ITIL - Service Capability (Stream 2)
A Firebrand Training
8
Day Course
ITIL - Service Capability (Stream 2) - Overview
Seven reasons why you should sit your ITIL course with Firebrand Training
- You’ll be ITIL certified in just 8 days. With us, you’ll be ITIL trained in record time
- Our ITIL course is all-inclusive. A one-off fee covers all course materials, exams, accommodation and meals. No hidden extras
- Pass ITIL first time or train again for free. This is our guarantee. We're sure you'll pass your ITIL course first time. But if you don’t, come back within a year, and only pay for accommodation and exams. Everything else is free
- You’ll learn more ITIL. A day with a traditional training provider generally runs from 9am – 5pm, with a nice long break for lunch. With Firebrand Training you’ll get at least 12 hours/day quality learning time, with your instructor
- You’ll learn ITIL faster. Chances are, you’ll have a different learning style to those around you. We combine visual, auditory and tactile styles to deliver the material in a way that ensures you will learn faster and more easily
- You’ll be studying ITIL with the best. We have won the Institute of IT Training’s "Training Company of the Year" a record three times. As well as winning many more awards, we’ve trained and certified 20,000 professionals, and we’re partners with all of the big names in the business
- You'll do more than study ITIL courseware. We use labs, case studies and practice tests to make sure you can apply your new knowledge to the work environment. Our instructors use demonstrations and real-world experience to keep the day interesting and engaging.
“Thank you Firebrand, a painless way to achieve certification. It’s so much easier than self study at home, and a lot quicker!” Stan Hawrylak (Firebrand ITIL certified)
“Firebrand* provided high quality accelerated ITIL Foundation training which will allow me to perform my role as Service Manager with confidence.” Cecil Smith (Firebrand ITIL certified)
During the week, you’ll take exams on-site for the following accreditations:
- ITIL® Service Capability – Release, Control & Validation
- ITIL® Service Capability – Operational Support & Analysis
Interested? See our pricing or text 'firebrand itilv3c2' to 07786 200 690
ITIL - Service Capability (Stream 2) - Benefits
Other accelerated training providers rely heavily on lecture and independent self-testing and study.
Effective technical instruction must be highly varied and interactive to keep attention levels high, promote camaraderie and teamwork between the students and instructor, and solidify knowledge through hands-on learning.
Firebrand Training provides instruction to meet every learning need:
- Intensive group instruction
- One-on-one instruction attention
- Hands-on labs
- Lab partner and group exercises
- Question and answer drills
- Independent study
This information has been provided as a helpful tool for candidates considering certification. Benefits of certification determined through studies do not guarantee any particular personal successes. Firebrand Training provides a guarantee of obtaining certification at the camp, but does not make any guarantees about personal successes or benefits of obtaining certification.
Interested? See our pricing or text 'firebrand itilv3c2' to 07786 200 690
ITIL - Service Capability (Stream 2) - Curriculum
Our accelerated ITIL course is the most effective, efficient way to get ITIL certified.
We’ve designed our curriculum to prepare you for 2 ITIL exams sat during the program.
You’ll cover the following content:
Release, Control & Validation (RCV)
- Service Management as a Practice
- Processes across the Service Lifecycle pertaining to the capability of Release, Control and Validation management
- Change management as a capability to realise successful service transition
- Service validation and testing as a capability to assure the integrity and the quality of service transition
- Service asset and configuration management as a capability to monitor the state of service transition
- Knowledge management as part of enhancing the on-going management decision support and service delivery capability
- Service request fulfilment and evaluation to assure meeting committed service level performance
- Common Service Operation activities related to Release, Control and Validation processes
- Organizing for Service Operation which describe functions to be performed within Release, Control and Validation processes
- Release Control and Validation process roles and responsibilities
- Technology and Implementation Considerations
- Challenges, Critical Success Factors and risks
- CSI as a consequence of effective Release, Control and Validation processes
Operational Support & Analysis (OSA)
- Service Management as a Practice and Service Operation Principals
- Processes across the Service Lifecycle pertaining to the capability of Operational Support and Analysis
- Event Management which defines any detectable or discernible occurrence that has significance for the management of the IT Infrastructure or the delivery of an IT service
- Incident Management which has the capability to bring services back to normal operations as soon as possible, according to agreed service levels
- Request Fulfilment which fulfils a request providing quick and effective access to standard services which business staff can use to improve their productivity or the quality of business services and products
- Problem Management which prevents problems and resulting incidents from happening, to eliminate recurring incidents and to minimize the impact of incidents that cannot be prevented
- Access Management which grants authorized users the right to use a service, while preventing access to non-authorized users
- Operational activities of processes covered in other lifecycle phases such as Change Management, Configuration Management, Release and Deployment Management, Capacity Management, Availability Management, Knowledge Management
- Financial Management for IT services, and IT Service Continuity Management
- Common Service Operation activities related to Service Operation and Support
- Organizing for Service Operation which describe functions to be performed within the Service Operation and Support such as Service Desk, Technical Management, IT Operations Management, Application Management
- Service Operations and Support Service Operation roles and responsibilities
- Technology and Implementation Considerations
- Challenges, Critical Success Factors and risks
Interested? See our pricing or text 'firebrand itilv3c2' to 07786 200 690
ITIL - Service Capability (Stream 2) - Exam Track
You'll be prepared for, and sit the following exams on site:
- ITIL® Service Capability – Release, Control & Validation
- ITIL® Service Capability – Operational Support & Analysis
The examinations each consist of a complex multiple choice, closed book paper of 8 questions, to be answered within 90 minutes. (Candidates sitting the examination in English and who do not have English as their first language will be allowed 120 minutes to allow use of a dictionary.) The pass mark will be 70% or more.
