ITIL - Service Capability (Stream 2)
A Firebrand Training
8
Day Course
ITIL - Service Capability (Stream 2) - Overview
“Thank you Firebrand, a painless way to achieve certification. It’s so much easier than self study at home, and a lot quicker!” Stan Hawrylak (Firebrand ITIL certified)
“Firebrand* provided high quality accelerated ITIL Foundation training which will allow me to perform my role as Service Manager with confidence.” Cecil Smith (Firebrand ITIL certified)
Here’s 7 reasons why you should take your ITIL Service Capability training with Firebrand Training:
- You’ll be certified in just 8 days. With us, you'll have Release Control & Validation, and Operational Support & Analysis in just over a week
- It’s all inclusive. A one-off fee covers all course materials, exams, accommodation and meals. No hidden extras
- Pass first time or train again for free. This is our guarantee. We're sure you'll pass your ITIL course first time. But if you don’t, come back within a year, and only pay for accommodation and exams. Everything else is free
- You’ll learn more. Most training days run from 9am - 5pm, with a nice long break for lunch. With Firebrand you’ll get at least 12 hours/day quality learning time, with your instructor
- You'll learn faster. Chances are, you’ll have a different learning style to those around you. We combine visual, auditory and tactile styles to deliver the material in a way that ensures you will learn faster and more easily
- You’re in safe hands. We’re the Institute of IT Training’s “Training Company of the Year” 2006, 2007, 2008. We’ve trained and certified over 17,000 professionals to date, we’ve won several awards for our work, and we’re partners with all the big names in the business
- You don't just study the subject. We use more case studies and practical tests to make sure you can apply your new knowledge to the work environment
During the week, you’ll take exams on-site for the following accreditations:
- ITIL® Service Capability – Release, Control & Validation
- ITIL® Service Capability – Operational Support & Analysis
Interested? See our pricing or text 'firebrand itilv3c2' to 07786 200 690
ITIL - Service Capability (Stream 2) - Benefits
Other training providers rely heavily on lecture, self-testing and self-study.
Our approach is highly varied and interactive to keep your attention, promote teamwork, and reinforce knowledge gained through hands-on learning.
You will:
Be Immersed into a distraction-free environment - escaping your normal routine and focusing purely on learning.
Experience Accelerated Learning methods – designed to help you learn much more quickly, spend less time out of the office, and see returns from your investment straight away.
Be Measured through on-site exam testing - creating a complete feedback loop that ensures you understand the subject thoroughly.
With Firebrand Training, you will learn more.
This information has been provided as a helpful tool for candidates considering certification. Benefits of certification determined through studies do not guarantee any particular personal successes. Firebrand Training provides a guarantee of obtaining certification at the camp, but does not make any guarantees about personal successes or benefits of obtaining certification.
Interested? See our pricing or text 'firebrand itilv3c2' to 07786 200 690
ITIL - Service Capability (Stream 2) - Curriculum
Our accelerated ITIL course is the most effective, efficient way to get ITIL certified.
We’ve designed our curriculum to prepare you for 2 ITIL exams sat during the program.
You’ll cover the following content:
Release, Control & Validation (RCV)
- Service Management as a Practice
- Processes across the Service Lifecycle pertaining to the capability of Release, Control and Validation management
- Change management as a capability to realise successful service transition
- Service validation and testing as a capability to assure the integrity and the quality of service transition
- Service asset and configuration management as a capability to monitor the state of service transition
- Knowledge management as part of enhancing the on-going management decision support and service delivery capability
- Service request fulfilment and evaluation to assure meeting committed service level performance
- Common Service Operation activities related to Release, Control and Validation processes
- Organizing for Service Operation which describe functions to be performed within Release, Control and Validation processes
- Release Control and Validation process roles and responsibilities
- Technology and Implementation Considerations
- Challenges, Critical Success Factors and risks
- CSI as a consequence of effective Release, Control and Validation processes
Operational Support & Analysis (OSA)
- Service Management as a Practice and Service Operation Principals
- Processes across the Service Lifecycle pertaining to the capability of Operational Support and Analysis
- Event Management which defines any detectable or discernible occurrence that has significance for the management of the IT Infrastructure or the delivery of an IT service
- Incident Management which has the capability to bring services back to normal operations as soon as possible, according to agreed service levels
- Request Fulfilment which fulfils a request providing quick and effective access to standard services which business staff can use to improve their productivity or the quality of business services and products
- Problem Management which prevents problems and resulting incidents from happening, to eliminate recurring incidents and to minimize the impact of incidents that cannot be prevented
- Access Management which grants authorized users the right to use a service, while preventing access to non-authorized users
- Operational activities of processes covered in other lifecycle phases such as Change Management, Configuration Management, Release and Deployment Management, Capacity Management, Availability Management, Knowledge Management
- Financial Management for IT services, and IT Service Continuity Management
- Common Service Operation activities related to Service Operation and Support
- Organizing for Service Operation which describe functions to be performed within the Service Operation and Support such as Service Desk, Technical Management, IT Operations Management, Application Management
- Service Operations and Support Service Operation roles and responsibilities
- Technology and Implementation Considerations
- Challenges, Critical Success Factors and risks
Interested? See our pricing or text 'firebrand itilv3c2' to 07786 200 690
ITIL - Service Capability (Stream 2) - Exam Track
You'll be prepared for, and sit the following exams on site:
- ITIL® Service Capability – Release, Control & Validation
- ITIL® Service Capability – Operational Support & Analysis
The examinations each consist of a complex multiple choice, closed book paper of 8 questions, to be answered within 90 minutes. (Candidates sitting the examination in English and who do not have English as their first language will be allowed 120 minutes to allow use of a dictionary.) The pass mark will be 70% or more.
