ITIL - Managers and Revision Certification

A Firebrand Training
10
Day Course

ITIL - Managers and Revision Certification - Overview

Information Technology Infrastructure Library

This ten (10) day accelerated ITIL Managers and Revision Training Course provides information technology professionals with the knowledge and skills necessary to manage IT service in the guidelines of ITIL (the IT Infrastructure Library).

ITIL is the only consistent and comprehensive documentation of best practice for IT Service Management. Used by many hundreds of organisations around the world, a whole ITIL philosophy has grown up around the guidance.

Our accelerated learning ITIL Certification Program:

Offers the possibility to achieve the ITIL Foundation Certificate and the ITIL Manager's Certificate in 10 days - the course for the ITIL Foundation Certification starts on a Thursday evening and ends on Saturday. The ITIL Manager Certification part starts on Sunday and finishes on the next Sunday.
Allows you to achieve your certifications in a fraction of the time of 'traditional training' while delivering industry-leading exam passing percentages.
Helps students grasp complex technical concepts more easily by identifying and catering to individual student learning styles through a mixed visual, auditory and kinaesthetic-tactual delivery system.
Enhances retention by employing accelerated learning techniques focused on committing information to long-term memory.

ITIL - Managers and Revision Certification - Benefits

Having proof of your skills and knowledge gives you the edge over other candidates when applying for a job. An ITIL Managers and Revision Training Course provides a systematic and professional approach to the management of IT service provision. Adopting its guidance can provide benefits such as:

improved IT services through the use of proven best practice processes
improved customer satisfaction through a more professional approach to service delivery
standards and guidance
improved productivity
improved use of skills and experience

Certification provides companies with skilled employees, leading to:

Maximized efficiencies in recruiting, hiring, training and promoting employees
Operational improvements and greater efficiencies organization-wide
Reducing costs through the greater efficiencies
improved delivery of third party services through the specification of ITIL or ISO/IEC 20000 as the standard for service delivery in services procurements
Increased productivity as certified professionals are able to perform at accepted industry standards

Who should earn an ITIL Certification?

An ITIL Managers and Revision Training Course is important for all types of IT - and IT related professionals, for recent career starters and business professionals to experienced and certified IT professionals who want to optimise the IT Service Management.

ITIL is aimed at:

IT service providers
IT directors and managers
CIOs

It will also benefit:

business managers
customers & end-users involved in building good relationships with their IT service providers
plus any organisation that depends on IT Services

Other accelerated training providers rely heavily on lecture and independent self-testing and study.

Our approach is highly varied and interactive to keep attention levels high, promote teamwork, and solidify knowledge through hands-on learning.

You’ll get:

Intensive group instruction
One-on-one instruction attention
Hands-on case studies
Partner and group exercises
Question and answer review sessions
Mock exam papers

This information has been provided as a helpful tool for candidates considering certification. Benefits of certification determined through studies do not guarantee any particular personal successes. Firebrand Training provides a guarantee of obtaining certification at the camp, but does not make any guarantees about personal successes or benefits of obtaining certification.

ITIL - Managers and Revision Certification - Curriculum

Firebrand Training provides thorough instructor-led training to ensure that you learn the fundamentals, obtain hands-on skills and earn your certification. You will emerge able to immediately apply your new knowledge in your career environment.

Course Materials:

Students attending this blended-learning program will receive a robust set of course materials that caters to each of the three primary individual learning-intake styles (auditory, visual, and kinaesthetic-tactual) - critical for a successful accelerated learning experience.

Daily lectures, practical assignments and instructor driven discussions are supplemented by a combination of:

Accredited Program Courseware - developed to address the unique demands of accelerated learners

Module Description
ITIL v2 Service Management; Service Delivery
ITIL v2 Service Management: Service Support
ITIL v2 Service Management Delivery & Support Revision and Exam preparation
EXIN Managers Certificate in IT Service Management – 2 x 3-hour closed book written exams:
Service Support – Paper 1
Service Support – Paper 2

ITIL Manager's and Revision Course program in detail

ITIL Service Delivery

Service Level Management
Financial Management for IT Services
Availability Management
Capacity Management
IT Service Continuity Management

ITIL Service Support

Configuration Management
Change Management
Service Desk & Incident Management
Problem Management
Release Management
Service Management Tools
Implementing Service Management

ITIL - Managers and Revision Certification - Exam Track

The skills required by an individual taking the examination are listed below

Knowledge of the ITIL Service Support and Service Delivery books.
The student is able to identify, analyse and assess the IT Service Management processes within an organisation.
The student is able to design an organisational structure to support the management and use of IT Service Management processes.
The student is able to describe the IT Service Management functions and processes, how they interrelate and how they should be applied.
The student possesses the skills to audit and assess the operation of the IT Service Management functions in any given organisation.
The student possesses the skills to make recommendations regarding the improvement or enhancement of IT Service Management processes.
The student possesses the effective written communications skills required to be IT Service Manager or consultant.
The student possesses the interactive communication skills required to be IT Service Manager or consultant. To be awarded the Certificate the candidate must achieve 50% or greater in both of the written examinations.

