ITIL - V3 Managers Bridge

A Firebrand Training
4
Day Course

ITIL - V3 Managers Bridge - Overview

The Information Technology Infrastructure Library (ITIL) is a customizable framework of good practices designed to promote quality computing services in the information technology (IT) sector. As an IT Service Management (ITSM) framework, ITIL provides a systematic approach to the provisioning and management of IT services, from inception through design, implementation, operation and continual improvement. The processes identified and described within ITIL are supplier and platform independent and apply to all aspects of IT infrastructure. Since the mid 1990s, ITIL has been generally considered a de facto international standard for IT Service Management.

The ITIL Managers Bridge certification is aimed at individuals who already hold the Manager's Certificate in IT Service Management at an earlier ITIL version, who wish to obtain the ITIL Expert in IT Service Management, thereby demonstrating their knowledge of ITIL V3.

This qualification will bridge the gap between the ITIL Manager’s Certificate in IT Service Management and the ITIL Expert in IT Service Management.

Interested? See our pricing or text 'firebrand itilv3b' to 07786 200 690

ITIL - V3 Managers Bridge - Benefits

Having proof of your skills and knowledge gives you the edge over other candidates when applying for a job. An ITIL V2-V3 Managers Bridge Training Course provides a systematic and professional approach to the management of IT service provision and leads to the ITIL Version 3 Expert Diploma.

Adopting its guidance can provide benefits such as:

Improved IT services through the use of proven best practice processes
Improved customer satisfaction through a more professional approach to service delivery
Standards and guidance
Improved productivity
Improved use of skills and experience

Certification provides companies with skilled employees, leading to:

Maximized efficiencies in recruiting, hiring, training and promoting employees
Operational improvements and greater efficiencies organization-wide
Reducing costs through the greater efficiencies
Improved delivery of third party services through the specification of ITIL or ISO/IEC 20000 as the standard for service delivery in services procurements
Increased productivity as certified professionals are able to perform at Accepted industry standards

Who should earn an ITIL Version 3 Expert Diploma?

An ITIL V2-V3 Managers Bridge Training Course is important for all types of IT - and IT related professionals, for recent career starters and business professionals to experienced and certified IT professionals who want to optimise the IT Service Management. This course leads to the ITIL Version 3 Expert Diploma which demonstrates to the world that you have achieved the current pinnacle of ITIL expertise.

ITIL is aimed at:

IT service providers
IT directors and managers
CIOs

It will also benefit:

Business managers
Customers & end-users involved in building good relationships with their IT service providers
Plus any organisation that depends on IT Services

The ITIL Version 2 – 3 Managers Bridge provides the delegate with an introduction and detailed description of the Lifecycle approach to IT Service Management. It commences with an introduction to the lifecycle then leads the delegate through each of the lifecycle phases:

Service Strategy
Service Design
Service Transition
Service Operation
Continual Service Improvement

This course also provides the delegate with an appreciation of the differences between the two versions and the processes and functions that have been added to the curriculum.

The delegate has ample opportunity during this course to undertake assignments and sample exam questions to prepare them for the examination held on the afternoon of the last day.

Other training providers rely heavily on lecture, self-testing and self-study.

Our approach is highly varied and interactive to keep your attention, promote teamwork, and reinforce knowledge gained through hands-on learning.

You will:

Be Immersed into a distraction-free environment - escaping your normal routine and focusing purely on learning.

Experience Accelerated Learning methods – designed to help you learn much more quickly, spend less time out of the office, and see returns from your investment straight away.

Be Measured through on-site exam testing - creating a complete feedback loop that ensures you understand the subject thoroughly.

With Firebrand Training, you will learn more.

This information has been provided as a helpful tool for candidates considering certification. Benefits of certification determined through studies do not guarantee any particular personal successes. Firebrand Training provides a guarantee of obtaining certification at the camp, but does not make any guarantees about personal successes or benefits of obtaining certification.

Interested? See our pricing or text 'firebrand itilv3b' to 07786 200 690

ITIL - V3 Managers Bridge - Curriculum

Firebrand Training provides thorough instructor-led training to ensure that you learn the fundamentals, obtain hands-on skills and earn your certification. You will emerge able to immediately apply your new knowledge in your career environment.

Course Materials

Students attending this blended-learning program will receive a robust set of course materials that caters to each of the three primary individual learning-intake styles (auditory, visual, and kinaesthetic-tactual) - critical for a successful accelerated learning experience.

Daily lectures, practical assignments and instructor driven discussions are supplemented by a combination of:

Accredited Program Courseware - developed to address the unique demands of accelerated learners

Module Description

The ITIL Version 2 – 3 Managers Bridge provides the delegate with an introduction and detailed description of the Lifecycle approach to IT Service Management. It commences with an introduction to the lifecycle then leads the delegate through each of the lifecycle phases:

Service Strategy
Service Transition
Service Design
Service Operation
Continual Service Improvement

This course also provides the delegate with an appreciation of the differences between the two versions and the processes and functions that have been added to the curriculum.

