Questions on Quality Management

1. Which process are you in when you will check that the results of the project work have been measured or tested to determine that conform to the required quality standards and criteria?

A – Perform Quality Assurance
B – Control Quality
C – Plan Quality Management
D – Control Scope

2. When carrying out data collection and collation, you notice that you have received this data: – Fault 1 – 85 occurrences; Fault 2 – 125 occurrences; Fault 3 – 28 occurrences; Fault 4 – 395 occurrences; Fault 5 – 185 occurrences; Fault 6 – 128 occurrences; Fault 7 – 85 occurrences; Fault 8 – 169 occurrences; Fault 9 – 148 occurrences; Fault 10 – 209 occurrences.

What is the best way to show this data for root cause analysis?

A – Pareto Chart
B – Scatter Chart
C – Run Chart
D – Histogram

3. Inspections are a tool/technique of Control Quality process but may also be called?

A – Audit; walkthroughs
B – Sampling
C – Assessment
D – Trend Analysis

4. The Cost of Quality often refers to cost to ensure a produced product or service conforms to specific quality standards. Which of the following is not cost associated with the Cost of Quality?

A – Appraisal Cost
B – Defect Cost
C – Failure Cost
D – Prevention Cost

5. Which famous quality thought leader mentioned that 85% of the cost of quality is a management problem?

A –A – W Edward Deming
B – Kaoru Ishikawa
C – Arnold Feigenbaum
D – Joseph Juran

6. You are involved in monitoring specific project results to determine whether they comply with relevant quality standards. You are using a control chart to illustrate how a process is behaving over time.

You’ve constructed your control chart and determined that all the data points are within the upper and lower control limits of the chart. In addition, seven consecutive data points are observed to be on the one side of the mean. Which of the following is your BEST plan of action?

A – Compare the results from this chart to the desired range specified in the Quality Management Plan
B – Adjust the mean based on the observed data points
C – No additional action is needed, as the process is within control
D – Identify the assignable causes for these points which fall under the Rule of Seven

7. You are have identified that your car is past it’s sell by date and need to replace it. You are debating between the Ikela Rascal and Hitachi Soundblaster. The Rascal is a highly reliable car with an excellent track record, has received very favourable customer feedback and is an all round very good open top car. But you know that it lacks a 16 speaker sound system, does not possess quality speakers and lacks sports suspension.

The Soundblaster comes with all the features that you know you want and has the colour and style you have pictured for some time. However it is less reliable and would need more frequent servicing, maintenance and repairs. How would you describe the two models?

A – Rascal is a high grade, high quality car while Soundblaster is a high grade, low quality car
B – Rascal is a low grade, high quality car while Soundblaster is a high grade, low quality car
C – Rascal is a high grade, low quality car while Soundblaster is a low grade, high quality car
D – Rascal is a low grade, high quality car while Soundblaster is a high grade, high quality car

8. You are the PM at a large car manufacturer. Your project involves designing the next generation four wheel drive Sports Utility vehicle (SUV) for the Asian market. Your project team is attempting to determine the right combination of suspension, tyres and chassis that will ensure the stability of the SUV at high speeds, whilst still being able to have high aerodynamics and maintain low cabin noise.

Your team members are using statistical methods to identify which factors will influence specific variables related to vehicle stability. This method is best described as:

A – Benefit cost analysis
B – Benchmarking
C – Cause effect analysis
D – Design of experiments

9. Which statement is true regarding scatter diagrams? Scatter diagrams:

A – Use statistical measurement to identify the most important problems through different measurement scales, i.e. frequency, cost, etc, and directs attention and efforts to the most significant problems and/ or opportunities
B – Illustrate the relationship between two variables
C – Illustrate a chart with upper and lower control limits on which values of some statistical measure for a series of samples are plotted
D – Display the duration of a set of activities in a project’s cycle

10. Which of the following is NOT a quality metric?

A – Checklists
B – Defect density
C – Reliability
D – Failure rate

11. Quality audits are a tool/technique of which of the following processes?

A – Validate Scope
B – Plan Quality Management
C – Control Quality
D – Perform Quality Assurance

12. Which of the following statements are true regarding Plan Quality Management and Perform Quality Assurance processes?

A – The quality planning process uses the tool such as benefit costs analysis, benchmarking, flow charting, and design of experiment and cost of quality. Quality assurance involves identifying which quality standards are relevant to the project.
B – Quality planning is the totality of characteristic of an entity that bear on its ability to satisfy stated or implied needs. Quality assurance involves evaluating overall project performance to ensure that the project will satisfy quality standards.
C – Quality assurance is the totality of characteristic of an entity that bear on its ability to satisfy stated or implied needs. Quality assurance involves evaluating overall project performance to ensure that the project will satisfy quality standards
D – Quality planning involves evaluating overall project performance to ensure that the project will satisfy quality standards. Quality assurance involves identifying which quality standards are relevant to the project.

13. You are the PM for Abbloy Solutions, a company that is building ATM software for large financial institutions and banks. You have been directed that the ATM software must meet very stringent quality standards. This includes rigorous auditing of all transactions, ability to recover in case of software/ hardware errors and fraud detection/analysis and robust two-factor authentication.

The ATM system has been shipped to several large banks and customers. One of your customers is complaining that your ATM system does not adequately perform two-factor authentication.

In fact, there is a potential vulnerability in the software that would allow a sophisticated attacker to withdraw money from other people’s account. In light of these issues, your company has decided to recall all the ATM systems, and perform a hardware/ software upgrade. Which of the following best describes these costs associated with your project?

A – Appraisal costs
B – Prevention costs
C – Defect costs
D – Failure costs

14. Which of the following tools/ technique of the quality planning process can be used to identify the project variables that will have the greatest impact on overall project outcomes and results?

A – Flowcharting
B – Benchmarking
C – Benefit/ cost analysis
D – Design of experiments

15. You are the PM at a large car manufacturer. Your project involves designing the next generation four wheel drive Sports Utility vehicle (SUV) for the Asian market.

Your project team is attempting to determine the right combination of suspension, tyres and chassis that will ensure the stability of the SUV at high speeds, whilst still being able to have high aerodynamics and maintain low cabin noise. You have determined that a design error will interfere with meeting technical performance objectives.

Which of the following is the preferred response in this situation?

A – Simplify the overall technical complexity of the project
B – Develop alternative solutions to address the problem
C – Ignore the error and set new performance objectives
D – Reduce performance

16. Which of the following statements are NOT techniques used to resolve conflicts on a project?

A – Referring, smoothing
B – Forcing, smoothing
C – Compromise, confrontation
D – Withdrawal, forcing

17. Ground rules are a tool technique of:

A – Manage Project Team process
B – Plan HR Management process
C – Develop Project Team process
D – Acquire Project Team process

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