ITIL® V3 Managers Bridge - Only 4 Days

Six reasons why you should sit your ITIL V3 Manager course with Firebrand Training

Find Out How We Help You To Learn New Skills Quickly

  1. You’ll be ITIL V3 Manager trained in just 4 days. With us, you’ll be ITIL V3 Manager trained in record time
  2. Our ITIL V3 Manager course is all-inclusive. A one-off fee covers all course materials, accommodation and meals. No hidden extras
  3. You’ll learn more ITIL V3 Manager. A day with a traditional training provider generally runs from 9am – 5pm, with a nice long break for lunch. With Firebrand Training you’ll get at least 12 hours/day quality learning time, with your instructor
  4. You’ll learn ITIL V3 Manager faster. Chances are, you’ll have a different learning style to those around you. We combine visual, auditory and tactile styles to deliver the material in a way that ensures you will learn faster and more easily
  5. You’ll be studying ITIL V3 Manager with the best. We’ve been named in Training Industry’s “Top 20 IT Training Companies of the Year” every year since 2010. As well as winning many more awards, we’ve trained and certified 65,217 professionals, and we’re partners with all of the big names in the business
  6. You'll do more than study ITIL V3 Manager courseware. We use labs and case studies to make sure you can apply your new knowledge to the work environment. Our instructors use demonstrations and real-world experience to keep the day interesting and engaging

Think you are ready for the course? Take a FREE practice test to assess your knowledge!

When do you want to sit your accelerated course?

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21/8/2017 (Monday)

24/8/2017 (Thursday)

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5/2/2018 (Monday)

8/2/2018 (Thursday)

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19/3/2018 (Monday)

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30/4/2018 (Monday)

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11/6/2018 (Monday)

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Here's the Firebrand Training review section. Since 2001 we've trained exactly 65,217 students and asked them all to review our Accelerated Learning. Currently, 96.56% have said Firebrand exceeded their expectations:



"Fun, friendly place with a vast array of information available as well as 24/7 services present."
Sam Clark, Computask. - ITIL® Foundation Certification (2 days) (5/10/2017 to 6/10/2017)

"The course was well presented and provided great knowledge. "
Blair Ogilvie, Xenith. - ITIL® Foundation Certification (2 days) (31/8/2017 to 1/9/2017)

"Awesome teacher and great source of information."
Adrian Williams, Utilita. - ITIL® Foundation Certification (2 days) (31/8/2017 to 1/9/2017)

"Being on this course was amazing - it really has allowed me to understand that just because I am in IT, it doesn't always mean it is just about IT."
Abdo Elharam, Sun Branding Solutiopns. - ITIL® Foundation Certification (2 days) (24/7/2017 to 25/7/2017)

"Had a great time at Firebrand as per usual. Staff are friendly and professional. Teaching is engaging and delivered well. "
Mary Campbell, Bucks new university . - ITIL® Foundation Certification (2 days) (3/4/2017 to 4/4/2017)

"I found that I was able to learn a lot about ITIL in the 2-day course. The instructor explained ITIL in ways that made it relatable to real life situations which helped my learning."
C.R. - ITIL® Foundation Certification (2 days) (3/4/2017 to 4/4/2017)

"Intense course, well taught and explained to a wide spectrum of students in terms of experience and background knowledge."
Sam Clamp, Countrywide. - ITIL® Foundation Certification (2 days) (6/2/2017 to 7/2/2017)

"Innovative and eye-opening experience. Amazing teaching schedule and top covering"
Ross Hibbert-Storm. - ITIL® Foundation Certification (2 days) (19/12/2016 to 20/12/2016)

"Brilliant as always!"
Mohammed Abdul Shahed, Computer-Eyez. - ITIL® Foundation Certification (2 days) (6/10/2016 to 7/10/2016)

"Training was very good, instructor very informative, friendly and engaging."
Sean McCann, Felinesoft. - ITIL® Foundation Certification (2 days) (25/7/2016 to 26/7/2016)

