ITIL Certification, Training and Courses

ITIL V3 Managers Bridge Only 4 Days

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What
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Six reasons why you should sit your ITIL course with Firebrand Training

You’ll be ITIL trained in just 4 days. With us, you’ll be ITIL trained in record time
Think you are ready for the course? Take a FREE practice test to assess your knowledge!

Our ITIL course is all-inclusive. A one-off fee covers all course materials, accommodation and meals. No hidden extras

You’ll learn more ITIL. A day with a traditional training provider generally runs from 9am – 5pm, with a nice long break for lunch. With Firebrand Training you’ll get at least 12 hours/day quality learning time, with your instructor

You’ll learn ITIL faster. Chances are, you’ll have a different learning style to those around you. We combine visual, auditory and tactile styles to deliver the material in a way that ensures you will learn faster and more easily

You’ll be studying ITIL with the best. We have won the Institute of IT Training’s "Training Company of the Year" a record three times. As well as winning many more awards, we’ve trained and certified 30,000 professionals, and we’re partners with all of the big names in the business

You'll do more than study ITIL courseware. We use labs and case studies to make sure you can apply your new knowledge to the work environment. Our instructors use demonstrations and real-world experience to keep the day interesting and engaging.

Start	Finish	Status
19/12/2011	22/12/2011	Finished
12/03/2012	15/03/2012	Wait list
09/04/2012	12/04/2012	Limited availability
07/05/2012	10/05/2012	Open
04/06/2012	07/06/2012	Open
02/07/2012	05/07/2012	Open

We've trained more than 30,000 students in ten years. We asked them all to review our Accelerated Learning. Currently,
96.06% have said Firebrand exceeded their expectations:

"Thanks to everyone at Firebrand for the efficient and friendly service with a view to assisting me in passing my exams. "
Michelle Curtis, NHS Supply CHain.
ITIL Managers and Revision Certification (10 days) (7/1/2009 to 16/1/2009)

"The tutor covered all the subject matter in a fun and interesting manner. I didn't lose focus over the two days which is a great achievement."
Richard Otter , The Woodland Trust.
ITIL Foundation Certification (2 days) (21/2/2011 to 22/2/2011)

"Very full on, be prepared to work hard!"
H.B-C.
ITIL Service Lifecycle (Stream 2) (6 days) (6/6/2011 to 11/6/2011)

"Excellent environment fully supporting learning - no distractions at all."
Laszlo Szalai, Vodafone.
ITIL Service Lifecycle (Stream 1) (4 days) (5/12/2011 to 8/12/2011)

"The total immersion philosophy was a definite advantage."
Darren WIlliams.
ITIL Foundation Certification (2 days) (8/10/2007 to 9/10/2007)

"Excellent training with excellent facilites. Extremly polite and helpful staff."
Nigel Street, GMAC.
ITIL Foundation Certification (2 days) (21/5/2007 to 22/5/2007)

"Brilliant instructor, intense ITIL course. Come well prepared - unlike me!"
R.D.
ITIL Foundation Certification (2 days) (13/4/2009 to 14/4/2009)

"Good training materials, excellent trainer, facility enabling focus, and incredible training delivery time without risking insufficient knowledge gained."
L.S.
ITIL Foundation Certification (2 days) (13/6/2011 to 14/6/2011)

"The trainers were very good and extremely helpful. It was an intense 10 days and very helpful. The experience exceeded my expectations and I would recommend the course. I would recommend the students read both the Service Support and Service Delivery books before the course starts. "
John Sevcik, Myself, Sevtek, SA.
ITIL Managers and Revision Certification (10 days) (7/1/2009 to 16/1/2009)

"The course materials and lectures were delivered to a high standard that enabled all of the course delegates to comfortably pass first time and come away with a strong grasp of ITIL concepts. I would recommend this course for those involved in delivering IT services across the lifecycle."
R.B.
ITIL Foundation Certification (2 days) (19/12/2011 to 20/12/2011)

Note: The ITIL V3 Managers Bridge exam has been discontinued. You will learn the curriculum on this course, but not gain a certification.

