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Microsoft Certified Desktop Support Technician (MCDST)
A Firebrand Training
5
Day Course
Microsoft Certified Desktop Support Technician (MCDST) - Overview
Our five-day Microsoft Certified Desktop Support Technician (MCDST) Accelerated Certification Program is designed for individuals who require the skills to successfully support end users and to successfully troubleshoot desktop environments running on the Microsoft Windows operating system.
The MCDST certification covers the skills of help desk technician, customer support representative, PC support specialist, technical support representative, and technical support specialists as defined by the National Workforce Center for Emerging Technologies Skill Standards for Information Technology and other research worldwide.
Our MCDST Accelerated Certification Program:
- Allows you to achieve your MCDST certification in a fraction of the time of 'traditional training' while delivering industry-leading exam passing percentages
- Helps students grasp complex technical concepts more easily by identifying and catering to individual student learning styles through a mixed visual, auditory and kinaesthetic-tactual delivery system
- Enhances retention by employing accelerated learning techniques focused on committing information to long-term memory
Microsoft Certified Desktop Support Technician (MCDST) - Benefits
For IT managers, certification is particularly important because it allows them to more easily identify the skills that an individual possesses. When a company has employees that possess certain skills, it can garner a competitive advantage when seeking to attract customers. Certification can also contribute to increased productivity, because studies have shown that certified individuals are generally quicker to implement and design new technologies. And of course by knowing that their employees are certified, IT managers can feel more confident about their ability to implement and support a network infrastructure.
The IT industry, your employer, clients, and peers will recognize your MCDST credential as a symbol of the skills and knowledge you have gained. Microsoft certification demonstrates that you have the ability to successfully support Microsoft business solutions for your organization or client.
Candidates who earn the MCDST certification receive a Welcome Kit containing a wallet card, certificate, and MCDST logo that enable you to identify your MCDST status to colleagues or clients. In addition, MCDSTs receive:
- Access through the MCP Member Site to technical and product information directly from Microsoft.
- Access through the MCP Member Site to exclusive discounts on products and services from selected companies.
- Invitations to Microsoft conferences, technical training sessions, and special events.
- Access to new security-enhanced content on Microsoft Certified Professional Magazine Online.
Other accelerated training providers rely heavily on lecture and independent self-testing and study.
Effective technical instruction must be highly varied and interactive to keep attention levels high, promote camaraderie and teamwork between the students and instructor, and solidify knowledge through hands-on learning.
Firebrand Training provides instruction to meet every learning need, including
- Intensive group instruction
- One-on-one instruction attention
- Hands-on labs
- Lab partner and group exercises
- Question and answer drills
- Independent study
This information has been provided as a helpful tool for candidates considering certification. Benefits of certification determined through studies do not guarantee any particular personal successes. Firebrand Training provides a guarantee of obtaining certification at the camp, but does not make any guarantees about personal successes or benefits of obtaining certification.
Microsoft Certified Desktop Support Technician (MCDST) - Curriculum
Firebrand Training's MCDST Accelerated Certification Program is the most effective, efficient way to learn how to successfully support end users and to successfully troubleshoot desktop environments running on the Microsoft Windows operating system.
Course Materials
Students attending this blended-learning program will receive a robust set of course materials that caters to each of the three primary individual learning-intake styles (auditory, visual, and kinaesthetic-tactual) - critical for a successful accelerated learning experience.
Daily lectures, labs, and review sessions are supplemented by a combination of:
- Proprietary Lab Manual & Microsoft Courseware - developed in conjunction with Microsoft, adapting Microsoft Official Curriculum to address the demands of accelerated learners
- Self Test or Transcender Testing Software
Delivery Schedule
Microsoft Certified Desktop Support Technicians (MCDST) candidates are required to pass two Microsoft certification exams that provide a valid and reliable measure of technical proficiency and expertise.
Firebrand Training has an aggressive educational schedule that thoroughly covers all essential elements necessary to become a Microsoft Certified Desktop Support Technician (MCDST).
