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Configuring and
Troubleshooting Applications |
Configure and
troubleshoot Office applications.
- Answer
end-user questions related to configuring
Office applications.
- Set
application compatibility settings.
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Troubleshoot application installation
problems.
- Configure
and troubleshoot e-mail account settings.
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Configure and
troubleshoot Internet Explorer. |
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Configure and
troubleshoot Outlook Express.
- Answer
end-user questions related to configuring
Outlook Express.
- Configure
and troubleshoot newsreader account
settings.
- Configure
and troubleshoot e-mail account settings.
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Configure the
operating system to support applications.
- Answer
end-user questions related to configuring
the operating system to support an
application.
- Configure
and troubleshoot file system access and file
permission problems on multiboot computers.
- Configure
access to applications on multiuser
computers.
- Configure
and troubleshoot application access on a
multiple user client computer.
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Resolving
Issues Related to Usability |
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Resolve issues
related to Office application support features.
Tasks include configuring Office applications
and interpreting error messages. |
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Resolve issues
related to Internet Explorer support features.
Tasks include configuring Internet Explorer and
interpreting error messages. |
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Resolve issues
related to Outlook Express features. Tasks
include configuring Outlook Express and
interpreting error messages. |
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Resolve issues
related to operating system features. Tasks
include configuring operating system features
and interpreting error messages. |
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Resolving
Issues Related to Application Customization |
Resolve issues
related to customizing an Office application.
- Answer
end-user questions related to customizing
Office applications.
- Customize
toolbars.
- Configure
proofing tools.
- Manage
Outlook data, including configuring,
importing, and exporting data, and repairing
corrupted data.
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Personalize Office features.
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Resolve issues
related to customizing Internet Explorer. |
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Resolve issues
related to customizing Outlook Express. |
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Resolve issues
related to customizing the operating system to
support applications.
- Answer
end-user questions related to customizing
the operating system to support an
application.
- Customize
the Start menu and taskbar.
- Customize
regional settings.
- Customize
fonts.
- Customize
folder settings.
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Configuring and
Troubleshooting Connectivity for Applications |
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Identify and
troubleshoot name resolution problems.
Indications of such problems include application
errors. |
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Identify and
troubleshoot network adapter configuration
problems. Indications of such problems include
application errors. |
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Identify and
troubleshoot LAN and Routing and Remote Access
configuration problems. Indications of such
problems include application errors. |
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Identify and
troubleshoot network connectivity problems
caused by the firewall configuration.
Indications of such problems include application
errors. |
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Identify and
troubleshoot problems with locally attached
devices. Indications of such problems include
application errors. |
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Configuring
Application Security |
Identify and
troubleshoot problems related to security
permissions.
- Answer
end-user questions related to application
security settings.
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Troubleshoot access to local resources.
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Troubleshoot access to network resources.
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Troubleshoot insufficient user permissions
and rights.
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Identify and
respond to security incidents.
- Answer
end-user questions related to security
incidents.
- Identify a
virus attack.
- Apply
critical updates.
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Manage application
security settings. |
