Microsoft Dynamics CRM 2011 Online - Only 6 Days

Seven reasons why you should sit your CRM 2011 Online course with Firebrand Training

Find Out How We Help You To Learn New Skills Quickly

  1. You'll be CRM 2011 Online certified in just 6 days. With us, you’ll be CRM 2011 Online trained in record time
  2. Our CRM 2011 Online course is all-inclusive. A one-off fee covers all course materials, exams, accommodation and meals. No hidden extras
  3. Pass CRM 2011 Online first time or train again for free. This is our guarantee. We’re confident you’ll pass your course first time. But if not, come back within a year and only pay for accommodation, exams and incidental costs
  4. You’ll learn more CRM 2011 Online. A day with a traditional training provider generally runs from 9am – 5pm, with a nice long break for lunch. With Firebrand Training you’ll get at least 12 hours/day quality learning time, with your instructor
  5. You’ll learn CRM 2011 Online faster. Chances are, you’ll have a different learning style to those around you. We combine visual, auditory and tactile styles to deliver the material in a way that ensures you will learn faster and more easily
  6. You’ll be studying CRM 2011 Online with the best. We’ve been named in Training Industry’s “Top 20 IT Training Companies of the Year” every year since 2010. As well as winning many more awards, we’ve trained and certified 64,889 professionals, and we’re partners with all of the big names in the business
  7. You'll do more than study CRM 2011 Online courseware. We use practical exercises to make sure you can apply your new knowledge to the work environment. Our instructors use demonstrations and real-world experience to keep the day interesting and engaging

Think you are ready for the course? Take a FREE practice test to assess your knowledge!

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Here's the Firebrand Training review section. Since 2001 we've trained exactly 64,889 students and asked them all to review our Accelerated Learning. Currently, 96.53% have said Firebrand exceeded their expectations:



"Firebrand training is the right choice if you want a fork truck option for learning a new skill or want increase your level of knowledge or a certain skill set."
Dom Barrow, Matchriver Analysis. - Microsoft Dynamics CRM 2011 Online (6 days) (17/12/2013 to 22/12/2013)

"My experience here was fantastic, trainers and staff were brilliant. "
Rob Cooksey, Union Street. - Microsoft Dynamics CRM 2011 Online (6 days) (21/5/2013 to 26/5/2013)

"An intense experience, with so much to take in, but all worth it. Instructor very knowledgeable and inspiring."
Christopher Greaves, Esri UK Ltd. - Microsoft Dynamics CRM 2011 Online (6 days) (3/2/2013 to 8/2/2013)

"I would always look to Firebrand for my training needs. My experience of their support and professionalism is second to none. The facilities here and the little touches that the team provide are just top class. Roll on my next course!!"
Lynnie Gale, LDynamics Ltd. - Microsoft Dynamics CRM 2011 Online (6 days) (3/2/2013 to 8/2/2013)

"Great way to get up to speed and get qualified. Glad that I did this accelerated learning, it really allows you to focus."
Sam Calverley, AVEVA Solutions LTD. - Microsoft Dynamics CRM 2011 Online (6 days) (14/10/2012 to 19/10/2012)

"Firebrand Training offers an intense learning experience, not for the faint hearted! The opportunity to learn and stay onsite enables you to take time out from your day job and focus your attention entirely on the course. This is my second visit to Firebrand and I would certainly consider using them again for future courses. "
Anon.. - Microsoft Dynamics CRM 2011 Online (6 days) (22/1/2012 to 27/1/2012)

"Long days, hard work, but good results. Well worth it."
Tom Herbert. - Microsoft Dynamics CRM 2011 Online (6 days) (22/1/2012 to 27/1/2012)

"Cracking course, very intense, its not for the faint hearted but well worth the work!"
Lee Bowden, Syspal Ltd. - Microsoft Dynamics CRM 2011 Online (6 days) (22/1/2012 to 27/1/2012)

"Overall my experience at Firebrand Training was positive. Although the course was intense and the hours were long, I m leaving with an increased level of CRM 2011 knowledge. The demos and interactive sessions were very helpful in learning the new features of CRM 2011. "
Anonymous - Microsoft Dynamics CRM 2011 Online (6 days) (31/7/2011 to 5/8/2011)

"The facility and arrangements were great, but most importantly, the instructor has been superb! Having someone with industry experience has created a very conducive and productive learning environment and it has been very easy to communicate with him around problems outside the coursework. I hope Firebrand is as highly selective with other trainers. "
Sina Akhtar , Teradata. - Microsoft Dynamics CRM 2011 Online (6 days) (28/10/2012 to 2/11/2012)