"Course instructor was fantastic, made the content interactive and enjoyable."
Thomas Convey, National Grid. - ITIL® Foundation Certification (2 days) (2/6/2016 to 3/6/2016)

"Great training delivered in a shorter than normal timescale but still delivering all the required content. The trainer was extremely knowledgeable on the subject and helped me understand ITIL."
Tim Headicar, Foursys Ltd. - ITIL® Foundation Certification (2 days) (2/6/2016 to 3/6/2016)

"Very thorough training and highlighted key learning strategies."
Jake Huebner, Intelisense IT. - ITIL® Foundation Certification (2 days) (4/4/2016 to 5/4/2016)

"Good course that provides a high level view of ITIL and learned a lot in a short amount of time."
Jamie Robinson, Intelisense IT . - ITIL® Foundation Certification (2 days) (4/4/2016 to 5/4/2016)

"There's a lot of information to take in over a two or three day course....but the benefits and outcome is worth it."
David Cleaver. - ITIL® Foundation Certification (2 days) (4/4/2016 to 5/4/2016)

"I was very accepting into the community and loved the people and environment."
Alasdair Corton, Avalon IT. - ITIL® Foundation Certification (2 days) (8/2/2016 to 9/2/2016)

"It has been a very enjoyable and informative stay. Both my instructor and all staff have been very helpful and kind. Also, even though the course is quite intense, I felt as though I have been able to cope very well. "
Muhammad Khan, Jolly IT Solutions. - ITIL® Foundation Certification (2 days) (8/2/2016 to 9/2/2016)

"Full on and very intense"
Mark McGowan, Ossur UK Ltd. - ITIL® Foundation Certification (2 days) (8/2/2016 to 9/2/2016)

"I was very satisfied with my training."
Ross Wilson, Videojet Technologies. - ITIL® Foundation Certification (2 days) (8/2/2016 to 9/2/2016)

"Very intense course with lots of information to take in in such a short space but worth the effort to get qualified quickly."
Matthew Thomas, AllPay. - ITIL® Foundation Certification (2 days) (8/2/2016 to 9/2/2016)

"Our trainer was absolutely brilliant. He knew what he was talking about and explained it in a fun way we could understand. Already thinking of doing the practitioner course."
Jason Powell, Operational Risk data eXchange. - ITIL® Foundation Certification (2 days) (8/2/2016 to 9/2/2016)

"Enjoyed the experience and would recommend."
Anonymous - ITIL® Foundation Certification (2 days) (5/11/2015 to 6/11/2015)

"Had fun, would go again."
S.L. - ITIL® Foundation Certification (2 days) (5/11/2015 to 6/11/2015)

"I enjoyed my time here, friendly people and the way the course was taught was sufficient."
K.O. - ITIL® Foundation Certification (2 days) (5/11/2015 to 6/11/2015)

"Great facilities with a great instructor who made learning fun and intense."
Alexander Nunes, Netstar Limited . - ITIL® Foundation Certification (2 days) (5/11/2015 to 6/11/2015)

"Great environment in which to learn."
Gail Forman, Indigo. - ITIL® V3 Intermediate Level: Service Lifecycle - Continual Service Improvement (2 days) (27/10/2015 to 28/10/2015)

"Development and benefits to attending this course are second to none. Impressed every time!"
Martin Palmer, N/A. - ITIL® V3 Intermediate Level: Service Lifecycle - Service Strategy (2 days) (19/10/2015 to 20/10/2015)

"Excellent course, felt completely immersed and enjoyed every minute. Keep it up Firebrand!"
Anonymous - ITIL® Foundation Certification (2 days) (1/10/2015 to 2/10/2015)

"I really enjoyed my course with Firebrand. The course was very well presented and I learnt a great deal. I have further training booked already."
Anonymous, UTILITA - ITIL® Foundation Certification (2 days) (1/10/2015 to 2/10/2015)

"It went very well and I enjoyed it. However I did not feel I had enough time to go through all the information and revise. Also we were not informed that we would have to study on Wednesday night however this was not a problem, but it would have been useful to know."
Riyaaz Patel, Unknown. - ITIL® Foundation Certification (2 days) (1/10/2015 to 2/10/2015)

