Microsoft IT Service Management with System Center Service Manager - Only 3 Days

Why

Six reasons why you should sit your System Center 2016 Service Manager course with Firebrand Training

Find Out How We Help You To Learn New Skills Quickly

  1. You'll be System Center 2016 Service Manager certified in just 3 days.
  2. Our System Center 2016 Service Manager course is all-inclusive. A one-off fee covers all course materials, accommodation and meals. No hidden extras
  3. You’ll learn more System Center 2016 Service Manager. A day with a traditional training provider generally runs from 9am – 5pm, with a nice long break for lunch. With Firebrand Training you’ll get at least 12 hours/day quality learning time, with your instructor
  4. You’ll learn System Center 2016 Service Manager faster. Chances are, you’ll have a different learning style to those around you. We combine visual, auditory and tactile styles to deliver the material in a way that ensures you will learn faster and more easily
  5. You’ll be studying System Center 2016 Service Manager with the best. We’ve been named in Training Industry’s “Top 20 IT Training Companies of the Year” every year since 2010. As well as winning many more awards, we’ve trained and certified 67,286 professionals, and we’re partners with all of the big names in the business
  6. You'll do more than study System Center 2016 Service Manager courseware. We use practical exercises to make sure you can apply your new knowledge to the work environment. Our instructors use demonstrations and real-world experience to keep the day interesting and engaging

Think you are ready for the course? Take a FREE practice test to assess your knowledge!

What

On this accelerated 3-day IT Service Management with System Center Service Manager course, you'll learn how to deploy, configure and operate System Center 2016 Service Manager in your cloud or data centre.

Your course is 40% faster than traditional training. Meaning you'll spend less days out the office, so you can apply your new skills sooner.

Your Microsoft Certified Trainer will use our Lecuture | Lab | Review techinique to help you build and retain information, faster. Combined with hands-on labs, you'll be immersed in you System Center 2016 training, developing the practical skills to:

  • Upgrade existing Service Manager 2012 R2 environments to System Center 2016
  • Architect and implement a System Center 2016 Service Manager deployment
  • Customise Service Manager to align to corporate standards
  • Use Reports and Analyse Data in Service Manager
  • Perform advanced troubleshooting and disaster recovery in Service Manager

You'll have access to the latest Microsoft Official curriculum, as we're a Microsoft Gold Partner, ensuring the knowledge aligns to the latest technology.

This course is ideal for you if you'r a cloud or datacentre administrator responsible for deploying, configuring and operating System Center 2016 Service Manager. Or, if you're new and looking to build your System Center 2016 Service Manager skills.

Read more ...

Interested? See prices or call 080 80 800 888

Use your free Microsoft training vouchers

You may be entitled to heavily-discounted training via Microsoft's Software Assurance Training Voucher (SATV) scheme. If your business has bought Microsoft software, check to see if it came bundled with free training vouchers! Vouchers can be exchanged against training for all Microsoft technologies. If you’re unsure, get in touch with us

Other accelerated training providers rely heavily on lecture and independent self-testing and study.

Effective technical instruction must be highly varied and interactive to keep attention levels high, promote camaraderie and teamwork between the students and instructor, and solidify knowledge through hands-on learning.

Firebrand Training provides instruction to meet every learning need:

  • Intensive group instruction
  • One-on-one instruction attention
  • Hands-on labs
  • Lab partner and group exercises
  • Question and answer drills
  • Independent study

This information has been provided as a helpful tool for candidates considering training. Courses that include certification come with a Certification Guarantee. Pass first time or train again for free (just pay for accommodation, exams and incidental costs). We do not make any guarantees about personal successes or benefits of obtaining certification. Benefits of certification determined through studies do not guarantee any particular personal successes.

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Interested? See prices or call 080 80 800 888

Course 10965D: IT Service Management with System Center Service Manager

Module 1: Service Management Overview

In this module, you will learn many of the ITIL and MOF best practices and procedures in delivering effective IT Service Management and how System Center 2016 Service Manager can be used to implement them in your organisation. You will also learn some of the key business drivers behind IT Service Management.

Lessons

  • Business Drivers behind IT Service Management.
  • Introduction to Microsoft System Center 2016.
  • System Center 2016 Service Manager Overview and Key Features.
  • Adopting ITIL/ MOF Best Practices with Service Manager.
  • Aligning IT Service Management Requirements to Service Manager.