"Very satisfied with the intense way to quickly gain good knowledge about the CRM application. Good and experienced instructor with a fine humor:-) "
Allan Lassen , BRFkredit. - Microsoft Dynamics CRM 2011 Online (6 days) (7/6/2011 to 12/6/2011)

"This course was condensed but covered most of the topics. Will recommend to my colleagues and friends. One has to understand OOP, SDLC, VS, .net +Core. The Dev course was tough for me but the trainer made it understandable for me. "
P.A., kpdsolutions Ltd and contract client - TfL. - Microsoft MCSE: Cloud Platform and Infrastructure (Azure) (9 days) (9/9/2017 to 17/9/2017)

"As expected, I had an excellent experience here and the instructor knew the subject matter very well. I will definitely recommend Firebrand anytime and any day."
Ekhorutomwen Asemota, Capgemini. - Microsoft Specialist: Architecting Microsoft Azure Solutions (2 days) (16/9/2017 to 17/9/2017)

"Excellent and to the point, cannot not praise enough the instructor whose delivery was impeccable. "
P.V.. - Microsoft MCSD: Azure Solutions Architect (9 days) (9/9/2017 to 17/9/2017)

"The training was well structured and comprehensive. I filled in my Azure knowledge gaps and the instructor prepared me for the exams excellently, and was extremely knowledgeable, patient, and friendly throughout. All hail Lord Chinzilla!"
Chris Smallman. - Microsoft MCSE: Cloud Platform and Infrastructure (Azure) (9 days) (9/9/2017 to 17/9/2017)

"Lots of long days paid off - the course was tough but greatly rewarding. The instructor was a brilliant coach and we wouldn't have made it through the 9 days without him. The food wasn't bad either!"
Joseph Ellis, PA Consulting. - Microsoft MCSE: Cloud Platform and Infrastructure (Azure) (9 days) (9/9/2017 to 17/9/2017)

"The instructor has been great. Extremely enthusiastic and engaging. Would definitely recommend him to my colleagues. The structure and coverage of the material will definitely help me succeed with Azure, thanks Victor!"
Tarun Julka, Diligent Corporation. - Microsoft MCSE: Cloud Platform and Infrastructure (Azure) (9 days) (9/9/2017 to 17/9/2017)

"I always enjoy my courses at Firebrand and would recommend people take their courses here."
Ridhan Romjon, Retail 247. - Microsoft MCSE: Cloud Platform and Infrastructure (Azure) (9 days) (9/9/2017 to 17/9/2017)

"Intensive means just that. Long and exhausting training days but the quality of instruction makes the time fly by. Looking forward to part 2!"
C.P.. - Microsoft Specialist: Implementing Microsoft Azure Infrastructure Solutions (3 days) (9/9/2017 to 11/9/2017)

"The instructor was very engaging and knew his stuff! "
Anonymous - Microsoft Specialist: Implementing Microsoft Azure Infrastructure Solutions (3 days) (9/9/2017 to 11/9/2017)

"The quality of the training at Firebrand is perfect for preparing your for the exams!"
Rachel Hillier, Computer-eye2. - Microsoft MCSA: Windows 10 (6 days) (21/8/2017 to 26/8/2017)

"If you need massive amounts of knowledge in a short time, these are the guys to train with. Excellent facility and instructors. "
Darrall Jarman, Dazzle Computer Solutions (Self Employed). - Microsoft MCSA: Windows 10 (6 days) (21/8/2017 to 26/8/2017)

"Great place to come if like me you cant sit at home and read through a book, as it just does not go in. I came here having read books and have learnt a lot in the 6 days I was here. The classrooms are quite a nice environment and if you get a good trainer then it makes the whole thing better. The days are long and a bit of a slog at times getting in at 8/8.30 and then leaving at 9. Obviously there are breaks in between but still long days and don't sleep much. Overall a great experience and will definitely be using Firebrand for training again. "
Ben Farnath-Jones, OC&C Strategy Consultants. - Microsoft MCSA: Windows 10 (6 days) (21/8/2017 to 26/8/2017)

"Although the course consisted of very long days, the instructor was brilliant, it was a good laugh in the classroom and covered the subject areas very well! "
Anonymous - Microsoft MCSA: Windows 10 (6 days) (21/8/2017 to 26/8/2017)

"The trainer was great and very engaging. I thoroughly enjoyed the course and felt that all of the modules were covered clearly and concisely."
Ethan ODonnell. - Microsoft Windows Server 2016 - Identity (4 days) (17/8/2017 to 20/8/2017)