Time Table

Introduction
Service Mgt as a practice
Service Lifecycle
Homework

Service Strategy
Lunch
Exercises
Service Design (1)
Exercises
Homework

Review
Service Design (2)
Exercises
Service Transition (1)
Lunch
Exercises
Service Transition (2)
Exercises
Homework

Review
Service Operation (1)
Exercise
Lunch
Service Operation (2)
Exercise
Continual Service Improvement (1)
Homework

Review
Continual Service Improvement (2)
Exercise
Lunch
Technology and Architecture
Revision
Exam

Detail

Service Mgt as a practice

The purpose of this unit is to enable the candidate fully understand the value of ITSM Good Practice and to be capable of defining and describing a Service and the concept of Service Management as a practice.

Service Lifecycle

The purpose of this unit is to help the candidate to fully understand the Service Lifecycle and explain the objectives and business value for each phase in the lifecycle.

Service Strategy

The purpose of Service Strategy is to help organisations think and act in a strategic manner. The achievement of strategic goals or objectives requires the use of strategic assets and the guidance shows how to transform service management into a strategic asset.

Service Design

The purpose of Service Design is to ensure that for new or changed services, to be introduced into the live environment, that the resulting service will meet the business requirements. A holistic approach is taken to design to ensure that both current and future requirements are met. Therefore Service Design is not done in isolation and impact, costs and timescales are also considered in the overall design. All functional, operational and managerial aspects are considered from the outset.

Service Transition

The purpose of Service Transition is to set customer expectations on when the service will be available, what it will contain and coordinate training of the users if required. It also enables the business change project or customer to integrate a release into their business processes and services and to reduce variations in the predicted and actual performance of the transitioned services and ensure that the service can be used in accordance with the requirements and constraints.

Service Operation

The strategic objectives are realised in the Service Operation lifecycle phase. Service Operation will deliver and manage the services ensuring robust end to end operational practices are in place. This lifecycle phase is responsible for the management of technology in order to provide responsive and stable services.

Continual Service Improvement

The purpose and goals of Continual Service Improvement (CSI) are to continually review, analyse and make recommendations on improvement opportunities in each lifecycle phase:

Service Strategy
Service Design
Service Transition
Service Operation
Continual Service Improvement

In addition, CSI needs to review and analyse Service Level Achievements and identify and implement individual activities to improve IT service quality and improve the efficiency and effectiveness of the enabling ITSM processes.

As a result, the organisation will improve cost effectiveness of delivering IT services without sacrificing customer satisfaction and ensure applicable quality management methods are used to support continual improvement activities.

Interested? See our pricing or text 'firebrand itilv3b' to 07786 200 690

ITIL - V3 Managers Bridge - Exam Track

The skills required by an individual taking the examination are listed Below:

Knowledge of the ITIL Version 2 Service Support and Service Delivery books
The student is able to identify, analyse and assess the IT Service Management processes within an organisation
The student is able to design an organisational structure to support the management and use of IT Service Management processes
The student is able to describe the IT Service Management functions and processes, how they interrelate and how they should be applied
The student possesses the skills to audit and assess the operation of the IT Service Management functions in any given organisation
The student possesses the skills to make recommendations regarding the improvement or enhancement of IT Service Management processes
The student possesses the effective written communications skills required to be an IT Service Manager or consultant
The student possesses the interactive communication skills required to be an IT Service Manager or consultant
To be awarded the Certificate the candidate must achieve 80% or greater in the examination

Examination procedure

The complex, scenario based multiple choice examination will consist of 8 questions to be completed in 90 minutes. Typically each question has a brief scenario describing a fictitious organisations problems in particular areas. This is followed by a choice of four solutions to these problems. The delegate must choose one of these solutions. This examination is closed book.

Interested? See our pricing or text 'firebrand itilv3b' to 07786 200 690

ITIL - V3 Managers Bridge - What's Included

With Firebrand, you benefit from top-quality education in an all-inclusive course package specifically designed for the needs and ease of our students. We attend to every detail so you can focus solely on your studies and certification goals.

You’ll get a robust set of course materials that cater to each of our three key individual learning styles (auditory, visual, and kinaesthetic-tactile) - critical for a successful learning experience.