The Information Technology Infrastructure Library (ITIL) is a customizable framework of good practices designed to promote quality computing services in the information technology (IT) sector. As an IT Service Management (ITSM) framework, ITIL provides a systematic approach to the provisioning and management of IT services, from inception through design, implementation, operation and continual improvement. The processes identified and described within ITIL are supplier and platform independent and apply to all aspects of IT infrastructure. Since the mid 1990s, ITIL has been generally considered a de facto international standard for IT Service Management.

The ITIL Managers Bridge certification is aimed at individuals who already hold the Manager's Certificate in IT Service Management at an earlier ITIL version, who wish to obtain the ITIL Expert in IT Service Management, thereby demonstrating their knowledge of ITIL V3.

This qualification will bridge the gap between the ITIL Manager’s Certificate in IT Service Management and the ITIL Expert in IT Service Management.

Interested? See prices or call 080 80 800 888
You can also text 'firebrand itilv3b' to 07786 200 690 for prices

Having proof of your skills and knowledge gives you the edge over other candidates when applying for a job. An ITIL V2-V3 Managers Bridge Training Course provides a systematic and professional approach to the management of IT service provision and leads to the ITIL Version 3 Expert Diploma.

Adopting its guidance can provide benefits such as:

Improved IT services through the use of proven best practice processes
Improved customer satisfaction through a more professional approach to service delivery
Standards and guidance
Improved productivity
Improved use of skills and experience

Certification provides companies with skilled employees, leading to:

Maximized efficiencies in recruiting, hiring, training and promoting employees
Operational improvements and greater efficiencies organization-wide
Reducing costs through the greater efficiencies
Improved delivery of third party services through the specification of ITIL or ISO/IEC 20000 as the standard for service delivery in services procurements
Increased productivity as certified professionals are able to perform at Accepted industry standards

Who should earn an ITIL Version 3 Expert Diploma?

An ITIL V2-V3 Managers Bridge Training Course is important for all types of IT - and IT related professionals, for recent career starters and business professionals to experienced and certified IT professionals who want to optimise the IT Service Management. This course leads to the ITIL Version 3 Expert Diploma which demonstrates to the world that you have achieved the current pinnacle of ITIL expertise.

ITIL is aimed at:

IT service providers
IT directors and managers
CIOs

It will also benefit:

Business managers
Customers & end-users involved in building good relationships with their IT service providers
Plus any organisation that depends on IT Services

The ITIL Version 2 – 3 Managers Bridge provides the delegate with an introduction and detailed description of the Lifecycle approach to IT Service Management. It commences with an introduction to the lifecycle then leads the delegate through each of the lifecycle phases:

Service Strategy
Service Design
Service Transition
Service Operation
Continual Service Improvement

This course also provides the delegate with an appreciation of the differences between the two versions and the processes and functions that have been added to the curriculum.

The delegate has ample opportunity during this course to undertake assignments and sample exam questions to prepare them for the examination held on the afternoon of the last day.

Other accelerated training providers rely heavily on lecture and independent self-testing and study.

Effective technical instruction must be highly varied and interactive to keep attention levels high, promote camaraderie and teamwork between the students and instructor, and solidify knowledge through hands-on learning.

Firebrand Training provides instruction to meet every learning need:

Intensive group instruction
One-on-one instruction attention
Hands-on labs
Lab partner and group exercises
Question and answer drills
Independent study

This information has been provided as a helpful tool for candidates considering training. Courses that include certification come with a certification guarantee. Firebrand Training provides a guarantee of obtaining certification at the training centre, but does not make any guarantees about personal successes or benefits of obtaining certification. Benefits of certification determined through studies do not guarantee any particular personal successes.

