ITIL - Foundation Certification

A Firebrand Training
2
Day Course

ITIL - Foundation Certification - Overview

Information Technology Infrastructure Library

This two (2) day accelerated ITIL Foundation Training Course provides information technology professionals with the knowledge and skills necessary to manage IT service in the guidelines of ITIL (the IT Infrastructure Library).

ITIL is the only consistent and comprehensive documentation of best practice for IT Service Management. Used by many hundreds of organisations around the world, a whole ITIL philosophy has grown up around the guidance.

Our accelerated learning ITIL Foundation Training Course:

Covers the ITIL Foundation Certification including the examination onsite in a 2 days training program.
Allows you to achieve your certifications in a much shorter time than 'traditional training' while delivering industry-leading exam passing percentages
Helps students grasp complex concepts more easily by identifying and catering to individual student learning styles through a blended delivery system
Enhances retention by employing accelerated learning techniques focused on committing information to long-term memory

Interested? See our pricing or text 'firebrand itilf' to 07786 200 690

ITIL - Foundation Certification - Benefits

Having proof of your skills and knowledge gives you the edge over other candidates when applying for a job. An ITIL Foundation Training Course provides a systematic and professional approach to the management of IT service provision. Adopting its guidance can provide benefits such as:

improved IT services through the use of proven best practice processes
improved customer satisfaction through a more professional approach to service delivery
standards and guidance
improved productivity
improved use of skills and experience

Certification provides companies with skilled employees, leading to:

Maximized efficiencies in recruiting, hiring, training and promoting employees
Operational improvements and greater efficiencies organization-wide
Reducing costs through the greater efficiencies
improved delivery of third party services through the specification of ITIL or ISO/IEC 20000 as the standard for service delivery in services procurements
Increased productivity as certified professionals are able to perform at accepted industry standards

Who should earn a ITIL Certification?

An ITIL Foundation Training Course is important for all types of IT - and IT related professionals, for recent career starters and business professionals to experienced and certified IT professionals who want to optimise the IT Service Management.

ITIL Foundation Training Course is aimed at:

IT service providers
IT directors and managers
CIOs

It will also benefit:

business managers
customers & end-users involved in building good relationships with their IT service providers
plus any organisation that depends on IT Services

Other training providers rely heavily on lecture, self-testing and self-study.

Our approach is highly varied and interactive to keep your attention, promote teamwork, and reinforce knowledge gained through hands-on learning.

You will:

Be Immersed into a distraction-free environment - escaping your normal routine and focusing purely on learning.

Experience Accelerated Learning methods – designed to help you learn much more quickly, spend less time out of the office, and see returns from your investment straight away.

Be Measured through on-site exam testing - creating a complete feedback loop that ensures you understand the subject thoroughly.

With Firebrand Training, you will learn more.

This information has been provided as a helpful tool for candidates considering certification. Benefits of certification determined through studies do not guarantee any particular personal successes. Firebrand Training provides a guarantee of obtaining certification at the camp, but does not make any guarantees about personal successes or benefits of obtaining certification.

Interested? See our pricing or text 'firebrand itilf' to 07786 200 690

ITIL - Foundation Certification - Curriculum

Firebrand Training provides thorough instructor-led training to ensure that you learn the fundamentals, obtain hands-on skills and earn your certification. You will emerge able to immediately apply your new knowledge in your career environment.

Course program in detail

Incident Management
- Definition of an incident, description of Incident Control
Problem Management
- Definition of a problem and known error, proactive problem management
Configuration Management
- Defining a configuration item and the configuration management database; impact of Configuration Management on other IT processes
Change Management
- Definition of a change and request for change (RFC); description of change control and change procedures; role of the change advisory board (CAB) and CAB/EC (for handling urgent changes)
Release Management
- Scope and concepts; definition of definitive software library (DSL) and definitive hardware store (DHS); description of planning, testing and implementing
Service Level Management
- Definition of a service catalogue; identifying, negotiating, monitoring and reviewing service level agreements (SLAs)
Financial Management for IT Services
- Reviews of budgeting, charging and IT accounting; analysis of running costs and charging policies
Availability Management
- Review of reliability, availability, resilience, maintainability and serviceability, calculating availability, review of planning, monitoring and reporting
Capacity Management
- Review of application sizing, workload, performance, demand and resource management and their inputs to modelling, definition of the capacity management database and contents of the capacity plan
IT Service Continuity Management
- Review of Business Continuity, Business Impact Analysis, Risk Analysis and Risk Management and looking at the various different recovery options available and their appropriateness for the different levels of criticality of services
Service Desk
- Review of the Service Desk function, the metrics employed, the structures of desk to be considered and the role the Service Desk plays in Incident Management