After completing this module, students will be able to:

  • Describe the business drivers behind IT Service Management.
  • Describe, at a high-level, System Center 2016.
  • Describe, at a high level, System Center 2016 Service Manager.
  • Describe how Service Manager adopts best practices found in ITIL and MOF.

Module 2: Installing System Center 2016 Service Manager

In this module, you will learn about the key components and architecture of Service Manager, including the hardware and software requirements. You will also learn about the security requirements and considerations that should be taken into account before, during and after deploying Service Manager.

Lessons

  • System Center 2016 Service Manager Architecture and Core Components.
  • Hardware, Software and Security Requirements.
  • Planning and Sizing a System Center 2016 Service Manager Deployment.
  • Installing System Center 2016 Service Manager.
  • Installing and Configuring the Service Manager Self-Service Portal.
  • Overview of the Service Manager Console.
  • Upgrading to System Center 2016 Service Manager.

Lab: Installing System Center 2016 Service Manager

  • Installing the Service Manager Management Group.
  • Installing the Data Warehouse Management Group and register the Service Manager Management Group wit
  • Installing the Service Manager Self-Service Portal and confirming a successful installation.
  • Customising the Self-Service Portal.

Lab: Upgrading to System Center 2016 Service Manager

  • Backing up the Service Manager 2012 R2 environment.
  • Upgrading Service Manager 2012 R2 to System Center 2016 Service Manager.

After completing this module, students will be able to:

  • Describe System Center 2016 Service Manager architecture and core components.
  • Describe the Hardware, Software and Security requirements of System Center 2016 Service manager.
  • Plan and size a System Center 2016 deployment.
  • Install System Center 2016 Service Manager.
  • Install and configure the Service Manager Self-Service Portal.
  • Use the Service Manager Console to confirm a successful deployment.
  • Upgrade Service Manager 2012 R2 to System Center 2016 Service Manager.

Module 3: Key Concepts and Features

In this module, you will learn many of the key features and concepts that will help you understand how to configure important functions in Service Manager.

Lessons

  • Overview of Management Packs.
  • Overview of the Service Manager CMDB.
  • Managing Activities.
  • Managing Workflows.
  • Managing Templates.
  • Security and User Roles.

Lab: Configuring Service Manager for StockTrader and DinnerNow

  • Create a Management Pack, Work Item Templates and Configuration Items for DinnerNow.
  • Create a Management Pack, Work Item Templates and Configuration Items for StockTrader.

After completing this module, students will be able to:

  • Understand Management Packs.
  • Describe the Service Manager CMDB.
  • Manage Activities.
  • Manage Workflows.
  • Manage Templates.
  • Manage Security and User Roles.

Module 4: Configuring Service Manager for Your Environment

In this module, you will learn some of the key configuration tasks that should be performed in Service Manager in order to customise it for your environment.

Lessons

  • System Center 2016 Service Manager Initial Configuration.
  • Configuring Business Services.
  • Configuring Access for your Support Teams.
  • Configuring Notifications.

Lab: Configuring Service Manager For Your Environment

  • Configuring Service Manager Settings.
  • Configuring Business Services.
  • Provisioning access for the DinnerNow and StockTrader support teams.
  • Configuring Notifications.

After completing this module, students will be able to:

  • Perform initial configuration tasks in Service Manager.
  • Configure Business Services.
  • Configure Access for your support teams.
  • Configure Notifications.

Module 5: Populating the Service Manager CMDB using Connectors

Connectors in Service Manager provide a key function in populating the Service Manager CMDB. For example, the Operations Manager CI Connector imports discovered objects such as web sites and databases into Service Manger so that they can be added to work items such as Incidents and Change Requests.

Lessons

  • Integrating Service Manager with Active Directory and other System Center Components.
  • Integrating Service Manager with Exchange.

Lab: Configuring Connectors in Service Manager

  • Configure System Center Connectors.
  • Configure the Exchange Connector.

After completing this module, students will be able to:

  • Configure the Active Directory and System Center Connectors in Service Manager.
  • Install and configure the Exchange Connector in Service Manager.

