ITIL - Service Capability (Stream 1)

A Firebrand Training
8
Day Course

ITIL - Service Capability (Stream 1) - Overview

“Excellent course, first class tuition, comfortable relaxed surroundings that give you a great environment in which to study and achieve.” Stuart Reynolds (Firebrand ITIL certified)

“I was very impressed with the staff and facilities at Firebrand, my stay was very comfortable and enjoyable and I would definitely think about coming back.” Lacey Robinson (Firebrand ITIL certified)

Here’s 7 reasons why you should take your ITIL Service Capability training with Firebrand Training:

You’ll be certified in just 8 days. With us, you'll have Service Offerings & Agreements, and also Planning Protection & Optimisation in just over 1 week
It’s all inclusive. A one-off fee covers all course materials, exams, accommodation and meals. No hidden extras
Pass first time or train again for free. This is our guarantee. We're sure you'll pass your ITIL course first time. But if you don’t, come back within a year, and only pay for accommodation and exams. Everything else is free
You’ll learn more. Most training days run from 9am - 5pm, with a nice long break for lunch. With Firebrand you’ll get at least 12 hours/day quality learning time, with your instructor
You'll learn faster. Chances are, you’ll have a different learning style to those around you. We combine visual, auditory and tactile styles to deliver the material in a way that ensures you will learn faster and more easily
You’re in safe hands. We’re the Institute of IT Training’s “Training Company of the Year” 2006, 2007, 2008. We’ve trained and certified over 17,000 professionals to date, we’ve won several awards for our work, and we’re partners with all the big names in the business
You don't just study the subject. We use more case studies and practical tests to make sure you can apply your new knowledge to the work environment

During the week, you’ll take exams on-site for the following accreditations:

ITIL® Service Capability – Service Offerings & Agreements
ITIL® Service Capability – Planning, Protection & Optimisation

Interested? See our pricing or text 'firebrand itilv3c1' to 07786 200 690

ITIL - Service Capability (Stream 1) - Benefits

Other training providers rely heavily on lecture, self-testing and self-study.

Our approach is highly varied and interactive to keep your attention, promote teamwork, and reinforce knowledge gained through hands-on learning.

You will:

Be Immersed into a distraction-free environment - escaping your normal routine and focusing purely on learning.

Experience Accelerated Learning methods – designed to help you learn much more quickly, spend less time out of the office, and see returns from your investment straight away.

Be Measured through on-site exam testing - creating a complete feedback loop that ensures you understand the subject thoroughly.

With Firebrand Training, you will learn more.

This information has been provided as a helpful tool for candidates considering certification. Benefits of certification determined through studies do not guarantee any particular personal successes. Firebrand Training provides a guarantee of obtaining certification at the camp, but does not make any guarantees about personal successes or benefits of obtaining certification.

Interested? See our pricing or text 'firebrand itilv3c1' to 07786 200 690

ITIL - Service Capability (Stream 1) - Curriculum

Our accelerated ITIL course is the most effective, efficient way to get ITIL certified.

We’ve designed our curriculum to prepare you for 2 ITIL exams sat during the program.

You’ll cover the following content:

Service Offerings & Agreement (SOA)

Service Management as a Practice
Processes across the Service Lifecycle pertaining to the Service Offerings and Agreement curriculum
Service Portfolio Management which provides documentation for services and prospective services in business terms
Service Catalogue Management which is concerned with the production and documentation of the Service Catalogue from a business and a technical viewpoint
Service Level Management which sets up a Service Level Agreement (SLA) structure and ensures that all SLAs have an underpinning support structure in place
Demand Management which identifies Patterns of Business Activity to enable the appropriate strategy to be implemented
Supplier Management which ensures all partners and suppliers are managed in the appropriate way and includes contract management
Financial Management which includes ensuring understanding of the service value and the management of all financial considerations
Business Relationship Managers who have responsibility to represent customers and ensure the Service Catalogue and Portfolio have the right needs
Operational activities of processes covered in other lifecycle phases such as Incident and Change Management
Common Service Operation activities related to Service Offerings and Agreement
Organizing for Service Operation which describe functions to be performed within Service Offerings and Agreement
Service Offerings and Agreement roles and responsibilities
Technology and Implementation Considerations
Challenges, Critical Success Factors and risks
CSI as a consequence of effective Service Offerings and Agreement.

