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ITIL Managers and Revision Certification
A Firebrand Training
10
Day Course
ITIL Managers and Revision Certification - Overview
Information Technology Infrastructure Library
This ten (10) day accelerated ITIL Managers and Revision Training Course provides information technology professionals with the knowledge and skills necessary to manage IT service in the guidelines of ITIL (the IT Infrastructure Library).
ITIL is the only consistent and comprehensive documentation of best practice for IT Service Management. Used by many hundreds of organisations around the world, a whole ITIL philosophy has grown up around the guidance.
Our accelerated learning ITIL Certification Program:
- Offers the possibility to achieve the ITIL Foundation Certificate and the ITIL Manager's Certificate in 10 days - the course for the ITIL Foundation Certification starts on a Thursday evening and ends on Saturday. The ITIL Manager Certification part starts on Sunday and finishes on the next Sunday.
- Allows you to achieve your certifications in a fraction of the time of 'traditional training' while delivering industry-leading exam passing percentages.
- Helps students grasp complex technical concepts more easily by identifying and catering to individual student learning styles through a mixed visual, auditory and kinaesthetic-tactual delivery system.
- Enhances retention by employing accelerated learning techniques focused on committing information to long-term memory.
ITIL Managers and Revision Certification - Benefits
Having proof of your skills and knowledge gives you the edge over other candidates when applying for a job. An ITIL Managers and Revision Training Course provides a systematic and professional approach to the management of IT service provision. Adopting its guidance can provide benefits such as:
- improved IT services through the use of proven best practice processes
- improved customer satisfaction through a more professional approach to service delivery
- standards and guidance
- improved productivity
- improved use of skills and experience
Certification provides companies with skilled employees, leading to:
- Maximized efficiencies in recruiting, hiring, training and promoting employees
- Operational improvements and greater efficiencies organization-wide
- Reducing costs through the greater efficiencies
- improved delivery of third party services through the specification of ITIL or ISO/IEC 20000 as the standard for service delivery in services procurements
- Increased productivity as certified professionals are able to perform at accepted industry standards
Who should earn an ITIL Certification?
An ITIL Managers and Revision Training Course is important for all types of IT - and IT related professionals, for recent career starters and business professionals to experienced and certified IT professionals who want to optimise the IT Service Management.
ITIL is aimed at:
- IT service providers
- IT directors and managers
- CIOs
It will also benefit:
- business managers
- customers & end-users involved in building good relationships with their IT service providers
- plus any organisation that depends on IT Services
Other accelerated training providers rely heavily on lecture and independent self-testing and study.
Effective technical instruction must be highly varied and interactive to keep attention levels high, promote camaraderie and teamwork between the students and instructor, and solidify knowledge through hands-on learning.
Firebrand Training provides instruction to meet every learning need, including
- Intensive group instruction
- One-on-one instruction attention
- Hands-on labs
- Lab partner and group exercises
- Question and answer drills
- Independent study
This information has been provided as a helpful tool for candidates considering certification. Benefits of certification determined through studies do not guarantee any particular personal successes. Firebrand Training provides a guarantee of obtaining certification at the camp, but does not make any guarantees about personal successes or benefits of obtaining certification.
ITIL Managers and Revision Certification - Curriculum
Firebrand Training provides thorough instructor-led training to ensure that you learn the fundamentals, obtain hands-on skills and earn your certification. You will emerge able to immediately apply your new knowledge in your career environment.
Course Materials:
Students attending this blended-learning program will receive a robust set of course materials that caters to each of the three primary individual learning-intake styles (auditory, visual, and kinaesthetic-tactual) - critical for a successful accelerated learning experience.
