Microsoft - Certified Desktop Support Technician (MCDST)

A Firebrand Training
5
Day Course

Microsoft - Certified Desktop Support Technician (MCDST) - Overview

Seven reasons why you should sit your MCDST course with Firebrand Training

You’ll be MCDST certified in just 5 days. With us, you’ll be MCDST trained in record time

Our MCDST course is all-inclusive. A one-off fee covers all course materials, exams, accommodation and meals. No hidden extras

Pass MCDST first time or train again for free. This is our guarantee. We're sure you'll pass your MCDST course first time. But if you don’t, come back within a year, and only pay for accommodation and exams. Everything else is free

You’ll learn more MCDST. A day with a traditional training provider generally runs from 9am – 5pm, with a nice long break for lunch. With Firebrand Training you’ll get at least 12 hours/day quality learning time, with your instructor

You’ll learn MCDST faster. Chances are, you’ll have a different learning style to those around you. We combine visual, auditory and tactile styles to deliver the material in a way that ensures you will learn faster and more easily

You’ll be studying MCDST with the best. We have won the Institute of IT Training’s "Training Company of the Year" a record three times. As well as winning many more awards, we’ve trained and certified 20,000 professionals, and we’re partners with all of the big names in the business

You'll do more than study MCDST courseware. We use labs, case studies and practice tests to make sure you can apply your new knowledge to the work environment. Our instructors use demonstrations and real-world experience to keep the day interesting and engaging.

New to IT? Get your Microsoft MCDST and CompTIA A+/N+ in one shot and save over 33% on list price. Call us on 080 80 800 888 for details.

Our five-day Microsoft Certified Desktop Support Technician (MCDST) Accelerated Certification Program is designed for individuals who require the skills to successfully support end users and to successfully troubleshoot desktop environments running on the Microsoft Windows operating system.

The MCDST certification covers the skills of help desk technician, customer support representative, PC support specialist, technical support representative, and technical support specialists as defined by the National Workforce Center for Emerging Technologies Skill Standards for Information Technology and other research worldwide.

Our MCDST Accelerated Certification Program:

Allows you to achieve your MCDST certification in a fraction of the time of 'traditional training' while delivering industry-leading exam passing percentages
Helps students grasp complex technical concepts more easily by identifying and catering to individual student learning styles through a mixed visual, auditory and kinaesthetic-tactual delivery system
Enhances retention by employing accelerated learning techniques focused on committing information to long-term memory

Upgrade your MCDST certification to earn MCITP certifications:

The MCDST course is an ideal stepping stone to a job as a Support Technician. Many MCDST certification holders continue to further their careers by earning the following MCITP certifications:

These added credentials validate your comprehension of the functions and features of the Windows 7 (or Windows Vista) operating system, your ability to deploy and support Windows 7 (or Windows Vista), and your skills related to troubleshooting network connectivity and applications issues within Windows 7 (or Windows Vista).

Interested? See our pricing or text 'firebrand mcdst' to 07786 200 690

Microsoft - Certified Desktop Support Technician (MCDST) - Benefits

For IT managers, certification is particularly important because it allows them to more easily identify the skills that an individual possesses. When a company has employees that possess certain skills, it can garner a competitive advantage when seeking to attract customers. Certification can also contribute to increased productivity, because studies have shown that certified individuals are generally quicker to implement and design new technologies. And of course by knowing that their employees are certified, IT managers can feel more confident about their ability to implement and support a network infrastructure.

The IT industry, your employer, clients, and peers will recognize your MCDST credential as a symbol of the skills and knowledge you have gained. Microsoft certification demonstrates that you have the ability to successfully support Microsoft business solutions for your organization or client.

Candidates who earn the MCDST certification receive a Welcome Kit containing a wallet card, certificate, and MCDST logo that enable you to identify your MCDST status to colleagues or clients. In addition, MCDSTs receive:

Access through the MCP Member Site to technical and product information directly from Microsoft.
Access through the MCP Member Site to exclusive discounts on products and services from selected companies.
Invitations to Microsoft conferences, technical training sessions, and special events.
Access to new security-enhanced content on Microsoft Certified Professional Magazine Online.

Other accelerated training providers rely heavily on lecture and independent self-testing and study.

Effective technical instruction must be highly varied and interactive to keep attention levels high, promote camaraderie and teamwork between the students and instructor, and solidify knowledge through hands-on learning.

Firebrand Training provides instruction to meet every learning need:

Intensive group instruction
One-on-one instruction attention
Hands-on labs
Lab partner and group exercises
Question and answer drills
Independent study

This information has been provided as a helpful tool for candidates considering certification. Benefits of certification determined through studies do not guarantee any particular personal successes. Firebrand Training provides a guarantee of obtaining certification at the camp, but does not make any guarantees about personal successes or benefits of obtaining certification.