"After finishing the training for the MCSA course, I now feel confident in taking the examination!"
Callum Nocton-Gribben, Onefile ltd. - Microsoft MCSA: SQL Server 2016 - Database Development (6 days) (14/8/2017 to 19/8/2017)

"Had a great time at Firebrand. Thank you for all your support."
Jacob Johnson, St Johns School. - Microsoft Windows Server 2016 - Networking (3 days) (14/8/2017 to 16/8/2017)

"MCSD - App Builder course experience was great, got to know lot of new stuff like Azure & MVC and information about how to develop/plan enterprise level web application. The instructor was great through out the course explaining lot of modern stuff which goes on and also balancing the course with exam perspective. "
Amit Rathod. - Microsoft MCSD: App Builder (9 days) (5/8/2017 to 13/8/2017)

"The instructor was great and answered all questions in detail as well as making sure everyone understood. I found the course challenging but learning at Firebrand helps beginners get better knowledge of all the courseware covered."
Hannah McEwan. - Microsoft MCSD: App Builder (9 days) (5/8/2017 to 13/8/2017)

"The course was of very high quality and has provided me with the relevant information to allow me to put it into practice. I attended the course with little knowledge of administering SharePoint and I am leaving knowing that I have the relevant knowledge to build and administer a SharePoint farm. This is all thanks to the instructor - he has been fantastic!"
Benjamin Riley, Halton Borough Council. - Microsoft MCSE: SharePoint 2016 (6 days) (7/8/2017 to 12/8/2017)

"Very experienced tutor also allowed flexible learning environment to discuss wider scope of applied knowledge. All In one location (accommodation and self contained classroom building that is 24 hours accessible)."
A.A.. - Microsoft MCSA: SQL Server 2016 - Database Administration (6 days) (7/8/2017 to 12/8/2017)

"The quality of the training experience was excellent! Good facilities, helpful staff and brilliant instructors. This was my first experience of official Microsoft training and Firebrand have definitely made me want more... and with them! I will be Back!"
D.W., Declaro Support Limited. - Microsoft MCSA: Office 365 (5 days) (7/8/2017 to 11/8/2017)

"Excellent facility with excellent trainers."
Owen Heaume . - Microsoft MCSA: Office 365 (5 days) (7/8/2017 to 11/8/2017)

"It has been a great course, the instructor takes a fast-paced & information dense course, yet somehow makes it feel relaxed. Its been a great 3 days."
Anonymous - Microsoft Developing ASP.NET MVC Web 4 Applications (3 days) (8/8/2017 to 10/8/2017)

"Very good course, enjoyable under many aspects. The instructor was very friendly, knowledgeable and patient (I ask many questions). Thank you"
Christian Dornetto, CRM Dynamics Ltd. - Microsoft Specialist: Programming in HTML5 with JavaScript and CSS3 (3 days) (5/8/2017 to 7/8/2017)

"Firebrands intensive courses are great for achieving qualifications fast!"
Muhammed Haque. - Microsoft Specialist: Programming in HTML5 with JavaScript and CSS3 (3 days) (5/8/2017 to 7/8/2017)

"The training was very helpful and puts a lot of things into perspective and real life. It is explained in a way that makes sense, which isn't always captured from a book."
M.J., Knauf Insulation. - Microsoft MTA Networking, Security & Windows Server Administration (6 days) (31/7/2017 to 5/8/2017)

"Really enjoyed my short time here. I've made lots of new friends and learned a lot of new stuff within the 6 days that I've been here. Gareth has been great and has helped us through every section of the course."
James Laird, Jmfinn & Co. - Microsoft MTA Networking, Security & Windows Server Administration (6 days) (31/7/2017 to 5/8/2017)

"It was a great course, relevant information and a knowledgeable instructor. It helped to make a good bond with other attendees, helping with the evening revision and practice exams together in the hotel bar, or purely just moral support! Be prepared for a lot of intense information, take notes and use whatever vice you need; coffee, sugar, fizzy drinks to keep you alert! I had a great time and would definitely recommend."
KAYLEA REED, UTILITA ENERGY. - Microsoft MTA Networking, Security & Windows Server Administration (6 days) (31/7/2017 to 5/8/2017)

