Microsoft Dynamics 365 for Retail - Only 3 Days

Seven reasons why you should sit your Dynamics 365 for Retail course with Firebrand Training

Find Out How We Help You To Learn New Skills Quickly

  1. You'll be Dynamics 365 for Retail certified in just 3 days. With us, you’ll be Dynamics 365 for Retail trained in record time
  2. Our Dynamics 365 for Retail course is all-inclusive. A one-off fee covers all course materials, exams, accommodation and meals. No hidden extras
  3. Pass Dynamics 365 for Retail first time or train again for free. This is our guarantee. We’re confident you’ll pass your course first time. But if not, come back within a year and only pay for accommodation, exams and incidental costs
  4. You’ll learn more Dynamics 365 for Retail. A day with a traditional training provider generally runs from 9am – 5pm, with a nice long break for lunch. With Firebrand Training you’ll get at least 12 hours/day quality learning time, with your instructor
  5. You’ll learn Dynamics 365 for Retail faster. Chances are, you’ll have a different learning style to those around you. We combine visual, auditory and tactile styles to deliver the material in a way that ensures you will learn faster and more easily
  6. You’ll be studying Dynamics 365 for Retail with the best. We’ve been named in Training Industry’s “Top 20 IT Training Companies of the Year” every year since 2010. As well as winning many more awards, we’ve trained and certified 65,217 professionals, and we’re partners with all of the big names in the business
  7. You'll do more than study Dynamics 365 for Retail courseware. We use practical exercises to make sure you can apply your new knowledge to the work environment. Our instructors use demonstrations and real-world experience to keep the day interesting and engaging

Think you are ready for the course? Take a FREE practice test to assess your knowledge!

When do you want to sit your accelerated course?

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Here's the Firebrand Training review section. Since 2001 we've trained exactly 65,217 students and asked them all to review our Accelerated Learning. Currently, 96.59% have said Firebrand exceeded their expectations:



"It was a great experience. Definitely would recommend the course."
Junaid Shakoor, Perspective Publishing Limited. - Microsoft Programming in HTML5 with JavaScript and CSS3 (3 days) (11/11/2017 to 13/11/2017)

"I found the whole experience very good. It was new to literally living at the training centre and purely focus on this, but I think this works really well. Can't fault anything to do with the training centre or the trainer, who was exceptional."
Andrew Martin, Pennine. - Microsoft Deploying Enterprise Voice with Skype for Business 2015 (3 days) (9/11/2017 to 11/11/2017)

"Very good course and instructor, mixed course details with real life experience."
Anonymous - Microsoft Deploying Enterprise Voice with Skype for Business 2015 (3 days) (9/11/2017 to 11/11/2017)

"An intensive course but still managed to go through all material."
Anonymous - Microsoft Core Solutions of Skype for Business 2015 (3 days) (6/11/2017 to 8/11/2017)

"The Location is perfect, quiet and peaceful. Great experience."
Dave Palmer, Capgemini. - Microsoft Architecting Microsoft Azure Solutions (2 days) (4/11/2017 to 5/11/2017)

"Firebrand have a clear mission to assist you with their capacity to teach. They are very customer friendly at the Centre and always try to help. AAA+++"
Simon Korie, NA. - Microsoft Architecting Microsoft Azure Solutions (2 days) (4/11/2017 to 5/11/2017)

"The instructor made the course accessible and interesting."
Matthew Ottley, Manuli Hydraulics UK Ltd. - Microsoft MCSE: Server Infrastructure (6 days) (30/10/2017 to 4/11/2017)

"The trainer had good hands-on experience of the product, which made the course interesting."
Thomas Thomas, Diyar United Co. - Microsoft MCSE: Messaging (Exchange 2016) (6 days) (2/10/2017 to 7/10/2017)

"Excellent trainer. "
J.PK, Diyar United Company. - Microsoft MCSE: Messaging (Exchange 2016) (6 days) (2/10/2017 to 7/10/2017)

"My level of knowledge of SQL was null when I started the course, after the first three days I had a basic idea of how to use TSQL to write queries, although the second part of the course was really advance for a beginner, it was really good explained and I was able to understand most of it and will keep in the future. Didn't pass the first test and I did not do the second test. "
Merce Bauza Cerezo, HEE. - Microsoft MCSA: SQL Server 2016 - Database Development (6 days) (30/10/2017 to 4/11/2017)