"My experience at Firebrand was great, its a nice and friendly learning environment with a good range of courses."
Tom Collins, Midland Hr. - ITIL® Foundation Certification (2 days) (20/8/2015 to 21/8/2015)

"It was very enjoyable, short but all-round well put together."
Ricardo Ladicicco, Tempur. - ITIL® Foundation Certification (2 days) (20/8/2015 to 21/8/2015)

"Well organised, topped with a great instructor."
Daniel Whitley, M&G. - ITIL® Foundation Certification (2 days) (20/8/2015 to 21/8/2015)

"Firebrand is a great way to learn and pass exams. The residential nature is really good as it gives you the space to learn without distractions. The condensed learning experience can be full-on but all topics are covered."
Andy Green, CISCO. - ITIL® Foundation Certification (2 days) (20/8/2015 to 21/8/2015)

"ITIL made interesting and relevant, Thanks :) "
Jamie Mayes, G4S Forensic and Medical Services. - ITIL® Foundation Certification (2 days) (9/7/2015 to 10/7/2015)

"Fast courses for a better understanding of key principles, it has been very stimulating."
Anonymous, Focus Group - ITIL® Foundation Certification (2 days) (9/7/2015 to 10/7/2015)

"Intense, but enjoyable, and a great way to get certified in a short time. Firebrand is my go-to training provider moving forward."
David Charlton, Stevens Group LTD. - ITIL® Foundation Certification (2 days) (9/7/2015 to 10/7/2015)

"Great training and advice. Tutor was excellent at keeping our attention and made the course simple and interesting. Thank you."
Ryan Knight, Chas A Blatchford and Sons. - ITIL® Foundation Certification (2 days) (9/7/2015 to 10/7/2015)

"My experience has been exciting and challenging. I have found the experience rewarding and I would highly recommend to a friend."
Dale Punchard, Stevens Group Ltd.. - ITIL® Foundation Certification (2 days) (9/7/2015 to 10/7/2015)

"This is my second apprenticeship with Firebrand in 3 years. I was delighted that a level 4 apprenticeship was available from them and decided to take it. Every stay at Firebrand is enjoyable and I am always confident when it comes to passing the exams."
Divinia Cousins, Sysdoc. - ITIL® Foundation Certification (2 days) (9/7/2015 to 10/7/2015)

"The relaxed atmosphere and openness to debate, reinforced the curriculum. Being able to share opinions was very reassuring as we all have the same common goal. Brilliant!"
Craig Ezard, Origin Storage. - ITIL® Foundation Certification (2 days) (9/7/2015 to 10/7/2015)

"The instructor was good and I found the use of real world examples very helpful."
Sukhdip Mander, Boston. - ITIL® Foundation Certification (2 days) (9/7/2015 to 10/7/2015)

"Simply, amazing!"
Mohammed Bhatti, JSL Computers. - ITIL® Foundation Certification (2 days) (22/6/2015 to 23/6/2015)

"I found my time at Firebrand enjoyable, the staff were easy to converse with."
Daniel Bishop, Telis Ltd. - ITIL® Foundation Certification (2 days) (22/6/2015 to 23/6/2015)

"Great as always. The staff are there to help during the long hours. I would highly recommend Firebrand."
Phillip Edwards, Telis Ltd. - ITIL® Foundation Certification (2 days) (22/6/2015 to 23/6/2015)

"Very interesting and intensive, learnt a lot in a short amount of time."
Oliver Blanchard. - ITIL® Foundation Certification (2 days) (22/6/2015 to 23/6/2015)

"It is a place you will get thing to improve yourself. To achieve your goals."
Deepika Bandela, Supplenta. - ITIL® Foundation Certification (2 days) (22/6/2015 to 23/6/2015)

"Great experience in a location with no distractions allowing you to focus on what's important - passing the course."
Steve O'Connor, Aston Martin. - ITIL® Foundation Certification (2 days) (22/6/2015 to 23/6/2015)

"Very enjoyable experience"
Dipesh Gohil, Aston Martin. - ITIL® Foundation Certification (2 days) (22/6/2015 to 23/6/2015)

"Value, professional A++ course"
Martin Palmer, P and B Metal Components Limited. - ITIL® Foundation Certification (2 days) (22/6/2015 to 23/6/2015)

Note: The ITIL V3 Managers Bridge exam has been discontinued. You will learn the curriculum on this course, but not gain a certification.

