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On this accelerated 3-day MCSE: Productivity (Skype for Business - Deploying Enterprise Voice) course, you'll learn how to design, plan and deploy the various voice solutions available with Skype for Business Online and Skype for Business Server 2015.
This course, which is 50% faster than other traditional training, will develop your knowledge and skills in configuring and managing Cloud PBX with PSTN Calling, Cloud PBX with On-Premises PSTN Connectivity, Cloud Connector Edition, and on-premises Enterprise Voice.
At the end of this course you'll be able to:
You'll get expert guidance from our experienced Microsoft Certified Trainers (MCT) as they walk through the Microsoft Official Curriculum (MOC). Our longer training days and unique Lecture | Lab | Review technique accelerate your learning and ensure you have the hands-on experience necessary for when you return to the office.
On this course, you'll be prepared for and sit the 70-333: Deploying Enterprise Voice with Skype for Business 2015 exam. This is covered by your Certification Guarantee. Exam 70-333 is an elective for MCSE Productivity.
This course is designed for IT consultants and telecommunications professionals who design, plan, deploy and maintain solutions for unified communications (UC) and need to translate business requirements into technical architectures and designs for UC solutions.
You may be entitled to heavily-discounted training via Microsoft's Software Assurance Training Voucher (SATV) scheme. If your business has bought Microsoft software, check to see if it came bundled with free training vouchers! Vouchers can be exchanged against training for all Microsoft technologies. If you’re unsure, get in touch with us
Microsoft Certified Trainers (MCT): You'll be trained by our experienced Microsoft Certified Trainers (MCT) who have a wealth of knowledge that can enrich your learning.
Microsoft Official Curriculum (MOC): Firebrand is a Microsoft Learning Partner, which means we can ensure that you'll have access to the latest curriculums.
Other accelerated training providers rely heavily on lecture and independent self-testing and study.
Effective technical instruction must be highly varied and interactive to keep attention levels high, promote camaraderie and teamwork between the students and instructor, and solidify knowledge through hands-on learning.
This information has been provided as a helpful tool for candidates considering training. Courses that include certification come with a Certification Guarantee. Pass first time or train again for free (just pay for accommodation, exams and incidental costs). We do not make any guarantees about personal successes or benefits of obtaining certification. Benefits of certification determined through studies do not guarantee any particular personal successes.
Module 1: Introduction to Voice Workloads
Designing a Skype for Business voice solution requires the understanding of many technologies. With Microsoft's latest cloud based voice services, customers now have even more flexibility in deploying a voice solution for their enterprise, but with that flexibility comes further complexities that must be understood. In this module, you will learn about basic VoIP concepts, how they evolved from early telephony technologies, as well as Office 365 services and Microsoft's entry into the voice world. You will also learn about on-premises and cloud based voice offerings now available as part of the Skype for Business product set.
Lab : Customising Your Lab Environment
Module 2: Assess Network and Voice Deployment Options
In this module, you will learn how to perform a network readiness assessment for an implementation of Skype for Business Server 2015 or Skype for Business Online. This module coincides with the Skype Operations Framework (SOF) Plan phase. Specifically, this module aligns with the Envision, Assess, and Design stages. You will learn about Skype for Business Online and Skype for Business Server 2015 features and functionality. You will also learn the supported architectures for Skype for Business Online and Skype for Business Server 2015.
Lab : Configuring Identity Federation with Office 365
Module 3: Split Domain Configuration
In this module, you will learn what is meant by the term split domain and what it describes relative to the Skype for Business product. You will also learn the benefits of split domain, the prerequisites needed to deploy this environment, and how to provision users once it's been configured. Finally, you will learn to troubleshoot common issues.
