ITIL - V3 Managers Bridge
A Firebrand Training
4
Day Course
ITIL - V3 Managers Bridge - Overview
Seven reasons why you should sit your ITIL course with Firebrand Training
- You’ll be ITIL certified in just 4 days. With us, you’ll be ITIL trained in record time
- Our ITIL course is all-inclusive. A one-off fee covers all course materials, exams, accommodation and meals. No hidden extras
- Pass ITIL first time or train again for free. This is our guarantee. We're sure you'll pass your ITIL course first time. But if you don’t, come back within a year, and only pay for accommodation and exams. Everything else is free
- You’ll learn more ITIL. A day with a traditional training provider generally runs from 9am – 5pm, with a nice long break for lunch. With Firebrand Training you’ll get at least 12 hours/day quality learning time, with your instructor
- You’ll learn ITIL faster. Chances are, you’ll have a different learning style to those around you. We combine visual, auditory and tactile styles to deliver the material in a way that ensures you will learn faster and more easily
- You’ll be studying ITIL with the best. We have won the Institute of IT Training’s "Training Company of the Year" a record three times. As well as winning many more awards, we’ve trained and certified 20,000 professionals, and we’re partners with all of the big names in the business
- You'll do more than study ITIL courseware. We use labs, case studies and practice tests to make sure you can apply your new knowledge to the work environment. Our instructors use demonstrations and real-world experience to keep the day interesting and engaging.
The Information Technology Infrastructure Library (ITIL) is a customizable framework of good practices designed to promote quality computing services in the information technology (IT) sector. As an IT Service Management (ITSM) framework, ITIL provides a systematic approach to the provisioning and management of IT services, from inception through design, implementation, operation and continual improvement. The processes identified and described within ITIL are supplier and platform independent and apply to all aspects of IT infrastructure. Since the mid 1990s, ITIL has been generally considered a de facto international standard for IT Service Management.
The ITIL Managers Bridge certification is aimed at individuals who already hold the Manager's Certificate in IT Service Management at an earlier ITIL version, who wish to obtain the ITIL Expert in IT Service Management, thereby demonstrating their knowledge of ITIL V3.
This qualification will bridge the gap between the ITIL Manager’s Certificate in IT Service Management and the ITIL Expert in IT Service Management.
Interested? See our pricing or text 'firebrand itilv3b' to 07786 200 690
ITIL - V3 Managers Bridge - Benefits
Having proof of your skills and knowledge gives you the edge over other candidates when applying for a job. An ITIL V2-V3 Managers Bridge Training Course provides a systematic and professional approach to the management of IT service provision and leads to the ITIL Version 3 Expert Diploma.
Adopting its guidance can provide benefits such as:
- Improved IT services through the use of proven best practice processes
- Improved customer satisfaction through a more professional approach to service delivery
- Standards and guidance
- Improved productivity
- Improved use of skills and experience
Certification provides companies with skilled employees, leading to:
- Maximized efficiencies in recruiting, hiring, training and promoting employees
- Operational improvements and greater efficiencies organization-wide
- Reducing costs through the greater efficiencies
- Improved delivery of third party services through the specification of ITIL or ISO/IEC 20000 as the standard for service delivery in services procurements
- Increased productivity as certified professionals are able to perform at Accepted industry standards
Who should earn an ITIL Version 3 Expert Diploma?
An ITIL V2-V3 Managers Bridge Training Course is important for all types of IT - and IT related professionals, for recent career starters and business professionals to experienced and certified IT professionals who want to optimise the IT Service Management. This course leads to the ITIL Version 3 Expert Diploma which demonstrates to the world that you have achieved the current pinnacle of ITIL expertise.
ITIL is aimed at:
- IT service providers
- IT directors and managers
- CIOs
It will also benefit:
- Business managers
- Customers & end-users involved in building good relationships with their IT service providers
- Plus any organisation that depends on IT Services
The ITIL Version 2 – 3 Managers Bridge provides the delegate with an introduction and detailed description of the Lifecycle approach to IT Service Management. It commences with an introduction to the lifecycle then leads the delegate through each of the lifecycle phases:
- Service Strategy
- Service Design
- Service Transition
- Service Operation
- Continual Service Improvement
This course also provides the delegate with an appreciation of the differences between the two versions and the processes and functions that have been added to the curriculum.
The delegate has ample opportunity during this course to undertake assignments and sample exam questions to prepare them for the examination held on the afternoon of the last day.
Other accelerated training providers rely heavily on lecture and independent self-testing and study.