Interested? See prices or call 080 80 800 888
You can also text 'firebrand itilv3b' to 07786 200 690 for prices

Firebrand Training provides thorough instructor-led training to ensure that you learn the fundamentals, obtain hands-on skills and earn your certification. You will emerge able to immediately apply your new knowledge in your career environment.

Course Materials

Students attending this blended-learning program will receive a robust set of course materials that caters to each of the three primary individual learning-intake styles (auditory, visual, and kinaesthetic-tactual) - critical for a successful accelerated learning experience.

Daily lectures, practical assignments and instructor driven discussions are supplemented by a combination of:

Accredited Program Courseware - developed to address the unique demands of accelerated learners

Module Description

The ITIL Version 2 – 3 Managers Bridge provides the delegate with an introduction and detailed description of the Lifecycle approach to IT Service Management. It commences with an introduction to the lifecycle then leads the delegate through each of the lifecycle phases:

Service Strategy
Service Transition
Service Design
Service Operation
Continual Service Improvement

This course also provides the delegate with an appreciation of the differences between the two versions and the processes and functions that have been added to the curriculum.

Time Table

Introduction
Service Mgt as a practice
Service Lifecycle
Homework

Service Strategy
Lunch
Exercises
Service Design (1)
Exercises
Homework

Review
Service Design (2)
Exercises
Service Transition (1)
Lunch
Exercises
Service Transition (2)
Exercises
Homework

Review
Service Operation (1)
Exercise
Lunch
Service Operation (2)
Exercise
Continual Service Improvement (1)
Homework

Review
Continual Service Improvement (2)
Exercise
Lunch
Technology and Architecture
Revision
Exam

Detail

Service Mgt as a practice

The purpose of this unit is to enable the candidate fully understand the value of ITSM Good Practice and to be capable of defining and describing a Service and the concept of Service Management as a practice.

Service Lifecycle

The purpose of this unit is to help the candidate to fully understand the Service Lifecycle and explain the objectives and business value for each phase in the lifecycle.

Service Strategy

The purpose of Service Strategy is to help organisations think and act in a strategic manner. The achievement of strategic goals or objectives requires the use of strategic assets and the guidance shows how to transform service management into a strategic asset.

Service Design

The purpose of Service Design is to ensure that for new or changed services, to be introduced into the live environment, that the resulting service will meet the business requirements. A holistic approach is taken to design to ensure that both current and future requirements are met. Therefore Service Design is not done in isolation and impact, costs and timescales are also considered in the overall design. All functional, operational and managerial aspects are considered from the outset.

Service Transition

The purpose of Service Transition is to set customer expectations on when the service will be available, what it will contain and coordinate training of the users if required. It also enables the business change project or customer to integrate a release into their business processes and services and to reduce variations in the predicted and actual performance of the transitioned services and ensure that the service can be used in accordance with the requirements and constraints.

Service Operation

The strategic objectives are realised in the Service Operation lifecycle phase. Service Operation will deliver and manage the services ensuring robust end to end operational practices are in place. This lifecycle phase is responsible for the management of technology in order to provide responsive and stable services.

Continual Service Improvement

The purpose and goals of Continual Service Improvement (CSI) are to continually review, analyse and make recommendations on improvement opportunities in each lifecycle phase:

Service Strategy
Service Design
Service Transition
Service Operation
Continual Service Improvement

In addition, CSI needs to review and analyse Service Level Achievements and identify and implement individual activities to improve IT service quality and improve the efficiency and effectiveness of the enabling ITSM processes.

As a result, the organisation will improve cost effectiveness of delivering IT services without sacrificing customer satisfaction and ensure applicable quality management methods are used to support continual improvement activities.

Interested? See prices or call 080 80 800 888
You can also text 'firebrand itilv3b' to 07786 200 690 for prices

Note: The ITIL V3 Managers Bridge exam has been discontinued. You will learn the curriculum on this course, but not gain a certification.