Module 6: Managing Incidents and Problems

In this module, you will learn how to differentiate an issue that occurs in the IT environment between an incident and a problem. You will also learn how to configure incidents and problems, which includes creating templates that can be used to auto-populate Incident forms.

Lessons

  • The Definition of an Incident and a Problem.
  • Managing Incidents.
  • Managing Problems.
  • Using Queues and Views with Incidents and Problems.

Lab: Configuring Incident and Problem Management

  • Create an Incident using the Service Manager console.
  • Using Incident Templates.
  • Configuring an Incident Event Workflow to automatically update an Incident.
  • Group Incidents and create a Problem Record.
  • Creating Queues and Views to Filter Incidents.

After completing this module, students will be able to:

  • Describe the definition of an Incident and a Problem.
  • Manage incidents.
  • Manage problems.
  • Use queues and views with incidents and problems.

Module 7: Managing Changes and Releases

In this module, you will learn how Service Manager manages changes in the IT environment by using Change Requests. This includes creating and managing Activities such as Review Activities that are used to approve or reject changes. You will also learn how Release Records are used to group, schedule and develop approved changes.

Lessons

  • Managing Change Requests.
  • Managing Release Records.

Lab: Configuring Change and Release Management

  • Create a Change Request with Review and Dependent Activities.
  • Create a Release Record to manage changes.
  • Configuring a Release Record Workflow Rule for Notification.

After completing this module, students will be able to:

  • Manage Change Requests in Service Manager.
  • Manage Release Records in Service Manager.

Module 8: Configuring and Managing the Service Catalog

In this module, you will learn all aspects of Service Request fulfillment within Service Manager with the exception of Service Level Management which is covered in module 10.

Lessons

  • The Service Catalog, Request Offerings and Service Offerings.
  • Managing Service Requests and Catalog Groups.
  • The Self-Service Portal.

Lab: Configuring Service Requests

  • Create the Contoso Request Offering.
  • Test the Contoso Request Offering.
  • Create the StockTrader Request Offering.
  • Test the StockTrader Request Offering.

After completing this module, students will be able to:

  • Describe the Service Catalog, Request Offerings and Service Offerings.
  • Manage Service Requests and Catalog Groups.
  • Use the Self-Service Portal.

Module 9: Automating Business Processes with Orchestrator

In this module, you will learn how Orchestrator and Service Manager can be used to automate business processes.Lessons

  • Overview of Orchestrator.
  • Configuring Runbooks in Orchestrator.
  • Configuring Integration between Orchestrator and Service Manager.
  • Creating a Request Offering in Service Manager to Initiate a Runbook in Orchestrator.

Lab: Automating IT Processes in Service Manager

  • Automating a Request Offering for Contoso.
  • Automating a Service Request for StockTrader.

After completing this module, students will be able to:

  • Describe Orchestrator including its key features and components.
  • Configure Runbooks in Orchestrator.
  • Configure integration between Orchestrator and Service Manager.
  • Create a Request Offering in Service Manager that initiates a Runbook in Service Manager.

Module 10: Configuring Service Level Management

In this module, you will learn how Service Level Management is implemented in Service Manager.

Lessons

  • Configuring Service Level Management.
  • Viewing Service Level Agreement (SLA) Information in Service Manager.

Lab: Configuring Service Level Management

  • Create a Service Level Objective for an Incident SLA.
  • Create a Service Level Objective for a Service Request SLA.
  • Configure SLA Notifications.

After completing this module, students will be able to:

  • Configure Service Level Management.
  • View SLA information in Service Manager.

Module 11: Using Reports and Analysing Data in Service Manager

In this module, you will learn how to run reports in Service Manager, including how to manage and maintain the data warehouse jobs and cubes on which reports rely on. Additionally, you will learn how to perform advanced analytics on cube data by using Excel and SharePoint.

Lessons

  • Running Reports in System Center 2016 Service Manager.
  • Configuring and Running Data Warehouse Jobs.
  • Troubleshooting Failed Data Warehouse Jobs.
  • Data Warehouse Cubes.

Lab: Configuring Reports and Analysing Service Manager Data

  • Configuring, Running, and Exporting Reports.
  • Creating a Custom Report.
  • Configuring Data Warehouse Job Schedules.
  • Viewing the Status of Data Warehouse Jobs.
  • Managing the Analysis Library.
  • Analysing Cube Data.