Planning, Protection & Optimisation (PPO)

Service Management as a Practice
Processes across the Service Lifecycle pertaining to the practice elements within Planning, Protection & Optimization
Capacity management as a capability to realise successful service design
Availability management as a capability to realise successful service design
IT Service Continuity Management as a capability to support overall Business Continuity Management
Information Security Management as part of the overall corporate governance framework
Common Service Operation activities related to Planning, Protection & Optimization
Organizing for Service Operation which describe functions to be performed within Planning, Protection & Optimization
Planning, Protection & Optimization roles and responsibilities
Technology and Implementation Considerations
Challenges, Critical Success Factors and risks
Continuous Service Improvement as a consequence of effective Planning, Protection & Optimization

Interested? See our pricing or text 'firebrand itilv3c1' to 07786 200 690

ITIL - Service Capability (Stream 1) - Exam Track

You'll be prepared for, and sit the following exams on site:

ITIL® Service Capability – Service Offerings & Agreements
ITIL® Service Capability – Planning, Protection & Optimisation

The examinations each consist of a complex multiple choice, closed book paper of 8 questions, to be answered within 90 minutes. (Candidates sitting the examination in English and who do not have English as their first language will be allowed 120 minutes to allow use of a dictionary.) The pass mark will be 70% or more.

Successful candidates will be awarded 4 credits towards the ITIL® Expert qualification for each exam passed.

Interested? See our pricing or text 'firebrand itilv3c1' to 07786 200 690

ITIL - Service Capability (Stream 1) - What's Included

With Firebrand, you benefit from top-quality education in an all-inclusive course package specifically designed for the needs and ease of our students. We attend to every detail so you can focus solely on your studies and certification goals.

You’ll get a robust set of course materials that cater to each of our three key individual learning styles (auditory, visual, and kinaesthetic-tactile) - critical for a successful learning experience.

Our Certification Programs include*

Daily lectures, exercises, and review sessions
Intensive Hands-on Training Utilising our (Lecture | Lab | Review)^TM Delivery
Comprehensive study materials and courseware - we adapt official curriculum to address the demands of accelerated learners
Self-testing software and/or mock exam papers
Fully instructor-led program with 24 hour lab access
Exam vouchers
On site testing
Accommodation, all meals, drinks and snacks
Our Certification Guarantee - because we're sure you'll pass first time, if don’t pass your exams, come back to the course within a year and you only pay for accommodation and exam vouchers - everything else is free

* Please note:

Our ISC(2) Cissp CBK Review program differs from normal course delivery. For more details, speak to us on 080 80 800 888.
Exam vouchers for our (ISC)2 certifications need to be purchased directly from (ISC)2
On site testing is not included in our Scrum, ISACA or PMI certifications

Our instructors teach to accommodate every student's learning needs through individualised instruction, hands-on labs, lab partner and group exercises, independent study, self-testing, and question/answer drills.

Firebrand Training has dedicated, well-equipped educational facilities where you will attend instruction and labs and have access to comfortable study and lounging rooms. Our students consistently say our facilities are second-to-none.

Examination Passing Policy

Should a student complete a Firebrand Training Program without having successfully passed all vendor examinations, the student may re-attend that program for a period of one year. Students will only be responsible for accommodation and vendor exam fees.