The Information Technology Infrastructure Library (ITIL) is a customizable framework of good practices designed to promote quality computing services in the information technology (IT) sector. As an IT Service Management (ITSM) framework, ITIL provides a systematic approach to the provisioning and management of IT services, from inception through design, implementation, operation and continual improvement. The processes identified and described within ITIL are supplier and platform independent and apply to all aspects of IT infrastructure. Since the mid 1990s, ITIL has been generally considered a de facto international standard for IT Service Management.

The ITIL Managers Bridge certification is aimed at individuals who already hold the Manager's Certificate in IT Service Management at an earlier ITIL version, who wish to obtain the ITIL Expert in IT Service Management, thereby demonstrating their knowledge of ITIL V3.

This qualification will bridge the gap between the ITIL Manager’s Certificate in IT Service Management and the ITIL Expert in IT Service Management.

ITIL® and IT Infrastructure Library® are Registered Trade Marks of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved.

Note: This ITIL® course is provided in conjunction with Thynk an AXELOS accredited training organisation.

Read more ...

Interested? See prices or call 080 80 800 888

Having proof of your skills and knowledge gives you the edge over other candidates when applying for a job. An ITIL V2-V3 Managers Bridge Training Course provides a systematic and professional approach to the management of IT service provision and leads to the ITIL Version 3 Expert Diploma.

Adopting its guidance can provide benefits such as:

  • Improved IT services through the use of proven best practice processes
  • Improved customer satisfaction through a more professional approach to service delivery
  • Standards and guidance
  • Improved productivity
  • Improved use of skills and experience

Certification provides companies with skilled employees, leading to:

  • Maximized efficiencies in recruiting, hiring, training and promoting employees
  • Operational improvements and greater efficiencies organization-wide
  • Reducing costs through the greater efficiencies
  • Improved delivery of third party services through the specification of ITIL or ISO/IEC 20000 as the standard for service delivery in services procurements
  • Increased productivity as certified professionals are able to perform at Accepted industry standards

Who should earn an ITIL Version 3 Expert Diploma?

An ITIL V2-V3 Managers Bridge Training Course is important for all types of IT - and IT related professionals, for recent career starters and business professionals to experienced and certified IT professionals who want to optimise the IT Service Management. This course leads to the ITIL Version 3 Expert Diploma which demonstrates to the world that you have achieved the current pinnacle of ITIL expertise.

ITIL is aimed at:

  • IT service providers
  • IT directors and managers
  • CIOs

It will also benefit:

  • Business managers
  • Customers & end-users involved in building good relationships with their IT service providers
  • Plus any organisation that depends on IT Services

The ITIL Version 2 – 3 Managers Bridge provides the delegate with an introduction and detailed description of the Lifecycle approach to IT Service Management. It commences with an introduction to the lifecycle then leads the delegate through each of the lifecycle phases:

  • Service Strategy
  • Service Design
  • Service Transition
  • Service Operation
  • Continual Service Improvement

This course also provides the delegate with an appreciation of the differences between the two versions and the processes and functions that have been added to the curriculum.

The delegate has ample opportunity during this course to undertake assignments and sample exam questions to prepare them for the examination held on the afternoon of the last day.

Other accelerated training providers rely heavily on lecture and independent self-testing and study.

Effective technical instruction must be highly varied and interactive to keep attention levels high, promote camaraderie and teamwork between the students and instructor, and solidify knowledge through hands-on learning.