After completing this module, students will be able to:

  • Describe how to run reports in Service Manager.
  • Describe how to configure and run data warehouse jobs.
  • Describe how to troubleshoot data warehouse jobs.
  • Describe the data warehouse cubes in Service Manager.

Module 12: Advanced Troubleshooting and Disaster Recovery

In this module, you will learn some of the advanced troubleshooting techniques used to resolve problems in Service Manager. You will also learn how to perform disaster recovery for failed Service Manager components, such as the Service Manager databases.

Lessons

  • Performing Advanced Troubleshooting in Service Manager.
  • Performing Disaster Recovery in Service Manager.

Lab: Performing Disaster Recovery in Service Manager

  • Recovering from a failed Service Manager Management Server.
  • Recovering from a failed Service Manager Data Warehouse Management Server.
  • Recovering from a failed Service Manager database.

After completing this module, students will be able to:

  • Perform advanced troubleshooting in Service Manager.
  • Perform disaster recovery in Service Manager.

Module 13: Creating Forms and Items in Service Manager Using the Service Manager Authoring Tool

In this final module, you will learn how to use the Service Manager Authoring Tool to create new and customised forms in Service Manager.

Lessons

  • Key Concepts in Creating and Customising Forms in the Service Manager Authoring Tool.
  • Creating New and Customised Forms by Using the Service Manager Authoring Tool.

Lab: Creating Customised Forms by Using the Authoring Tool

  • Extending the Incident Class.
  • Customising the Default Incident Form.
  • Seal the Management Pack.
  • Import the Management Pack and use the updated Incident form.

After completing this module, students will be able to:

  • Describe the key concepts in creating customised forms in Service Manager.
  • Create a customised form using the Authoring Tool.

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Interested? See prices or call 080 80 800 888

Included on the course:

MOC 10965D: IT Service Management with System Center Service Manager

Firebrand Training offers top-quality technical education and certification training in an all-inclusive course package specifically designed for the needs and ease of our students. We attend to every detail so our students can focus solely on their studies and certification goals.

Our Accelerated Learning Programmes include:

  • Intensive Hands-on Training Utilising our (Lecture | Lab | Review)TM Delivery
  • Comprehensive Study Materials, Program Courseware and Self-Testing Software including MeasureUp *
  • Fully instructor-led program with 24 hour lab access
  • Examination vouchers **
  • On site testing ***
  • Accommodation, all meals, unlimited beverages, snacks and tea / coffee****
  • Transportation to/from designated local railway stations
  • Examination Passing Policy

Our instructors teach to accommodate every student's learning needs through individualised instruction, hands-on labs, lab partner and group exercises, independent study, self-testing, and question/answer drills.

Firebrand Training has dedicated, well-equipped educational facilities where you will attend instruction and labs and have access to comfortable study and lounging rooms. Our students consistently say our facilities are second-to-none.

Firebrand goes digital

We’re currently migrating from printed to digital courseware. Some courseware is already available in digital, while other books remain in printed form. To find out if this course is digital, call us on 080 80 800 888.

There are several benefits of easy-to-use digital courseware: downloads are immediate, and you’ll always have your courseware available wherever you are. You won’t need to wait for a printed book to be delivered before you start learning – and it’s better for the environment. You can choose to download the courseware to your own device, or borrow one of ours.

Considering a Microsoft course? Always have the most up-to-date Microsoft digital courseware with ‘Fresh Editions’. This gives you access to all versions of digital courseware – you’ll receive updates and revisions of your textbook, at no charge, for the life of that course.

Examination Passing Policy

Should a student complete a Firebrand Training Program without having successfully passed all vendor examinations, the student may re-attend that program for a period of one year.  Students will only be responsible for accommodations and vendor exam fees.

Please note

  • * Not on all courses
  • ** Examination vouchers are not included for the following courses: PMI, GIAC and CISSP CBK Review
  • *** On site testing is not included for our PMI, GIAC, (ISC)2, CREST, CSX Practitioner or ITIL Managers and Revision Certification Courses
  • **** Accommodation not included on the CISSP CBK Review Seminar

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Interested? See prices or call 080 80 800 888

Before attending the course, it is recommended you have an understanding of:

  • Windows Server 2012 R2 and Windows Server 2016.
  • SQL Server 2012 and SQL Server 2014.
  • IT management processes that are included in ITIL and MOF.