Lab : Setting up Split Domain with Skype for Business Online
Module 4: Cloud PBX with PSTN Calling and Conferencing
Cloud PBX is a Microsoft-based PBX solution offered in Office 365. Cloud PBX enables organisations to eliminate their existing PBX infrastructure and migrate PBX functionality, as well as existing telephone numbers, to Office 365. Public Switch Telephone Network (PSTN) Calling provides a PSTN connection for users via Microsoft Calling Plans. PSTN Conferencing has been integrated into Skype for Business Online Meetings capability in Office 365 which allow users to create, manage, and host their own online meetings with PSTN integration for easy dial-in access.
Lab : Configuring Cloud PBX with PSTN Calling
Module 5: Enterprise Voice (On-Premises)
In this module, you will learn about Skype for Business Server 2015 Enterprise Voice. Enterprise Voice is a unified communications solution delivered by Skype for Business Server 2015. Enterprise Voice enables organisations to send and receive calls via the Publicly Switched Telephone Network (PSTN). You will learn how to configure voice components like Dial Plans, Voice Policies, and Routes that are an integral part of the Enterprise Voice solution.
Lab : Configuring Enterprise Voice
Module 6: PSTN Connectivity
A key component to a successful organisation is the ability to communicate between internal employees and customers and partners. In order for this to happen organisations need to bridge communications between their internal communications systems such as Skype for Business Server 2015 and the public switched telephone network by using an existing Public Branch Exchange (PBX), gateway, or Internet service provider (ISP). Connection to the PSTN enables enterprise users to make and receive calls from external numbers by using the same Skype for Business client used for internal calls. In addition, employees can leverage the broad range of Skype for Business features to improve their communications interactions with external users connected through the PSTN.
Lab : Configuring Integration with an IP-PBX
Module 7: Cloud PBX with On-Premises PSTN Connectivity using an Existing Deployment
This module discusses the implementation and configuration of Cloud PBX with an on-premises PSTN with an existing deployment. With many options for implementation, students should be familiar with the different methods and connectivity options. Implementing Cloud PBX requires a tenant with Office 365 and a network infrastructure that can be utilised for users at an office or on a public internet connection. It is important to remember that dial-in conferencing needs to be implemented via PSTN Conferencing or Audio Conferencing Provider (ACP). On-Premises PSTN Connectivity with Cloud Connector Edition will be covered in the next module.
Lab : Call Flows and Manageability
Module 8: Cloud PBX with On-Premises PSTN Connectivity using Cloud Connector Edition
Enterprises that have a voice solution on-premises that does not include Skype for Business Server 2015 or Lync Server 2013 can still integrate their current solution with Skype for Business Online by leveraging Cloud Connector Edition (CCE). It is important to choose the correct topology for CCE in order to support an organisation's voice requirements. This module will review the different supported topologies and provide guidance on the deployment process.
Lab : Deploying Cloud Connector Edition
Module 9: Enhanced Calling Features and Device Requirements
Enterprise Voice provides a number of specific on-premises features such as call parking, unassigned numbers, PSTN conferencing, and Response Groups. It also builds on the basic Enterprise Voice deployment scenario introduced earlier in the course. To use Enterprise Voice, you need to know about the various Enterprise Voice applications and how to implement and configure them. You will explore the Skype for Business Server Response Group Service (RGS) in some depth, including components such as RGS agent groups, RGS queues, hunt groups or basic workflows, and Interactive Voice response workflows. In addition, you should be able to describe the Attendant routing method.
Lab : Configuring Response Groups
Lab : Configuring Location Information Services and Managing Devices
Module 10: Network Requirements
In this module, you will learn how to optimise voice communications on a network by planning for network consumption and implementing bandwidth optimising technologies such as call admission control (CAC), quality of service (QoS), and software defined networks (SDN). You will also learn the media stacks available for Skype for Business Server 2015 and Skype for Business Online.