"My journey at Firebrand has been great. First course with them, it was extremely informative and I learnt more than I ever would in my own time. The course duration was just right, 6 days to cover 3 modules was perfect. The practice exams are priceless, you can never prepare yourself for the real thing however they got you ready for the daunting aspect of exam conditions. The level of help, support and enthusiasm for us to succeed drives you to do your best (and the failure is not an option T-shirt helps!). Thank you - I will be back!"
Leah Hunt, Scientifica. - Microsoft MTA Networking, Security & Windows Server Administration (6 days) (31/7/2017 to 5/8/2017)

"I have learnt a lot this week with Firebrand, their instructors were all friendly and experienced, and have the experience they have in the real world has significantly contributed to my passing this course."
James Gunn, Softwerx. - Microsoft MTA Networking, Security & Windows Server Administration (6 days) (31/7/2017 to 5/8/2017)

"The course was great; fast paced enough to keep you interested and the instructors will give you excellent insight the books wont."
R.W., 3T RPD Ltd. - Microsoft MTA Networking, Security & Windows Server Administration (6 days) (31/7/2017 to 5/8/2017)

"Excellent Environment and training provided. Thank you"
Anonymous - Microsoft MTA Networking Fundamentals (2 days) (2/8/2017 to 3/8/2017)

"The instructor was very knowledgeable and very accommodating in changing and adding additional content for the course."
Colin Lobo, NCC Group. - Microsoft Azure Academy: Infrastructure and Networking (4 days) (31/7/2017 to 3/8/2017)

"Instructor was very knowledgeable in his subject. If he did not know the answer to a question he would go off and investigate to provide answers."
C.H.. - Microsoft Azure Academy: Infrastructure and Networking (4 days) (31/7/2017 to 3/8/2017)

"It was well spent 4 days understanding the Azure Platform and good pointers for security best practices for deployment, monitoring and assessment."
A.N., NCC Group. - Microsoft Azure Academy: Infrastructure and Networking (4 days) (31/7/2017 to 3/8/2017)

"Its been really hard work, but really worth the time. "
Jeffrey Vermunt, MK2. - Microsoft MCSE: Communication (Skype for Business) (6 days) (17/7/2017 to 22/7/2017)

"Training has been of high standards and quality and why I have returned for 3rd time to train with them. I would highly recommended Firebrand Training to anyone wanting to certify themselves."
S.B., Sutaj Ltd. - Microsoft MCSE: Communication (Skype for Business) (6 days) (17/7/2017 to 22/7/2017)

"Great course with a brilliant course teacher. The instructor managed to dumb down complex concepts and made an interactive educative environment."
Mohammad B, CRMCS Consultancy. - Microsoft Specialist: Programming in C# (4 days) (3/7/2017 to 6/7/2017)

"The training is very good. It is not passive, so you have to work hard, but you get all the key information you need to build upon - with your own reading and revision adding the extra insight needed for the exam. My expectation before the course was that I might pass one of the three exams, but I soon realised that if I was prepared to work in the evenings as the instructor encouraged us all to, then I could get through them all (so far Ive passed 2 with one more this afternoon!). It was up to me now. Having passed an MCP in server 2003 through self-study - which took nearly 12 months - I was very impressed with how much you can learn when able to get the answers you need from a subject matter expert and how quickly you can get through a single exam - a matter of a few days. The labs were also very useful for getting hands-on experience and testing out what you had learned during the day. In terms of the accommodation and food, it was excellent - a small issue with my shower was fixed within hours and the staff are all friendly and very professional. You get a very good choice of food and if you prefer a low carb diet like myself then thats no problem. If you prefer to relax in the evening then there is a decent bar where you can take some time out with your new friends. "
Ben Kane, Euro Recycling. - Microsoft MCSA: Windows Server 2016 (11 days) (24/6/2017 to 4/7/2017)

This course is officially recommended by Microsoft as being all you need to gain CRM Online competency. Prepare yourself for Dynamics CRM 2011 in the cloud, in just six days with Firebrand Training.

With the Microsoft Dynamics CRM Certification, you can easily distinguish yourself as an expert in CRM 2011. After completing our course at Firebrand Training, you'll have more than just your certification. You'll have the academic, strategic and hands-on experience you need to successfully implement and manage the latest Dynamics CRM system.

This course covers the keys areas involved in implementing Dynamics CRM either as a Microsoft Partner or an end user. For Microsoft partners it includes the three exams required to gain the Dynamics CRM Competency. You and your staff will be able to begin working on Dynamics CRM immediately after completing this 6-day course.

This course provides you with an overview of CRM 2011 functions, including: Dashboards, the new Native Outlook Interface, Connected Experiences, Role Based Access, Teamwork Collaboration and Code in the Cloud.