Effective technical instruction must be highly varied and interactive to keep attention levels high, promote camaraderie and teamwork between the students and instructor, and solidify knowledge through hands-on learning.
Firebrand Training provides instruction to meet every learning need:
- Intensive group instruction
- One-on-one instruction attention
- Hands-on labs
- Lab partner and group exercises
- Question and answer drills
- Independent study
This information has been provided as a helpful tool for candidates considering certification. Benefits of certification determined through studies do not guarantee any particular personal successes. Firebrand Training provides a guarantee of obtaining certification at the camp, but does not make any guarantees about personal successes or benefits of obtaining certification.
Interested? See our pricing or text 'firebrand itilv3b' to 07786 200 690
ITIL - V3 Managers Bridge - Curriculum
Firebrand Training provides thorough instructor-led training to ensure that you learn the fundamentals, obtain hands-on skills and earn your certification. You will emerge able to immediately apply your new knowledge in your career environment.
Course Materials
Students attending this blended-learning program will receive a robust set of course materials that caters to each of the three primary individual learning-intake styles (auditory, visual, and kinaesthetic-tactual) - critical for a successful accelerated learning experience.
Daily lectures, practical assignments and instructor driven discussions are supplemented by a combination of:
- Accredited Program Courseware - developed to address the unique demands of accelerated learners
Module Description
The ITIL Version 2 – 3 Managers Bridge provides the delegate with an introduction and detailed description of the Lifecycle approach to IT Service Management. It commences with an introduction to the lifecycle then leads the delegate through each of the lifecycle phases:
- Service Strategy
- Service Transition
- Service Design
- Service Operation
- Continual Service Improvement
This course also provides the delegate with an appreciation of the differences between the two versions and the processes and functions that have been added to the curriculum.
Time Table
- Introduction
- Service Mgt as a practice
- Service Lifecycle
- Homework
- Service Strategy
- Lunch
- Exercises
- Service Design (1)
- Exercises
- Homework
- Review
- Service Design (2)
- Exercises
- Service Transition (1)
- Lunch
- Exercises
- Service Transition (2)
- Exercises
- Homework
- Review
- Service Operation (1)
- Exercise
- Lunch
- Service Operation (2)
- Exercise
- Continual Service Improvement (1)
- Homework
- Review
- Continual Service Improvement (2)
- Exercise
- Lunch
- Technology and Architecture
- Revision
- Exam
Detail
Service Mgt as a practice
The purpose of this unit is to enable the candidate fully understand the value of ITSM Good Practice and to be capable of defining and describing a Service and the concept of Service Management as a practice.
Service Lifecycle
The purpose of this unit is to help the candidate to fully understand the Service Lifecycle and explain the objectives and business value for each phase in the lifecycle.
Service Strategy
The purpose of Service Strategy is to help organisations think and act in a strategic manner. The achievement of strategic goals or objectives requires the use of strategic assets and the guidance shows how to transform service management into a strategic asset.
Service Design
The purpose of Service Design is to ensure that for new or changed services, to be introduced into the live environment, that the resulting service will meet the business requirements. A holistic approach is taken to design to ensure that both current and future requirements are met. Therefore Service Design is not done in isolation and impact, costs and timescales are also considered in the overall design. All functional, operational and managerial aspects are considered from the outset.
Service Transition
The purpose of Service Transition is to set customer expectations on when the service will be available, what it will contain and coordinate training of the users if required. It also enables the business change project or customer to integrate a release into their business processes and services and to reduce variations in the predicted and actual performance of the transitioned services and ensure that the service can be used in accordance with the requirements and constraints.
Service Operation
The strategic objectives are realised in the Service Operation lifecycle phase. Service Operation will deliver and manage the services ensuring robust end to end operational practices are in place. This lifecycle phase is responsible for the management of technology in order to provide responsive and stable services.
Continual Service Improvement
The purpose and goals of Continual Service Improvement (CSI) are to continually review, analyse and make recommendations on improvement opportunities in each lifecycle phase:
- Service Strategy
- Service Design
- Service Transition
- Service Operation
- Continual Service Improvement
In addition, CSI needs to review and analyse Service Level Achievements and identify and implement individual activities to improve IT service quality and improve the efficiency and effectiveness of the enabling ITSM processes.
As a result, the organisation will improve cost effectiveness of delivering IT services without sacrificing customer satisfaction and ensure applicable quality management methods are used to support continual improvement activities.
