Microsoft Dynamics CRM 4.0 Training

Microsoft Dynamics CRM 4.0 Training - Overview

The Microsoft Dynamics CRM 4.0 Certification enables professionals to maximise the functional use of the latest version of the Dynamics CRM business solution. With the Microsoft Dynamics CRM Certification, you can easily distinguish yourself as an expert in CRM 4.0. After completing our course at Firebrand Training, you'll have more than just your certification. You'll have the academic, strategic and hands-on experience you need to successfully implement and manage the latest Dynamics CRM management system.

The goal of our 8 day accelerated Microsoft Dynamics CRM 4.0 Certification course is to provide IT professionals with the knowledge and skills necessary to install, configure and administer Microsoft Dynamics CRM 4.0. This is an accelerated, fully immersed course, designed upon the job-related tasks of company environments.

Microsoft Dynamics CRM 4.0 Training - Benefits

So what makes our Microsoft Dynamics CRM 4.0 training solution so compelling? The following short list highlights features which make a compelling case to upgrade your knowledge.

What are the benefits of certification?

Individuals

Overwhelmingly, individuals with Microsoft certifications have an advanced level of knowledge, expertise and skill, and command more professional credibility
Individual students may receive college credits to utilise tuition reimbursement programs for their IT training or to complete college coursework

Human Resources

Employer-funded training and certification programs are a key to retaining skilled staff. Career development and advancement opportunities are shown to significantly reduce rates of employee turnover
Certification Training Programs provide benchmarks for hiring and promotion decisions by accurately assessing technical skills
For certification training programs maximise educational investments through immediate validation of skills
For HR managers, certification is particularly important because it allows them to more easily identify the skills that an individual possesses. When a company has employees that possess certain skills, it can garner a competitive advantage when seeking to attract customers. Certification can also contribute to increased productivity

Microsoft certification affords special membership benefits:

Technical information, product information and exclusive discounts on products and services through a secured section of the Microsoft website
Microsoft logos and certificate for your personal promotion to clients or potential employers
Invitations to Microsoft conferences and other educational opportunities
Access to the secure Microsoft Certified Professional Magazine Online website

Other accelerated training providers rely heavily on lecture and independent self-testing and study.

Effective technical instruction must be highly varied and interactive to keep attention levels high, promote camaraderie and teamwork between the students and instructor, and solidify knowledge through hands-on learning.

Firebrand Training provides instruction to meet every learning need, including

Intensive group instruction
One-on-one instruction attention
Hands-on labs
Lab partner and group exercises
Question and answer drills
Independent study

This information has been provided as a helpful tool for candidates considering certification. Benefits of certification determined through studies do not guarantee any particular personal successes. Firebrand Training provides a guarantee of obtaining certification at the camp, but does not make any guarantees about personal successes or benefits of obtaining certification.

Microsoft Dynamics CRM 4.0 Training - Curriculum

Delegates arrive
Orientation
Introduction
Agenda for the week and review of pre-reading
Training: CRM 4.0 Applications chapter 1
Training: CRM 4.0 Installation & Deployment chapters 1-3
Training: CRM 4.0 Installation & Deployment chapters 4-8
Exam MB2-633: Installation and Deployment for Microsoft Dynamics CRM 4.0
Training: CRM 4.0 Applications chapters 2-3
Training: CRM 4.0 Applications (Sales) chapters 4-6
Training: CRM 4.0 Workflow
Training: CRM 4.0 Applications (Marketing) chapters 7-8
Training: CRM 4.0 Applications (Service Management) chapters 9-11
Training: CRM 4.0 Applications (Service Scheduling) chapters 12-13
Exam MB2-632: Applications for Microsoft Dynamics CRM 4.0
Training: CRM 4.0 Customisation & Configuration chapters 1-4
Training: CRM 4.0 Customisation & Configuration. Chapters 5-7
Training: CRM 4.0 Customisation & Configuration. Chapters 8-11
Case Study: Scenario. Diagnostic. Plan and Estimate
Case Study: Install
Case Study: Configure and Customise
Exam: MB2-631: Customization and Configuration for Microsoft Dynamics CRM 4.0