Unsure whether you meet the prerequisites?

Don’t worry - we’ll discuss your technical background, experience and qualifications to determine whether this accelerated course suits you.

Just call us on 080 80 800 888 and speak to one of our enrolment consultants.

Firebrand is an immersive environment and requires commitment. Some prerequisites are simply guidelines; you may find your unique experience, attitude and determination enables you to succeed on your accelerated course.

Interested? See prices or call 080 80 800 888

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Reviews

Here's the Firebrand Training review section. Since 2001 we've trained exactly 67,286 students and asked them all to review our Accelerated Learning. Currently, 96.64% have said Firebrand exceeded their expectations:



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Mohammed Saeed, Joseph Chamberlain College birmingham. - Microsoft MTA Networking, Security & Windows Server Administration (6 days) (9/4/2018 to 14/4/2018)

"Clear and concise, with practical lab examples."
M.W., TfL. - Microsoft MTA: Windows Server Administration Fundamentals (2 days) (9/4/2018 to 10/4/2018)

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P.A., Firebrand. - Microsoft Programming in C# (4 days) (3/4/2018 to 6/4/2018)

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Anonymous - Microsoft Programming in C# (4 days) (3/4/2018 to 6/4/2018)

"- Trainer was excellent, very knowledgeable and good at explaining concepts, very helpful when it came to clarifying things. - While the days were long, the frequent breaks ensured concentration could be maintained (infinite coffee also helped with this!) - Accommodation was excellent - Food and drink were excellent! Excellent variety of food on offer, and different food every day. - Wide range of facilities at Wyboston Lakes, and the lake is great for a walk after a long training session."
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"Great course, very informative. We had a great instructor who has had practical experience. Lots of time spent with face-to-face instruction. Hands on material that we were able to work with as well. Really enjoyed my time here and will recommend to other colleagues as well. As an added bonus the food was great too!"
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Melody Lam. - Microsoft MCSA: SQL Server 2016 - Business Intelligence Development (5 days) (12/3/2018 to 16/3/2018)

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Fredrik Olander, Max Matthiessen. - Microsoft MCSA: SQL Server 2016 - Business Intelligence Development (5 days) (12/3/2018 to 16/3/2018)

"Having never had any working experience on any SQL Server product, I enrolled on this course. The accelerated nature and the efficient way the course was presented helped me absorb the concepts. I am over the moon to have passed my very first Microsoft exam at Firebrand!"
Gordon Hepburn , Kerry. - Microsoft MCSA: SQL Server 2016 - Business Intelligence Development (5 days) (12/3/2018 to 16/3/2018)

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Alfredo Hidalgo Iglesias, BYG. - Microsoft MCSA: SQL Server 2016 - Business Intelligence Development (5 days) (12/3/2018 to 16/3/2018)

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Tom Odell, BUUK Infrastructure. - Microsoft Programming in HTML5 with JavaScript and CSS3 (3 days) (10/3/2018 to 12/3/2018)

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Christopher Harvey, Grafton Merchenties GB. - Microsoft MCSA: SQL Server 2016 - Database Administration (6 days) (5/3/2018 to 10/3/2018)

"Great way to learn x2 faster in a complete learning bubble A* I choose Firebrand to give me accelerated learning, certification and real world experience through the excellent trainers. Thank you Firebrand."
Roy Casana, Designated . - Microsoft MCSA: SQL Server 2016 - Database Administration (6 days) (5/3/2018 to 10/3/2018)

"Excellent facilities, and a world class trainer who went out of his way to delivery the course and more. I would consider doing another Firebrand course."
Tim Harborne, Carillionarmey. - Microsoft MCSA: SQL Server 2016 - Database Administration (6 days) (5/3/2018 to 10/3/2018)

"The trainer was excellent, as he was very informative, friendly and patient. I do wish that there was more time for the course, because I found it difficult to process such a vast amount of information, in such a short space of time."
Anonymous - Microsoft MTA Database Fundamentals (2 days) (8/3/2018 to 9/3/2018)