Interested? See our pricing or text 'firebrand itilv3b' to 07786 200 690
ITIL - V3 Managers Bridge - Exam Track
The skills required by an individual taking the examination are listed Below:
- Knowledge of the ITIL Version 2 Service Support and Service Delivery books
- The student is able to identify, analyse and assess the IT Service Management processes within an organisation
- The student is able to design an organisational structure to support the management and use of IT Service Management processes
- The student is able to describe the IT Service Management functions and processes, how they interrelate and how they should be applied
- The student possesses the skills to audit and assess the operation of the IT Service Management functions in any given organisation
- The student possesses the skills to make recommendations regarding the improvement or enhancement of IT Service Management processes
- The student possesses the effective written communications skills required to be an IT Service Manager or consultant
- The student possesses the interactive communication skills required to be an IT Service Manager or consultant
- To be awarded the Certificate the candidate must achieve 80% or greater in the examination
Examination procedure
The complex, scenario based multiple choice examination will consist of 8 questions to be completed in 90 minutes. Typically each question has a brief scenario describing a fictitious organisations problems in particular areas. This is followed by a choice of four solutions to these problems. The delegate must choose one of these solutions. This examination is closed book.
Interested? See our pricing or text 'firebrand itilv3b' to 07786 200 690
ITIL - V3 Managers Bridge - What's Included
Official FOX-IT Courseware
- ITILV3SL Service Strategy Courseware
- ITILV3SL Service Design Courseware
- ITILV3SL Service Transition Courseware
- ITILV3SL Service Operation Courseware
- ITILV3SL Continual Service Improvement Courseware
Official ITSMF Courseware
- ITILV3SL Service Strategy Key Element Guide ISBN: 9780113311194
- ITILV3SL Service Design Key Element Guide Official ISBN: 9780113311200
- ITILV3SL Service Transition Key Element Guide ISBN: 9780113311217
- ITILV3SL Service Operation Key Element Guide ISBN: 9780113311187
- ITILV3SL Continual Service Improvement Key Element Guide ISBN: 9780113311224
With Firebrand, you benefit from top-quality education in an all-inclusive course package specifically designed for the needs and ease of our students. We attend to every detail so you can focus solely on your studies and certification goals.
You’ll get a robust set of course materials that cater to each of our three key individual learning styles (auditory, visual, and kinaesthetic-tactile) - critical for a successful learning experience.
Our Certification Programmes include:
- Daily lectures, exercises, and review sessions
- Intensive hands-on training utilising our (Lecture | Lab | Review)TM delivery
- Comprehensive study materials and courseware - we adapt official curriculum to address the demands of accelerated learners
- Self-testing software and/or mock exam papers*
- Fully instructor-led programme with 24-hour lab access
- Exam vouchers*
- On-site testing*
- Accommodation, all meals, drinks and snacks*
- Our Certification Guarantee - because we're sure you'll pass first time, if you don’t pass your exams, come back to the course within a year and you only pay for accommodation and exam vouchers - everything else is free
* Please note:
- Our ISC(2) CISSP CBK Review programme differs from normal course delivery. For more details, speak to us on 080 80 800 888.
- Practice tests are not available for the Microsoft MCTS System Center Configuration Manager 2007 course
- Exam vouchers for our (ISC)2, ISACA or PMI certifications need to be purchased directly from the vendor ahead of the course. You will still sit your (ISC)2 exam on-site as part of the course.
- On-site testing is not included in our Scrum, ISACA or PMI certifications. You will sit your PMI exam at a nearby academic open Prometric Test Centre on the final day of the five-day course.
Our instructors teach to accommodate every student's learning needs through individualised instruction, hands-on labs, lab partner and group exercises, independent study, self-testing, and question/answer drills.
Firebrand Training has dedicated, well-equipped educational facilities where you will attend instruction and labs and have access to comfortable study and lounging rooms. Our students consistently say our facilities are second-to-none.
Examination Passing Policy
Should a student complete a Firebrand Training programme without having successfully passed all vendor examinations, the student may re-attend that programme for a period of one year. Students will only be responsible for accommodation and vendor exam fees.
