On the 1st October 2007 The Training Camp UK became Firebrand Training. Learn more
ITIL - Managers and Revision Certification
A Firebrand Training
10
Day Course
ITIL Managers and Revision Certification - Overview
Information Technology Infrastructure Library
This ten (10) day accelerated ITIL Managers and Revision Training Course provides information technology professionals with the knowledge and skills necessary to manage IT service in the guidelines of ITIL (the IT Infrastructure Library).
ITIL is the only consistent and comprehensive documentation of best practice for IT Service Management. Used by many hundreds of organisations around the world, a whole ITIL philosophy has grown up around the guidance.
Our accelerated learning ITIL Certification Program:
- Offers the possibility to achieve the ITIL Foundation Certificate and the ITIL Manager's Certificate in 10 days - the course for the ITIL Foundation Certification starts on a Thursday evening and ends on Saturday. The ITIL Manager Certification part starts on Sunday and finishes on the next Sunday.
- Allows you to achieve your certifications in a fraction of the time of 'traditional training' while delivering industry-leading exam passing percentages.
- Helps students grasp complex technical concepts more easily by identifying and catering to individual student learning styles through a mixed visual, auditory and kinaesthetic-tactual delivery system.
- Enhances retention by employing accelerated learning techniques focused on committing information to long-term memory.
ITIL Managers and Revision Certification - Benefits
Having proof of your skills and knowledge gives you the edge over other candidates when applying for a job. An ITIL Managers and Revision Training Course provides a systematic and professional approach to the management of IT service provision. Adopting its guidance can provide benefits such as:
- improved IT services through the use of proven best practice processes
- improved customer satisfaction through a more professional approach to service delivery
- standards and guidance
- improved productivity
- improved use of skills and experience
Certification provides companies with skilled employees, leading to:
- Maximized efficiencies in recruiting, hiring, training and promoting employees
- Operational improvements and greater efficiencies organization-wide
- Reducing costs through the greater efficiencies
- improved delivery of third party services through the specification of ITIL or ISO/IEC 20000 as the standard for service delivery in services procurements
- Increased productivity as certified professionals are able to perform at accepted industry standards
Who should earn an ITIL Certification?
An ITIL Managers and Revision Training Course is important for all types of IT - and IT related professionals, for recent career starters and business professionals to experienced and certified IT professionals who want to optimise the IT Service Management.
ITIL is aimed at:
- IT service providers
- IT directors and managers
- CIOs
It will also benefit:
- business managers
- customers & end-users involved in building good relationships with their IT service providers
- plus any organisation that depends on IT Services
Other accelerated training providers rely heavily on lecture and independent self-testing and study.
Effective technical instruction must be highly varied and interactive to keep attention levels high, promote camaraderie and teamwork between the students and instructor, and solidify knowledge through hands-on learning.
Firebrand Training provides instruction to meet every learning need, including
- Intensive group instruction
- One-on-one instruction attention
- Hands-on labs
- Lab partner and group exercises
- Question and answer drills
- Independent study
This information has been provided as a helpful tool for candidates considering certification. Benefits of certification determined through studies do not guarantee any particular personal successes. Firebrand Training provides a guarantee of obtaining certification at the camp, but does not make any guarantees about personal successes or benefits of obtaining certification.
ITIL Managers and Revision Certification - Curriculum
Firebrand Training provides thorough instructor-led training to ensure that you learn the fundamentals, obtain hands-on skills and earn your certification. You will emerge able to immediately apply your new knowledge in your career environment.
Course Materials:
Students attending this blended-learning program will receive a robust set of course materials that caters to each of the three primary individual learning-intake styles (auditory, visual, and kinaesthetic-tactual) - critical for a successful accelerated learning experience.