"The instructor was a very interactive and enjoyable tutor. His vast knowledge was clear and he explained everything in great detail."
J.H., Lloyds Banking Group. - Microsoft MTA Database Fundamentals (2 days) (8/3/2018 to 9/3/2018)

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Anonymous - Microsoft MTA Database Fundamentals (2 days) (8/3/2018 to 9/3/2018)

"Great teacher"
A.N., Lloyds banking group . - Microsoft MTA Database Fundamentals (2 days) (8/3/2018 to 9/3/2018)

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Anonymous - Microsoft MTA Database Fundamentals (2 days) (8/3/2018 to 9/3/2018)

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Anonymous - Microsoft MTA Database Fundamentals (2 days) (8/3/2018 to 9/3/2018)

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M.W., Transport for London. - Microsoft MTA Software Development Fundamentals (2 days) (19/2/2018 to 20/2/2018)

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Rhys Banton-Laing, Schroders. - Microsoft MTA Software Development Fundamentals (2 days) (19/2/2018 to 20/2/2018)

"Firebrand courses are accelerated and intensive but worth the effort. The Instructors do a very excellent job of ensuring all aspects of the course are covered"
Luis Gallagher-Munhica, Comp Consult Ltd. - Microsoft MTA Software Development Fundamentals (2 days) (19/2/2018 to 20/2/2018)

"A fantastic intensive course that will cover installation and configuration. Don't expect it to be easy but DO expect it to be informative. Our instructor balanced real-world examples alongside the theoretical that enabled key technologies to simply Click. With sufficient pre-study this course would be the icing on the cake, as-it-were, and be a gateway into Microsoft certification. Recommended."
Robert Walker. - Microsoft MCSA: Windows Server 2016 (11 days) (8/2/2018 to 18/2/2018)

"It was great to be in an environment with minimal distractions to enable me to achieve the objectives of this course so quickly. The staff are all very friendly and helpful and the accommodation is clean and comfortable. The food was excellent and the training rooms were well equipped with modern equipment."
J.C., James T. Blakeman & Co. Ltd.. - Microsoft MCSA: Windows Server 2016 (11 days) (8/2/2018 to 18/2/2018)

"Training was great as usual. Feeling very prepared for my exam. Thanks to the instructor for all the great training, and to Firebrand once again."
Kristian Ward, Switch Networks Ltd. - Microsoft MCSA: Windows Server 2016 (11 days) (8/2/2018 to 18/2/2018)

"Firebrand has delivered another great course at Wyboston and honestly Ive learnt so much while being on this course its almost unreal. The last module has blown my mind with its depth. I definitely recommend this course to anyone who is starting their IT journey. Also OPS were awesome "
Steven Rincon. - Microsoft MCSA: Windows Server 2016 (11 days) (8/2/2018 to 18/2/2018)

"As long a you can handle the fierceness of the course, I would recommend this to any one who just wants to get on!"
Simon Fenwick, Staysure. - Microsoft MCSA: Windows Server 2016 (11 days) (8/2/2018 to 18/2/2018)

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Julian Lamprea, HEE. - Microsoft Developing Microsoft Azure Solutions (4 days) (13/2/2018 to 16/2/2018)

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Roy Casella, Designated. - Microsoft MCSA: Office 365 (5 days) (22/1/2018 to 26/1/2018)

"VERY (and that's in capital letters!) intense training course, but very worthwhile. I took the training course to get in-depth knowledge of Office365, but ended up passing the exam, with an MCP, even when I didn't intend to take the exams."
John Oliver, Frontline Consultancy. - Microsoft MCSA: Office 365 (5 days) (22/1/2018 to 26/1/2018)

"My Firebrand experience has been, as always, great. I really enjoy it here, all the late nights and worrying are all part of the fun!"
Timothy Farmer. - Microsoft MCSA: Office 365 (5 days) (22/1/2018 to 26/1/2018)

"Well organised, interactive and fun with a mixture of different teaching styles. Pleased with this course!"
S.C.. - Microsoft MTA Networking, Security & Windows Server Administration (6 days) (8/1/2018 to 13/1/2018)

"Great Instructor. I love the Measure ups that help prepare for the exam and course content is relevant to today's technologies and older technologies that are still in the exam."
Chris Hunt, Utilita. - Microsoft MTA Networking, Security & Windows Server Administration (6 days) (8/1/2018 to 13/1/2018)