Interested? See prices or call 080 80 800 888
You can also text 'firebrand itilv3b' to 07786 200 690 for prices

Official FOX-IT Courseware

ITILV3SL Service Strategy Courseware
ITILV3SL Service Design Courseware
ITILV3SL Service Transition Courseware
ITILV3SL Service Operation Courseware
ITILV3SL Continual Service Improvement Courseware

Official ITSMF Courseware

ITILV3SL Service Strategy Key Element Guide ISBN: 9780113311194
ITILV3SL Service Design Key Element Guide Official ISBN: 9780113311200
ITILV3SL Service Transition Key Element Guide ISBN: 9780113311217
ITILV3SL Service Operation Key Element Guide ISBN: 9780113311187
ITILV3SL Continual Service Improvement Key Element Guide ISBN: 9780113311224

Firebrand Training offers top-quality technical education and certification training in an all-inclusive course package specifically designed for the needs and ease of our students. We attend to every detail so our students can focus solely on their studies and certification goals.

Our Certification Programs includes

Intensive Hands-on Training Utilising our (Lecture | Lab | Review)^TM Delivery
Comprehensive Study Materials, Program Courseware and Self-Testing Software
Fully instructor-led program with 24 hour lab access
Examination vouchers *
On site testing **
Accommodation, All Meals; Unlimited Beverages, Snacks and Tea/Coffee
Transportation to/from designated local railway stations
Examination Passing Policy

Please note

* Exam vouchers for our (ISC)2 certifications need to be purchased directly from (ISC)2
** On site testing is not included in our ISACA, or ITIL Managers and Revision Certifications

Our instructors teach to accommodate every student's learning needs through individualised instruction, hands-on labs, lab partner and group exercises, independent study, self-testing, and question/answer drills.

Firebrand Training has dedicated, well-equipped educational facilities where you will attend instruction and labs and have access to comfortable study and lounging rooms. Our students consistently say our facilities are second-to-none.

Examination Passing Policy

Should a student complete a Firebrand Training Program without having successfully passed all vendor examinations, the student may re-attend that program for a period of one year. Students will only be responsible for accommodations and vendor exam fees.

Interested? See prices or call 080 80 800 888
You can also text 'firebrand itilv3b' to 07786 200 690 for prices

This qualification is ONLY available to candidates who already hold the Manager’s Certificate in IT Service Management (Version 1 or Version 2). The examination has been written on the basis that in preparing for the examination all candidates will have attended an accredited training course and will have read the ITIL Service Lifecycle Practices core guidance which includes:

Service Strategy
Service Design
Service Transition
Service Operation
Continual Service Improvement
Introduction to the Service Lifecycle (Optional but recommended)

Students who are successful in the accelerated Certification course should also possess:

6-24 months of experience in an IT Service Management environment
Responsibility for taking substantial technical decisions affecting the support or delivery of IT services
The ability to communicate effectively with managers, subordinates, colleagues, users and customers at all levels of seniority

Interested? See prices or call 080 80 800 888
You can also text 'firebrand itilv3b' to 07786 200 690 for prices

ITIL V3 Managers Bridge Only 4 Days

Six reasons why you should sit your ITIL course with Firebrand Training

It will take you just two secondsto see how cheap our courses are...

Certification provides companies with skilled employees, leading to:

Who should earn an ITIL Version 3 Expert Diploma?

ITIL is aimed at:

It will also benefit:

Firebrand Training provides instruction to meet every learning need:

Course Materials

Module Description

Time Table

Detail

Service Mgt as a practice

Service Lifecycle

Service Strategy

Service Design

Service Transition

Service Operation

Continual Service Improvement

Official FOX-IT Courseware

Official ITSMF Courseware

Our Certification Programs includes

Please note

Examination Passing Policy

Firebrand Training

It will take you just two seconds
to see how cheap our courses are...