisco Unity Express using the GUI

  • Choosing the appropriate desktop messaging interface for endpoints
  • Integrating Cisco Unity Express and Cisco Unified Communications Manager Express
  • Configuring Cisco Unity Express system settings
  • Configuring call routing options
  • Configuring auto-attendant
  • Configuring account policies, subscriber classes of service, and subscriber templates
  • Importing user accounts into Cisco Unity Express from Cisco Unified Communications Manager Express
  • Troubleshooting Cisco Unity Express

Configuring VPIM to network Cisco Unity Connection and Cisco Unity Express

  • Describe VPIM
  • Configuring VPIM on Cisco Unity Connection
  • Configuring VPIM on Cisco Unity Express

Implementing Cisco Unified Presence Solution

  • The function and operation of Cisco Unified Presence
  • Cisco Unified Presence solution components
  • The Cisco Unified Presence solution communication flows
  • Configuring Cisco Unified Communications Manager for integration with Cisco Unified Presence
  • Integrating Cisco Unified Presence with Cisco Unified Communications Manager
  • Integrating Cisco Unified Presence with Cisco Unified Communications applications
  • Troubleshooting Cisco Unified Presence

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Interested? See prices or call 080 80 800 888

You will be prepared for, and sit, the following exams on site:

  • 642-437 Implementing Cisco Unified Communications Voice over IP and QoS v8.0 (CVOICE v8.0)
  • 642-447 Implementing Cisco Unified Communications Manager, Part 1 v8.0 (CIPT1 v8.0)
  • 642-457 Implementing Cisco Unified Communications Manager, Part 2 v8.0 (CIPT2 v8.0)
  • 642-427 Troubleshooting Cisco Unified Communications v8.0 (TVOICE v8.0)
  • 642-467 Integrating Cisco Unified Communications Applications v8.0 (CAPPS v8.0)

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Interested? See prices or call 080 80 800 888

Books provided for free on the course:

  • Implementing Cisco Voice Communications and QoS v8.0 Student Kit
  • Implementing Cisco Unified Communications Manager, Part 1 v8
  • Implementing Cisco Unified Communications Manager, Part 2 v8 Student Kit
  • Integrating Cisco Unified Communications Applications v8 Student Kit
  • Troubleshooting Cisco Unified Communications v8 Student Kit

Firebrand Training offers top-quality technical education and certification training in an all-inclusive course package specifically designed for the needs and ease of our students. We attend to every detail so our students can focus solely on their studies and certification goals.

Our Certification Programs includes

  • Intensive Hands-on Training Utilising our (Lecture | Lab | Review)TM Delivery
  • Comprehensive Study Materials, Program Courseware and Self-Testing Software
  • Fully instructor-led program with 24 hour lab access
  • Examination vouchers *
  • On site testing **
  • Accommodation, all meals, unlimited beverages, snacks and tea / coffee***
  • Transportation to/from designated local railway stations
  • Examination Passing Policy

Please note

  • *Examination vouchers are not included for the following courses: PMP, CAPM, CISA, CISM and CISSP CBK Review
  • **On site testing is not included in our PMP, ISACA, or ITIL Managers and Revision Certifications
  • ***Accommodation not included on the CISSP CBK Review Seminar

Our instructors teach to accommodate every student's learning needs through individualised instruction, hands-on labs, lab partner and group exercises, independent study, self-testing, and question/answer drills.

Firebrand Training has dedicated, well-equipped educational facilities where you will attend instruction and labs and have access to comfortable study and lounging rooms. Our students consistently say our facilities are second-to-none.

Examination Passing Policy

Should a student complete a Firebrand Training Program without having successfully passed all vendor examinations, the student may re-attend that program for a period of one year.  Students will only be responsible for accommodations and vendor exam fees.

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Interested? See prices or call 080 80 800 888

In order to obtain this course, you must first have passed the CCNA Voice Certification or any CCIE certification.

Interested? See prices or call 080 80 800 888