The goal of our 6 day accelerated Microsoft Dynamics CRM 2011 Online Certification course is to provide IT professionals with the knowledge and skills necessary to configure and administer Microsoft Dynamics CRM 2011. This is an accelerated, fully immersed course, designed upon the job-related tasks of company environments.

Read more ...

Interested? See prices or call 080 80 800 888

You will learn the following new Microsoft Dynamics CRM 2011 features, which you'll be able to implement as soon as you leave the course:

  • Dashboards
    Microsoft Dynamics CRM 2011 includes extremely impressive dashboards which can be role tailored, individually tailored and fully contextual. Microsoft Dynamics CRM 2011 takes dashboards to a new level; they could be used as a mini Business Intelligence Tool to manage any aspect of your business
  • New Native Outlook Interface
    One of the key benefits of Microsoft Dynamics CRM is its 'Microsoft familiarity.' With Microsoft Dynamics CRM 2011, this has been taken even further and the latest version looks and feels more like Outlook than ever before. Microsoft Dynamics CRM 2011 has panels for reading CRM records, user customisations and flagging, categorisation and grouping of CRM records. Users can now personalise their experience further more than ever
  • Connected Experiences
    Look forward to an Enhanced Workflow with Guided Processes (scripts), Visualisations, dashboards and graphical navigation
  • Role Based Access
    The role-tailored client removes all the information which a user doesn't need to see from their workstation, customising the solution to their needs and requirements. Role Tailored Client functionality will improve user productivity and therefore the profitability of the company
  • Teamwork and Collaboration
    Microsoft Dynamics CRM 2011 has out-of-the-box integration with SharePoint. CRM 2011 enables team ownership and working inside of CRM for the first time
  • Code in the Cloud
    “The Power of Choice” - Microsoft Dynamics CRM 2011 will enable development of solutions that truly can be deployed on-premise, or on CRM Online. Combined with Windows Azure complex solutions can be implemented within the cloud.

What are the benefits of certification?

Individuals

  • Overwhelmingly, individuals with Microsoft certifications have an advanced level of knowledge, expertise and skill, and command more professional credibility
  • Individual students may receive college credits to utilise tuition reimbursement programs for their IT training, or to complete college coursework

Human Resources

  • Employer-funded training and certification programs are a key to retaining skilled staff. Career development and advancement opportunities are shown to significantly reduce rates of employee turnover
  • Certification training programs provide benchmarks for hiring and promotion decisions by accurately assessing technical skills
  • Certification training programs maximise educational investments through immediate validation of skills
  • For HR managers, certification is particularly important because it allows them to more easily identify the skills that an individual possesses. When a company has employees that possess certain skills, it can garner a competitive advantage when seeking to attract customers. Certification can also contribute to increased productivity

Microsoft certification affords special membership benefits:

  • Technical information, product information and exclusive discounts on products and services through a secured section of the Microsoft website
  • Microsoft logos and certificate for your personal promotion to clients or potential employers
  • Invitations to Microsoft conferences and other educational opportunities
  • Access to the secure Microsoft Certified Professional Magazine Online website

Cloud Computing

Cloud computing isn't the future - it's here already. The Microsoft Dynamics CRM 4.0 Online certification is all you need in order to be ready for CRM Online.

Other accelerated training providers rely heavily on lecture and independent self-testing and study.

Effective technical instruction must be highly varied and interactive to keep attention levels high, promote camaraderie and teamwork between the students and instructor, and solidify knowledge through hands-on learning.

Firebrand Training provides instruction to meet every learning need:

  • Intensive group instruction
  • One-on-one instruction attention
  • Hands-on labs
  • Lab partner and group exercises
  • Question and answer drills
  • Independent study

This information has been provided as a helpful tool for candidates considering training. Courses that include certification come with a Certification Guarantee. Pass first time or train again for free (just pay for accommodation, exams and incidental costs). We do not make any guarantees about personal successes or benefits of obtaining certification. Benefits of certification determined through studies do not guarantee any particular personal successes.

Read more ...