Firebrand Training provides instruction to meet every learning need:

  • Intensive group instruction
  • One-on-one instruction attention
  • Hands-on labs
  • Lab partner and group exercises
  • Question and answer drills
  • Independent study

This information has been provided as a helpful tool for candidates considering training. Courses that include certification come with a Certification Guarantee. Pass first time or train again for free (just pay for accommodation, exams and incidental costs). We do not make any guarantees about personal successes or benefits of obtaining certification. Benefits of certification determined through studies do not guarantee any particular personal successes.

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Interested? See prices or call 080 80 800 888

Firebrand Training provides thorough instructor-led training to ensure that you learn the fundamentals, obtain hands-on skills and earn your certification. You will emerge able to immediately apply your new knowledge in your career environment.

Course Materials

Students attending this blended-learning program will receive a robust set of course materials that caters to each of the three primary individual learning-intake styles (auditory, visual, and kinaesthetic-tactual) - critical for a successful accelerated learning experience.

Daily lectures, practical assignments and instructor driven discussions are supplemented by a combination of:

  • Accredited Program Courseware - developed to address the unique demands of accelerated learners

Module Description

The ITIL Version 2 – 3 Managers Bridge provides the delegate with an introduction and detailed description of the Lifecycle approach to IT Service Management. It commences with an introduction to the lifecycle then leads the delegate through each of the lifecycle phases:

  • Service Strategy
  • Service Transition
  • Service Design
  • Service Operation
  • Continual Service Improvement

This course also provides the delegate with an appreciation of the differences between the two versions and the processes and functions that have been added to the curriculum.

Time Table

  • Introduction
  • Service Mgt as a practice
  • Service Lifecycle
  • Homework
  • Service Strategy
  • Lunch
  • Exercises
  • Service Design (1)
  • Exercises
  • Homework
  • Review
  • Service Design (2)
  • Exercises
  • Service Transition (1)
  • Lunch
  • Exercises
  • Service Transition (2)
  • Exercises
  • Homework
  • Review
  • Service Operation (1)
  • Exercise
  • Lunch
  • Service Operation (2)
  • Exercise
  • Continual Service Improvement (1)
  • Homework
  • Review
  • Continual Service Improvement (2)
  • Exercise
  • Lunch
  • Technology and Architecture
  • Revision
  • Exam

Detail

Service Mgt as a practice

The purpose of this unit is to enable the candidate fully understand the value of ITSM Good Practice and to be capable of defining and describing a Service and the concept of Service Management as a practice.

Service Lifecycle

The purpose of this unit is to help the candidate to fully understand the Service Lifecycle and explain the objectives and business value for each phase in the lifecycle.

Service Strategy

The purpose of Service Strategy is to help organisations think and act in a strategic manner. The achievement of strategic goals or objectives requires the use of strategic assets and the guidance shows how to transform service management into a strategic asset.

Service Design

The purpose of Service Design is to ensure that for new or changed services, to be introduced into the live environment, that the resulting service will meet the business requirements. A holistic approach is taken to design to ensure that both current and future requirements are met. Therefore Service Design is not done in isolation and impact, costs and timescales are also considered in the overall design. All functional, operational and managerial aspects are considered from the outset.

Service Transition

The purpose of Service Transition is to set customer expectations on when the service will be available, what it will contain and coordinate training of the users if required. It also enables the business change project or customer to integrate a release into their business processes and services and to reduce variations in the predicted and actual performance of the transitioned services and ensure that the service can be used in accordance with the requirements and constraints.

Service Operation

The strategic objectives are realised in the Service Operation lifecycle phase. Service Operation will deliver and manage the services ensuring robust end to end operational practices are in place. This lifecycle phase is responsible for the management of technology in order to provide responsive and stable services.

Continual Service Improvement

The purpose and goals of Continual Service Improvement (CSI) are to continually review, analyse and make recommendations on improvement opportunities in each lifecycle phase:

  • Service Strategy
  • Service Design
  • Service Transition
  • Service Operation
  • Continual Service Improvement

In addition, CSI needs to review and analyse Service Level Achievements and identify and implement individual activities to improve IT service quality and improve the efficiency and effectiveness of the enabling ITSM processes.

