ITIL - Service Capability (Stream 1)

A Firebrand Training
8
Day Course

ITIL - Service Capability (Stream 1) - Overview

“Excellent course, first class tuition, comfortable relaxed surroundings that give you a great environment in which to study and achieve.” Stuart Reynolds (Firebrand ITIL certified)

“I was very impressed with the staff and facilities at Firebrand, my stay was very comfortable and enjoyable and I would definitely think about coming back.” Lacey Robinson (Firebrand ITIL certified)

Here’s 7 reasons why you should take your ITIL Service Capability training with Firebrand Training:

  1. You’ll be certified in just 8 days. With us, you'll have Service Offerings & Agreements, and also Planning Protection & Optimisation in just over 1 week
  2. It’s all inclusive. A one-off fee covers all course materials, exams, accommodation and meals. No hidden extras
  3. Pass first time or train again for free. This is our guarantee. We're sure you'll pass your ITIL course first time. But if you don’t, come back within a year, and only pay for accommodation and exams. Everything else is free
  4. You’ll learn more. Most training days run from 9am - 5pm, with a nice long break for lunch. With Firebrand you’ll get at least 12 hours/day quality learning time, with your instructor
  5. You'll learn faster. Chances are, you’ll have a different learning style to those around you. We combine visual, auditory and tactile styles to deliver the material in a way that ensures you will learn faster and more easily
  6. You’re in safe hands. We’re the Institute of IT Training’s “Training Company of the Year” 2006, 2007, 2008. We’ve trained and certified over 17,000 professionals to date, we’ve won several awards for our work, and we’re partners with all the big names in the business
  7. You don't just study the subject. We use more case studies and practical tests to make sure you can apply your new knowledge to the work environment

During the week, you’ll take exams on-site for the following accreditations:

  • ITIL® Service Capability – Service Offerings & Agreements
  • ITIL® Service Capability – Planning, Protection & Optimisation

Interested? See our pricing or text 'firebrand itilv3c1' to 07786 200 690

ITIL - Service Capability (Stream 1) - Benefits

Other training providers rely heavily on lecture, self-testing and self-study.

Our approach is highly varied and interactive to keep your attention, promote teamwork, and reinforce knowledge gained through hands-on learning.

You will:

Be Immersed into a distraction-free environment - escaping your normal routine and focusing purely on learning.

Experience Accelerated Learning methods – designed to help you learn much more quickly, spend less time out of the office, and see returns from your investment straight away.

Be Measured through on-site exam testing - creating a complete feedback loop that ensures you understand the subject thoroughly.

With Firebrand Training, you will learn more.

This information has been provided as a helpful tool for candidates considering certification. Benefits of certification determined through studies do not guarantee any particular personal successes. Firebrand Training provides a guarantee of obtaining certification at the camp, but does not make any guarantees about personal successes or benefits of obtaining certification.

Interested? See our pricing or text 'firebrand itilv3c1' to 07786 200 690

ITIL - Service Capability (Stream 1) - Curriculum

Our accelerated ITIL course is the most effective, efficient way to get ITIL certified.

We’ve designed our curriculum to prepare you for 2 ITIL exams sat during the program.

You’ll cover the following content:

Service Offerings & Agreement (SOA)

  • Service Management as a Practice
  • Processes across the Service Lifecycle pertaining to the Service Offerings and Agreement curriculum
  • Service Portfolio Management which provides documentation for services and prospective services in business terms
  • Service Catalogue Management which is concerned with the production and documentation of the Service Catalogue from a business and a technical viewpoint
  • Service Level Management which sets up a Service Level Agreement (SLA) structure and ensures that all SLAs have an underpinning support structure in place
  • Demand Management which identifies Patterns of Business Activity to enable the appropriate strategy to be implemented
  • Supplier Management which ensures all partners and suppliers are managed in the appropriate way and includes contract management
  • Financial Management which includes ensuring understanding of the service value and the management of all financial considerations
  • Business Relationship Managers who have responsibility to represent customers and ensure the Service Catalogue and Portfolio have the right needs
  • Operational activities of processes covered in other lifecycle phases such as Incident and Change Management
  • Common Service Operation activities related to Service Offerings and Agreement
  • Organizing for Service Operation which describe functions to be performed within Service Offerings and Agreement
  • Service Offerings and Agreement roles and responsibilities
  • Technology and Implementation Considerations
  • Challenges, Critical Success Factors and risks
  • CSI as a consequence of effective Service Offerings and Agreement.