Lab : Managing Voice Quality
Module 11: Monitoring and Maintaining Voice Quality
Asserting, achieving, and maintaining call quality are imperative for a successful Skype for Business deployment, especially for voice and conferencing workloads. This module will detail Microsoft's Call Quality Methodology as both a process and toolset that can be used to achieve these goals. Call Quality Scorecard, along with its accompanying script and the Call Quality Dashboard, will be described as additional tools to measure and maintain call quality goals set by an organisation. The module will also show how to leverage native Skype for Business tools and datasets to help troubleshoot and further refine deployment quality.
Lab : Deploying Call Quality Dashboard, Analysing Reports, and Capturing KHI
Module 12: Voice Troubleshooting
Troubleshooting is a basic skill that is required to support Skype for Business Server deployments. Skype for Business infrastructure can be deployed in a variety of topologies, as has been described throughout this course. Skype for Business administrators should be familiar with both the core tools and the troubleshooting methods that apply specifically to Skype for Business Online and Skype for Business Server 2015. This module will introduce tools and methodologies for troubleshooting Skype for Business client, Skype for Business Server 2015, and Skype for Business Online. Various scenarios will be explored to provide familiarity with some of the common issues administrators face.
Lab : Troubleshoot Dial Plans, Routing, and Trunks
During the course you'll sit the following exam at the Firebrand Training Centre. This is covered by your Certification Guarantee:
Exam 70-333: Deploying Enterprise Voice with Skype for Business 2015
This exam will measure you on the following skills:
To achieve the MCSE: Productivity certification, you are required to pass exam 70-333 as well as the exams aligned to one of the following MCSA:
Firebrand Training offers top-quality technical education and certification training in an all-inclusive course package specifically designed for the needs and ease of our students. We attend to every detail so our students can focus solely on their studies and certification goals.
Our instructors teach to accommodate every student's learning needs through individualised instruction, hands-on labs, lab partner and group exercises, independent study, self-testing, and question/answer drills.
Firebrand Training has dedicated, well-equipped educational facilities where you will attend instruction and labs and have access to comfortable study and lounging rooms. Our students consistently say our facilities are second-to-none.
We’re currently migrating from printed to digital courseware. Some courseware is already available in digital, while other books remain in printed form. To find out if this course is digital, call us on 080 80 800 888.
There are several benefits of easy-to-use digital courseware: downloads are immediate, and you’ll always have your courseware available wherever you are. You won’t need to wait for a printed book to be delivered before you start learning – and it’s better for the environment. You can choose to download the courseware to your own device, or borrow one of ours.
Considering a Microsoft course? Always have the most up-to-date Microsoft digital courseware with ‘Fresh Editions’. This gives you access to all versions of digital courseware – you’ll receive updates and revisions of your textbook, at no charge, for the life of that course.
Should a student complete a Firebrand Training Program without having successfully passed all vendor examinations, the student may re-attend that program for a period of one year. Students will only be responsible for accommodations and vendor exam fees.
Before attending this course it is recommended you have the following:
It is also recommended you have knowledge of the following technologies:
Don’t worry - we’ll discuss your technical background, experience and qualifications to determine whether this accelerated course suits you.
Just call us on 080 80 800 888 and speak to one of our enrolment consultants.
Firebrand is an immersive environment and requires commitment. Some prerequisites are simply guidelines; you may find your unique experience, attitude and determination enables you to succeed on your accelerated course.
When do you want to sit your accelerated course?
Here's the Firebrand Training review section. Since 2001 we've trained exactly 68,075 students and asked them all to review our Accelerated Learning. Currently, 96.69% have said Firebrand exceeded their expectations.
Read reviews from recent accelerated courses below or visit Firebrand Stories for written and video interviews from our alumni.
"I found the whole experience very good. It was new to literally living at the training centre and purely focus on this, but I think this works really well.
Can't fault anything to do with the training centre or the trainer, who was exceptional."
Andrew Martin, Pennine. - Microsoft MCSE: Productivity (Skype for Business - Deploying Enterprise Voice) (3 days) (9/11/2017 to 11/11/2017)
"Very good course and instructor, mixed course details with real life experience."
Anonymous - Microsoft MCSE: Productivity (Skype for Business - Deploying Enterprise Voice) (3 days) (9/11/2017 to 11/11/2017)
"Above and beyond truly dedicated trainer with real life experience as well as text book. He'll always ensure you are grasping all concepts."
Shaun Mcgregor. - Microsoft MCSA: Office 365 (5 days) (16/7/2018 to 20/7/2018)
"The course instructor was very experienced in the course, bringing real life experience, which made the training even more interesting."
Vincent Parris, Hearst Magazine UK. - Microsoft MCSA: Office 365 (5 days) (16/7/2018 to 20/7/2018)
"The training from the instructor was very good and can relate to practical experience which is always a good thing and was a subject matter expert. The facilities are very good. "
Mark Burgess. - Microsoft Architecting Microsoft Azure Solutions (3 days) (7/7/2018 to 9/7/2018)
"The training with Firebrand is quick, detailed and helpful. Everything is covered in detail and the training is done in a walk through style with completed examples also available."
J.K, IBM. - Microsoft MTA HTML5 App Development Fundamentals (2 days) (4/7/2018 to 5/7/2018)
"Firebrand training was great! An excellent learning environment, I am amazed how much I have learnt in such a small space of time."
Anonymous - Microsoft MTA Software Development Fundamentals (2 days) (2/7/2018 to 3/7/2018)
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S.C. - Microsoft MTA Software Development Fundamentals (2 days) (2/7/2018 to 3/7/2018)
"Great course, fast past but all course material covered in great detail and extra time to cover problem topics and peoples queries."
Rhys Jupp, Hilton Foods. - Microsoft MTA Software Development Fundamentals (2 days) (2/7/2018 to 3/7/2018)
"Good informative 2 days of training, made light work of a lot of information."
J.S. - Microsoft MTA Software Development Fundamentals (2 days) (2/7/2018 to 3/7/2018)
"I found the training positively challenging, supportive and real world relevant.
Looking forward to my next course. "
Gary Bostock, UK MOD. - Microsoft MCSA: Cloud Platform & MCSE: Cloud Platform and Infrastructure (Azure) (10 days) (21/4/2018 to 30/4/2018)
"Never a dull time with Firebrand. I always leave with new knowledge and new friends."
M.D. - Microsoft Windows Server 2016 - Identity (4 days) (21/6/2018 to 24/6/2018)
"Wow! The class was incredible! Long days and intense but our instructor, kept if fun and lively. It was very informative and provided real world examples whilst still preparing students for the exams. I would recommend the course and instructor! Thank you!"
E.S. - Microsoft MCSA: Windows Server 2016 (11 days) (14/6/2018 to 24/6/2018)
"I really enjoyed to be in Wyboston lakes for MCSA: Windows Server 2016 training course and I learnt a lot of important stuff in 11 days only. With my busy schedule it was impossible for me to focus and cover all this topics without attending this boot camp. Thanks Firebrand team!"
Arash Goudarzi, Atlas Copco Support Services NV (Belgium). - Microsoft MCSA: Windows Server 2016 (11 days) (14/6/2018 to 24/6/2018)
"Overall I've been very impressed with the company. I have found the training facility to be very good and all equipment to deliver the training was substantive. The instructor had a breadth and depth of knowledge that has abled me to revisit old skills and develop them to a new level, providing me with a strong foundation to get back to work hitting the ground running. Would highly recommend to my colleagues and peers."
Tim Edwards, Hexegic. - Microsoft MCSA: Windows Server 2016 (11 days) (14/6/2018 to 24/6/2018)
"Our tutor was very thorough, entertaining and funny."
Anonymous - Microsoft Windows Server 2016 - Installation, Storage and Compute (4 days) (14/6/2018 to 17/6/2018)
"Our tutor was very entertaining and funny."
Anonymous, Jolly IT Solutions - Microsoft Windows Server 2016 - Installation, Storage and Compute (4 days) (14/6/2018 to 17/6/2018)
"Great training, great instructor!"
Kyle Parsons, Fidelity. - Microsoft Windows Server 2016 - Installation, Storage and Compute (4 days) (14/6/2018 to 17/6/2018)
"Really good training, I was really happy with it."
Anonymous - Microsoft Windows Server 2016 - Installation, Storage and Compute (4 days) (14/6/2018 to 17/6/2018)
"It is intense and certainly not for the feint hearted! We had a fantastic tutor who was dubbed "The Queen of SQL" forevermore. She made this course incredibly interesting and her enthusiasm was needed to push us through the course in its entirety! "
Jack Buchanan, NA. - Microsoft MCSA: SQL Server 2016 - Database Administration (6 days) (11/6/2018 to 16/6/2018)
"The instructor defiantly have excellent knowledge of the course subject.
She is also a natural trainer who can keep all skill levels in mind while training."
Izak Potgieter, Convergint technologies. - Microsoft MCSA: SQL Server 2016 - Database Administration (6 days) (11/6/2018 to 16/6/2018)
"I recommend Firabrand Training to anyone who wants to extend their knowledge on any of the courses that they teach because it is fast track and it is well organised."
David Coleto, CityWest Homes. - Microsoft MTA Database Fundamentals (2 days) (11/6/2018 to 12/6/2018)
"The accelerated training provided good knowledge in able to obtain the certification."
Michael Howard. - Microsoft MCSA: BI Reporting (4 days) (7/6/2018 to 10/6/2018)
"Great training and additional extras, thanks very much."
Edward Williams, Lucid Partnership. - Microsoft MCSA: Web Applications (6 days) (1/6/2018 to 6/6/2018)
"I gained more knowledge and improved my technical skills!"
"Good class - the instructor was great and I feel I have learned a lot from the way he taught."
"A highly enjoyable and thorough course, taught in a manner that made the subject both interesting and understandable."
"Really enjoyed the course and content from the instructor. Lots of little extras, which will help in the real world. Thanks!"
"Really enjoyed the course and content - lots of little extras which will help in the real world. "
"Although the days were long, I found that the training was very useful and I learned a lot. Overall a great experience and couldn't fault my experience here!"
Regan Walsh , GB Railfreight. - Microsoft MCSA: Windows 10 (6 days) (21/5/2018 to 26/5/2018)
"Ask for 007! If you know.. you know - Hes a fantastic trainer, thank you so much!"
Reece Isles. - Microsoft MTA Networking, Security & Windows Server Administration (6 days) (14/5/2018 to 19/5/2018)
"My personal experience at Firebrand has been good as I have learnt a lot about server, networking and security. "
K.H., VolkerWessels UK LTD. - Microsoft MTA Networking, Security & Windows Server Administration (6 days) (14/5/2018 to 19/5/2018)
"I had an enjoyable time considering the amount of content that was required to be learnt. Personally i found it frustrating that measure-up had not been updated to correspond with the exam, this was not the instructor's fault -he's a good trainer. "
Laurence chalk. - Microsoft MTA Networking, Security & Windows Server Administration (6 days) (14/5/2018 to 19/5/2018)
"My experience has been good, lot of learning and intense sessions to get you to know the fundamentals. "
Anonymous - Microsoft MTA Networking, Security & Windows Server Administration (6 days) (14/5/2018 to 19/5/2018)
"I think Firebrand goes the extra mile when providing students with learning exercises and the overall experience was a very pleasant and I would recommend it to my friends. "
N.F.. - Microsoft MTA Networking, Security & Windows Server Administration (6 days) (14/5/2018 to 19/5/2018)
"Found the course very useful to gain insight into the challenges developing solutions across multiple Dev teams both in the UK and off-shore. Using Dynamics 365 Online will allow ICAEW to deploy solutions across multiple platforms including mobile and tablet without needing to continue developing our dedicated iOS or Android aps.