- Supporting Users Running the Microsoft Windows XP Operating System - Exam 70-271
- Supporting Users Running Applications on a Microsoft Windows XP Operating System - Exam 70-272
Course Objectives
Firebrand Training delivers a wholly-integrated curriculum that, while minimizing redundancy, provides students with a comprehensive, real-world competency in the following topic area:
- Supporting Users and Troubleshooting a Microsoft Windows XP Operating System
- Supporting Users and Troubleshooting Desktop Applications on a Microsoft Windows XP Operating System
Microsoft Certified Desktop Support Technician (MCDST) - Exam Track
Microsoft Certified Desktop Support Technician (MCDST) candidates are required to pass the following examination as prescribed by our examination track.
Client Operating System Exams
- 70-271 - Supporting Users and Troubleshooting a Microsoft Windows XP Operating System
- 70-272 - Supporting Users and Troubleshooting Desktop Applications on a Microsoft Windows XP Operating System
Credit Toward Certification
When you pass either of the above examinations, you will achieved Microsoft Certified Professional status. You also earn credit toward the following certification.
- Core credit toward Microsoft Certified Systems Administrator on Microsoft Windows 2000/2003 certification
Microsoft Certified Desktop Support Technician (MCDST) - What's Included
Firebrand Training offers top-quality technical education and certification training in an all-inclusive course package specifically designed for the needs and ease of our students. We attend to every detail so our students can focus solely on their studies and certification goals.
Our Certification Programs includes
- Intensive Hands-on Training Utilising our (Lecture | Lab | Review)TM Delivery
- Comprehensive Study Materials, Program Courseware and Self-Testing Software
- Fully instructor-led program with 24 hour lab access
- Examination vouchers *
- On site testing **
- All Meals; Unlimited Beverages, Snacks and Tea/Coffee
- Transportation to/from designated local railway stations
- Examination Passing Policy
Please note
- * Exam vouchers for our (ISC)2 certifications need to be purchased directly from (ISC)2
- ** On site testing is not included in our ISACA, or ITIL Managers and Revision Certifications
Our instructors teach to accommodate every student's learning needs through individualised instruction, hands-on labs, lab partner and group exercises, independent study, self-testing, and question/answer drills.
Firebrand Training has dedicated, well-equipped educational facilities where you will attend instruction and labs and have access to comfortable study and lounging rooms. Our students consistently say our facilities are second-to-none.
Examination Passing Policy
Should a student complete a Firebrand Training Program without having successfully passed all vendor examinations, the student may re-attend that program for a period of one year. Students will only be responsible for accommodations and vendor exam fees.
Microsoft Certified Desktop Support Technician (MCDST) - Prerequisites
The MCDST certification covers the skills of help desk technician, customer support representative, PC support specialist, technical support representative, and technical support specialists as defined by the National Workforce Centre for Emerging Technologies Skill Standards for Information Technology and other research worldwide.
The MCDST credential is for IT professionals working in the typically complex computing environment of small, medium, or large organizations. An MCDST candidate should have 6-12 months of experience supporting end users of a desktop operating system.
Firebrand Training staff interview all potential students regarding their technical background, degrees and certifications held, and personal fortitude. This screening process ensures a successful match between the customer and Firebrand Training toward accelerated training and certification.
Firebrand Training is an aggressive training environment. You must have an attitude aimed for success. The above prerequisites are guidelines, but many students with less experience have other background or traits that have enabled their success in accelerated training through Firebrand Training.
Certified Desktop Support Technician (MCDST) Testimonials
"Be prepared for a hard 5 days - this course is no walk in the park. However, with application and the right attitude you can absorb a huge amount of information in a very short space of time."
N.R., Singularity Limited.
Microsoft MCDST (5 Days) (26/9/2005 to 30/9/2005)
"An Intense but plesent experience that provides a welcome and deserved sense of acheivment"
Alan McCay, Singularity Limtied.
Microsoft MCDST (5 Days) (19/12/2005 to 23/12/2005)
"I really enjoyed myself. I was able to fully concentrate on studying without worring about anything else. I am very happy as I successfully passed my MCDST exams.
"
Fenil Pathak, Network Housing Group.
Microsoft MCDST (5 Days) (21/11/2005 to 25/11/2005)
"This is the most conducive environment I have ever had the pleasure to train in. The work is hard but you are supported and encouraged throuhout.