"The instructor kept us engaged through long days of intense training. Educational and enjoyable, which isn't easy over a 12 hour day!"
Joe Gibbons, Utilita. - Microsoft MTA Networking, Security & Windows Server Administration (6 days) (8/1/2018 to 13/1/2018)

"Firebrand provides beneficial training in great detail. The days are long but engaging and free drinks keep me focused."
Joe Gibbons, Utilita. - Microsoft MTA Networking, Security & Windows Server Administration (6 days) (8/1/2018 to 13/1/2018)

"I started programming in C# 6 months ago. My time at firebrand has definitely as least doubled my prior knowledge."
Natalie Flower. - Microsoft Programming in C# (4 days) (3/1/2018 to 6/1/2018)

"For a robust and concentrated burst of structured learning you cannot do better then Firebrand. Your time in the classroom will be intense but you and your course mates will develop a rapport that will support your learning and provide for release during downtime. For best results come with your course material reviewed and fresh in your mind."
Christopher Helsby. - Microsoft MCSA: Office 365 (5 days) (18/12/2017 to 22/12/2017)

"The course felt very well paced and was structured in a way that didn't feel like an overload of information all at once. The instructor was very helpful and willing to go through a topic multiple times to ensure you understand it fully. "
B.M., Cambridgeshire Fire & Rescue. - Microsoft MTA Database Fundamentals (2 days) (16/12/2017 to 17/12/2017)

"The course was everything that I expected and more. The instructor made the subjects easy and simple to understand. "
Anonymous - Microsoft MCSA: Windows Server 2016 (11 days) (7/12/2017 to 17/12/2017)

"It was a great experience. Definitely would recommend the course."
Junaid Shakoor, Perspective Publishing Limited. - Microsoft Programming in HTML5 with JavaScript and CSS3 (3 days) (11/11/2017 to 13/11/2017)

"I found the whole experience very good. It was new to literally living at the training centre and purely focus on this, but I think this works really well. Can't fault anything to do with the training centre or the trainer, who was exceptional."
Andrew Martin, Pennine. - Microsoft MCSE: Productivity (Skype for Business - Deploying Enterprise Voice) (3 days) (9/11/2017 to 11/11/2017)

"Very good course and instructor, mixed course details with real life experience."
Anonymous - Microsoft MCSE: Productivity (Skype for Business - Deploying Enterprise Voice) (3 days) (9/11/2017 to 11/11/2017)

"An intensive course but still managed to go through all material."
Anonymous - Microsoft MCSE: Productivity (Skype for Business - Core Solutions) (3 days) (6/11/2017 to 8/11/2017)

"The Location is perfect, quiet and peaceful. Great experience."
Dave Palmer, Capgemini. - Microsoft Architecting Microsoft Azure Solutions (3 days) (4/11/2017 to 5/11/2017)

"Firebrand have a clear mission to assist you with their capacity to teach. They are very customer friendly at the Centre and always try to help. AAA+++"
Simon Korie, NA. - Microsoft Architecting Microsoft Azure Solutions (3 days) (4/11/2017 to 5/11/2017)

"The instructor made the course accessible and interesting."
Matthew Ottley, Manuli Hydraulics UK Ltd. - Microsoft MCSE: Server Infrastructure (6 days) (30/10/2017 to 4/11/2017)

"The trainer had good hands-on experience of the product, which made the course interesting."
Thomas Thomas, Diyar United Co. - Microsoft MCSE: Messaging (Exchange 2016) (6 days) (2/10/2017 to 7/10/2017)

"Excellent trainer. "
J.PK, Diyar United Company. - Microsoft MCSE: Messaging (Exchange 2016) (6 days) (2/10/2017 to 7/10/2017)

"My level of knowledge of SQL was null when I started the course, after the first three days I had a basic idea of how to use TSQL to write queries, although the second part of the course was really advance for a beginner, it was really good explained and I was able to understand most of it and will keep in the future. Didn't pass the first test and I did not do the second test. "
Merce Bauza Cerezo, HEE. - Microsoft MCSA: SQL Server 2016 - Database Development (6 days) (30/10/2017 to 4/11/2017)

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