Interested? See prices or call 080 80 800 888

Exam MB2-868: Microsoft Dynamics CRM 2011 Applications

Managing Microsoft Dynamics CRM Marketing Automation Applications

  • Identify types of core records.
    This objective may include: record types associated with marketing lists; core record hierarchy; relationships between record types
  • Create and work with marketing lists.
    This objective may include: creating static marketing lists; creating dynamic marketing lists; updating marketing lists; adding marketing lists to a campaign
  • Create and work with marketing campaigns.
    This objective may include: creating marketing campaigns; creating a quick campaign for a marketing list; create phone calls with a quick campaign; send emails with a quick campaign; identify limitations of a quick campaign
  • Manage marketing campaigns.
    This objective may include: maintain campaign information; create and maintain planning activities; create and distribute campaign activities; associate target products, sales literature, and price lists with a campaign
  • Report and analyze marketing data.
    This objective may include: analyze marketing information with advanced find; analyze marketing information with personal views; run a campaign performance report and a comparison report; create a personal marketing chart and a personal marketing dashboard
  • Manage campaign responses.
    This objective may include: create a manual campaign response; create a campaign response from activities; convert campaign responses Managing Microsoft Dynamics CRM Sales Applications
  • Manage customer and activity records.
    This objective may include: identify core record types; create and maintain customer records, activity records, and lead records; convert activity records to leads; convert lead records to accounts, contacts, and opportunities; create and maintain sales literature; create and maintain competitors
  • Manage opportunity records.
    This objective may include: create new opportunity records, close an opportunity; work with opportunity views; work with opportunity lists; connect with other records; assign opportunity records to individuals or teams
  • Configure the product catalog.
    This objective may include: create unit groups; create and maintain products; create and maintain price lists; create and maintain discount lists; manage negative prices and quantities on products
  • Process sales orders.
    This objective may include: add opportunity products; add write-in products for opportunities; select alternate price lists; create a quote from an opportunity; activate and revise quotes; work with orders; work with invoices; convert a quote to an order to an invoice
  • Manage metrics, goals, charts, and dashboards.
    This objective may include: configure sales metrics; configure fiscal periods; create and assign goal records; create and recalculate parent and child goal records; work with system charts from an opportunity list; create and work with new dashboards in the workplace
  • Manage personal views and reports.
    This objective may include: use advanced find to analyze sales information; save and work with advanced find views; build a report; run built-in reports; export sales information to Excel; implement filtering capabilities
  • Work with the Outlook client.
    This objective may include: track incoming and outgoing emails; track appointments; convert emails to leads or opportunities; use template to send emails; attach literature to emails; create custom views in Outlook; create a grouped view of opportunity records; create an opportunity view with conditional formatting

Managing Microsoft Dynamics CRM Service Management Applications

  • Manage service cases.
    This objective may include: working with case lists and views; searching for case records; working with system charts for cases; creating a new case record; creating related records; assigning case records; connecting a case to another record; maintain the subject tree; add notes to a case record; resolve a case record; create recurring appointments
  • Manage the Knowledge Base.
    This objective may include: search articles from the workplace; associate an article with a case; use existing templates to create knowledge based articles; create and maintain article templates
  • Manage queues and teams.
    This objective may include: create and maintain queues; add cases and activities to queues; work with routing; manage queue item records ; work with queue item details; create and manage team ownership of records
  • Manage contracts.
    This objective may include: create and maintain contract templates; create a new contract; add contract lines to a contract; associate contract lines with products; contract line allotment details; contract line pricing; resolve cases with contracts; copy contracts; place a contract on hold; renew a contract; set a contract’s calendar
  • Manage analysis and reporting.
    This objective may include: working with the case summary table; working with customer service system dashboards; creating a personal dashboard; identifying service metrics and goals; create a monthly goal for case records; add a progress chart to a service dashboard

Managing Microsoft Dynamics CRM Service Scheduling Applications

  • Identify service scheduling concepts and basic record types.
    This topic may include: service scheduling scenarios; services and resource selection rules; users and facilities/equipment
  • Set up service scheduling.
    This topic may include: set up work hours for users and for a new record; create a new facility/equipment record; create a new service record; add a selection rule for required users and for required resources; configure account and contact service preferences; create a site; associate resources with a site; create resource groups; create a service with a same-site selection rule
  • Schedule service activities.
    This objective may include: create a new service activity; select resources by using the scheduling engine; select specific resources; schedule a service activity with same site rules; reschedule service activities; change status of service activities; display and resolve scheduling conflicts
  • Report and analyze service activities.
    This objective may include: working with the service calendar; working with the service activity volume report; creating personal views of service activities; creating custom reports for service activities; send a direct email from a service activity; convert a service activity to an opportunity; convert a service activity to a case