Tim Greaves, ICAEW. - Microsoft Dynamics 365 Customisation and Configuration (4 days) (14/5/2018 to 17/5/2018)
"Great experience and learned quite a bit. What I did already know was also reinforced."
Reuben Phillips , Transport for London. - Microsoft MTA Software Development Fundamentals (2 days) (10/5/2018 to 11/5/2018)
"Training - intense but we had a knowledgeable trainer and a lot of time for questions if required
Accommodation - personally, I find excellent and the food is very welcome after a long day
Staff - all staff are very helpful and on hand for any concerns/queries.
Instructor - excellent and although the course was accelerated, he applied knowledge well and had a lot of time for candidates whether groups or face to face. "
Dod Frieslick, Firebrand Training. - Microsoft MTA Software Development Fundamentals (2 days) (10/5/2018 to 11/5/2018)
"I feel that although the learning was quick paced, there was sufficient time and materials or extra online resources given to self study in areas of knowledge that I needed more development in."
Venessa Cox, Firebrand. - Microsoft MTA Software Development Fundamentals (2 days) (10/5/2018 to 11/5/2018)
"Great learning experience. Definitely improves your chances of passing versus doing it alone. Really helps to have an industry expert for feedback and to solidify the concepts."
Matt Eisengruber, Dynatrace. - Microsoft Developing Microsoft Azure Solutions (4 days) (24/4/2018 to 27/4/2018)
"Had a Legend of an instructor, who made the whole thing interesting!"
Akmil Matloob , MySelf. - Microsoft MCSA: Cloud Platform & MCSE: Cloud Platform and Infrastructure (Azure) (10 days) (21/4/2018 to 30/4/2018)
"The instructor was great with questions and I feel completely prepared for the exam at twice the speed."
Gary Spencer, Na . - Microsoft Architecting Microsoft Azure Solutions (3 days) (28/4/2018 to 30/4/2018)
"Amazing instructor, very passionate and knows his field and more!"
David Baldry, Dynatrace. - Microsoft Architecting Microsoft Azure Solutions (3 days) (28/4/2018 to 30/4/2018)
"Great facilities to study, a lot easier to concentrate with food, bed and drinks right around the corner."
Peter Van Ginkel, VWPFS. - Microsoft MCSA: Windows Server 2016 (11 days) (19/4/2018 to 29/4/2018)
"Totally brutal but completely do-able."
Dominic Hogg, Brightsolid. - Microsoft MCSA: Windows Server 2016 (11 days) (19/4/2018 to 29/4/2018)
"I attended the MCSA Server 2016 course with the view of taking the exams to gain the qualification, which would be my second MCSA at Firebrand. I feel I have the resources and knowledge to attain this soon, thanks to the course."
Mason Goddard, Redriff Primary. - Microsoft MCSA: Windows Server 2016 (11 days) (19/4/2018 to 29/4/2018)
"While I have failed this exam, I am satisfied I gained a lot of information.
This is the best option for those who cant fined the quietness to study at home."
A.N.L.. - Microsoft Developing Microsoft Azure Solutions (4 days) (24/4/2018 to 27/4/2018)
"Really great experience in learning key concepts of the cloud and Azure."
Darren Mayes, Adecco. - Microsoft Developing Microsoft Azure Solutions (4 days) (24/4/2018 to 27/4/2018)
"This course is very good and really gives in depth Azure knowledge."
G.B., Rikitita Solutions Ltd. - Microsoft Implementing Microsoft Azure Infrastructure Solutions (3 days) (21/4/2018 to 23/4/2018)
"The course was very well presented. The instructor took the class at the speed of the class instead of trying to rush through everything. He was always willing to stay late and offer support on any areas required. Great course and great tutor."
Rhys Jupp, Hilton Foods UK. - Microsoft MCSA: Windows 10 (6 days) (9/4/2018 to 14/4/2018)