Foundation V3

Service Management as a practice
- Definition of a Service and Service Management as a practice
- Describe the concept of Good Practice
- Define and distinguish between Functions, Roles and Processes
- The process model
- List the characteristics of processes
The Service Lifecycle
- Understand the Service Lifecycle
- Describe the structure, scope, components and interfaces of the ITIL Library
- Account for the main goals and objectives and value to the business of each phase in the Lifecycle for Service Strategy, Service Transition, Service Design Service
- Operation and Continual Service Improvement
Generic concepts and definitions
- Define some of the key terminology and explain the key concepts of Service Management
Key Principles and Models
- Comprehend and account for the key principles and models of Service Management and to balance some of the opposing forces within Service Management
Processes
- Understand how the Service Management processes contribute to the Service Lifecycle, to explain the high level objectives, scope, basic concepts, activities, key metrics (KPI’s), roles and challenges for five of the core processes and to state the objectives, some of the basic concepts and roles for fifteen of the remaining processes
Functions
- Explain the role, objectives, organizational structures, staffing and metrics of the Service Desk function and to state the role, objectives and overlap of three other functions
Roles
- Account for be aware of the responsibilities of some of the key roles in Service Management and to recognize a number of the remaining roles described in other Learning Units
Technology and Architecture
- List some generic requirements for an integrated set of Service Management Technology
- Understand how Service Automation assists with integrating Service Management processes

Interested? See our pricing or text 'firebrand itilf' to 07786 200 690

ITIL - Foundation Certification - Exam Track

The ITIL foundation examination format is

Multiple choice
One hour duration
40 questions
Pass mark is 65% (26/40)
Closed book

Successful candidates will be awarded 2 credits towards the ITIL® Expert qualification for each exam passed.

Interested? See our pricing or text 'firebrand itilf' to 07786 200 690

ITIL - Foundation Certification - What's Included

With Firebrand, you benefit from top-quality education in an all-inclusive course package specifically designed for the needs and ease of our students. We attend to every detail so you can focus solely on your studies and certification goals.

You’ll get a robust set of course materials that cater to each of our three key individual learning styles (auditory, visual, and kinaesthetic-tactile) - critical for a successful learning experience.

Our Certification Programs include*

Daily lectures, exercises, and review sessions
Intensive Hands-on Training Utilising our (Lecture | Lab | Review)^TM Delivery
Comprehensive study materials and courseware - we adapt official curriculum to address the demands of accelerated learners
Self-testing software and/or mock exam papers
Fully instructor-led program with 24 hour lab access
Exam vouchers
On site testing
Accommodation, all meals, drinks and snacks
Our Certification Guarantee - because we're sure you'll pass first time, if don’t pass your exams, come back to the course within a year and you only pay for accommodation and exam vouchers - everything else is free

* Please note:

Our ISC(2) Cissp CBK Review program differs from normal course delivery. For more details, speak to us on 080 80 800 888.
Exam vouchers for our (ISC)2 certifications need to be purchased directly from (ISC)2
On site testing is not included in our Scrum, ISACA or PMI certifications

Our instructors teach to accommodate every student's learning needs through individualised instruction, hands-on labs, lab partner and group exercises, independent study, self-testing, and question/answer drills.

Firebrand Training has dedicated, well-equipped educational facilities where you will attend instruction and labs and have access to comfortable study and lounging rooms. Our students consistently say our facilities are second-to-none.

Examination Passing Policy

Should a student complete a Firebrand Training Program without having successfully passed all vendor examinations, the student may re-attend that program for a period of one year. Students will only be responsible for accommodation and vendor exam fees.

Interested? See our pricing or text 'firebrand itilf' to 07786 200 690

ITIL - Foundation Certification - Prerequisites

There are no formal entry requirements for the course or examination, but it is assumed that all delegates will have a basic knowledge of IT.

The course will be suitable for

Staff entering an IT environment who might have day-to-day responsibilities within one or more of the service management disciplines
Staff working in an IT service management discipline who wish to broaden their understanding of how their role fits into the wider service management framework
Other staff whose effectiveness would be enhanced by a greater awareness and understanding of best practices in IT service management

It is strongly recommended that delegates attend an accredited training course.

The Certificate is also a prerequisite for the ISEB Manager's Certificate in IT Service Management.

We interview all applicants for the course on their technical background, degrees and certifications held, and general suitability. If you get through this screening process, it means you stand a great chance of passing.

Firebrand Training is an immersive training environment. You must be committed to the course. The above prerequisites are guidelines, but many students with less experience have other background or traits that have enabled their success in accelerated training through Firebrand Training.