Microsoft Dynamics CRM 4.0 Training - Exam Track

Microsoft Dynamics CRM certified candidates are required to pass the following exams:

MB2-631: Customisation and Configuration for Microsoft Dynamics CRM 4.0
MB2-632: Applications for Microsoft Dynamics CRM 4.0
MB2-633: Installation and Deployment for Microsoft Dynamics CRM 4.0

Microsoft Dynamics CRM 4.0 Training - What's Included

Firebrand Training offers top-quality technical education and certification training in an all-inclusive course package specifically designed for the needs and ease of our students. We attend to every detail so our students can focus solely on their studies and certification goals.

Our Certification Programs includes

Intensive Hands-on Training Utilising our (Lecture | Lab | Review)^TM Delivery
Comprehensive Study Materials, Program Courseware and Self-Testing Software
Fully instructor-led program with 24 hour lab access
Examination vouchers *
On site testing **
Accommodation, All Meals, Beverages, and Snacks
Transportation to/from designated local railway stations
Examination Passing Policy

Please note

* Exam vouchers for our (ISC)2 certifications need to be purchased directly from (ISC)2
** On site testing is not included in our ISACA, or ITIL Managers and Revision Certifications

Our instructors teach to accommodate every student's learning needs through individualised instruction, hands-on labs, lab partner and group exercises, independent study, self-testing, and question/answer drills.

Firebrand Training has dedicated, well-equipped educational facilities where you will attend instruction and labs and have access to comfortable study and lounging rooms. Our students consistently say our facilities are second-to-none.

Examination Passing Policy

Should a student complete a Firebrand Training Program without having successfully passed all vendor examinations, the student may re-attend that program for a period of one year. Students will only be responsible for accommodations and vendor exam fees.

Microsoft Dynamics CRM 4.0 Training - Prerequisites

Students who are successful in accelerated Dynamics CRM 4.0 certification training may possess:

Good Working knowledge of Microsoft Office
Working knowledge Business Management
Working knowledge of Windows 2003 Server including IIS
Working knowledge of Active Directory and DNS
Working knowledge of SQL Server 2005

Firebrand Training staff interview all potential students regarding their technical background, degrees and certifications held, and personal fortitude. This screening process ensures a successful match between the customer and Firebrand Training toward accelerated training and certification.

Firebrand Training is an aggressive training environment. You must have an attitude aimed for success. The above prerequisites are guidelines, but many students with less experience have other background or traits that have enabled their success in accelerated training through Firebrand Training.

Dynamics CRM 4.0 Training Testimonials

"The instructor was new and although a little shakey to begin with soon got into his stride and delivered an excellent course. The food was delicious all week, bravo to the chefs."
JL, ConsultCRM.
Microsoft Dynamics CRM 4.0 (8 Days) (15/1/2007 to 20/1/2007)

"The environment promotes learning in a unique way. There are no distractions to take you away from the focus of your learning goals. The computer facilities are first rate and the atmosphere is really relaxing."
Stuart Snaith, Abbey Well natural Mineral Water.
Microsoft Dynamics CRM Developer (5 Days) (21/1/2008 to 25/1/2008)

"Excellent course, excellent training, excellent food, excellent facility. What can be said more?"
Can Dogancan, TURCom Technologies.
Microsoft Dynamics CRM 4.0 (8 Days) (7/5/2007 to 12/5/2007)

"Well... put it this way, I leave more tired than I have ever been before. I also leave with a lot of knowledge of CRM. Do not think for one minute this is a walk in the park. It is not! You work very long hours and when you finsh class you have to work on your own if you stand a chance of keeping up the pace. Glad I did it but need a long break before I try anything like this again. Go on a diet before you come here as the food is so so so good you will just keep on eating."
JHR, ICS Computing Ltd.
Microsoft Dynamics CRM 4.0 (8 Days) (27/1/2008 to 3/2/2008)

"Well Done Everyone."
Wayne Lockey, Redfoot Solutions Ltd.
Microsoft Dynamics CRM Developer (5 Days) (17/3/2008 to 21/3/2008)