Successful candidates will be awarded 4 credits towards the ITIL® Expert qualification for each exam passed.
Interested? See our pricing or text 'firebrand itilv3c2' to 07786 200 690
ITIL - Service Capability (Stream 2) - What's Included
With Firebrand, you benefit from top-quality education in an all-inclusive course package specifically designed for the needs and ease of our students. We attend to every detail so you can focus solely on your studies and certification goals.
You’ll get a robust set of course materials that cater to each of our three key individual learning styles (auditory, visual, and kinaesthetic-tactile) - critical for a successful learning experience.
Our Certification Programs include*
- Daily lectures, exercises, and review sessions
- Intensive Hands-on Training Utilising our (Lecture | Lab | Review)TM Delivery
- Comprehensive study materials and courseware - we adapt official curriculum to address the demands of accelerated learners
- Self-testing software and/or mock exam papers
- Fully instructor-led program with 24 hour lab access
- Exam vouchers
- On site testing
- Accommodation, all meals, drinks and snacks
- Our Certification Guarantee - because we're sure you'll pass first time, if don’t pass your exams, come back to the course within a year and you only pay for accommodation and exam vouchers - everything else is free
* Please note:
- Our ISC(2) Cissp CBK Review program differs from normal course delivery. For more details, speak to us on 080 80 800 888.
- Exam vouchers for our (ISC)2 certifications need to be purchased directly from (ISC)2
- On site testing is not included in our Scrum, ISACA or PMI certifications
Our instructors teach to accommodate every student's learning needs through individualised instruction, hands-on labs, lab partner and group exercises, independent study, self-testing, and question/answer drills.
Firebrand Training has dedicated, well-equipped educational facilities where you will attend instruction and labs and have access to comfortable study and lounging rooms. Our students consistently say our facilities are second-to-none.
Examination Passing Policy
Should a student complete a Firebrand Training Program without having successfully passed all vendor examinations, the student may re-attend that program for a period of one year. Students will only be responsible for accommodation and vendor exam fees.
Interested? See our pricing or text 'firebrand itilv3c2' to 07786 200 690
ITIL - Service Capability (Stream 2) - Prerequisites
This course offers a natural career development path for practitioner staff who already hold the ISEB/EXIN ITIL® Foundation Certificate. Before taking the course it is recommended, though not required, that candidates have exposure to basic concepts in IT and related work experience of at least two years.
Professional Qualifications:
The course forms part of the ITIL® Intermediate qualification programme.
We interview all applicants for the course on their technical background, degrees and certifications held, and general suitability. If you get through this screening process, it means you stand a great chance of passing.
Firebrand Training is an immersive training environment. You must be committed to the course. The above prerequisites are guidelines, but many students with less experience have other background or traits that have enabled their success in accelerated training through Firebrand Training.
Interested? See our pricing or text 'firebrand itilv3c2' to 07786 200 690
Service Capability (Stream 2) - Testimonials
"The CCNA course is very intensive. The amount you can learn in such a small time is incredible. Pre-reading is a must though, some of the concepts are difficult to grasp with the pace of the curriculum making it difficult to catch up. The instructors are always staying behind and coming in early to help, so any problems and questions can be quickly resolved. Although I didnt recieve the full CCNA at the end of this course, it was more down to my lack of experience with Cisco equiptment that than anything at all to do with the training."
Christopher Brett, contract.
"The Firebrand Training instructor was exceptional - his knowledge was 2nd to none and he was able to apply the knowledge into working practice.
His teaching methods are excellent."
David Fraser, CBF Consultancy.
"A well paced and well balanced Prince2 2009 course conducted by friendly and helpful tutor."
A.S, NHS.
"The PMP Course Delivery exactly what i was hoping. Focused environment with excellent staff, lecturer."
Robert Worrall, csc.
"Since I started my first course with Firebrand, I cant get any Training company that match the quality and real life business studies.
Hard work but great results.
No doubt in my mind your the best. Firebrand Training offers good quality training."
Andre Mellet, Universal Telecom.
"Thank you. The experience and qualification will be very useful"
Craig Taylor, NATO.
"Firebrand are exceptional at taking vendor materials and converting them to documents which make sense. They have presented significant added value to each course I've attended. I look forward to coming back. I enrolled on the Certified Ethical Hacker course with Firebrand because I'd been before and it was very good."
P.D, Dragon School Trust Ltd..
"Firebrand Training offers something that other course providers lack, total immersion in training."
J.G, Omega Defence Ltd and NATO.
