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ITIL - Managers and Revision Certification
A Firebrand Training
10
Day Course
ITIL Managers and Revision Certification - Overview
Information Technology Infrastructure Library
This ten (10) day accelerated ITIL Managers and Revision Training Course provides information technology professionals with the knowledge and skills necessary to manage IT service in the guidelines of ITIL (the IT Infrastructure Library).
ITIL is the only consistent and comprehensive documentation of best practice for IT Service Management. Used by many hundreds of organisations around the world, a whole ITIL philosophy has grown up around the guidance.
Our accelerated learning ITIL Certification Program:
- Offers the possibility to achieve the ITIL Foundation Certificate and the ITIL Manager's Certificate in 10 days - the course for the ITIL Foundation Certification starts on a Thursday evening and ends on Saturday. The ITIL Manager Certification part starts on Sunday and finishes on the next Sunday.
- Allows you to achieve your certifications in a fraction of the time of 'traditional training' while delivering industry-leading exam passing percentages.
- Helps students grasp complex technical concepts more easily by identifying and catering to individual student learning styles through a mixed visual, auditory and kinaesthetic-tactual delivery system.
- Enhances retention by employing accelerated learning techniques focused on committing information to long-term memory.
ITIL Managers and Revision Certification - Benefits
Having proof of your skills and knowledge gives you the edge over other candidates when applying for a job. An ITIL Managers and Revision Training Course provides a systematic and professional approach to the management of IT service provision. Adopting its guidance can provide benefits such as:
- improved IT services through the use of proven best practice processes
- improved customer satisfaction through a more professional approach to service delivery
- standards and guidance
- improved productivity
- improved use of skills and experience
Certification provides companies with skilled employees, leading to:
- Maximized efficiencies in recruiting, hiring, training and promoting employees
- Operational improvements and greater efficiencies organization-wide
- Reducing costs through the greater efficiencies
- improved delivery of third party services through the specification of ITIL or ISO/IEC 20000 as the standard for service delivery in services procurements
- Increased productivity as certified professionals are able to perform at accepted industry standards
Who should earn an ITIL Certification?
An ITIL Managers and Revision Training Course is important for all types of IT - and IT related professionals, for recent career starters and business professionals to experienced and certified IT professionals who want to optimise the IT Service Management.
ITIL is aimed at:
- IT service providers
- IT directors and managers
- CIOs
It will also benefit:
- business managers
- customers & end-users involved in building good relationships with their IT service providers
- plus any organisation that depends on IT Services
Other accelerated training providers rely heavily on lecture and independent self-testing and study.
Effective technical instruction must be highly varied and interactive to keep attention levels high, promote camaraderie and teamwork between the students and instructor, and solidify knowledge through hands-on learning.
Firebrand Training provides instruction to meet every learning need, including
- Intensive group instruction
- One-on-one instruction attention
- Hands-on labs
- Lab partner and group exercises
- Question and answer drills
- Independent study
This information has been provided as a helpful tool for candidates considering certification. Benefits of certification determined through studies do not guarantee any particular personal successes. Firebrand Training provides a guarantee of obtaining certification at the camp, but does not make any guarantees about personal successes or benefits of obtaining certification.
ITIL Managers and Revision Certification - Curriculum
Firebrand Training provides thorough instructor-led training to ensure that you learn the fundamentals, obtain hands-on skills and earn your certification. You will emerge able to immediately apply your new knowledge in your career environment.
Course Materials:
Students attending this blended-learning program will receive a robust set of course materials that caters to each of the three primary individual learning-intake styles (auditory, visual, and kinaesthetic-tactual) - critical for a successful accelerated learning experience.
Daily lectures, practical assignments and instructor driven discussions are supplemented by a combination of:
Accredited Program Courseware - developed to address the unique demands of accelerated learners
|
Module Description |
|---|
|
Service Management Service Support |
|
ISEB Manager's Certificate in IT Service |
|
Service Management Service Delivery (covers part 1 of the exam) |
|
ISEB Manager's Certificate in IT Service Management (covers part 2 of the exam) |
|
Revision days for the Manager's Certification |
ITIL Manager's and Revision Course program in detail
ITIL Service Management Essentials
Incident Management
- Definition of an incident, description of Incident Control
Problem Management
- Definition of a problem and known error, proactive problem management
Configuration Management
- Defining a configuration item and the configuration management database; impact of Configuration Management on other IT processes
Change Management
- Definition of a change and request for change (RFC); description of change control and change procedures; role of the change advisory board (CAB) and CAB/EC (for handling urgent changes)
Release Management
- Scope and concepts; definition of definitive software library (DSL) and definitive hardware store (DHS); description of planning, testing and implementing
Service Level Management
- Definition of a service catalogue; identifying, negotiating, monitoring and reviewing service level agreements (SLAs)
Financial Management for IT Services
- Reviews of budgeting, charging and IT accounting; analysis of running costs and charging policies
Availability Management
- Review of reliability, availability, resilience, maintainability and serviceability, calculating availability, review of planning, monitoring and reporting
Capacity Management
- Review of application sizing, workload, performance, demand and resource management and their inputs to modelling, definition of the capacity management database and contents of the capacity plan
Service Management Service Support
IT Service Support Overview
- Why Service Management?
- Service Support modules
- Relationship with Service Delivery modules
Configuration Management
- Configuration Identification
- Configuration Management Database
- Configuration Control
- Configuration Status Accounting
- Configuration Audits
- Planning for Configuration Management
- Managing Configuration Management
- Costs & Benefits
Service Desk
- Data Capture
- User Requirements
- Planning for the Service Desk
- Managing the Service Desk
Incident Management
- Dealing with incidents
- Managing incidents
Problem Management
- Problem Management Functions
- Incident, Problem and Error Control
- Planning for Problem Management
- Managing Problem Management
Change Management
- Change Management Components
- Requests for Change
Release Management
- Why have Release Management?
- What is Software Release Management?
- Planning for Release Management
- Managing Release Management
Service Management Service Delivery
- IT Service Support Review
- Configuration Management
- Service Desk
- Incident Management
- Problem Management
- Change Management
- Release Management
- Relationships between Service Support and Service Delivery modules
Service Level Management Overview
- The Requirement
- Service Level Agreement definition
- Service level Management in context
Financial Management
- Introduction
- Accounting and Charging
- Planning for Financial Management
- Costs & Benefits
Capacity Management
- Introduction
- Capacity Management Components
- Planning for Capacity Management
- Performance Management
- Capacity Plan
- Costs and Benefits
Availability Management
- Introduction
- Measurement
- Reporting
- Planning for Availability Management
IT Service Continuity
- Introduction
- Risk Analysis
- Threat Analysis
- Contingency Plan
- Costs and Benefits
Service Level Management
- Planning
- The Customers
- The Services
- Service Level Agreements
- Monitoring and Measurement
ITIL Managers and Revision Certification - Exam Track
The skills required by an individual taking the examination are listed below
- Knowledge of the ITIL Service Support and Service Delivery books.
- The student is able to identify, analyse and assess the IT Service Management processes within an organisation.
- The student is able to design an organisational structure to support the management and use of IT Service Management processes.
- The student is able to describe the IT Service Management functions and processes, how they interrelate and how they should be applied.
- The student possesses the skills to audit and assess the operation of the IT Service Management functions in any given organisation.
- The student possesses the skills to make recommendations regarding the improvement or enhancement of IT Service Management processes.
- The student possesses the effective written communications skills required to be IT Service Manager or consultant.
- The student possesses the interactive communication skills required to be IT Service Manager or consultant. To be awarded the Certificate the candidate must achieve 50% or greater in both of the written examinations.
Examination procedure
The written examination will consist of two three-hour papers. Paper 1 will cover the area of Service Support, and Paper 2, Service Delivery. There may be considerable overlap in the subject matter between the two papers. The examination is 'closed book' and will be conducted over two consecutive days, the first paper will be held on the afternoon normally a Wednesday and the paper two on the Thursday morning.