"Enjoyed my time doing SQL 2016 DD. The condensed long day format works very well for me. I even have a a Failure is not an option T-Shirt. I really like these courses."
Roy Casella, Designated. - Microsoft MCSA: SQL Server 2016 - Database Development (6 days) (30/10/2017 to 4/11/2017)

"Good course, very intense though. Very good coverage of all concepts - trainer was extremely knowledgeable and helpful."
Barry Henty, Natures Way Foods Ltd. - Microsoft MCSA: SQL Server 2016 - Database Development (6 days) (30/10/2017 to 4/11/2017)

"It is a great experience with very good course quality."
Brayan De Abreu, Service Works Group.. - Microsoft MCSA: SQL Server 2016 - Database Development (6 days) (30/10/2017 to 4/11/2017)

"Firebrand exceeded my expectations. With just starting career in IT I was provided with courseware and referencing material I will constantly be referring to even after the course has finished."
Hayley Bean, Steelite International Ltd. - Microsoft MCSA: SQL Server 2016 - Database Development (6 days) (30/10/2017 to 4/11/2017)

"I had heard a few things about Firebrand training prior to arriving certain individuals said I would be forced to stay up reading and studying all night. But after experiencing it myself I learnt that everyone's experience is different. The food and accommodation is amazing and the learning is set to a bearable pace that you have the opportunity to settle down and let the knowledge sink in."
Alexander Farrow Harson, Department for Education. - Microsoft MCSA: SQL Server 2016 - Database Development (6 days) (30/10/2017 to 4/11/2017)

"Great location, friendly and helpful team. The food was delicious! "
Mark Tshuma, ICAEW. - Microsoft Dynamics 365 Development (3 days) (30/10/2017 to 1/11/2017)

"Great facilities and experienced staff and trainer."
Michael ODonnell, Sopra Steria Ltd. - Microsoft MCSE: Private Cloud (6 days) (23/10/2017 to 28/10/2017)

"Training was brilliant, our instructor was superb and actually managed to make IT engaging and interesting so kudos to that. Facilities are good, but the days are long and intense!"
James Lewis, Carillion Communications Ltd. - Microsoft MCSA: Windows 10 (6 days) (23/10/2017 to 28/10/2017)

"If you are serious about learning and want to excel in your chosen profession take a Firebrand course and set yourself up for life."
S.L.. - Microsoft MCSA: Windows 10 (6 days) (23/10/2017 to 28/10/2017)

"Instructors are extremely knowledgeable, supportive and very approachable."
Stephen Austin, Clearcast. - Microsoft MCSA: Windows 10 (6 days) (23/10/2017 to 28/10/2017)

"If you need training or qualifications, and you need it now, forget trying to learn from a book, or local collage where it may get strung out over months. A course at Firebrand delivers everything you need quickly, comprehensively and in a smooth professional manor. So who you gonna call?"
D.J., Dazzle Computer Solutions (Self Employed). - Microsoft MCSA: Windows 10 (6 days) (23/10/2017 to 28/10/2017)

"The training provided was hard, however the trainer made it easier to cope with and get knowledge out of the lesson without getting bogged down in information"
D.V., Platinum Stairlifts LTD . - Microsoft MCSA: Windows 10 (6 days) (23/10/2017 to 28/10/2017)

"This is the best experience I have had over my seven trips to Firebrand Wyboston and this is because of how the instructor has put the knowledge across to us. "
Anonymous - Microsoft MCSA: Windows 10 (6 days) (23/10/2017 to 28/10/2017)

"Had a good experience with firebrand Training. It was hard but was produce well by my lecturer which gave us a better chance of taking in the information and learning it for the exam. Must be prepared for very long days and very short nights but apart from that all was good and accommodation in executive suite was nice, clean and sanitary."
Jack Pollinger, Lockheed martin. - Microsoft MCSA: Windows 10 (6 days) (23/10/2017 to 28/10/2017)

"Having studied at firebrand previously I was eager to return for the MCSA Server 2016 course. The learning environment and proximity of hotel at the Wyboston site suited me well. If you never find time to study at work or in your personal time then firebrand provide the perfect environment for both learning and passing exams, and all without taking too much time away from work."
Anonymous - Microsoft MCSA: Windows Server 2016 (11 days) (12/10/2017 to 22/10/2017)