Exam MB2-866: Microsoft Dynamics CRM 2011 Customization and Configuration

Configuring a Microsoft Dynamics CRM Organizational Structure

  • Manage business units.
    This objective may include: creating and maintaining business units; disabling and deleting business units; transferring records
  • Identify and apply Microsoft Dynamics CRM architecture concepts.
    This objective may include: how to customize Microsoft Dynamics CRM; where to customize Microsoft Dynamics CRM
  • Configure system settings.
    This objective may include: applying system settings to Microsoft Dynamics CRM environment
  • Manage solutions and properties.
    This objective may include: creating a new solution; identifying the components of solutions; applying managed and unmanaged solutions; configuring the properties of managed solution components

Managing Users & Teams and Security

  • Apply entity-based and task-based privileges.
    This objective may include: differentiating between the two types of privileges
  • Apply the five types of access levels within the security roles.
    This objective may include: differentiating between the five types of access levels
  • Create and configure new security roles.
    This objective may include: copying privileges and access levels from existing security roles; applying security roles to specific business units; assigning security roles to teams
  • Manage customization permissions.
    This objective may include: identifying the security rights necessary to customize Microsoft Dynamics CRM
  • Manage field security profiles.
    This objective may include: creating security profiles; managing field permissions
  • Create and maintain user accounts in Microsoft Dynamics CRM.
    This objective may include: adding single users; adding multiple users; identifying characteristics associated with each user licensing option; adding users to roles
  • Create and maintain teams of users.
    This objective may include: creating teams; adding users to teams

Customizing Attributes and Entities

  • Manage options sets.
    This objective may include: creating options sets; configuring options sets; deleting options sets
  • Create and manage custom attributes.
    This objective may include: selecting an attribute type; including types and dependencies; editing custom attributes; deleting custom attributes; setting attribute security
  • Create, configure, and delete custom entities.
    This objective may include: creating one-time only settings; identifying entities that cannot be disabled; modifying a custom entity; saving a custom entity; configuring security settings to control access to custom entities
  • Configure the properties of attributes and entities in a managed solution.
    This objective may include: modifying the display name; creating new forms; creating new charts; creating new views
  • Manage different types of customizations.
    This objective may include: differentiating between types of customizations; publishing customizations; re-using customizations

Customizing Relationships and Mappings

  • Differentiate between supported and unsupported entity relationships.
    This objective may include: identifying relationships that can link system and custom entities
  • Configure 1:N and N:N relationship behavior.
    This objective may include: creating a manual N:N relationship; creating a native N:N relationship; implementing cascading rules
  • Create and apply maps.
    This objective may include: adding a mapping to a relationship; using Connections to implement relationships; managing connections and relationships

Configuring Auditing

  • Configure auditing.
    This objective may include: identifying actions that are audited; turning on auditing; setting auditing at the field level; selecting entities to be audited; implementing partitions
  • Audit data and permissions.
    This objective may include: granting permission to configure auditing
  • Manage the audit log.
    This objective may include: examining the log; testing a customized form

Managing Forms, Views, and Charts

  • Customize forms.
    This objective may include: editing tabs; editing sections; editing fields; editing the navigation area; editing the header and footer; adding a sub-grid; adding a web resource
  • Create a new form.
    This objective may include: creating a main form; creating a mobile form; creating a preview form; assigning roles to forms; ordering forms; parent/child forms
  • Create a customized view.
    This objective may include: organizing data in a view; adding and maintaining fields in a view; selecting a default view
  • Create and manage charts.
    This objective may include: adding charts to entities; selecting a chart type; applying advanced options; charting capabilities; importing and exporting charts

Implementing a Microsoft Dynamics CRM Solution

  • Implement, import, and export solutions.
    This objective may include: managed solutions; unmanaged solutions; importing errors; importing logs; importing and exporting appropriate system settings
  • Update a managed solution.
    This objective may include: configuring and implementing managed properties in solutions

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Interested? See prices or call 080 80 800 888

We’ll prepare you for, and test you in, the following exams:

  • Exam MB2-868: Microsoft Dynamics CRM 2011 Applications
  • Exam MB2-866: Microsoft Dynamics CRM 2011 Customization and Configuration

Exam MB2-868: Microsoft Dynamics CRM 2011 Applications

This certification exam measures your ability to understand and articulate how to use, maintain and support Microsoft Dynamics CRM 2011 application including managing Microsoft Dynamics CRM 2011 marketing automation applications, Microsoft Dynamics CRM 2011 sales applications, Microsoft Dynamics CRM 2011 service management applications, and Microsoft Dynamics CRM 2011 services scheduling applications.