As a result, the organisation will improve cost effectiveness of delivering IT services without sacrificing customer satisfaction and ensure applicable quality management methods are used to support continual improvement activities.

Read more ...

Interested? See prices or call 080 80 800 888

Note: The ITIL V3 Managers Bridge exam has been discontinued. You will learn the curriculum on this course, but not gain a certification.

Read more ...

Interested? See prices or call 080 80 800 888

Official Thynk Courseware

  • Official Thynk Courseware is supplied

Firebrand Training offers top-quality technical education and certification training in an all-inclusive course package specifically designed for the needs and ease of our students. We attend to every detail so our students can focus solely on their studies and certification goals.

Our Accelerated Learning Programmes include:

  • Intensive Hands-on Training Utilising our (Lecture | Lab | Review)TM Delivery
  • Comprehensive Study Materials, Program Courseware and Self-Testing Software including MeasureUp *
  • Fully instructor-led program with 24 hour lab access
  • Examination vouchers **
  • On site testing ***
  • Accommodation, all meals, unlimited beverages, snacks and tea / coffee****
  • Transportation to/from designated local railway stations
  • Examination Passing Policy

Our instructors teach to accommodate every student's learning needs through individualised instruction, hands-on labs, lab partner and group exercises, independent study, self-testing, and question/answer drills.

Firebrand Training has dedicated, well-equipped educational facilities where you will attend instruction and labs and have access to comfortable study and lounging rooms. Our students consistently say our facilities are second-to-none.

Firebrand goes digital

We’re currently migrating from printed to digital courseware. Some courseware is already available in digital, while other books remain in printed form. To find out if this course is digital, call us on 080 80 800 888.

There are several benefits of easy-to-use digital courseware: downloads are immediate, and you’ll always have your courseware available wherever you are. You won’t need to wait for a printed book to be delivered before you start learning – and it’s better for the environment. You can choose to download the courseware to your own device, or borrow one of ours.

Considering a Microsoft course? Always have the most up-to-date Microsoft digital courseware with ‘Fresh Editions’. This gives you access to all versions of digital courseware – you’ll receive updates and revisions of your textbook, at no charge, for the life of that course.

Examination Passing Policy

Should a student complete a Firebrand Training Program without having successfully passed all vendor examinations, the student may re-attend that program for a period of one year.  Students will only be responsible for accommodations and vendor exam fees.

Please note

  • * Not on all courses
  • ** Examination vouchers are not included for the following courses: PMI, GIAC, CISA, CISM, CGEIT, CRISC, CISSP CBK Review and CSX Practitioner Level 1,2 and 3
  • *** On site testing is not included for our PMI, GIAC, CSX Practitioner or ITIL Managers and Revision Certification Courses.
  • **** Accommodation not included on the CISSP CBK Review Seminar

Read more ...

Interested? See prices or call 080 80 800 888

This qualification is ONLY available to candidates who already hold the Manager’s Certificate in IT Service Management (Version 1 or Version 2). The examination has been written on the basis that in preparing for the examination all candidates will have attended an accredited training course and will have read the ITIL Service Lifecycle Practices core guidance which includes:

  • Service Strategy
  • Service Design
  • Service Transition
  • Service Operation
  • Continual Service Improvement
  • Introduction to the Service Lifecycle (Optional but recommended)

Students who are successful in the accelerated Certification course should also possess:

  • 6-24 months of experience in an IT Service Management environment
  • Responsibility for taking substantial technical decisions affecting the support or delivery of IT services
  • The ability to communicate effectively with managers, subordinates, colleagues, users and customers at all levels of seniority

Unsure whether you meet the prerequisites?

Don’t worry - we’ll discuss your technical background, experience and qualifications to determine whether this accelerated course suits you.

Just call us on 080 80 800 888 and speak to one of our enrolment consultants.

Firebrand is an immersive environment and requires commitment. Some prerequisites are simply guidelines; you may find your unique experience, attitude and determination enables you to succeed on your accelerated course.

Interested? See prices or call 080 80 800 888