Daily lectures, practical assignments and instructor driven discussions are supplemented by a combination of:
Accredited Program Courseware - developed to address the unique demands of accelerated learners
|
Module Description |
|---|
|
Service Management Service Support |
|
ISEB Manager's Certificate in IT Service |
|
Service Management Service Delivery (covers part 1 of the exam) |
|
ISEB Manager's Certificate in IT Service Management (covers part 2 of the exam) |
|
Revision days for the Manager's Certification |
ITIL Manager's and Revision Course program in detail
ITIL Service Management Essentials
Incident Management
- Definition of an incident, description of Incident Control
Problem Management
- Definition of a problem and known error, proactive problem management
Configuration Management
- Defining a configuration item and the configuration management database; impact of Configuration Management on other IT processes
Change Management
- Definition of a change and request for change (RFC); description of change control and change procedures; role of the change advisory board (CAB) and CAB/EC (for handling urgent changes)
Release Management
- Scope and concepts; definition of definitive software library (DSL) and definitive hardware store (DHS); description of planning, testing and implementing
Service Level Management
- Definition of a service catalogue; identifying, negotiating, monitoring and reviewing service level agreements (SLAs)
Financial Management for IT Services
- Reviews of budgeting, charging and IT accounting; analysis of running costs and charging policies
Availability Management
- Review of reliability, availability, resilience, maintainability and serviceability, calculating availability, review of planning, monitoring and reporting
Capacity Management
- Review of application sizing, workload, performance, demand and resource management and their inputs to modelling, definition of the capacity management database and contents of the capacity plan
Service Management Service Support
IT Service Support Overview
- Why Service Management?
- Service Support modules
- Relationship with Service Delivery modules
Configuration Management
- Configuration Identification
- Configuration Management Database
- Configuration Control
- Configuration Status Accounting
- Configuration Audits
- Planning for Configuration Management
- Managing Configuration Management
- Costs & Benefits
Service Desk
- Data Capture
- User Requirements
- Planning for the Service Desk
- Managing the Service Desk
Incident Management
- Dealing with incidents
- Managing incidents
Problem Management
- Problem Management Functions
- Incident, Problem and Error Control
- Planning for Problem Management
- Managing Problem Management
Change Management
- Change Management Components
- Requests for Change
Release Management
- Why have Release Management?
- What is Software Release Management?
- Planning for Release Management
- Managing Release Management
Service Management Service Delivery
- IT Service Support Review
- Configuration Management
- Service Desk
- Incident Management
- Problem Management
- Change Management
- Release Management
- Relationships between Service Support and Service Delivery modules
Service Level Management Overview
- The Requirement
- Service Level Agreement definition
- Service level Management in context
Financial Management
- Introduction
- Accounting and Charging
- Planning for Financial Management
- Costs & Benefits
Capacity Management
- Introduction
- Capacity Management Components
- Planning for Capacity Management
- Performance Management
- Capacity Plan
- Costs and Benefits
Availability Management
- Introduction
- Measurement
- Reporting
- Planning for Availability Management
IT Service Continuity
- Introduction
- Risk Analysis
- Threat Analysis
- Contingency Plan
- Costs and Benefits
Service Level Management
- Planning
- The Customers
- The Services
- Service Level Agreements
- Monitoring and Measurement
ITIL Managers and Revision Certification - Exam Track
The skills required by an individual taking the examination are listed below
- Knowledge of the ITIL Service Support and Service Delivery books.
- The student is able to identify, analyse and assess the IT Service Management processes within an organisation.
- The student is able to design an organisational structure to support the management and use of IT Service Management processes.
- The student is able to describe the IT Service Management functions and processes, how they interrelate and how they should be applied.
- The student possesses the skills to audit and assess the operation of the IT Service Management functions in any given organisation.
- The student possesses the skills to make recommendations regarding the improvement or enhancement of IT Service Management processes.
- The student possesses the effective written communications skills required to be IT Service Manager or consultant.
- The student possesses the interactive communication skills required to be IT Service Manager or consultant. To be awarded the Certificate the candidate must achieve 50% or greater in both of the written examinations.
Examination procedure
The written examination will consist of two three-hour papers. Paper 1 will cover the area of Service Support, and Paper 2, Service Delivery. There may be considerable overlap in the subject matter between the two papers. The examination is 'closed book' and will be conducted over two consecutive days, the first paper will be held on the afternoon normally a Wednesday and the paper two on the Thursday morning.