"A fantastic course with a great instructor. Worth every penny."
Daniel De La Flor. - Microsoft MCSA: Windows Server 2016 (11 days) (12/10/2017 to 22/10/2017)

"Intense and knowledge filled, but the rewards are worth it."
Anonymous - Microsoft MCSA: Office 365 (5 days) (16/10/2017 to 20/10/2017)

"If you are capable of keeping up with intense training you will definitely be qualified by the end of your course!"
Ben Gerrard, Fourteen IP. - Microsoft Windows Server 2016 - Installation, Storage and Compute (4 days) (12/10/2017 to 15/10/2017)

"Great instructor and course content delivery. Highly recommended."
G.R.. - Microsoft Windows Server 2016 - Installation, Storage and Compute (4 days) (12/10/2017 to 15/10/2017)

"Really good course, great pace and the instructor was of course very knowledgeable about the subject. I feel like I have a greater understanding of the workings of server 2016, and I am very excited for the next part of the course. Cheers guys! "
Kristian Ward, Switch Networks Ltd. - Microsoft Windows Server 2016 - Installation, Storage and Compute (4 days) (12/10/2017 to 15/10/2017)

"Recommend this course for anyone in the IT industry as Firebrand has a great base of knowledge. "
Anonymous - Microsoft Windows Server 2016 - Installation, Storage and Compute (4 days) (12/10/2017 to 15/10/2017)

"Great instructor, and a well lead course."
Anonymous - Microsoft Windows Server 2016 - Installation, Storage and Compute (4 days) (12/10/2017 to 15/10/2017)

"Have had a good experience at Firebrand. The instructor has been fantastic and has provided all the information needed to pass the exams."
B.R., Halton Borough Council. - Microsoft MCSD: SharePoint 2013 Applications – Developing Server Solutions (6 days) (9/10/2017 to 14/10/2017)

"Firebrand taught me 2 months ago for a networking course and was just as good this time, highly recommend Firebrand. Until next time!"
Jordan Duncan, LSI Architects. - Microsoft MTA Security Fundamentals (2 days) (6/10/2017 to 7/10/2017)

"This is now the 3rd time I have attended a Firebrand course and still cannot fault them. Each instructor I've had has been extremely knowledge and helpful. I have recommended FB to many colleagues."
Laura OConnor, Utilita Energy Limited. - Microsoft MTA Security Fundamentals (2 days) (6/10/2017 to 7/10/2017)

"The course was intensive with a lot to take in during a short period but you have every resource you need. Great Staff, great atmosphere and you get well looked after too. I'll be back!"
D.W.. - Microsoft MCSE: Messaging (Exchange 2016) (6 days) (2/10/2017 to 7/10/2017)

"Excellent tutor, all explained clearly and in detail."
Arkadiusz Rycyk, Environ Audio Ltd. - Microsoft Programming in C# (4 days) (2/10/2017 to 5/10/2017)

"The teaching was dynamic, engaging, immersive and knowledgeable. The instructor made complex concepts simple. I enjoyed the course very much. "
Richard Barnes, Whale Tankers. - Microsoft Programming in C# (4 days) (2/10/2017 to 5/10/2017)

"Intense but very rewarding course, learned a lot in a few days."
S.S.. - Microsoft Programming in C# (4 days) (2/10/2017 to 5/10/2017)

"The course was very intense and very informative, real examples were given to concepts hard to understand."
Anonymous - Microsoft Programming in C# (4 days) (2/10/2017 to 5/10/2017)

"Training with Firebrand has been a great way to kick-start my IT certifications and to help me aim to progress in my careers. Instructors are knowledgeable and insightful and the learning experience was top notch!"
L.M.. - Microsoft MTA: Windows Server Administration Fundamentals (2 days) (2/10/2017 to 3/10/2017)

"Great facilities, good teacher and an enjoyable course."
Adam Batten. - Microsoft MTA Software Development Fundamentals (2 days) (28/9/2017 to 29/9/2017)

"This course was condensed but covered most of the topics. Will recommend to my colleagues and friends. One has to understand OOP, SDLC, VS, .net +Core. The Dev course was tough for me but the trainer made it understandable for me. "
P.A., kpdsolutions Ltd and contract client - TfL. - Microsoft MCSE: Cloud Platform and Infrastructure (Azure) (9 days) (9/9/2017 to 17/9/2017)

"As expected, I had an excellent experience here and the instructor knew the subject matter very well. I will definitely recommend Firebrand anytime and any day."
Ekhorutomwen Asemota, Capgemini. - Microsoft Architecting Microsoft Azure Solutions (2 days) (16/9/2017 to 17/9/2017)

"Excellent and to the point, cannot not praise enough the instructor whose delivery was impeccable. "
P.V.. - Microsoft MCSD: Azure Solutions Architect (9 days) (9/9/2017 to 17/9/2017)

"The training was well structured and comprehensive. I filled in my Azure knowledge gaps and the instructor prepared me for the exams excellently, and was extremely knowledgeable, patient, and friendly throughout. All hail Lord Chinzilla!"
Chris Smallman. - Microsoft MCSE: Cloud Platform and Infrastructure (Azure) (9 days) (9/9/2017 to 17/9/2017)

"Lots of long days paid off - the course was tough but greatly rewarding. The instructor was a brilliant coach and we wouldn't have made it through the 9 days without him. The food wasn't bad either!"
Joseph Ellis, PA Consulting. - Microsoft MCSE: Cloud Platform and Infrastructure (Azure) (9 days) (9/9/2017 to 17/9/2017)

"The instructor has been great. Extremely enthusiastic and engaging. Would definitely recommend him to my colleagues. The structure and coverage of the material will definitely help me succeed with Azure, thanks Victor!"
Tarun Julka, Diligent Corporation. - Microsoft MCSE: Cloud Platform and Infrastructure (Azure) (9 days) (9/9/2017 to 17/9/2017)

"I always enjoy my courses at Firebrand and would recommend people take their courses here."
Ridhan Romjon, Retail 247. - Microsoft MCSE: Cloud Platform and Infrastructure (Azure) (9 days) (9/9/2017 to 17/9/2017)

"Intensive means just that. Long and exhausting training days but the quality of instruction makes the time fly by. Looking forward to part 2!"
C.P.. - Microsoft Implementing Microsoft Azure Infrastructure Solutions (3 days) (9/9/2017 to 11/9/2017)

On this accelerated 3-day Dynamics 365 for Retail course you’ll develop the skills and knowledge you need to deploy, maintain and use Microsoft Dynamics 365 for Retail.  

You’ll be immersed in the curriculum with our unique Lecture | Lab | Review technique, which speeds up your learning, helping you to create insightful shopping experiences using Dynamics 365 for Retail to personalise customer engagement and increase employee productivity.

Your Microsoft Certified Trainer will guide you through Dynamics 365 for Retail to:

  • Set up and configure organizational parameters
  • Set up and configure Point of Sale
  • Set up and configure Products
  • Manage Retail Operations
  • Conduct Retail Activities

During the course, you'll prepare for and sit exam MB6-897. Passing this exam will act as the elective requirement for MCSE: Business Applications. Don't pass the exam first time? Don't worry, you'll be covered by our Certification Guarantee.

If you're a Dynamics 365 partner looking to set up, use and provide support for the application functionality in Microsoft Dynamics 365 for Retail, this course is ideal for you.

Read more ...

Interested? See prices or call 080 80 800 888

Other accelerated training providers rely heavily on lecture and independent self-testing and study.

Effective technical instruction must be highly varied and interactive to keep attention levels high, promote camaraderie and teamwork between the students and instructor, and solidify knowledge through hands-on learning.

Firebrand Training provides instruction to meet every learning need:

  • Intensive group instruction
  • One-on-one instruction attention
  • Hands-on labs
  • Lab partner and group exercises
  • Question and answer drills
  • Independent study

This information has been provided as a helpful tool for candidates considering training. Courses that include certification come with a Certification Guarantee. Pass first time or train again for free (just pay for accommodation, exams and incidental costs). We do not make any guarantees about personal successes or benefits of obtaining certification. Benefits of certification determined through studies do not guarantee any particular personal successes.

Read more ...

Interested? See prices or call 080 80 800 888

Set up and configure organisational parameters

Model an organisation

  • create models of organisations
  • create and configure organisation hierarchies
  • create and modify retail operating units

Configure retail parameters

  • set up a retail store set up info codes and sub codes
  • assign and translate info codes
  • configure units of measure and conversion
  • define retail parameters
  • set up sales tax and sales tax overrides
  • describe and configure payment methods
  • configure payment connectors
  • set up credit card payment services
  • configure full-text search

Configure workflows

  • Describe retail workflow features
  • configure workflow prerequisites
  • create and configure workflows, activate a workflow
  • associate workflows with an organisation
  • monitor workflow status

Integrate stores

  • configure and monitor Commerce Data Exchange services
  • test and troubleshoot Async client and server connectivity
  • view retail channel transactions
  • set up store locator groups

Manage retail channels

  • build an online store
  • synchronise online store sales orders
  • create a call centre

Set up and configure Point of Sale

Perform Point of Sale (POS) set up processes

  • set up offline, functionality, receipt, hardware, visual, email notification, and channel integration POS profiles
  • Configure a receipt format
  • set up data distribution

Configure POS terminals

  • set up keyboard mapping group
  • configure POS permission groups
  • create registers and POS devices
  • create screen layouts that use button grids and images
  • manage drawer operations

Configure barcodes and labels

  • create and view barcodes for specific products
  • print shelf labels
  • create barcode masks

Set up and configure Products

Configure basic product parameters

  • create product dimensions and dimension groups
  • create a product
  • create and modify product attributes
  • create product features and assortments
  • create product relationship types and product relationships
  • create a product master or variant
  • create, assemble, disassemble, and sell product kits

Build product category hierarchies

  • describe hierarchy types
  • create a category hierarchy
  • maintain hierarchies
  • bulk edit a category

Create and manage catalogues

  • Create a catalogue
  • configure and analyse catalogue layout
  • update, validate, approve and publish catalogues
  • create source codes

Manage delivery modes

  • set up delivery modes
  • add channels to delivery modes
  • add products to delivery modes

Manage direct delivery

  • set up direct delivery
  • configure products and sales orders for direct delivery
  • confirm direct delivery orders
  • create pick waves
  • set up the picking process
  • create a workbench
  • generate picking workbench sessions

Manage pricing discounts

  • create category pricing rules
  • discount products based on catalogues
  • set up affiliated pricing
  • adjust prices; create price groups
  • configure mix and match discounts
  • create quantity discounts

Connect vendor information to products

  • create a vendor catalogue
  • set up price margin alerts on a product
  • define price points for products
  • add vendor product numbers to a product

Manage Retail Operations

  • Manage workers
  • create jobs
  • create positions
  • set up a worker
  • create and link address books
  • implement role-based security
  • view and manage shifts

Generate retail information reports

  • identify available reports
  • identify available workspaces
  • perform recency, frequency, and monetary (RFM) analysis

Implement customer loyalty schemes and gift cards

  • describe the loyalty setup process
  • configure prerequisite components
  • create a customer loyalty scheme and program
  • process loyalty transactions
  • resolve loyalty card number conflicts
  • add products to loyalty schemes
  • set up physical and virtual gift cards
  • add funds to a gift card

Manage journals

  • describe post statement actions
  • create and calculate a statement
  • view posted statements
  • configure batch processes for statements

Manage inventory replenishment

  • build replenishment rules
  • implement cross docking for product distribution
  • create a buyer’s push
  • create a replenishment hierarchy
  • create service categories

Manage a call centre

  • create fraud rules
  • create a continuity program
  • create continuity orders
  • implement credit card and refund workbenches
  • configure check holds
  • set up credit limit checking;
  • create rules for up-selling and cross-selling
  • set up target markets
  • create and use scripts

Conduct Retail Activities

Perform POS operations

  • conduct a transaction
  • override a price
  • identify reason codes and hold codes
  • hold and recall a transaction
  • clear a hold

Manage sale orders

  • view detailed status information for a sales order
  • identify sales order cancellation constraints
  • configure price matching
  • configure prepayment

Manage customers

  • create a customer
  • check for duplicate customers
  • merge and unmerge customer records
  • create and configure cases
  • search for a customer

Manage drawer operations and daily operations

  • perform opening procedures
  • conduct tender operations
  • perform overrides
  • perform closing procedures
  • open, pause, resume, and close shifts
  • clock in and out
  • create sales with cash or credit card payments
  • void transactions
  • accept returns

Manage instalment billing

  • set up and configure instalment billing
  • create payment schedules; add instalments to a sales order
  • process instalment billing payments

Manage returns and Return Merchandise Authorisation (RMA) processing

  • identify steps in the RMA process
  • create an RMA
  • configure process return options

Read more ...

Interested? See prices or call 080 80 800 888

You'll sit the following exam at the Firebrand Training Centre during the course. This is covered by your Certification Guarantee:

Exam MB6-897: Microsoft Dynamics 365 for Retail

  • Technology - Microsoft Dynamics 365
  • Credit toward - MCSE: Business Applications

You'll be measured on your ability to accomplish the following technical tasks in exam MB6-897:

  • Set up and configure organisational parameters (20 - 25%)
  • Set up and configure Point of Sale (10 - 15%)
  • Set up and configure Products (15 - 20%)
  • Manage Retail Operations (15 - 20%)
  • Conduct Retail Activities (25 - 30%)

Read more ...

Interested? See prices or call 080 80 800 888

Included on this course:

  • Firebrand custom courseware

Firebrand Training offers top-quality technical education and certification training in an all-inclusive course package specifically designed for the needs and ease of our students. We attend to every detail so our students can focus solely on their studies and certification goals.

Our Accelerated Learning Programmes include:

  • Intensive Hands-on Training Utilising our (Lecture | Lab | Review)TM Delivery
  • Comprehensive Study Materials, Program Courseware and Self-Testing Software including MeasureUp *
  • Fully instructor-led program with 24 hour lab access
  • Examination vouchers **
  • On site testing ***
  • Accommodation, all meals, unlimited beverages, snacks and tea / coffee****
  • Transportation to/from designated local railway stations
  • Examination Passing Policy

Our instructors teach to accommodate every student's learning needs through individualised instruction, hands-on labs, lab partner and group exercises, independent study, self-testing, and question/answer drills.

Firebrand Training has dedicated, well-equipped educational facilities where you will attend instruction and labs and have access to comfortable study and lounging rooms. Our students consistently say our facilities are second-to-none.

Firebrand goes digital

We’re currently migrating from printed to digital courseware. Some courseware is already available in digital, while other books remain in printed form. To find out if this course is digital, call us on 080 80 800 888.

There are several benefits of easy-to-use digital courseware: downloads are immediate, and you’ll always have your courseware available wherever you are. You won’t need to wait for a printed book to be delivered before you start learning – and it’s better for the environment. You can choose to download the courseware to your own device, or borrow one of ours.

Considering a Microsoft course? Always have the most up-to-date Microsoft digital courseware with ‘Fresh Editions’. This gives you access to all versions of digital courseware – you’ll receive updates and revisions of your textbook, at no charge, for the life of that course.

Examination Passing Policy

Should a student complete a Firebrand Training Program without having successfully passed all vendor examinations, the student may re-attend that program for a period of one year.  Students will only be responsible for accommodations and vendor exam fees.

Please note

  • * Not on all courses
  • ** Examination vouchers are not included for the following courses: PMI, GIAC, CISA, CISM, CGEIT, CRISC, CISSP CBK Review and CSX Practitioner Level 1,2 and 3
  • *** On site testing is not included for our PMI, GIAC, (ISC)2, CREST, CSX Practitioner or ITIL Managers and Revision Certification Courses.
  • **** Accommodation not included on the CISSP CBK Review Seminar

Read more ...

Interested? See prices or call 080 80 800 888

You should have:

  • an understanding of retail operations and POS
  • experience deploying, maintaining, and using Microsoft Dynamics 365 for Retail

Unsure whether you meet the prerequisites?

Don’t worry - we’ll discuss your technical background, experience and qualifications to determine whether this accelerated course suits you.

Just call us on 080 80 800 888 and speak to one of our enrolment consultants.

Firebrand is an immersive environment and requires commitment. Some prerequisites are simply guidelines; you may find your unique experience, attitude and determination enables you to succeed on your accelerated course.

Interested? See prices or call 080 80 800 888