Successful candidates will be awarded 4 credits towards the ITIL® Expert qualification for each exam passed.
Interested? See our pricing or text 'firebrand itilv3c2' to 07786 200 690
ITIL - Service Capability (Stream 2) - What's Included
Official FOX-IT Courseware
- Service Offerings and Agreements (SO&A) Courseware
- Planning, Protection and Optimization (PP&O) Courseware
Official ITSMF Courseware
- ITIL V3 Capability Operational Support & Analysis Handbook (OSA) ISBN: 9780113312085
- ITIL V3 Capability Release, Control & Validation Handbook (RCV) ISBN: 9780113312108
With Firebrand, you benefit from top-quality education in an all-inclusive course package specifically designed for the needs and ease of our students. We attend to every detail so you can focus solely on your studies and certification goals.
You’ll get a robust set of course materials that cater to each of our three key individual learning styles (auditory, visual, and kinaesthetic-tactile) - critical for a successful learning experience.
Our Certification Programmes include:
- Daily lectures, exercises, and review sessions
- Intensive hands-on training utilising our (Lecture | Lab | Review)TM delivery
- Comprehensive study materials and courseware - we adapt official curriculum to address the demands of accelerated learners
- Self-testing software and/or mock exam papers*
- Fully instructor-led programme with 24-hour lab access
- Exam vouchers*
- On-site testing*
- Accommodation, all meals, drinks and snacks*
- Our Certification Guarantee - because we're sure you'll pass first time, if you don’t pass your exams, come back to the course within a year and you only pay for accommodation and exam vouchers - everything else is free
* Please note:
- Our ISC(2) CISSP CBK Review programme differs from normal course delivery. For more details, speak to us on 080 80 800 888.
- Practice tests are not available for the Microsoft MCTS System Center Configuration Manager 2007 course
- Exam vouchers for our (ISC)2, ISACA or PMI certifications need to be purchased directly from the vendor ahead of the course. You will still sit your (ISC)2 exam on-site as part of the course.
- On-site testing is not included in our Scrum, ISACA or PMI certifications. You will sit your PMI exam at a nearby academic open Prometric Test Centre on the final day of the five-day course.
Our instructors teach to accommodate every student's learning needs through individualised instruction, hands-on labs, lab partner and group exercises, independent study, self-testing, and question/answer drills.
Firebrand Training has dedicated, well-equipped educational facilities where you will attend instruction and labs and have access to comfortable study and lounging rooms. Our students consistently say our facilities are second-to-none.
Examination Passing Policy
Should a student complete a Firebrand Training programme without having successfully passed all vendor examinations, the student may re-attend that programme for a period of one year. Students will only be responsible for accommodation and vendor exam fees.
Interested? See our pricing or text 'firebrand itilv3c2' to 07786 200 690
ITIL - Service Capability (Stream 2) - Prerequisites
This course offers a natural career development path for practitioner staff who already hold the ISEB/EXIN ITIL® Foundation Certificate. Before taking the course it is recommended, though not required, that candidates have exposure to basic concepts in IT and related work experience of at least two years.
Professional Qualifications:
The course forms part of the ITIL® Intermediate qualification programme.
Are you ready to get certified in record time?