Our Certification Programs include*

Daily lectures, exercises, and review sessions
Intensive Hands-on Training Utilising our (Lecture | Lab | Review)^TM Delivery
Comprehensive study materials and courseware - we adapt official curriculum to address the demands of accelerated learners
Self-testing software and/or mock exam papers
Fully instructor-led program with 24 hour lab access
Exam vouchers
On site testing
Accommodation, all meals, drinks and snacks
Our Certification Guarantee - because we're sure you'll pass first time, if don’t pass your exams, come back to the course within a year and you only pay for accommodation and exam vouchers - everything else is free

* Please note:

Our ISC(2) Cissp CBK Review program differs from normal course delivery. For more details, speak to us on 080 80 800 888.
Exam vouchers for our (ISC)2 certifications need to be purchased directly from (ISC)2
On site testing is not included in our Scrum, ISACA or PMI certifications

Our instructors teach to accommodate every student's learning needs through individualised instruction, hands-on labs, lab partner and group exercises, independent study, self-testing, and question/answer drills.

Firebrand Training has dedicated, well-equipped educational facilities where you will attend instruction and labs and have access to comfortable study and lounging rooms. Our students consistently say our facilities are second-to-none.

Examination Passing Policy

Should a student complete a Firebrand Training Program without having successfully passed all vendor examinations, the student may re-attend that program for a period of one year. Students will only be responsible for accommodation and vendor exam fees.

Interested? See our pricing or text 'firebrand itilv3b' to 07786 200 690

ITIL - V3 Managers Bridge - Prerequisites

This qualification is ONLY available to candidates who already hold the Manager’s Certificate in IT Service Management (Version 1 or Version 2). The examination has been written on the basis that in preparing for the examination all candidates will have attended an accredited training course and will have read the ITIL Service Lifecycle Practices core guidance which includes:

Service Strategy
Service Design
Service Transition
Service Operation
Continual Service Improvement
Introduction to the Service Lifecycle (Optional but recommended)

Students who are successful in the accelerated Certification course should also possess:

6-24 months of experience in an IT Service Management environment
Responsibility for taking substantial technical decisions affecting the support or delivery of IT services
The ability to communicate effectively with managers, subordinates, colleagues, users and customers at all levels of seniority

We interview all applicants for the course on their technical background, degrees and certifications held, and general suitability. If you get through this screening process, it means you stand a great chance of passing.

Firebrand Training is an immersive training environment. You must be committed to the course. The above prerequisites are guidelines, but many students with less experience have other background or traits that have enabled their success in accelerated training through Firebrand Training.

Interested? See our pricing or text 'firebrand itilv3b' to 07786 200 690

V3 Managers Bridge - Testimonials

"While I did not gain my MCITP EA (yet) i did pass all the 4 pre req modules. This has given me a lot of certification for a 24 year old! I will be back in January to resit the big exam. It is very hard work, but you are given the best possible chance. I look forward to returning to Firebrand Training to get that final elusive exam pass."
Robert Baxter-Kaneen, Kingshott School Trust Limited.

"As a returning student I was pleasantly surprised with the welcome and support I received. We were all old friends. All my needs were met and it was a pleasure to attend the MCSE course. I did not expect to get new enrollments of Measureups and extra stationary, but thank you. The new facilities certainly make it an enjoyable study venue, well done."
K.H, Unemployed.

"Excellent training and facilities. I chose my Dynamics training with Firebrand as it was recommended to me by an online recruitment agency."
L.B, Morrisons plc.

"I took the Prince 2 course and found the tutor very knowledgeable taking extra time out for student who were struggling. I would strongly recommend Prince2 2009 Foundation and Practitioner Course from Firebrand Training"
Christine Haughton, NPIA.

"Firebrands style of training is a very effective way of learning the skills you need for your future development and attaining certification quickly. Make sure that you meet the pre-requisites of the MCITP SQL Server 2008 Administrator course otherwise you may struggle to keep up, its very fast paced."
Chris Hinchcliffe, movewithus.

"Become an MCITP Enterprise Administrator in in 13 days At Firebrand Training Taking intensive courses It might as well be raining You wouldn’t even notice Two weeks in a row Work twenty four seven The pace is far from slow When you pass - you go to heaven It gets closer every day To MCITP EA Instructors are brilliant They try all their best And the topic in every lesson Is how to pass the test Demonstrations never work My computer crushed I’m running out of memory And need dns flush It gets closer every day To MCITP EA Unlimited tea and coffee Help to stay awake During the time in day or night Exam seems like a break! Lots of questions in the test Are not even marked! How I’ve done I will know after Microsoft is having laughter It gets closer every day To MCITP EA Don’t think how much cost it Studying is conventional You will end up exhausted But --- IT professional! * * * I wonder about my sanity Should I swap the drive? No! Virtual reality I chose Firebrand Training for my MCITP Enterprise Administrator training needs because I attended one of their seminar two years ago and was very impressed with the training methods Will always save my life! "
Lenka Novakova, Local Government.