The examination is based on a case study which will be provided to the candidates and the Provider's administrative contact at least two weeks in advance of the examination. Approximately 60% of the questions will be based on this case study. The remaining questions will be of a more general nature. The candidates will not be permitted to use their copy of the case study in the examination. Clean copies will be provided for each examination paper.
Each paper will have five questions totalling 20 marks each. In the examination all major topics of the curriculum will be examined.
The course price does not include external exam fees.
ITIL Managers and Revision Certification - What's Included
Firebrand Training offers top-quality technical education and certification training in an all-inclusive course package specifically designed for the needs and ease of our students. We attend to every detail so our students can focus solely on their studies and certification goals.
Our Certification Programs includes
- Intensive Hands-on Training Utilising our (Lecture | Lab | Review)TM Delivery
- Comprehensive Study Materials, Program Courseware and Self-Testing Software
- Fully instructor-led program with 24 hour lab access
- Examination vouchers *
- On site testing **
- Accommodation, All Meals, Beverages, and Snacks
- Transportation to/from designated local railway stations
- Examination Passing Policy
Please note
- * Exam vouchers for our (ISC)2 certifications need to be purchased directly from (ISC)2
- ** On site testing is not included in our ISACA, or ITIL Managers and Revision Certifications
Our instructors teach to accommodate every student's learning needs through individualised instruction, hands-on labs, lab partner and group exercises, independent study, self-testing, and question/answer drills.
Firebrand Training has dedicated, well-equipped educational facilities where you will attend instruction and labs and have access to comfortable study and lounging rooms. Our students consistently say our facilities are second-to-none.
Examination Passing Policy
Should a student complete a Firebrand Training Program without having successfully passed all vendor examinations, the student may re-attend that program for a period of one year. Students will only be responsible for accommodations and vendor exam fees.
ITIL Managers and Revision Certification - Prerequisites
Students who are successful in the accelerated Certification course should possess:
- 6-24 months of experience in an IT Service Management
- Responsibility for taking substantial technical decisions affecting the support or delivery of IT services
- The ability to communicate effectively with managers, subordinates, colleagues, users and customers at all levels of seniority
Firebrand Training staff interview all potential students regarding their technical background, degrees and certifications held, and personal fortitude. This screening process ensures a successful match between the customer and Firebrand Training toward accelerated training and certification.
Firebrand Training is an aggressive training environment. You must have an attitude aimed for success. The above prerequisites are guidelines, but many students with less experience have other background or traits that have enabled their success in accelerated training through Firebrand Training.
Managers and Revision Certification Testimonials
"I found the 8 days at Firebrand an excellent experience. It was tough and challenging but very positive. The instructor was excellent and the amount of material we covered in the time was amazing. The facilities are great, my room was very comfortable and the food was very tasty. The immersion experience works very effectively to get you into a learning zone where you forget everything else and just concentrate on what you are doing. I would definately recommend it to anyone who was looking for an accelerated learning experience. "
Suzi Thurston, PayX International Ltd.
"A lot of late nights, up and until the early hours of the morning and surprise no alcohol was involved or women. Just as well as I pass the course, thanks a lot Firebrand Training.
"
Lloyd McGregor, Capgemini .
"I was glad to be thoroughly challenged each and every day, where I would be pushed beyond my abilities and devlop my skills.
The instructor was fantastic, making even tough topics seem simple, and hopefully this will be reflected in an exam pass :-)
The Firebrand experience was highly enjoyable and welcoming from my arrival, the fantastic administration staff made the whole process very simple and relaxed.
I look forward to returning to be pushed even further into the IT Jungle by the staff here!"
Karl Lankford, Kaspersky UK.
"Excellent tutor, who kept what could have been a dry subject moving along at a good pace."
J.G, HMRC.
"Although I found this course very tough, and didn't succeed in the end, I have taken away a very good fundamental knowledge of the subjects divisions. I will now be able to return, practice more on the areas required and return to pass. I believe I have learnt a lot for someone with very little experience."
Nathan Bull, Itex Jersey.
"FIREBRAND...
Training with them is like being Branded: Over quickly but leaves a lasting impression.
The best way to learn, in the best place, with the best food and staff. If you are thinking of attending Sign up now. I had a great time and am now Qualified. Woo Hoo!!!