Interested? See our pricing or text 'firebrand mcdst' to 07786 200 690

Microsoft - Certified Desktop Support Technician (MCDST) - Curriculum

Firebrand Training's MCDST Accelerated Certification Program is the most effective, efficient way to learn how to successfully support end users and to successfully troubleshoot desktop environments running on the Microsoft Windows operating system.

Course Materials

Students attending this blended-learning program will receive a robust set of course materials that caters to each of the three primary individual learning-intake styles (auditory, visual, and kinaesthetic-tactual) - critical for a successful accelerated learning experience.

Daily lectures, labs, and review sessions are supplemented by a combination of:

Proprietary Lab Manual & Microsoft Courseware - developed in conjunction with Microsoft, adapting Microsoft Official Curriculum to address the demands of accelerated learners
Self Test or Transcender Testing Software

Delivery Schedule

Microsoft Certified Desktop Support Technicians (MCDST) candidates are required to pass two Microsoft certification exams that provide a valid and reliable measure of technical proficiency and expertise.

Firebrand Training has an aggressive educational schedule that thoroughly covers all essential elements necessary to become a Microsoft Certified Desktop Support Technician (MCDST).

Supporting Users Running the Microsoft Windows XP Operating System - Exam 70-271
Supporting Users Running Applications on a Microsoft Windows XP Operating System - Exam 70-272

Course Objectives

Firebrand Training delivers a wholly-integrated curriculum that, while minimizing redundancy, provides students with a comprehensive, real-world competency in the following topic area:

Supporting Users and Troubleshooting a Microsoft Windows XP Operating System
Supporting Users and Troubleshooting Desktop Applications on a Microsoft Windows XP Operating System

Interested? See our pricing or text 'firebrand mcdst' to 07786 200 690

Microsoft - Certified Desktop Support Technician (MCDST) - Exam Track

Microsoft Certified Desktop Support Technician (MCDST) candidates are required to pass the following examination as prescribed by our examination track.

Client Operating System Exams

70-271 - Supporting Users and Troubleshooting a Microsoft Windows XP Operating System
70-272 - Supporting Users and Troubleshooting Desktop Applications on a Microsoft Windows XP Operating System

Credit Toward Certification

When you pass either of the above examinations, you will achieved Microsoft Certified Professional status. You also earn credit toward the following certification.

Core credit toward Microsoft Certified Systems Administrator on Microsoft Windows 2000/2003 certification

Interested? See our pricing or text 'firebrand mcdst' to 07786 200 690

Microsoft - Certified Desktop Support Technician (MCDST) - What's Included

With Firebrand, you benefit from top-quality education in an all-inclusive course package specifically designed for the needs and ease of our students. We attend to every detail so you can focus solely on your studies and certification goals.

You’ll get a robust set of course materials that cater to each of our three key individual learning styles (auditory, visual, and kinaesthetic-tactile) - critical for a successful learning experience.

Our Certification Programmes include:

Daily lectures, exercises, and review sessions
Intensive hands-on training utilising our (Lecture | Lab | Review)^TM delivery
Comprehensive study materials and courseware - we adapt official curriculum to address the demands of accelerated learners
Self-testing software and/or mock exam papers*
Fully instructor-led programme with 24-hour lab access
Exam vouchers*
On-site testing*
Accommodation, all meals, drinks and snacks*
Our Certification Guarantee - because we're sure you'll pass first time, if you don’t pass your exams, come back to the course within a year and you only pay for accommodation and exam vouchers - everything else is free

* Please note:

Our ISC(2) CISSP CBK Review programme differs from normal course delivery. For more details, speak to us on 080 80 800 888.
Practice tests are not available for the Microsoft MCTS System Center Configuration Manager 2007 course
Exam vouchers for our (ISC)2, ISACA or PMI certifications need to be purchased directly from the vendor ahead of the course. You will still sit your (ISC)2 exam on-site as part of the course.
On-site testing is not included in our Scrum, ISACA or PMI certifications. You will sit your PMI exam at a nearby academic open Prometric Test Centre on the final day of the five-day course.

Our instructors teach to accommodate every student's learning needs through individualised instruction, hands-on labs, lab partner and group exercises, independent study, self-testing, and question/answer drills.

Firebrand Training has dedicated, well-equipped educational facilities where you will attend instruction and labs and have access to comfortable study and lounging rooms. Our students consistently say our facilities are second-to-none.

Examination Passing Policy

Should a student complete a Firebrand Training programme without having successfully passed all vendor examinations, the student may re-attend that programme for a period of one year. Students will only be responsible for accommodation and vendor exam fees.