Interested? See our pricing or text 'firebrand itilv3c1' to 07786 200 690

ITIL - Service Capability (Stream 1) - Prerequisites

This course offers a natural career development path for practitioner staff who already hold the ISEB/EXIN ITIL® Foundation Certificate. Before taking the course it is recommended, though not required, that candidates have exposure to basic concepts in IT and related work experience of at least two years.

Professional Qualifications:

The course forms part of the ITIL® Intermediate qualification programme.

We interview all applicants for the course on their technical background, degrees and certifications held, and general suitability. If you get through this screening process, it means you stand a great chance of passing.

Firebrand Training is an immersive training environment. You must be committed to the course. The above prerequisites are guidelines, but many students with less experience have other background or traits that have enabled their success in accelerated training through Firebrand Training.

Interested? See our pricing or text 'firebrand itilv3c1' to 07786 200 690

Service Capability (Stream 1) - Testimonials

"Great SharePoint Professional course, great teacher!! The facilities were very good and being immersed in a subject for five days is a good way of learning it. Exams are never nice to take (unless you're an exam junky) but being immersed means the exams are very relevant and are taken when everything is fresh in your mind."
Darren Phipson, Clarita Solutions.

"This is a fantastic experience. Prepare well and buckle down for your time there, you'll seldom have access to such expertise. Be sure to take a few days off afterwards to recover. You'll deserve it after your achievements at Firebrand."
C.C, Something wrong with this field.

"Very focused, very efficient and effective at understanding the core Prince2 2009 concepts and understanding how this can be applied in the workplace."
Nick Dunstone, Tectura.

"While I did not gain my MCITP EA (yet) i did pass all the 4 pre req modules. This has given me a lot of certification for a 24 year old! I will be back in January to resit the big exam. It is very hard work, but you are given the best possible chance. I look forward to returning to Firebrand Training to get that final elusive exam pass."
Robert Baxter-Kaneen, Kingshott School Trust Limited.

"Coming on this Firebrand Training course has been a fantastic experience. The MCSE course is intense, but I have achieved in two weeks what would normally take months. The instructors are of the highest caliber and have been there at every step of the way. I would highly recommend the MCSE Firebrand training course to anyone who can take the pace and I will definitely be returning soon to further my education."
Jonathan Swanston, Atia Communications.

"Very intense but well delivered course. I enrolled on the Sun Certified Java Programmer course with Firebrand because it was the only courses provided used in conjunction with Sun."
B.F, Aberystwyth University.

"Great environment for learning and a superb CISSP instructor made for a challenging but thoroughly enjoyable experience"
D.M, Manx.

"A very intensive but effective way to learn. I attended the MCSE course with Firebrand Training cause I had used them previously for my training needs."
P.A, John R Weir Ltd.

"Firebrand training is a totally new experience for me. Instructor was extremely good and has in depth detail of topic. Whole experience of Certified Ethical Hacker training was very enjoyable."
A.H, Free Lance consultant.

"Without a doubt the courses were fast and intense. But, I have really learnt and grasped the concept of the courses, especially the foundation course. I will strongly recommend friends, who wants to learn web development to attend Firebrand. The trainer is very attentive and clear which makes settling down to the courses much easier. I have thoroughly enjoyed it."
Danny Lim, NA.

"This course was intense and fast paced. But gave me the opportunity to focus on passing my certification with all the resources I needed to succeed."
Craig Warren, PA Consulting.

"A well paced and well balanced Prince2 2009 course conducted by friendly and helpful tutor."
A.S, NHS.

"Firebrand Training for me was total immersion into a pool of learning presented by an instructor that had an amazing depth of knowledge all at my disposal. I felt comfortable and supported diving straight into what ended up being an intake of the most information in such a short period of time that I have been in for many years. At this moment in time I cannot fault the whole experience and I passed my CompTIA A+Network+ course :D"
Michael Wilcox, myself and friends.

"Excellent Prince2 2009 course which had the right combination of lectures, labs and learning."
J.S, SAIC.