The examination is based on a case study which will be provided to the candidates and the Provider's administrative contact at least two weeks in advance of the examination. Approximately 60% of the questions will be based on this case study. The remaining questions will be of a more general nature. The candidates will not be permitted to use their copy of the case study in the examination. Clean copies will be provided for each examination paper.
Each paper will have five questions totalling 20 marks each. In the examination all major topics of the curriculum will be examined.
The course price does not include external exam fees.
ITIL Managers and Revision Certification - What's Included
Firebrand Training offers top-quality technical education and certification training in an all-inclusive course package specifically designed for the needs and ease of our students. We attend to every detail so our students can focus solely on their studies and certification goals.
Our Certification Programs includes
- Intensive Hands-on Training Utilising our (Lecture | Lab | Review)TM Delivery
- Comprehensive Study Materials, Program Courseware and Self-Testing Software
- Fully instructor-led program with 24 hour lab access
- Examination vouchers *
- On site testing **
- Accommodation, All Meals, Beverages, and Snacks
- Transportation to/from designated local railway stations
- Examination Passing Policy
Please note
- * Exam vouchers for our (ISC)2 certifications need to be purchased directly from (ISC)2
- ** On site testing is not included in our ISACA, or ITIL Managers and Revision Certifications
Our instructors teach to accommodate every student's learning needs through individualised instruction, hands-on labs, lab partner and group exercises, independent study, self-testing, and question/answer drills.
Firebrand Training has dedicated, well-equipped educational facilities where you will attend instruction and labs and have access to comfortable study and lounging rooms. Our students consistently say our facilities are second-to-none.
Examination Passing Policy
Should a student complete a Firebrand Training Program without having successfully passed all vendor examinations, the student may re-attend that program for a period of one year. Students will only be responsible for accommodations and vendor exam fees.
ITIL Managers and Revision Certification - Prerequisites
Students who are successful in the accelerated Certification course should possess:
- 6-24 months of experience in an IT Service Management
- Responsibility for taking substantial technical decisions affecting the support or delivery of IT services
- The ability to communicate effectively with managers, subordinates, colleagues, users and customers at all levels of seniority
Firebrand Training staff interview all potential students regarding their technical background, degrees and certifications held, and personal fortitude. This screening process ensures a successful match between the customer and Firebrand Training toward accelerated training and certification.
Firebrand Training is an aggressive training environment. You must have an attitude aimed for success. The above prerequisites are guidelines, but many students with less experience have other background or traits that have enabled their success in accelerated training through Firebrand Training.
Managers and Revision Certification Testimonials
"If you need to get your certification, this is the place to go. The instructor is helpful and makes sure your ready to tackle the exams."
Paul Shoesmith, Pilotbean Ltd.
"Returned for my 5th course, over 4 years, with Firebrand Training. Outstanding. If you are willing to put in the effort, this is the quickest way to learn new technologies, or fill in your knowledge gaps for the Exams. If you are a slow learner, or have no experience, then this may not be the place for you. The food is worth looking forward to every day.
Well recommended."
TB, Scientia Ltd.
"A long week made bearable by a great trainer, great food and great fellow trainees."
Shaun Riordan, 2e2 Ltd.
"Its an immersive experience, so do yourself a favour and study hard BEFORE the course - it will benefit everyone! The sessions are long and tiring, but the end result is worth the effort. The instructors knowledge was seriously impressive."
Graham Critchley, EDS.
"Great Class... Great Instructor... Great food. Fantasic experience!"
Jack Stalley, Firebrand Training.
"This was my first time attending a Firebrand Training course and I would certainly come back again for other courses if the need arised.
The course was presented in fun and interesting way which help students to become move involed."
Michael Carpenter, Port of Tilbury London Ltd.
"It was good to be in a dedicated learning environment away from every day distractions. But be prepared for long days and lots of self study. Also with the help and expertise of the tutor I have increased my knowledge of Oracle and know in what areas I need to do further studying. The accommodation was good and the food excellent."
IB, Microgen Ltd.
"Excellent place to study and learn."
Kevin Cracknell, Anglia Business Solutions.