"
Ross Martel-Welsh, Alternative Solutions Ltd.
"A fast paced course focussed very clearly on the essentials. A very good balance between lectures, lab time and self study. This environment is extremely conducive to accelerated learning. Most enjoyable especially as the week ended with 100% success in exams and certification. Thanks to all the Firebrand Training staff on site. "
John Pollard, Greater Merseyside Connexions Partnership.
"Hard work but the tutor's teaching is the Mutts-nuts. Think zero-to-hero montage from the 80s."
Blair A Kelly, company-net.
"An enjoyable course at a hospitable and effective location. A good experience. "
Madeleine Forsyth, WPP 2005 Ltd.
"I have done all my Microsoft training here and all my needs were met."
Paul Bharji, Chelton Ltd.
"It was overall a nice experience and I will not hesitiate to return or recommend a friend. "
Nonso Okechukwu, Bureau of Public Ent.Nigeria.
"Firebrand Training have given me another positive training experience."
PF, WK Finn-Kelcey.
"Very beneficial, the instructor was clearly very experienced and knowledgeable on the product and delivered the course excellently. The training structure, while intense was much more effective than self study or office based training where there would no doubt be constant interruptions.
Would definately use Firebrand Training again."
S.C, Blue Rock Systems.
"Although the course comprised long days, the time went by very quickly. One of the advantages of intensive courses like this is that there is no time to get bored!"
David Leighton, Capita.
"I would highly recommend the Firebrand Training courses to anybody including non-industry people.
The courses are intense, but the delivery of the content is first class."
Mark Gambrell, MTA Solicitors.
"I came on this course expecting to work hard but, I did not expect to enjoy it as much as I did. Thanks to my instructor and other attendees this was a well woth while experience for me and one I am likely to repeat in the future."
Shona Gunn, Stirling University.
"Excellent course enjoyed it and learnt a lot."
David Palmer, Sutton College.
"A unique environment dedicated to achieving the goal of learning with focus and high volumes of material - then passing the exam(s)!"
Owen Haynes, Magnox North Limited.
"The training was excellent and well presented. The boot camp was the most effective way to study for the CISSP. "
John Dunne, Grant Thornton.
"An environment created for learning for people keen and willing to learn. "
Richard Warner, Freelance IT Contractor.
"I enjoyed the course although it was a long and tiring week. The instructor was wonderful and certainly knew his subject matter. I learnt an awful lot during my stay and would recommend it to someone else."
Helen Martin, Stockport College.
"The Firebrand Training way is certainly one i would recommend. It is a tough test, but provides you with a totally immersed environment away from all distractions and really focuses your mind."
Stephen Smith, InterRoute.
"I got mad Googlz! Thanks Firebrand."
MP, General Dynamics.
"As ever the Firebrand trainers know their stuff and made the whole process of learning easy and enjoyable."
Jan Eyres, Bond Pearce.
"Hard graft and definitely not for the week willed or faint hearted - but worthwhile, no question. Pre-reading is a big must."
Mike Crowe, Self Employed.
"Although tiring; this was a well organized, well presented and worthwhile course."
DMG, NATO.
"Being able to learn away from the "real world" where all base requirements (food/accommodation) are catered for helps greatly in the learning experience. I would use Firebrand Training again."
Ian Ridley, Attain Limited.
"This was without doubt the best training experience I have ever had. The instructor was quite simply the most knowledgeable IT Pro I have ever met. He deserves a medal. The course was very hard work indeed and requires a massive effort so should not be undertaken lightly. I learned a great deal and will certainly be coming back for more training. The food is excellent, all staff are friendly and courteous. "
Anthony Mason, Abstractis Ltd.
"Although intensive course, helps me to be confident about the exam."
LS, Ford Retail.
"The courses are intensive and tough but if you keep your head in your book and study, study, study you will come up trumps."
Dean Walton, Digica.
Managers and Revision Certification Course Dates
Start |
End |
Availability |
Register |
|---|---|---|---|
7/1/2009 |
16/1/2009 |
Limited availability |
|
15/4/2009 |
24/4/2009 |
Seats open |
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