"Instructor was excellent , had a good grasp of level of understanding of candidates and focused on helping to improve in weak areas."
Mahendran Mani, Friends Reunited.

"I felt that Firebrand were excellent from start to finish."
C.M, MOD.

"Firebrand provide a comfortable and intense learning environment to gain the relevant qualification for the work environment. Be prepared to work hard. "
Nigel Morgans, Self employed and PICT.

"I had a really nice time and 13 days have past really quickly. Didn't find this course as intense as the MCSE back in 2006, but there were many new topics to cover like Windows 7, IIS7, IPv6 and Hyper-V. It was great to have a refresher in regards to AD and DNS. I feel that I have done extremely well and even though I did not pass all the exams, I can take much of what I have learnt and apply it the real world. I would highly recommend Firebrand Training to friends and colleagues. However, I would say that it really helps to have a good understanding in the topics before applying for a course. "
Ian Maxey, States of Guernsey.

"Very good course. I learnt a lot and wouldn't hesitate to recommend Firebrand Training.."
IV, MOD.

"The Prince2 2009 training experience was good. excellent, putting structures around what I knew all the time"
O.O, NHS.

"Intense, demanding but very rewarding. I enjoyed the whole experience and would strongly recommend to anyone with a thirst to learn and an ability to detach from the rest of the world and focus."
Robert Camm, Birmingham City Council.

"Very focused, very efficient and effective at understanding the core Prince2 2009 concepts and understanding how this can be applied in the workplace."
Nick Dunstone, Tectura.

"Firebrand are exceptional at taking vendor materials and converting them to documents which make sense. They have presented significant added value to each course I've attended. I look forward to coming back. I enrolled on the Certified Ethical Hacker course with Firebrand because I'd been before and it was very good."
P.D, Dragon School Trust Ltd..

"Long days but well worth it. Would recommend taking MCTS SQL Server 2005 Business Intelligence with Firebrand."
Paul Burton, Remploy Ltd.

"The course was very hard but very well managed. Microsoft recommend 42 weeks of training for the MCSE. Firebrand has managed to fit that into 2 weeks without missing a step."
G.H, Not Applicable.

"Boot camp concepts of accelerated learning is quiet tough and at this stage (Day 6) I am tierd. Not I think am well prepared for the test tomorrow"
Diarmuid OBriain, Unemployed.

"Expect to work hard in this total immersion environment and you will achieve your expectations. I chose Firebrand Training for my Microsoft SharePoint 2007 training needs as I had a previous good experience with them."
B.B, MOD.

"Be prepared to work and you will benefit."
Gordon Caffrey , Atmel.

"I really enjoyed the intensive training, Firebrand style, on the CCNA course. I chose the two-stage CCNA certification route by doing the 3 day ICND1 course (and gaining CCENT certification) then returning a month later for the 3 day ICND2 course. This gave me more time to prepare for ICND2 as it is much tougher than ICND1. My instructor was superb."
Alan Gray, Unemployed.

Service Capability (Stream 1) - Course Dates

Start	Finish	Status	Book now
13/2/2010	20/2/2010	Finished
27/3/2010	3/4/2010	Limited availability	Book now
8/5/2010	15/5/2010	Open	Book now

Print all this course information in our handy print friendly format.

Bookmark ITIL - Service Capability (Stream 1)

For further information about Firebrand Training contact us, for free, on 080 80 800 888 or info@firebrandtraining.co.uk

Firebrand Training will be moving on 15th March 2010. Our new address will be: Firebrand Training Ltd. Langham House, 308 Regent Street, London. W1B 3AT

Copyright 2007-2010 Firebrand Training Ltd. Firebrand Training is a registered trademark. All other names and terms are trademarks or registered trademarks of their respective companies. Privacy Policy. *Prior to 1/10/2007 Firebrand Training was known as Training Camp.

RSS | Site Map

Firebrand Training printable phone icon Talk to us about this course on: 080 80 800 888