"I arrived on a Sunday evening not knowing anyone or done anything like this before. I knew it was going to be tough and i expected to be worked hard. After arriving we quickly got into the class room and were learning new and old material and really pushing for our goals. We started early, and finished late, but i dont think there is a better way to learn. We were given reassurance and any problem we had was dealt with brillaintly. The food was gorgeous, the room was nice, and the staff would happily help out. In the 13days I have been here, I have learnt a hell of alot more than I would if I took the course over a long period. Was a great place to be, recommend it to anyone. I think now I have the addiction, it wont be long before im back.
Luke"
LT, Self Employed.
"The course was excellent, the instructor knows his subject!!!"
PB, Kuwait Petroleum Corp..
"The training was brilliant and the instructor was engaged and interesting."
HS, Lloyds TSB.
"Many thanks to Firebrand Training and especially the instructor, as I would have never got through the material and taken the exams. Now I am a qualified MCTS in ASP.NET 3.5, and ADO.NET 3.5.
One thing to note - this is not a picnic, be prepared to work hard and put the hours in."
Richard Tappenden, Education Direct Ltd.
"A strong test of stamina and determination but well worth the effort."
Alan Smith, Currently un-employed.
"Fantastic, I would never have believed that so much can be learned in such a short time, do not get me wrong, its tough, but if you have the right mindset, attitude and the help from the staff, ANYTHING can be achieved.
The trainer is an exceptional tutor. Going to miss Freddo the frog (private joke!) so im booking another course as soon as I am back in the office.
John"
John Taylor, Earls Court Group.
"The instructor knows his stuff. Food was excellent, overall I enjoyed myself. "
EN, Anglia Ruskin University.
"Do as much as you can before you attend and be prepared to work harder still during your stay. Be prepared for the long days. Get to the stage where you feel in your mind you can pass the exam before you attend. This will take the pressure off.
Then you can use the week to max your skillset and iron out any things youre not certain of.
You will not regret the effort when pass the exam. "
James Reeve, WR Evans (Chemist) Ltd.
"The setting was perfect in so far as it got me away from the outside world. Nothing to think about except my course. I did not even need cash."
Andrew Coulton, Lloyds TSB.
"Great location, built in to the course environment. The detail and instruction was spot on and very good."
Mark Watts, Interserve PLC.
"Best course I have ever been on."
Jonathan Leather, Morrisons.
"My instructor was Mark Percy and he is 1st class. Certainly calmed my nerves and prepared me fully."
Chay Spratley, Gebronics Ltd.
"Great course. The Instructor was very knowledgable and was on hand at all times to help me. The food was excellent."
Mark Janner-Burgess, Aveva.
"Hard work with exceptional results. Excellent!"
CM, System C Healthcare.
"The setup, facilities and course tutors exceeded my expectations and promoted a thorough understanding of the whole product. Well done, will definately use Firebrand Training again!"
Michael Spence, Faceo FM UK Ltd.
"Extremely difficult, but without a doubt the best way to learn. Excellent teachers with great skills."
Gus Osborne, Belcom.
"The instructor was very good at his job. Completed my CCVP course and got my CCVP from Cisco Systems :-)."
Rajendra Thuvarakan, Grange Hotels.
"As ever the Firebrand trainers know their stuff and made the whole process of learning easy and enjoyable."
Jan Eyres, Bond Pearce.
"It is an ideal place to learn - away from the problems of work. "
Chris Lovell, Lloyds TSB PLC.
"My experince at Firebrand Training has been excellent. Great instructor, great staff and facilities, great learning environment!"
Donna Feanny, Unemployed.
"This was my first experience of this type of training and although I found it to be very tiring, it was extremely good and I ultimately came away with deep knowledge on Microsoft Dynamics CRM 4.0. Our instructor was totally professional and is quite obviously passionate about the subject matter.
"
Richard Kay, Jersey Trust Company.
"It is an ideal place to learn - away from the problems of work. "
Chris Lovell, Lloyds TSB PLC.
Managers and Revision Certification Course Dates
Start |
End |
Availability |
Register |
|---|---|---|---|
24/9/2008 |
3/10/2008 |
Finished |
|
7/1/2009 |
16/1/2009 |
Seats open |
|
15/4/2009 |
24/4/2009 |
Seats open |
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