Daily lectures, practical assignments and instructor driven discussions are supplemented by a combination of:
Accredited Program Courseware - developed to address the unique demands of accelerated learners
|
Module Description |
|---|
|
Service Management Service Support |
|
ISEB Manager's Certificate in IT Service |
|
Service Management Service Delivery (covers part 1 of the exam) |
|
ISEB Manager's Certificate in IT Service Management (covers part 2 of the exam) |
|
Revision days for the Manager's Certification |
ITIL Manager's and Revision Course program in detail
ITIL Service Management Essentials
Incident Management
- Definition of an incident, description of Incident Control
Problem Management
- Definition of a problem and known error, proactive problem management
Configuration Management
- Defining a configuration item and the configuration management database; impact of Configuration Management on other IT processes
Change Management
- Definition of a change and request for change (RFC); description of change control and change procedures; role of the change advisory board (CAB) and CAB/EC (for handling urgent changes)
Release Management
- Scope and concepts; definition of definitive software library (DSL) and definitive hardware store (DHS); description of planning, testing and implementing
Service Level Management
- Definition of a service catalogue; identifying, negotiating, monitoring and reviewing service level agreements (SLAs)
Financial Management for IT Services
- Reviews of budgeting, charging and IT accounting; analysis of running costs and charging policies
Availability Management
- Review of reliability, availability, resilience, maintainability and serviceability, calculating availability, review of planning, monitoring and reporting
Capacity Management
- Review of application sizing, workload, performance, demand and resource management and their inputs to modelling, definition of the capacity management database and contents of the capacity plan
Service Management Service Support
IT Service Support Overview
- Why Service Management?
- Service Support modules
- Relationship with Service Delivery modules
Configuration Management
- Configuration Identification
- Configuration Management Database
- Configuration Control
- Configuration Status Accounting
- Configuration Audits
- Planning for Configuration Management
- Managing Configuration Management
- Costs & Benefits
Service Desk
- Data Capture
- User Requirements
- Planning for the Service Desk
- Managing the Service Desk
Incident Management
- Dealing with incidents
- Managing incidents
Problem Management
- Problem Management Functions
- Incident, Problem and Error Control
- Planning for Problem Management
- Managing Problem Management
Change Management
- Change Management Components
- Requests for Change
Release Management
- Why have Release Management?
- What is Software Release Management?
- Planning for Release Management
- Managing Release Management
Service Management Service Delivery
- IT Service Support Review
- Configuration Management
- Service Desk
- Incident Management
- Problem Management
- Change Management
- Release Management
- Relationships between Service Support and Service Delivery modules
Service Level Management Overview
- The Requirement
- Service Level Agreement definition
- Service level Management in context
Financial Management
- Introduction
- Accounting and Charging
- Planning for Financial Management
- Costs & Benefits
Capacity Management
- Introduction
- Capacity Management Components
- Planning for Capacity Management
- Performance Management
- Capacity Plan
- Costs and Benefits
Availability Management
- Introduction
- Measurement
- Reporting
- Planning for Availability Management
IT Service Continuity
- Introduction
- Risk Analysis
- Threat Analysis
- Contingency Plan
- Costs and Benefits
Service Level Management
- Planning
- The Customers
- The Services
- Service Level Agreements
- Monitoring and Measurement
ITIL Managers and Revision Certification - Exam Track
The skills required by an individual taking the examination are listed below
- Knowledge of the ITIL Service Support and Service Delivery books.
- The student is able to identify, analyse and assess the IT Service Management processes within an organisation.
- The student is able to design an organisational structure to support the management and use of IT Service Management processes.
- The student is able to describe the IT Service Management functions and processes, how they interrelate and how they should be applied.
- The student possesses the skills to audit and assess the operation of the IT Service Management functions in any given organisation.
- The student possesses the skills to make recommendations regarding the improvement or enhancement of IT Service Management processes.
- The student possesses the effective written communications skills required to be IT Service Manager or consultant.
- The student possesses the interactive communication skills required to be IT Service Manager or consultant. To be awarded the Certificate the candidate must achieve 50% or greater in both of the written examinations.
Examination procedure
The written examination will consist of two three-hour papers. Paper 1 will cover the area of Service Support, and Paper 2, Service Delivery. There may be considerable overlap in the subject matter between the two papers. The examination is 'closed book' and will be conducted over two consecutive days, the first paper will be held on the afternoon normally a Wednesday and the paper two on the Thursday morning.
The examination is based on a case study which will be provided to the candidates and the Provider's administrative contact at least two weeks in advance of the examination. Approximately 60% of the questions will be based on this case study. The remaining questions will be of a more general nature. The candidates will not be permitted to use their copy of the case study in the examination. Clean copies will be provided for each examination paper.
Each paper will have five questions totalling 20 marks each. In the examination all major topics of the curriculum will be examined.
The course price does not include external exam fees.
ITIL Managers and Revision Certification - What's Included
Firebrand Training offers top-quality technical education and certification training in an all-inclusive course package specifically designed for the needs and ease of our students. We attend to every detail so our students can focus solely on their studies and certification goals.
Our Certification Programs includes
- Intensive Hands-on Training Utilising our (Lecture | Lab | Review)TM Delivery
- Comprehensive Study Materials, Program Courseware and Self-Testing Software
- Fully instructor-led program with 24 hour lab access
- Examination vouchers *
- On site testing **
- Accommodation, All Meals, Beverages, and Snacks
- Transportation to/from designated local railway stations
- Examination Passing Policy
Please note
- * Exam vouchers for our (ISC)2 certifications need to be purchased directly from (ISC)2
- ** On site testing is not included in our ISACA, or ITIL Managers and Revision Certifications
Our instructors teach to accommodate every student's learning needs through individualised instruction, hands-on labs, lab partner and group exercises, independent study, self-testing, and question/answer drills.
Firebrand Training has dedicated, well-equipped educational facilities where you will attend instruction and labs and have access to comfortable study and lounging rooms. Our students consistently say our facilities are second-to-none.
Examination Passing Policy
Should a student complete a Firebrand Training Program without having successfully passed all vendor examinations, the student may re-attend that program for a period of one year. Students will only be responsible for accommodations and vendor exam fees.
ITIL Managers and Revision Certification - Prerequisites
Students who are successful in the accelerated Certification course should possess:
- 6-24 months of experience in an IT Service Management
- Responsibility for taking substantial technical decisions affecting the support or delivery of IT services
- The ability to communicate effectively with managers, subordinates, colleagues, users and customers at all levels of seniority
Firebrand Training staff interview all potential students regarding their technical background, degrees and certifications held, and personal fortitude. This screening process ensures a successful match between the customer and Firebrand Training toward accelerated training and certification.
Firebrand Training is an aggressive training environment. You must have an attitude aimed for success. The above prerequisites are guidelines, but many students with less experience have other background or traits that have enabled their success in accelerated training through Firebrand Training.
Managers and Revision Certification Testimonials
"A very intensive but ultimately rewarding experience. Long hours, little sleep but an excellent way to learn in a short space of time."
Andrew McLean, WMCBSA.
"Firebrand does it again! The rate of learning at these courses is phenomenal, having taken both my CCNA and now a MCTS: SQL Server 2k5 with Firebrand I am now a full convert of the method of teaching employed here. The course structure leans itself to a very aggressive learning curve, but if you stay with it the results will follow. The passion, enthusiasm and patience that the instructor presents every day for the subject and the class really helps you get to grips with the material in the 5 days. One last thing, the food here is fantastic; I attribute this alongside the excellent teaching staff to my success on the course."
Russell Cashman, Reliance High-Tech.
"Job done!"
T.S, Provident Financial.
"Excellent instructor and methods. The instructor really knows his stuff."
Neil Grant, Artesia - opentext.
"Excellent as ever, quality lecturer, material and location. Hardwork but very enjoyable."
Robert Fullagar, Self employed.
"Superb quality of instruction in a friendly environment. The intense approach really seems to work."
Dave Magee, CSC.
"I came on this course expecting to work hard but, I did not expect to enjoy it as much as I did. Thanks to my instructor and other attendees this was a well woth while experience for me and one I am likely to repeat in the future."
Shona Gunn, Stirling University.
"Being away to study and prepare for the exam was a very good method to concentrate and cleanse the mind ready for the course. "
Ayo Akinkunle, Metronet.
"Hard work but the tutor's teaching is the Mutts-nuts. Think zero-to-hero montage from the 80s."
Blair A Kelly, company-net.
"The course met all my expectations.
Facilities were good & all staff were extremely helpful."
Jon Oakes, myself.
"Being able to be residential means I was able to focus on what I was doing - no housework, no childminding, no crisis!"
Sylvia Yates, Thurrock Council.
"A really great place to learn. Beautiful surroundings, great food, and truely world-class experienced and qualified trainers.
On top of that - fantastic facilities for you to get stuck in and learn without distractions. You do have to work hard, but theres plenty of support to help you do it. I will definitely look to Firebrand Training when I feel it is time for my next IT qualifications."
James Wells, WebCertain Europe Limited.
"I was very impressed with the instructor. He delivered the course at the right pace and level to get through all the material, which is substantial! To any further students I can fully recommend this course and suggest they prepare as much as possible. "
Ralph Carter, AIM Technology.
"I went in to this course knowing it would be a hard slog. And it was 9am till 12pm every day is needed to try and get all the information in even if like me you had been using the products for 2 years.
Do not attempt the course without experience if you want the full qualification it would be a waste.
"
Neill Riordan, Nothing.
"The tutor was superb and I would highly recommend him to others.
Do not underestimate how hard you will have to work though. 14 hours a day is realistic."
Tim Clarke, AXA UK.
"My experience at Firebrand Training was good. They made learning fun again even in an intense learning environment."
Simon Williams, Metia.
"Firebrand Training is very hard, do not come here expecting to be in the bar everynight. During my time here the only time to go outside was to get the minibus to and from the station. Very hard work but the amount of information you learn is enormous!! Do not come here if you are not focused to learn."
Ben Westlake, Nemo Personal Finance.
"It was one of the hardest weeks in my life, but allowed me to achieve qualification in a really short time."
FM, Salmon Limited.
"Job done!"
T.S, Provident Financial.
"The course was, as always, highly useful and effective. Pacing was fast and occasionally the going was difficult, but never overwhelming and the environment was perfect for focus on studying. The staff were friendly and helpful, the instructor was highly knowledgeable about his subject, and the food was fantastic."
James Bore, Capita.
"Great course, good surroundings and a good way to take in a lot of information in a short space of time. Would recommend."
Ian Randle, Cooper Parry.
"A thoroughly rewarding experience with some useful methods to take back and implement in my business."
J.I, EDF energy.
"Enjoyed the course but you really need to be prepared to put in some long hours !!"
GB, LXE .
"The training is tough and hard hitting, with very little time for anything else. But if you are preared to put in the Time and effort for the course, you will see the results."
Steve Harley, KBR.
"An excellent trainer and the course was well structured towards the final exam. "
KH, Ernst and Young.
"Firebrand Training provided a very good place to concentrate on my study without outside distractions. Days were long and study intense but everything was provided that was necessary for my learning experience. "
JM, JKIS Ltd.
"The training is tough and hard hitting, with very little time for anything else. But if you are preared to put in the Time and effort for the course, you will see the results."
Steve Harley, KBR.
"The seminar provided a comprehensive review to consolidate my background knowledge and experience and prepare for the exam experience without distractions."
D.B, Rolls Royce.
"Attended with a rudementary understanding of Sharepoint and left feeling confident that I could implement a suitable business solution for my organisation."
Craig Law, MOD.
"Full on, no distraction, focused learning. Excellent instructor with a huge volume of theoretical and practical experience who made a very long day interesting and pass extremely quickly."
J.H, BT.
Managers and Revision Certification Course Dates
Start |
End |
Availability |
Register |
|---|---|---|---|
7/1/2009 |
16/1/2009 |
Limited availability |
|
15/4/2009 |
24/4/2009 |
Seats open |
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