Interested? See our pricing or text 'firebrand itilv3b' to 07786 200 690
ITIL - V3 Managers Bridge - Prerequisites
This qualification is ONLY available to candidates who already hold the Manager’s Certificate in IT Service Management (Version 1 or Version 2). The examination has been written on the basis that in preparing for the examination all candidates will have attended an accredited training course and will have read the ITIL Service Lifecycle Practices core guidance which includes:
- Service Strategy
- Service Design
- Service Transition
- Service Operation
- Continual Service Improvement
- Introduction to the Service Lifecycle (Optional but recommended)
Students who are successful in the accelerated Certification course should also possess:
- 6-24 months of experience in an IT Service Management environment
- Responsibility for taking substantial technical decisions affecting the support or delivery of IT services
- The ability to communicate effectively with managers, subordinates, colleagues, users and customers at all levels of seniority
Are you ready to get certified in record time?
We interview all applicants for the course on their technical background, degrees and certifications held, and general suitability. If you get through this screening process, it means you stand a great chance of passing.
Firebrand Training is an immersive training environment. You must be committed to the course. The above prerequisites are guidelines, but many students with less experience have other background or traits that have enabled their success in accelerated training through Firebrand Training.
If you have any doubts as to whether you meet the pre-requisites please call (for free) 080 80 800 888 and speak to one of our enrolment consultants, who can help you with a study plan.
Interested? See our pricing or text 'firebrand itilv3b' to 07786 200 690
V3 Managers Bridge - Testimonials
"Firebrand is the only company I could find in the world that offers this ITIL course in this format. It's a comprehensive course and well presented."
Pat Tynan, BearingPoint Inc.
Managers and Revision Certification (10 Days) (9/4/2008 to 18/4/2008)
"Excellent course, first class tuition, comfortable relaxed surroundings that give you a great environment in which to study and achieve."
Stuart Reynolds, Selestia.
Foundation Certification (2 Days) (8/10/2007 to 9/10/2007)
"I got what I expected - a lot of content focused in short time. Do not expect a relaxed experience - the process requires a great deal of input from the student but that is supported by the staff."
Mike Muir, Private.
Foundation Certification (2 Days) (8/1/2007 to 9/1/2007)
"This was the second course that I have attended with Firebrand this year. If you want an environment to learn,are prepared to put in the effort and want to pass in the quickest time possible then Firebrand* offers the best option. It may not be the cheapest but it is probably the most effective."
Simon Hessey.
Foundation Certification (2 Days) (9/7/2007 to 10/7/2007)
"The total immersion philosophy was a definite advantage."
Darren WIlliams.
Foundation Certification (2 Days) (8/10/2007 to 9/10/2007)
"Training with Firebrand is a lifetime experience. The training facilities are great, service is fantastic and the teacher can impress with the high level of knowledge and experience. I will come back for further trainings and I stongly recommend Firebrand to everyone, who wants to train with professionals."
Robert Laszczewski.
Foundation Certification (2 Days) (3/11/2008 to 4/11/2008)
"I was very impressed with the staff and facilities at Firebrand*, my stay was very comfortable and enjoyable and I would deffinatelty think about coming back."
Lacey, UniChem.
Foundation Certification (2 Days) (9/7/2007 to 10/7/2007)
"I was unsure what to expect from the course as I booked to the course at the last minute. The trainers where gifted and knew how to communicate the course material in a clear and effective way. I have benefitted from the course and would highly recomend the course to others."
Graham Goldstraw.
Managers and Revision Certification (10 Days) (9/4/2008 to 18/4/2008)
"A great place to do intensive training... strongly recommend"
Amit Patel, Adecco.
Managers and Revision Certification (10 Days) (9/4/2008 to 18/4/2008)
"Great course, very intense. I am sure to come back for the management course."
Nigel Starkey.
Foundation Certification (2 Days) (22/9/2008 to 23/9/2008)
V3 Managers Bridge - Course Dates
Start |
Finish |
Status |
Book now |
|---|---|---|---|
19/7/2010 |
22/7/2010 |
Finished |
|
9/8/2010 |
12/8/2010 |
Finished |
|
27/9/2010 |
30/9/2010 |
Wait list |
|
29/11/2010 |
2/12/2010 |
Open |
Bookmark ITIL - V3 Managers Bridge
Talk to us about Firebrand Training and our accelerated courses:
080 80 800 888
Request more information about Firebrand Training and our accelerated courses:
"The ITIL Foundation course was hard work but very effective in achieving my learning goals. As well as preparing for the exam I also gained a clear insight into the subject which I will use in my day to day work."
Peter Morris.
ITIL Foundation Certification (2 Days) 14/6/2010 to 15/6/2010
For further information about Firebrand Training contact us, for free, on 080 80 800 888 or info@firebrandtraining.co.uk
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Talk to us about this course on: 080 80 800 888