Trainer is undoubtly an inspiration with real world knowledge and ability to relate and adapt to the groups needs.
Your not conditioned to pass a course, your taught the knowledge you need to do you job and do it well."
M.L., Singularity Limited.
Microsoft MCDST (5 Days) (21/11/2005 to 25/11/2005)
"Instructor was great, food was great. Be prepared to work hard. "
Paul Johnston, Brother UK.
Microsoft MCDST (5 Days) (14/8/2006 to 18/8/2006)
"A great environment for an intense learning experience. It was hard work but thoroughly worth it! Highly recommended."
Jon Clewlow, South Wales Police.
Microsoft MCDST (5 Days) (12/2/2007 to 16/2/2007)
"New to accelerated learning but gained immensely, far more than home study. Hardest 5 days of my working life for years."
Ian Bennett, Stanley Security Solutions Europe.
Microsoft MCDST (5 Days) (11/9/2006 to 15/9/2006)
"Be prepared for a hard 5 days - this course is no walk in the park. However, with application and the right attitude you can absorb a huge amount of information in a very short space of time."
N.R., Singularity Limited.
Microsoft MCDST (5 Days) (26/9/2005 to 30/9/2005)
"Coming with only limited technical experience as an ICT technician at a school, I was pretty nervous about it all. I did have a lot to learn and the days were long and hard, but at the end of it I achieved my MCDST. The tutor was brilliant and encouraged us all the way."
Sue Spencer, Hitchin Boys School.
Microsoft MCDST (5 Days) (24/10/2005 to 28/10/2005)
"everything you could want the experience to be, superb support staff, excellant food and first class instructors."
Brian Barnard, westbourne motors.
Microsoft MCDST (5 Days) (17/4/2006 to 21/4/2006)
"The Tutor Graham certainly has a wealth of information and experience which he was happy to share it with us.
The first couple of days (especially Sunday night) you're not sure what has hit you - but if youre prepared to put in the work youll get a lot out of it.
The staff were efficient and the food was excellent."
Sandra Nabbs, TNT.
Microsoft MCDST (5 Days) (22/10/2007 to 26/10/2007)
"Great course, well taught and I passed....."
Vernon Grandison, Unique Solutions (UK) Ltd.
Microsoft MCDST (5 Days) (6/11/2006 to 10/11/2006)
"From the moment I arrived Firebrand* the staff were very helpful, and very organised. The rooms were comfortable and clean, the food was superb and the facilities were exactly what was needed to learn. On top of this, the instructor was very knowlegable and passed on his experiences to us with enthusiasm. This was the best training course I have attended."
Ian Haden, TNT .
Microsoft MCDST (5 Days) (26/9/2005 to 2/10/2005)
"The 1st couple of days were very tough but after that you get used to the long days and the speed at which topics are covered.
The resources available are exceptional and the environment is a relaxing one.
I would highly recommend the trainng camp and I will be back in the future. "
Anon.,
ScottishPower.
Microsoft MCDST (5 Days) (6/6/2005 to 10/6/2005)
"This is the most conducive environment I have ever had the pleasure to train in. The work is hard but you are supported and encouraged throuhout.
Trainer is undoubtly an inspiration with real world knowledge and ability to relate and adapt to the groups needs.
Your not conditioned to pass a course, your taught the knowledge you need to do you job and do it well."
M.L., Singularity Limited.
Microsoft MCDST (5 Days) (21/11/2005 to 25/11/2005)
"I enjoyed study in training camp. The staff and studying were very polite kind and helpful I really like the environment and whether there. The camp is suitable place for study there is no destraction. Everything is covered in at Firebrand Training so you dont have to be worried. The accommodation and the food are well prepared for the student.
"
Ahmed Almansoori, Qatar Petroleum.
Microsoft MCDST (5 Days) (22/10/2007 to 26/10/2007)
"Be prepared for a hard 5 days - this course is no walk in the park. However, with application and the right attitude you can absorb a huge amount of information in a very short space of time."
N.R., Singularity Limited.