"Firebrand has a very interesting model for busy professionals - a no-distractions clean green campus, 9-9 training schedule, and exams every 3 days to keep you on your toes. Allows you to get trained and certified in a few days. It aint easy, but if you are willing to work hard, if the trainer is good and if the course material and exams are sensible it can be a very productive experience!"
Amit Rao, MphasiS an EDS company.
Microsoft Dynamics CRM 4.0 (8 Days) (11/5/2008 to 18/5/2008)

"I was on a Microsoft course at Heythrop Park in Oxfordshire, in the Talbot Hall building. The course was very indepth and intensive and lasted 6 days, however the accomodation and the environment helped me to relax. The constant 24 hour food / snacks supply helped keep me fueled at 1 am in the morning while revising and during the class training and then after an exam it was nice to go to the Gym or have a swim in their Pool, to get my mind off of things. I think it was very good."
Lourens Wepener, Avanade.
Microsoft Dynamics CRM 4.0 (8 Days) (7/5/2007 to 12/5/2007)

"Hard work and long days but actually very enjoyable (no, really!). The experience was made even better by the great location, Hethrop Park, and the fantastic food. Also a 24/7 supply of coffee doesnt go amiss either. Oh yes, and despite my inexperience I passed all 3 exams. So thanks to everyone involved, especially the tutor. Would I go back? Absolutely!"
Keith Webley, Morse Group Ltd.
Microsoft Dynamics CRM 4.0 (8 Days) (20/8/2007 to 25/8/2007)

"An intensive course but producing good results! Whilst the orientation is mis-leading and actually leads you straight into your first nights learning experience, you quickly adjust to its intensive nature. The accomodation is simple, but enough to get a good nights rest and to study in private. 3 meals a day are provided and the catering staff try to accomodate as much as possible. But there is a huge range of snacks, soft drinks, tea & coffee to keep you going in-between. Overall a great way to remove yourself from your daily distractions and get on with the task of getting certified as quickly as possible. Definitely recommended, however a prior knowledge of working with Dynamics (or any other) CRM and a grounding on MS Windows/Servers will definitely help give you a jump start on certain elements of this course."
Phil Midgley, Collins Stewart Wealth Management.
Microsoft Dynamics CRM 4.0 (8 Days) (2/11/2008 to 9/11/2008)

"I highly recommend learning the Firebrand way. Whilst its tough going due to the steep learning curve, its a very efficient way to "earn your badges". Stephen Spence Director - Contact Centre Sense Ltd."
Stephen Spence, myself.
Microsoft Dynamics CRM 4.0 (8 Days) (20/7/2008 to 27/7/2008)

"2B.net Limited are pleased to be working with Firebrand* to help certify our Microsoft Consulting Team, the approach to accelerated learning is the perfect way and the best investment for any serious consulting organisation. "
Alistair Dickinson, 2B.net Limited.
Microsoft Dynamics CRM 4.0 (8 Days) (9/10/2006 to 14/10/2006)

"Firebrand* raises the bar of an IT Training environment!"
Daniel Goddard, Consult CRM.
Microsoft Dynamics CRM 4.0 (8 Days) (12/3/2007 to 17/3/2007)

"the camp provided me with the knowledge and skills to further my career in a competent and professional manner - a must for accelerated learning."
Samuel Nicholas, Tms Support Solutions Ltd.
Microsoft Dynamics CRM 4.0 (8 Days) (3/9/2007 to 8/9/2007)

"A great place to focus your learning efforts."
Lee Brignell-Cash, www.vibrantmedia.com.
Microsoft Dynamics CRM 4.0 (8 Days) (7/5/2007 to 12/5/2007)

"A long week made bearable by a great trainer, great food and great fellow trainees."
Shaun Riordan, 2e2 Ltd.
Microsoft Dynamics CRM 4.0 (8 Days) (21/9/2008 to 28/9/2008)

"A hugely enjoyable total immersion experience - one of the best ever learning environments I have experienced. The food is a real plus."
Ciaran Kenny, Lynx Computing.
Microsoft Dynamics CRM 4.0 (8 Days) (18/5/2008 to 25/5/2008)

"A intense course with a good balance of theory and hands on. "
Pradipto Goswamee, Cognizant Tech Solutions.
Microsoft Dynamics CRM 4.0 (8 Days) (20/7/2008 to 27/7/2008)

"Overall the course went smoothly, questions where answered swiftly and in some cases real world examples where used that help understand the concepts. Instructor and staff at Firebrand Training are very helpful and look after you to make sure that you succeed in your endeavour. This course has help me learn a vital piece of the Microsoft Dynamics suite and will no doubt help me with my future career path."
Tim Goodwin, Fusion Integration.
Microsoft Dynamics CRM 4.0 (8 Days) (7/9/2008 to 14/9/2008)

"My course had long hours and a lot of hard work, but my stay was really good and I learned a lot in a short time. The staff was very helpful and gave excellent service."
Gaute Magnussen, Avanade.
Microsoft Dynamics CRM 4.0 (8 Days) (14/5/2007 to 19/5/2007)

"The staff were friendly and helpful. The food was very good. The days were very long but worth it."
Adrian Johnson, Trinity Expert Systems.
Microsoft Dynamics CRM 4.0 (8 Days) (20/8/2007 to 25/8/2007)

"I did not know what to expect, as I had not been on a boot camp before. The experience was good, the focus was on learning and getting certifications. It was very hectic, lectures from 8.30am till 10.30pm every day with 2x45mins breaks for food, studying afterwards till early hours. An objective that was realised in comfortable inspired surroundings. "
AO, Gyrosoft Applied Solutions Ltd.
Microsoft Dynamics CRM 4.0 (8 Days) (20/7/2008 to 27/7/2008)

"The Heythrop Park facility is friendly and inviting, the staff are genial and the food is exceptional. I was really happy with my training. My trainer went to great lengths to accommodate us, being both astute and good fun. "
JM, 2b.Net Ltd.
Microsoft Dynamics CRM 4.0 (8 Days) (25/11/2007 to 2/12/2007)

"I arrived at Heythrop armed with warnings and general foreboding of people who had trodden the path before so had read the course manuals and played about with CRM before arriving. The course is intense yet rewarding. 17 hour days were initially a shock but by day 7 are second nature. The instructor was top notch and full of real world advice. The attendees were from a wide range of backgrounds yet everyone pulled together for revision sessions which helped massively to pass the exams. In short, hard work but rewarding. One tip, do not arrive without preparing."
Robert Boyers, Cal Software Ltd.
Microsoft Dynamics CRM 4.0 (8 Days) (7/9/2008 to 14/9/2008)

"Hard work and long hours but rewarding."
Microsoft, Microsoft.
Microsoft Dynamics CRM 4.0 (8 Days) (18/5/2008 to 25/5/2008)

"Overall the course went smoothly, questions where answered swiftly and in some cases real world examples where used that help understand the concepts. Instructor and staff at Firebrand Training are very helpful and look after you to make sure that you succeed in your endeavour. This course has help me learn a vital piece of the Microsoft Dynamics suite and will no doubt help me with my future career path."
Tim Goodwin, Fusion Integration.
Microsoft Dynamics CRM 4.0 (8 Days) (7/9/2008 to 14/9/2008)

"A hugely enjoyable total immersion experience - one of the best ever learning environments I have experienced. The food is a real plus."
Ciaran Kenny, Lynx Computing.
Microsoft Dynamics CRM 4.0 (8 Days) (18/5/2008 to 25/5/2008)

"An excellent venue for focused learning in a comfortable environment, with all amenities the required readily available."
Daniel Money, Diagonal Consulting Ltd.
Microsoft Dynamics CRM 4.0 (8 Days) (9/10/2006 to 14/10/2006)

"A very positive experience all round. Firebrand* is undoubtedly the best way to train in todays society when you just don't have the time to for several week long courses, but you still want an instructor led learning experience."
Colin Selfridge, NVT Group.
Microsoft Dynamics CRM 4.0 (8 Days) (12/3/2007 to 17/3/2007)