Examination procedure

The written examination will consist of:

EXIN Managers Certificate in IT Service Management – 2 x 3-hour closed book written exams:

Service Support – Paper 1
Service Support – Paper 2

The course price does not include external exam fees.

ITIL - Managers and Revision Certification - What's Included

Firebrand Training offers top-quality technical education and certification training in an all-inclusive course package specifically designed for the needs and ease of our students. We attend to every detail so our students can focus solely on their studies and certification goals.

Our Certification Programs include*

Intensive Hands-on Training Utilising our (Lecture | Lab | Review)^TM Delivery
Comprehensive Study Materials, Program Courseware and Self-Testing Software
Fully instructor-led program with 24 hour lab access
Examination vouchers
On site testing
Accommodation, All Meals, Beverages, and Snacks
Examination Passing Policy

* Please note:

Our ISC(2) Cissp CBK Review program differs from normal course delivery. For more details, speak to us on 080 80 800 888.
Exam vouchers for our (ISC)2 certifications need to be purchased directly from (ISC)2
On site testing is not included in our ISACA or PMI certifications

Our instructors teach to accommodate every student's learning needs through individualised instruction, hands-on labs, lab partner and group exercises, independent study, self-testing, and question/answer drills.

Firebrand Training has dedicated, well-equipped educational facilities where you will attend instruction and labs and have access to comfortable study and lounging rooms. Our students consistently say our facilities are second-to-none.

Examination Passing Policy

Should a student complete a Firebrand Training Program without having successfully passed all vendor examinations, the student may re-attend that program for a period of one year. Students will only be responsible for accommodations and vendor exam fees.

ITIL - Managers and Revision Certification - Prerequisites

Students who are successful in the accelerated Certification course should possess:

6-24 months of experience in an IT Service Management
Responsibility for taking substantial technical decisions affecting the support or delivery of IT services
The ability to communicate effectively with managers, subordinates, colleagues, users and customers at all levels of seniority

We interview all applicants for the course on their technical background, degrees and certifications held, and general suitability. If you get through this screening process, it means you stand a great chance of passing.

Firebrand Training is an immersive training environment. You must be committed to the course. The above prerequisites are guidelines, but many students with less experience have other background or traits that have enabled their success in accelerated training through Firebrand Training.

ITIL - Managers and Revision Certification Funding

How to fund your learning

Have you been affected by the recession? If so, you can get help. Here are some places to look for funding available to UK residents.

1. Real Help Now

Find out about the Government’s Real Help Now agenda, which outlines what Government help is available and about its plans to get Britain through the recession.

2. In Our Hands

If you're already out of work, or think you're facing it, the Learning and Skills Council website offers impartial advice on what training is available, and how you can benefit from boosting your skills.

3. Train to Gain

Train to Gain is a joint investment between UK employers and the Government, aimed at improving the skills of employees. If you’re based in other parts of the UK, you can also visit one of these sites for details:

4. Business Link

The free local business support service, Business Link, has a Grants and Support Directory available for those looking to help fund many aspects of running your business, including training.

5. Directory of Social Change

See details of 3,500+ trusts with over £362 million available each year for individuals in need. We’d recommend looking at Grants for Individuals or Grants for the public and voluntary sectors.

6. Career Development Loans

CDLs have been re-named Professional and Career Development Loans to broaden their appeal to learners seeking to enhance their skills for work, retrain or start a career in an emerging industry or profession. The updated Learning Provider Requirements for Registration are available here.

Ask us

Unsure of what help is out there? Feel free to call us for advice, on 080 80 800 888.

ITIL - Managers and Revision Certification Testimonials

"Another valuable time spent with Firebrand. This is my third visit and I'm now so spoiled that I wont agree to go on training anywhere else. Thanks to the Firebrand Training instructor for keeping us all motivated and learning for 13 days. Quite a challenge."
James Thomson, International HIV/AIDS Alliance.

"Excellent, helpful and extremely efficient."
Kalpesh Mistry, Measom Dryline Ltd.

"I would recommend the training company and the instructor to colleagues and friends. Despite the training being very very intensive I appreciate the value of going through this experience at this site. Be warned you have to work really hard for two weeks!!"
M.S, London University.

"Was a very valuable course."
Thomas Reif, Fiberlink.

"If you are prepared to work hard at learning and obtaining your certification, this course is rewarding."
A.M, self.

"Very good course for focusing on passing the MOSS Prof Exams."
Stefan Halldor Stefansson, Capgemini.