Microsoft MCDST (5 Days) (26/9/2005 to 30/9/2005)
"Hardwork, long days but worth it. Excellent facilities run by fantastic professional people."
Angela Clarke, Singularity.
Microsoft MCDST (5 Days) (24/10/2005 to 28/10/2005)
"Great course, well taught and I passed....."
Vernon Grandison, Unique Solutions (UK) Ltd.
Microsoft MCDST (5 Days) (6/11/2006 to 10/11/2006)
"I think the most important thing is to make a point your very first day to ask lots of questions aloud in class no matter how dumb you may feel asking them - a few people in our group were very silent in class time and they tended to be the ones who had the biggest panic attacks on exam day...Also i cannot stress the importance of bonding with your classmates; this was every bit as important for me as the instructors lessons - the sharing of knowledge and discussions out of hours were vital to spotting our weeknesses and dealing with them..."
Lee Moorton, computerlessons4u.co.uk.
Microsoft MCDST (5 Days) (18/6/2007 to 22/6/2007)
"I enjoyed study in training camp. The staff and studying were very polite kind and helpful I really like the environment and whether there. The camp is suitable place for study there is no destraction. Everything is covered in at Firebrand Training so you dont have to be worried. The accommodation and the food are well prepared for the student.
"
Ahmed Almansoori, Qatar Petroleum.
Microsoft MCDST (5 Days) (22/10/2007 to 26/10/2007)
"My experience at Firebrand* was great, i learnt so much in just a few days and came away with a certification. The lecturer knew his stuff and more. The food was lovely, i haven't eaten so well in years. I would definately recommend this to anyone who is willing to learn. This is not for the faint hearted. Will definitely go back."
Jolene Bennett, Aviaservices Ltd.
Microsoft MCDST (5 Days) (12/2/2007 to 16/2/2007)
"great way to learn in a short space of time."
Imran Ahmed, Singularity.
Microsoft MCDST (5 Days) (17/4/2006 to 21/4/2006)
"Firebrand* was the perfect environment to learn and take in the masses amount of work given.
The staff are exceptionally helpful and attend to every need.
The food is excellent!
"
D.B., NHS.
Microsoft MCDST (5 Days) (17/4/2006 to 21/4/2006)
"Hardwork, long days but worth it. Excellent facilities run by fantastic professional people."
Angela Clarke, Singularity.
Microsoft MCDST (5 Days) (24/10/2005 to 28/10/2005)
"The Tutor Graham certainly has a wealth of information and experience which he was happy to share it with us.
The first couple of days (especially Sunday night) you're not sure what has hit you - but if youre prepared to put in the work youll get a lot out of it.
The staff were efficient and the food was excellent."
Sandra Nabbs, TNT.
Microsoft MCDST (5 Days) (22/10/2007 to 26/10/2007)
"A first class Firebrand*,a five star grade from start to finish with help and training beyond anything else i have had.
How can it be improve on something, which is the cream of the crop..
First class all the way."
Malcolm Pye, TNT.
Microsoft MCDST (5 Days) (1/8/2005 to 5/8/2005)
"I think the camp is exellent and I will be back to sit my exam for me the best way I have found to learn "
Jonathan Bates, fidelity investment.
Microsoft MCDST (5 Days) (17/4/2006 to 21/4/2006)
"On day one I found it hard to believe that I would be ready to pass two exams within the next few days but it really does work. I will be more than happy to return for more courses."
Theo Tokkallos, ING.
Microsoft MCDST (5 Days) (18/6/2007 to 22/6/2007)
"Hardwork, long days but worth it. Excellent facilities run by fantastic professional people."
Angela Clarke, Singularity.
Microsoft MCDST (5 Days) (24/10/2005 to 28/10/2005)
Certified Desktop Support Technician (MCDST) Course Dates
Start |
End |
Availability |
Register |
|---|---|---|---|
7/7/2008 |
11/7/2008 |
Finished |
|
25/8/2008 |
29/8/2008 |
Limited availability |
|
29/9/2008 |
3/10/2008 |
Seats open |
|
10/11/2008 |
14/11/2008 |
Seats open |
Related Microsoft Certified Desktop Support Technician (MCDST) resources
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