Planning, Protection & Optimisation (PPO)

  • Service Management as a Practice
  • Processes across the Service Lifecycle pertaining to the practice elements within Planning, Protection & Optimization
  • Capacity management as a capability to realise successful service design
  • Availability management as a capability to realise successful service design
  • IT Service Continuity Management as a capability to support overall Business Continuity Management
  • Information Security Management as part of the overall corporate governance framework
  • Common Service Operation activities related to Planning, Protection & Optimization
  • Organizing for Service Operation which describe functions to be performed within Planning, Protection & Optimization
  • Planning, Protection & Optimization roles and responsibilities
  • Technology and Implementation Considerations
  • Challenges, Critical Success Factors and risks
  • Continuous Service Improvement as a consequence of effective Planning, Protection & Optimization

Interested? See our pricing or text 'firebrand itilv3c1' to 07786 200 690

ITIL - Service Capability (Stream 1) - Exam Track

You'll be prepared for, and sit the following exams on site:

  • ITIL® Service Capability – Service Offerings & Agreements
  • ITIL® Service Capability – Planning, Protection & Optimisation

The examinations each consist of a complex multiple choice, closed book paper of 8 questions, to be answered within 90 minutes. (Candidates sitting the examination in English and who do not have English as their first language will be allowed 120 minutes to allow use of a dictionary.) The pass mark will be 70% or more.

Successful candidates will be awarded 4 credits towards the ITIL® Expert qualification for each exam passed.

Interested? See our pricing or text 'firebrand itilv3c1' to 07786 200 690

ITIL - Service Capability (Stream 1) - What's Included

With Firebrand, you benefit from top-quality education in an all-inclusive course package specifically designed for the needs and ease of our students. We attend to every detail so you can focus solely on your studies and certification goals.

You’ll get a robust set of course materials that cater to each of our three key individual learning styles (auditory, visual, and kinaesthetic-tactile) - critical for a successful learning experience.

Our Certification Programs include*

  • Daily lectures, exercises, and review sessions
  • Intensive Hands-on Training Utilising our (Lecture | Lab | Review)TM Delivery
  • Comprehensive study materials and courseware - we adapt official curriculum to address the demands of accelerated learners
  • Self-testing software and/or mock exam papers
  • Fully instructor-led program with 24 hour lab access
  • Exam vouchers
  • On site testing
  • Accommodation, all meals, drinks and snacks
  • Our Certification Guarantee - because we're sure you'll pass first time, if don’t pass your exams, come back to the course within a year and you only pay for accommodation and exam vouchers - everything else is free

* Please note:

  • Our ISC(2) Cissp CBK Review program differs from normal course delivery. For more details, speak to us on 080 80 800 888.
  • Exam vouchers for our (ISC)2 certifications need to be purchased directly from (ISC)2
  • On site testing is not included in our Scrum, ISACA or PMI certifications

Our instructors teach to accommodate every student's learning needs through individualised instruction, hands-on labs, lab partner and group exercises, independent study, self-testing, and question/answer drills.

Firebrand Training has dedicated, well-equipped educational facilities where you will attend instruction and labs and have access to comfortable study and lounging rooms. Our students consistently say our facilities are second-to-none.

Examination Passing Policy

Should a student complete a Firebrand Training Program without having successfully passed all vendor examinations, the student may re-attend that program for a period of one year.  Students will only be responsible for accommodation and vendor exam fees.

Interested? See our pricing or text 'firebrand itilv3c1' to 07786 200 690

ITIL - Service Capability (Stream 1) - Prerequisites

This course offers a natural career development path for practitioner staff who already hold the ISEB/EXIN ITIL® Foundation Certificate. Before taking the course it is recommended, though not required, that candidates have exposure to basic concepts in IT and related work experience of at least two years.

Professional Qualifications:

The course forms part of the ITIL® Intermediate qualification programme.

We interview all applicants for the course on their technical background, degrees and certifications held, and general suitability. If you get through this screening process, it means you stand a great chance of passing.

Firebrand Training is an immersive training environment. You must be committed to the course. The above prerequisites are guidelines, but many students with less experience have other background or traits that have enabled their success in accelerated training through Firebrand Training.

Interested? See our pricing or text 'firebrand itilv3c1' to 07786 200 690

Service Capability (Stream 1) - Testimonials

"Good training. Made me more aware of the security side of IT"
A.W, Morrisons.

"While I did not gain my MCITP EA (yet) i did pass all the 4 pre req modules. This has given me a lot of certification for a 24 year old! I will be back in January to resit the big exam. It is very hard work, but you are given the best possible chance. I look forward to returning to Firebrand Training to get that final elusive exam pass."
Robert Baxter-Kaneen, Kingshott School Trust Limited.

"I wasn't prepared for how intense the course was going to be. I had read the previous testimonials from other people and felt that because I was used to working long hours I would be prepared for how hardcore the learning environment was going to be... but I wasn't. You need to be prepared to be cut off from the rest of the world for the whole week!!"
Natasha Rupniak, The DX Group.

"Another fantastic Certified Ethical Hacker course at Firebrand Training. Instructor was very good and covered the material thoroughly. Thank you again!"
Jamie Constantinou, Markel.

"Firebrand training is a totally new experience for me. Instructor was extremely good and has in depth detail of topic. Whole experience of Certified Ethical Hacker training was very enjoyable."
A.H, Free Lance consultant.

"Well, this is my third experience at Firebrand and without a doubt it is the best experience I had to study for all my certifications. Teaching = Highly Informative Learning = Accelerated/Intense (but its all worth it) Thanks to all the training and operational staff."
Suleyman Kandanli, Smartodds Ltd.

"Firebrand Training Linux Professional courses are long days and lots of hard work, but the environment is pleasant and relaxed. Food is nice, facilities in the training center are good and my instructor was in attendance until late in the evening to give help and encouragement. "
C.S, xxx.

"I love it."
Joe Brown, PAConsulting.

"An excellent facility with highly qualified Prince2 trainers which leads itself to the accelerated learning environment. I would highly recommend."
Nicola McIlroy, air products.

"Quite regress & effective. The only focus is to study, study & study with no distractions. "
Prashant Mahajan, Citigroup.

"Firebrand Training has helped me alot to remain focused and to actually do things I never though I could do. It has made me realise that to achieve you need to put in more than 100% and for further references I will remember to do so in order to achieve the best of my ability.. Firebrand is a really nice place to be and the people around are really helpfull as everyone is here more enough for the same reason. Even though i was not interested as much in these fields of I.T, I actually started to gain interest in it and learnt a lot more then i expected... THANK YOU FIREBRAND for the experience and knowledge."
Suraj Subron, Oasis Hadley Academy.

"I would not hesitate to recommend this course. The instructor knew his material, and the facilities and the staff made it easy to concentrate on the course. I have never taken a course were there where a 100% pass rate before. Speaks for itself."
Anon.,
Datacon.

"Be ready to work harder than you expect to. "
I.H, Catlin Underwriting.

"Firebrand offers a great experience and training."
Boyd Lander, Lander Designs.

"A very effective learning method for those who prefer a high intensity, shared environment and for those with limited time"
Mark Chilton, Draypool.

"I will reflect on this post exam and provide further feedback through the website."
G.H, Not given.

"Long days but well worth it. Would recommend taking MCTS SQL Server 2005 Business Intelligence with Firebrand."
Paul Burton, Remploy Ltd.

"Firebrand is an excellent training facility, which delivers well balanced training"
Martyn Veale, MOD.

"Before I attended Firebrand Training, I was a hard worker but i used to show my knowledge when needed and at a certain time.However now i know how it feels to actually go for an exam and putting as much work as i can within a short amount of time could not be really difficult."
Moayad Ahmed, unemployed.

"Excellent instructor, good facilities."
S.R, Unemployed.

"Al ot of Information in a short period of time, but effective training meant that I could digest more than I thought possible"
V.D, Cardif Pinnacle.

"Once again the Firebrand experience has given me a lot of knowledge in such a very short space of time which has contributed to my certification. Much better than conventional, spread out courses."
Neil Hamshaw, Norfolk County Council.

"The pace was furious, but the immersion principle works."
G.P, Acorn Computer Training Ltd.

"Started badly though station pick up but after that it was excellent through out. The ITIL Foundation residential course was intensive but instructor was high quality and very aware of students needs."
D.D, Parlimentry ict.

"The course was very hard but very well managed. Microsoft recommend 42 weeks of training for the MCSE. Firebrand has managed to fit that into 2 weeks without missing a step."
G.H, Not Applicable.

"My SharePoint instructor was excellent. I don't remember ever being on a course with such a knowledgeable instructor who knew the subject matter and most related areas too! But take a kettle or book into the Premier Lodge! "
Terry Goff, Self Employed.

"Boot camp concepts of accelerated learning is quiet tough and at this stage (Day 6) I am tierd. Not I think am well prepared for the test tomorrow"
Diarmuid OBriain, Unemployed.

"You would do well to study and understand fully chapters one and two before the course"
Kofi Ofuafor, Weston General Hospital.

"My Firebrand experience was tough. You need a good foundation of knowledge and the ability to learn quickly to go with it. The classes sometimes feel that they are going at 100 miles an hour. If you can keep up it is great. The trainers really know their stuff and bring together all of the components in such a way that it makes really good sense. I learnt loads, over and above my considerable industry experience, and of course where else can you achieve MCSE in 2 weeks?"
Martin Bowker, unemployed.

"The course was very hard but very well managed. Microsoft recommend 42 weeks of training for the MCSE. Firebrand has managed to fit that into 2 weeks without missing a step."
G.H, Not Applicable.

Service Capability (Stream 1) - Course Dates

Start

Finish

Status

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13/2/2010

20/2/2010

Finished

 

27/3/2010

3/4/2010

Limited availability

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8/5/2010

15/5/2010

Open

Book now

Bookmark ITIL - Service Capability (Stream 1)

Talk to us about Firebrand Training and our accelerated courses:080 80 800 888

Talk to us about Firebrand Training and our accelerated courses:

080 80 800 888

Request more information about Firebrand Training and our accelerated courses:

Request more information about Firebrand Training and our accelerated courses:

Firebrand Training printable phone icon Talk to us about this course on: 080 80 800 888