"Firebrand Training offers something that other course providers lack, total immersion in training."
J.G, Omega Defence Ltd and NATO.

"Since I started my first course with Firebrand, I cant get any Training company that match the quality and real life business studies. Hard work but great results. No doubt in my mind your the best. Firebrand Training offers good quality training."
Andre Mellet, Universal Telecom.

"The training and accommodation was very good, this brought my awareness of my technical knowledge to the forefront of my understanding of various situations. The only downside is that I was not made aware that I needed more pre-reading before starting the course. "
Ian Greenfield, Oasis Young Peoples Care Services.

"Very good course. I learnt a lot and wouldn't hesitate to recommend Firebrand Training.."
IV, MOD.

"I came here to learn something and I certainly did. The facilities and the stuff were extremely supporting. Thanks guys! It s a lot of work - but worth the time and money. "
L.K, ZHAW.

"It was an intense few weeks and if you don't do the work on a daily basis, then I would still suggest coming along to the course and deferring the exams as there is a lot of extra information that is not in the exam books that you will find very useful."
Neil Poole, Central Networks.

"This was a very intense MCSE course and by day 6 of 14 it was a struggle to stay focused. Also the Instructor has to try to cater for every students current knowledge and skills and therefore you may find yourself going over areas you are already comfortable with. - That said, it gives you an ideal opportunity to revise in other areas. Overall an intense but potentially very rewarding experience. I chose Firebrand Training for my MCSE course because Firebrand provides you the shortest way to achieve a qualification/accreditation at a reasonable price and in a suitable learning environment."
R.O, Renaissance Computer Services.

"Firebrand Training staff are very helpful and you are made very welcome at the center. I will be back for more S and giggles soon."
Glenn Scott, Employed.

"I found the Firebrand Training experience to be rather more taxing than I had believed possible, the word intense really does mean intense."
Paul Foley, Capital International.

"Firebrand Training is the way forward, whether you are approaching a topic with entry level knowledge or just want to get the qualification for what you already know, this is the place to do it! I've been on four courses at Firebrand now and after each one I've come away with the qualification and knowing a vast amount more than I did. Expect long days and a lot of time in the classrom; but if you can accept that, you will get the result at the end of the week!"
Russ Cashman, Reliance High-Tech.

"Very good course. I learnt a lot and wouldn't hesitate to recommend Firebrand Training.."
IV, MOD.

"I am happy overall and my instructor was of the highest quality and his availability to help in out of hours study was outstanding. "
Chris Atkinson, unemployed.

"Helpful staff. Clean training center"
V.C, Serco.

"You would do well to study and understand fully chapters one and two before the course"
Kofi Ofuafor, Weston General Hospital.

"It was a hard but useful experience. The Microsoft Dynamics course was intense but helped me to learn lot of things regarding the product I work on."
Crisitian Garcia, Tinet Spa.

"Once again the Firebrand experience has given me a lot of knowledge in such a very short space of time which has contributed to my certification. Much better than conventional, spread out courses."
Neil Hamshaw, Norfolk County Council.

"Firebrand is an excellent training facility, which delivers well balanced training"
Martyn Veale, MOD.

"The Firebrand instructor's superb wit and entertaining course delivery, was surpassed only by the tremendous level of relevant and topical course content. Clearly a professional, clearly very knowledgeable, clearly top of the range quality. I chose Firebrand Training because of the speed of qualifying for an MCSE. "
A.F, Rabo.

"Well, this is my third experience at Firebrand and without a doubt it is the best experience I had to study for all my certifications. Teaching = Highly Informative Learning = Accelerated/Intense (but its all worth it) Thanks to all the training and operational staff."
Suleyman Kandanli, Smartodds Ltd.

"I cant find the word I want in the dictionary so "Brilliant" will have to do. Fast paced learning. Long days. An instructor who knew his SharePoint subject extremely well. Couldn't ask for better."
Andrew McKay, KazMax Ltd.

"It was good. For a person in with my personal circumstances, it is the only way I could have achieved this kind of focus on the course material. The place is well run and very accomodating. As the particular course I did was hugely intense, the tutor offered great support and had a teaching style which would have appealed to a wide audience."
Peter McCormack, Pinewood Technologies.

"Coming on this Firebrand Training course has been a fantastic experience. The MCSE course is intense, but I have achieved in two weeks what would normally take months. The instructors are of the highest caliber and have been there at every step of the way. I would highly recommend the MCSE Firebrand training course to anyone who can take the pace and I will definitely be returning soon to further my education."
Jonathan Swanston, Atia Communications.

V3 Managers Bridge - Course Dates

Start	Finish	Status	Book now
1/2/2010	4/2/2010	Finished
22/3/2010	25/3/2010	Wait list
26/4/2010	29/4/2010	Open	Book now

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