Exam Topics Covered

  • Managing Microsoft Dynamics CRM Marketing Automation Applications
  • Managing Microsoft Dynamics CRM Sales Applications
  • Managing Microsoft Dynamics CRM Service Management Applications
  • Managing Microsoft Dynamics CRM Service Scheduling Applications

Exam MB2-866: Microsoft Dynamics CRM 2011 Customization and Configuration

This certification exam measures your ability to understand and articulate how to customize and configure Microsoft Dynamics CRM 2011 including configuring a Microsoft Dynamics CRM organizational structure, managing users & teams and security, customizing attributes and entities, customizing relationships and mappings, configuring auditing, managing forms & views and charts, and implementing a Microsoft Dynamics CRM solution.

Exam Topics Covered

  • Configuring a Microsoft Dynamics CRM Organizational Structure
  • Managing Users & Teams and Security
  • Customizing Attributes and Entities
  • Customizing Relationships and Mappings
  • Configuring Auditing
  • Managing Forms, Views, and Charts
  • Implementing a Microsoft Dynamics CRM Solution

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Microsoft Official Curriculum

  • MOC 80291 AC - Sales Management in Microsoft Dynamics CRM 2011
  • MOC 80290 AC - Marketing Automation in Microsoft Dynamics CRM 2011
  • MOC 80292 AC - Service Management in Microsoft Dynamics CRM 2011
  • MOC 80293 AC - Service Scheduling in Microsoft Dynamics CRM 2011
  • MOC 80294 BC - Microsoft Dynamics CRM 2011 Customization and Configuration

Firebrand Training offers top-quality technical education and certification training in an all-inclusive course package specifically designed for the needs and ease of our students. We attend to every detail so our students can focus solely on their studies and certification goals.

Our Accelerated Learning Programmes include:

  • Intensive Hands-on Training Utilising our (Lecture | Lab | Review)TM Delivery
  • Comprehensive Study Materials, Program Courseware and Self-Testing Software including MeasureUp *
  • Fully instructor-led program with 24 hour lab access
  • Examination vouchers **
  • On site testing ***
  • Accommodation, all meals, unlimited beverages, snacks and tea / coffee****
  • Transportation to/from designated local railway stations
  • Examination Passing Policy

Our instructors teach to accommodate every student's learning needs through individualised instruction, hands-on labs, lab partner and group exercises, independent study, self-testing, and question/answer drills.

Firebrand Training has dedicated, well-equipped educational facilities where you will attend instruction and labs and have access to comfortable study and lounging rooms. Our students consistently say our facilities are second-to-none.

Firebrand goes digital

We’re currently migrating from printed to digital courseware. Some courseware is already available in digital, while other books remain in printed form. To find out if this course is digital, call us on 080 80 800 888.

There are several benefits of easy-to-use digital courseware: downloads are immediate, and you’ll always have your courseware available wherever you are. You won’t need to wait for a printed book to be delivered before you start learning – and it’s better for the environment. You can choose to download the courseware to your own device, or borrow one of ours.

Considering a Microsoft course? Always have the most up-to-date Microsoft digital courseware with ‘Fresh Editions’. This gives you access to all versions of digital courseware – you’ll receive updates and revisions of your textbook, at no charge, for the life of that course.

Examination Passing Policy

Should a student complete a Firebrand Training Program without having successfully passed all vendor examinations, the student may re-attend that program for a period of one year.  Students will only be responsible for accommodations and vendor exam fees.

Please note

  • * Not on all courses
  • ** Examination vouchers are not included for the following courses: PMI, GIAC, CISA, CISM, CGEIT, CRISC, CISSP CBK Review and CSX Practitioner Level 1,2 and 3
  • *** On site testing is not included for our PMI, GIAC, CSX Practitioner or ITIL Managers and Revision Certification Courses.
  • **** Accommodation not included on the CISSP CBK Review Seminar

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Interested? See prices or call 080 80 800 888

You should have a general working knowledge of:

  • Microsoft Dynamics CRM 2011 usage, and of solving real-world business problems by using Microsoft Dynamics CRM 2011
  • Microsoft Office
  • Windows operating systems
  • Windows Internet Explorer
  • The Customer Relationship Management process
  • Microsoft Outlook.

Unsure whether you meet the prerequisites?

Don’t worry - we’ll discuss your technical background, experience and qualifications to determine whether this accelerated course suits you.

Just call us on 080 80 800 888 and speak to one of our enrolment consultants.

Firebrand is an immersive environment and requires commitment. Some prerequisites are simply guidelines; you may find your unique experience, attitude and determination enables you to succeed on your accelerated course.

Interested? See prices or call 080 80 800 888