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Installing
a Windows Desktop Operating System |
Perform and
troubleshoot an attended installation of a
Windows XP operating system.
- Answer
end-user questions related to performing
an attended installation of a Windows XP
operating system.
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Troubleshoot and complete installations
in which an installation does not start.
Tasks include configuring the device
boot order and ascertaining probable
cause of the failure to start.
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Troubleshoot and complete installations
in which an installation fails to
complete. Tasks include reviewing setup
log files and providing needed files.
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Perform postinstallation configuration.
Tasks include customizing installations
for individual users and applying
service packs.
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Perform and
troubleshoot an unattended installation of a
Windows desktop operating system.
- Answer
end-user questions related to performing
an unattended installation of a Windows
XP operating system. Tasks include
starting an installation, answering
questions asked by an end user during an
installation, and performing
postinstallation tasks.
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Configure a PC to boot to a network
device and start installation of a
Windows XP operating system. Tasks
include configuring PXE compliant
network cards.
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Perform an installation by using
unattended installation files.
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Upgrade from a
previous version of Windows.
- Answer
end-user questions related to upgrading
from a previous version of Windows.
Considerations include available upgrade
paths and methods for transferring user
state data.
- Verify
hardware compatibility for upgrade.
Considerations include minimum hardware
and system resource requirements.
- Verify
application compatibility for upgrade.
Tasks include ascertaining which
applications can and cannot run, and
using the application compatibility
tools.
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Migrate user state data from an existing
PC to a new PC.
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Install a second instance of an
operating system on a computer.
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Managing
and Troubleshooting Access to Resources
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Monitor,
manage, and troubleshoot access to files and
folders.
- Answer
end-user questions related to managing
and troubleshooting access to files and
folders.
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Monitor, manage, and troubleshoot NTFS
file permissions.
- Manage
and troubleshoot simple file sharing.
- Manage
and troubleshoot file encryption.
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Manage and
troubleshoot access to shared folders.
- Answer
end-user questions related to managing
and troubleshooting access to shared
folders.
- Create
shared folders.
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Configure access permission for shared
folders on NTFS partitions.
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Troubleshoot and interpret Access Denied
messages.
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Connect to
local and network print devices.
- Answer
end-user questions related to printing
locally.
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Configure and manage local printing.
- Answer
end-user questions related to
network-based printing.
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Connect to and manage printing to a
network-based printer.
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Manage and
troubleshoot access to and synchronization
of offline files.
- Answer
end-user questions related to
configuring and synchronizing offline
files.
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Configure and troubleshoot offline
files.
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Configure and troubleshoot offline file
synchronization.
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Configuring
and Troubleshooting Hardware Devices and
Drivers |
Configure and
troubleshoot storage devices.
- Answer
end-user questions related to
configuring hard disks and partitions or
volumes.
- Manage
and troubleshoot disk partitioning.
- Answer
end-user questions related to optical
drives such as CD-ROM, CD-RW, DVD, and
DVD-R.
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Configure and troubleshoot removable
storage devices such as pen drives,
flash drives, and memory cards.
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Configure and
troubleshoot display devices.
- Answer
end-user questions related to
configuring desktop display settings.
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Configure display devices and display
settings.
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Troubleshoot display device settings.
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Configure and
troubleshoot Advanced Configuration and
Power Interface (ACPI).
- Answer
end-user questions related to
configuring ACPI settings.
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Configure and troubleshoot operating
system power settings.
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Configure and troubleshoot system
standby and hibernate settings.
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Configure and
troubleshoot I/O devices.
- Answer
end-user questions related to
configuring I/O devices.
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Configure and troubleshoot device
settings.
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Configure and troubleshoot device
drivers for I/O devices.
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Configure and troubleshoot hardware
profiles.
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Configuring
and Troubleshooting the Desktop and User
Environments |
Configure the
user environment.
- Answer
end-user questions related to
configuring the desktop and user
environment.
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Configure and troubleshoot task and
toolbar settings.
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Configure and troubleshoot accessibility
options.
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Configure and troubleshoot pointing
device settings.
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Configure and troubleshoot fast-use
switching.
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Configure
support for multiple languages or multiple
locations.
- Answer
end-user questions related to regional
settings.
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Configure and troubleshoot regional
settings.
- Answer
end-user questions related to language
settings.
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Configure and troubleshoot language
settings.
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Troubleshoot
security settings and local security policy.
- Answer
end-user questions related to security
settings.
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Identify end-user issues caused by local
security policies such as Local Security
Settings and Security Configuration and
Analysis.
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Identify end-user issues caused by
network security policies such as
Resultant Set of Policy (RSoP) and Group
Policy.
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Configure and
troubleshoot local user and group accounts.
- Answer
end-user questions related to user
accounts.
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Configure and troubleshoot local user
accounts.
- Answer
end-user questions related to local
group accounts.
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Configure and troubleshoot local group
accounts. Considerations include rights
and permissions.
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Troubleshoot
system startup and user logon problems.
- Answer
end-user questions related to system
startup issues.
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Troubleshoot system startup problems.
- Answer
end-user questions related to user logon
issues.
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Troubleshoot local user logon issues.
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Troubleshoot domain user logon issues.
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Monitor and
analyze system performance.
- Answer
end-user questions related to system
performance.
- Use
Help and Support to view and
troubleshoot system performance.
- Use
Task Manager to view and troubleshoot
system performance.
- Use
the Performance tool to capture system
performance information.
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Troubleshooting Network Protocols and
Services |
Troubleshoot
TCP/IP. Tools include ARP; the Repair
utility; connection properties; and the
ping, ipconfig, pathping,
and nslookup commands.
- Answer
end-user questions related to
configuring TCP/IP settings.
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Configure and troubleshoot manual TCP/IP
configuration.
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Configure and troubleshoot automated
TCP/IP address configuration.
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Configure and troubleshoot Internet
Connection Firewall (ICF) settings such
as enable and disable. Considerations
include indications of issues related to
enabling or disabling ICF.
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Troubleshoot
name resolution issues.
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Configure and troubleshoot host name
resolution issues on a client computer.
Considerations include Hosts files and
DNS.
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Configure and troubleshoot NetBIOS name
resolution issues on a client computer.
Considerations include Lmhosts files and
WINS.
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Configure and
troubleshoot remote connections.
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Configure and troubleshoot a remote
dialup connection. Tasks include
client-side configuration.
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Configure and troubleshoot a remote
connection across the Internet. Tasks
include client-side configuration.
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Configure and
troubleshoot Internet Explorer.
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Configure and troubleshoot Internet
Explorer connections properties.
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Configure and troubleshoot Internet
Explorer security properties.
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Configure and troubleshoot Internet
Explorer general properties.
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Configure and
troubleshoot end-user systems by using
remote connectivity tools.
- Use
Remote Desktop to configure and
troubleshoot an end user's desktop.
- Use
Remote Assistance to configure and
troubleshoot an end user's desktop.
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