"The best training I have ever had!!!"
S.S, GCC Computers Ltd.

"I had a greate experience staying at Firebrand Training Camp. Training was wonderful, really enjoyed all meals. Nice and quite in the evening, so could concentrate on reading."
E.C, Smartodds Ltd.

"If you have come for the bar this isn't the course for you. Long long hours but excellent instruction."
Robert Cave, n/a.

"The Firebrand Training instructor was great - extremely knowledgeable, focused, attentive and always available. I really enjoyed the class and felt that I retained as much as possible in a 2-week period. Its fun to be on the other side of the table for a change. Great job!"
Brian Clarke, Self-employed.

"Immerse, Accelerate, Measure? Their not kidding! Two of the hardest, yet ultimatly satisfying weeks of my life. Excellent facilities, excellent staff, excellent training. Thank you."
Warren Zingel, Steria.

"A clean positive environment that removes the daily stresses and allows the student to study and thus reach his/her full potential."
Stephen Hansen, Buckinghamshire Hospitals NHS Trust.

"With Firebrand training and your own hard work - you will achieve your certification goals; just like it says on the tin!! Friendly, professional and competent staff and a distraction free environment mean you have every chance to make your goals a reality. For the MCSE - the days are long and you have to be prepared to work hard - but its oh so worth it... Highly recommend the whole Firebrand team and experience!"
Nick Abbott, The National Youth Agency.

"Great training from experts to serious DBAs in a nice environment."
Hossam AlFraih, Al-Elm Information Security.

"All of the staff were helpful and gave positive encouragement to all of the candidates. They were prepared to put themselves out when anyone had problems."
Paul Hopper, Nokia Music.

"If you want to feel tired, out of your depth and yet learn a lot and maybe pass an exam this is the course for you. If, like me, you want a strong chance to pass, don't come on the course until you have done some sample exams remotely and picked up the books that will be used on the course. Then make a decision as to whether you are ready. The sales staff do not understand the subjects and should not be relied upon to make a judgement about course attendance. "
Andrew Morrell, www.tsprojects.co.uk (I am a contractor).

"This is my second time at Firebrand Training, so I knew what to expect: Hard work and excellent Instructors. "
Steve Jackson, Pennington Choices.

"I returned to Firebrand Training to complete my MCSE (having faded during my final week on my last sitting). This course is not for the faint hearted, but if want your education done it the most efficient way possible... my moneys on Firebrand."
Thomas Elliff, Contractor.

"A very well laid out course, with excellent tuition and plenty of time for lab work and practice. 24hr a day access enables you to think on things and pop back in during the night to test your ideas."
G John Crumpton, Un-employed.

"At first was very apprehensive, but facilities were very very good and the instructor was brilliant, which made a potentially very challenging 8 days actually quite amusing The course i very hard work and does require some understanding before hand but would recommend and I would happily come back to train some more."
Leigh Woodwards, Self employed (deustche bank).

"Very hard work, but the trainer was exceptional."
S.G, Audit Commission.

"This is without a full on course with no let up. If you want your MCSE and have plenty of experience then give it a go. However, if your experience level is not as great, I would reccomend going for the 9 day MCSA and then coming back at a later day to complete the MCSE."
Rob Green, RAF.

"If you are serious about studying and have limited time this is definitely the best way to learn. Firebrand Training instructors will lead you through your course in a timely manner while giving you the chance to get hands on experience with the material, giving you the opportunity to learn new skills as well as obtain your certification."
G.L, None at present.

"Firebrand have great tutors and I would definately use them again. "
Pete Bradley, Morrisons.

"Its been an intensive week, certainly, but enjoyable for all that. I might not have come quite far enough to pass the second exam, but I would be back myself to pass that on re-take in the near future. The tutor has been superb. Quite how he managed to stay so focused and enthusiastic across such long hours is anyones guess! The knowledge and resources I take back to work will undoubtedly be beneficial."
Alexander Rennie, Steria.

"I never had a cup of coffe... until now! I still don't like it but it kept me awake."
Alin Dobrica, IT Manager.

"Excellent Lecturing Staff!!"
Michael Bailey, Birmingham City University.

"Very intensive course, very hard. Quite interesting. "
Juan Jose Laplana Rodriguez, EDS, an HP company.

"This is my second visit to a Firebrand Training course. I would heartly recommend them for professional quick learning on any subject."
Ben Keeley, CSC.

ITIL - Managers and Revision Certification Course Dates

Start	End	Availability	Register
14/10/2009	23/10/2009	Seats open	Register

Does your business run legacy IT systems?	Yes	no
Have legacy system upgrades caused issues with new business critical applications?	Yes	no
Would server virtualisation enable you to prolong the life of defunct business applications and directly improve productivity?	Yes	no
How old are your legacy IT systems?