Interested? See our pricing or text 'firebrand mcdst' to 07786 200 690

Microsoft - Certified Desktop Support Technician (MCDST) - Prerequisites

The MCDST certification covers the skills of help desk technician, customer support representative, PC support specialist, technical support representative, and technical support specialists as defined by the National Workforce Centre for Emerging Technologies Skill Standards for Information Technology and other research worldwide.

The MCDST credential is for IT professionals working in the typically complex computing environment of small, medium, or large organizations. An MCDST candidate should have 6-12 months of experience supporting end users of a desktop operating system.

Are you ready to get certified in record time?

We interview all applicants for the course on their technical background, degrees and certifications held, and general suitability. If you get through this screening process, it means you stand a great chance of passing.

Firebrand Training is an immersive training environment. You must be committed to the course. The above prerequisites are guidelines, but many students with less experience have other background or traits that have enabled their success in accelerated training through Firebrand Training.

If you have any doubts as to whether you meet the pre-requisites please call (for free) 080 80 800 888 and speak to one of our enrolment consultants, who can help you with a study plan.

Interested? See our pricing or text 'firebrand mcdst' to 07786 200 690

Certified Desktop Support Technician (MCDST) - Testimonials

"Its hard work but the benefits of the whole environment are worth it. Working closely with both students and instructor make a a great partnership in gaining knowledge."
Owen Oldfield, Gensler.
Microsoft Certified Desktop Support Technician (MCDST) (5 Days) (23/2/2009 to 27/2/2009)

"This is the most conducive environment I have ever had the pleasure to train in. The work is hard but you are supported and encouraged throuhout. Trainer is undoubtly an inspiration with real world knowledge and ability to relate and adapt to the groups needs. Your not conditioned to pass a course, your taught the knowledge you need to do you job and do it well."
M.L., Singularity Limited.
Microsoft Certified Desktop Support Technician (MCDST) (5 Days) (21/11/2005 to 25/11/2005)

"I trained for the MCDST and I cannot fault it one bit. The staff are very friendly, accommodation okay, - but prepare yourself for a hard graft. Lectures are quite intense - although there were sufficient breaks throughout the day which I found were a necessity. You get quite a bit of homework in terms of reading material - it is well worth the hard work in the end though. Oh, and the food! - Top noFirebrand*h!"
Will Flanagan.
Microsoft Certified Desktop Support Technician (MCDST) (5 Days) (19/12/2005 to 23/12/2005)

"I think the camp is exellent and I will be back to sit my exam for me the best way I have found to learn "
Jonathan Bates, fidelity investment.
Microsoft Certified Desktop Support Technician (MCDST) (5 Days) (17/4/2006 to 21/4/2006)

"The best place to learn for busy people, a friendly comfortable environment which maximises your learning potential. Be prepared for very intensive and first class training."
C Ayres, www.ideasunlimited.tv.
Microsoft Certified Desktop Support Technician (MCDST) (5 Days) (6/11/2006 to 10/11/2006)

"Instructor was great, food was great. Be prepared to work hard. "
Paul Johnston.
Microsoft Certified Desktop Support Technician (MCDST) (5 Days) (14/8/2006 to 18/8/2006)

"everything you could want the experience to be, superb support staff, excellant food and first class instructors."
Brian Barnard, westbourne motors.
Microsoft Certified Desktop Support Technician (MCDST) (5 Days) (17/4/2006 to 21/4/2006)

"A great environment for an intense learning experience. It was hard work but thoroughly worth it! Highly recommended."
Jon Clewlow, South Wales Police.
Microsoft Certified Desktop Support Technician (MCDST) (5 Days) (12/2/2007 to 16/2/2007)

"The Tutor Graham certainly has a wealth of information and experience which he was happy to share it with us. The first couple of days (especially Sunday night) you're not sure what has hit you - but if youre prepared to put in the work youll get a lot out of it. The staff were efficient and the food was excellent."
Sandra Nabbs, TNT.
Microsoft Certified Desktop Support Technician (MCDST) (5 Days) (22/10/2007 to 26/10/2007)

"Hardwork, long days but worth it. Excellent facilities run by fantastic professional people."
Angela Clarke.
Microsoft Certified Desktop Support Technician (MCDST) (5 Days) (24/10/2005 to 28/10/2005)

Certified Desktop Support Technician (MCDST) - Course Dates

Start	Finish	Status
21/06/2010	25/06/2010	Finished
13/09/2010	17/09/2010	Wait list
11/10/2010	15/10/2010	Limited availability
08/11/2010	12/11/2010	Open
06/12/2010	10/12/2010	Open
03/01/2011	07/01/2011	Open

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For further information about Firebrand Training contact us, for free, on 080 80 800 888 or info@firebrandtraining.co.uk

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