We interview all applicants for the course on their technical background, degrees and certifications held, and general suitability. If you get through this screening process, it means you stand a great chance of passing.
Firebrand Training is an immersive training environment. You must be committed to the course. The above prerequisites are guidelines, but many students with less experience have other background or traits that have enabled their success in accelerated training through Firebrand Training.
If you have any doubts as to whether you meet the pre-requisites please call (for free) 080 80 800 888 and speak to one of our enrolment consultants, who can help you with a study plan.
Interested? See our pricing or text 'firebrand itilv3c2' to 07786 200 690
Service Capability (Stream 2) - Testimonials
"A great place to do intensive training... strongly recommend"
Amit Patel, Adecco.
Managers and Revision Certification (10 Days) (9/4/2008 to 18/4/2008)
"An extremely professional effort with everyone aligned to achieving excellent results.
A big thanks to all."
Will Lunn, soveriegn group.
Service Lifecycle (Stream 1) (4 Days) (8/3/2010 to 11/3/2010)
"Firebrand* provided high quality accelerated ITIL Foundation training which will allow me to perform my role as Service Manager with confidence."
Cecil Smith, Northgate Information Solutions.
Foundation Certification (2 Days) (2/10/2006 to 3/10/2006)
"Excellent training with excellent facilites. Extremly polite and helpful staff."
Nigel Street, GMAC.
Foundation Certification (2 Days) (21/5/2007 to 22/5/2007)
"Excellent curriculum met my expectations entirely. Good facilities and a well paced course contributed to a succesful couple of days."
Steven Randall, Balfour Beatty.
Foundation Certification (2 Days) (26/7/2010 to 27/7/2010)
"If you want german build quality in a car you do not buy a kia, so why scrimp on training. I have used over 30 different training providers and Firebrand are the market leaders, great location, staff, food and training. I have used the company twice and will be back again. many thanks Firebrand. Richard Evans, IT Project Manager"
Richard Evans, blue chip.
Foundation Certification (2 Days) (8/10/2007 to 9/10/2007)
"Does what it says on the tin- get qualified quickly with minimum time off work"
N.A.
Service Lifecycle (Stream 1) (4 Days) (16/8/2010 to 19/8/2010)
"A great way to get fast qualification for ITILV3 modules but candidates must prepare suitably before hand to get maximum benefit."
Mike Woodall.
Service Lifecycle (Stream 2) (6 Days) (12/3/2010 to 17/3/2010)
"Thank you Firebrand*, a painless way to achieve certification. Its so much easier than self study at home, and a lot quicker!"
Stan Hawrylak, Tata Consultancy Services.
Foundation Certification (2 Days) (9/7/2007 to 10/7/2007)
"Training with Firebrand is a lifetime experience. The training facilities are great, service is fantastic and the teacher can impress with the high level of knowledge and experience. I will come back for further trainings and I stongly recommend Firebrand to everyone, who wants to train with professionals."
Robert Laszczewski.
Foundation Certification (2 Days) (3/11/2008 to 4/11/2008)
Service Capability (Stream 2) - Course Dates
Start |
Finish |
Status |
Book now |
|---|---|---|---|
8/8/2010 |
15/8/2010 |
Finished |
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19/9/2010 |
26/9/2010 |
Wait list |
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24/10/2010 |
31/10/2010 |
Wait list |
|
Bookmark ITIL - Service Capability (Stream 2)
Talk to us about Firebrand Training and our accelerated courses:
080 80 800 888
Request more information about Firebrand Training and our accelerated courses:
"MCITP SA & EA - 13 days of intensive learning!!
I would recommend this course. It really delivered!
The only way to describe it as a learning roller-coaster day 3 first exam AD . We all pass day 5 infrastructure exam 2 out 6 fail. The instructor works with you on the areas that need attention. 7.45 am start in the class with the instructor the next morning re-take the exam 8.30. We pass! This how the 13 days plays out, most students pass the exams first time
The support from all the staff and students is truly immense
I would feel very confident in sending any of my staff to Firebrand for training having experienced this for myself. They work with you to achieve your goals but it has to be said this is a lot of work on the students side most days start at 6am and finish around 8.30 pm with a measure up readiness exam. The pace is fast.
"
Alex Green, Greenpoint Computer Services Ltd.
Microsoft MCITP Enterprise & Server Administrator (13 Days) 19/7/2010 to 31/7/2010
For further information about Firebrand Training contact us, for free, on 080 80 800 888 or info@firebrandtraining.co.uk
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Talk to us about this course on: 080 80 800 888
