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Here's the Firebrand Training review section. We've trained more than 35,000 students in twelve years and asked them all to review our Accelerated Learning. Currently, 96.22% have said Firebrand exceeded their expectations:
"Training is hard. Not knowing is harder. You'll get reminded of this during your time at Firebrand, but they arm you with all the tools you need to complete your training effectively and in an incredibly short amount of time. I'd never use another training provider to achieve certification."
Richard Horsley, Berica. - Microsoft MCSA: Windows Server 2012 (8 days) (16/2/2014 to 23/2/2014)
"My training experience was hard working but my instructor made it a lot more manageable then i could have done. Brilliant Instructor coming back to do a course that he is teaching."
Alan Unwin. - Microsoft MCSA: Windows Server 2012 (8 days) (16/2/2014 to 23/2/2014)
"Very intense course. A lot of subjects covered in such a short space of time. Enjoyed the challenge and have gained a lot of practical skills in which I can carry forward into my career. Great way to gain your certification if you want it fast"
Daniel Cope. - Microsoft MCSA: Windows Server 2012 (8 days) (16/2/2014 to 23/2/2014)
"I felt the course, whilst intensive, was very well delivered by the instructor, who made tricky concepts easily understandable. "
Simon Knox. - Microsoft MCSA: Windows Server 2012 (8 days) (16/2/2014 to 23/2/2014)
"Fantastic learning experience - I use Firebrand for their small class sizes, knowledgeable instructors and top-notch facilities. But expect very long days, and a lot of hard work! I'd also recommend you do some pre-reading to familiarise yourself with the broad range of topics covered on this course, especially If you are hoping to pass all three exams."
Karl King. - Microsoft MCSA: Windows Server 2012 (8 days) (16/2/2014 to 23/2/2014)
"Firebrand was a very intensive course but very useful in real time situations. A must for any business using CRM not just for developers."
Craig Thomson, Boston Limited. - Microsoft Dynamics CRM Developer 2011 (5 days) (10/2/2014 to 14/2/2014)
"This training is very intensive and I had learnt many things."
Frank Djebiri, Franck Djebiri Consulting. - Microsoft Dynamics CRM Developer 2011 (5 days) (10/2/2014 to 14/2/2014)
"Despite having a lot of material to cover it never felt overwhelming and the focused learning and supporting materials made the challenge much less daunting"
Matthew Lawrence. - Microsoft MCSD: Web Applications (9 days) (27/1/2014 to 4/2/2014)
"I wish I had taken this course with Firebrand 5 months ago, I would have saved myself 5 month of solo-study."
S.W. - Microsoft MCSD: Web Applications (9 days) (27/1/2014 to 4/2/2014)
"An intensive course supported by excellent materials with knowledgeable staff "
Jamie Mitcheison, Sony. - Microsoft MCSA: SQL Server 2012 (9 days) (11/1/2014 to 19/1/2014)
The Microsoft Dynamics CRM 2013 certification is your way to maximise the functional use of the latest version of the Dynamics CRM business solution.
Learn how to install, configure and administer Microsoft Dynamics CRM 2013 by getting your CRM 2013 certification, in just eight days. On this course you'll gain the academic, strategic and hands-on experience you need to successfully implement and manage the latest Dynamics CRM system.
This course covers the keys areas involved in implementing Dynamics CRM either as a Microsoft Partner or an end user. For Microsoft Partners it includes the three exams required to gain the Dynamics CRM Competency. You and your staff will be able to begin working on Dynamics CRM immediately after completing this eight day course.
Get your Microsoft Dynamics CRM 2013 certification and you'll be able to distinguish yourself as an expert in CRM 2013.
You will learn the following new Microsoft Dynamics CRM 2013 features, which you'll be able to implement as soon as you leave the course:
Other accelerated training providers rely heavily on lecture and independent self-testing and study.
Effective technical instruction must be highly varied and interactive to keep attention levels high, promote camaraderie and teamwork between the students and instructor, and solidify knowledge through hands-on learning.
This information has been provided as a helpful tool for candidates considering training. Courses that include certification come with a certification guarantee. Pass first time or train again for free (just pay for accommodation and exams on your return). We do not make any guarantees about personal successes or benefits of obtaining certification. Benefits of certification determined through studies do not guarantee any particular personal successes.
This module provides a high-level overview of the high-availability options.
The Sales module within Microsoft Dynamics CRM provides a flexible framework for organisations to track, manage, and analyse parts of their sales cycle as well as its overall success.