"I survived Firebrand Training and PASSED ! "
John Ashton, Somerset County Council.
"Quite regress & effective. The only focus is to study, study & study with no distractions. "
Prashant Mahajan, Citigroup.
"Good facilities & excellent trainers. Hard work but very rewarding. "
M.H, DrFoster.
"The pre-training information promised 12 hour days and full immersion in the learning process and delivered on that promise."
K.B, university.
"Even with my limited experience of the .NET Framework and ASP.NET 3.5 I was very impressed with the amount of information the Firebrand Training course enabled me to take in and understand. After attending the course I am now even more enthused to improve my development skills for years to come."
J.P, Auros Limited.
"an excellent course. Fast Pace!!"
Brenda Worger, health industry.
"I really enjoyed the intensive training, Firebrand style, on the CCNA course. I chose the two-stage CCNA certification route by doing the 3 day ICND1 course (and gaining CCENT certification) then returning a month later for the 3 day ICND2 course. This gave me more time to prepare for ICND2 as it is much tougher than ICND1. My instructor was superb."
Alan Gray, Unemployed.
"Very good course. I learnt a lot and wouldn't hesitate to recommend Firebrand Training.."
IV, MOD.
"I had a really nice time and 13 days have past really quickly. Didn't find this course as intense as the MCSE back in 2006, but there were many new topics to cover like Windows 7, IIS7, IPv6 and Hyper-V. It was great to have a refresher in regards to AD and DNS. I feel that I have done extremely well and even though I did not pass all the exams, I can take much of what I have learnt and apply it the real world.
I would highly recommend Firebrand Training to friends and colleagues. However, I would say that it really helps to have a good understanding in the topics before applying for a course. "
Ian Maxey, States of Guernsey.
"Excellent instructor, good facilities."
S.R, Unemployed.
"Very hard work, but well worth it if you are prepared to make the commitment.
"
Andrew Wojcik, Soltec Computer Systems Ltd.
"A good way to learn subject in such a short space of time, be prepared before you attend, the more you read the easier it is when you are here. I enrolled on the MCSE course with Firebrand because I've been on a course before and was impressed by the delivery of the trainers."
N.K, EDS.
"The MCITP Enterprise Administrator course was excellent, the trainer was interesting and most importantly he made a hard subject fun. I will use Firebrand again."
M.B, FourWinds Capital Management UK Ltd.
"The Firebrand Training experience is not one to be taken lightly. As they say you get out of it what you put in. Be prepared for long days and not much sleep. The rewards for putting in the hours and for making sure you understand the materials will ensure you leave Firebrand with the certifications you or your company came for. Well worth the effort do it!!!"
Daniel Thompson, JENDEV.
"The word immerse definitely holds, it was a very positive training experience where you can be in an environment that promotes rapid learning with the instructor on-hand pretty much whenever you need. Definitely recommended."
Shaun Whyte, Trader Media Group.
"I am happy overall and my instructor was of the highest quality and his availability to help in out of hours study was outstanding. "
Chris Atkinson, unemployed.
"Firebrand training is a totally new experience for me. Instructor was extremely good and has in depth detail of topic.
Whole experience of Certified Ethical Hacker training was very enjoyable."
A.H, Free Lance consultant.
"Overall the ITIL Foundation course was of good quality in all areas"
T.B, Nokia.
"You would do well to study and understand fully chapters one and two before the course"
Kofi Ofuafor, Weston General Hospital.
"The course was very hard but very well managed. Microsoft recommend 42 weeks of training for the MCSE. Firebrand has managed to fit that into 2 weeks without missing a step."
G.H, Not Applicable.
"I came here to learn something and I certainly did. The facilities and the stuff were extremely supporting. Thanks guys! It s a lot of work - but worth the time and money. "
L.K, ZHAW.
"Excellent training environment, in a nut shell PERFECTION."
William Evans, mars chocolate.
Service Capability (Stream 2) - Course Dates
Start |
Finish |
Status |
Book now |
|---|---|---|---|
21/2/2010 |
28/2/2010 |
Finished |
|
5/4/2010 |
12/4/2010 |
Limited availability |
|
16/5/2010 |
23/5/2010 |
Open |
Bookmark ITIL - Service Capability (Stream 2)
Talk to us about Firebrand Training and our accelerated courses:
080 80 800 888
Request more information about Firebrand Training and our accelerated courses:
"A well paced and well balanced Prince2 2009 course conducted by friendly and helpful tutor."
A.S, NHS.
APMG PRINCE2® 2009 Foundation / Practitioner (5 Days) (1/2/2010 to 5/2/2010)
For further information about Firebrand Training contact us, for free, on 080 80 800 888 or info@firebrandtraining.co.uk
Firebrand Training will be moving on 15th March 2010. Our new address will be: Firebrand Training Ltd. Langham House, 308 Regent Street, London. W1B 3AT
Copyright 2007-2010 Firebrand Training Ltd. Firebrand Training is a registered trademark. All other names and terms are trademarks or registered trademarks of their respective companies. Privacy Policy. *Prior to 1/10/2007 Firebrand Training was known as Training Camp.
Talk to us about this course on: 080 80 800 888