Interested? See our pricing or text 'firebrand itilf' to 07786 200 690

Foundation Certification - Testimonials

"The course was well presented and worked very well for me as I passed my exam and felt I got alot from it that will assist me in my role at work. The learning environment was comfortable and course materials of high standard and refreshments and snacks were avaialable the whole time. The food was good and the resturant staff excellent and my room was clean and comfortable. My overall experience was very good with a pass to boot."
Nigel Matthews, Westminster Primary Care Trust.
ITIL Foundation Certification (2 Days) (3/11/2008 to 4/11/2008)

"If you want german build quality in a car you do not buy a kia, so why scrimp on training. I have used over 30 different training providers and Firebrand are the market leaders, great location, staff, food and training. I have used the company twice and will be back again. many thanks Firebrand. Richard Evans, IT Project Manager"
Richard Evans, blue chip.
ITIL Foundation Certification (2 Days) (8/10/2007 to 9/10/2007)

"I was very impressed with the staff and facilities at Firebrand*, my stay was very comfortable and enjoyable and I would deffinatelty think about coming back."
Lacey, UniChem.
ITIL Foundation Certification (2 Days) (9/7/2007 to 10/7/2007)

"Everything was handled with the utmost professionalism, and all the staff seem to enjoy what they do. This rubbed off on me, so I enjoyed my experience at Firebrand*. The perfect study environment for me should include sports facilities that enable one to be rejuvinated, with excellent tutors, excellent learning facilities, and happy staff members. Firebrand* have it all. "
Alexander Nsimbi, Fujitsu Services.
ITIL Foundation Certification (2 Days) (21/5/2007 to 22/5/2007)

"I got what I expected - a lot of content focused in short time. Do not expect a relaxed experience - the process requires a great deal of input from the student but that is supported by the staff."
Mike Muir, Private.
ITIL Foundation Certification (2 Days) (8/1/2007 to 9/1/2007)

"Intensive training but superbly delivered by experts, and the catering is second to none."
David Lloyd, RWE Dea UK.
ITIL Foundation Certification (2 Days) (11/8/2008 to 12/8/2008)

"Excellent training with excellent facilites. Extremly polite and helpful staff."
Nigel Street, GMAC.
ITIL Foundation Certification (2 Days) (21/5/2007 to 22/5/2007)

"Training with Firebrand is a lifetime experience. The training facilities are great, service is fantastic and the teacher can impress with the high level of knowledge and experience. I will come back for further trainings and I stongly recommend Firebrand to everyone, who wants to train with professionals."
Robert Laszczewski, Phase Forward Ltd.
ITIL Foundation Certification (2 Days) (3/11/2008 to 4/11/2008)

"Started badly though station pick up but after that it was excellent through out. The ITIL Foundation residential course was intensive but instructor was high quality and very aware of students needs."
D.D, Parlimentry ict.
ITIL Foundation Certification (2 Days) (26/11/2009 to 27/11/2009)

"Excellent course, first class tuition, comfortable relaxed surroundings that give you a great environment in which to study and achieve."
Stuart Reynolds, Selestia.
ITIL Foundation Certification (2 Days) (8/10/2007 to 9/10/2007)

"This was the second course that I have attended with Firebrand this year. If you want an environment to learn,are prepared to put in the effort and want to pass in the quickest time possible then Firebrand* offers the best option. It may not be the cheapest but it is probably the most effective."
Simon Hessey, Self Employed.
ITIL Foundation Certification (2 Days) (9/7/2007 to 10/7/2007)

"Excellent training with excellent facilites. Extremly polite and helpful staff."
Nigel Street, GMAC.
ITIL Foundation Certification (2 Days) (21/5/2007 to 22/5/2007)

"Thank you Firebrand*, a painless way to achieve certification. Its so much easier than self study at home, and a lot quicker!"
Stan Hawrylak, Tata Consultancy Services.
ITIL Foundation Certification (2 Days) (9/7/2007 to 10/7/2007)

"Excellent training with excellent facilites. Extremly polite and helpful staff."
Nigel Street, GMAC.
ITIL Foundation Certification (2 Days) (21/5/2007 to 22/5/2007)

"Great course, very intense. I am sure to come back for the management course."
Nigel Starkey, ...
ITIL Foundation Certification (2 Days) (22/9/2008 to 23/9/2008)

"A clean positive environment that removes the daily stresses and allows the student to study and thus reach his/her full potential."
Stephen Hansen, Buckinghamshire Hospitals NHS Trust.
ITIL Foundation Certification (2 Days) (13/4/2009 to 14/4/2009)

"Brilliant instructor, intense ITIL course. Come well prepared - unlike me!"
R.D, Ernst & Young.
ITIL Foundation Certification (2 Days) (13/4/2009 to 14/4/2009)

"Overall the ITIL Foundation course was of good quality in all areas"
T.B, Nokia.
ITIL Foundation Certification (2 Days) (26/11/2009 to 27/11/2009)

Foundation Certification - Course Dates

Start	Finish	Status	Book now
18/1/2010	19/1/2010	Finished
25/2/2010	26/2/2010	Finished
6/4/2010	7/4/2010	Limited availability	Book now
13/5/2010	14/5/2010	Open	Book now

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