This course describes the components used in Microsoft Dynamics CRM Sales Management and explains how they can apply to various business scenarios. It also details the entities or record types that Microsoft Dynamics CRM uses to track sales from potential to close. With this information, organisations can determine which aspects of the Sales module framework are appropriate for their organisation.
This module introduces the tracking and management features of the Sales module in Microsoft Dynamics CRM. It is rare that two organisations follow the same sales process, even if the organisations are within the same industry. For this reason, Microsoft Dynamics CRM does not dictate a rigid process. Instead it provides a framework around which an organisation can build a custom sales process.
This module describes the components of the Microsoft Dynamics CRM sales process. It also details the entities or record types Microsoft Dynamics CRM uses to track sales from potential to close. With this information, organisations can determine which aspects of the sales process framework are appropriate for them.
In Microsoft Dynamics CRM, qualified leads, such as those that have estimated revenue associated with them, become opportunities. When a prospect or customer expresses qualified interest in buying the business' products or services, that prospect or customer is considered an opportunity. This is an important part of the sales process because this is where the sales team spends most of its time and effort. The process of working on an opportunity may include several customer interactions. How well the sales team manages this stage can mean the difference between a win and a loss.
This course describes the role of the product catalog in Microsoft Dynamics CRM and the benefits of using it. It shows the tasks that are required to configure a product catalog, including setting up and maintaining unit groups, products, and price lists. It also describes and demonstrates the important role of the product catalog and price lists in the sales process.
Microsoft Dynamics CRM provides tools that capture important sales information and uncover new business opportunities. Although quotes, orders, and invoices are important to the sales process and provide a complete view of the customer, implementing a sales process allows users to initiate, track, and close sales consistently and efficiently.
The product catalog in Microsoft Dynamics CRM helps companies build a central repository for managing products, services, charges, and fees. The tasks required to set up a product catalog include setting up and maintaining unit groups, products, and price lists. Microsoft Dynamics CRM also supports discount lists, which help companies provide customers with incentives to buy more products.
Microsoft Dynamics CRM uses two record types known as Goal Metrics and Goals. These record types combine to provide a powerful, flexible set of goal management features. Goal management allows organisations to track individual, team, and organisational progress toward specific goals.
Microsoft Dynamics CRM includes a comprehensive set of features that increases the efficiency of customer service operations. This module introduces Microsoft Dynamics CRM Customer Service terminology and customer scenarios that the Customer Service module might be used. The module discusses the basic components of case management, and works with the knowledge base, queues, and service contracts. The module also provides an overview of service scheduling and service management.
Customer service is important to a customer relationship management strategy. Microsoft Dynamics CRM provides many features that organisations can use to manage the services they provide to customers. This module discusses cases and how the cases can be used together in service management functions.
Most customer service organisations use a knowledge base to provide customer service representatives (CSRs) with the information that they must have to answer questions about a product or service. In Microsoft Dynamics CRM, the Knowledge Base provides a central repository for an organisation's information, stored as Articles and organised by Subject.
A queue is an area that is used to organise and store activities and work items that are waiting to be processed. A queue is also used for activities and work items that are currently being worked on. Microsoft Dynamics CRM includes queuing and workflow tools to improve how incoming requests for sales, marketing, and customer service are handled.
Microsoft Dynamics CRM provides many features that organisations can use to manage the services they provide to customers. This module describes how contracts can be used together with other record types in Microsoft Dynamics CRM to help service and manage functions.
In Microsoft Dynamics CRM, many methods are available to analyse and report Service Management information. By default, several reports are available, and this includes the “Case Summary Table” report. This report is discussed in this module.
This module provides an overview of the service scheduling features of Microsoft Dynamics CRM. The organisations that use service scheduling require a complex combination of resources. Service scheduling considers the availability of employees, facilities, and equipment to make sure that the resources are available to deliver service activities for customers.
We’ll prepare you for, and test you in, the following exams:
Firebrand Training offers top-quality technical education and certification training in an all-inclusive course package specifically designed for the needs and ease of our students. We attend to every detail so our students can focus solely on their studies and certification goals.
Our instructors teach to accommodate every student's learning needs through individualised instruction, hands-on labs, lab partner and group exercises, independent study, self-testing, and question/answer drills.
Firebrand Training has dedicated, well-equipped educational facilities where you will attend instruction and labs and have access to comfortable study and lounging rooms. Our students consistently say our facilities are second-to-none.
Should a student complete a Firebrand Training Program without having successfully passed all vendor examinations, the student may re-attend that program for a period of one year. Students will only be responsible for accommodations and vendor exam fees.
You should have a general working knowledge of: